BASIC USER’S GUIDE
MFC-9460CDN
MFC-9560CDW
Not all models are available in all countries.
MFC-9560CDW (in USA):
Please go to the Brother Solutions Center at
http://solutions.brother.com/ and click Manuals on
your model page to download the other manuals.
Version A
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-9460CDN and MFC-9560CDW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
 may serve as confirmation of the purchase date of your product
should you lose your receipt;
 may support an insurance claim by you in the event of product loss
covered by insurance; and,
 will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration/.
© 2010 Brother Industries, Ltd.
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
 may serve as confirmation of the purchase date of your product should you lose your receipt;
 may support an insurance claim by you in the event of product loss covered by insurance; and,
 will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration and Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software and utilities and read FAQs and
troubleshooting tips to learn how to get the most from your Brother product.
http://solutions.brother.com/
Note
You can check here for Brother driver updates.
To keep your machine’s performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA:
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
In Canada:
1-877-BROTHER
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us on-line at http://www.brother-usa.com/service/.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
i
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
Note
In Canada, only Visa and MasterCard are accepted.
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (fax)
http://www.brothermall.com/
In Canada:
1-877-BROTHER
http://www.brother.ca/
ii
Description
Toner Cartridge <Black>
Toner Cartridge <Cyan>
Toner Cartridge <Magenta>
Toner Cartridge <Yellow>
Item
TN-310BK (Approx. 2,500 pages) 1 2 3
TN-315BK (Approx. 6,000 pages) 1 2 4
TN-310C (Approx. 1,500 pages) 1 2 3
TN-315C (Approx. 3,500 pages) 1 2 4
TN-310M (Approx. 1,500 pages) 1 2 3
TN-315M (Approx. 3,500 pages) 1 2 4
TN-310Y (Approx. 1,500 pages) 1 2 3
TN-315Y (Approx. 3,500 pages) 1 2 4
Drum Unit
DR-310CL (Approx. 25,000 pages) 5 6
Waste Toner Box
WT-300CL (Approx. 50,000 pages) 1
Belt Unit
BU-300CL (Approx. 50,000 pages) 1
Telephone Line Cord
LG3077001
Basic User's Guide
LX4374001 (English for USA and Canada)
Quick Setup Guide
(MFC-9460CDN) LX4371001 (English for USA and Canada)
LX4374002 (French for Canada)
(MFC-9560CDW) LX4384001 (English for USA and Canada)
(MFC-9460CDN) LX4371002 (French for Canada)
(MFC-9560CDW) LX4384002 (French for Canada)
1
Letter or A4 size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
Standard toner cartridge
4
High capacity toner cartridge
5
1 page per job.
6
Drum life is approximate and may vary by type of use.
iii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
iv
Brother™ Color Laser One-Year On-Site Limited Warranty
(USA only)
Who is covered:
 This limited warranty (“warranty”) is given
only to the original end-user/retail
purchaser (referred to in this warranty as
“Original Purchaser”) of the accompanying
product, consumables and accessories
(collectively referred to in this warranty as
“this Product”).
 If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product by someone other than
Brother), prior to your purchase you are not
the Original Purchaser and the product that
you purchased is not covered by this
warranty.
What is covered:
 This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to Toner Cartridges,
Drum Units, Belt Unit, and Waste Toner
Box.
 Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying
Consumable
and
Accessory Items will be free from defects in
materials and workmanship, when used
under normal conditions.
 This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
 Machines: one year from the original
purchase date.
 Accompanying
Consumable
and
Accessory Items: 90 days from the original
purchase date or the rated life of
consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother™-brand parts and
Consumable and Accessory Items);
4 Consumable and Accessory Items that
expired in accordance with a rated life;
5 Problems arising from other than defects in
materials or workmanship; and,
6 Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to our Customer Service
Hotline at 1-877-BROTHER (1-877-276-8437)
or to a Brother Authorized Service Center
within the applicable warranty period.
Supply Brother or the Brother Authorized
Service Center with a copy of your dated bill of
sale showing that this Product was purchased
within the U.S. For the name of local Brother
Authorized Service Center(s), call 1-877BROTHER
(1-877-276-8437)
or
visit
www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to provide information pertaining to
the defect or malfunction of this Product.
v
Brother™ Color Laser One-Year On-Site Limited Warranty
(USA only)
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and if you first reported the problem
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will evaluate
your report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother or an Authorized Service Center will
provide “On-site Warranty Service” during
“Normal Working Hours” and will repair the
Machine and/or accompanying Consumable
and Accessory Items at no charge to you for
parts or labor. “On-site Warranty Service” shall
consist of the remedial service, as
necessitated by normal usage, to restore this
product to good operating condition at your
location and does not guarantee uninterrupted
operation of this Product. “Normal Working
Hours” shall mean 9:00am to 5:00pm (local
time), Monday through Friday, excluding legal
and local holidays observed by Brother or the
Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty, you will be charged
for any
service and/or replacement
parts/products at Brother’s or the Authorized
Service Center’s then current published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What you must provide:
Reasonable cooperation with the Brother
Representative in troubleshooting as they
diagnose the problem, provide access to this
Product at reasonable times and provide
adequate working space including heat, light,
ventilation, electric current and outlets for the
use of the Brother representative.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product.
Except for the repair as described above,
Brother shall not be liable for any direct,
indirect, incidental or consequential damages
or specific relief. Because some states do not
allow the exclusion or limitation of
consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR
ORAL,
WHETHER
EXPRESSED
BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
 This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only statement of Brother’s obligations to
you. It replaces all other agreements and
understandings that you may have with
Brother or its representatives.
 This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
 This Limited Warranty (and Brother’s
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2)
describe the change to this warranty and
(3) agree to make that change.
© 2011 Brother International Corporation
vi
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX
ON-SITE LIMITED WARRANTY
(Canada Only)
For a limited on-site warranty of 1 year labour and parts from the date of purchase, Brother
International Corporation (Canada) Ltd. (“Brother”), or its authorized on-site service
providers, will repair or replace (at Brother’s sole discretion) this Laser Printer/MFC/Fax
machine free of charge if defective in material or workmanship.
This warranty applies only to products purchased and used in Canada. This limited Warranty
does not include cleaning, consumables (including, without limitation, toner cartridges and
drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning
rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or
improper installation or operation or any damage caused from service, maintenance,
modifications, or tampering by anyone other than a Brother Authorized Service
Representative, or if shipped out of the country. Damage caused by the use of non-Brother
toner is not covered under this warranty. This limited warranty ceases when this machine is
rented, sold, or otherwise disposed of. Operation of the laser printer/MFC/Fax in excess of
the specifications or with the Serial Number or Rating Label removed shall be deemed abuse
and all repairs thereafter shall be the sole liability of the end-user/purchaser. The Laser
Printer/MFC/Fax machine will be serviced on-site. Canadian Proof of Purchase in the form of
a Sales Receipt must be provided if requested by the service personnel. In the event that
geographical location does not permit us to provide on-site service to you, Brother reserves
the right to exchange your machine with an equivalent or better one through a courier service.
When shipping or transporting your Laser Printer/MFC/Fax machine, please refer to your
Operation Manual for the proper packaging procedures. Failure to remove the Toner
Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during
shipping or transport will cause severe damage to the Laser Printer/MFC/Fax machine and
will void the Warranty. Improper packaging may cause severe damage to the machine during
shipping and will void the warranty.
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING,
WITHOUT
LIMITATIONS,
ANY
IMPLIED
WARRANTIES
OF
MERCHANTABILITY OR FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT
THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty
or modify this warranty. The warranty states Brother’s entire liability and your exclusive
remedy against Brother for any failure of the Laser Printer/MFC/Fax machine to operate
properly. Neither Brother nor anyone else involved in the development, production, or
delivery of this Laser Printer/MFC/Fax machine shall be liable for any indirect, incidental,
special, consequential, exemplary, or punitive damages, including lost profits, arising from
the use of or inability to use the product, even if advised by the end user/purchaser of the
possibility of such damages. Since some Provinces do not allow the above limitation of
liability, such limitation, may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other
rights which vary from Province to Province.
Warranty Service is available at Brother Authorized
Service Centres throughout Canada. For Technical
Assistance or for the name and location of your nearest
Authorized Service Centre call 1-877-Brother.
Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.
vii
User's Guides and where do I find it?
Which manual?
What's in it?
Where is it?
Safety and Legal
Please read the Safety Instructions before you
set up your machine.
Printed / In the Box
Quick Setup Guide
Read this Guide first. Follow the instructions
for setting up your machine and installing the
drivers and software for the operating system
and connection type you are using.
Printed / In the Box
Basic User's Guide
Learn the basic Fax, Copy, Scan and Direct
Print operations and how to replace
consumables. See troubleshooting tips.
Printed / In the Box
Advanced User's
Guide
Learn more advanced operations: Fax, Copy,
security features, printing reports and
performing routine maintenance.
Software User's
Guide
Follow these instructions for Printing,
Scanning, Network Scanning, Remote Setup,
PC-Fax, and using the Brother ControlCenter
utility.
For USA:
(MFC-9460CDN)
PDF file /
Documentation CD-ROM /
In the Box
Network Glossary
Network User's
Guide
viii
This Guide provides basic information about
advanced network features of Brother
machines along general networking and
common terms.
This Guide provides useful information of wired
and wireless network settings and security
settings using Brother machine. You can also
find supported protocol information for your
machine and the detailed troubleshooting tips.
(MFC-9560CDW)
PDF file / Brother Solutions
Center at
http://solutions.brother.com/
For Other Countries:
PDF file /
Documentation CD-ROM /
In the Box
Table of Contents
(BASIC USER’S GUIDE)
1
General information
1
Using the documentation ....................................................................................... 1
Symbols and conventions used in the documentation .................................... 1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide......................................................................................... 2
Viewing Documentation ................................................................................... 2
Accessing Brother Support (Windows®)................................................................ 4
Accessing Brother Support (Macintosh) ................................................................ 5
Control panel overview .......................................................................................... 6
Data LED indications ....................................................................................... 9
2
Loading paper
10
Loading paper and print media ............................................................................ 10
Loading paper in the standard paper tray......................................................10
Loading paper in the multi-purpose tray (MP tray) ........................................ 12
Unscannable area .........................................................................................17
Unprintable area when printing from a computer ..........................................17
Paper settings...................................................................................................... 18
Paper Type .................................................................................................... 18
Paper Size .....................................................................................................18
Tray Use in copy mode..................................................................................19
Tray Use in fax mode ....................................................................................20
Tray Use in print mode ..................................................................................20
Acceptable paper and other print media.............................................................. 21
Recommended paper and print media ..........................................................21
Type and size of paper ..................................................................................21
Handling and using special paper ................................................................. 23
3
Loading documents
26
How to load documents .......................................................................................26
Using the automatic document feeder (ADF) ................................................ 26
Using the scanner glass ................................................................................27
4
Sending a fax
28
How to send a fax ................................................................................................28
Faxing A4 size documents from the scanner glass ....................................... 29
Color fax transmission ................................................................................... 30
Canceling a fax in progress ...........................................................................30
Transmission verification report..................................................................... 30
ix
5
Receiving a fax
32
Receive modes ....................................................................................................32
Choose the correct Receive Mode ................................................................32
Using receive modes ...........................................................................................34
Fax Only ........................................................................................................34
Fax/Tel...........................................................................................................34
Manual ...........................................................................................................34
External TAD .................................................................................................34
Receive Mode settings ........................................................................................35
Ring Delay .....................................................................................................35
F/T Ring Time (Fax/Tel mode only) ...............................................................35
Easy Receive.................................................................................................36
6
Telephone services and external devices
37
Telephone line services .......................................................................................37
Voice Mail ......................................................................................................37
Distinctive Ring ..............................................................................................38
Connecting an external TAD (telephone answering device)................................40
Connections...................................................................................................41
Recording an outgoing message (OGM) .......................................................42
Multi-line connections (PBX) .........................................................................42
External and extension telephones......................................................................42
Connecting an external or extension telephone ............................................42
Using external and extension telephones .....................................................43
Using a non-Brother cordless external handset ............................................43
Using Remote Codes ....................................................................................43
7
Dialing and storing numbers
45
How to dial ...........................................................................................................45
Manual dialing ...............................................................................................45
One touch dialing...........................................................................................45
Speed dialing .................................................................................................45
Search ...........................................................................................................46
Fax redial .......................................................................................................46
Storing numbers ..................................................................................................47
Storing a pause .............................................................................................47
Storing One Touch Dial numbers ..................................................................47
Storing Speed Dial numbers..........................................................................48
Changing One Touch and Speed Dial numbers ............................................48
Deleting One Touch and Speed Dial numbers ..............................................49
8
Making copies
51
How to copy .........................................................................................................51
Stop copying ..................................................................................................51
Copy settings .................................................................................................51
x
9
Printing data from a USB Flash memory drive or digital camera
supporting mass storage
52
Creating a PRN or PostScript® 3™ file for direct printing.................................... 52
Printing data directly from the USB Flash memory drive or digital camera
supporting mass storage ..................................................................................53
10
How to print from a computer
55
Printing a document............................................................................................. 55
11
How to scan to a computer
56
Scanning a document as PDF file using ControlCenter4 (Windows®) ................56
Changing the SCAN key settings ........................................................................ 59
Before scanning............................................................................................. 59
SCAN key settings.........................................................................................59
Scanning using the SCAN key ......................................................................61
A
Routine maintenance
62
Replacing the consumable items.........................................................................62
Replacing a Toner cartridge .......................................................................... 66
Cleaning the corona wires .............................................................................72
Replacing the drum unit................................................................................. 76
Replacing the belt unit ................................................................................... 83
Replacing the waste toner box ......................................................................89
B
Troubleshooting
96
Error and maintenance messages....................................................................... 96
Transferring your faxes or Fax Journal report .............................................104
Document Jams and Paper Jams...................................................................... 105
Document is jammed in the top of the ADF unit ..........................................105
Document is jammed under the document cover ........................................105
Removing small documents jammed in the ADF......................................... 106
Document is jammed at the output tray ....................................................... 106
Paper is jammed in the MP tray ..................................................................107
Paper is jammed in paper tray 1 or tray 2 ................................................... 108
Paper is jammed at the back of the machine .............................................. 109
Paper is jammed inside the machine...........................................................111
Paper is jammed underneath paper tray 1 .................................................. 115
If you are having difficulty with your machine ....................................................118
Setting Dial Tone detection .........................................................................126
Telephone line interference .........................................................................126
Improving the print quality..................................................................................127
Machine Information ..........................................................................................134
Checking the Serial Number........................................................................ 134
Reset functions ............................................................................................134
How to reset the machine ............................................................................ 135
xi
C
Menu and features
136
On-screen programming ....................................................................................136
How to access the menu mode ...................................................................136
Menu table .........................................................................................................137
Entering text.......................................................................................................161
D
Specifications
163
General ..............................................................................................................163
Document Size ..................................................................................................165
Print media.........................................................................................................166
Fax.....................................................................................................................168
Copy ..................................................................................................................169
Scanner .............................................................................................................170
Printer ................................................................................................................171
Interfaces ...........................................................................................................172
Direct Print feature .............................................................................................173
Computer requirements ....................................................................................174
Consumable items .............................................................................................176
Network (LAN) ...................................................................................................177
E
xii
Index
178
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on:
In USA:
Documentation CD-ROM / In the Box (MFC-9460CDN)
Brother Solutions Center at http://solutions.brother.com/ (MFC-9560CDW)
In Other Countries:
1
Documentation CD-ROM / In the Box
General Setup
Fax reports
Volume settings
Reports
Ecology features
Making copies
Copy settings
Dial Prefix
Duplex (2-sided) copying
A
Routine maintenance
Security features
Cleaning and checking the machine
Secure Function Lock 2.0
Replacing periodic maintenance parts
Setting Lock
Packing and shipping the machine
Restricting dialing
B
Options
Sending a fax
Options
Additional sending options
Optional paper tray (LT-300CL)
Additional sending operations
Memory board
Polling overview
4
7
LCD Contrast
Mode Timer
3
Printing reports
Memory storage
Automatic daylight savings time
2
6
Receiving a fax
Remote Fax Options (black & white only)
C
Glossary
D
Index
Additional receiving operations
Polling overview
5
Dialing and storing numbers
Telephone line services
Additional dialing operations
Additional ways to store numbers
xiii
xiv
1
General information
Using the
documentation
1
WARNING
1
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation
The following symbols and conventions are
used throughout the documentation.
Bold
Bold style identifies keys on the
machine control panel or
computer screen.
Italics
Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
1
CAUTION
1
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
Chapter 1
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide
Documentation CD-ROM 1.
(MFC-9560CDW) In USA: You can find the
Advanced User's Guide, Software User's Guide,
Network Glossary and Network User's Guide on the
Brother Solutions Center at
http://solutions.brother.com/.
Viewing Documentation
a
Turn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive. For Windows® users, go
to step c.
Note
(Windows® users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b
2
(Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
Click your country.
d
Point to your language, point to
View Guide, and then click the guide
you want to read.
1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer, Scanner, PC-Fax and
Network. When you are ready to learn
detailed information about these operations,
read the Advanced User's Guide,
Software User’s Guide, Network Glossary
and Network User’s Guide that are on the
1
c
1
General information
Presto! PageManager User’s Guide
Note
(Macintosh)
• (Windows® users only) Your Web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/brother/
PM9SEInstaller_BR_multilang.dmg
• (Windows® users only) 1 For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1
1
Note
 The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup instructions
Microsoft® Internet Explorer ® 6.0 or greater.
 Scanning
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point or router supports Wi-Fi
Protected Setup or AOSS™, you can also
follow the steps in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide on the
Documentation CD-ROM 1.
 ControlCenter
1
How to find Scanning instructions
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
 Network Scanning
1
(MFC-9560CDW) In USA: You can find the Network
User's Guide on the Brother Solutions Center at
http://solutions.brother.com/.
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows®)
 The complete ScanSoft™
PaperPort™12SE with OCR How-toGuides can be viewed from the Help
selection in the ScanSoft™
PaperPort™12SE application.
3
Chapter 1
Accessing Brother
Support (Windows®)
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers on page i and on
the Installation CD-ROM.
 Click Brother Support on the main menu.
The following screen will appear:
 To access our Web site
(http://www.brother.com/) click Brother
Home Page.
 To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
 To access the USA Brother online
shopping mall
(http://www.brothermall.com/) for
additional product and service
information, click Brother Mall.com.
 To access Canada’s Brother online
shopping mall (http://www.brother.ca/) for
additional product and services
information, click Shop Online (Canada).
 For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
 To visit our web site for original/genuine
Brother supplies
(http://www.brother.com/original/), click
Supplies Information.
4
 To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the main page, click Back.
Or, if you have finished, click Exit.
General information
Accessing Brother
Support (Macintosh)
1
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the Installation
CD-ROM.
 Double-click the Brother Support icon.
The following screen will appear:
 To download and install Presto!
PageManager, click
Presto! PageManager.
 To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/),
click On-Line Registration.
 To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
 For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
 To visit our Web site for original/genuine
Brother Supplies
(http://www.brother.com/original/), click
Supplies Information.
5
Chapter 1
Control panel overview
1
MFC-9460CDN and MFC-9560CDW have the same keys. The illustration is based on the
MFC-9560CDW.
1
2
3 4
5
01/01/2011 15:00
Fax Only
Dial & Start
12 11
13
1
2
6
One Touch keys
These 8 keys give you instant access to 16
previously stored numbers.
Shift
Lets you access One Touch numbers 9 to 16
when held down.
FAX keys:
Hook
Press before dialing if you want to make sure a
fax machine will answer, and then press
Black Start or Color Start. Also, press this
key after you pick up the handset of an external
telephone during the F/T ring (fast
double-rings).
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialing a number manually.
Resolution
Sets the resolution when sending a fax.
10
3
Error LED
Blinks in orange when the LCD displays an
error or an important status message.
4
Duplex
You can choose Duplex to copy on both sides
of the paper.
(MFC-9560CDW) Also, this key enables
automatic 2-sided (Duplex) fax sending when
the machine is in Fax mode.
5
LCD
Displays messages to help you set up and use
your machine.
(MFC-9560CDW) In FAX mode and SCAN
mode a four level indicator shows the current
wireless signal strength if you are using a
wireless connection.
0
Max
General information
1
5
6
7
8
01/01/2011 15:00
Fax Only
Dial & Start
9
10
6
Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings in this machine.
OK
Lets you store your settings in the machine.
Volume keys:
d or c
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
a or b
Press to scroll through the menus and options.
Speed Dial
a
Lets you access speed dial numbers directly.
Search
b
Lets you look up numbers that are stored in
memory.
7
Dial pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
(Canada only) The # key temporarily switches
the dialing mode from Pulse to Tone during a
telephone call.
8
Stop/Exit
Stops an operation or exits from a menu.
9
Start:
Color
Lets you start sending faxes or making copies
in full color.
Black
Lets you start sending faxes or making copies
in black & white.
10 Mode keys:
FAX
Puts the machine in Fax mode.
SCAN
Puts the machine in Scan mode.
COPY
Puts the machine in Copy mode.
7
Chapter 1
11 COPY keys:
Options
You can quickly and easily choose temporary
settings for copying.
Enlarge/Reduce
Reduces or enlarges copies.
Quality
Lets you change the quality for the next copy.
12 Data LED
The LED will flash depending on the machine
status.
13 PRINT keys:
Direct
Lets you print data from a USB flash memory
drive or a digital camera supporting mass
storage that you can connect directly to the
machine.
(See Printing data from a USB Flash memory
drive or digital camera supporting mass
storage on page 52.)
Secure
You can print data saved in the memory when
you enter your four-digit password. (For details
about using the Secure key, see the Software
User's Guide.)
When using Secure Function Lock, you can
switch restricted users by holding down Shift
as you press Secure. (See Secure Function
Lock 2.0 in Chapter 2 of the Advanced User's
Guide.)
Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Job Cancel (All).
8
General information
Data LED indications
1
The Data LED (light emitting diode) will flash depending on the machine’s status.
