Regulatory investigations – Introduction
The aim of this note is to give practical guidance on the conduct of investigations instituted by the FCA. Reference will also be made to the investigatory
powers of the PRA where relevant.
The starting point for a firm finding itself under - or assisting in an - investigation by the FCA will be whether it should institute its own investigation into the
same facts. Often this is the most sensible course. Reasons why the firm may wish to do so include:

The application of the Principles may well lead the firm to the conclusion that it should conduct its own review notwithstanding the
regulator ’s interest, since the firm’s own review can usually be conducted much more quickly - which will generally be in the interests
of employees and customers.

If there are concerns about whether individuals have breached their duties to the firm/remain fit and proper, the firm will wish to consider
for itself whether it needs to suspend staff and/or institute disciplinary proceedings.

If the investigation highlights an area in which business may not be being conducted in accordance with the rules/the firm’s own
standards and procedures, it will wish to establish as quickly as possible whether this is the case and implement a remedial programme
and mitigate any further breaches or losses.

It will enable the firm to be better informed of the issues and thus able to deal with the investigation more quickly and effectively. It may also
be that the FCA can be persuaded to modify the scope of its investigation depending on the outcome of the firm’s own work.

The firm will be much better placed to make representations to the regulator about concerns which the regulator may raise during the
investigation or at its conclusion.

If disciplinary proceedings follow, it will be sure that it has considered not only the issues which the FCA thought relevant, but any
surrounding facts and circumstances which may provide useful context and mitigation.
The factors which may make an internal investigation unattractive for a firm, but will rarely point to the conclusion that it should not be undertaken, include:

The firm’s own work may well not be privileged, and the FCA would expect to receive copies of anything relevant - including often the final
report. This can put the FCA further up the learning curve than it would otherwise have been - albeit often only in terms of timing.

It may add to the overall expense in terms of cost and management time.
This note includes practical guidance for a firm conducting an internal investigation - and this material is equally applicable to an internal investigation which
is run in parallel to a regulatory investigation.
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Informal requests for information
Both the FCA and the PRA may request the production of documents or information without issuing an information request. This process is often called
voluntary production.
There is little that the appropriate regulator cannot ask a firm for even where there is no exercise of compulsory or formal powers. Both the PRA and FCA
will expect a high level of co-operation. It is not easy to challenge such requests and often counterproductive to do so.
The FCA has said that it will not normally seek to request voluntary production of material which it would not have had a right to obtain through use of its
compulsory powers. Both regulators are obliged to maintain confidentiality in any information provided to them voluntarily.
It is not always clear when the matter is being handed from supervision to enforcement (though if a member of the supervision team becomes part of the
investigation team, the firm would expect to be told). And note that the firm must permit the FCA to have access to the firm’s premises during ordinary
working hours with or without notice (though the FCA has said that it will usually aim to give notice).
In the past, the FSA has said that its standard practice is to use its statutory powers for the production of documents, the provision of information and
interviews. This is for reasons of fairness, transparency and efficiency.
Should the firm request that a formal
request for production be made?
The duty of co-operation in Principle 11 is broadly drafted and both regulators will rely on it to secure the
production of information and documents in the early stages of many matters - some of which may develop into
full scale investigations, others of which will not.
Even if the decision is reached that a firm wants a formal production request issued, care should be taken to
ensure that there is no suggestion that the firm is refusing to co-operate with the requests for voluntary
production. The appropriate regulator should be told why this stance is being taken.
Reasons why a firm might wish to ask for a formal production request include:

To avoid any suggestion that the firm had breached confidentiality in providing the documents to the
regulator. NB though often the terms agreed with clients provide for the firm to be able to provide
information without breaching confidentiality where the firm believes that to do so would achieve
compliance with its regulatory duties. This encompasses providing documents on the basis of Principle
11.

To gain greater certainty about the scope of the request. The benefit in this regard may not be significant.

Where there are serious concerns that the provision of a document may put a firm in breach of data
protection legislation (either in the UK or abroad).
If duties of confidentiality are the main concern, it may be appropriate to deal with the requests for information
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effectively on a voluntary basis but to request from the appropriate regulator a formal production notice for any
documents about which there is a confidentiality concern, once those documents have been identified by the firm.
The appropriate regulator should clearly be told about the basis for this request. This approach may also be
effective where a firm is concerned about its obligations under data protection legislation.
The duties on a firm
The FCA expects to request meetings with employees and access to business premises and to the firm’s
documents. In order to comply with Principle 11 a firm should (SUP 2.3.3G):

Make itself readily available for meetings with the appropriate regulator as reasonably requested.

Give the appropriate regulator reasonable access to any records, tapes, files, computer systems, which
are in the firm’s possession or control and provide any facilities the representatives or appointees may
reasonably request.

Produce specified documents, files etc. as are in the firm’s possession or control and as are reasonably
requested.

Print information from the firm’s computer systems and render it into legible format.

Permit the appropriate regulator to copy documents or other material at the firm’s premises and at the
firm’s expense.

