WestJet
22 Aerial Place NE Calgary, Alberta T2E 3J1
Phone: 1-888-937-8538
April 14, 2016
Flight information
GST# 866112535 QST# 1202807956TQ0001
The following are the terms and conditions of carriage with WestJet. Terms and conditions of
carriage, baggage allowances, baggage fees and service fees may differ significantly if you are
travelling with one of our airline partners; it is important to familiarize yourself with the terms
and conditions of the airline operating the flight. To view the baggage allowances and fees of our
code-share partners, visit our airline partners info page. Fees are collected on a one-way basis
by the airline operating the first flight for each direction of your journey.
Fare information
• WestJet flights can be changed or cancelled up until two (2) hours before flight
departure.
•
Within 24 hours of the original booking time, changes will only be subject to any
difference in fare, and if cancelled, the full amount will be refunded to the original form
of payment, with the exception of cancellations to flights that are scheduled to depart
within 24 hours of the time of booking (i.e. same-day flights).
•
Changes: After the 24 hour period, changes are subject to any difference in fare and
increase in government imposed taxes or fees. Additionally, Econo Fares will be subject
to a fee of $75 CAD/USD (plus tax, per person), Flex Fares will be subject to a fee of $50
CAD/US (plus tax) per person, and Plus Fares are not charged a fee for this service.
•
Cancellations: After the 24 hour period, cancellations will be charged as follows:
o
Econo fare: This fare is non-refundable to the original form of payment when
cancelled more than 24 hours after booking or for same day bookings. After the
cancellation fee of $75 has been charged, the remaining funds will be returned to
you in the form of a travel credit.
o
Flex fare: This fare is non-refundable to the original form of payment when
cancelled more than 24 hours after booking or for same day bookings. After the
cancellation fee of $50 has been charged, the remaining funds will be returned to
you in the form of a travel credit.
o
•
Plus fare: A $50 fee will be taken from the original amount paid and the
balance will be refunded to the original form of payment. There is no fee to have
funds returned to you in the form of a travel credit.
Some promotional fares may have additional fare rules specified at the time of booking.
Failure to show up for the first flight segment of a scheduled round trip or multi-segment
reservation will result in the cancellation of the return segment or remaining segments. The fare
paid for these cancelled segments will be forfeited and compensation will not be issued.
Payments, fees, and taxes
®
®
®
• WestJet only accepts the WestJet RBC MasterCard , American Express , Discover and
®
®
Diners Club International cards, MasterCard , and Visa for purchases of food,
Page 1
WestJet
22 Aerial Place NE Calgary, Alberta T2E 3J1
Phone: 1-888-937-8538
April 14, 2016
beverages or pay-per-view movies on board our aircraft. You can purchase fly 'n' buy
vouchers using cash or debit card at the following WestJet guest assistance counters: St.
John's (Nfld.), Toronto, Calgary, Edmonton and Montego Bay, Jamaica.
•
Taxes and fees vary based on the airport you arrive/depart from/to, the airports you
connect to and the country you’re travelling to and from.
•
Domestic flights:
1. Airport Improvement Fees (AIF) and Passenger Facility Charge (PFC) are generally
collected by WestJet at the time of booking.
2. GST/HST/QST - Where applicable, these taxes are collected on flights and services
provided in Canada. Generally where the travel originates in the United States or the
journey includes an international origin or destination, flights/services will be zero
rated.
3. Air Travellers Security Charge (ATSC) - is generally collected on all flights originating
in Canada (other than connecting flights).
•
For travel to and from the United States, the following taxes and fees may be added:
U.S. September 11th Security Fee, U.S. Customs User Fee, U.S. Passenger Facility
Charge (PFC), U.S. Animal and Plant Health Inspection Service Fee (APHIS fee), U.S.
Domestic Transportation Tax (Buffer tax), U.S. Immigration User Fee, U.S. International
Transportation Tax (Point of sale tax), and U.S. Flight Segment Tax.