LED
Machine Status
Description
Ready Mode
The machine is ready to print, in sleep mode, there is no print
data, or the power switch is off.
Receiving Data
The machine is either receiving data from the computer,
processing data in memory, or printing data.
Data Remaining in
Memory
Print data remains in the machine memory.
1
Green
(blinking)
Green
9
2
Loading paper
Loading paper and
print media
2
When you put paper into the paper tray, note
the following:
 If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
You can load up to 250 sheets for Tray 1 and
500 sheets for Tray 2. Paper can be loaded
up to the maximum paper mark (b b b) on the
sliding paper with guide. (For recommended
paper to use, see Paper capacity of the paper
trays on page 22.)
10
Printing on plain paper, thin paper or
recycled paper from the standard
paper tray
a
The machine can feed paper from the
standard paper tray, optional lower tray or
multi-purpose tray.
Loading paper in the standard
paper tray
2
2
Pull the paper tray completely out of the
machine.
2
Loading paper
WARNING
b
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed and can pinch or
entrap your hand.
While pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size you are loading in
the tray. Make sure that the guides are
firmly in the slots.
2
1
c
Fan the stack of paper well to avoid
paper jams and misfeeds.
11
Chapter 2
d
Put paper in the tray and make sure:
 The paper is below the maximum
paper mark (b b b) (1).
Over filling the paper tray will cause
paper jams.
 The side to be printed on must be
face down.
 The paper guides touch the sides of
the paper so it will feed properly.
1
Loading paper in the
multi-purpose tray (MP tray)
You can load up to 3 envelopes or special
print media in the MP tray or up to 50 sheets
of plain paper. Use this tray to print or copy on
thick paper, bond paper, labels or envelopes.
(For recommended paper to use, see Paper
capacity of the paper trays on page 22.)
Printing on plain paper, bond paper,
labels or glossy paper from the MP
tray
a
e
Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
f
Lift up the support flap (1) to prevent
paper from sliding off the face down
output tray or remove each page as
soon as it comes out of the machine.
1
12
2
Open the MP tray and lower it gently.
2
Loading paper
b
Pull out the MP tray support and unfold
the flap (1).
c
Put paper in the MP tray and make sure:
 The paper stays under the maximum
paper mark (1).
 The top of paper edge is positioned
between the arrows (2).
 The side to be printed on must be
face up with the leading edge (top of
the paper) in first.
1
1
2
Note
When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
13
2
Chapter 2
d
Lift up the support flap to prevent paper
from sliding off the face down output
tray, or remove each page as soon as it
comes out of the machine.
Printing on envelopes and thick paper
from the MP tray
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
a
Open the MP tray and lower it gently.
b
Pull out the MP tray support and unfold
the flap (1).
1
14
2
Loading paper
c
Lift up the support flap to prevent
envelopes and thick sheets of paper
from sliding off the face down output
tray. If the support flap is closed you
should remove each envelope as soon
as it comes out of the machine.
d
Put up to 3 envelopes or up to 25 sheets
of thick paper [43 lb (163 g/m2)] in the
MP tray. If you add more envelopes or
paper it may cause a jam. Make sure:
 The top of envelope edge is
positioned between the arrows (1).
 The side to be printed on must be
face up.
1
15
2
Chapter 2
e
Open the back cover (Face up output
tray).
Note
• Remove each printed envelope
immediately to prevent a paper jam.
• If your thick paper curls during printing, put
only one sheet at a time in the MP tray and
open the back cover (back output tray) to
let the printed pages exit to the back
output tray.
• To easily remove a small printout from the
output tray, lift up the scanner by using
both hands as shown in the illustration.
f
Pull down the two gray levers, one on
the left-hand side and one on the righthand side, to the envelope position as
shown in the illustration below.
• You can still use the machine while the
scanner is up. To close the scanner, push
it down with both hands.
g
h
i
16
Close the back cover.
Send the print data to the machine.
When you have finished printing, open
the back cover and reset the two gray
levers which were pulled down in step f
back to their original positions.
Loading paper
Unscannable area
2
The scannable area depends on the settings in the application you are using. The figures below
show unscannable areas.
2
Usage
2
1
Fax
Copy
Document
Size
Top (1)
Left (2)
Bottom (1)
Right (2)
Letter
0.16 in. (4 mm)
0.15 in. (3.95 mm)
A4
0.16 in. (4 mm)
0.04 in. (1 mm)
Letter
0.16 in. (4 mm)
0.15 in. (3.96 mm)
A4
0.16 in. (4 mm)
0.08 in. (2 mm)
2
1
Note
This unprintable area shown above is for a single copy or a 1 in 1 copy using Letter size paper.
The area that cannot be printed on will vary by paper size.
Unprintable area when printing from a computer
2
When using the printer driver the printable area is smaller than the paper size. The figures below
show unprintable areas.
Portrait
Landscape
2
2
2
1
2
1
1
1
Windows® printer driver and Macintosh printer driver
BRScript printer driver for Windows® and Macintosh
1
0.16 in. (4.23 mm)
2
0.16 in. (4.23 mm)
Note
The area that cannot be printed on may vary depending on the paper size and the printer driver
you are using. The unprintable area shown above is for Letter size paper.
17
Chapter 2
Paper settings
Paper Type
Set up the machine for the type of paper you
are using. This will give you the best print
quality.
a
2
2
Paper Size
You can use ten sizes of paper for printing
copies: A4, Letter, Legal, Executive, A5,
A5 L, A6, B5, B6 and Folio and four sizes for
printing faxes: A4, Letter, Legal or Folio (8.5
in. × 13 in.).
 To set the paper type for the
MP Tray press Menu, 1, 2, 1, 1.
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document or an incoming
fax on the page.
 To set the paper type for Tray#1
press Menu, 1, 2, 1, 2.
a
Do one of the following:
 To set the paper size for the
MP Tray press Menu, 1, 2, 2, 1.
 To set the paper type for Tray#2 1
press Menu, 1, 2, 1, 3 if you installed
the optional tray.
1
 To set the paper size for Tray#1
press Menu, 1, 2, 2, 2.
Tray#2 appears only if the optional tray is
installed.
 To set the paper size for Tray#2 1
press Menu, 1, 2, 2, 3 if you installed
the optional tray.
21.Paper Type
1.MP Tray
a
Plain
b
Thick
Select ab or OK
b
Press a or b to choose Thin, Plain,
Thick, Thicker, Recycled Paper
or Glossy Paper.
Press OK.
c
Press Stop/Exit.
1
18
Tray#2 appears only if the optional tray is
installed.
22.Paper Size
1.MP Tray
a
Letter
b
Legal
Select ab or OK
b
Press a or b to choose A4, Letter,
Legal, Executive, A5, A5 L, A6, B5,
B6, Folio or Any.
Press OK.
c
Press Stop/Exit.
Note
You can choose Glossy Paper for
MP Tray.
Do one of the following:
2
Loading paper
Note
• Any size appears only when you choose
the MP tray.
• If you choose Any for the MP Tray Paper
Size: You must choose MP Only for the
Tray Use setting. You cannot use the Any
Paper Size selection for the MP tray when
making N in 1 copies. You must choose
one of the other available Paper Size
selections for the MP tray.
• A5 L and A6 size are not available for
Tray#2.
Tray Use in copy mode
2
You can change the priority tray that the
machine will use for printing copies.
When you choose Tray#1 Only, MP Only
or Tray#2 Only 1, the machine pulls the
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
LCD. Insert the paper in the empty tray.
To change the tray setting follow the
instructions below:
a
Press Menu, 1, 5, 1.
15.Tray Use
1.Copy
a
MP>T1>T2
b
T1>T2>MP
Select ab or OK
b
Press a or b to choose Tray#1 Only,
Tray#2 Only 1, MP Only,
MP>T1>T2 1 or T1>T2 1>MP.
Press OK.
1
c
Tray#2 Only or T2 appears only if the
optional tray is installed.
Press Stop/Exit.
Note
• When loading the documents in the ADF
and MP>T1>T2 or T1>T2>MP is selected,
the machine looks for the tray with the
most suitable paper and pulls paper from
that tray. If no tray has suitable paper, the
machine pulls paper from the higher
priority tray.
• When using the scanner glass, your
document is copied from the higher
priority tray even if more suitable paper is
in another paper tray.
19
2
Chapter 2
Tray Use in fax mode
2
Tray Use in print mode
You can change the default tray that the
machine will use for printing received faxes.
You can change the default tray the machine
will use for printing from your computer.
When you choose Tray#1 Only, MP Only
or Tray#2 Only 1, the machine pulls the
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
LCD. Insert the paper in the empty tray.
a
When you choose T1>T2 1>MP, the machine
pulls paper from Tray #1 until it is empty, then
from Tray #2, and then from the MP tray.
When you choose MP>T1>T2 1, the machine
pulls paper from the MP tray until it is empty,
then from Tray #1, and then from Tray #2.
Note
• You can use four sizes of paper for
printing faxes: A4, Letter, Legal or Folio.
When a suitable size is not in any of the
trays received faxes will be stored in the
machine’s memory and Size mismatch
will appear on the LCD. (For details, see
Error and maintenance messages
on page 96.)
• If the tray is out of paper and received
faxes are in the machine’s memory,
No Paper will appear on the LCD. Insert
paper in the empty tray.
a
Press Menu, 1, 5, 2.
15.Tray Use
2.Fax
a
MP>T1>T2
b
T1>T2>MP
Select ab or OK
b
Press a or b to choose Tray#1 Only,
Tray#2 Only 1, MP Only,
MP>T1>T2 1 or T1>T2 1>MP.
Press OK.
1
c
20
Tray#2 Only or T2 appears only if the
optional tray is installed.
Press Stop/Exit.
Press Menu, 1, 5, 3.
15.Tray Use
3.Print
a
MP>T1>T2
b
T1>T2>MP
Select ab or OK
b
Press a or b to choose Tray#1 Only,
Tray#2 Only 1, MP Only,
MP>T1>T2 1 or T1>T2 1>MP.
Press OK.
1
c
Tray#2 Only or T2 appears only if the
optional tray is installed.
Press Stop/Exit.
2
Loading paper
Acceptable paper and
other print media
Recommended paper and
print media
Print quality may vary according to the type of
paper you are using.
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, glossy paper,
labels or envelopes.
For best results, follow the instructions below:
 DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
 For proper printing, you must choose the
same paper size from your software
application as the paper in the tray.
 Avoid touching the printed surface of the
paper immediately after printing.
 Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
2
2
Paper Type
Item
Plain Paper
Xerox 4200DP 20 lb
2
Hammermill Laser Print
(24 lb=90 g/m2)
Recycled Paper
No specific brand
recommended
Labels
Avery laser labels white
#5160
Envelope
No specific brand
recommended
Glossy Paper
Office Depot Brand Glossy
Laser Presentation Paper
65 lb
Type and size of paper
2
The machine feeds paper from the installed
standard paper tray, multi-purpose tray or
optional lower tray.
The name for the paper trays in the
printer driver in this Guide are as
follows:
Tray and optional unit
Name
Standard paper tray
Tray 1
Multi-purpose tray
MP Tray
Optional lower tray
Tray 2
2
21
Chapter 2
Paper capacity of the paper trays
Paper Tray
(Tray 1)
2
Paper size
Paper types
No. of sheets
A4, Letter, Legal, B5,
Executive, A5,
A5 (Long Edge), A6, B6,
Plain paper, Thin paper
and Recycled paper
up to 250
[20 lb (80 g/m 2)]
50 sheets
[20 lb (80 g/m 2)]
Length: 4.57 to 16 in.
(116 to 406.4 mm)
Plain paper, Thin paper,
Thick paper,
Thicker paper,
Bond paper,
Recycled paper,
Envelopes, Labels and
Glossy paper.
A4, Letter, Legal, B5,
Executive, A5, B6,
Plain paper, Thin paper
and Recycled paper
Folio 1
Multi-purpose Tray
(MP Tray)
Optional lower Tray
(Tray 2)
Width: 2.75 to 8.5 in.
(69.8 to 216 mm)
Folio 1
1
3 Envelopes
1 Glossy paper
up to 500
[20 lb (80 g/m 2)]
Folio size is 8.5 in. × 13 in. (215.9 mm x 330.2 mm)
Recommended paper specifications
The following paper specifications are suitable for this machine.
Basis weight
20-24 lb (75-90 g/m2)
Thickness
80-110 μm
Roughness
Higher than 20 sec.
Stiffness
90-150 cm3/100
Grain direction
Long grain
Volume resistivity
10e9-10e11 ohm
Surface resistivity
10e9-10e12 ohm-cm
Filler
CaCO 3 (Neutral)
Ash content
Below 23 wt%
Brightness
Higher than 80%
Opacity
Higher than 85%
 Use paper made for plain paper copying.
 Use paper that is 20 to 24 lb (75 to 90 g/m2).
 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
 This machine can use recycled paper that meets DIN 19309 specifications.
22
2
Loading paper
Handling and using special
paper
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Types of paper to avoid
2
IMPORTANT
2
Some types of paper may not perform well
or may cause damage to your machine.
2
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1
Some important guidelines when selecting
paper are:
 DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
1
 Preprinted paper must use ink that can
withstand the temperature of the
machine’s fusing process 392 degrees
Fahrenheit (200 degrees centigrade).
• that is coated or has a chemical finish
 If you use bond paper, paper having a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
 When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
1
A curl of 0.08 in. (2 mm) or greater
may cause jams to occur.
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine.
This damage is not covered under any
Brother warranty or service agreement.
23
Chapter 2
Envelopes
2
Most envelopes designed for laser printers
will be suitable for your machine. However,
some envelopes may have feed and printquality problems because of the way they
have been made. A suitable envelope should
have edges with straight, well-creased folds
and the leading edge should not be thicker
than two sheets of paper. The envelope
should lie flat and not be of baggy or flimsy
construction. You should buy quality
envelopes from a supplier who understands
that you will be using the envelopes in a laser
machine.
• with windows, holes, cut-outs or
perforations
• with glue on surface as shown in figure
below
• with double flaps as shown in figure
below
We recommend that you print a test envelope
to make sure the print results are what you
want.
Types of envelopes to avoid
IMPORTANT
DO NOT use envelopes:
• that are damaged, curled, wrinkled or
an unusual shape
2
• with sealing flaps that are not folded
down when purchased
• with sealing flaps as shown in figure
below
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• with each side folded as shown in
figure below
• that are not sharply creased
• that are embossed (have raised writing
on them)
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
• with edges that are not straight or
consistently square
24
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
Loading paper
Labels
2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
2
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Types of labels to avoid
2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
IMPORTANT
• Avoid feeding labels with the carrier sheet
exposed because your machine will be
damaged.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print properly
and may cause damage to your machine.
• DO NOT reuse or insert labels that have
previously been used or are missing few
labels on the sheet.
25
3
Loading documents
How to load
documents
Note
3
You can send a fax, make copies, and scan
from the ADF (Automatic Document Feeder)
and the scanner glass.
Using the automatic
document feeder (ADF)
• To scan documents that are not suitable
for the ADF, see Using the scanner glass
on page 27.
• It is easier to use the ADF if you are
loading a multiple page document.
• Make sure documents with correction fluid
or written with ink are completely dry.
3
a
The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard 20 lb
(80 g/m2) paper and always fan the pages
before putting them in the ADF.
Document Sizes Supported
Length:
5.8 to 14 in. (147.3 to 356.0 mm)
Width:
5.8 to 8.5 in. (147.3 to 215.9 mm)
Weight:
17 to 24 lb (64 to 90 g/m2)
How to load documents
IMPORTANT
Unfold the ADF document support (1).
Lift up and unfold the ADF document
output support flap (2).
1
2
3
3
b
c
Fan the pages well.
d
Adjust the paper guides (1) to fit the
width of your document.
• DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.
Place your document face up top edge
first, in the ADF until the LCD display
message changes and you feel it touch
the feed rollers.
• DO NOT use cardboard, newspaper or
fabric.
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
26
3
1
Loading documents
b
IMPORTANT
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
• To scan non-standard documents, see
Using the scanner glass on page 27.
3
Using the scanner glass
3
You can use the scanner glass to fax, copy or
scan pages of a book one page at a time.
Document Sizes Supported
Length:
Up to 11.7 in. (297.0 mm)
Width:
Up to 8.5 in. (215.9 mm)
Weight:
Up to 4.4 lb (2.0 kg)
How to load documents
3
3
Note
To use the scanner glass, the ADF must
be empty.
a
Lift the document cover.
c
Close the document cover.
IMPORTANT
If the document is a book or is thick do not
slam the cover or press on it.
27
4
Sending a fax
How to send a fax
4
c
4
The following steps show how to send a fax.
a
When you want to send a fax, or change
fax send or receive settings, press the
(FAX) key to illuminate it in blue.
Set the scanner glass size, fax
resolution or contrast if you want to
change them.
For more advanced fax sending
operations and settings, see Sending a
fax in Chapter 3 of the Advanced User's
Guide:
 Broadcast
 Duplex Scan (2-sided fax layout)
 Delayed Fax
 Batch TX
 Real Time TX
 Polled TX
 The LCD shows:
 Overseas Mode
01/01/2011 15:00
 Fax Resolution
 Contrast
Fax Only
Dial & Start
b
Do one of the following to load your
document:
 Place the document face up in the
ADF. (See Using the automatic
document feeder (ADF) on page 26.)
 Coverpg Setup (Coverpage
Setup)
 Coverpage Msg
d
 If you want to send a single-sided
document, go to Step e.
 If you want to send a 2-sided
document, press Duplex.
 Load your document face down on
the scanner glass. (See Using the
scanner glass on page 27.)
Note
To send color faxes with multiple pages
use the ADF.
Note
• You can send 2-sided documents from the
ADF.
• When the machine is ready to scan
2-sided documents the LCD shows
Duplex in the lower right corner.
e
28
Choose one of the options below:
for
Enter the fax number using the dial pad
(up to 20 digits), a One touch key or
a Speed Dial and enter three-digit
number.
Sending a fax
f
Press Black Start or Color Start.
Faxing from the ADF
 The machine starts scanning the
document.
Faxing from the scanner glass
 If you press Black Start, the
machine starts scanning the first
page.
Do one of the following:
Faxing A4 size documents
from the scanner glass
When faxing A4 size documents, you will
need to set the scan glass size to A4;
otherwise, a portion of your faxes will be
missing.
a
b
Make sure you are in Fax mode
.
Press Menu, 1, 8, 1.
4
18.Document Scan
1.Glass ScanSize
a
A4
b
Letter
Select ab or OK
• To send a single page, press 2 to
choose No (Send) (or press
Black Start again). The machine
starts sending the document.
• To send more than one page,
press 1 to choose Yes and place
the next page on the scanner
glass. Press OK. The machine
starts scanning the page. (Repeat
this step for each additional
page.)
4
c
Press a or b to choose A4.
Press OK.
d
Press Stop/Exit.
 If you press Color Start, the
machine starts sending the
document.
Note
To cancel, press Stop/Exit.
29
Chapter 4
Color fax transmission
4
Your machine can send a color fax to
machines that support this feature. Color
faxes cannot be stored in the machine's
memory. When you send a color fax, the
machine will send it in real time (even if Real
Time TX is set to Off).
Canceling a fax in progress
Press Stop/Exit to cancel the fax. If you
press Stop/Exit while the machine is dialing
or sending, the LCD will show as below:
Clear Fax?
a 1.Yes
b 2.No
Select ab or OK
Press 1 to cancel the fax.
4
Transmission verification
report
You can use the Transmission Verification
Report as proof that you sent a fax. (For
details about how to set up the type of report
you want, see Transmission Verification
Report in Chapter 6 of the Advanced User's
Guide.) This report lists the receiving party’s
name or fax number, the time and date of
transmission, duration of transmission,
number of pages sent, and whether or not the
transmission was successful.
There are several settings available for the
Transmission Verification Report:
 On: Prints a report after every fax you
send.
 On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
 Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
 Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
a
Press Menu, 2, 4, 1.
24.Report Setting
1.Transmission
a
Off
b
Off+Image
Select ab or OK
b
30
Press a or b to choose On, On+Image,
Off or Off+Image.
Press OK.
4
Sending a fax
c
Press Stop/Exit.
Note
• If you choose On+Image or Off+Image,
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. (See
Real Time Transmission in Chapter 3 of
the Advanced User's Guide.)
• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If
transmission is not successful, NG will
appear next to RESULT.
4
31
5
Receiving a fax
Receive modes
Choose the correct Receive Mode
The correct Receive Mode is determined by the external devices and telephone subscriber
services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the same line as the
Brother machine.
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this
service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring
on page 38 for instructions on setting up your machine using this feature.)
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See
Voice Mail on page 37 for instructions on setting up your machine using this service.)
Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?
Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode.
(See Connecting an external TAD (telephone answering device) on page 40.)
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Choose Fax Only as your receive mode. (See
Fax Only on page 34.)
Will you be using your Brother machine on the same line as your telephone?
Do you want to receive voice calls and faxes automatically?
The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the
same line. Choose Fax/Tel as your receive mode. (See Fax/Tel on page 34.)
Important Note: You can not receive voice messages on either Voice Mail or an answering
machine when choosing the Fax/Tel mode.
Do you expect to receive very few faxes?
Choose Manual as your receive mode. You control the telephone line and must answer every call
yourself. (See Manual on page 34.)
32
5
5
5
Receiving a fax
To set the receive mode follow the instructions below:
a
Press Menu, 0, 1.
01.Receive Mode
a
Fax Only
Fax/Tel
b
External TAD
Select ab or OK
b
Press a or b to choose the receive mode.
Press OK.
c
Press Stop/Exit.
The LCD will display the current receive mode.
5
33
Chapter 5
Using receive modes
5
5
Fax Only mode will automatically answer
every call as a fax.
Fax/Tel
Fax/Tel mode helps you automatically
manage incoming calls, by recognizing
whether they are fax or voice calls and
handling them in one of the following ways:
 Faxes will be automatically received.
 Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
doublering made by your machine.
(Also see F/T Ring Time (Fax/Tel mode only)
on page 35 and Ring Delay on page 35.)