Answer truthfully, fully and promptly, questions put to it by the appropriate regulator.
Also to comply with Principle 11, the firm should take reasonable steps to ensure that employees, agents and
appointed representatives do the same.
Disciplinary proceedings will not usually follow from a failure to comply with requests for voluntary production or
interviews, but such failures would be viewed in their context.
The duties imposed on individual
employees
The firm may be asked to take reasonable steps to ensure the compliance of its employees with the appropriate
regulator’s requests.
Employees who are approved persons owe their own duty of co-operation under Principle 4 - “an Approved
Person must deal with the FCA and the PRA and any other regulators in an open and co-operative way and must
disclose appropriately any information of which the FCA or PRA could reasonably expect notice.”
The FSA maintained that no disciplinary proceedings would be brought simply because someone chose not to
attend a voluntary interview or to answer particular questions. But an adverse inference could be drawn from
such a failure.
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Employees who are not approved persons do not owe a duty to the FCA or PRA to co-operate. But:
Suppliers under material outsourcing
arrangements

They owe duties to the firm as their employer which may be breached if they refuse to comply with the
firm’s direction.

In a serious case there may be fitness and propriety issues.

The firm itself is under a duty to take reasonable steps to ensure that employees comply.
A firm must take reasonable steps to ensure that each of its suppliers under material outsourcing arrangements
deals in an open and co-operative manner with its regulators in the discharge of their functions in relation to the
firm.
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Information requests
Information requests
Section 165
The FCA and PRA can require authorised persons to provide information or documents that are “reasonably
required” in connection with the exercise by either regulator of its statutory powers.

“Documents” means any way of recording information - anything readable, plus tapes, films, recordings
etc.

“Information” is not defined, but the FSA relied on this provision to include replies to oral and written
questions.
There does not need to be a formal investigation instituted. Nor does there need to be a regulatory concern
about the firm asked to provide information.
Documents protected from production
Documents and information in respect of which duties of banking confidentiality are owed are not required to be
produced unless:

The person to whom the request is made is the person, or a member of the group of the person, under
investigation;

The person to whom the duty of confidentiality is owed is the person under investigation or a member of
that person’s group;

The person to whom the duty is owed consents; or

The requirement is specifically authorised by the investigating authority - section 175(5) FSMA.
AND: Documents which are protected under section 413 FSMA, and arguably those which would otherwise be
privileged, are not required to be produced - see separate guidance on privilege.
How the power is exercised
The appropriate regulator may exercise these information gathering powers by notice in writing or by sending an
authorised officer to collect the information or documents.
A reasonable period of time is allowed for compliance with a written notice. Information and documents must be
provided “without delay” if an authorised officer attends to collect them.
Failure to comply
Failure to comply without reasonable excuse may be treated by the Court as a contempt of Court punishable by
an unlimited fine and/or a prison term.
Intentionally destroying/concealing/falsifying documents which are or are suspected to be relevant to the
investigation is an offence under FSMA carrying a prison term and/or fines.
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Deliberately or recklessly providing information in response to an information requirement which is false or
misleading in a material particular is an offence under FSMA carrying a prison term and/or fines.
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3
Practical issues in responding to information requests
Can the request be challenged?
Practically speaking the answer is generally “no.” The FCA and PRA are only obliged to conclude that the
documents or information are “reasonably required” in connection with the exercise of their statutory functions.
This is very broad and the firm would in all likelihood lack the information necessary to consider the issue in its
entirety.
The firm would in any event wish to give very careful thought to any challenge and how it would be viewed by the
regulator.
If the question is whether the request can be challenged in relation to one or more identified documents, matters
become somewhat easier.
Who can be required to provide
information or documents?
Does the requirement extend to
information which is not recorded?
Any person who is, or was, an authorised person.
Any person who is connected with an authorised person - “A” - which means any person who is or has been:

A member of A’s group.

A controller of A.

Any other member of a partnership of which A is a member.

