Cisco 12016, Cisco 12416, and Cisco 12816 Router Chassis Front

Cisco 12016, Cisco 12416, and Cisco 12816 Router
Front Covers and Bezel Extender
Replacement Instructions
Product Numbers: ACS-GSR16-PLSTC=, ACS-16-BZLX2=
Document Order Number: DOC-7816085=
Introduction
This publication contains removal and installation procedures for the chassis front covers and the bezel
extender for Cisco 12016, Cisco 12416, and Cisco 12816 Routers.
Contents
The following sections are included in this publication:
•
Chassis Front Covers Overview, page 2
•
Bezel Extender Overview, page 3
•
Preparing for Installation, page 4
•
Removing and Installing the Chassis Front Covers, page 7
•
Installing the Bezel Extender, page 12
•
Regulatory, Compliance, and Safety Information, page 14
•
Obtaining Documentation, page 17
•
Obtaining Technical Assistance, page 18
•
Obtaining Additional Publications and Information, page 19
Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2004 Cisco Systems, Inc. All rights reserved.
Chassis Front Covers Overview
Chassis Front Covers Overview
The Cisco 12016, Cisco 12416, and Cisco 12816 Routers are equipped with front covers over the power
shelf and upper blower module, the lower blower module, and each of the integral card cages in the
chassis. (See Figure 1.) The front covers protect the system and present a consistent product appearance.
Note
Recently released routers have a bezel extender installed on the front covers to bring the cover out an
additional 2 inches (50.8 mm) to allow more room for cables. If your chassis does not have these
extenders and you want to purchase them, contact Cisco sales. (See the “Installing the Bezel Extender”
section on page 12 if you are self-installing the bezel extender.)
Figure 1
Router Front Covers
PWR OK
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PWR OK
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I LIM
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Ball stud
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Ball stud clip
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Bezel Extender Overview
Bezel Extender Overview
Recent releases of the Cisco 12016, Cisco 12416, and Cisco 12816 Routers include a bezel extender that
provides additional room within the line card cages to support advanced cabling configurations. If you
have obtained the bezel extender separately from the router, review this section and the “Installing the
Bezel Extender” section on page 12.
Note
The bezel extender is designed for the line card cages only.
The bezel extender (Figure 2, item 4) allows you to extend the bezel (Figure 2, item 1) 2 inches
(50.8 mm) from the front of the chassis to prevent the possibility of compromising the bend radius of
your cables.
Figure 2
Router Bezel Extender
1
2
3
4
3
93278
2
1
Chassis front cover
3
Ball studs
2
Screws
4
Bezel extenders
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Preparing for Installation
Preparing for Installation
Installation preparation is presented in the following sections:
•
Safety Guidelines
•
Preventing Electrostatic Discharge Damage
•
Required Tools and Equipment
•
Related Documentation
Safety Guidelines
Before you perform any procedure in this publication, review the safety guidelines in this section to
avoid injuring yourself or damaging the equipment. In addition, review the safety warnings listed in the
Regulatory Compliance and Safety Information for the Cisco 12000 Series Internet Router publication
that accompanied your router before installing, configuring, or maintaining the router.
The following guidelines are for your safety and to protect equipment. The guidelines do not include all
hazards. Be alert.
Safety with Equipment
•
Always disconnect all power cords and interface cables before moving the system.
•
Never assume that power is disconnected from a circuit; always check.
•
Keep tools and assembly components away from walk areas.
•
Do not work alone if potentially hazardous conditions exist.
•
Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.
•
Carefully examine your work area for possible hazards such as moist floors, ungrounded power
extension cables, and missing safety grounds.
Safety with Electricity
•
Before beginning any procedures requiring access to the interior of the router, locate the emergency
power-off switch for the room in which you are working.
•
Disconnect all power and external cables before installing or removing a router.
•
Never assume that power has been disconnected from a circuit; always check.
•
Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.
•
Never install equipment that appears damaged.
•
Carefully examine your work area for possible hazards such as moist floors, ungrounded power
extension cables, and missing safety grounds.