5
To receive a fax in Manual mode lift the
handset of the external telephone or press
Hook. When you hear fax tones (short
repeating beeps), press Black Start or
Color Start, and then press 2 to receive a
fax. You can also use the Easy Receive
feature to receive faxes by lifting a handset on
the same line as the machine.
(Also see Easy Receive on page 36.)
External TAD
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in the
following ways:
 Faxes will be automatically received.
 Voice callers can record a message on the
external TAD.
(For more information see Connecting an
external TAD (telephone answering device)
on page 40.)
34
5
Manual mode turns off all automatic
answering functions unless you are using the
Distinctive Ring Receive feature.
Some receive modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 35.)
Fax Only
Manual
5
Receiving a fax
Receive Mode settings
Ring Delay
5
The Ring Delay setting sets the number of
times the machine rings before it answers in
Fax Only and Fax/Tel modes.
If you have external or extension telephones
on the same line as the machine, keep the
Ring Delay setting of 4. (See Easy Receive
on page 36.)
a
b
Make sure you are in Fax mode
.
Press Menu, 2, 1, 1.
21.Setup Receive
1.Ring Delay
a
03
b
04
Select ab or OK
c
d
5
Press a or b to choose 00, 01, 02, 03 or
04 for how many times the line rings
before the machine answers.
Press OK.
F/T Ring Time
(Fax/Tel mode only)
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the Ring
Delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T ring
it means that you have a voice caller on the
line.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone. (For more information see
Using Remote Codes on page 43.)
a
b
Note
Make sure you are in Fax mode
.
Press Menu, 2, 1, 2.
21.Setup Receive
2.F/T Ring Time
a
20 Secs
b
30 Secs
Select ab or OK
Press Stop/Exit.
Choose 00 in step c to have the machine
answer immediately.
5
c
Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds).
Press OK.
d
Press Stop/Exit.
35
5
Chapter 5
Easy Receive
5
If Easy Receive is On:
5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the LCD or hear a click on the
phone line through the handset you are
using, just replace the handset. Your
machine will do the rest.
If Easy Receive is Off:
5
If you are at the machine and answer a fax
call first by lifting the external handset, then
press Black Start or Color Start, and then
press 2 to receive.
If you answered at an extension telephone
press l51.
Note
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension telephone handset,
press the fax receive code l51.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Easy Receive to Off.
a
b
Make sure you are in Fax mode
Press Menu, 2, 1, 3.
21.Setup Receive
3.Easy Receive
a
On
b
Off
Select ab or OK
c
Press a or b to choose On or Off.
Press OK.
d
Press Stop/Exit.
36
.
6
Telephone services and external
devices
Telephone line
services
Voice Mail
If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.
For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.
Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.
6
6
6
Teen Ring, and SimpleBiz Fax & Alternate
Number Ringing. This service establishes a
second telephone number on the same line
as your existing telephone number, and each
number has its own ring pattern. Typically,
the original number rings with the standard
ring pattern and is used for receiving voice
calls, and the second number rings with a
different ring pattern and is used for receiving
faxes. (See Distinctive Ring on page 38.)
OR
Set your Brother machine’s Receive Mode to
"Manual". Manual Mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax sending tones
you must transfer the call to the Brother
machine. (See Using external and extension
telephones on page 43.) Unanswered fax
and voice calls will go to your Voice Mail. (To
set the machine in MANUAL Mode, see
Choose the correct Receive Mode
on page 32.)
To avoid conflicts between your Brother
machine and your Voice Mail service, do one
of the following:
Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different telephone
numbers on that one line. Brother uses the
term ’Distinctive Ring,’ but telephone
companies market the service under a variety
of names, such as Custom Ringing,
Personalized Ring, Smart Ring, RingMaster,
Ident-A-Ring, Ident-A-Call, Data Ident-A-Call,
37
6
Chapter 6
Distinctive Ring
6
Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term "Distinctive Ring," but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.
Note
You must pay for your telephone
company’s Distinctive Ring service before
you program the machine to work with it.
Do you have Voice Mail?
If you have Voice Mail on the telephone line
that you will install your new machine on,
there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other’s operations.
Note
• Please call your telephone company for
availability and rates.
Your telephone company’s Distinctive Ring
service allows you to have more than one
number on the same telephone line. If you
need more than one telephone number, it
is cheaper than paying for an extra line.
Each telephone number has its own
distinctive ring pattern, so you will know
which telephone number is ringing. This is
one way you can have a separate telephone
number for your machine.
Note
Please call your telephone company for
availability and rates.
38
6
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
• You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.
What does your telephone company’s
‘Distinctive Ring’ do?
What does Brother’s ‘distinctive ring’
do?
6
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions below to
‘register’ the new Distinctive Ring pattern
they give you. This is so your machine can
recognize its incoming calls.
Note
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
6
Telephone services and external devices
Before you choose the ring pattern to
register
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns below
are supported by your Brother machine.
Register the one your telephone company
gives you.
Ring
Pattern
Rings
1
long-long
2
short-long-short
3
short-short-long
4
very long
(normal pattern)
Note
• Ring Pattern #1 is often called Short-Short
and is the most commonly used.
• If the ring pattern you received is not on
this chart, please call your telephone
company and ask for one that is
shown.
6
Registering the distinctive ring pattern
Very important!
After you have set the Distinctive Ring feature
to On, your Distinctive Ring number will
receive faxes automatically. The receive
mode is automatically set to Manual and you
cannot change it to another receive mode
while Distinctive Ring is set to On. This
ensures the Brother machine will only answer
the Distinctive Ring number and not interfere
when your main telephone number is called.
a
Press Menu, 2, 0, 2.
20.Miscellaneous
2.Distinctive
a
Off
b
Set
Select ab or OK
b
c
d
Press a or b to choose Set.
e
Press Stop/Exit.
Distinctive Ring is now set to On.
 The machine will only answer calls to its
registered number.
 The first two rings are silent on the
machine. This is because the fax must
<<listen>> to the ring pattern (to compare
it to the pattern that was ‘registered’).
(Other telephones on the same line will
ring.)
6
6
Press OK.
Press a or b to choose the prestored ring
pattern you want to use.
Press OK.
(You will hear each pattern as you scroll
through the four patterns. Make sure
you choose the pattern that the
telephone company gave you.)
 If you program the machine properly, it will
recognize the registered ring pattern of the
‘fax number’ within 2 ring patterns and
then answer with a fax tone. When the
‘voice number’ is called, the machine will
not answer.
39
Chapter 6
Turning off distinctive ring
a
Press Menu, 2, 0, 2.
20.Miscellaneous
2.Distinctive
a
On
b
Off
Select ab or OK
b
Press a or b to choose Off.
Press OK.
c
Press Stop/Exit.
Note
If you do not want to receive faxes on your
Distinctive Ring number, you can turn off
Distinctive Ring. The machine will stay in
Manual receive mode so you will need to
set the Receive Mode again. (See Choose
the correct Receive Mode on page 32.)
6
Connecting an external
TAD (telephone
answering device)
You can connect an external Telephone
Answering Device (TAD) to the same line as
your machine. When the TAD answers a call,
your machine will “listen” for the CNG (fax
calling) tones sent by a sending fax machine.
If it hears them it will take over the call and
receive the fax. If it does not hear them, it will
let your TAD take a voice message and the
display will show Telephone.
The external TAD must answer within four
rings (we recommend you set it to two rings).
This is because your machine cannot hear
the CNG tones until the external TAD has
picked up the call. The sending machine will
send CNG tones for only eight to ten seconds
longer. We do not recommend using the toll
saver feature on your external TAD if it needs
more than four rings to activate it.
Unless you are using Distinctive Ring, the
TAD must be connected to the EXT. jack of
the machine.
Before you connect an external TAD
(telephone answering device), remove the
protective cap (2) from the EXT. jack on the
machine.
1
1
2
40
1
TAD
2
Protective Cap
6
Telephone services and external devices
Note
If you have problems receiving faxes,
reduce the ring delay setting on your
external TAD.
Connections
6
The external TAD must be plugged into the
back of the machine, into the jack labeled
EXT. Your machine cannot work properly if
you plug the TAD into a wall jack (unless you
are using Distinctive Ring).
a
Plug the telephone line cord from the
telephone wall jack into the back of the
machine, in the jack labeled LINE.
b
Plug the telephone line cord from your
external TAD into the back of the
machine, in the jack labeled EXT. (Make
sure this cord is connected to the TAD at
the TAD’s telephone line jack, and not
its handset jack.)
c
Set your external TAD to four rings or
less. (The machine’s Ring Delay setting
does not apply.)
d
Record the outgoing message on your
external TAD.
e
f
Set the TAD to answer calls.
Set the Receive Mode to
External TAD. (See Choose the
correct Receive Mode on page 32.)
41
6
Chapter 6
Recording an outgoing
message (OGM)
a
b
c
6
Record 5 seconds of silence at the
beginning of your message. This allows
your machine time to listen for fax tones.
Limit your speaking to 20 seconds.
Before you connect an external telephone,
remove the protective cap (3) from the EXT.
jack on the machine.
Note
We cannot guarantee that your machine will
operate properly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
42
1
2
3
6
1
Extension telephone
2
External telephone
3
Protective Cap
6
6
Connect the telephone line cord to the jack
labeled EXT.
We recommend beginning your OGM with
an initial 5 second silence because the
machine cannot hear fax tones over a loud
voice. You may try leaving out this pause,
but if your machine has trouble receiving,
then you should re-record the OGM to
include it.
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi line system we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator we recommend that
you set the Receive Mode to Manual.
Connecting an external or
extension telephone
You can connect a separate telephone
directly to your machine as shown in the
diagram below.
End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
press l51 and Start to send a fax.”
Multi-line connections (PBX)
External and extension
telephones
When you are using an external telephone,
the LCD shows Telephone.
Telephone services and external devices
Using external and extension
telephones
Using extension telephones
6
6
If you answer a fax call at an extension
telephone, you can make your machine
receive the fax by pressing the Fax Receive
Code l51.
Press l51 and wait for the chirp or until the
LCD shows Receiving, and then hang up.
Note
You can also use the Easy Receive
feature to make your machine
automatically take the call. (See Easy
Receive on page 36.)
6
6
Fax Receive Code
6
6
If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by pressing the Fax Receive
Code l51. Wait for the chirping sounds then
replace the handset. (See Easy Receive
on page 36.)
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Black Start or
Color Start.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Hook.
You should assume that you’re receiving a
manual fax.
If your non-Brother cordless telephone is
connected to the EXT. jack of the machine
(see page 42) and you typically carry the
cordless handset elsewhere, it is easier to
answer calls during the Ring Delay.
Using Remote Codes
If you answer a fax call at the external
telephone connected to the EXT jack of the
machine, you can make the machine receive
the fax by pressing Black Start or
Color Start and choosing Receive.
If you answer a call and no one is on
the line:
6
If you let the machine answer first, you will
have to go to the machine so you can press
Hook to transfer the call to the cordless
handset.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at an extension telephone by
pressing the Telephone Answer Code #51.
(See F/T Ring Time (Fax/Tel mode only)
on page 35.)
Using an external telephone
(Connected to the EXT. jack of the
machine)
Using a non-Brother cordless
external handset
Telephone Answer Code
6
6
If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T
(double-ring) after the initial ring delay. If you
pick up the call on an extension telephone
you can turn the F/T ring off by pressing #51
(make sure you press this between the rings).
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Hook.
43
Chapter 6
Changing the Remote Codes
6
The preset Fax Receive Code is l51. The
preset Telephone Answer Code is #51. If you
are always disconnected when accessing
your External TAD, try changing the
three-digit remote codes, for example ###
and 999.
a
b
Make sure you are in Fax mode
.
Press Menu, 2, 1, 4.
21.Setup Receive
4.Remote Codes
a
On
b
Off
Select ab or OK
c
Press a or b to choose On (or Off).
Press OK.
d
If you chose On in step c, enter the new
Fax Receive Code.
Press OK.
e
Enter the new Telephone Answer Code.
Press OK.
f
Press Stop/Exit.
44
7
Dialing and storing numbers
How to dial
7
Speed dialing
7
Press a Speed Dial and enter the three digit
Speed Dial number. (See Storing Speed Dial
numbers on page 48.)
You can dial in any of the following ways.
Manual dialing
7
7
Use the dial pad to enter all the digits of the
telephone or fax number.
Three-digit number
7
Note
One touch dialing
7
If the LCD shows Register Now? when
you enter a One Touch or a Speed Dial
number, it means that a number is not
stored there.
Press the One Touch key that stores the
number you want to call. (See Storing
One Touch Dial numbers on page 47.)
To dial One Touch numbers 9 to 16, hold
down Shift as you press the One Touch key.
45
Chapter 7
Search
You can search alphabetically for names you
have stored in the One Touch and Speed Dial
memories. (See Storing One Touch Dial
numbers on page 47 and Storing Speed Dial
numbers on page 48.)
a
b
Press b Search.
Press the dial pad key for the first few
letters of the name. (Use the chart on
Entering text on page 161 to help you
enter letters.)
Press OK.
c
Press a or b to scroll until you find the
name you are looking for.
Press OK.
d
Press Black Start or Color Start.
Note
• If you do not enter a letter and press OK in
step b, all registered names will appear.
Press a or b to scroll until you find the
name you are looking for.
• If the LCD shows No Contact Found
when you enter the first few letters of the
name, it means that a name for the letter
is not stored.
46
7
Fax redial
If you are sending a fax manually and the line
is busy, press Redial/Pause, wait for the
other fax machine to answer, and then press
Black Start or Color Start to try again. If you
want to make a second call to the last number
dialed, you can save time by pressing
Redial/Pause and Black Start or
Color Start.
Redial/Pause only works if you dialed from
the control panel.
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial one time after five minutes.
7
Dialing and storing numbers
Storing numbers
7
You can set up your machine to do the
following types of easy dialing: One Touch,
Speed Dial and Groups for Broadcasting
faxes. You can also specify the default
resolution for each One Touch and Speed
Dial number. When you dial a quick dial
number, the LCD shows the name, if you
stored it, or the number. A scan profile can
also be stored along with the fax number.
Storing One Touch Dial
numbers
7
Your machine has 8 One Touch keys where
you can store 16 fax or telephone numbers
for automatic dialing. To access numbers 9 to
16, hold down Shift as you press the One
Touch key.
If you lose electrical power, the quick dial
numbers stored in the memory will not be lost.
A scan profile is the resolution and other scan
settings that you choose when you store a
number.
Storing a pause
Press Redial/Pause to insert a 3.5-second
pause between numbers. You can press
Redial/Pause as many times as needed to
increase the length of the pause.
7
a
Press the One Touch key where you
want to store the number.
If a number is not stored there, the LCD
shows Register Now?.
Press 1 to choose Yes.
b
Enter the telephone or fax number (up to
20 characters).
Press OK.
c
Choose one of the following:
 Enter the name using the dial pad
(up to 15 characters). Use the chart
on Entering text on page 161 to help
you enter letters.
Press OK.
 Press OK to store the number
without a name.
d
If you want to save a fax resolution along
with the number, choose one of the
following:
 To store the fax resolution, press
a or b to select Std, Fine, S.Fine
or Photo.
Press OK.
 Press OK if you don't want to change
the default resolution.
47
7
Chapter 7
Storing Speed Dial numbers
You can store your frequently used numbers
as Speed Dial numbers, so that when you dial
you will only have to press a few keys
(a Speed Dial, the three-digit number and
Black Start or Color Start). The machine
can store 300 Speed Dial numbers (001 300).
a
Press a Speed Dial and enter a threedigit Speed Dial location number (001300).
If a number is not stored there, the LCD
shows Register Now?
Press 1 to choose Yes.
b
Enter the telephone or fax number (up to
20 characters).
Press OK.
c
Choose one of the following:
7
Changing One Touch and
Speed Dial numbers
You can change a One Touch or Speed Dial
number that has already been stored. The
LCD will show the name or number, and if the
number has a scheduled job, such as a
delayed fax or a fax forwarding number, it will
display a message.
a
 To change a stored One Touch
number, press Menu, 2, 3, 1.
23.Address Book
1.One Touch Dial
One Touch:
Select One Touch
Press the One Touch key number
you want to change.
 Enter the name using the dial pad
(up to 15 characters). Use the chart
on Entering text on page 161 to help
you enter letters.
 To change a stored Speed Dial
number, press Menu, 2, 3, 2.
23.Address Book
2.Speed Dial
Press OK.
Speed Dial? #_
Enter & OK Key
 Press OK to store the number
without a name.
d
If you want to save a fax resolution along
with the number, choose one of the
following:
 To store the fax resolution, press
a or b to select Std, Fine, S.Fine
or Photo.
Press OK.
 Press OK if you don't want to change
the default resolution.
48
Do one of the following:
Enter the Speed Dial number you
want to change then press OK.
b
Do one of the following:
 To change the stored data,
press 1. Go to step c.
 To exit without making a change,
press Stop/Exit.
23.Address Book
#005:MIKE
a
1.Change
b
2.Clear
Select ab or OK
7
Dialing and storing numbers
c
Edit the number and name by the
following the instruction. When you are
finished editing, press OK.
 To edit the stored name or number,
press d or c to position the cursor
under the character you want to
change and press Clear. Then enter
the correct character.
d
If you want to save a fax resolution along
with the number, do one of the following:
Deleting One Touch and
Speed Dial numbers
You can delete a One Touch or Speed Dial
number that has already been stored. The
LCD will show the name or number, and if the
number has a scheduled job, such as a
delayed fax or a fax forwarding number, it will
display a message.
a
 To store the fax resolution,
press a or b to select Std, Fine,
S.Fine or Photo.
Do one of the following:
 To delete a stored One Touch
number, press Menu, 2, 3, 1.
23.Address Book
1.One Touch Dial
Press OK.
 Press OK if you don't want to change
the default resolution.
e
7
One Touch:
Select One Touch
Press Stop/Exit.
7
Press the One Touch key number
you want to change.
 To delete a stored Speed Dial
number, press Menu, 2, 3, 2.
23.Address Book
2.Speed Dial
Speed Dial? #_
Enter & OK Key
Enter the Speed Dial number you
want to change then press OK.
b
To delete the stored data, press 2.
23.Address Book
#005:MIKE
a
1.Change
b
2.Clear
Select ab or OK
49
Chapter 7
c
Do one of the following:
 To delete the stored data, press 1.
 To exit without deleting the stored
data, press 2.
23.Address Book
Erase This Data?
a
1.Yes
b
2.No
Select ab or OK
d
50
Press Stop/Exit.
8
Making copies
c
How to copy
Press Black Start or Color Start.
8
The following steps show the basic copy
operation. For details about each option, see
Advanced User's Guide.
a
8
When you want to make a copy, press
(COPY) to illuminate it in blue.
 Make sure you are in Copy mode.
Note
If the LCD shows Please Wait and the
machine stops copying while you are
making multiple copies, please wait for 30
to 40 seconds until the machine finishes
the color registrations and cleaning
process of the belt unit.
Stop copying
8
To stop copying, press Stop/Exit.
Copy settings
Press COPY and then press d, c, a or b to
scroll through the copy settings. When the
setting you want is highlighted, press c and
then press OK.
 The LCD shows:
Contrast:+
Quality :Auto
Enlg/Red:100%
Tray
:MP>T1
Pressab or Start
1
01
1
No. of Copies
You can enter the number of copies
you want by using the dial pad.
Note
The default setting is Fax mode. You can
change the amount of time that the
machine stays in Copy mode after the last
copy operation. (See Mode Timer in
Chapter 1 of the Advanced User's Guide.)
b
8
Do one of the following to load your
document:
For details about changing the copy settings,
see Copy settings in Chapter 7 of the
Advanced User's Guide.
You can change the following copy settings:
 Enlg/Red (Enlarge/Reduce)
 Quality
 Stack/Sort
 Contrast
 Brightness
 Color Adjust (Color Saturation)
 Page Layout
 Tray Select (Tray Selection)
 Duplex
 Place the document face up in the
ADF. (See Using the automatic
document feeder (ADF) on page 26.)
 Load your document face down on
the scanner glass. (See Using the
scanner glass on page 27.)
51
8
9
Printing data from a USB Flash
memory drive or digital camera
supporting mass storage
b
With the Direct Print feature, you do not need
a computer to print data. You can print by just
plugging your USB Flash memory drive into
the machine’s USB direct interface. You can
also connect and print directly from a camera
set to USB mass storage mode.
9
Choose Brother MFC-XXXX Printer (1)
and check the Print to file box (2).
Click Print.
1
Note
2
• Some USB Flash memory drives may not
work with the machine.
• If your camera is in PictBridge mode, you
cannot print data. Please refer to the
documentation supplied with your camera
to switch from PictBridge mode to mass
storage mode.
Creating a PRN or
PostScript® 3™ file for
direct printing
Note
The screens in this section may vary
depending on your application and
operating system.
a
52
From the menu bar of an application,
click File, then Print.
c
9
Choose the folder you want to save the
file to and enter the file name if you are
prompted to.
If you are prompted for a file name only,
you can also specify the folder you want
to save the file in by entering the
directory name. For example:
C:\Temp\FileName.prn
If you have a USB Flash memory drive
or digital camera connected to your
computer, you can save the file directly
to the USB Flash memory drive.
Printing data from a USB Flash memory drive or digital camera supporting mass storage
Printing data directly
from the USB Flash
memory drive or digital
camera supporting
mass storage
a
• If Direct Print has been Enable and Color
Print has been Disable in Secure
Function Lock and you insert a USB Flash
memory drive into the machine and press
Direct, the LCD will flash
Mono Print Only. You can only print in
black & white.
9
Connect your USB Flash memory drive
or digital camera to the USB direct
interface (1) on the front of the machine.
The Direct key will light up. Press the
Direct key. Your machine will enter
Direct Print Mode.
• If your ID has been restricted to a page
limit in Secure Function Lock and you
insert a USB Flash memory drive into the
machine and press Direct, the LCD will
show Remaining Pages with the
number of pages you have left to print.
b
Press a or b to choose the folder name
or file name you want to print.
Press OK.
If you have chosen the folder name,
press a or b to choose the file name you
want to print.
Press OK.