•
For international destinations, local governments and other authorities may impose
certain departure taxes or fees. Some of these charges are collected by WestJet at the
time of booking; others may be collected by the authority upon arrival or departure at
the airport.
Change and cancel credits
• WestJet change and cancel credits are valid for one (1) year after the date of creation,
and are transferable.
•
Credits are not accepted as a form of payment for travel on WestJet Vacations bookings
or any WestJet flight connecting to a WestJet Vacations booking.
•
Credits may be accepted as a form of payment on bookings made through a travel agent.
•
Please confirm all details on how credits are handled by your travel agency before
booking.
Identification requirements
• Flights within Canada – Government issued photo identification will be checked for
guests 18 years of age and older. Infants (children under two) require proof of age.
•
Page 2
Flights to/from the United States and to/from international destinations – All guests are
required to present a passport.
WestJet
22 Aerial Place NE Calgary, Alberta T2E 3J1
Phone: 1-888-937-8538
April 14, 2016
•
International visitors to the U.S. from Visa Waiver Program countries are now able to
obtain travel authorization online; for more information go to www.cbp.gov/esta.
•
It is the guest’s responsibility to ensure they have the appropriate identification and
travel documentation for their flight as WestJet is not responsible for denied entry.
•
For further information on each country's entry requirements, visit travel.gc.ca.
Check-in information
• Flights within Canada - Please check in at least 90 minutes before flight departure. Check
in cut off is 45 minutes before departure.
•
Flights to and from the United States/international destinations - Please check in at least
two (2) hours before flight departure. Check in cut off is 60 minutes before departure.
•
Guests are required to be through security and at their departure gate 40 minutes before
the scheduled departure of their flight.
•
Guests arriving at the gate less than 10 minutes before departure risk losing their
reserved seat.
•
Self-serve check-in options can be found at www.westjet.com.
•
All security restrictions are subject to change. For up to date information visit
www.tc.gc.ca/ or www.catsa-acsta.gc.ca.
Privacy requirements of government authorities
Because of the nature of the airline industry, and concerns with respect to safety and security,
there may be situations in which WestJet is required by legal authorities to collect, use or disclose
personal information about you, particularly when you are travelling with us, without your
knowledge or consent. Information that we are required to collect by any Canadian, U.S. or
international government authorities, depending on your boarding location and destination, may
include, as required by such authorities, your full name, date of birth, citizenship, gender,
passport number and country of issuance, U.S. Visa number, Resident Alien card number, the
means by which you paid for your flight, details as to how it was booked, and any other personal
information collected by us as set out in this policy or as required by such government authority.
Privacy policy
WestJet is committed to protecting the privacy of your personal information and has developed a
privacy policy to comply with the Personal Information Protection and Electronic Documents Act,
which is available at westjet.com.
WestJet terminal information
Wondering where to go to get you where you’re going? Visit our
airport terminal information page for WestJet destinations.
Page 3
WestJet
22 Aerial Place NE Calgary, Alberta T2E 3J1
Phone: 1-888-937-8538
April 14, 2016
Rules of carriage and baggage information
• Carriage of passengers and goods on domestic flights (i.e. between, from and to points
wholly within Canada) is subject to the applicable tariffs, conditions of carriage and
related regulations available at the office of the carrier and at westjet.com.
•
Carriage of passengers and goods on international flights (i.e. between, from and to
points within Canada on the one hand and points outside of Canada on the other hand)
may be subject to the provisions of International Treaties such as the Montreal
Convention (1999) or the Warsaw Convention and its applicable amendments.
WestJet’s checked baggage allowance
For bookings made on or after November 3, 2015
Checked baggage is subject to weight, size and piece restrictions. Fees will apply for each piece
of baggage, and may be combined. For example, if a bag is a second piece, and is also
overweight, both fees will apply.
