Customer Support Newsletter
SERVICE
SUPPORT
SATISFACTION
Customer
First
American Eurocopter
Recognition Programs
for Maintenance Technicians
American Eurocopter understands the difference
that Maintenance Technicians can have on the
success of your operation. However, the experience
and accomplishments of these professionals often
go unnoticed.
To help recognize the contributions and
achievements of these individuals, American
Eurocopter has developed two programs: the
Maintenance Technician Award and the Significant
Accomplishment Recognition.
American Eurocopter has developed the
Maintenance Technician Award as a way to help
recognize the experience and responsibility of the
technicians who keep your Eurocopter aircraft flying.
The award applies to the maintenance experience
with Eurocopter helicopters and is based on a
number of factors that can be found in the American
Eurocopter Maintenance Award Brochure here.
To nominate a maintenance technician for
an award, the Director of Maintenance (or other
appropriate manager) should submit a letter with
the following details. This can be done anytime
throughout the year. Letters should include:
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Feb. 2012
Issue 2
Don’t miss our
North East Region Open House!
Click here for more details.
To nominate a technician for Significant
Accomplishment Recognition, please either write
or call Technical Support at American Eurocopter at
(800) 873-0001.
Letters should be sent to the following address
and please indicate where the award should be
sent, i.e. the company’s address or directly to the
individual.
Technical Support
American Eurocopter
2701 N. Forum Drive
Grand Prairie, TX 75052
If you have any questions or would like
additional copies of the American Eurocopter
Maintenance Award Brochure, please contact the
Technical Support Department at (800) 873-0001.
Two of AEC’s Own Receive Awards
Award Recipient’s Name
Current Position/Title
Program Name(s)
Award Level Earned
How the Award Level was Attained
In addition to the awards program described
above, we would like to offer the opportunity to
recognize someone who has made a significant
maintenance contribution/ accomplishment. Our
Significant Accomplishment Recognition program
provides recipients with an attractive plaque,
suitable for presentation at a company awards
function, a dinner, etc.
Pictured above (L-R): JB Kincaid, American Eurocopter’s Manager of Technical
Support; Cory Shippen, AEC Technical Representative; Michael May, AEC Technical
Representative; and Mark Jones, AEC Director of Technical Support. In the photo, JB
presents Cory with the American Eurocopter Master Technician Award, and Michael
received the Distinguished Technician Award.
1
Collective Lever and Cyclic Tube
12 Year Inspection Pre Mod 07-2819
Many of the early delivered AS350 B3 with the
2B engine are coming up for their 12 year inspection.
As per AMM 05-24-00, 6-1 check pre Mod 07-2819
collective lever and pilot/copilot cyclic tubes using a
magnet as noted. If the lever or tubes are magnetic
mark with letter “M” (for magnetic) and keep in
service.
lever is more complicated and a few things need
mentioning. If you look at the INDOC AS350 B3 IPC
76-30-11-01 you will find collective assembly post
Mod 07-2819, but if you order it, there is a long lead
time for delivery.
If the lever or tubes are not magnetic you have 2
options:
The other option is to order (1) each P/N
350A27-3170-09 Stick Semi Equipped (photo below)
not listed in the IPC and (1) each P/N 350A27-316120 Tube Protection listed in the IPC.
1. Check the lever or the tubes using hardness
test as described in the AMM 05-24-00, 6-1.
If they pass (good) keep in service. (Note: Contact AEC Technical support department for lab information to comply with hardness test).
You will need to contact AEC Technical Support
Department for an aircraft serial number specific
technical agreement to disassemble from pre-Mod
07-2819 and build up the collective to post Mod 072819 configuration.
2. If they do not pass, replace the lever or the tubes with post Mod 07-2819.
If you have any question or you need to confirm
part numbers due to aircraft Mod status please call
us at AEC Technical Support department at 800) 2320323.
Ordering the cyclic tubes for the pilot and
copilot is straightforward. However, the collective
Stick Semi Equipped
P/N 350A27-3170-09
2
Consumable Material - ATA 01
Several Models of Eurocopter aircraft call for the use of ECS2242 Hi-Tak Sealing Tape and ECS2252 Hi-Tak
Conducting Tape. This material is available from EC under the Material No.’s listed in the table below. They
are also available directly from the manufacturer, Av-Dec, in Fort Worth, Texas. Refer to www.avdec.com or
call (817) 738-9161
Material
Eurocopter P/N
Material Number
Av-Dec P/N
Hi-Tak Sealing Tape
ECS2242
1448182
HT3935RT
Hi-Tak Conducting Tape
ECS2252
1469560
PG138100-01
Floor Board Installation
TufSeal™ HT3000 on access panel
Easy application
American Eurocopter Expands Service Center Network
You can find your local service center in
American Eurocopter’s 2012 Customer Service
Directory, on the website here, or by calling the
Technical Support team at (800) 232-0323.