Direct Print
a1./FOLDER1
2.FILE_1.PDF
b3.FILE_2.PDF
Select ab or OK
1
9
Note
• Your digital camera must be switched
from PictBridge mode to mass storage
mode.
1
Note
• Make sure your digital camera is turned
on.
• If you want to print an index of the files,
choose Index Print, and then press
OK. Press Black Start or Color Start to
print the data.
• When the machine is in the Deep Sleep
mode, the LCD does not show any
information even if you connect a USB
flash memory drive to the USB direct
interface. Press Direct to wake up the
machine and light up the Direct key, and
then press Direct again to view the Direct
Print menu.
• If your machine has been set to Secure
Function Lock On, you may not be able to
access Direct Print. (See Switching Users
in chapter 2 of the Advanced User's
Guide.)
53
Chapter 9
c
Do one of the following:
 Press a or b to choose a setting you
need to change and press OK, and
then press a or b to choose an option
for the setting and press OK.
 If you do not need to change the
current default settings, go to
step d.
Print File Set
aPaper Size
Media Type
bMultiple Page
Select ab or OK
Note
• You can choose the following settings:
Paper Size
Media Type
Multiple Page
Orientation
Duplex
Collate
Tray Use
Print Quality
PDF Option
• Depending on the file type, some of
these settings may not appear.
d
Press Black Start or Color Start if you
have finished.
e
Press the dial pad key to enter the
number of copies you want.
Press OK.
Direct Print
FILE_1.PDF
No. of Copies:
Press Start
f
54
Press Black Start or Color Start to
print the data.
IMPORTANT
• To prevent damage to your machine, DO
NOT connect any device other than a
digital camera or USB Flash memory drive
to the USB direct interface.
• DO NOT remove the USB Flash memory
drive or digital camera from the USB direct
interface until the machine has finished
printing.
Note
You can change the default settings for
Direct Print by using the control panel
when the machine is not in the Direct Print
mode. Press Menu, 5 to enter the
USB Direct I/F menu. (See Menu
table on page 137.)
10
How to print from a computer
Printing a document
10
10
The machine can receive data from your
computer and print it. To print from a
computer, install the printer driver. (See
Printing for Windows ® or Printing and Faxing
for Macintosh in Software User's Guide for
details about the print settings.)
a
Install the Brother printer driver on the
Installation CD-ROM. (See the Quick
Setup Guide.)
b
From your application, choose the Print
command.
c
Choose the name of your machine in the
Print dialog box and click Properties.
d
Choose the settings you want in the
Properties dialog box.
 Paper Size
 Orientation
 Copies
10
 Media Type
 Print Quality
 Color / Mono
 Multiple Page
 Duplex / Booklet
 Paper Source
e
Click OK to begin printing.
55
11
How to scan to a computer
Scanning a document as PDF file using
ControlCenter4 (Windows®)
11
11
(For Macintosh users) See Scanning in the Software User's Guide.
Note
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
a
b
Load your document. (See How to load documents on page 26.)
c
Choose Home Mode or Advanced Mode before you use ControlCenter4.
d
Make sure the machine you want to use is selected from the Model pull-down list.
56
Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where XXXXXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
How to scan to a computer
e
Set the file type for saving to a folder. By default, the scanned data is saved as JPEG(*.jpg).
Click Configrartion, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1
2
3
4
5
11
1 Choose PDF(*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f
Click OK.
57
Chapter 11
g
58
Click File.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
How to scan to a computer
Changing the SCAN key settings
Before scanning
11
11
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
 Install the scanner drivers on the Installation CD-ROM. (See the Quick Setup Guide.)
 Configure the machine with a TCP/IP address if network scanning does not work. (See
Configuring Network Scanning in the Software User's Guide.)
SCAN key settings
11
You can change your machine’s SCAN key settings using ControlCenter4.
a
Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where XXXXXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
b
c
d
Make sure the machine you want to use is selected from the Model pull-down list.
Click the Device Settings tab.
Click Device Scan Settings.
11
59
Chapter 11
e
Choose the File tab. You can change the default settings.
1
2
3
4
5
1 You can choose the file type from the pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f
60
Click OK.
How to scan to a computer
Scanning using the SCAN key
11
a
b
c
Load your document. (See How to load documents on page 26.)
d
Press a or b to choose File.
Press OK.
e
(MFC-9560CDW)
If you want to change the duplex setting, press a or b to choose 1sided, 2sided (L)edge
or 2sided (S)edge.
Press OK.
f
(For Network users)
Press a or b to choose the destination computer you want to send to.
Press OK.
If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the
destination computer using the dial pad on the control panel.
Press OK.
g
Press Black Start or Color Start.
The machine starts the scanning process.
Press
(SCAN).
Press a or b to choose Scan to PC.
Press OK.
Note
Choose the scan mode you want.
Scan to:
11
• USB
• Network
• FTP
• E-mail (Scan to PC)
• Image (Scan to PC)
• OCR (Scan to PC)
• File (Scan to PC)
61
A
Routine maintenance
Replacing the consumable items
A
The following messages appear on the LCD in the Ready mode. These messages provide
advanced warnings to replace the consumable items before they reach the end of their life. To
avoid any inconvenience, you may want to buy spare consumable items before the machine stops
printing.
Toner cartridge
See Replacing a Toner cartridge on page 66.
Order No. TN-310BK, TN-315BK, TN-310C,
TN-315C, TN-310M, TN-315M, TN-310Y, TN-315Y
62
A
Drum unit
See Replacing the drum unit on page 76.
Order No. DR-310CL
Belt unit
Waste toner box
See Replacing the belt unit on page 83.
See Replacing the waste toner box on page 89.
Order No. BU-300CL
Order No. WT-300CL
Routine maintenance
LCD messages
Consumable item
to replace
Approximate life
How to replace
Order No.
Toner Low
Toner cartridge
<Black>
See page 66.
TN-310BK 3,
Prepare New X
Toner
Cartridge.
X = Black, Cyan,
Magenta, Yellow
2,500 pages 1 2 3
TN-315BK 4,
TN-310C 3,
6,000 pages 1 2 4
TN-315C 4,
<Cyan, Magenta,
Yellow>
TN-310M 3,
TN-315M 4,
TN-310Y 3,
1,500 pages 1 2 3
TN-315Y 4
3,500 pages 1 2 4
WT Box End Soon Waste toner box
50,000 pages 1
See page 89.
1
Letter or A4 size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
Standard toner cartridge
4
High capacity toner cartridge
WT-300CL
A
63
You will need to clean the machine regularly and replace the consumable items when the following
messages are displayed on the LCD.
LCD messages
Consumable item
to replace
Approximate life
How to replace
Order No.
Replace Toner
Toner cartridge
<Black>
See page 66.
TN-310BK 5,
TN-315BK 6,
2,500 pages 1 2 5
TN-310C 5,
6,000 pages 1 2 6
TN-315C 6,
<Cyan, Magenta,
Yellow>
TN-310M 5,
TN-315M 6,
1,500 pages 1 2 5
TN-310Y 5,
3,500 pages 1 2 6
TN-315Y 6
Drum unit
25,000 pages 1 3 4
See page 77.
DR-310CL
Replace Parts
Belt Unit
Belt unit
50,000 pages 1
See page 83.
BU-300CL
Replace WT Box
Waste toner box
50,000 pages 1
See page 89.
WT-300CL
Replace Parts
Fuser Unit
Fuser unit
100,000 pages 1
Call your dealer or Brother Customer
Service for a replacement fuser unit.
Replace Parts
Laser Unit
Laser unit
100,000 pages 1
Call your dealer or Brother Customer
Service for a replacement laser unit.
Replace Parts
PF Kit 1
Paper feeding kit 1
100,000 pages 1
Call your dealer or Brother Customer
Service for a replacement paper feeding
kit 1.
Replace Parts
PF Kit 2
Paper feeding kit 2
100,000 pages 1
Call your dealer or Brother Customer
Service for a replacement paper feeding
kit 2.
Replace Parts
PF Kit MP
Paper feeding kit
MP
50,000 pages 1
Call your dealer or Brother Customer
Service for a replacement paper feeding
kit MP.
Replace Parts
Drum
Drum Stop
1
Letter or A4 size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3
1 page per job.
4
Drum life is approximate and may vary by type of use.
5
Standard toner cartridge
6
High capacity toner cartridge
64
Routine maintenance
Note
• Go to http://www.brother.com/original/index.html for instructions on how to return your used
consumable items to the Brother collection program. If you choose not to return your used
consumable, please discard the used consumable according to local regulations, keeping it
separate from domestic waste. If you have questions, call your local waste disposal office.
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life of the toner cartridges is based on ISO/IEC 19798. Frequency of
replacement will vary depending on the complexity of printed pages, percentage of coverage
and type of media used.
A
65
Replacing a Toner cartridge
A
Toner Low
A
Order No. For the Order No. of toner
cartridges, see Replacing the consumable
items on page 62.
Toner Low
The Standard toner cartridges can print
approximately 2,500 pages (black) or
approximately 1,500 pages (cyan, magenta,
yellow) 1. The High Yield toner cartridges can
print approximately 6,000 pages (black) or
approximately 3,500 pages (cyan, magenta,
yellow) 1. Actual page count will vary
depending on your average type of
document. When a toner cartridge is running
low, the LCD shows Toner Low.
Prepare...
If the LCD shows Toner Low
Prepare New X Toner Cartridge., buy
a new toner cartridge and have it ready
before you get a Replace Toner message.
The LCD shows the toner color that is near
the end of its life (Cyan, Magenta, Yellow or
Black).
The toner cartridges that come supplied with
the machine are standard toner cartridges.
When the following message appears on the
LCD, you need to replace the toner cartridge:
1
Approx. cartridge yield is declared in accordance
with ISO/IEC 19798.
Replace Toner
Replace Toner
Note
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Low warning.
• To ensure high quality printing, we
recommend that you use only Genuine
Brother Brand toner cartridges. When you
want to buy toner cartridges, please call
Brother Customer Service.
• We recommend that you clean the
machine when you replace the toner
cartridge. See Cleaning and Checking the
machine in Appendix A of the Advanced
User's Guide.
• If you change the print density setting for
lighter or darker printing, the amount of
toner used will change.
• Wait to unpack the toner cartridge until
immediately before you put it into the
machine.
66
Open the Front...
The message in the last line of the LCD
indicates which color you need to replace.
The machine will stop printing until you
replace the toner cartridge. A new or unused
genuine Brother toner cartridge will reset the
Replace Toner mode.
A
Routine maintenance
Replacing the toner cartridges
a
Make sure that the machine is turned
on.
b
Press the front cover release button and
then open the front cover.
A
c
Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
A
67
d
Hold the handle of the toner cartridge
and slightly push it toward the machine
to unlock it. Then pull it out of the drum
unit. Repeat this for all the toner
cartridges.
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
WARNING
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
Note
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray or any type of flammable substance
to clean the inside or outside of the
machine. Doing this may cause a fire or
electrical shock.
See To use the product safely in the Safety
and Legal Booklet for how to clean the
machine.
Be careful not to inhale toner.
68
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
• Go to http://www.brother.com/original/
index.html for instructions on how to return
your used consumable items to the
Brother collection program. If you choose
not to return your used consumable,
please discard the used consumable
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
Routine maintenance
e
Push to release the latches of the
corona wire cover (1), and then open the
cover.
f
Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
1
1
Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
A
69
g
Close the corona wire cover.
i
Unpack the new toner cartridge. Gently
shake it from side to side several times
to distribute the toner evenly inside the
cartridge.
IMPORTANT
• Wait to unpack the new toner cartridge
until immediately before you put it in the
machine. If a toner cartridge is left
unpacked for a long time, the toner life will
be shortened.
• If an unpacked drum unit is put in direct
sunlight or room light, the unit may be
damaged.
h
70
Repeat steps e to g to clean each of
three remaining corona wires.
• Brother strongly recommends that you
DO NOT refill the toner cartridge provided
with your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement toner
cartridges. Use or attempted use of
potentially incompatible toner and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third-party toner and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
Routine maintenance
j
Pull off the protective cover.
k
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
color to the same color label on the drum
unit. Repeat this for all the toner
cartridges.
IMPORTANT
Put the toner cartridge in the drum unit
immediately after you have removed the
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustrations.
C
M
Y
K
A
C - Cyan
M - Magenta
Y - Yellow
K - Black
71
l
Push the drum unit in until it stops.
Cleaning the corona wires
If you have print quality problems, clean the
four corona wires as follows:
a
m
Close the front cover of the machine.
Note
After you replace a toner cartridge, DO
NOT turn off the machine's power switch
or open the front cover until the LCD
clears the Please Wait message and
returns to Ready mode.
72
Press the front cover release button and
then open the front cover.
A
Routine maintenance
b
Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
c
Hold the handle of the toner cartridge
and slightly push it toward the machine
to unlock it. Then pull it out of the drum
unit. Repeat this for all the toner
cartridges.
A
73
d
Push to release the latches of the
corona wire cover (1), and then open the
cover.
e
Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
1
1
Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
74
Routine maintenance
f
Close the corona wire cover.
h
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
color to the same color label on the drum
unit. Repeat this for all the toner
cartridges.
C
g
Repeat steps d to f to clean each of
three remaining corona wires.
M
Y
K
A
C - Cyan
M - Magenta
Y - Yellow
K - Black
75
i
Push the drum unit in until it stops.
Replacing the drum unit
A
Order No. DR-310CL
A new drum unit can print approximately
25,000 Letter or A4 size single-sided pages.
Note
• There are many factors that determine the
actual drum life, such as the temperature,
humidity, type of paper, type of toner used
and so on. Under ideal conditions, the
average drum life is estimated at
approximately 25,000 pages. The actual
number of pages that your drum will print
may be significantly less than this
estimate. Because we have no control
over the many factors that determine the
actual drum life, we cannot guarantee a
minimum number of pages that will be
printed by your drum.
• For best performance, use only genuine
Brother toner. The machine should be
used only in a clean, dust-free
environment with adequate ventilation.
j
Close the front cover of the machine.
• Printing with a non-Brother drum unit may
reduce not only the print quality but also
the quality and life of the machine itself.
Warranty coverage does not apply to
problems caused by the use of a
non-Brother drum unit.
Drum Error
Drum Error
Slide the Green
The corona wires have become dirty. Clean
the corona wires in the drum unit. (See
Cleaning the corona wires on page 72.)
If you cleaned the corona wires and
Drum Error was not cleared then the drum
unit is at the end of its life. Replace the drum
unit with a new one.
76
A
Routine maintenance
Replace Drum
A
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
Drum
The drum unit has exceeded its rated life.
Please replace the drum unit with a new one.
We recommend a genuine Brother drum unit
be installed at this time.
• Every time you replace the drum unit,
clean the inside of the machine. (See
Cleaning and Checking the machine in
Appendix A of the Advanced User's
Guide.)
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
Drum Stop
A
IMPORTANT
Replace Parts
Drum Stop
Replacing the drum unit
a
Make sure that the machine is turned
on.
b
Press the front cover release button and
then open the front cover.
A
We cannot guarantee the print quality. Please
replace the drum unit with a new one. We
recommend a genuine Brother drum unit be
installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
A
77
c
Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
d
Turn the green lock lever (1) at the left of
the machine counterclockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
1
78
Routine maintenance
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
e
Hold the handle of the toner cartridge
and slightly push it to unlock it. Then pull
it out of the drum unit. Repeat this for all
the toner cartridges.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
WARNING
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the outside or inside of the
machine. Doing this may cause a fire or
electrical shock.
See To use the product safely in the Safety
and Legal Booklet for how to clean the
machine.
A
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
Be careful not to inhale toner.
79
IMPORTANT
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
Note
Go to http://www.brother.com/original/
index.html for instructions on how to return
your used consumable items to the
Brother collection program. If you choose
not to return your used consumable,
please discard the used consumable
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
80
f
Unpack the new drum unit and remove
the protective cover.
Routine maintenance
IMPORTANT
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Wait to unpack the new drum unit until
immediately before you put it in the
machine. Exposure to direct sunlight or
room light may damage the drum unit.
g
Hold the handle of the toner cartridge
and slide the toner cartridge into the new
drum unit, then slightly pull it toward you
until you hear it click into place. Make
sure that you match the toner cartridge
color to the same color label on the drum
unit. Repeat this for all the toner
cartridges.
C
M
Y
K
A
C - Cyan
M - Magenta
Y - Yellow
K - Black
81
h
Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
j
1
1
i
Turn the green lock lever (1) clockwise
to the lock position.
k
Push the drum unit in until it stops.
l
Close the front cover of the machine.
Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
82
Routine maintenance
Resetting the drum counter
A
When you replace a drum unit with a new
one, you need to reset the drum counter by
completing the following steps:
a
b
c
d
Press Menu, 8, 4.
Replacing the belt unit
A
Order No. BU-300CL
A new belt unit can print approximately
50,000 Letter or A4 size single-sided pages.
Press a or b to choose Drum. Press OK.
Replace Belt
Press 1 to reset the drum unit counter.
When the following message appears on the
LCD, you need to replace the belt unit:
Press Stop/Exit.
A
Replace Parts
Belt Unit
IMPORTANT
• DO NOT touch the surface of the belt unit.
If you touch it, it could degrade print
quality.
• Damage caused by incorrect handling of
the belt unit may void your warranty.
A
83
a
Make sure that the machine is turned
on.
b
Press the front cover release button and
then open the front cover.
84
c
Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
Routine maintenance
d
Turn the green lock lever (1) at the left of
the machine counterclockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
1
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
85
A
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
e
86
Hold the green handle of the belt unit
with both hands and lift the belt unit up,
then pull it out.
IMPORTANT
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
f
Unpack the new belt unit.
Routine maintenance
g
Put the new belt unit back in the
machine. Make sure the belt unit is level
and fits firmly into place.
h
Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
1
i
Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
A
2
87
j
Turn the green lock lever (1) clockwise
to the lock position.
1
k
Push the drum unit in until it stops.
l
Close the front cover of the machine.
88
Resetting the belt unit counter
When you replace a belt unit with a new one,
you need to reset the belt unit counter by
completing the following steps:
a
b
Press Menu, 8, 4.
c
d
Press 1 to reset the belt unit counter.
Press a or b to select Belt Unit.
Press OK.
Press Stop/Exit.
A
Routine maintenance
Replacing the waste toner
box
a
Make sure that the machine is turned
on.
b
Press the front cover release button and
then open the front cover.
A
Order No. WT-300CL
A new waste toner box can print
approximately 50,000 Letter or A4 size
single-sided pages.
WT Box End Soon
A
WT Box End Soon
If the LCD shows WT Box End Soon, it
means the waste toner box is near the end of
its life. Buy a new waste toner box and have
it ready before you get a Replace WT Box
message.
Replace WT Box
A
When the following message appears on the
LCD, you need to replace the waste toner
box:
Replace WT Box
Replace...
A
WARNING
DO NOT put the waste toner box into a fire.
It could explode.
Be careful not to spill the toner. DO NOT
inhale or allow it to get into your eyes.
IMPORTANT
DO NOT reuse the waste toner box.
89
c
Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
d
Turn the green lock lever (1) at the left of
the machine counterclockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
1
90
Routine maintenance
IMPORTANT
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
e
Hold the green handle of the belt unit
with both hands and lift the belt unit up,
then pull it out.
A
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
91
IMPORTANT
f
Remove two pieces of orange packing
material and discard them.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
Note
This step is only necessary when you are
replacing the waste toner box for the first
time, and are not required for the
replacement waste toner box. The orange
packing pieces are installed at the factory
to protect your machine during shipment.
92
Routine maintenance
g
Hold the green handle of the waste toner
box and remove the waste toner box
from the machine.
h
Unpack the new waste toner box and
put the new waste toner box in the
machine using the green handle. Make
sure the waste toner box is level and fits
firmly into place.
CAUTION
Handle the waste toner box carefully in
case you accidentally spill or scatter toner.
If toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
Note
Discard the used waste toner box
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
A
93
i
Put the belt unit back into the machine.
Make sure the belt unit is level and fits
firmly into place.
j
Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
1
k
Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
1
2
94
Routine maintenance
l
Turn the green lock lever (1) clockwise
to the lock position.
1
m
Push the drum unit in until it stops.
A
n
Close the front cover of the machine.
95
B
Troubleshooting
Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message
Cause
Action
Access Denied
The function you want to use is
restricted by Secure Function
Lock.
Contact your administrator to check your
Secure Function Lock Settings.
Access Error
The device is removed from the
USB direct interface while the
data is processing.
Press Stop/Exit. Reinsert the device and try
to print with Direct Print.
Calibrate
Calibration failed.
Press Black Start or Color Start and try it
again.
 Turn off the machine. Wait a few
seconds, then turn it on again.
 Put in a new drum unit. (See Replacing
the drum unit on page 77.)
 Put in a new belt unit. (See Replacing
the belt unit on page 83.)
 Put in a waste toner box. (See Replacing
the waste toner box on page 89.)
 If the problem continues, call Brother
Customer Service.
Cartridge Error
Put the Black (K)
Toner Cartridge
The toner cartridge is not installed
properly.
Pull out the drum unit and remove the toner
cartridge for the color that is indicated on the
LCD, then re-install the toner cartridge in the
drum unit.
Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your telephone line.
back in. 1
1
The toner cartridge
color with the problem
is shown in the
message.
Comm.Error
96
B
B
Troubleshooting
Error Message
Cause
Action
Condensation
One of the issues that can cause
this error is that condensation
may form inside the machine after
a room temperature change.
Leave switched ON. Fully open the front
cover. Wait 30 minutes, switch OFF and
close cover, then switch ON. If this does not
clear the error, call Brother Customer
Service.
Connection Fail
You tried to poll a fax machine
Check the other fax machine’s polling setup.
that is not in Polled Waiting mode.
Cooling Down
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
Make sure that you can hear the fan in the
machine spinning and that the exhaust
outlet is not blocked by something.
Cover is Open
The front cover is not completely
closed.
Close the front cover of the machine.
Cover is Open
The ADF cover is not completely
closed.
Close the ADF cover of the machine.
The ADF is open while loading a
document.
Close the ADF cover of the machine, then
press Stop/Exit.
The fuser cover is not completely
closed or paper was jammed in
the back of the machine when
you turned on the power.