In relation to A, a person who is or has been an officer or manager of A or an agent of A or of a parent
undertaking of A.
Yes - people can be expected to answer questions from memory.
Whether the power under section 165 extends to conducting interviews is open to debate - although both the FCA
and PRA clearly have other powers to conduct interviews. In any event, the difference between a discussion with
either regulator in which questions are put and answered and an interview may not be great.
There may be occasions on which the firm, or individual, wishes to see the interview conducted under the
appropriate regulator’s compulsory powers rather than on a voluntary basis. Reasons for this include possible
concerns about confidentiality and clarity of scope, but more importantly so far as individuals are concerned, the
right not to have answers which were given under the use of compulsory powers used in criminal proceedings or
market abuse cases.
NB approved persons’ duty to co-operate under Principle 4.
Can the regulator ask the firm or its
It is difficult to be definitive.
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employees for their opinions on issues
or facts?
The appropriate regulator should be using these powers to ascertain facts. Generally a distinction is drawn
between opinions and facts. However, there may be circumstances in which an opinion is relevant to the events
which have happened.
If there is concern about producing opinions to the appropriate regulator, it may be worthwhile asking for
clarification of their basis for concluding that the opinion is relevant.
NB privileged material does not have to be provided and great care should be taken in reaching the conclusion in
a particular case that it should be and then only under an agreement as to limited waiver of privilege.
A document contains both privileged
material and relevant non-privileged
material
Consider whether the entire document is in fact privileged by reason of the inclusion of privileged material - does
it fulfil the “dominant purpose” test?
Relevance
Where it is clear that a document is a collection of separate items or entries - a diary, minutes - then it may well
be possible to agree with the regulator that material which is on any view irrelevant should not be provided. A
redacted copy can be prepared and produced to the regulator.
If not, the privileged material can be redacted and the non-privileged material only disclosed.
It should always be clear whether or not a document has been redacted.
Material stored electronically
Has to be produced in “legible form.”
Documents held by third parties
Both regulators have the power to require the production of the material by the third party.
If the material is such that the firm has control over it - i.e. can require its production to the firm, the firm will be
expected to get it from the third party and make it available.
NB the firm has an obligation to state where any documents are which would fall within a requirement for
production but which are not in fact produced.
There may be an argument about whether documents which are on the firm’s premises are within its possession
or control - the test for production in a regulatory context - even if they belong to an employee. In any case of
doubt or difficulty, the appropriate response if a firm is not able to produce particular documents is to inform the
regulator of this fact and the reasons why. An open and candid approach to the regulator in relation to any
difficulties in the production of documentation or information is best and should help to avoid any suggestion that
the firm has tried to mislead the regulator or failed to comply with its obligations.
Documents held by former employees
If the documentation would fall within a request for production made by a regulator, they should be consulted as
to their views/told about the approach that the firm has taken. It is important not to give the impression that a
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request for production is complete if it is known/suspected that there is relevant information which belongs to the
firm which the firm has been unable to access and produce.
Information held outside the jurisdiction
In general terms, the Principle 11 duty of co-operation means that attempts should be made to obtain information
from group companies even if it is held outside the jurisdiction. The specific circumstances should be considered.
If there are concerns about confidentiality, which may be more of an issue under the law of the place where the
information is held than they are in the UK, the point should be discussed with the appropriate regulator and a
pragmatic solution is often found.
The firm will wish to consider the potential discoverability of documents in any actual or contemplated litigation in
the UK in the context of bringing additional documentation into the jurisdiction.
Information which would have fallen
within the request has been destroyed
If relevant, the regulator will need to be told what is known about the destruction.

Care needs to be taken not to give the impression that any document production exercise is complete if
the destroyed material would have fallen within its terms.

Destroying documents (or causing or permitting them to be destroyed) which are known to be relevant to
an ongoing FCA or PRA investigation/one likely to be commenced, with the intention of concealing facts
or providing false or misleading information is a criminal offence.
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4
Search warrants
Search warrants
Section 176 FSMA
The FCA and PRA need a search warrant to enter premises by force. This is similar to what is known colloquially
as a “dawn raid.”
Note, however, that a firm must allow the FCA to enter its premises with or without notice during ordinary
business hours. That said, the FCA normally expects to give notice of its visits.
So the FCA can, and does, attend at premises and ask that information be provided without a search warrant.
This section deals solely with search warrants. It is important that staff knows that there are two procedures, the
difference between them and what they should do in the event that the FCA or PRA invokes either of them.
The FCA or PRA may apply to a justice of the peace for a warrant to enter premises where documents are held.
The FCA or PRA can apply for a search warrant where:

A person on whom an information requirement has been imposed fails to comply with it in whole or in
part.

There are reasonable grounds for believing that were an information requirement to be imposed, relevant
material would be destroyed, removed or tampered with.
There is a memorandum of understanding between the FSA and the police which covers search and seizure
warrants; it does not impose requirements but does set out best practice. This has been retained on the FCA
website.
The warrant must specify, amongst other technical details, the name of the person who applied for it, the
premises to be searched and as far as practicable the items sought. The warrant has to be provided to the
occupier at the start of the search.
It is important that all relevant staff knows what procedures to follow in the event that a search warrant is obtained
and executed. Appropriate training should be given and kept up to date.
A warrant entitles a police officer to:

Enter the premises.

Search the premises and take possession of any documents or information that appear to be of the kind
in respect of which the warrant was issued.

Take steps to preserve or prevent interference with the relevant documents or information.
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
Take copies of relevant documents or information.

Require any person on the premises to provide an explanation of any document or information that
appears to be relevant or to state where it might be found.

Use such force as is reasonably necessary.
An investigator may accompany the police officer and if he is so accompanied, the investigator may exercise the
powers referred to above, provided that he is under the supervision of the constable.
NB that neither regulator is able to obtain by search warrant information that it is not able to obtain under its other
information gathering powers. So privileged material may not be taken and the limitations in relation to material
covered by banking confidentiality apply.
Material taken under a search warrant must be returned within three months unless criminal proceedings are
instituted.
Intentionally obstructing the execution of a search warrant is an offence - carrying three months’ imprisonment, or
a fine of up to £5,000 or both.
Other bodies having the power to apply
for search warrants
Include HMRC and the Competition authorities. The principles are similar.
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5
Practical issues in dealing with search warrants
Generally
Ensure that there is clear, concise internal guidance on the procedures to be followed.
Guidance needs to be available to all those who may have to deal with search warrants, including, importantly,
reception or security staff as they are often the first to encounter the officers.
There should be a readily available contact list of people, both internally and externally, who need to be
telephoned immediately in the event of a search warrant being executed.
The “Golden Rules”
On the arrival of the Investigators

Make it clear that the firm’s stance is to be co-operative.

