© Copyright 2012 EMC Corporation. All rights reserved.
1
MANAGING AND
SECURING YOUR
CLOUD
INFRASTRUCTURE
Deliver IT As A Service With
Confidence
© Copyright 2012 EMC Corporation. All rights reserved.
2
A Revolution Has Begun
Self-Service Is Expected
© Copyright 2012 EMC Corporation. All rights reserved.
3
EMC IT’s Journey To The Cloud
IT Production
Efficiency
% Virtualized
$12m
Power And
Space Savings
Development, test, and
Data Center
IT-owned applications
Equipment
$74m
Savings
170%
Storage Admin
Productivity Up
34%
15%
Increase In
Energy
Efficiency
Business Production
Quality Of Service
$11m
Pounds Of CO2
Reduced
2004-08
© Copyright 2012 EMC Corporation. All rights reserved.
Agility
Opex Savings
100%
WE ARE HERE
86%
$6m
Data Center
Equipment
Savings
80%
$$
Opex Savings
55%
Of OS Images
Virtualized
T
Time To
Provision
30%
60m
IT-As-A-Service
40%
Of Mission
Critical Apps
60%
Virtualized
Virtualize Mission
Pounds Of CO
Critical applications
30m
Reduced
2
2009-10
Customer Sat.
Run IT as a
Cost
business
Transparency
2011+
4
The Challenge
Deliver New IT
Services Faster
Optimize Resources
© Copyright 2012 EMC Corporation. All rights reserved.
Virtual
Physical
Provide Service
Assurance
MANAGEMENT
GAP
Applications
Storage
Network
Compute
MANAGEMENT GAP
5
EMC Cloud Infrastructure Management
Speed To Service: Deploy Services FASTER With ACCURACY
PROVISION AS A Single
Infrastructure
• Create Infrastructure Service
Templates Covering Storage,
Network, Compute And VMware
Applications
Storage
Network
Compute
Speed
Assurance
Optimization
Physical And Virtual
© Copyright 2012 EMC Corporation. All rights reserved.
Empower Users & Increase
Efficiency
• Self-Service Provisioning Portals For
IT Consumers And IT Administrators
Ensure Compatibility
• Leverages Capabilities PurposeBuilt For Vblock Systems By EMC &
Vmware, VCE Parent Companies
6
Speed-To-Service in Action
Example: Delivering IT-As-A-Service
App Store
Portal
1
Customer Accesses
App Through Link
Vapp Adm
in
Portal
Application
Requested
Customer
Application
Ready
2
Service Offering
Selected
IT Request Viewed
Infrastructure Ready?
No
Yes
Request
Approved
Request Sent
vApp
6
Provisioning
Request Sent
Infrastructure
11
13
Deploy
Application
Deployment
Complete
5
4
3
14
IT Admin
Portal
IT Admin
Portal
12
Deploy VM(s)
© Copyright 2012 EMC Corporation. All rights reserved.
Infrastructure
Ready
10
9
7
Host Created
Coordination With Corporate Process
Tools Can Also Be Orchestrated:
§  CMDB
§  Change Management
§  Incident Management
§  Configuration Management
8
Change Request
Created And
Approved
Infrastructure
Service Provisioned
7
Understanding & Map Physical To Virtual Infrastructure
From VM To ESX To Physical Switch
Full, Accurate Visibility
Becomes Crucial As The
Number Of VMs Grow!
Virtual Switches
Physical Switches
© Copyright 2012 EMC Corporation. All rights reserved.
8
Configuration Management
COMPUTE
NETWORK
•  Manage Configuration
Changes And Updates
Across The
Infrastructure
•  Complements And
STORAGE Enhances Root-Cause
Analysis
•  Automated Remediation
And Device Updates
© Copyright 2012 EMC Corporation. All rights reserved.
9
Data
Center
Analytics
© Copyright 2012 EMC Corporation. All rights reserved.
10
Identify And Act
FIND And FIX Problems Before Your Users Are Impacted
Traditional MTTR
MTTI
MTTF
REPAIRED
EMC MTTR
MTTI
MTTF
Point Of Business Impact
© Copyright 2012 EMC Corporation. All rights reserved.
11
Assure Availabilty And Performance Of Services
PERFORMANCE AND CONFIGURATION MANAGEMENT
•  Proactive Incident Avoidance
•  Track, View Changes, And Validate Compliance To Vblock
System Standards
AUTOMATED ROOT CAUSE AND IMPACT ANALYSIS
•  See Single Root Cause, The Infrastructure Services Affected
By An Issue, And The Underlying Infrastructure Up To The
Vapp
REAL-TIME SLA COMPLIANCE
•  Customize Customer-Facing Reports, Measure And Report In
Real-Time On Contractual SLAs
© Copyright 2012 EMC Corporation. All rights reserved.