 Close the fuser cover of the machine.
Wait for a while
Cover is Open
DIMM Error
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
 Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Black Start or
Color Start.
 The DIMM is not installed
correctly.
 Turn off the machine and remove the
DIMM.
 The DIMM is broken.
 Confirm the DIMM meets the required
specifications. (See Memory board in
Appendix B of the Advanced User's
Guide.)
 The DIMM does not meet the
required specifications.
 Re-install the DIMM correctly. Wait a few
seconds, and then turn it on again.
 If this error message appears again,
replace the DIMM with a new one. (See
Installing extra memory in Appendix B of
the Advanced User's Guide.)
Disconnected
The other person or other
person’s fax machine stopped the
call.
Try to send or receive again.
97
B
Error Message
Cause
Action
Document Jam
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See Document is jammed in the top of the
ADF unit on page 105 or Using the
automatic document feeder (ADF)
on page 26.
DR Mode in Use
The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to Off. (See Turning off
distinctive ring on page 40.)
Drum Error
The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire on the drum unit.
(See Cleaning the corona wires
on page 72.)
Drum Stop
It is time to replace the drum unit. Replace the drum unit. (See Replacing the
drum unit on page 77.)
Duplex Disabled
The back of the machine is not
closed completely.
Close the back cover of the machine.
Although the size of paper in the
paper tray matches the paper
size that was selected from the
control panel or printer driver, the
machine has stopped printing
when it encountered an
additional, different size of paper
in the tray.
Make sure the paper tray contains only the
size of paper you select in either the control
panel or printer driver, then press
Black Start or Color Start.
The paper tray was pulled out
before the machine completed
printing on both sides of the
paper.
Re-install the paper tray and press
Black Start or Color Start.
EL Error
The machine has a mechanical
problem.
Open the front cover and close it again.
Fuser Error
The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
Close the Back
Cover of the
machine.
Duplex Disabled
Reload paper,
then press Start.
The fuser unit is too hot.
Init Unable XX
The machine has a mechanical
problem.
 Turn the power switch off, and then turn
it on again. (See Transferring your faxes
or Fax Journal report on page 104.)
 If the problem continues, call Brother
Customer Service.
Jam Duplex
The paper is jammed underneath
Paper Tray 1 or in the fuser unit.
(See Paper is jammed underneath paper
tray 1 on page 115.)
Jam Inside
The paper is jammed inside the
machine.
(See Paper is jammed inside the machine
on page 111.)
Jam MP Tray
The paper is jammed in the MP
tray of the machine.
(See Paper is jammed in the MP tray
on page 107.)
98
Troubleshooting
Error Message
Cause
Action
Jam Rear
The paper is jammed in the back
of the machine.
(See Paper is jammed at the back of the
machine on page 109.)
Jam Tray 1
The paper is jammed in the paper
tray of the machine.
(See Paper is jammed in paper tray 1 or
tray 2 on page 108.)
Limit Exceeded
It reached to the printing limit on
the number of sheets set by
Secure Function Lock 2.0.
Contact your administrator to check your
Secure Function Lock Settings.
Low Temperature
The room temperature is too low
for the machine to operate.
Increase the room temperature to allow the
machine to operate.
No Belt Unit
The belt unit is not installed
properly.
Re-install the belt unit. (See Replacing the
belt unit on page 83.)
No Paper
The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
Jam Tray 2
 Refill the paper in the paper tray.
 Remove the paper and load it again.
 If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
Cleaning the paper pick-up rollers in
Appendix A of the Advanced User's
Guide.)
No Permission
Printing color documents is
restricted by Secure Function
Lock 2.0. The print job will be
canceled.
Contact your administrator to check your
Secure Function Lock Settings.
No Response/Busy
The number you dialed does not
answer or is busy.
Verify the number and try again.
No Toner
The toner cartridge for the color
indicated on the LCD is not
installed correctly.
Pull out the drum unit. Take out the toner
cartridge for the color indicated on the LCD,
and then put it back into the drum unit.
No Tray
The paper tray indicated on the
LCD is not installed properly.
Re-install the paper tray that is indicated on
the LCD.
No Waste Toner
The waste toner box is not
installed properly.
Re-install the waste toner box. (See
Replacing the waste toner box on page 89.)
Not Available
The tried function is not permitted
to all IDs by Secure Function
Lock 2.0.
Contact your administrator to check your
Secure Function Lock Settings.
99
B
Error Message
Cause
Action
Out of Memory
The machine’s memory is full.
Fax sending or copy operation in
progress
Do one of the following:
 Press Black Start or Color Start to
send or copy the scanned pages.
 Press Stop/Exit and wait until the other
operations in progress finish, and then
try again.
 Clear the faxes from the memory.
Print the faxes that are stored in the
memory to restore the memory to 100%.
Then turn off Fax Storage to avoid
storing more faxes in the memory. (See
Printing a fax from the memory in
Chapter 4 of the Advanced User's Guide
and Fax Storage in Chapter 4 of the
Advanced User's Guide.)
 Add optional memory. (See Memory
board in Appendix B of the Advanced
User's Guide.)
Print operation in process
Do one of the following:
 Reduce the print resolution. (See
Advanced tab in the Software User's
Guide.)
 Clear the faxes from the memory. (See
the above explanation.)
Print Unable XX
The machine has a mechanical
problem.
Do one of the following:
 Turn the power switch off, wait a few
minutes, and then turn it on again. (See
Transferring your faxes or Fax Journal
report on page 104.)
 If the problem continues, call Brother
Customer Service.
Protected Device
100
The protect switch of the USB
Flash memory drive is on.
Turn off the protect switch of the USB Flash
memory drive.
Troubleshooting
Error Message
Cause
Action
Registration
Registration failed.
Press Black Start or Color Start and try
again.
Do one of the following:
 Turn off the machine’s power switch.
Wait a few seconds, then turn it on
again.
 Try Manual Registration, Menu, 4, 8.
(See Manual Registration in Appendix A
of the Advanced User's Guide.)
 Put in a new belt unit. (See Replacing
the belt unit on page 83.)
 If the problem continues, call Brother
Customer Service.
Rename the File
There is already a file on the USB
Flash memory drive with the
same name as the file you are
trying to save.
Change the file name of the file on the USB
Flash memory drive or the file you are trying
to save.
Replace Parts
Belt Unit
It is time to replace the belt unit.
Replace the belt unit. (See Replacing the
belt unit on page 83.)
Replace Parts
Drum
It is time to replace the drum unit. Replace the drum unit.
(See Replacing the drum unit on page 77.)
The drum unit counter was not
reset when a new drum was
installed.
Replace Parts
Fuser Unit
Reset the drum unit counter.
(See Resetting the drum counter
on page 83.)
It is time to replace the fuser unit. Call Brother Customer Service or a Brother
Authorized Service Center to replace the
fuser unit.
To replace Fuser Unit call Brother Customer
Service at:
1-877-BROTHER (1-877-276-8437) (in
USA)
1-877-BROTHER (in Canada)
B
or to locate a Brother Authorized Service
Center, visit us at:
http://www.brother-usa.com/service/
101
Error Message
Cause
Action
Replace Parts
PF Kit 1
It is time to replace the paper
feeding kit.
Call Brother Customer Service or a Brother
Authorized Service Center to replace the
PF Kit.
PF Kit 2
To replace PF Kit call Brother Customer
Service at:
PF Kit MP
1-877-BROTHER (1-877-276-8437) (in
USA)
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service
Center, visit us at:
http://www.brother-usa.com/service/
Replace Toner
The toner cartridge is at the end
of its life.
Replace the toner cartridge for the color
indicated on the LCD. (See Replacing a
Toner cartridge on page 66.)
Replace WT Box
It is time to replace the waste
toner box.
Replace the waste toner box. (See
Replacing the waste toner box on page 89.)
Scan Unable XX
The machine has a mechanical
problem.
 Turn the power switch off, and then turn
it on again. (See Transferring your faxes
or Fax Journal report on page 104.)
 If the problem continues, call Brother
Customer Service.
Document is too long for duplex
scanning.
Press Stop/Exit. Use the suitable size of
paper for duplex scanning. (See Print media
on page 166.)
Short paper
The length of the paper in the tray
is too short for the machine to
deliver it to the Face down output
tray.
Open the back cover to let the printed paper
out on the back output tray. Remove the
printed pages and then press Black Start or
Color Start.
Size Error DX
The paper size defined in the
printer driver is not usable for the
automatic duplex printing.
Press Black Start or Color Start. Choose a
paper size which is supported by the duplex
tray. (See Type and size of paper
on page 21.)
Size mismatch
The paper in the tray is not the
correct size.
Load the correct size of paper in the tray and
set the “Paper Size” (Menu, 1, 2, 2). (See
Paper Size on page 18.)
Small paper
The paper size specified in the
printer driver is too small for the
machine to deliver it to the Face
down output tray.
Open the back cover to let the printed paper
out on the back output tray and then press
Black Start or Color Start.
Toner Error
One or more toner cartridges are
not installed correctly.
Pull out the drum unit. Take out all the toner
cartridges, and then put them back into the
drum unit.
Toner Low
The toner cartridge is near the
end of its life.
Buy a new toner cartridge for the color that
is indicated on the LCD before you get a
Replace Toner message.
102
Troubleshooting
Error Message
Cause
Action
Too Many Files
There are too many files stored
on the USB Flash memory drive.
Reduce the number of files stored on the
USB Flash memory drive.
Unusable Device
An incompatible or defective
device has been connected to the
USB direct interface.
Remove the USB Flash memory drive from
the USB direct interface.
WT Box End Soon
The waste toner box is near the
end of its life.
Buy a new waste toner box before you get a
Replace WT Box message.
B
103
Transferring your faxes or Fax
Journal report
Transferring faxes to your PC
B
If the LCD shows:
 Init Unable XX
You can transfer the faxes from your
machine’s memory to your PC.
a
Make sure that you have installed
MFL-Pro Suite on your PC, and then
turn on PC-Fax Receiving on the PC.
(For details about PC-Fax Receive, see
PC-FAX receiving in the Software
User's Guide.)
b
Make sure that you have set
PC Fax Receive on the machine.
(See PC-Fax Receive in Chapter 4 of
the Advanced User's Guide.)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
c
Do one of the following:
 Print Unable XX
 Scan Unable XX
We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 104 or Transferring faxes to your PC
on page 104.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring Fax Journal report
to another fax machine on page 104.)
Note
If there is an error message on the
machine’s LCD, after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
Transferring faxes to another fax
machine
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Set your
Station ID in the Quick Setup Guide.)
a
b
Press Menu, 9, 0, 1.
Do one of the following:
 If the LCD shows No Data, there
are no faxes left in the machine’s
memory. Press Stop/Exit.
 Enter the fax number to which faxes
will be forwarded.
c
104
Press Black Start or Color Start.
B
 To transfer all faxes to your PC,
press 1. You will be asked if you want
a backup print.
 To exit and leave the faxes in the
memory, press 2.
d
Press Stop/Exit.
B
Transferring Fax Journal report to
another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Set your
Station ID in the Quick Setup Guide.)
a
b
Press Menu, 9, 0, 2.
c
Press Black Start or Color Start.
Enter the fax number to which the Fax
Journal report will be forwarded.
B
Troubleshooting
Document Jams and
Paper Jams
Document is jammed in the
top of the ADF unit
a
Take out any paper from the ADF that is
not jammed.
b
c
Open the ADF cover.
d
e
Close the ADF cover.
Document is jammed under
the document cover
B
B
B
a
Take out any paper from the ADF that is
not jammed.
b
c
Lift the document cover.
d
e
Close the document cover.
Pull the jammed document out to the
right.
Pull the jammed document out to the
left.
Press Stop/Exit.
Press Stop/Exit.
B
105
Removing small documents
jammed in the ADF
a
b
c
d
106
B
Document is jammed at the
output tray
Lift the document cover.
a
Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
Take out any paper from the ADF that is
not jammed.
b
Pull the jammed document out to the
right.
c
Press Stop/Exit.
Close the document cover.
Press Stop/Exit.
B
Troubleshooting
Paper is jammed in the MP
tray
d
B
If the LCD shows Jam MP Tray, follow
these steps:
a
b
When loading paper in the MP tray,
make sure that the paper stays under
the maximum paper height guides (1) on
both sides of the tray.
Remove the paper from the MP tray.
Remove any jammed paper from in and
around the MP tray.
1
e
c
Press Black Start or Color Start to
resume printing.
Fan the paper stack, and then put it back
in the MP tray.
B
107
Paper is jammed in paper
tray 1 or tray 2
If the LCD shows Jam Tray 1 or
Jam Tray 2, follow these steps:
a
Pull the paper tray completely out of the
machine.
For Jam Tray 1:
For Jam Tray 2:
108
WARNING
B
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed and can pinch or
entrap your hand.
b
Use both hands to slowly pull out the
jammed paper.
Troubleshooting
IMPORTANT
If the paper cannot easily be removed in
this direction, stop and follow the
instructions for Paper is jammed inside the
machine on page 111.
Paper is jammed at the back
of the machine
If the LCD shows Jam Rear, a paper jam
occurred behind the back cover. Follow these
steps:
a
Leave the machine turned on for 10
minutes to cool down.
b
Open the back cover.
Note
Pulling out the jammed paper downwards
allows you to remove the paper easier.
c
B
Make sure the paper is below the
maximum paper mark (b b b) (1) of the
paper tray. While pressing the green
paper-guide release lever, slide the
paper guides to fit the paper size. Make
sure that the guides are firmly in the
slots. (See Loading paper in the
standard paper tray on page 10.)
1
d
Put the paper tray firmly back in the
machine.
B
109
WARNING
c
HOT SURFACE
Pull the green tabs (2) at the left and
right hand sides toward you and fold
down the fuser cover (1).
2
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
3
2
1
3
Note
If the envelope levers (3) inside the back
cover are pulled down to the envelope
position, lift these levers to the original
position before pulling the green tabs (2)
down.
d
110
Using both hands, gently pull the
jammed paper out of the fuser unit.
Troubleshooting
e
Close the fuser cover (1).
Paper is jammed inside the
machine
B
If the LCD shows Jam Inside, follow these
steps:
a
Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
b
Press the front cover release button and
then open the front cover.
2
1
2
Note
If you are printing on envelopes, pull down
the envelope levers (2) to the envelope
position again before closing the back
cover.
f
Fully close the back cover.
B
111
c
Hold the green handle of the drum unit.
Pull the drum unit out until it stops.
d
Turn the green lock lever (1) at the left of
the machine counterclockwise to the
release position. Holding the green
handles of the drum unit, lift the front of
the drum unit and remove it from the
machine.
1
112
Troubleshooting
IMPORTANT
e
Pull out the jammed paper slowly.
f
Make sure the green lock lever (1) is in
the release position as shown in the
illustration.
• We recommend that you place the drum
unit and the toner cartridges on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
1
• Hold the green handles of the drum unit
when you carry it. DO NOT hold the side
of the drum unit.
B
113
g
Match the guide ends (2) of the drum
unit to the c marks (1) on both sides of
the machine, then gently slide the drum
unit into the machine until it stops at the
green lock lever.
i
Push the drum unit in until it stops.
j
Close the front cover of the machine.
1
2
h
Turn the green lock lever (1) clockwise
to the lock position.
Note
If you turn off the machine while the LCD
shows Jam Inside, the machine will
print incomplete data from your computer.
Before you turn on the machine, delete the
print spool job on your computer.
1
k
114
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables and the telephone line cord.
Turn on the machine’s power switch.
Troubleshooting
Paper is jammed underneath
paper tray 1
If the LCD shows Jam Duplex, follow these
steps:
a
Leave the machine turned on for 10
minutes to cool down.
b
Pull the paper tray completely out of the
machine.
WARNING
B
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed and can pinch or
entrap your hand.
c
If paper is not caught inside the
machine, turn the paper tray over and
check underneath the paper tray.
B
Note
DO NOT put the paper tray back in at this
point.
115
d
If the paper is not caught in the paper
tray, open the back cover.
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
116
Troubleshooting
e
Push down and pull the green tabs at
the left and right hand sides toward you
and fold down the fuser cover (1).
g
Close the fuser cover (1).
1
1
f
Using both hands, gently pull out the
jammed paper.
h
i
Fully close the back cover.
Put the paper tray firmly back in the
machine.
B
117
If you are having difficulty with your machine
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
(MFC-9560CDW) In USA:
Please go to the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on
your model page to download the other manuals.
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Printing or printing received faxes
Difficulties
 Condensed print
 Horizontal streaks
Suggestions
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
 Top and bottom sentences are
cut off
 Missing lines
Poor print quality
See Improving the print quality on page 127.
Vertical black lines when receiving
The corona wires for printing may be dirty. Clean the corona wires on the drum
unit. (See Cleaning the corona wires on page 72.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer Service at 1-877-BROTHER
(1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada).
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size on page 18.)
Turn on Auto Reduction. (See Printing a reduced incoming fax in Chapter 4 of the
Advanced User's Guide.)
118
B
Troubleshooting
Telephone line or connections
Difficulties
Suggestions
Dialing does not work.
Check for a dial tone.
Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only)
Check all line cord connections.
Check that the machine is plugged in and switched on.
Send a manual fax by pressing Hook or by lifting the handset of an external
telephone and dialing the number. Wait to hear fax receiving tones before
pressing Black Start or Color Start.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup. (See
Receive Mode settings on page 35.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.
Receiving Faxes
Difficulties
Suggestions
Cannot receive a fax.
Make sure your machine has a dial tone by pressing the Hook key. If you hear
static or interference on your fax line, please contact your local telephone
company.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL
or VoIP services, please contact your service provider for connection instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Receive Mode settings on page 35.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, you should select Fax Only mode.
If your Brother machine shares a line with an external answering machine, you
should select the External TAD mode. In External TAD mode, your Brother
machine will automatically receive incoming faxes and voice callers will be able to
leave a message on your answering machine.
If your Brother machine shares the line with a Voice Mail subscriber service,
please see Voice Mail on page 37.
If your Brother machine is on a line with the Distinctive Ring subscriber service,
please see Distinctive Ring on page 38.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Tel mode. In
Fax/Tel mode, your Brother machine will automatically receive faxes and
produce a pseudo/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming
faxes, you should select the Manual mode. In Manual mode, you must answer
every incoming call and activate the machine to receive faxes.
119
B
Receiving Faxes (continued)
Difficulties
Suggestions
Cannot receive a fax.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the ring delay setting:
(continued)
 If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to
1 ring. (See Ring Delay on page 35.)
 If the answer mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
 If the answer mode is set to Manual, DO NOT adjust the ring delay setting.
Have someone send you a test fax:
 If you received the test fax successfully, your machine is operating properly.
Remember to reset your ring delay or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring delay, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
 If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 40.)
1
Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2
Remove the protective cap from your Brother machine’s EXT jack, and then
plug the telephone line cord from your answering machine into the EXT jack.
3
Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4
Record the outgoing message on your answering machine.
 Record five seconds of silence at the beginning of your outgoing
message.
 Limit your speaking to 20 seconds.
 End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l51 and Start to send a fax.”
5
Set your answering machine to answer calls.
6
Set your Brother machine’s Receive Mode to External TAD. (See Receive
Mode settings on page 35.)
Make sure your Brother machine's Easy Receive feature is turned On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone. (See Easy Receive on page 36.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference on page 126.)
Contact your administrator to check your Secure Function Lock Settings.
120
Troubleshooting
Sending faxes
Difficulties
Suggestions
Poor sending quality.
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass in Appendix A of the Advanced User's Guide.)
Transmission Verification Report
says RESULT:NG.
There is probably temporary noise or static on the line. Try sending the fax again.
If you are sending a PC-Fax message and get RESULT:NG on the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off fax storage (see Changing Remote Fax Options in
Chapter 4 of the Advanced User's Guide), print fax messages in memory (see
Printing a fax from the memory in Chapter 4 of the Advanced User's Guide) or
cancel a delayed fax or polling job (see Checking and canceling waiting jobs in
Chapter 3 of the Advanced User's Guide). If the problem continues, ask the
telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference on page 126.)
Sent faxes are blank.
Make sure you are loading the document properly. (See Loading documents
on page 26.)
Vertical black lines when sending.
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. (See Cleaning the scanner glass in Appendix A of the Advanced
User's Guide.)
Cannot send a fax.
Contact your administrator to check your Secure Function Lock Settings.
Handling incoming calls
Difficulties
Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy
Receive on page 36.)
Sending a Fax Call to the machine.
If you answered on an external or extension telephone, press your Fax Receive
Code (default setting is l51). When your machine answers, hang up.
Custom features on a single line.
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate line with no custom features is recommended.
Menu access difficulties
Difficulties
Suggestions
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If FAX
is not illuminated, press it to turn on Fax mode. The Setup Receive
settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available only
when the machine is in Fax mode.
121
B
Copy difficulties
Difficulties
Cannot make a copy.
Suggestions
 Make sure that COPY
is illuminated. (See How to copy on page 51.)
 Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. (See Cleaning the scanner glass in
Appendix A of the Advanced User's Guide and Cleaning the corona wires
on page 72.)
Copies are blank.
Make sure you are loading the document properly. (See Using the automatic
document feeder (ADF) on page 26 or Using the scanner glass on page 27.)
Printing difficulties
Difficulties
No printout.
Suggestions
 Check that the machine is plugged in and the power switch is turned on.
 Check that the toner cartridge and drum unit are installed properly. (See
Replacing the drum unit on page 77.)
 Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
 Check that the correct printer driver has been installed and chosen.
 Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 96.)
 Check that the machine is online:
(Windows® 7 and Windows Server® 2008 R2) Click the Start button and
Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure
that Use Printer Offline is unchecked.
(Windows Vista®) Click the Start button, Control Panel, Hardware and
Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows® XP and Windows Server® 2003/2008) Click the Start button and
choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
(Windows® 2000) Click the Start button and choose Settings and then
Printers. Right-click Brother MFC-XXXX Printer. Make sure that
Use Printer Offline is unchecked.
 Contact your administrator to check your Secure Function Lock settings.