Do not be hostile or obstruct the investigation. Be polite.

Do not be overly compliant. The investigators’ powers are carefully defined/limited.

Do not do anything which could compromise your or the firm’s position (e.g. do not destroy documents or
alert third parties about the raid). Make sure all your team/staff know this.

All communications with the Investigators must be honest and truthful. Deliberately misleading the
Investigators may be an offence and/or have serious regulatory consequences. Misleading can include
half-truths and incomplete statements which deliberately leave the Investigators with an inaccurate
impression.

Accompany each Investigator at all times.

Keep a copy of all documents copied or removed by Investigators.

Obtain a signed receipt for all items copied or removed by the Investigators. Ensure that items in the
receipt are clearly identified.

Keep a full note of everything that happens (where the Investigators go, all questions and answers, which
documents they look at, points of dispute, timing).

Seek immediate legal advice if at any stage you are uncertain as to your rights and responsibilities.
Verify the authority of those present - check the warrant for any obvious errors or omissions.
Copy the warrant.
Ask the officers to wait whilst a responsible person is contacted. If at all possible, show the officers into a
separate room away from staff/clients.
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Internal and external lawyers should be contacted immediately.
The officers should be asked to wait for the arrival of legal advisers (internal or external). They may do so; but if
they decline to wait, there is practically speaking nothing which can be done. The fact of the request and the fact
of the refusal should be noted.
The officers should not be left unaccompanied on the firm’s premises. A member of staff should accompany them
throughout.
Ensure that the firm appoints one single point of contact for dealing with the officers and co-ordinating the team.
This will make communications easier and clearer and will mean that there is less danger of wires becoming
crossed.
Important administrative arrangements
Ensure that any document destruction policy is suspended - this relates to documents, emails and tape
recordings of telephone calls. Get together:

A team of potential shadowers (members of the internal/external legal teams).

Administrative staff - who can photocopy material.

A senior executive with a good knowledge of the firm.

An IT specialist - who knows how the systems work.
Consider emailing all the firm’s employees. This will not be appropriate in all cases.
Consider suspending internal/external email (generally or for individuals or groups). This will not be appropriate
in every case.
Set a room aside for the investigators. They should not be left unaccompanied. Ask the investigators to wear
badges so that they are readily identifiable.
Set up a dedicated internal and external email distribution list.
Circulate contact details of the internal and external team.
Get in touch with PR consultants/in-house PR advisers. Ask them to develop a holding statement if required.
Let senior management know.
At the start of the investigation
Meet the team of shadowers and ensure that they understand their role.
Ensure that the IT specialist understands what he/she is to do.
Ensure that the shadowers and IT specialist know to seek advice whenever they are unsure and that they know
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to whom to turn for advice.
Try to work out where privileged material is likely to be held and/or a list of in-house counsel whose
communications may be privileged.
Agree the ground-rules with the investigators:
Shadowing the investigators

Manner of shadowing.

Dealing with disputes on privilege, relevance and confidentiality.

Photocopying procedures.

IT procedures (discuss their plans to review electronic data).

Confidentiality.
Do not obstruct the investigators. Aim for mutual respect. Recognise that each person is just doing their
respective jobs.
The investigators should be accompanied at all times (within reason) until they leave the premises. That said,
care needs to be taken not to irritate them.
An index should be prepared of everything done by the investigators noting:

Documents requested, not produced, examined, confidentiality asserted, copied and/or retained and
where privilege or relevance is disputed.

Keywords used in searching.

Documents seized under seize and sift powers.

Questions asked and answers given.

Any procedural defects in the investigation.

Any informal comments made by the Investigators.

Any other matter raised during the investigation.
No subjective comments should be recorded on this list in case it becomes disclosable.
At least two copies should be made of everything copied by the investigators. If the investigators ascribe
reference numbers to documents, a note should be made of these. It is important that copies are made of any
original material taken.
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Power to require the production of
documents
These should be specified in the search warrant - sometimes in quite general or comprehensive terms.
The investigators can take originals. Wherever possible, the firm should keep copies. Objections to the
production of documents:

If it is clear that the material falls outside the scope of the search warrant.

If the material is privileged.

Banking confidentiality. Documents subject to banking confidentiality may still be subject to production advice should be taken.
Note that the ownership of documents is generally not a basis for objection to their production - i.e. provided that
the documents fall within the scope of the warrant, it is irrelevant whether they belong to the firm/some other
person.
Practicalities of raising an objection on the basis of relevance:

In reality, either it will be clear from the face of the search warrant that particular documents are not
covered by it or it will be very difficult to raise an objection on the basis of relevance.

If a point is raised and it is not possible to resolve it, the firm may be able to secure the agreement of the
officers to put the disputed documents into a sealed envelope/box for the issue to be further debated later.
Practicalities of raising an objection on the basis of privilege:

Identify whether it is likely that particular files will contain privileged material - eg the subject matter of the
files, or their owner, may indicate that it is likely that privileged material is included.

If it is likely that there is privileged material, tell the investigators this and give brief details why - “File
consists of correspondence with external counsel in relation to project X” etc.

