Electricity Facts Label TruSmart Energy Smart Choice – TruPrice Zero - 12 Month Indexed All Service Areas within ERCOT March 11, 2013 Average Price per kWh (excluding June - August) Based on a fixed Energy Charge of 4.0¢ per kWh for usage less than 950 kWh; and 5.0¢ per kWh thereafter Average Monthly Usage Oncor CenterPoint AEP Central AEP North TNMP Electricity Price 500 kWh 10.7¢ 11.9¢ 12.1¢ 11.7¢ 11.5¢ 1,000 kWh 7.5¢ 8.4¢ 8.6¢ 8.1¢ 8.0¢ 2,000 kWh 7.7¢ 8.4¢ 8.6¢ 8.0¢ 7.9¢ Estimated Average Price per kWh (June - August) – Assumes an Average Summer Using 2012 Locational Marginal Price (LMP) as Index for Critical Hours Average Monthly Usage 500 kWh 1,000 kWh 2,000 kWh Oncor 10.6¢ 7.4¢ 7.5¢ CenterPoint 11.8¢ 8.3¢ 8.3¢ AEP Central 11.9¢ 8.4¢ 8.4¢ AEP North 11.6¢ 7.9¢ 7.8¢ TNMP 11.4¢ 7.8¢ 7.8¢ Estimated Average Price per kWh (12 Months) – Assumes an Average Summer Using 2012 Locational Marginal Price (LMP) as Index for Critical Hours Average Monthly Usage 500 kWh 1,000 kWh 2,000 kWh Oncor 10.7¢ 7.5¢ 7.6¢ CenterPoint 11.9¢ 8.4¢ 8.4¢ AEP Central 12.1¢ 8.5¢ 8.5¢ AEP North 11.7¢ 8.0¢ 8.0¢ TNMP 11.5¢ 7.9¢ 7.9¢ Base Monthly Charge: Usage Less Than 950 kWh Usage Greater Than 951 kWh $12.95 $0.00 During all months, except for June, July and August, your average price per kWh each month reflects a Fixed Energy charge (4.0¢ per kWh for usage less than 950 kWh; and 5.0¢ per kWh thereafter) multiplied by your kWh usage, a Base Monthly Charge, if applicable, and all existing recurring charges (including Transmission and Distribution Utility (“TDU”) delivery charges that are passed through to you as billed from TDU). Your average price for electricity will vary according to your actual usage. During the months of June, July and August, your average price per kWh each month reflects (i) a fixed Energy charge (4.0¢ per kWh for usage less than 950 kWh; and 5.0¢ per kWh thereafter) multiplied by your kWh usage during Non-Critical Hours, plus (ii) an Indexed Energy Charge, which is the LMP multiplied by 120%, multiplied by kWh usage during Critical Hours, plus (iii) a Base Monthly Charge, if applicable, plus (iv) all existing recurring charges (including Transmission and Distribution Utility (“TDU”) delivery charges that are passed through to you as billed from TDU). Your average price for electricity will vary according to your actual usage and the applicable LMP.. Other Key Terms and Questions Definitions: Critical Hours – Monday through Friday from 1:00pm CST to 8:00pm CST during the months of June, July, and August. LMP – Locational Marginal Pricing is the 15-minute Real Time Price for the appropriate load zone and time interval as reported by ERCOT. Billing Month – The calendar month in which a customer’s meter is read by the Transmission and Distribution Utility (“TDU”). Requires AutoPay through credit card or bank draft. Each month you will be responsible for taxes and the Miscellaneous Gross Receipt Tax reimbursement (“GRT”), as applicable, as well as any non-recurring fees that you incur from the TDU. See your Terms of Service document for a full listing of fees, deposit policy and other terms. TruSmart Energy (www.TruSmartEnergy.com) 3100 Richmond Avenue, Suite 405 | Houston | Texas 77098 855-TRU-SMART | SmartSupport@TruSmartEnergy.com EFL-RESI-SCTPZERO-12MTH-20130311v2 PUCT #10130 Type of Product Indexed Rate Conract Term 12 Months Do I have a termination fee or any fees associated with terminating service? Can my price change during the contract period? If my price can change, how will it change, and by how much? Disclosure Chart What other fees may I be charged? Is