The machine prints unexpectedly
or it prints garbage.
 Press Job Cancel to cancel print jobs.
 Check the settings in your application to make sure it is set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
 Check the settings in your application to make sure that it is set up to work with
your machine.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See Unprintable area when
printing from a computer on page 17.)
122
 Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
Troubleshooting
Printing difficulties (continued)
Difficulties
Suggestions
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
Check the paper size setting in the printer driver. You need to choose Letter, Legal
The machine is not printing or has
stopped printing.
Press Job Cancel.
The machine does not change to
Direct Print mode when a USB
flash memory drive is connected to
the USB direct interface.
When the machine is in Deep Sleep mode, the machine does not wake up when
a USB flash memory drive is connected to the USB direct interface. Press Direct
to wake up the machine and light up the Direct key, and then press Direct again
to view the Direct Print menu.
or Folio [16 to 28 lb (60 to 105 g/m2)].
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Scanning difficulties
Difficulties
Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work.
Try increasing the scanning resolution.
(Macintosh users)
Make sure you have downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Network scanning does not work.
See Network difficulties on page 124.
Cannot scan.
Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties
Suggestions
Cannot install software or print.
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Try to reduce the print resolution. (See Advanced tab in the Software User's
Guide.)
®
®
Adobe Illustrator .
B
Paper handling difficulties
Difficulties
Suggestions
The machine does not feed paper.
 If there is no paper, load a new stack of paper into the paper tray.
The LCD shows No Paper or a
Paper Jam message.
 If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
 Reduce the amount of paper in the paper tray, and then try again.
 Make sure that manual feed mode is not chosen in the printer driver.
 Clean the paper pick-up roller. See Cleaning the paper pick-up rollers in
Appendix A of the Advanced User's Guide.
 If the LCD shows the Paper Jam message and you still have a problem, see
Error and maintenance messages on page 96.
123
Paper handling difficulties (continued)
Difficulties
The machine does not feed paper
from the MP tray.
Suggestions
 Make sure that MP tray is chosen in the printer driver.
 Fan the paper well and put it back in the tray firmly.
How do I print on envelopes?
You can load envelopes in the MP tray. Your application must be set up to print
the envelope size you are using. This is usually done in the Page Setup or
Document Setup menu of your application. (See your application’s manual for
more information.)
What paper can I use?
You can use thin paper, plain paper, thick paper, bond paper, recycled paper,
glossy paper, envelopes and labels that are made for laser machines. (For details,
see Acceptable paper and other print media on page 21.)
There is a paper jam.
Clear the jammed paper. (See Error and maintenance messages on page 96.)
Print quality difficulties
Difficulties
Printed pages are curled.
Suggestions
 Low quality thin or thick paper or not printing on the recommended side of the
paper could cause this problem. Try turning over the stack of paper in the
paper tray.
 Make sure that you choose the Paper Type that suits the print media type you
are using. (See Acceptable paper and other print media on page 21.)
Printed pages are smeared.
Printouts are too light.
The Paper Type setting may be incorrect for the type of print media you are using,
or the print media may be too thick or have a rough surface. (See Acceptable
paper and other print media on page 21 and Basic tab in the Software User's
Guide.)
 If this problem occurs when making copies or printing received faxes, turn
Toner Save mode to Off in the machine menu settings. (See Toner Save in
Chapter 1 of the Advanced User's Guide)
 Set Toner Save mode to Off in the Advanced tab in the printer driver. (See
Advanced tab in the Software User's Guide.)
 In the Basic tab of the printer driver, click the Settings button and check the
Enhance Black Printing check box.
Network difficulties
Difficulties
Suggestions
Cannot print over a wired Network.
If you are having Network problems see the Network User's Guide for more
information.
Make sure your machine is powered on and is on-line and in the Ready mode.
Print the Network Configuration list to see your current Network settings. (See
Reports in Chapter 6 of the Advanced User's Guide.) Reconnect the LAN cable
to the hub to verify that the cable and network connections are good. If possible,
try connecting the machine to a different port on your hub using a different cable.
You can check the current wired network status from the Network control panel
menu.
124
Troubleshooting
Network difficulties (continued)
Difficulties
Suggestions
The network scanning feature
does not work.
(Windows®)
It is necessary to set the third-party Security/Firewall Software to allow Network
scanning. To add port 54925 for Network scanning, enter the information below:
 In Name: Enter any description, for example Brother NetScan.
 In Port number: Enter 54925.
 In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
For more details, you can read FAQs and troubleshooting suggestions at
http://solutions.brother.com/.
(Macintosh)
Re-select your machine in the Device Selector application located in
Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the
model list in ControlCenter2.
The network PC-Fax Receive
feature does not work.
(Windows® only)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
 In Name: Enter any description, for example Brother PC-FAX Rx.
 In Port number: Enter 54926.
 In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
For more details, you can read FAQs and troubleshooting suggestions at
http://solutions.brother.com/.
Your computer cannot find your
machine.
(Windows®) The firewall setting on your PC may be rejecting the necessary
network connection. (For details, see the instructions above.)
(Macintosh) Re-select your machine in the Device Selector application located
in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from
the Model pop-up menu of ControlCenter2.
Cannot connect to wireless
network. (MFC-9560CDW)
Investigate the problem using the WLAN Report. Press Menu, 6, 8. and then
press Black Start or Color Start. For more details, see Quick Setup Guide.
B
Other
Difficulties
Suggestions
The machine will not turn on.
Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms. Turn the machine
off and unplug the power cord. Wait for ten minutes, then plug in the power cord
and turn the machine on.
If the problem is not solved, turn off the machine. Plug the power cord into a
different known working outlet and turn on the machine.
125
Setting Dial Tone detection
Setting the Dial Tone to Detection will
shorten the Dial Tone detect pause.
a
(USA) Press Menu, 0, 4.
(Canada) Press Menu, 0, 5.
04.Dial Tone
a
Detection
b
No Detection
Select ab or OK
b
Press a or b to choose Detection or
No Detection.
Press OK.
c
Press Stop/Exit.
B
Telephone line interference
B
If you are having difficulty sending or
receiving a fax due to possible interference
on the telephone line, we recommend that
you adjust the Equalization for compatibility
to reduce the modem speed for fax
operations.
a
Press Menu, 2, 0, 1.
20.Miscellaneous
1.Compatibility
a
High
b
Normal
Select ab or OK
b
Press a or b to choose
Basic(for VoIP), Normal or High.
 Basic(for VoIP) reduces the
modem speed to 9600 bps and turns
the error correction mode (ECM) off.
For a standard telephone line: If you
regularly experience interference on
your standard telephone line try this
setting.
If you are using VoIP: VoIP service
providers offer fax support using
various standards. If you regularly
experience fax transmission errors
try this setting.
 Normal sets the modem speed at
14400 bps.
 High sets the modem speed at
33600 bps.
Press OK.
c
Press Stop/Exit.
Note
When you change the Compatibility to
Basic(for VoIP), the ECM feature is
only available for color fax sending.
126
Troubleshooting
Improving the print quality
B
If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good,
the problem is probably not the machine. Check the interface cable connections or try printing a
different document. If the printout or test page printed from the machine has a quality problem,
check the following steps first. And then, if you still have a print quality problem, check the chart
below and follow the recommendations.
Note
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
a
To get the best print quality, we suggest using the recommended paper. Check that you use
paper that meets our specifications. (See Acceptable paper and other print media
on page 21.)
b
Check that the drum unit and toner cartridges are installed properly.
Examples of poor print
quality
White lines, bands or ribbing
across the page
Recommendation
 Put in a new drum unit. (See Replacing the drum unit on page 77.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Colors are light or unclear on
the whole page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
 Make sure that you choose the proper media type in the printer driver
or in the machine's Paper Type menu setting. (See Acceptable paper
and other print media on page 21 and Basic tab in the Software
User's Guide.)
 Shake all four toner cartridges gently.
 Wipe the laser scanner windows with a dry lint-free soft cloth. (See
Cleaning the laser scanner windows in Appendix A of the Advanced
User's Guide.)
 Perform the calibration. (See Calibration in Appendix A of the
Advanced User's Guide.)
127
B
Examples of poor print
quality
White streaks or bands down
the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Colored streaks or bands down
the page
Recommendation
 Wipe the laser scanner windows with a dry lint-free soft cloth. (See
Cleaning the laser scanner windows in Appendix A of the Advanced
User's Guide.)
 Clean the drum unit. (See Cleaning the drum unit in Appendix A of the
Advanced User's Guide.)
 Identify the missing color and put in a new toner cartridge. (See
Replacing a Toner cartridge on page 66.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
 Clean all four corona wires (one for each color) inside the drum unit
by sliding the green tab. (See Cleaning the corona wires on page 72.)
 Make sure the corona wire green tabs are at their home positions (a).
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 Clean the scanner glass and scanner glass strip. (See Cleaning the
scanner glass in Appendix A of the Advanced User's Guide.)
 Replace the toner cartridge that matches the color of the streak or
band. (See Replacing a Toner cartridge on page 66.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
 Put in a new drum unit. (See Replacing the drum unit on page 77.)
Colored lines across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 If colored lines appear at 1.2 in. (30 mm) intervals, replace the toner
cartridge that matches the color of the line. (See Replacing a Toner
cartridge on page 66.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
 If colored lines appear at 3.7 in. (94 mm) intervals, put in a new drum
unit. (See Replacing the drum unit on page 77.)
White spots or hollow print
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 Make sure that the media type settings in the printer driver and in the
machine's Paper Type menu match the type of paper you are using.
(See Acceptable paper and other print media on page 21 and Basic
tab in the Software User's Guide.)
 Check the machine’s environment. Conditions such as high humidity
can cause white spots or hollow print. (See To use the product safely
in the Safety and Legal Booklet.)
128
Troubleshooting
Examples of poor print
quality
Completely blank or some
colors are missing
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
 Put in a new toner cartridge. (See Replacing a Toner cartridge
on page 66.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
 Put in a new drum unit. (See Replacing the drum unit on page 77.)
Colored spots at 3.7 in.
(94 mm)
3.7 in.
(94 mm)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 If the problem is not solved after printing, the drum may have foreign
material, such as glue from a label, stuck on the drum surface. Clean
the drum unit. (See Cleaning the drum unit in Appendix A of the
Advanced User's Guide.)
 Put in a new drum unit. (See Replacing the drum unit on page 77.)
3.7 in.
(94 mm)
Colored spots at 1.2 in.
(30 mm)
1.2 in.
(30 mm)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 Identify the color causing the problem and put in a new toner
cartridge. (See Replacing a Toner cartridge on page 66.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
1.2 in.
(30 mm)
Toner scatter or toner stain
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 Check the machine's environment. Conditions such as high humidity
and high temperatures may cause this print quality problem. (See
Choosing a location in the Safety and Legal Booklet.)
 Identify the color causing the problem and put in a new toner
cartridge. (See Replacing a Toner cartridge on page 66.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
 If the problem continues, put in a new drum unit. (See Replacing the
drum unit on page 77.)
129
B
Examples of poor print
quality
The color of your printouts is
not what you expected
Recommendation
 Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
 Perform the calibration. (See Calibration in Appendix A of the
Advanced User's Guide.)
 Adjust the color by using the custom setting in the printer driver and
by using the control panel of the machine. Colors the machine can
print and colors you see on a monitor are different. The machine may
not be able to reproduce the colors on your monitor.
 If colors appear in the printed gray areas, make sure there is a check
in the Improve Gray Color check box of the printer driver. (See Basic
tab for Windows® printer driver, Advanced tab for Macintosh printer
driver or Features for Macintosh BR-Script printer driver in the
Software User's Guide.)
 If shaded areas look dull, remove the check from the Improve Gray
Color check box.
 If a printed black graphic is too light, choose Enhance Black Printing
mode in the printer driver. (See Settings Dialog for Windows® printer
driver, Advanced options for Windows® BR-Script printer driver, Print
Settings for Macintosh printer driver or Printer Features for Macintosh
BR-Script printer driver in the Software User's Guide.)
 Identify the color causing the problem and put in a new toner
cartridge. (See Replacing a Toner cartridge on page 66.)
 Put in a new drum unit. (See Replacing the drum unit on page 77.)
All one color
 Put in a new drum unit. (See Replacing the drum unit on page 77.)
Color misregistration
 Make sure that the machine is on a solid level surface.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 Perform the auto color registration using the control panel (see Auto
Registration in Appendix A of the Advanced User's Guide) or perform
the manual color registration using the control panel (see Manual
Registration in Appendix A of the Advanced User's Guide).
 Put in a new drum unit. (See Replacing the drum unit on page 77.)
 Put in a new belt unit. (See Replacing the belt unit on page 83.)
130
Troubleshooting
Examples of poor print
quality
Uneven density appears
periodically across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
 Perform the calibration. (See Calibration in Appendix A of the
Advanced User's Guide.)
 Adjust the contrast or brightness when you are in copy mode. (See
Adjusting Contrast, Color and Brightness in Chapter 7 of the
Advanced User's Guide.)
 Identify the color that is uneven and put in a new toner cartridge for
that color. (See Replacing a Toner cartridge on page 66.)
To identify the color of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
 Put in a new drum unit. (See Replacing the drum unit on page 77.)
Thin lines do not print
 Make sure Toner Save mode is off in the control panel of the machine
or the printer driver.
 Change the print resolution.
 If you use a Windows® printer driver, choose Improve Pattern
Printing or Improve Thin Line in Settings of Basic tab. (See
Settings Dialog in the Software User's Guide.)
Wrinkle
 Change to the recommended type of paper. (See Recommended
paper and print media on page 21 .)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 Make sure that the back cover is closed properly.
 Make sure that the two gray levers inside the back cover are in the up
position.
 Make sure that the media type settings in the printer driver and in the
machine’s Paper Type menu matches the type of paper you are
using. (See Acceptable paper and other print media on page 21 and
Basic tab in the Software User's Guide.)
Offset image
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 Make sure that the media type settings in the printer driver and in the
machine's Paper Type menu matches the type of paper you are
using. (See Acceptable paper and other print media on page 21 and
Basic tab in the Software User's Guide.)
 Make sure that the two gray levers inside the back cover are in the up
position.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 Check the machine’s environment. Conditions such as low humidity
and low temperatures may cause this print quality problem. (See
Choosing a location in the Safety and Legal Booklet.)
 Put in a new drum unit. (See Replacing the drum unit on page 77.)
131
B
Examples of poor print
quality
Poor fixing
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
 Make sure that the media type settings in the printer driver and in the
machine's Paper Type menu matches the type of paper you are
using. (See Acceptable paper and other print media on page 21 and
Basic tab in the Software User's Guide.)
 Make sure that the two gray levers inside the back cover are in the up
position.
 Choose Improve Toner Fixing mode in the printer driver. (See Other
Print Options (For Windows® printer driver), Advanced options (For
Windows® BR-Script printer driver), Print Settings (For Macintosh
printer driver) or Printer Features (For Macintosh BR-Script printer
driver) in the Software User's Guide.)
If this selection does not provide enough improvement, change the
printer driver setting in Media Type to a thick setting.
Curled or wavy
 Choose Reduce Paper Curl mode in the printer driver when you do
not use our recommended paper. (See Other Print Options (For
Windows® printer driver), Advanced options (For Windows®
BR-Script printer driver), Print Settings (For Macintosh printer driver)
or Printer Features (For Macintosh BR-Script printer driver) in the
Software User's Guide.)
 If you do not use the machine often, the paper may have been in the
paper tray too long. Turn over the stack of paper in the paper tray.
Also, fan the paper stack and then rotate the paper 180° in the paper
tray.
 Store the paper where it will not be exposed to avoid high
temperatures and high humidity.
 Open the back cover (face up output tray) to let the printed paper out
on the back output tray.
132
Troubleshooting
Examples of poor print
quality
 Make sure that the two gray envelope levers are pulled down when
you are printing envelopes.
EFGHIJKLMN
ABCDEFG
Envelope creases
Recommendation
 If creases occur with the envelope levers in the envelope position,
print with the back cover opened and feed one envelope at a time
from the MP tray.
B
133
Machine Information
Checking the Serial Number
You can see the machine’s Serial Number on
the LCD.
a
Press Menu, 8, 1.
81.Serial No.
XXXXXX-XXXXXXXXX
b
Press Stop/Exit.
B
Reset functions
The following reset functions are available:
B
1 Network
You can reset the internal print server
back to its default factory settings such as
the password and IP address information.
2 Address & Fax
Address & Fax resets the following
settings:
 Address Book
(One Touch Dial/Speed Dial/Setup
Groups)
 Programmed fax jobs in the memory
(Polled TX, Delayed Fax)
 Station ID
(name and number)
 Coverpage Msg
(comments)
 Remote Fax Option
(Remote Access Code, Fax Storage,
Fax Forwarding, Paging and PC-Fax)
 Report settings
(Transmission Verification Report/Tel
Index List/Fax Journal)
 Setting Lock password
3 All Settings
You can reset all the machine settings
back to the settings that were set at the
factory.
Brother strongly recommends you
perform this operation when you dispose
of the machine.
Note
Unplug the interface cable before you
choose Network or All Settings.
134
B
Troubleshooting
How to reset the machine
a
B
(USA) Press Menu, 0, 6.
(Canada) Press Menu, 0, 7.
06.Reset
1.Network
2.Address & Fax
3.All Settings
Select ab or OK
b
Press a or b to choose the reset function
you want to use.
Press OK.
c
Do one of the following;
 To reset the settings, press 1 and go
to step d.
 To exit without making changes,
press 2 and go to step e.
d
You will be asked to reset the machine.
Do one of the following;
 To reset the machine press 1. The
machine will begin the reset.
 To exit without resetting the
machine, press 2. Go to step e.
e
Press Stop/Exit.
Note
You can also reset the Network settings
by pressing Menu, 7, 0.
B
135
C
Menu and features
On-screen
programming
C
Your machine has been designed to be easy
to use. The LCD provides on-screen
programming using the menu keys.
We have created step by step on-screen
instructions to help you program your
machine. Simply follow the steps as they
guide you through the menu selections and
programming options.
How to access the menu
mode
a
b
Press Menu.
Choose an option.
 Press 1 for General Setup menu.
 Press 2 for Fax menu.
 Press 3 for Copy menu.
 Press 4 for Printer menu.
 Press 5 for USB Direct I/F menu.
 Press 6 for Print Reports menu.
 Press 7 for Network menu.
 Press 8 for Machine Info. menu.
 Press 9 for Service menu. 1
 Press 0 for Initial Setup menu.
1
This will appear only when the LCD shows an
error message.
You can also scroll through each menu
level by pressing a or b for the direction
you want.
c
136
Press OK when the option you want
appears on the LCD.
The LCD will then show the next menu
level.
C
d
Press a or b to scroll to your next menu
selection.
e
Press OK.
When you have finished setting an
option, the LCD will show Accepted.
f
Press Stop/Exit to exit Menu mode.
C
Menu and features
Menu table
C
The factory settings are shown in Bold with an asterisk.
Choose & OK
Choose & OK
to accept
to exit
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
Page
1.General Setup
1.Mode Timer
—
—
0 Sec
Sets the time to
return to Fax mode
and the time the
machine will change
from individual user
to public user when
using Secure
Function Lock.
See 1.
30 Secs
1 Min
2 Mins*
5 Mins
Off
2.Paper
1.Paper Type
1.MP Tray
Thin
Plain*
Sets the type of
paper in the paper
tray.
18
Sets the type of
paper in the paper
tray.
18
Sets the type of
paper in the paper
tray.
18
Thick
Thicker
Recycled Paper
Glossy Paper
2.Tray#1
Thin
Plain*
Thick
Thicker
Recycled Paper
1
See Advanced User's Guide.
2
See Software User's Guide
3.Tray#2
Thin
(This menu
only appears if
you have the
optional
tray#2.)
Plain*
C
Thick
Thicker
Recycled Paper
The factory settings are shown in Bold with an asterisk.
137
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
1.General Setup
2.Paper
2.Paper Size
1.MP Tray
A4
18
(Continued)
(Continued)
Sets the size of the
paper in the paper
tray.
Sets the size of the
paper in the paper
tray.
18
Sets the size of the
paper in the paper
tray.
18
Letter*
Page
Legal
Executive
A5
A5 L
A6
B5
B6
Folio
Any
2.Tray#1
A4
Letter*
Legal
Executive
A5
A5 L
A6
B5
B6
Folio
3.Tray#2
A4
(This menu
only appears if
you have the
optional
tray#2.)
Letter*
Legal
Executive
A5
B5
B6
Folio
1
See Advanced User's Guide.
2
See Software User's Guide
The factory settings are shown in Bold with an asterisk.
138
Menu and features
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
Page
1.General Setup
3.Volume
1.Ring
—
Off
Adjusts the ring
volume.
See 1.
(Continued)
Low
Med*
High
2.Beeper
—
Off
Low
Adjusts the volume
level of the beeper.
Med*
High
3.Speaker
—
Off
Low
Adjusts the speaker
volume.
Med*
High
4.Ecology
1.Toner Save
—
On
Off*
2.Sleep Time
—
1.Copy
—
Range varies
depending on
models.
Increases the page
yield of the toner
cartridge.
Conserves power.
003Min*
5.Tray Use
Tray#1 Only
Tray#2 Only
Chooses the tray that
will be used for Copy
mode.
19
Chooses the tray that
will be used for Fax
mode.
20
MP Only
MP>T1>T2*
T1>T2>MP
(Tray#2 or T2
appears only if
you installed the
optional paper
tray.)
2.Fax
—
Tray#1 Only
Tray#2 Only
MP Only
MP>T1>T2
C
T1>T2>MP*
(Tray#2 or T2
appears only if
you installed the
optional paper
tray.)
1
See Advanced User's Guide.
2
See Software User's Guide
The factory settings are shown in Bold with an asterisk.
139
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
1.General Setup
5.Tray Use
3.Print
—
Tray#1 Only
20
(Continued)
(Continued)
Chooses the tray that
will be used for Print
mode.
Adjusts the contrast
of the LCD.
See 1.
Tray#2 Only
Page
MP Only
MP>T1>T2*
T1>T2>MP
(Tray#2 or T2
appears only if
you installed the
optional paper
tray.)