Suggest that the firm be allowed to examine the files and produce only non-privileged material - either
while the investigators wait or subsequently. The investigators may be more likely to agree to this if a
named individual in in-house legal or external counsel undertake to be responsible for the task.

If the officers will not wait, ask that the files which may contain privileged material be placed in sealed
envelopes/boxes so that their treatment can be considered further later.

If all else fails, which it may, simply record the fact of the request/discussion and the outcome.
Make a note of any objections raised.
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Computers
Provided that it is clear that the search warrant covers it, the investigators may take computers/hard
drives/laptops/hand held devices.

If these are likely to contain privileged material, make this point and try to agree a method for identifying
and protecting privileged communications.

This may in practice mean simply securing the investigators’ agreement not to interrogate or examine any
computer until a method has been agreed for the identification of privileged material. It will not usually
prevent the investigators from taking equipment with them.

It may be that the investigators can be persuaded to agree that the firm will conduct searches for
particular documents and/or this may be all that the search warrant extends to. If so, the firm’s contact
person for the execution of the warrant should agree a sensible plan for doing so.
Do not give the investigators log-on information. If relevant, explain that the firm’s policy is not to provide this, but
that the firm is still anxious to co-operate. If need be, an employee will need to log on to the computer and then
assist the investigators in any search.
If data is encrypted, the duty to co-operate would extend to providing the “key” to encrypted material.
Power to ask questions
The investigators have the power to require anyone on the premises to provide an explanation in relation to any
document or piece of information which they come across.
Consider who will answer questions if raised and try to encourage the investigators to deal with this solely
through the central point of contact.
Take notes of any exchange.
The line between questions and an interview is not always easy to draw. Generally, however, the interview power
is only exercised after a search warrant has been executed - often some time later.
Material which is out of the office but
which would be covered by the warrant
if it was in the office
Strictly: The warrant is specific to premises. The firm’s duty is to co-operate with the execution of the warrant, but
this does not extend to bringing property within its scope which is not already there at the time of the execution of
the warrant.
As a matter of practice: The firm will want to consider whether documents which are not currently on its premises
(e.g. because they are at an employee’s home) should be provided. It may be that it is the right thing to do so.
NB that where the warrant has been issued on the application of either regulator, the firm will also need to bear
Principle 11 in mind.
Care must be taken in any representation made to the investigators about the completeness of any documents or
16
information, provided where it is known that there is relevant material which is not on site.
Copies
A receipt should be given for all information and documentation and equipment removed from the premises.
Check it is accurate.
The firm should be allowed to keep copies of anything removed. Ask for this and record any exchange.
Arrangements may need to be made to photocopy/download material quickly.
If necessary, prioritise what should be copied.
Tell the investigators if there are particular reasons for needing to keep copies - over and above the relevance of
the material to the firm’s own investigation (e.g. needed for ongoing business).
Make arrangements to receive copies of anything taken away which was not copied before.
Power of arrest
The police have their usual powers of arrest and will use them as they see fit.
Power of search
The investigators can use force to enter premises, though this should not be necessary as access should be
afforded them.
They can also exercise powers of search, although the firm is obliged to co-operate - e.g. open filing cabinets,
direct the officers to where material will be found. The aim should be to eliminate the need to search for material.
Generally the investigators will want to see material in situ.
At the end of the day
The investigators may want to hold a de-brief meeting.
Try to resolve any “brown envelope” issues.
Reserve the right to raise further issues about privilege or confidentiality later.
Obtain a copy of the list of material the investigators have taken and cross check it to the firm’s list.
Hold a de-brief meeting with the internal/external team.
Review the (copies of the) documents taken.
Consider whether the firm needs to commence its own internal investigation.
Update the PR team.
Consider whether there are any corporate disclosure issues.
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6
Skilled person reports
Skilled person reports
Section 166
The FCA or PRA can require a person to provide it with a report on any matter in relation to which it could have
required information or documents under section 165 - ie anything reasonably required in connection with the
exercise of either regulators’ statutory functions.
The skilled person can be appointed by the firm or the FCA/PRA directly. In either case, the firm bears the cost.
There are various provisions required to be included in the contract between the skilled person and the firm.
NB any person who has provided similar services to the firm is obliged to provide reasonable assistance to the
skilled person - usually this is relevant to auditors.
The firm is required to provide all reasonable assistance to the skilled person - this includes:

Giving access to the firm’s systems and records; and

Providing explanations.
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Practical issues in dealing with skilled person reports
Agreeing the scope of the report
It may well be possible to narrow the scope of the report in discussion with the appropriate regulator. Clearly this
needs to be determined at the outset, and care should be taken to consider the matter within the firm and then
discuss with the appropriate regulator what would best meet their concerns and needs. For example:

Could the work be done in stages?

Can the terms be narrowed so that the work is likely to be more focused?

Is any aspect of the work already covered by the firm’s own work and could the regulator be persuaded to
use this?

Does the regulator sufficiently understand the underlying issues to be able to determine appropriately
what is required? Would further discussions with them help in clarifying the particular part of the business
so that they could revise the proposed scope of the skilled person report?