this a pre-pay or pay in advance product? Does the REP purchase excess distributed renewable generation? Yes; $250 Yes Your price will change according to the formula described above and to reflect actual changes in TDU charges; changes to the Electric Reliability Council of Texas or Texas Regional Entity administrative fees charged to loads; or changes resulting from federal, state or local laws that impose new or modified fees or costs that are beyond our control. You will incur an AutoPay Fee of $11.95 for each billing cycle in which you are not enrolled in AutoPay through a credit card or bank draft. Additionally, you will be charged for any non-recurring fees that you incur with the local TDU. TruSmart Energy will also assess fees for services provided to you; see your Terms of Service document for a full listing of our fees. No No Renewable Content 8.8%. The statewide average for renewable content is 8.8% TruSmart Energy (www.TruSmartEnergy.com) 3100 Richmond Avenue, Suite 405 | Houston | Texas 77098 855-TRU-SMART | SmartSupport@TruSmartEnergy.com EFL-RESI-SCTPZERO-12MTH-20130311v2 PUCT #10130 Electricity Facts Label Supplement TruSmart Energy Smart Choice – TruPrice Zero - 12 Month Indexed All Service Areas within ERCOT March 11, 2013 About TruPrice Zero • • • TruPrice Zero offers low and highly competitive fixed pricing for 95% of the hours in your 12 month contract term. During the Critical Hours (Monday – Friday from 1:00pm CST through 8:00pm CST), customers on TruPrice Zero are subject to the actual market prices of energy, which is referred to as the locational marginal price (LMP). Visit http://www.ercot.com/content/cdr/html/real_time_spp to view the current LMP. TruPrice Zero is the ideal product for customers who can significantly reduce their electricity consumption during the Critical Hours. Customers can reduce their consumption by: increasing A/C thermostat temperature set point, refraining from using appliances that use electricity – e.g., the dishwasher, washer & dryer. The EFL on the preceding page depicts pricing for TruPrice Zero using the 2012 LMP for the Critical Hours, which is considered to be a typical or average summer in terms of energy market prices. Below you will find pricing for TruPrice Zero using the 2011 LMP for the Critical Hours, which contained an unusually hot summer resulting in higher than normal LMP. Average Price per kWh (excluding June - August) Based on a fixed Energy Charge of 4.0¢ per kWh for usage less than 950 kWh; and 5.0¢ per kWh thereafter Average Monthly Usage Oncor CenterPoint AEP Central AEP North TNMP 500 kWh 10.7¢ 11.9¢ 12.1¢ 11.7¢ 11.5¢ 1,000 kWh 7.5¢ 8.4¢ 8.6¢ 8.1¢ 8.0¢ 2,000 kWh 7.7¢ 8.4¢ 8.6¢ 8.0¢ 7.9¢ Estimated Average Price per kWh (June - August) – Hottest Summer in Past 10 Years Using 2011 Locational Marginal Price (LMP) as Index for Critical Hours during June – August Average Monthly Usage Oncor CenterPoint AEP Central AEP North TNMP 500 kWh 14.6¢ 15.8¢ 15.9¢ 15.6¢ 15.4¢ 1,000 kWh 11.4¢ 12.3¢ 12.4¢ 11.9¢ 11.8¢ 2,000 kWh 11.5¢ 12.3¢ 12.4¢ 11.9¢ 11.8¢ Estimated 12 Month Average Price per kWh Including the Hottest Summer in Past 10 Years Using 2011 Locational Marginal Price (LMP) as Index for Critical Hours during June – August Average Monthly Usage Oncor CenterPoint AEP Central AEP North TNMP 500 kWh 11.7¢ 12.9¢ 13.1¢ 12.7¢ 12.5¢ 1,000 kWh 8.5¢ 9.4¢ 9.6¢ 9.0¢ 8.9¢ 2,000 kWh 8.7¢ 9.4¢ 9.5¢ 9.0¢ 8.9¢ TruSmart Energy (www.TruSmartEnergy.com) 3100 Richmond Avenue, Suite 405 | Houston | Texas 77098 855-TRU-SMART | SmartSupport@TruSmartEnergy.com EFL-RESI-TPZERO-12MTH-20130311v2 PUCT #10130