6.LCD Contrast
—
—
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
7.Security
8.Document Scan
1.Function Lock —
—
Can restrict selected
machine operation
for up to 25 individual
users and all other
non-authorized
Public users.
2.Setting Lock
—
—
Stops unauthorized
users from changing
the machine’s
current settings.
1.Glass ScanSize
—
A4
Adjusts the scan
area of the scanner
glass to the size of
the document.
29
You can set your own
default settings of the
data compression
rate.
See 2.
Chooses the duplex
scanning format.
See 1.
Letter*
2.File Size
1.Color
Small
Middle*
Large
2.Gray
Small
Middle*
Large
3.Duplex Scan
(MFC-9560CDW
only)
1
See Advanced User's Guide.
2
See Software User's Guide
—
Long edge*
Short edge
The factory settings are shown in Bold with an asterisk.
140
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
2.Fax
1.Setup Receive
1.Ring Delay
00
Sets the number of
rings before the
machine answers in
Fax Only or Fax/Tel
mode.
35
Sets the
pseudo/double-ring
time in Fax/Tel mode.
35
Receives fax
messages without
pressing Black Start
or Color Start.
36
Allows you to answer
all calls at an
extension or external
telephone and use
codes to turn the
machine on or off.
You can personalize
these codes.
43
Reduces the size of
incoming faxes.
See 1.
(In Fax mode only)
01
02
03
Page
04*
2.F/T Ring Time
20 Secs*
30 Secs
40 Secs
70 Secs
3.Easy Receive
On*
Off
4.Remote Codes
On* (l51, #51)
Off
5.Auto Reduction
On*
Off
6.Print Density
-nnnno+
Makes printouts
darker or lighter.
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
7.Polling RX
—
Sets up your machine
to poll another fax
machine.
8.Fax Rx Stamp
On
Prints the received
time and date on the
top of the received
faxes.
Off*
9.Duplex
On
Off*
1
Prints receive faxes
on both sides of the
paper.
C
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
141
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
2.Setup Send
1.Contrast
Auto*
See 1.
(Continued)
(In Fax mode only)
Changes the
lightness or darkness
of faxes you send.
Light
Dark
2.Fax Resolution
Standard*
Fine
Sets the default
resolution for
outgoing faxes.
S.Fine
Photo
3.Delayed Fax
—
Sets the time of day in
24 hour format that
the delayed faxes will
be sent.
4.Batch TX
On
Combines delayed
faxes going to the
same fax number at
the same time of day
into one transmission.
Off*
5.Real Time TX
Next Fax:On
Next Fax:Off
Sends a fax without
using the memory.
On
Off*
6.Polled TX
On
Off*
7.Coverpg Setup
Next Fax:On
Next Fax:Off
Sets up your machine
with a document to be
retrieved by another
fax machine.
Automatically sends a
cover page you have
programmed.
On
Off*
Print Sample
8.Coverpage Msg
—
Sets up your own
comments for the fax
cover page.
9.Overseas Mode
On
If you are having
difficulty sending
faxes overseas, set
this to On.
Off*
1
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
142
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
2.Fax
3.Address Book
1.One Touch Dial
—
Stores up to 16 One
Touch Dial numbers,
so you can dial by
pressing one key
(and Black Start or
Color Start).
47
2.Speed Dial
—
Stores up to 300
Speed Dial numbers,
so you can dial by
pressing only a few
keys (and
Black Start or
Color Start).
48
3.Setup Groups
—
Sets up to 20 Group
numbers for
Broadcasting.
See 1.
1.Transmission
On
Sets initial setup for
Transmission
Verification Report.
30
Sets the interval for
automatic printing of
the Fax Journal.
See 1.
(Continued)
4.Report Setting
On+Image
Page
Off*
Off+Image
2.Journal Period
Every 50 Faxes*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
Off
5.Remote Fax Opt
1.Fwd/Page/Store
Off*
Fax Forward
Paging
Fax Storage
PC Fax Receive
(Backup Print)
2.Remote Access
1
Sets the machine to
forward fax
messages, to call
your pager, to store
incoming faxes in the
memory (so you can
retrieve them while
you are away from
your machine), or to
send faxes to your
PC.
C
If you choose
Fax Forward or
PC-Fax Receive, you
can turn on the safety
feature Backup Print.
---l
Sets your own code
for Remote Retrieval.
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
143
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
5.Remote Fax Opt
3.Print Fax
—
See 1.
(Continued)
(Continued)
Prints incoming faxes
stored in the memory.
1.Dial Pad
Off*
You can set the
machine to restrict
dialing when using
the dial pad.
6.Dial Restrict.
Enter # twice
On
2.One Touch Dial
Off*
Enter # twice
On
3.Speed Dial
Off*
Enter # twice
On
7.Remaining Jobs
—
—
0.Miscellaneous
1.Compatibility
High*
You can set the
machine to restrict
the dialing of
One Touch numbers.
You can set the
machine to restrict
the dialing of Speed
Dial numbers.
You can check which
jobs are in the
memory and lets you
cancel scheduled
jobs.
Adjusts the
equalization for
Normal
transmission
Basic(for VoIP) difficulties.
126
VoIP service
providers offer fax
support using various
standards. If you
regularly experience
fax transmission
errors, choose
Basic(for VoIP).
2.Distinctive
Off*
Set
1
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
144
Uses the telephone
company’s Distinctive
Ring subscriber
service to register the
ring pattern with the
machine.
38
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
3.Copy
1.Quality
—
Auto*
You can choose the
Copy resolution for
your type of
document.
See 1.
Text
Photo
Graph
2.Brightness
—
-nnnno+
Adjust the brightness
for copies.
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
3.Contrast
—
-nnnno+
Adjusts the contrast
for copies.
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
4.Color Adjust
1.Red
-nnnno+
Adjusts the red color
for copies.
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
2.Green
-nnnno+
Adjusts the green
color for copies.
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
3.Blue
-nnnno+
Adjusts the blue color
for copies.
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
1
C
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
145
Level 1
Level 2
Level 3
Options
Descriptions
Page
4.Printer
1.Emulation
—
Auto*
Chooses the
emulation mode.
See 2.
HP LaserJet
BR-Script 3
2.Print Options
1.Internal Font
1.HP LaserJet
2.BR-Script 3
3.Duplex
2.Configuration
—
Prints a list of the
machine’s printer
settings.
3.Test Print
—
Prints a test page.
—
Off*
Enables or disables
duplex printing. You
can also choose long
edge or short edge
duplex printing.
On(Long Edge)
On(Short Edge)
4.Output Color
—
Auto*
Color
B&W
5.Reset Printer
—
1.Reset
2.Exit
6.Calibration
—
Calibrate
Reset
7.Auto Regist.
—
1.Start
2.Exit
1
See Advanced User's Guide.
2
See Software User's Guide.
The factory settings are shown in Bold with an asterisk.
146
Prints a list of the
machine’s internal
fonts.
Chooses color or
black & white printed
documents. If you
choose Auto, the
machine selects a
suitable option for the
document (color or
B&W).
Restores the printer
settings to the original
factory default
settings.
Adjusts the color
density or returns the
color calibration to the
factory settings.
Adjust the print
position of each color
automatically.
See 1.
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
4.Printer
8.Manual Regist.
1.Print Chart
—
Print the chart to
manually check the
registration of the
colors.
See 1.
2.Set Regist.
1 Magenta Left
Sets the correction
value on the chart you
printed from
Print Chart.
(Continued)
2 Cyan Left
3 Yellow Left
4 Magenta Center
5 Cyan Center
6 Yellow Center
7 Magenta Right
8 Cyan Right
9 Yellow Right
9.Frequency
—
Normal*
Low
Off
1
See Advanced User's Guide.
2
See Software User's Guide.
Sets the interval time
you want to carry out
the auto registration
and the calibration.
The factory settings are shown in Bold with an asterisk.
C
147
Level 1
Level 2
Level 3
Options
Descriptions
5.USB Direct I/F
1.Direct Print
1.Paper Size
A4
Sets the paper size
when printing directly
from the USB flash
memory drive.
52
Sets the media type
when printing directly
from the USB flash
memory drive.
52
Sets the page style
when printing multiple
pages directly from
the USB Flash
memory drive.
53
Sets the page
orientation when
printing directly from
the USB Flash
memory drive.
53
Enables or disables
the page collation
when printing directly
from the USB Flash
memory drive.
53
Letter*
Legal
Page
Executive
A5
A5 L
A6
B5
B6
Folio
2.Media Type
Thin
Plain*
Thick
Thicker
Recycled Paper
Glossy Paper
3.Multiple Page
1in1*
2in1
4in1
9in1
16in1
25in1
1 in 2x2 pages
1 in 3x3 pages
1 in 4x4 pages
1 in 5x5 pages
4.Orientation
Portrait*
Landscape
5.Collate
On*
Off
1
See Software User's Guide.
The factory settings are shown in Bold with an asterisk.
148
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
5.USB Direct I/F
1.Direct Print
6.Print Quality
Normal*
53
(Continued)
(Continued)
Sets the print quality
option when printing
directly from the USB
Flash memory drive.
Sets the PDF option
whether to print
comments (Markup)
or stamps in the PDF
file along with the text.
53
Sets the index print
option, simple format
or details.
53
Sets the resolution to
send the scanned
data to USB Flash
memory drive.
See 1.
Fine
7.PDF Option
Document*
Document&Markup
Document&Stamps
8.Index Print
Simple*
Details
2.Scan to USB
1.Resolution
Color 100 dpi*
Color 200 dpi
Color 300 dpi
Page
Color 600 dpi
Gray 100 dpi
Gray 200 dpi
Gray 300 dpi
B&W 200 dpi
B&W 200x100 dpi
2.File Name
1
—
Enter the file name of
the scanned data.
See Software User's Guide.
The factory settings are shown in Bold with an asterisk.
C
149
Level 1
Level 2
Level 3
Options
Descriptions
Page
6.Print Reports
1.Transmission
1.View on LCD
—
See 1.
2.Print Report
—
You can view the
Transmission
Verification Report for
your last 200
outgoing faxes and
print the last report.
2.Help List
—
—
Prints the Help List so
you can see at-aglance how to quickly
program your
machine.
3.Tel Index List
1.Numeric
—
2.Alphabetic
—
Lists names and
numbers stored in the
One Touch and
Speed Dial memory,
in numerical or
alphabetical order.
4.Fax Journal
—
—
Lists information
about your last 200
incoming and
outgoing faxes. (TX
means Transmit. RX
means Receive.)
5.User Settings
—
—
Lists your settings.
6.Network Config
—
—
Lists your Network
settings.
7.Drum Dot Print
—
—
Prints the drum dot
check sheet.
8.WLAN Report
—
—
Prints the result of
wireless LAN
connectivity
diagnosis.
(MFC-9560CDW)
1
See Advanced User's Guide.
2
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
150
See 2.
Menu and features
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
7.Network
1.TCP/IP
1.Boot Method
—
Auto*
Chooses the BOOT
method that best
suits your needs.
(MFC-9460CDN)
Static
RARP
BOOTP
DHCP
2.IP Address
—
[000-255]. [000-255].
[000-255]. [000-255]
Enter the IP address.
3.Subnet Mask
—
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Subnet
mask.
4.Gateway
—
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Gateway
address.
5.Node Name
—
BRNXXXXXXXXXXXX
Enter the Node
name.
6.WINS Config
—
Auto*
Chooses the WINS
configuration mode.
Static
7.WINS Server
—
Primary
[000-255]. [000-255].
[000-255]. [000-255]
Specifies the IP
address of the
primary or secondary
WINS server.
Secondary
[000-255]. [000-255].
[000-255]. [000-255]
8.DNS Server
—
Primary
[000-255]. [000-255].
[000-255]. [000-255]
Specifies the IP
address of the
primary or secondary
DNS server.
Secondary
[000-255]. [000-255].
[000-255]. [000-255]
9.APIPA
—
On*
Off
0.IPv6
—
On
Off*
Automatically
allocates the IP
address from the
link-local address
range.
Enable or Disable the
IPv6 protocol. If you
want to use the IPv6
protocol, visit
http://solutions.brother.com/
for more information.
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
151
C
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
7.Network
2.Ethernet
—
—
Auto*
Chooses the
Ethernet link mode.
(MFC-9460CDN)
100B-FD
(Continued)
100B-HD
10B-FD
10B-HD
3.Status
—
—
Active 100B-FD
Active 100B-HD
Shows the Ethernet
link status.
Active 10B-FD
Active 10B-HD
Inactive
4.MAC Address
—
—
—
Shows the MAC
address of the
machine.
5.Scan To FTP
—
—
Color 100 dpi*
Chooses the file
format to send the
scanned data via
FTP.
Color 200 dpi
Color 300 dpi
Color 600 dpi
Gray 100 dpi
Gray 200 dpi
Gray 300 dpi
B&W 200 dpi
B&W 200x100 dpi
6.ScanTo Network
—
—
Color 100 dpi*
Color 200 dpi
Color 300 dpi
Color 600 dpi
You can scan a black
and white or color
document directly to
a CIFS server on
your local network or
on the internet.
Gray 100 dpi
Gray 200 dpi
Gray 300 dpi
B&W 200 dpi
B&W 200x100 dpi
0.Network Reset
1.Reset
—
1.Yes
2.No
2.Exit
—
—
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
152
Restore all network
settings to factory
default.
Menu and features
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
7.Network
1.Wired LAN
1.TCP/IP
1.Boot Method
Auto*
Chooses the BOOT
method that best
suits your needs.
(MFC-9560CDW)
Static
RARP
BOOTP
DHCP
2.IP Address [000-255]. [000-255].
[000-255]. [000-255]
Enter the IP address.
3.Subnet Mask
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Subnet
mask.
4.Gateway
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Gateway
address.
5.Node Name
BRNXXXXXXXXXXXX
Enter the Node
name.
6.WINS Config
Auto*
Chooses the WINS
configuration mode.
Static
7.WINS Server
Primary
[000-255]. [000-255].
[000-255]. [000-255]
Specifies the IP
address of the
primary or secondary
WINS server.
Secondary
[000-255]. [000-255].
[000-255]. [000-255]
8.DNS Server Primary
[000-255]. [000-255].
[000-255]. [000-255]
Specifies the IP
address of the
primary or secondary
DNS server.
Secondary
[000-255]. [000-255].
[000-255]. [000-255]
9.APIPA
On*
Off
0.IPv6
On
Off*
Automatically
allocates the IP
address from the
link-local address
range.
Enable or Disable the
IPv6 protocol. If you
want to use the IPv6
protocol, visit
http://solutions.brother.com/
for more information.
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
153
C
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
7.Network
1.Wired LAN
(Continued)
2.Ethernet
—
Auto*
Chooses the
Ethernet link mode.
(MFC-9560CDW)
100B-FD
(Continued)
100B-HD
10B-FD
10B-HD
3.Wired Status
—
Active 100B-FD
Active 100B-HD
You can see the
current wired status.
Active 10B-FD
Active 10B-HD
Inactive
Wired OFF
4.MAC Address
—
—
Shows the MAC
address of the
machine.
5.Set to Default
—
1.Reset
Restore the wired
network setting to
factory default.
2.Exit
6.Wired Enable
—
1.TCP/IP
1.Boot Method
On*
Off
2.WLAN
Auto*
Static
Enable or Disable the
Wired LAN manually.
Chooses the BOOT
method that best
suits your needs.
RARP
BOOTP
DHCP
2.IP Address [000-255]. [000-255].
[000-255]. [000-255]
3.Subnet Mask
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Subnet
mask.
4.Gateway
[000-255]. [000-255].
[000-255]. [000-255]
Enter the Gateway
address.
5.Node Name
BRWXXXXXXXXXXXX
Enter the Node
name.
6.WINS Config
Auto*
Chooses the WINS
configuration mode.
Static
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
154
Enter the IP address.
Menu and features
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
7.Network
2.WLAN
1.TCP/IP
7.WINS Server
Primary
(MFC-9560CDW)
(Continued)
(Continued)
Specifies the IP
address of the
primary or secondary
WINS server.
[000-255]. [000-255].
[000-255]. [000-255]
(Continued)
Secondary
[000-255]. [000-255].
[000-255]. [000-255]
8.DNS Server Primary
[000-255]. [000-255].
[000-255]. [000-255]
Specifies the IP
address of the
primary or secondary
DNS server.
Secondary
[000-255]. [000-255].
[000-255]. [000-255]
9.APIPA
On*
Off
0.IPv6
On
Off*
Automatically
allocates the IP
address from the
link-local address
range.
Enable or Disable the
IPv6 protocol. If you
want to use the IPv6
protocol, visit
http://solutions.brother.com/
for more information.
2.Setup Wizard
—
—
You can configure
your internal print
server.
3.WPS/AOSS
—
—
You can easily
configure your
wireless network
settings using the
one-button push
method.
4.WPS w/PIN Code
—
—
You can easily
configure your
wireless network
settings using WPS
with a PIN code.
See Network User's Guide.
C
The factory settings are shown in Bold with an asterisk.
155
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
7.Network
2.WLAN
5.WLAN Status
1.Status
Active(11b)
(MFC-9560CDW)
(Continued)
You can see the
current wireless
network status.
Active(11g)
(Continued)
Wired LAN Active
WLAN OFF
AOSS Active
Connection Fail
2.Signal
Strong
Medium
Weak
You can see the
current wireless
network signal
strength.
None
3.SSID
—
4.Comm. Mode Ad-hoc
Infrastructure
—
—
Shows the MAC
address of the
machine.
7.Set to Default
—
1.Reset
Restore the wireless
network settings to
factory default.
8.WLAN Enable
—
On
Off*
—
—
Color 100 dpi*
Color 200 dpi
Color 300 dpi
Color 600 dpi
Gray 100 dpi
Gray 200 dpi
Gray 300 dpi
B&W 200 dpi
B&W 200x100 dpi
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
156
You can see the
current
Communication
Mode.
6.MAC Address
2.Exit
3.Scan To FTP
You can see the
current SSID.
Enable or disable the
wireless LAN
manually.
Chooses the file
format to send the
scanned data via
FTP.
Menu and features
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
7.Network
4.ScanTo Network
—
—
Color 100 dpi*
You can scan a black
and white or color
document directly to
a CIFS server on
your local network or
on the internet.
(MFC-9560CDW)
Color 200 dpi
(Continued)
Color 300 dpi
Color 600 dpi
Gray 100 dpi
Gray 200 dpi
Gray 300 dpi
B&W 200 dpi
B&W 200x100 dpi
0.Network Reset
1.Reset
—
1.Yes
2.No
2.Exit
—
Restores all network
settings to factory
default.
—
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
C
157
Level 1
Level 2
Level 3
Options
Descriptions
8.Machine Info.
1.Serial No.
—
—
You can check the
serial number of your
machine.
134
2.Page Counter
—
Total
You can check the
number of total
pages the machine
has printed during its
life.
See 1.
Fax/List
Copy
Print
3.Parts Life
1
1.Drum
—
2.Belt Unit
—
3.Fuser
—
4.Laser
—
5.PF Kit MP
—
6.PF Kit 1
—
7.PF Kit 2
—
See Advanced User's Guide.
The factory settings are shown in Bold with an asterisk.
158
You can check the
percentage of a
machine part’s life
that remains
available.
(PF Kit 2 appears
only if you installed
the optional paper
tray.)
Page
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
0.Initial Setup
1.Receive Mode
—
Fax Only*
Chooses the receive
mode that best suits
your needs.
32
Fax/Tel
Page
External TAD
Manual
2.Date&Time
1.Date&Time
—
Puts the date and
time on the LCD and
in headings of faxes
you send.
See 2.
2.Auto Daylight
On
Changes for Daylight
Savings Time
automatically.
See 1.
Off*
3.Station ID
3.Time Zone
UTCXXX:XX
Sets the time zone
for your country.
See 3.
—
Fax:
Sets your name and
fax number to appear
on each page you
fax.
See 2.
Tel:
Name:
4.Tone/Pulse
—
(in Canada)
4.Dial Tone
Tone*
Pulse
—
(in USA)
Detection
No Detection*
Chooses the dialing
mode.
You can shorten the
dial tone detect
pause.
126
5.Dial Tone
(in Canada)
5.Dial Prefix
—
—
Sets a prefix number
that will always be
added before the fax
number every time
you dial.
See 1.
1.Network
1.Reset
Restores all network
settings to factory
default.
134
(in USA)
6.Dial Prefix
(in Canada)
6.Reset
(in USA)
7.Reset
2.Exit
2.Address & Fax
(in Canada)
1.Reset
2.Exit
3.All Settings
1.Reset
2.Exit
1
See Advanced User's Guide.
2
See Quick Setup Guide.
3
See Network User's Guide.
Restores all stored
phone numbers and
fax settings.
Restores all the
machine settings to
factory default.
C
The factory settings are shown in Bold with an asterisk.
159
Level 1
Level 2
Level 3
Options
Descriptions
Page
0.Initial Setup
0.Local Language
—
(in USA)
Allows you to change
the LCD language for
your country.
See 2.
(Continued)
English*
Español
(in Canada)
English*
Français
1
See Advanced User's Guide.
2
See Quick Setup Guide.
3
See Network User's Guide.
The factory settings are shown in Bold with an asterisk.
160
Menu and features
Entering text
C
When setting certain menu selections, such as the Station ID, you will need to type text
characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have
printed letters because they are used for special characters.
Press the appropriate dial pad key the number of times shown in this reference table to access
the character you want.
Press
Key
one
time
two
times
three
times
four
times
five
times
six
times
seven
times
eight
times
nine
times
1
@
.
/
1
@
.
/
1
@
2
a
b
c
A
B
C
2
a
b
3
d
e
f
D
E
F
3
d
e
4
g
h
i
G
H
I
4
g
h
5
j
k
l
J
K
L
5
j
k
6
m
n
o
M
N
O
6
m
n
7
p
q
r
s
P
Q
R
S
7
8
t
u
v
T
U
V
8
t
u
9
w
x
y
z
W
X
Y
Z
9
For menu selections that do not allow lower case character selection, please use this reference
table.