•
If an electrical accident does occur, proceed as follows:
– Use caution; do not become a victim yourself. Disconnect power to the router.
– If possible, send another person to get medical aid; otherwise, assess the condition of the victim
and then call for help.
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Preparing for Installation
– Determine if the person needs rescue breathing or external cardiac compressions; then take
appropriate action.
In addition, observe the following guidelines when working with any equipment that is disconnected
from a power source but still connected to telephone or network wiring:
•
Never install telephone wiring during a lightning storm.
•
Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
•
Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
•
Use caution when installing or modifying telephone lines.
Preventing Electrostatic Discharge Damage
Many router components can be damaged by static electricity. Some components can be damaged by
voltages as low as 30V, while static voltages as high as 35,000V can be generated just by handling plastic
or foam packing material, or by sliding assemblies across plastic and carpets. Not exercising the proper
electrostatic discharge (ESD) precautions can result in intermittent or complete component failures. To
minimize the potential for ESD damage, observe the following guidelines:
•
Caution
Always use an ESD-preventive antistatic wrist strap or ankle strap and ensure that it makes good
skin contact.
You should periodically check the resistance value of the ESD-preventive strap. The measurement
should be between 1 and 10 megohms.
•
When removing or installing a component, make sure the equipment end of your antistatic strap
leash is connected to one of the ESD connection sockets on the front of the chassis or to a bare metal
surface on the chassis. (See Figure 3.) Avoid contact between the component and your clothing. The
ESD-preventive wrist strap only protects the component from ESD voltages on the body; ESD
voltages on your clothing can still cause component damage.
•
Always place a card component-side-up on an antistatic surface, in an antistatic card rack, or in a
static shielding bag. If you are returning the item to the factory, immediately place it in a static
shielding bag.
•
When installing a line card or route processor (RP), use the ejector levers to seat the card connectors
in the backplane, then tighten both captive screws on the faceplate of the card. These screws prevent
accidental removal, provide proper grounding for the router, and help to ensure that the card
connector is seated in the backplane.
•
When removing line cards, clock and scheduler cards, switch fabric cards, or an RP, use the ejector
levers to unseat the card connector from the backplane. Pull the metal card carrier out slowly,
placing one hand along the bottom of the carrier to guide it straight out of the slot.
•
Handle line cards, clock and scheduler cards, switch fabric cards, or an RP by the metal card carrier
edges only; avoid touching the board or any connector pins.
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26208
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P/H/F
DOWN
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OC-48/STM-16-SCPOS
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-45
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1/4-inch (6.35-mm) socket or crescent wrench
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Figure 3
DOWN
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OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
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Preparing for Installation
Connecting an ESD-Preventive Wrist Strap to the Chassis
Required Tools and Equipment
The following tools and equipment are required to remove and install the chassis front covers and the
bezel extender:
Cisco 12016, Cisco 12416, and Cisco 12816 Router Front Covers and Bezel Extender Replacement Instructions
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Removing and Installing the Chassis Front Covers
Related Documentation
The following publications contain additional information:
•
Cisco 12016, Cisco 12416, and Cisco 12816 Router Installation and Configuration Guide
•
Regulatory Compliance and Safety Information for the Cisco 12000 Series Internet Router
Removing and Installing the Chassis Front Covers
The chassis front covers for the power shelf and upper blower module, upper card cage, lower card cage,
and lower blower module are fastened to the chassis by ball studs that insert into sockets on the front of
the chassis. These front covers are referred to as snap-on front covers.
The partial front cover on the air filter door is fastened to the air filter door by four screws inserted from
the back side of the air filter door. You must open the air filter door to remove the partial front cover.
This partial front cover is referred to as the air filter door front cover.
Procedures for removing and installing the chassis front covers are described in the following sections:
•
Removing and Installing the Snap-On Chassis Front Cover, page 7
•
Removing and Installing the Air Filter Door Front Cover, page 9
You can perform these procedures while the router remains powered up.