The regulator should be made aware of any difficulties which the firm is likely to face in providing the
necessary resources for the project. This may lead to revising the scope of the report and even if it does
not, it is likely to minimise difficulties later, or suggestions that the firm is not co-operating, if the problem
has been flagged early on.
Creating new material
New documents which are created for the purpose of assisting the skilled person are unlikely to be privileged.
Care needs to be taken if there is any risk of associated civil litigation (although for the documents to be subject
to production, they would of course still have to be relevant to the issues in the civil claim).
Commenting on the report
The firm should have an opportunity to comment on drafts of the report, although for obvious reasons it has no
editorial control.
A parallel report?
In some circumstances the firm may wish to consider obtaining its “own” report so that if there are issues particularly issues of judgement or opinion - with which it wishes to take issue when the skilled person reports, it
has some basis for doing so.
Even if such a report did not cover the full field to be addressed by the skilled person, there may be one or more
defined issues where it would be appropriate.
Such an exercise would be privileged if it consisted of legal advice to the firm. However, this will not always be
the case. Moreover, if the intended use is to counter conclusions which the skilled person has reached, privilege
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might need to be waived in due course in any event.
The report
Will not be a privileged document and so is subject to production in any civil litigation to which it is relevant.
There is very little which can be done about this.
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8
The Appointment of Investigators
Investigations into general and specific concerns - sections 167 and 168 FSMA.
Investigators may be appointed if it appears to the FCA or PRA that there is good reason to do so in relation to any aspect of an authorised firm’s business
or its ownership and control.
Investigators may also be appointed if it appears to either regulator that there are circumstances to suggest that a regulatory offence or breach, or money
laundering or market abuse has been committed, or there is a lack of fitness and propriety on the part of one or more individuals.
Document production
Any person may be required to produce specified documents.
The documents have to be relevant to the purposes of the investigation.
Since there is a relevance test, a request which simply refers to documents by date or author (rather than subject
matter) may well be objectionable in that by definition it would include irrelevant material.
Interviews
For an investigation under section 167, interviews may be conducted with the person under investigation or any
connected person - thus this power extends to those who are or have been partners, managers, employees,
appointed representatives, agents, auditors, solicitors, bankers and actuaries of the firm.
Requirements for third parties to provide
information
Unconnected third parties may be required to produce documents.
There is no power to interview third parties in an investigation under section 167.
In an investigation under section 168(1) and (4) - certain criminal and regulatory offences - the power to interview
extends to unconnected third parties as well.
Where the investigator requires a third party to produce information, the information must be relevant to the
investigation and it must be “necessary or expedient” for the regulator to obtain it from the third party rather than
from the subject of the investigation.
In an investigation under section 168(2) - insider dealing, market abuse, breach of the general prohibition and
breach of the rules on financial promotion - the investigator may require any person whom he considers may be
able to give relevant information which is or may be relevant to the investigation to provide it: by producing
documents, attending for interview or otherwise giving all assistance which he is reasonably able to give.
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Investigations at the request of an overseas regulator
The FCA and PRA’s view is that Principle 11 of the Principles for Businesses requires a firm to comply with requests from overseas regulators for the
provision of information.
Investigations to assist overseas
authorities
The FCA and the PRA can appoint an investigator to investigate any matter, or require a firm to provide
information or documents at the request of an overseas regulator.
Section 169
An overseas regulator is an authority in a country outside the UK which is a home state regulator or which
exercises any function corresponding to any function of either the FCA or the PRA under FSMA.
Both regulators have discretion whether to use their information gathering powers or to appoint investigators at
the request of an overseas regulator. It has been suggested that the FSA paid insufficient attention to the nature
of such requests, which it effectively passed on from overseas regulators, and that the scope of these requests
should have been carefully considered and were in principle susceptible to challenge - at least where the request
was made of a third party.
The powers are the same as those under section 168(1) - document production from the firm and unconnected
third parties; and interviews of the subject of the investigation and unconnected third parties where it is necessary
or expedient to do so. Representatives of the overseas regulator can - at the appropriate regulator’s discretion attend and participate in the interviews.
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10
FCA/PRA investigations - challenging the decision to investigate
Identify why the firm objects to the
investigation
No regulatory investigation is welcome. But if the firm is considering objecting to the institution of the
investigation, it is important to identify exactly what that objection is based on.
Often the only forceful objection is that there is associated civil litigation which the regulatory investigation might
prejudice, though even this is not easy to substantiate as a valid objection.
There is very little point in objecting to an investigation unless there are good prospects of the objection being
upheld - to do so will only aggravate the regulator unnecessarily which is ultimately unhelpful to everyone.
Consider informal methods first
Is there scope for suggesting that the firm should investigate first? The results of the firm’s investigation will have
to be provided to the appropriate regulator, but this still gives the firm more control over the procedure and timing.

