Palex and Brother prove
that “At your side” is
more than just a motto
CLOSE PARTNERSHIP DEVELOPs
A CONSOLIDATED VISION
ON HOW TO WORK SMARTER
From a small glossary translation project to
complex multilanguage and engineering solutions:
six years of collaboration between Palex and
Brother have proven Palex to be a trusted partner
and a major supplier of translation services.
T
o support the ongoing work from Brother, in 2012
Palex established their own Brother account team,
joining experienced project managers, quality control and desktop publishing (DTP) specialists. Not
only do they handle a huge number of projects, they
work to increase effectiveness and efficiency transforming a routine job into an ongoing collaborative partnership between contractor and client.
Visit our website to learn how Palex can help you boost your business internationally
and accelerate your time-to-market
The Brother Group is a
multinational company
with offices throughout
the world, manufacturing
plants in Japan, Taiwan,
Vietnam, the Philippines,
the USA, Malaysia and
the UK as well as sales
offices in over 40 different
countries Brother products
are now sold in more than
100 countries around
the world. Brother’s motto
is “at your side” — this is
reflected in all segments
of the business and means
putting the customer
first. The scope of Brother
business, apart from their
well-established products
such as multifunction
centres, printers, sewing
and labeling machines,
now includes scanners,
web-conferencing
software and hardware
and solutions for
corporate customers.
©2014 Palex Group Inc. All rights reserved.
2 Challenges in developing
a smarter business
Palex has been our
reliable translation
vendor since 2008.
Their professionalism,
flexibility and customerfocused approach make
it a pleasure to work
with them even on the
most complex of projects.
I feel that Brother’s
“at your side” ethos
is fully reflected in our
cooperation with the
account team at Palex.
Palex started working on Brother projects back in 2008 as
a young but already experienced player in the consumer electronics and software translation markets. By that time Brother’s experience of other translation companies helped them to form a
well-thought-out set of requirements concerning the quality of
the final product. The partnership with such a large customer
was an exciting new challenge for Palex.
Helen Allcock
Documentation Group
Brother International
Europe
The volume of work has increased and Palex are now providing support to their client in new areas from glossary creation,
translation and DTP of user manuals, to software translations
and post processing of resource data and images.
35.501.000
13
2008
2009
13.828.000
supported languages
2010
2011
2012
52 languages
52
37
4.032.000
34
3.785.000
24
30
3.128.000
2.985.000
Translation
workload, words
7.743.000
words translated from 2008 to 2013
into
2013
Visit our website to learn how Palex can help you boost your business internationally
and accelerate your time-to-market
64.302
pages published from 2008 to 2013
©2014 Palex Group Inc. All rights reserved.
3
Partnership Challenges
Palex are an efficient
and reliable translation agency. I regularly use
them for Brother article
and website translations
for our European websites. They are quick to
turn around work at short
notice and communicate
well. Considering how
far ahead they work from
GMT time, they always
respond the same day.
In response to the challenges of the partnership, our
brother account team have had to:
Test and select qualified linguists in more than 30
languages, find translators and editors for new languages
Collaborate with Brother to deliver terminology and
language standards, taking into account any countryspecific requirements
Engage independent subject matter experts to consult with
on complex questions
Develop advanced customized proofing and approvals
processes
React to non-typical projects with precise budgets and
timings
Juliet Emmerson
Communications
Coordinator
Brother International
Europe
Brother
account
team:
4 project
managers
4 DTP
specialists
4 quality
control
specialists
The Brother account team
The Brother account team is also supported by engineering
staff in cases when technical tasks arise. The whole team
displays remarkable enthusiasm and commitment in their
daily work. They find a pleasure in tackling challenging tasks
and carrying out end-to-end projects using advanced methods
and effective tools.
Visit our website to learn how Palex can help you boost your business internationally
and accelerate your time-to-market
We would like to
thank all the Palex
team members for studying our contents and
generating ideas for the
best quality. We are quite
impressed with your motivation and ability.
Miyuki Komuro
Brother Industries, Ltd.
©2014 Palex Group Inc. All rights reserved.
4
Ingredient for success
The main ingredient of the team’s success is a
client-oriented approach: the project managers
use their broad experience and unique know-how
to realize brother’s “at your side” philosophy.
O
ver time, Palex has become one of the key
translation vendors used by Brother. Brother’s
long-term support of Palex as a supplier of
translation has helped Palex to develop and
grow as a company as well as refine workflow
processes to achieve swift and successful responses to projects. Ultimately, the relationship that has been formed, has
made Palex ready to face new challenges to bring our client
to global success.
We are continuously
improving in order to
use our experience and
knowledge for the benefit
of the Brother product
end user. The result of
our collaboration with
Brother gives us cause to
be proud of the quality
work carried out.
Pavel KOSHAK
CEO
Palex
I have only just begun
working with Palex
but their response so far
has been swift and courteous and they are assisting
me with amendments to
an order. I look forward to
working with the team on
many future projects!
Alain Attias
SEO/SEM Officer
Brother International
Europe
Brother is a fantastic
partner with whom
you can not only work
on current issues but
also discuss bold ideas on
developing and optimizing processes, share news
and swap experiences.
Our team managers know
that they can always
count on professional support and good advice from
the customer.
Natalia LANKINA
Brother Account
Team Lead
Palex
In my experience with
them I would say
Palex are trustworthy
and reliable.
www.palexgroup.com
sales@palexgroup.com
877-393-3289 (TOLL-FREE)
Palex are a great
translation agency
to work with, they have
an extremely high level
of customer service: The
team are quick to respond
to any request and keen to
ensure that the work is to
the highest standard possible, dealing easily with
any request we might
make of them, simple
or complex. I am always
pleasantly surprised by
both their attitude and
their amazing attention
to detail.
Catherine Kaye
PR Officer
Brother International
Europe
James Evans
Training Specialist
Services & Solutions
Brother International
Europe
Visit our website to learn how Palex can help you boost your business internationally
and accelerate your time-to-market
©2014 Palex Group Inc. All rights reserved.