Removing and Installing the Snap-On Chassis Front Cover
This section provides two procedures:
•
Removing the Snap-on Front Cover
•
Installing the Snap-on Front Cover
Removing the Snap-on Front Cover
To remove one of the snap-on front covers (for the power shelf and upper blower module, upper card
cage, lower card cage, and lower blower module), follow these steps:
Step 1
Starting with the cover over the power shelf and upper blower module, observe the appearance and
position of each of the four snap-on front covers on the router. (See Figure 1.)
Step 2
Identify the front cover to be removed.
Step 3
Grasp the outside edges of the front cover and pull it straight out to detach the front cover from the
chassis. (See Figure 4.)
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Removing and Installing the Chassis Front Covers
Figure 4
Removing a Snap-on Front Cover (Upper Blower Module Front Cover Shown)
PWR OK
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PWR OK
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PWR OK
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Ball stud on cover
Ball stud clip on frame
Viewed from rear
Each of the snap-on front covers is equipped with a set of four ball studs that insert into sockets on the
front of the chassis to secure the front cover.
Step 4
Set the front cover safely aside.
Repeat Step 3 and Step 4 for the remaining snap-on front covers, if required.
Installing the Snap-on Front Cover
To install a snap-on front cover, use Figure 1 as a reference and follow these steps:
Step 1
Hold the replacement front cover by its outside edges and align the ball studs with the sockets on the
front of the chassis.
Step 2
Push the front cover into the ball stud sockets until all four ball studs snap into their sockets and the front
cover is flush with the front of the chassis.
Repeat Step 1 and Step 2 for the remaining snap-on front covers, if required.
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Removing and Installing the Chassis Front Covers
Removing and Installing the Air Filter Door Front Cover
This section provides two procedures:
•
Removing the Air Filter Door Front Cover
•
Installing the Replacement Air Filter Door Front Cover
Removing the Air Filter Door Front Cover
To remove the air filter door front cover, follow these steps:
Step 1
Attach an ESD-preventive wrist strap to your wrist and connect the leash to one of the ESD connection
sockets on the front of the chassis or to a bare metal surface on the chassis. (See Figure 3 on page 6.)
Step 2
Open the air filter door. Use Figure 5 as a reference and follow the steps outlined below:
Figure 5
Opening the Air Filter Door
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OC-48/STM-16-SCPOS
11
0
Switch fabric
card cage
(behind filter door)
Air filter door
26195
Air filter
Captive screws
(2 on each side)
Step 3
Loosen the two captive screws on each side of the air filter door.
Step 4
Grasp the sides of the air filter door front cover and carefully swing the door out and down, away from
the switch fabric card cage.
The air filter door is attached to the chassis by a pair of spring-loaded arms on either side of the door.
When the door is fully extended away from the fabric card cage, it hangs down in front of the lower card
cage.
Caution
On routers with the bezel extender kit installed on the line card and RP card cage front covers, you must
remove the extended front cover from the lower line card and RP card cage before attempting to open
the air filter door. When the extended front cover is mounted on the chassis, the air filter door does not
have adequate free space to open completely.
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Removing and Installing the Chassis Front Covers
Caution
Be especially careful not to damage the honeycomb screen on the back of the air filter door and on the
inside of the switch fabric card cage. Damaging the honeycomb screen can restrict the air flow and cause
overheating in the router. It can also diminish EMI protection.
Step 5
Using the Phillips screwdriver, loosen and remove the four screws that fasten the partial front cover to
the air filter door. (See Figure 6.) Set the four screws safely aside; you will need them to install the
replacement front cover.
Figure 6
Removing the Air Filter Door Front Cover
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Air filter
door cover
28745
Guide pin
Air filter door
Captive screw
Cover screw
(2 on each side
of door)
Step 6
Set the air filter door front cover safely aside.
Step 7
If you are not immediately replacing the air filter door front cover, close and fasten the air filter door to
minimize the amount of dust drawn into the card cages:
a.