The appropriate regulator is more likely to be amenable to this if the firm involves external advisers to
conduct the investigation.
Is the appropriate regulator amenable to a discussion about the scope of their investigation? Can it be narrowed?
Can it be given more focus?
There are downsides to challenging the
decision to investigate - even if such a
challenge is successful
Consider the impact on the long-term relationship between the firm and the FCA/PRA.
Will the firm look as if it is addressing matters of concern promptly and with the seriousness they deserve? What
impression will this leave the FCA/PRA with as to the firm’s approach?
There are adverse public relations considerations to challenging the ability or decision of a regulator to
investigate a firm.
The FCA/PRA’s own procedures
There is no appeal procedure in relation to the decision to investigate.
Simply refusing to comply with the FCA/PRA’s requirements is a high-risk strategy and one which does not
ultimately resolve the question of who is right and who wrong. It is not recommended.
Both regulators operate a complaints procedure. But where the issue is whether the appropriate regulator was
right to investigate at all, rather than some question about the methods of investigation, invoking the complaints
procedure is unlikely to resolve the issue. It also leaves the firm potentially in breach of its obligations - to comply
with the investigation - whilst the question is resolved.
Judicial review of the decision to
investigate
This is not easy.
Essence of the application is that the decision to investigate was:
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
Irrational or so unreasonable that no reasonable regulator could have reached it; or

Procedurally improper.
Given the low threshold that has to be met for starting an investigation, these grounds are hard to make out. The
Courts are likely to be disinclined to second-guess the decisions of the FCA or PRA, particularly in the current
climate.
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Investigations - practical points
Notification of the commencement of
the investigation
The investigation is formally commenced by the appointment of investigators.
The appropriate regulator is required to notify the person who is the subject of the investigation.
BUT: the subject of an investigation into insider dealing, market abuse, breach of the general prohibition or
breach of the rules on financial promotion (section 168(2)) does not have to be notified at the outset - it may not
even be clear at the start who is responsible for the relevant conduct. Normally, the subject will be told once it is
clear who they are, but this will not be done if it would prejudice the appropriate regulator’s powers to run the
investigation effectively.
AND the subject of an investigation under section 168(1) or (4) does not have to be notified if to do so would be
likely to result in the investigation being frustrated.
The notification does not have to include details of the scope of the investigation, but the reason for it is given.
Usually neither the PRA nor the FCA will publicise the fact that it has started an investigation.
Who should be told about the
investigation?
Within the firm, notification of the fact of the investigation should be on a “need to know” basis.
Are there restrictions on who can be
told about the investigation?
The appropriate regulator may ask that the firm not notify particular individuals if it believes that to do so would be
likely to result in the investigation being frustrated.
The same points apply as arise in the course of an internal investigation - for which see above notes.
In any case of doubt, the views of the appropriate regulator should be sought.
Separate representation for individuals
Individuals who are named in the notice
of investigation may request separate
representation
If the employee has been dismissed already, then he should usually be left to organise his own representation.
At this point, trying to encourage co-operation between the individual and the firm and its lawyers may be hard.
If the individual remains employed and the firm believes that he was not in breach of his duties, it may in fact be
unhelpful, both to the individual and to the firm, to arrange for separate representation. It is a pretty clear signal
to the appropriate regulator - however it is presented - that the individual’s and the firm’s interests are not aligned
- or that the firm thinks they may not be. This may encourage a view on the part of the regulator that the firm
thinks the individual is guilty of some misconduct.

It will inevitably result in some loss of control over the investigation so far as the firm is concerned and will
mean that the firm is less well informed about that individual’s contribution to the investigation than would
otherwise be the case.
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
Attempts should be made to agree with those representing the individual what will be done about sharing
information, drafts of statements and representations etc. If the individual remains employed, he remains
under a duty of co-operation with the firm which should include reasonable co-operation in these
respects.

In any event, both presentationally and substantively, consider whether if one employee is offered
separate representation the same should be done for all.
Any decision depends on the facts of the case and should be prompted by what is in the best interests of the firm.
But as a general rule, if it becomes clear that there is a divergence of interests between the firm and the
individual, but the individual remains employed, many firms would wish to offer that individual separate
representation.
In any decision to arrange separate representation for an individual, the basis on which the individual will work
with the firm and its advisers should be agreed. A common interest privilege agreement should be drawn up.
Thought needs to be given to whether and to what extent the firm’s and the individual’s interests are or remain
aligned as the matter progresses.
Can the firm pay for separate
representation for individuals?
Check whether the D&O insurance policy offers coverage for costs in investigations - often it will.
General stance in the investigation
The firm should co-operate fully and be clear in its communications with the regulator that that is what it is doing.
NB that the commencement of an investigation does not alter the firm’s obligations under Principle 11 or the
individuals’ duties under Principle 4.
The same principles apply as arise in the case of an internal investigation - for which see above notes.
The firm should instruct its employees, where relevant, to co-operate with the investigation.
It is perfectly acceptable for the firm to communicate through its external lawyers.
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12
Regulatory investigations - document production
Document production
There will usually be a scoping discussion at the start of an investigation which will permit issues to be raised
about practical difficulties in collating documents. This is intended to be the start of an ongoing dialogue.
Often document requests are sent in draft first and the firm is encouraged to comment on what is achievable and
in what timeframe.
Attempt to refine the request. From what is known of the scope of the investigation, is it right that the documents
requested are relevant?

Simply identifying documents by reference to a particular author, or date, for example, will by definition
produce both relevant and irrelevant material.

Can the appropriate regulator be persuaded to take information in stages?

Agree a sensible timetable for production - not everything may need to be done at once. It is important to
manage expectations about what will be available when.