12
Service Assurance
Automated Root-Cause And Impact Analysis
Vblock
Ÿ  Correlation Across All
Components For A Single Root
Cause
Compute
Power Supply
Down
Network
Chassis
Down
Blade Down
Power Path
High Latency
Server Port
Overcommitted
DCE Port
Backpressured
Storage
Cluster
Overcommitted
ESX Overutilized
VM Performance
Impacted
Virtual
© Copyright 2012 EMC Corporation. All rights reserved.
VM
High Disk Latency
Root Cause
Symptom
Ÿ  Quickly Understand The
Impact On The:
–  Virtual Application
–  Infrastructure Service
–  Vblock System
Impact
Cause
Impacts
13
Resource Optimization
Throughout The Infrastructure Service Lifecycle
Decommission Platform
Components And Their
Dependencies, Returning All
Resources To Available Pools
Deactivate A Service Or
Release All Blade Resources
From A Service To Reassign
Elsewhere
© Copyright 2012 EMC Corporation. All rights reserved.
Define And Create
The Infrastructure
Service
Configure Vblock
Platform Components
And Make Available To
Be Consumed
Utilize Non-disruptive
Elastic Provisioning
14
Integrated Storage Management
Integrated Storage
Management
VMware
VMware
VMware
vCenter Operations
Predictive Performance Management
Prosphere
Analysis For Assurance & Optimization
IT Orchestrator
Ÿ  Automates Provisioning
–  Self Service Portal
–  Re-Provisions Capacity
–  Always Configured Right
The First Time
Provisioning Portal & Service Catalog
VMAX
VNX
© Copyright 2012 EMC Corporation. All rights reserved.
3rd Party
15
Align Storage Services With Business Needs
•  Monitor Impact Of
FAST Policies
–  “Have I Selected The
Right Policy?”
•  Understand Impact At
The Application Level
•  Chargeback Reports
Per FAST Policy
© Copyright 2012 EMC Corporation. All rights reserved.
16
Optimize Storage Costs
Ÿ  Track Where And How
Capacity Is Consumed
–  Service Level
–  Location
–  Array
Ÿ  Find & Reclaim
Capacity To Increase
Utilization
Ÿ  Trending Analysis
Improves Planning And
Lower Costs
© Copyright 2012 EMC Corporation. All rights reserved.
17
Increase
Visibility
Make
Better
Decisions
© Copyright 2012 EMC Corporation. All rights reserved.
18
Custom Dashboards - Who Benefits?
Management
–  Summarize Value & Expense Of IT Services
–  Identify Waste & Inefficiencies At An Aggregate Level
–  Reduce Manual Reporting Cost
Consumers
–  Better Understand Value & Expense Of Their Services
–  Identify Areas They Can Make Improvements
–  Track Utilization And Service Level Compliance
IT Operations
–  Manage IT Production Services & Resources
–  Communicate The Value Of IT
–  Identify Areas For Improvement
© Copyright 2012 EMC Corporation. All rights reserved.
19
TRUST
TRANSFORMS
CLOUD
© Copyright 2012 EMC Corporation. All rights reserved.
20
Old World: Static Security
Static Attacks
Generic, Systems-Based
Static Infrastructure
Physical, IT Controlled
Static (Bolt-On) Defenses
Signature-Based, At Perimeter
© Copyright 2012 EMC Corporation. All rights reserved.
21
New World: Dynamic Security
Hybrid
Cloud
Public
Clouds
Dynamic Attacks
Targeted, Human-Based
Dynamic Infrastructure
Virtual, User-Centric
Dynamic (Built-In) Defenses
Analytics & Risk-Based
© Copyright 2012 EMC Corporation. All rights reserved.
22
Trust In The Cloud
How Do You Govern, Manage Risk, And Ensure Compliance?
Risk
eGRC
Compliance
PCI
Cobit
SOX
ISO
GLBA
NIST
FISMA
Governance
© Copyright 2012 EMC Corporation. All rights reserved.
23
Unsure? EMC’s Trust Framework Can Help
Visibility, Monitoring,
And Reporting
Control, Implementation,
And Enforcement
Operational And
Organizational Maturity
(Logs, Transparency, Audit,
Metrics)
(Internal Standards, Policies,
Processes)
(E.G., Culture, Roles,
Accountability)
Compliance To Standards And Rules
(GAAP, ISO)
Uncertainty
Governance
(Threats, Legal, Supplier Viability, Vendor
Lock-in, APIs, App Portfolio)
Compliance To Laws
(Statutory, Case Law, Regulations)
Compliance To SLAs
Compliance
Risk Mgmt
Confidentiality
Availability
(Time, Resources, Performance)
Confidentiality Of Commercial Data
(Financial, Trade Secrets)
(Liability, Direct Financial Losses, Fraud/
Theft, Reputational Damage, Nefarious Use)
Accessibility
(Resource Uptime)
Confidentiality Of Personal Data
Integrity
(Customer And Employee Records,
PII/PHI/PCI)
Recovery
(Archive, Restore, Failovers)
Authorization
(For Modification,
Deletion)
© Copyright 2012 EMC Corporation. All rights reserved.
Derived Exposures
Non-Repudiation And
Completeness
(Of Transactions, Signatures)
24