American Eurocopter announced at Heli-Expo
2012 that it has added Summit Aviation to its
extensive network of independent service centers
across North America. Summit Aviation brings AEC’s
authorized service center network to 24.
American Eurocopter’s service centers carry
an inventory of parts, tools and equipment. In
addition, they maintain a current FAA Repair Station
certificate and are qualified to perform maintenance
and structural repair in accordance with Eurocopter
guidelines.
An aerial view of Summit Aviation.
3
SERVICE BULLETINS & SERVICE LETTERS - January 2011
EC120
IN 2162-I-00 - GENERAL - ATA Chapter Numbers and Titles used in
Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
attaching the main landing gear lower torque link
SB 32-009 - LANDING GEAR - Ski installation - Failure of a screw on
the ski installation of the LH main landing gear
SIN 2406-S-65 - TAIL ROTOR DRIVE - Visual check of the double
bearing of the Tail Gearbox control shaft/rod assembly
EC130
IN 2162-I-00 Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
AS366
IN 2162-I-00 Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
SIN 2395-S-00 - GENERAL - Information following a fire on a helicopter which led to an emergency landing
AS355
SB 11.00.01 - PLACARDS AND MARKINGS - INSTALLATION OF
EMERGENCY “EXIT” LABELS
IN 2162-I-00 Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
“E”ASB 05.00.60 - LIGHTS – Position lights - Inspection of the optional equipment: “Position strobe lights”
EC145
ASB 67A-015 - ROTOR FLIGHT CONTROL – Tail rotor controls - Inspection of the control rod of the YAW SEMA
SB 53-007 Fuselage – Tail boom – Reinforcement of the tail boom
and vertical fin
AS365
SB 32.00.17 - LANDING GEAR - Ski installation - Failure of a screw
on the ski installation of the LH main landing gear
SB 05.00.59 - LANDING GEAR - Ski installation: check of the screws
attaching the main landing gear lower torque link
IN 2162-I-00 Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
SIN 2395-S-00 - GENERAL - Information following a fire on a helicopter which led to an emergency landing
SIN 2406-S-65 - TAIL ROTOR DRIVE - Visual check of the double
bearing of the Tail Gearbox control shaft/rod assembly
EC155
IN 2162-I-00 Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
SB 05-020 - LANDING GEAR - Ski installation: check of the screws
AS332
IN 2162-I-00 Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
EC225
IN 2162-I-00 - Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
SB 31-001 - INDICATING AND RECORDING SYSTEM - Modification
of VMS (Vehicle Monitoring System) V2.4.7. software
SB 71-008 Rev 1 - POWER PLANT - Activating the architecture for
low density altitude flight envelope extension (- 6,000 ft Zsigma)
ALLOUETTE
IN 2162-I-00 Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
SA341
IN 2162-I-00 - Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
SA330
IN 2162-I-00 - Rev 3 - GENERAL - ATA Chapter Numbers and Titles
used in Service Bulletins
IN 2386-I-00 - GENERAL - Technical Publications - General information
4
Commercial Sales Department: Introducing Three New Regional 4BMFT Managers
MIDWEST
NORTHEAST
SOUTHEAST
The sales team has seven (7) Regional Sales
Managers (RSMs) located in specific geographic
regions throughout the United States -- Northeast,
Mid-Atlantic, Southeast, Midwest, Central,
Northwest, and Pacific. The RSMs occasionally work
from company headquarters when they are in town
for meetings or training, but they spend most of
their time on the road in their regions meeting with
customers and exploring new opportunities for
our aircraft and services. We would like to take this
opportunity to introduce our three newest sales
guys.
Glenn Murray
Southeast RSM
(Joined AEC in August
2011)
“It was the product
that brought me here,” said
Glenn Murray, the new
Southeast RSM. “More
specifically, the abundance of product we offer,
versus what is available elsewhere.”
Murray, who spent many years working for the
competition, says the move to AEC has been perfect
for him. Joining AEC in late August of 2011, he was
initially working the Midwest region, but took over
the Southeast (Florida, Georgia, South Carolina,
Alabama, Mississippi, Louisiana, Tennessee, Puerto
Rico, U.S. Virgin Islands and the Bahamas) in January.
was the interaction with the clients; getting to know
them and in many cases, becoming real friends. I
have had the opportunity to travel all over the world
in my career and love seeing new places. I am really
enjoying the Southeast market, particularly Puerto
Rico, the Virgin Islands and Florida.”
Kris DeSoto
Northeast RSM
(Joined AEC August 2011)
RSM for the Northeast
(Delaware, New Jersey,
New York, Rhode Island,
Connecticut, Vermont,
Massachusetts, New
Hampshire and Maine). The region has been without
a full-time manager for some time, so DeSoto has his
work cut out for him.
Now a resident of Leonia, New Jersey, he
will soon be working out of the new American
Eurocopter sales office in New York City. Opening
this month in midtown Manhattan at the Atlantic
Aviation Metroport™, it is the only OEM sales office
in the area.