Guests booking an Econo fare will be charged a fee of $25 for the first piece of checked baggage
, and a fee of $35 will be charged for the second piece of baggage for Econo and Flex fares. When
booking a Plus fare, guests may check up to two bags at no additional charge. Guests bringing a
third or fourth piece of checked baggage will be charged a fee of $100 for Econo, Flex and Plus
fares on all flights. A fee of $75 will be charged for overweight or oversized baggage on all fares
and flights. Applicable taxes are charged on these fees.
Baggage, including sporting equipment, may be up to 157 cm (62 in.) in combined dimensions
(length + width + height), and weigh up to 23 kg (50 lb.). Oversized baggage (up to 203 cm/80
inches in combined dimensions) will be accepted on a space available basis to all destinations
except Jamaica or Trinidad and Tobago (where WestJet only permits one (1) golf bag, per
guest, which may be oversize). Overweight baggage (more than 23 kg/50 lb. but not exceeding
45 kg/100lb.) will be accepted on a space available basis to all destinations.
Each guest in a confirmed seat is permitted up to four (4) bags (on WestJet's 737 aircraft, based
on availability) and three (3) bags (on WestJet's Q400 aircraft, based on availability), with the
exception of guests travelling to Jamaica or Trinidad and Tobago - destinations which are
restricted to a maximum of two pieces of checked baggage per guest in a confirmed seat (with
the exception of one (1) golf bag containing golf clubs which may be a third piece).
For bookings made before November 3, 2015
Guests booking an Econo fare will be charged a fee of $25 for the first piece of checked baggage
on flights within Canada or flights to and from the U.S., and a fee of $25 will be charged for the
second piece of baggage for Econo and Flex fares on all flights (including international flights).
When booking a Plus fare, guests may check up to two bags at no additional charge. Guests
bringing a third or fourth piece of baggage will be charged a fee of $75 for Econo, Flex, and Plus
fares on all flights. A fee of $75 will be charged for overweight or oversized baggage on all fares
and flights. Applicable taxes are charged on these fees.
Page 4
For checked baggage in excess of the free baggage allowance or the weight/sizes outlined
above, please visit the baggage section of westjet.com. Please note: with the exception of one
set of golf clubs, oversized checked baggage is not permitted on flights to Jamaica or Trinidad
and Tobago.
WestJet
22 Aerial Place NE Calgary, Alberta T2E 3J1
Phone: 1-888-937-8538
April 14, 2016
WestJet’s carry-on baggage allowance
All carry-on baggage must be stored in an overhead bin or placed completely under the seat
directly in front of each guest.
•
Page 5
WestJet allows each guest to bring one (1) carry-on item and one (1) personal item. In
all cases the items must fit into the sizing devices and may not exceed the applicable
measurements outlined below:
o
Carry-on item: Maximum size of 53 cm x 23 cm x 38 cm (21 in. x 9 in. x 15 in.)
o
Personal item: Maximum size of 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)
•
Items which do not fit into the sizing device will be placed in checked baggage and
applicable baggage fees may be collected.
•
Important personal effects such as medications, identification, travel documentation and
keys should be placed in your personal item in case space is not available on board for
your carry-on item and it has to be placed in checked baggage.
•
Security screening permits one clear, closed, re-sealable plastic bag with no more than 1
L (one quart) in capacity for liquids, aerosols and gels. These items must be in containers
of 100 mL/90 g. (3.4 oz.) or smaller, and fit within your carry-on baggage allowance.
•
Duty-free liquids, aerosols and gels containing more than 100 ml are permitted as long
as they are carried in a duty-free issued Secure Tamper-Evident Bag (STEB). Guests with
transfers should be aware that the security bags are valid for a maximum of 48 hours.
Purchases must be accompanied by a receipt and the security bag must not be tampered
with or opened before going through security at a transfer airport. Although, Canada,
the United States, and the European Union countries will accept the Secure TamperEvident Bag (STEB) for transfers, not all airports in other countries do. Guests with
transfers in other countries may still be asked to place their duty free in checked
baggage or risk having the item confiscated.