Tell the appropriate regulator as soon as it becomes apparent that there are problems in complying with
the request in whole or in part. Are documents hard to identify/locate? Managing expectations is key.

List all documents to be provided and keep a copy set of what has been provided. It is critical that the
firm is able to identify what has been provided.

Be clear about any deficiencies to avoid any suggestion that the firm has been less than candid in its
response.

Review the documents for privilege, relevance and confidentiality prior to production.
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13
Regulatory investigations – interviews
The power to interview
The FCA and PRA has power to compel any person whom they consider is able to give information which is or
may be relevant to an investigation to attend and give evidence.
Consequences of failure to attend
Punishable as a contempt of Court - on an application to Court by the appropriate regulator.
NB also Principle 11 of the Principles for Businesses and Principle 4 of the Principles for Approved Persons duties to co-operate.
A firm employing an individual who failed to attend without reasonable excuse would wish to consider disciplinary
proceedings against that employee.
Has the regulator asked the right people
to attend for interview?
If the appropriate regulator wishes to interview an individual, there is generally not much that can be done to
dissuade them from seeing that person.
However, the firm should consider whether the appropriate regulator has not asked to see someone whose
evidence might be helpful to the firm and/or that regulator in terms of putting the issues into context. Volunteering
someone for an interview with a regulator should only be done with their consent and the usual view is that no
one should be pressurised into agreeing to this. It is usually only appropriate with senior staff. It may also be that
the relevant information can, at least in the first place, be communicated to the appropriate regulator in writing.
Preparation for the interview
It is essential that all interviewees are properly prepared for interview. Not only will the quality of their evidence
be better substantively, they will also be more self-confident.

The relevant regulator should be asked for a list of questions the interviewee is likely to be asked. In
practice, the most which can usually be hoped for is a list of broad topics. Even then the interviewee
should be told that there is no guarantee that the regulator will stick to this list.

Relevant documents should be identified - often the relevant regulator will provide a bundle of the material
which they wish to question the interviewee about.

The interviewee should be taken through the file of documents to which the regulator has referred, and
any additional documents which have been produced to the regulator and which seem relevant to the firm
and its advisers given the likely scope of the interview.

The interviewee should be asked open questions about the documents with the intention of allowing him
to refresh his memory. Clearly the interviewee should not be led.
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Who should accompany the
interviewee?

It is not only wrong, but unhelpful, to try to suggest that the interviewee should try to explore any form of
“case theory” in his interview.

Similarly, care must be taken in the preparation sessions not to give the interviewee information which he
did not already have.

It is usually very unhelpful - and may be inappropriate - for the interviewee to be told that his evidence is
out of kilter with that of others.

The interviewee should be given time to reflect on the documents and the preparation session and if
appropriate another session arranged prior to the formal interview.

The interviewee should be given a list of tips to reflect on prior to the interview. The interviewee should
take this away and reflect on it again immediately prior to the interview.
Generally, both the FCA and the PRA will allow the interviewee to have a legal adviser present at the interview.

If the interviewee has separate representation, it is often possible to agree that the firm’s legal adviser
should also be present.

It is well worth requesting that an observer be present to represent the firm. This should be someone who
is not associated with the underlying issues - and need not be a lawyer. It could be a senior individual
within the firm. The aim is to gain an overview of what the relevant regulator has been told and to provide
continuity.
The regulator should be reassured that this person’s attendance is on the basis that they will not contribute to the
interview/interrupt the proceedings.
Procedure at interview
The interviewee should be told prior to the interview that the relevant regulator gives the same formal warnings to
all interviewees about the consequences of giving inaccurate information and so on. Not to do so risks the
interviewee being more nervous than he needs to be as a result of the fairly stark warnings which are
administered. He also needs to be told that the interview will be taped and that he will be asked to sign the seals
on one set of tapes. Again, this level of formality can unsettle interviewees if they are not forewarned.
The privilege against self-incrimination does not apply - so the interviewee may not decline to answer a question
on the basis that to do so would tend to incriminate him.
It will usually antagonise the regulator concerned, and not help the interviewee, for external lawyers present (or
representatives of the firm) to interrupt the questioning. However, sometimes it is clear that the interviewee is
confused by the question/the question could be broken up into parts/the interviewee cannot sensibly answer
29
without sight of the document being referred to and so on. These essentially practical points can be raised, but it
is better if the interviewee is sufficiently prepared that he is in a position to do so himself.
Objecting to questions on the grounds that - for example - they call for speculation or an opinion is a very difficult
exercise and generally counter-productive. Moreover, those conducting the interviews are often not lawyers and
not in a position to argue such points on the basis of the legality. Again, the best method of dealing with
questions which call for speculation or asking the interviewee what he imagines someone else thought of a
particular point is to ensure that the interviewee is alive to such issues and can take the objection for himself.
Procedure following the interview
The transcript is provided to the interviewee/firm. Sometimes it is suggested that the firm should not take
possession of the transcript in order to avoid disclosure in civil litigation. This is often unrealistic. Even if it avoids
disclosure - which may not be a certainty - it is at the expense of doing the best job possible in considering and
correcting the transcript (this work would need to be done at the regulator’s offices - it still has to be done).
Transcripts
The final versions of the transcripts need to be kept.
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