Caution
Grasp the sides of the air filter door and pivot it up so that it is aligned with the opening of the switch
fabric card cage, and the four guide pins are inserted in the corresponding holes on each side of the
switch fabric card cage.
All four sides of the air filter door are lined with EMI-preventive gaskets consisting of many raised,
conductive contacts. Align and seat the door carefully to avoid damaging the EMI-preventive gasket
contacts. A damaged gasket can result in reduced EMI performance.
b.
Push the air filter door until it is seated in the opening of the switch fabric card cage and tighten the
four captive screws.
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Removing and Installing the Chassis Front Covers
Installing the Replacement Air Filter Door Front Cover
To install the replacement front cover on the air filter door, follow these steps:
Step 1
Attach an ESD-preventive wrist strap to your wrist and connect the leash to one of the ESD connection
sockets on the front of the chassis or to a bare metal surface on the chassis. (See Figure 3 on page 6.)
Step 2
If you have not already done so, open the air filter door on the front of the chassis. (See Figure 5.)
Step 3
Loosen the two captive screws on each side of the air filter door.
Step 4
Grasp the sides of the air filter door and carefully swing the door out and down, away from the switch
fabric card cage.
Caution
On routers with the bezel extender kit installed on the line card and RP card cage front covers, you must
remove the extended front cover from the lower line card and RP card cage before attempting to open
the air filter door. When the extended front cover is mounted on the chassis, the air filter door does not
have adequate free space to open completely.
Caution
Be especially careful not to damage the honeycomb screen on the back of the air filter door and on the
inside of the switch fabric card cage. Damaging the honeycomb screen can restrict the airflow and cause
overheating in the router. It can also diminish EMI protection.
Step 5
Hold the replacement front cover by its outside edges and align the screw holes in the front cover with
the holes on the air filter door.
Step 6
Insert the four screws that you removed earlier and use the Phillips screwdriver to tighten the four
screws. (See Figure 6.)
Caution
To avoid damaging the screws or the threaded inserts in the front cover, do not overtighten the screws.
Step 7
Close the air filter door by grasping the sides of the air filter door front cover and pivoting the air filter
door up so that it is aligned with the opening of the switch fabric card cage, and the four guide pins are
inserted in the corresponding holes on each side of the switch fabric card cage. (See Figure 7.)
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Installing the Bezel Extender
Figure 7
Closing the Air Filter Door
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OC-48/STM-16-SCPOS
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0
Switch fabric
card cage
(behind filter door)
Guide pin
Captive screw
Air filter
Captive screws
(2 on each side)
27962
Air filter
door
Caution
Step 8
Caution
All four sides of the air filter door are lined with EMI-preventive gaskets consisting of many raised,
conductive contacts. Align and seat the door carefully to avoid damaging the EMI-preventive gasket
contacts. A damaged gasket can result in reduced EMI performance.
Push the air filter door until it is seated in the opening of the switch fabric card cage and tighten the four
captive screws.
The air filter door must be closed and secured at all times to maintain correct EMI performance.
Installing the Bezel Extender
To install the bezel extender, follow these steps:
Step 1
Remove the front cover from the chassis. See the “Removing and Installing the Chassis Front Covers”
section on page 7.
Step 2
Using a wrench, remove the four ball studs from the chassis front cover. (See Figure 8, item 3.)
Step 3
Safely set aside the front cover and ball studs.
Step 4
Using a wrench, attach the four ball studs to the bezel extenders (two ball studs for each bezel extender).
Note
Step 5
The size of each bezel extender part differs slightly. If the extender does not align properly, try
the other bezel extender part to obtain the proper alignment.
Align the screw holes in the front cover with the holes on one of the bezel extenders.
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Installing the Bezel Extender
Step 6
Insert the two screws and use a wrench to attach the bezel extender to one side of the chassis front
cover. (See Figure 8, item 2.)