Already a successful career salesman, DeSoto
says the AEC product line provides him the best
opportunity to succeed. “I’ve watched American
Eurocopter dominate the U.S. market since I left
‘Brand X’ in 2002, offering a range of products that
can literally serve every market segment. My task is
to increase our market share here in the Northeast
by servicing our all-important existing client base
while creating new opportunities. The competition is
fierce, the clients are very sophisticated – and I love
the challenge.”
Kris is also the guy to talk to about our
North East Region Open House!
Click here for more details.
(cont’d on page 6)
Always a people person, work continues to
bring rewards for Murray, both professionally and
personally. “What I have always loved about sales
5
Commercial Sales Department: Introducing Three New Regional 4BMFT Managers (cont’d)
Bob Coutu
Midwest R4M
(Joined AEC February 6,
2012)
With a little more than a
month under his American
Eurocopter belt, Bob Coutu
has just recently had the
opportunity to make his first Midwest market visit
(North Dakota, South Dakota, Nebraska, Minnesota,
Wisconsin, Michigan, Iowa, Missouri and Illinois.),
where he was snowed in during a stint in Minnesota.
Coutu served 23 years in the Army National
Guard and was an aviator, piloting Chinooks for
approximately 15 of those years. From 1996-2003
he was a manufacturer’s rep, selling mechanical
and electro-mechanical components to OEMs, until
being called for active duty in Iraq in 2003. Upon
returning to the States in 2004, Coutu served as
a full-time Army Operations Officer, acting as an
advisor to the Singapore Air Force based at Old Navy
Dallas in Grand Prairie until 2007.
Having lived in Texas since he was a child and
Plano since 2000, Coutu is looking forward to the
challenges of his new position. “I enjoy meeting and
interacting with people, and I welcome competition,
whether it’s from my peers here at AEC or from our
direct competitors.”
Heli-Expo 2012 Report: Dallas, TX
The 2012 Heli-Expo was another great success
for the Eurocopter Group, and it was held right in our
backyard at the Dallas Convention Center.
This year, Eurocopter unveiled the EC130® T2
with a theatrical event on the first day. There were so
many people attending the event that we needed a
ladder to get pictures. It was well worth it.
During the unveiling, Eurocopter announced
seven launch customers and orders for 105 of
the new EC130 T2. The customers were: Maverick
Helicopters, Papillon Helicopters, Blue Hawaiian
Helicopters, Scandinavian Helicopter Group, Air
Commander, Europavia and Enloe FlightCare. This is
an incredible statement about the popularity of the
EC130 helicopter line in the United States.
The EC130 T2 is the latest evolution of the EC130
and includes some impressive upgrades: a more
powerful Arriel 2D turboshaft engine and upgraded
main gearbox delivering enhanced performance;
an active vibration control system; improved air
ventilation, distribution and demisting systems;
a cabin interior structure redesign with a full flat
floor; a cockpit update for enhanced man-machine
interface; increased max weight and CG range for
improved useful load; and reduced operating costs
with a 6,000 hour mature TBO.
In addition to the unveiling of the EC130 T2,
there were many other newsworthy events. Several
highlighted American Eurocopter’s growth and the
prevalence of Eurocopter helicopters in the United
States. You can read more about them here.
Heli-Expo 2012 really kicked things into gear for
the year. It won’t be long and we will have to start
planning for Heli-Expo 2013, which will be held in
Las Vegas from March 4 – 7. See you there!
The EC130 T2 just after the unveiling at Heli-Expo 2012.
6
American Eurocopter’s North East Region Open House
We invite you to join us for our first North East
Region Open House! This inaugural event will feature
several Eurocopter aircraft on static display, technical
briefs, product updates, Keycopter training and
opportunities to meet with our Director of Supply
Services, Jane Tischler, and American Eurocopter
pilots.
It is scheduled as a multi-day event, so you can
find a time to visit that works with your schedule.
Dates: Time: Location:
Please RSVP (contact info below) for specific
briefs and presentations, or if you would like
dedicated time with one of our hosts. Lunch
& refreshments served daily. If you would like
additional information, or an agenda of the event,
contact Kris DeSoto, American Eurocopter North
East Regional Sales Manager, at kristopher.desoto@
eurocopterusa.com.
April 10-12, 2012
10am – 4pm daily
HHI, Kearny Heliport in NJ
165 Western Road
Kearny, NJ 07032
973.813.2300
http://hhiheliport.com
RSVP for Keycopter training:
ericka.wright@eurocopterusa.com
RSVP for Technical Update Presentations to:
scott.dodge@eurocopterusa.com (603) 817-6136
michael.morters@eurocopterusa.com (214) 629-6282
Aircraft on Static Display Featuring VIP5PVSBOE
$IBSUFSConfigurations:
EC155B1, EC135, AS350 & AS365
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