Press Key
one time
two times
three times
four times
five times
2
A
B
C
2
A
3
D
E
F
3
D
4
G
H
I
4
G
5
J
K
L
5
J
6
M
N
O
6
M
7
P
Q
R
S
7
8
T
U
V
8
T
9
W
X
Y
Z
9
Inserting spaces
To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between characters.
Making corrections
If you entered a letter incorrectly and want to change it, press d or c to move the cursor to the
incorrect character, and then press Clear.
Repeating letters
To enter a character on the same key as the previous character, press c to move the cursor right
before pressing the key again.
161
C
Special characters and symbols
Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press
OK to choose it. The symbols and characters below will appear depending on your menu
selection.
Press l
for
(space) ! " # $ % & ’ ( ) l + , - . / m
Press #
for
:;<=>?@[]^_\~‘|{}
Press 0
for
ÁÀÃÂÇÉÈÊËÍÎÏÓÕÔÖŒÚÙÛ0
162
D
Specifications
D
General
D
Note
This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/ for details.
Printer Type
Laser
Print Method
Electrophotography by semiconductor laser beam scanning
Memory Capacity
(MFC-9560CDW) 256 MB
(MFC-9460CDN) 128 MB
LCD (liquid crystal
display)
22 characters  5 lines
Power Source
110 - 120 V AC 50/60 Hz
Power Consumption 1
Peak:
1200 W
Copying (Average):
Approx. 575 W 2
Sleep (WLAN: On)
(Average):
Approx. 9 W
Deep Sleep (Average):
Approx. 1.5 W
Ready (Average):
Approx. 70 W
1
USB connected to PC
2
When making a copy from one sheet
Dimensions
in.
( mm)
in.
( mm)
Weight
With Consumables:
D
in.
( mm)
58.4 lb (26.5 kg)
163
Noise level
Sound power
Operating
(Color Printing):
LWAd = 6.82 B (A)
Operating
(Monochrome Printing):
LWAd = 6.74 B (A)
Standby:
LWAd = 4.8 B (A)
Sound pressure
Temperature
Humidity
ADF (automatic document
feeder)
164
Operating (Printing):
LPAm = 57 dB (A)
Standby:
LPAm = 33 dB (A)
Operating:
50 °F to 90.5 °F (10 to 32.5 °C)
Storage:
32 °F to 104 °F (0 to 40 °C)
Operating:
20 to 80% (without condensation)
Storage:
10 to 90% (without condensation)
Up to 35 pages (Staggered) 20 lb (80 g/m2)
Specifications
Document Size
Document Size
(Single-sided)
D
ADF Width:
5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Length:
5.8 to 14 in. (147.3 to 356.0 mm)
Scanner Glass Max. 8.5 in. (215.9 mm)
Width:
Scanner Glass Max. 11.7 in. (297 mm)
Length:
Document Size
(2-sided (Duplex))
(MFC-9560CDW)
ADF Width:
5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Length:
5.8 to 14 in. (147.3 to 356.0 mm)
D
165
Print media
Paper Input
D
Paper Tray
 Paper Type:
Plain Paper, Thin Paper or Recycled Paper
 Paper Size:
Letter, A4, B5 (ISO/JIS), A5,
A5 (Long Edge), B6 (ISO), A6, Executive,
Legal and Folio
 Paper Weight:
16 to 28 lb (60 to 105 g/m2)
 Maximum Paper Tray
Capacity:
Up to 250 sheets of 20 lb (80 g/m2)
Plain Paper
Multi-purpose tray (MP tray)
 Paper Type:
Envelope, Env. Thin, Env. Thick, Labels 1,
Glossy Paper, Thin Paper, Thick Paper,
Thicker Paper, Recycled Paper,
Bond Paper or Plain Paper
 Paper Size:
Width: 2.75 to 8.5 in. (69.8 to 216 mm)
Length: 4.57 to 16 in.
(116.0 to 406.4 mm)
 Paper Weight:
16 to 43 lb (60 to 163 g/m2) 2
 Maximum Paper Tray
Capacity:
Up to 50 sheets of 20 lb (80 g/m2)
Plain Paper
Paper Tray 2 (option)
 Paper Type:
Plain Paper, Thin Paper or Recycled Paper
 Paper Size:
Letter, A4, B5 (ISO/JIS), A5, B6 (ISO),
Executive, Legal and Folio
 Paper Weight:
16 to 28 lb (60 to 105 g/m2)
 Maximum Paper Tray
Capacity:
Up to 500 sheets of 20 lb (80 g/m2)
Plain Paper
Paper Output Face-Down Output Tray
Face-Up Output Tray
166
Up to 150 sheets (face down print delivery
to the output paper tray)
One sheet (face up print delivery to the
Face up output tray)
Specifications
Duplex
Printing
 Manual Duplex:
Yes
 Automatic Duplex:
Yes
 Paper Size
(Automatic Duplex):
Letter, Legal and Folio
 Paper Weight
(Automatic Duplex):
16 to 28 lb (60 to 105 g/m2)
 Paper Type
(Automatic Duplex):
Plain Paper, Thin Paper, Recycled Paper
or Glossy Paper
1
For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine
to avoid the possibility of smudging.
2
16 to 28 lb (60 to 105 g/m2) for duplex print.
D
167
Fax
D
Compatibility
ITU-T Super Group 3
Modem Speed
Automatic Fallback:
2-sided (Duplex) Print
Receiving
Yes
Automatic 2-sided (Duplex)
Sending (MFC-9560CDW)
Yes (from ADF)
Scanning Width
Max. 8.2 in. (208 mm)
Printing Width
Max. 8.2 in. (208 mm)
Gray Scale
8 bit/256 levels
Resolution
Horizontal:
33,600 bps
203 dot/in. (8 dot/mm)
Vertical
 Standard:
98 line/in. (3.85 line/mm) (Mono)
196 line/in. (7.7 line/mm) (Color)
 Fine:
196 line/in. (7.7 line/mm) (Mono)
196 line/in. (7.7 line/mm) (Color)
 Photo:
196 line/in. (7.7 line/mm) (Mono)
 Superfine:
392 line/in. (15.4 line/mm) (Mono)
One Touch Dial
16 (8 × 2)
Speed Dial
300 stations
Groups
Up to 20
Broadcasting
366 stations
Automatic Redial
Yes,1 time after 5 minutes
Memory Transmission
Up to 500 1 pages 2
Out of Paper Reception
Up to 500 1 pages 2
1
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications
and printed materials are subject to change without prior notice.
2
Black & White only
168
Specifications
Copy
D
Color/Mono
Yes/Yes
Copy Width
Max. 8.3 in. (210 mm)
Automatic 2-sided (Duplex)
Copy (MFC-9560CDW)
Yes (from ADF)
Multiple Copies
Stacks or Sorts up to 99 pages
Reduce/Enlarge
25% to 400% (in increments of 1%)
Resolution
Up to 1200 × 600 dpi
First Copy Out Time
(Monochrome)
Less than 19 seconds (from Ready mode and standard tray)
First Copy Out Time
(Color)
Less than 21 seconds (from Ready mode and standard tray)
D
169
Scanner
D
Color/Mono
Yes/Yes
TWAIN Compliant
Yes (Windows® 2000 Professional/Windows® XP/
Windows® XP Professional x64 Edition/Windows Vista ®/
Windows® 7)
Mac OS X 10.4.11 – 10.6.x 1
WIA Compliant
Yes (Windows® XP/Windows Vista®/Windows® 7)
Color Depth
48 bit internal / 24 bit external color
Resolution
Up to 19200 × 19200 dpi (interpolated) 2
Up to 1200 × 2400 dpi (optical) (from Scanner Glass)
Up to 1200 × 600 dpi (optical) (from ADF)
Scanning Width
Max. 8.3 in. (210 mm)
Automatic 2-sided
(Duplex) Scanning
(MFC-9560CDW)
Yes (from ADF)
Gray Scale
256 levels
1
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
2
Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows® XP, Windows Vista® and Windows® 7
(resolution up to 19200 × 19200 dpi can be chosen by using the scanner utility)
170
Specifications
Printer
D
Automatic 2-sided
(Duplex) Print
Yes
Emulations
PCL6, BR-Script3 (PostScript® 3™)
Resolution
600 dpi × 600 dpi, 2400 dpi (2400 × 600) quality
Print Speed
Up to 14 sides/minute (Up to 7 sheets/minute)
(Monochrome Duplex) (Letter size) 1
1
Print Speed
(Color Duplex)
Up to 14 sides/minute (Up to 7 sheets/minute)
(Letter size) 1
Print Speed
(Monochrome)
Up to 25 pages/minute (Letter size) 1
Print Speed
(Color)
Up to 25 pages/minute (Letter size) 1
First Print Out Time
(Monochrome)
Less than 16 seconds (from Ready mode and standard tray)
First Print Out Time
(Color)
Less than 16 seconds (from Ready mode and standard tray)
The print speed may vary depending on the type of document you print.
D
171
Interfaces
D
USB
Use a USB cable (Type A/B) that is no more than 6 feet (2 meters)
long. 1 2
Ethernet 3
Use an Ethernet UTP cable category 5 or greater.
Wireless LAN
(MFC-9560CDW)
IEEE 802.11 b/g (Infrastructure / Ad-hoc Mode)
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a
USB 1.1 interface.
2
Third-party USB ports are not supported.
3
See Network (LAN) on page 177 and the Network User's Guide for detailed network specifications.
172
Specifications
Direct Print feature
1
D
Compatibility
PDF version 1.7 1, JPEG, Exif + JPEG, PRN (created by Brother
printer driver), TIFF (scanned by all Brother MFC or DCP models),
PostScript® 3™ (created by Brother BR-Script 3 printer driver), XPS
version 1.0.
Interface
USB direct interface
PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
D
173
Computer requirements
D
Minimum System Requirements and Supported PC Software Functions
Computer Platform &
Operating System
Version
Processor
Minimum Speed
Windows®
Operating
Windows®
2000
Intel® Pentium® II
or equivalent
System 1
Professional 5
Minimum
RAM
64 MB
Recommended
RAM
256 MB
Hard Disk Space
to install
For
Drivers
For
Applications
Supported Supported
PC
PC
Software Interface 3
Functions
150 MB
500 MB
Printing,
1.2 GB
128 MB
Windows®
XP
Home 2 6
Windows®
XP
Professional 2 6
Windows®
XP
Professional
x64
Edition 2 6
64-bit (Intel®64 or
AMD64)
supported CPU
256 MB
512 MB
Windows
Intel® Pentium® 4
or equivalent
512 MB
1 GB
500 MB
1 GB
(32-bit)
2 GB
(64-bit)
1 GB
(32-bit)
2 GB
(64-bit)
650 MB
Vista® 6
64-bit (Intel®64 or
AMD64)
supported CPU
Windows®
76
174
Intel® Pentium® 4
or equivalent
64-bit (Intel®64 or
AMD64)
supported CPU
USB,
PC-Fax 4, 10/100
Scanning Base Tx
(Ethernet),
Wireless
802.11 b/g 7
Specifications
Minimum System Requirements and Supported PC Software Functions
Computer Platform &
Operating System
Version
Windows®
Operating
Windows
System 1
2003
(print only
via
network)
Server®
Windows
Server®
2003 x64
Edition
(print only
via
network)
Windows
Server®
Processor
Minimum Speed
Intel® Pentium® III
or equivalent
Intel® Pentium® 4
or equivalent
64-bit (Intel®64 or
AMD64)
supported CPU
Windows
64-bit (Intel®64 or
AMD64)
supported CPU
2008 R2
(print only
via
network)
Macintosh Mac OS X
Operating 10.4.11
10.5.x
System
Mac OS X
10.6.x
Recommended
RAM
256 MB
512 MB
512 MB
2 GB
512 MB
1 GB
1 GB
2 GB
Hard Disk Space
to install
For
Drivers
For
Applications
Supported Supported
PC
PC
Software Interface 3
Functions
50 MB
N/A
Printing
80 MB
400 MB
Printing, USB,
PC-Fax 10/100
Send 4, Base Tx
Scanning (Ethernet),
Wireless
10/100
Base Tx
(Ethernet),
Wireless
802.11 b/g 7
64-bit (Intel®64 or
AMD64)
supported CPU
2008
(print only
via
network)
Server®
Minimum
RAM
PowerPC®
G4/G5
Intel® Core™
Processor
Intel® Core™
Processor
802.11 b/g 7
1
Internet Explorer® 6.0 or greater.
2
For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.
3
Third-party USB ports are not supported.
4
PC-Fax supports black and white only.
5
PaperPort™ 11SE supports Microsoft® SP4 or higher for Windows® 2000.
6
PaperPort™ 12SE supports Microsoft® SP3 or higher for Windows® XP and SP2 or higher for Windows Vista® and
D
Windows® 7.
7
For MFC-9560CDW.
For the latest driver updates, visit http://solutions.brother.com/.
All trademarks, brand and product names are property of their respective companies.
175
Consumable items
Toner Cartridge Life
D
Starter Toner Cartridge:
Black
Approx. 2,500 pages
(Letter) 1
Cyan, Magenta, Yellow
Approx. 1,500 pages
(Letter) 1
Standard Toner Cartridge:
TN-310BK (Black):
Approx. 2,500 pages
(Letter) 1
TN-310C (Cyan):
Approx. 1,500 pages
(Letter) 1
TN-310M (Magenta):
Approx. 1,500 pages
(Letter) 1
TN-310Y (Yellow):
Approx. 1,500 pages
(Letter) 1
High Capacity Toner Cartridge:
TN-315BK (Black):
Approx. 6,000 pages
(Letter) 1
TN-315C (Cyan):
Approx. 3,500 pages
(Letter) 1
TN-315M (Magenta):
Approx. 3,500 pages
(Letter) 1
TN-315Y (Yellow):
Approx. 3,500 pages
(Letter) 1
Drum Unit
DR-310CL
Approx. 25,000 pages
(Letter) 2
Belt Unit
BU-300CL
Approx. 50,000 pages
(Letter)
Waste Toner Box
WT-300CL
Approx. 50,000 pages
(Letter)
1
Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
2
Drum yield is approximate, and may vary by type of use.
176
Specifications
Network (LAN)
D
Note
For details about the full Network specifications, see Network User's Guide.
LAN
You can connect your machine to a network for Network Printing,
Network Scanning, PC-Fax Send, PC-Fax Receive (Windows ® only)
and Remote Setup 1. Also included is Brother BRAdmin Light 2
Network Management software.
Wired Network
Security
APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS,
SMTP, POP), SNMP v3, 802.1x (EAP-MD5, EAP-FAST, PEAP,
EAP-TLS, EAP-TTLS), Kerberos
Wireless Network
Security
(MFC-9560CDW)
WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES), APOP,
POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP,
POP), SNMP v3, 802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS,
EAP-TTLS), Kerberos
Wireless Network
AOSS™
Setup Support Utility WPS
(MFC-9560CDW)
Yes
Yes
1
See Computer requirements on page 174.
2
BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.
D
177
E
Index
A
D
Accessories and supplies .......................... ii
ADF (automatic document feeder)
using .....................................................26
Answering machine (TAD)
connecting .............................................41
Apple Macintosh
See Software User’s Guide.
Automatic
fax receive .............................................34
easy receive .......................................36
fax redial ...............................................46
Data Ident-A-Call ..................................... 38
Dialing
a pause ................................................. 47
automatic fax redial .............................. 46
manual .................................................. 45
one touch .............................................. 45
speed dial ............................................. 45
using the Search key ............................ 46
Direct print ............................................... 52
Direct key ............................................. 53
specification ........................................ 173
Distinctive ring ......................................... 38
choosing ring pattern ............................ 39
setting ring pattern ................................ 39
turning off ............................................. 40
Document
how to load ..................................... 26, 27
Drum unit
cleaning ................................................ 72
replacing ............................................... 76
B
Belt unit
replacing ...............................................83
Brother
accessories and supplies ........................ ii
Brother numbers ......................................i
Customer Service ....................................i
FAQs (frequently asked questions) ..........i
product support ........................................i
service centers ......................................... i
warranties .................................... iv, v, vii
C
Cleaning
corona wires ..........................................72
Connecting
external TAD (answering machine) .......40
external telephone ................................42
Consumable items ...................... 62, 63, 64
Control panel overview ..............................6
ControlCenter2 (for Macintosh)
See Software User’s Guide.
ControlCenter4 (for Windows®)
See Software User’s Guide.
Copy
keys .........................................................8
Cordless telephone (non-Brother) ............43
Custom Ringing .......................................38
178
E
Envelopes ............................. 14, 21, 22, 24
Equalization ........................................... 126
Error messages on LCD .......................... 96
Comm. Error ......................................... 96
Init Unable XX ...................................... 98
No Paper .............................................. 99
Out of Memory .................................... 100
Print Unable XX .................................. 100
Scan Unable XX ................................. 102
Extension telephone, using ..................... 43
External telephone, connecting ............... 42
F
L
Fax codes
changing ...............................................44
fax receive code ....................................43
telephone answer code .........................43
Fax, stand-alone
receiving ...............................................32
easy receive .......................................36
from extension telephone ..................43
ring delay, setting ...............................35
telephone line interference ..............126
sending .................................................28
telephone line interference ..............126
Fax/Tel mode
answering at extension telephones ......43
easy receive ..........................................36
F/T ring time (double-ring) ....................35
fax receive code ....................................43
ring delay ..............................................35
telephone answer code .........................43
Folio .................................................. 18, 22
Labels ................................... 12, 21, 22, 25
LCD (liquid crystal display) ................ 6, 136
G
Gray scale ..................................... 168, 170
H
HELP
LCD messages ...................................136
Menu Table .........................................137
Hook key ............................................. 6, 43
I
Ident-A-Call ..............................................38
Ident-A-Ring .............................................38
J
Jacks
EXT
external telephone .............................42
TAD (answering machine) .................40
M
Machine information
how to reset the machine ................... 135
reset functions .................................... 134
serial number ..................................... 134
status LED .............................................. 9
Macintosh
See Software User’s Guide.
Maintenance, routine
replacing
belt unit .............................................. 83
drum unit ........................................... 76
toner cartridge ................................... 66
waste toner box ................................. 89
Manual
dialing ................................................... 45
receive ............................................ 32, 34
Menu Table ........................................... 137
Mode, entering
copy ...................................................... 51
fax ........................................................ 28
scan ........................................................ 7
Multi-line connections (PBX) ................... 42
N
Network
faxing
See Software User’s Guide.
printing
See Network User’s Guide.
scanning
See Software User’s Guide.
O
One touch
changing ............................................... 48
setting up .............................................. 47
using ..................................................... 45
Out of Memory message ....................... 100
179
E
P
R
Paper .............................................. 21, 166
how to load ............................................10
in multi-purpose tray ..........................12
in paper tray .......................................10
recommended ................................ 21, 22
size ................................................. 18, 21
tray capacity ..........................................22
type ................................................ 18, 21
PaperPort™ 12SE with OCR
See Software User’s Guide and Help in the
PaperPort™ 12SE application to access
How-to-Guides.
PC-Fax
See Software User’s Guide.
Personalized Ring ....................................38
Presto! PageManager
See Software User's Guide. See also Help
in the Presto! PageManager application.
Print
difficulties ................................... 118, 122
drivers .................................................171
quality ......................................... 124, 127
resolution ............................................171
specifications ......................................171
Printing
See Software User’s Guide.
Programming your machine ...................136
Redial/Pause key .............................. 46, 47
Remote setup
See Software User’s Guide.
Replacing
belt unit ................................................. 83
drum unit .............................................. 76
toner cartridge ...................................... 66
waste toner box .................................... 89
Reports
Transmission Verification ..................... 30
Resolution
copy .................................................... 169
fax (standard, fine, superfine,
photo) ................................................. 168
print .................................................... 171
scan .................................................... 170
Resolution key ........................................... 6
Ring delay, setting ................................... 35
RingMaster .............................................. 38
Q
Quality
printing ....................................... 124, 127
Quick dial .................................................47
group dial
changing ............................................48
one touch dial
changing ............................................48
custom scan profile ............................47
setting up ...........................................47
using ..................................................45
search ...................................................46
speed dial
changing ............................................48
custom scan profile ............................48
setting up ...........................................48
using ..................................................45
180
S
Scanner glass
using ..................................................... 27
Scanning
See Software User’s Guide.
Secure key ................................................ 8
Serial number
how to find
See inside front cover
Service centers ............................................i
SimpleBiz Fax & Alternate Number
Ringing .................................................... 38
Smart Ring .............................................. 38
Speed dial ................................................. 7
changing ............................................... 48
setting up .............................................. 48
using ..................................................... 45
Status LED ................................................ 9
T
W
TAD (telephone answering device),
external ............................................. 32, 34
connecting ..................................... 40, 41
recording OGM .....................................42
Teen Ring ................................................38
Telephone line
connections ...........................................41
difficulties ............................................119
interference .........................................126
multi-line (PBX) .....................................42
Text, entering .........................................161
Toner cartridge
replacing ...............................................66
Troubleshooting .....................................118
document jam ............................ 105, 106
error messages on LCD ........................96
if you are having difficulty
copy quality ......................................122
incoming calls ..................................121
network ............................................124
paper handling .................................123
print quality ............................. 124, 127
printing .................................... 118, 122
receiving faxes .................................119
scanning ..........................................123
sending faxes ...................................121
software ...........................................123
telephone line ..................................126
maintenance messages on LCD ...........96
paper jam .......... 107, 108, 109, 111, 115
Warranties
Canada .................................................. vii
Notice-Disclaimer ................................... iv
USA .........................................................v
Waste toner box
replacing ............................................... 89
Windows®
See Software User’s Guide.
Wireless Network
See Quick Setup Guide and Network
User’s Guide.
World Wide Web .........................................i
V
Voice Mail ................................................37
VoIP .......................................................126
181
E
EQUIPMENT ATTACHMENT LIMITATIONS
(Canada only)
NOTICE
This product meets the applicable Industry Canada technical specifications.
NOTICE
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to
be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the devices
does not exceed five.
Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
The machine is approved for use in the country of purchase only, local Brother companies or their
dealers will only support machines purchased in their own countries.