Figure 8
Attaching the Bezel Extenders to the Front Cover
1
2
3
4
3
93278
2
1
Chassis front cover
3
Ball studs
2
Screws
4
Bezel extenders
Step 7
Hold the front cover (with the attached bezel extenders) by its outside edges and align the bezel sockets
with the ball studs on the front of the chassis.
Step 8
Push the front cover into the ball stud sockets until all four ball studs snap into their sockets and the front
cover (with attached bezel extenders) is flush with the front of the chassis. (See Figure 9.)
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Regulatory, Compliance, and Safety Information
Figure 9
Attaching the Front Cover (with Bezel Extenders)
PWR OK
PWR OK
FAULT
PWR OK
FAULT
TEMP
FAULT
TEMP
I LIM
TEMP
I LIM
I LIM
CDHNT
CDHNT
RA
RA
LOOP
DOWN
LOOP
DOWN
CD
CD
LA
LA
TX
TX
0
0
RX
RX
TX
TX
0
1
1
RX
RX
TX
TX
2
2
E IER T
TIV RR PK
AC CA RX
CT
EJE
RX
RX
0
X
T
SE
AU
RE
RX
RX
TX
TX
E IER LL
TIV RR CE
AC CA RX
4
4
RX
RX
E IER T
TIV RR PK
AC CA RX
AL JOR OR
ITIC MA MIN
E IER T
TIV RR PK
CA RX
3
AC
3
T-1
SLO
T-0
SLO
TX
TX
1
CR
1
TX
TX
5
2
5
RX
RX
T
O/L
AC
OL
NS
CO
E
TX
E IER T
TIV RR PK
AC CA RX
6
RX
TX
ALARM
7
3
RX
TX
8
E IER T
TIV RR PK
AC CA RX
LIN
RX
K
LL
TX
CO
RX
TX
9
L
FAI
LED
AB
RX
EN
MII
TX
RJ45
10
RX
L
TX
FAI
LED
AB
EN
1
C
ROUTE PROCESSOR
P/H/F
FAST ETERNET
2
ALARM
SFC
OC-12/STM-4 ATM
1
6DS3–SMB P/H/F
0
RX12DS3–SMB
CS
Q OC-3/STM-POS
OC-48/STM-16-SCPOS
11
0
2
ALARM
SFC
1
0
C
1
Q OC-3/STM-POS
CS
P/H/F
6DS3–SMB P/H/F
RX12DS3–SMB
0
L
E IER T
TIV RR PK
AC CA RX
AC
2
E IER T
TIV RR PK
AC CA RX
AL JOR OR
ITIC MA MIN
CR
TX
RX
RX
E IER T
TIV RR PK
CA RX
3
3
AC
1
TX
RX
E IER T
TIV RR PK
AC CA RX
0
TX
CD
LA
93279
CDHNT
RA
LOOP
LOOP
DOWN
CDHNT
RA
DOWN
LA
CD
TX
0
0
RX
RX
TX
TX
1
1
RX
RX
TX
TX
2
2
RX
0
T-1
SLO
T-0
SLO
CT
EJE
TX
T
SE
RE
AU
X
TX
4
4
RX
RX
E IER
TIV RR CE
AC CA RX
LL
TX
TX
5
5
RX
RX
T
O/L
CO
NS
OL
TX
E
6
E IER T
TIV RR PK
AC CA RX
RX
TX
ALARM
7
3
RX
TX
8
RX
LIN
K
CO
TX
LL
TX
RX
9
EN
RX
AB
FAI
LED
L
TX
MII
RJ-
10
45
RX
EN
AB
FAI
TX
LED
OC-48/STM-16-SCPOS
11
FAST ETERNET
OC-12/STM-4 ATM
ROUTE PROCESSOR
2
Step 9
Repeat Step 7 and Step 8 for the remaining snap-on front covers, if required.
Regulatory, Compliance, and Safety Information
This section includes regulatory, compliance, and safety information in the following sections:
•
Translated Safety Warnings and Agency Approvals
•
Electromagnetic Compatibility Regulatory Statements
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Regulatory, Compliance, and Safety Information
Translated Safety Warnings and Agency Approvals
The complete list of translated safety warnings and agency approvals is available in the Regulatory
Compliance and Safety Information for Cisco 12000 Series Internet Routers publication.