•
Please visit catsa.gc.ca for items permitted and non-permitted through security, or call 1
800 OCanada for more information. For safety reasons, WestJet restricts certain items on
board our aircraft. Please see our restricted items web page for more information.
•
In the carriage of baggage on domestic flights, the liability of WestJet is limited to 1,131
Special Drawing Rights ("SDRs") per person per incident (approximately $1,800 CAD),
except for mobility aids, unless the passenger at the time of presenting such baggage or
goods for transportation, has declared a higher value and paid an additional charge in
accordance with the applicable tariff and conditions of carriage. If you have purchased
excess valuation – which is available at the airport, before departure, for a fee – the
maximum liability is $3,000 CAD/USD (which includes the standard 1,131 SDRs).
•
A complaint of any loss or damage to luggage must be in writing and must be made
within seven days of your arrival.
WestJet
22 Aerial Place NE Calgary, Alberta T2E 3J1
Phone: 1-888-937-8538
April 14, 2016
Notice of incorporated terms
• Foreign air transportation to be provided by WestJet to or from points in the U.S.
(including its overseas territories and possessions) is subject to the individual terms and
conditions specified in WestJet's Transborder Tariff which is hereby incorporated by
reference.
•
Other carriers on which you may be ticketed may have different conditions of contract.
Incorporated terms may include, but are not limited to:
1. Limits on liability for personal injury or death.
2. Limits for liability for baggage, including fragile or perishable goods, and availability
of excess valuation coverage.
3. Claim restrictions, including time periods within which a passenger must file a claim
or bring an action against the air carrier.
4. Rules on reconfirmation of reservations, check-in times, and refusal to carry.
5. Rights of the air carrier and limits on liability for delay or failure to perform service,
including schedule changes, substitution of alternate air carriers or aircraft, and
rerouting.
6. Rights of the air carrier to change terms of the contract.
Advice to international passengers on limitations of liability
• Passengers embarking upon a journey involving an ultimate destination or a stop in a
country other than the country of departure are advised that the provisions of an
International Treaty known as the Warsaw Convention and its amendments may be
applicable to their entire journey including the portion entirely within the countries of
departure and destination. The Convention governs and in most case limits the liability of
carriers to passengers for death or personal injury to approximately 100,000 SDRs.
Additional protections can usually be obtained by purchasing insurance from a private
company, such insurance is not affected by any limitation of the carrier's liability under
the Warsaw Convention. For further information please consult your airline or insurance
company representative.
Notice of baggage liability limitations
• For most international travel (including domestic portions of international journeys)
liability for loss, delay, or damage to baggage is limited to 1,131 SDRs per incident per
passenger (approximately $1,800 CAD) unless a higher value is declared in advance and
additional charges are paid.
•
Page 6
If you have purchased excess valuation – which is available at the airport, before
departure, for a fee – the maximum liability is $3,000 CAD/USD (which includes the
standard 1,131 SDRs).
WestJet
22 Aerial Place NE Calgary, Alberta T2E 3J1
Phone: 1-888-937-8538
April 14, 2016
Notice - overbooking of flights
• If the flight is overbooked, no one will be denied a seat until airline personnel first ask for
volunteers willing to give up their reservation in exchange for a payment of the airline's
choosing.
•
If there are not enough volunteers the airline will deny boarding to other persons in
accordance with its particular boarding priority. With few exceptions persons denied
boarding involuntarily are entitled to compensation. The complete rules for the payment
of compensation and each airline's boarding priorities are available at all airport ticket
counter and boarding locations. Some airlines do not apply these consumer protections
to travel from some foreign countries, although other consumer protections may be
available. Check with your airline or your travel agent.
Giving us feedback – good or bad
We appreciate hearing about your experience with us. If you would like to provide us with
feedback, please see our contact us page and select the give feedback tab.
WestJet Campus: Attention - Guest Relations
22 Aerial Place N.E., Calgary, Alberta
Canada T2E 3J1
Page 7