The Microsoft Dynamics
THE BUSINESS READY ENHANCEMENT PLAN
Keep your business and
Microsoft Dynamics business
management solutions
running smoothly:
Product upgrades, updates and
tax and regulatory releases
Assisted support and selfsupport tools
Unlimited online training and
certifications
News and events, conference
highlights, online webcasts
Easy access to Knowledgebase,
troubleshooting steps, solutions
to common issues, technical
documentation, white papers,
how-to articles, installation and
user guides
Microsoft Dynamics online
community -- receive answers
to your everyday questions and
learn more about your solution
from your peers
Protected list price provides
predictability
***
Maximize the Value of Your Solution, Protect Your Investment,
and Improve Employee Productivity
Your Microsoft Dynamics solution is mission-critical to the success
of your business. To keep your solution running smoothly and
performing at its highest level of efficiency it’s important to have a
high-quality service plan. The Business Ready Enhancement Plan
helps you optimize and protect your investment, and provides
breakthrough innovations to improve and expand your
functionality.
Receiving unlimited access to resources and tools will help your
team understand how the software works, showing them how to
get the most out of your solution, and enabling improved business
performance.
Maximize value: Provides the latest upgrades, updates,
hotfixes, training, and more, enabling you to realize the full
potential of your Microsoft Dynamics solution—from the
moment you make your purchase decision through the full
lifecycle as a customer.
Protect your investment: Protect your investment by keeping
your solution up to date and running at its peak performance.
Updates not only help maintain legal and regulatory
compliance but also help keep your solution running securely
and uninterrupted.
Increase business productivity: Self-support tools and training
through our online portal, CustomerSource, enables your
employees to troubleshoot issues on their own, enhancing
overall productivity.
The Business Ready Enhancement Plan
Benefits:
Features
Maximized Solution
Value:
Helps you optimize and
increase the performance
of your solution through
ongoing product
improvement.
1.
Protect Your Investment:
Keeps your solution current
and allows you to receive
access to future technology.
3.
2.
4.
5.
Increase Employee
Productivity:
Provides access to the awardwinning CustomerSource site
which includes around-theclock support, online training,
and community-based
services. It is available for all
Microsoft Dynamics customers
in Global English, as well as in
32 local county sites.
6.
7.
8.
9.
Future Upgrades**: Enrollment in a plan will give your organization access to enhanced
functionality and innovative technology advances to your solution. These breakthrough
releases will increase your organization’s speed, performance, and productivity to improve
and extend the products within the Microsoft Dynamics line.
Updates and tax and regulatory releases: Keep your solution up to date and running at
peak performance. Updates not only help ensure legal and regulatory compliance, but will
also help keep your solution running securely and uninterrupted.
Protected List Price: provides predictability so you can budget more accurately for your
Business Ready Enhancement Plan renewal year after year, shielding you from price
fluctuations and enabling you to protect your system list price as the basis of future renewals.
Transition Investment Credit: transition from one Microsoft Dynamics License Model,
Product Line or Edition to another Microsoft Dynamics License Model, Product Line or
Edition.
Microsoft Support Lifecycle Policy: You can be assured of support on the version of
Microsoft Dynamics you are using for up to 10 years and beyond. For more information visit
http://support.microsoft.com/lifecycle.
Access to CustomerSource and Knowledge Base: Your 24x7 online support portal
provides you with answers to your “every-day” support questions and helps you prevent
issues before they happen. Microsoft Knowledge Base is packed with thousands of
timesaving tips, troubleshooting steps, and answers to commonly asked technical
questions. Download installation guides, system requirements, and technical white papers.
Learn more about CustomerSource and accesing your benefits Go Here to access
CustomerSource.
Unlimited Online Training Benefits to help develop employee skills. Customers can
study at their own pace and on their own schedule with E-Learning courses. E-Learning
consists of more than 1,200
interactive, information-packed courses dedicated
ᘠ
to Microsoft Dynamics solutions. E-Learning is available in English only, while training
materials and learning plans are available in multiple languages. Access training at
CustomerSource > Training & Certification.
Certification opportunities for your users: Learn about certification options for your users
and how to take exams or find a Microsoft Certified Partner for Learning Solutions near you.
Access certification information at CustomerSource > Training & Certification.
Microsoft Dynamics Community: Exchange ideas, ask questions and discuss solutions
with your peers. Take advantage of our Microsoft Dynamics Community, giving you a fast
way to get answers to your questions. Go here to access the Microsoft Dynamics
Community.
**Note:MicrosoftDynamicsAX2009continuestobeavailableincertaingeographiesunderBusinessReadyLicensing.ExistingMicrosoftDynamicsAXcustomerspriortoNovember1,2011,
willbesubjecttospecialupgrade/transitionrulesmeantasapathintoBusinessValueLicensing.OnorafterNovember1,2011,allnewcustomerswhopurchaseMicrosoftDynamicsAX2009
willbeofferedalicensecreditinvestmentonly,forpurposesofupgrading/transitioningtoMicrosoftDynamicsAX2012.ForadditionalinformationabouttheMicrosoftDynamicsAX2012
upgrade/transitionpolicies,pleasecontactyourpartnerorlocalMicrosoftoffice.
***Note:MicrosoftDynamics®NAV2009andMicrosoftDynamicsGP2010continuetobeavailableincertaingeographiesunderBusinessReadyLicensing.ForMicrosoftDynamicsNAVor
MicrosoftDynamicsGPcustomerswhoseactiveMicrosoftDynamicsNAVorMicrosoftDynamicsGPproductlinefirstregistrationdateispriortoOctober1,2012,theywillbesubjectto
specialupgrade/transitionrulesmeantasapathintoPerpetualLicensing.MicrosoftDynamicsNAVorMicrosoftDynamicsGPcustomerswhoseactiveMicrosoftDynamicsNAVorMicrosoft
DynamicsGPproductlinefirstregistrationdatestartsonorafterOctober12012willbeofferedaLicenseCreditBasedTransitionUpgradeonly,forpurposesofupgradetransitionsto
MicrosoftDynamicsNAV2013orMicrosoftDynamicsGP2013.ForadditionalinformationabouttheMicrosoftDynamicsNAV2013orMicrosoftDynamicsGP2013upgradetransition
policies,pleasecontactyourpartnerorlocalMicrosoftoffice.
For more information and to find the best Microsoft Dynamics service plan for you, visit
www.microsoft.com/dynamics/support or call your Microsoft Dynamics Partner
Access Business Ready Enhancement Plan benefits at https://mbs.microsoft.com/customersource
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This document is for information purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY,
AS TO THE INFORMATION IN THIS DOCUMENT.
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, the Microsoft Dynamics logo, and
all Microsoft trademarks are trademarks of the Microsoft group of companies.