(Document Number 78-4347-xx.)
Electromagnetic Compatibility Regulatory Statements
FCC Class A Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case users will be
required to correct the interference at their own expense.
Modifying the equipment without Cisco’s authorization may result in the equipment no longer
complying with FCC requirements for Class A digital devices. In that event, your right to use the
equipment may be limited by FCC regulation and you may be required to correct any interference to
radio or television communication at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference
stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment
causes interference to radio or television reception, try to correct the interference by using one or more
of the following measures:
•
Turn the television or radio antenna until the interference stops.
•
Move the equipment to one side or the other of the television or radio.
•
Move the equipment farther away from the television or radio.
•
Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is,
make certain the equipment and the television or radio are on circuits controlled by different circuit
breakers or fuses.)
CISPR 22
This apparatus complies with CISPR 22/EN55022 Class B radiated and conducted emissions
requirements.
Canada
English Statement of Compliance
This class A digital apparatus complies with Canadian ICES-003.
French Statement of Compliance
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
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Regulatory, Compliance, and Safety Information
Europe (EU)
This apparatus complies with EN55022 Class B and EN55024 standards when used as ITE/TTE
equipment, and EN300386 for Telecommunications Network Equipment (TNE) in both installation
environments, telecommunication centers and other indoor locations.
VCCI Class A Notice for Japan
Warning
This is a Class A product based on the standard of the Voluntary Control Council for Interference by
Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio
disturbance may arise. When such trouble occurs, the user may be required to take corrective
actions. Statement 191
Class A Notice for Hungary
Warning
This equipment is a class A product and should be used and installed properly according to the
Hungarian EMC Class A requirements (MSZEN55022). Class A equipment is designed for typical
commercial establishments for which special conditions of installation and protection distance are
used. Statement 256
Class A Notice for Taiwan and Other Traditional Chinese Markets
Warning
This is a Class A Information Product, when used in residential environment, it may cause radio
frequency interference, under such circumstances, the user may be requested to take appropriate
countermeasures. Statement 257
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Obtaining Documentation
Class A Notice for Korea
Warning
This is a Class A Device and is registered for EMC requirements for industrial use. The seller or buyer
should be aware of this. If this type was sold or purchased by mistake, it should be replaced with a
residential-use type. Statement 294
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical
resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which may have shipped with your product. The Documentation CD-ROM is updated regularly
and may be more current than printed documentation. The CD-ROM package is available as a single unit
or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number
DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order annual or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Click Subscriptions & Promotional Materials in the left navigation bar.
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
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Obtaining Technical Assistance
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco
Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services,
online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for
technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical
issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365
days a year. The Cisco TAC website is located at this URL:
http://www.cisco.com/tac
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you
have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Obtaining Additional Publications and Information
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are
those in which your network is minimally impaired or for which you require product information.) After
you describe your situation, the TAC Case Open Tool automatically recommends resources for an
immediate solution. If your issue is not resolved using the recommended resources, your case will be
assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely
degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers
are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•
The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as
ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press online at this URL:
http://www.ciscopress.com
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Obtaining Additional Publications and Information
•
Packet magazine is the Cisco quarterly publication that provides the latest networking trends,
technology breakthroughs, and Cisco products and solutions to help industry professionals get the
most from their networking investment. Included are networking deployment and troubleshooting
tips, configuration examples, customer case studies, tutorials and training, certification information,
and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•
iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet
business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•
Training—Cisco offers world-class networking training. Current offerings in network training are
listed at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is used in conjunction with the Cisco 12016, Cisco 12416, and Cisco 12816 Router Installation and Configuration Guide.
CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.;
Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA,
CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo,
Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net
Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar,
ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0401R)
Copyright © 2004, Cisco Systems, Inc.
All rights reserved.
Produced in the USA.
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