JOB ANNOUNCEMENT
Job Title:
Volunteer Coordinator – Database Administrator
Department: External Affairs, Volunteer department
Supervised By: Director of Volunteer Engagement
Employees Supervised: N/A
Classification: Non-Exempt, Full-Time, Hourly
Date:
April 2016
THE ORGANIZATION:
The Center for Economic Progress (CEP) envisions an America of shared prosperity, where all working
families can access the financial opportunities they need to succeed. CEP helps low- income, working
families as a trusted provider of tax and financial services. Everything we do, from direct service to
informing public policy, improves the financial stability of those we serve.
Refer to www.economicprogress.org for more information about CEP’s programs.
POSITION SUMMARY:
Working hand-in-hand with the Director of Volunteer Engagement, and the Volunteer and Community
Engagement Coordinator, the volunteer team is responsible for helping to grow and strengthen CEP’s
existing volunteer program which currently recruits and manages over 900 volunteers who provide
more than 26,000 hours of service. This position serves as the department’s “expert” on Salesforce
database utilization and management. The Coordinator will participate actively in CEP’s external affairs
team.
RESPONSIBILITIES:
Database (approximately 50% of the time)
● Serve as the lead staff member, the “Power User” of the volunteer department overseeing the
management of Salesforce database. Manage volunteer program data, including purging lists,
creating records, maintaining volunteer contact information, records of volunteer service, and data
on volunteer shifts. Ensure appropriate logging of inquiries and connection back to Salesforce
records
● As the Power User for the department, train new departmental staff on Salesforce, following the
standards manual and other training materials. Seek out training opportunities to increase
proficiency with Salesforce
● Run queries, provide analysis, produce dashboard reports, and other reports as requested by
Director and other departments
● Utilize and set up Salesforce to schedule volunteers for training and volunteer shifts
● Utilize Salesforce to produce segmented emails and mass volunteer mailings such as the volunteer
newsletter and other volunteer communications. Manage the timelines of those mailings, keeping
others on task and to the schedule.
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Volunteer Stewardship (approximately 20% of the time)
● Participate in developing strategies for volunteer stewardship, management, and retention that
promote high levels of volunteer satisfaction. Implement those strategies
● Prepare and conduct volunteer surveys, mailings, and others as assigned by Director
● Plan and execute volunteer appreciation/recognition events for tax clinic, financial capability,
assigned tax sites, and CEP overall
● In collaboration with VE staff, create content for Volunteer Newsletter and distribute to volunteers
● Serve as primary staff to support volunteers needing assistance and a response from the volunteer
department phone line and email address. Return volunteer emails and phone calls with highest
level of customer service. Coordinate with Innovation Manager to ensure timely resolution and
responses to issues with online training.
Volunteer Training and Tax Site Work (approximately 20% of the time)
● Collaborate with volunteer staff to ensure a positive, productive volunteer experience
● Develop process for placing reminders messages to volunteers for orientations and trainings for all
CEP programming. Oversee and implement that process
● With the volunteer staff, plan and coordinate logistics for volunteer orientations and trainings for all
CEP programs. During tax season most of those take place on weeknights and Saturdays
● Conduct evening and weekend tax site visits during tax season
● Participate in the tax season working group(s) to coordinate volunteer needs and expectations
● Coordinate supplies, hospitality, volunteer registration, site orientations, and help desk activities
Intern Program (approximately 5% of the time)
● Work with Director to design an intern and fellowship program that fills critical program needs while
creating meaningful opportunities for interns and fellows. Implement that program which includes
posting ads, attending recruiting fairs, screening resumes, setting interviews, onboarding,
conducting exit interviews, etc.
Other (approximately 5% of the time)
● Attend and actively participate in required educational programs and departmental and staff
meetings
● Protect organization's value by keeping information confidential
● Update job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations
● Perform other duties as assigned by supervisor
QUALIFICATIONS:
Education
● Bachelor’s Degree or commensurate experience required.
Job Experience
● Minimum of one year required, including work with volunteers, in community programs, or other
relevant experience.
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Special Skills and Qualifications
● Proficiency with MS Office Suite and/or Google products and, ideally, experience with databases or
CRM software
● Exceptional interpersonal skills
● Personal volunteer experience highly preferred
● Excellent oral and written communication skills
● Proven customer service skills
● Experience and comfort with public speaking
● Strong organizational skills, attention to detail, and ability to prioritize and meet deadlines
● Self-starter with ability to work independently and in a team environment
● Ability to work positively and professionally with people of diverse backgrounds
● Interest in and commitment to CEP’s mission and vision.
WORK ENVIRONMENT:
● This position operates primarily in a professional office environment that is accessible. Some work at
off-site locations may be required and those may not necessarily be fully accessible
● This role routinely uses standard office equipment such as computers, phones, photocopiers,
scanners, filing cabinets, and fax machines
● While performing the duties of this job, the employee is regularly required to talk or hear. The
employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with
hands and arms. The employee must frequently lift and/or move objects up to 25 pounds and
occasionally lift and/or move objects up to 40 pounds
● This is a full-time position at 37.5 hours per week. Days of work are Monday through Friday, hours
flexible. Evening and weekend work will may be required, especially during tax season
● Some travel to off-site locations in the Chicago metro area is required. Occasionally, some out-ofthe-area travel may be expected
● Workplace is a smoke- and drug-free environment
● Decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual
orientation, gender identity or expression, age, national origin, citizenship status, military service
and/or marital status, order of protection status, handicap, disability, or any other factor
determined to be unlawful by federal, state, or local statutes
COMPENSATION:
• Salary is in the low to mid $30's, commensurate with experience
● Comprehensive benefits package (with some employee contributions) includes medical, dental,
vision insurance, and disability. Employer-matched retirement plan
● Three weeks paid vacation the first year, and 12 paid holidays
TO APPLY:
● Submit cover letter, resume, salary history, and salary requirement to:
jobs1@economicprogress.org. Please write your name (Last, First) in the re: line of your e-mail
● Incomplete applications will not be accepted. No phone calls please. Candidates will be considered
immediately and the position begins as soon as possible.
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