TRANSPORT SERVICES
MAINTENANCE
SUPPORT SERVICES
p. 6 Rolling Stock Maintenance
p. 22 Training
p. 12 Accident Repair
p. 24 E-Documentation
p. 14 Entity in charge of maintenance
p. 26 Obsolescence
p. 16 Signaling maintenance
p. 28 Asset Management
p. 18 Infrastructure maintenance
p. 30 Expertise Support
p. 32 Depot Design
p. 34 Recycling
p. 36 Integrated Fleet Support
MODERNIZATION
PARTS & REPAIRS
p. 40 Energy Saving Modernization
p. 58 Spare parts
p. 42 Traction
p. 60 Repairs
p. 44 Diesel and Hybrid
p. 62 Availability Service
p. 46 Bogie
p. 64 Overhaul
p. 48 Train System
p. 66 Test Benches
p. 50 Signaling
p. 52 Passenger experience
p. 54 Accessibility
About this document
This document is designed to provide an overview of the
Alstom Transport Services offering.
Alstom Transport Services is a 20 year old organization
that currently operates in over 70 maintenance depots in
30 countries, providing dedicated solutions to meet client
requirements for rail vehicles.
Servicing trains requires advanced knowledge of the many
and diverse aspects of the rail industry and Alstom’s
experience is not limited to Alstom-built rolling stock. Indeed,
20% of the trains maintained by Alstom were built by other
manufacturers.
Alstom’s servicing offering includes everything from
undertaking corrective and preventive maintenance to
simply providing parts and technical support. As detailed
in this catalogue, Alstom’s offering also includes a wide
range of services to support and enhance your operations,
from regulations, life cycle management and enhancement
to obsolescence, real time operational data and electronic
documentation.
This service offering draws on Alstom’s involvement and
understanding of the rail industry and offers train owners,
operators and maintainers an opportunity to improve service
efficiency and effectiveness.
The proposals included in this document recognize the
importance of ensuring that vehicle assets are correctly
managed throughout their life cycle. These proposals also
illustrate enhancements which can increase fleet capacity
(passenger or freight), reduce operating costs (such as
energy), and optimize maintenance costs. This also offers
added value to maintainers by ensuring parts are available
when needed, as well as optimizing working methods based
on improved data utilization and integration within the
maintenance organization.
Finally, Alstom Transport Services also benefits from
extensive consulting and training experience. This ensures
customers benefit not only from our in-depth knowledge
of train maintenance, but also from the services of a global
vehicle designer and manufacturer that has access to
information and knowledge that can be applied to the rail
service industry.
MAINTENANCE
Rolling Stock Maintenance
Core service: guaranteeing fleet availability every day - whether Alstom built or not
Train availability is critical for
operators. To help them meet their
availability targets, we offer long-term
partnerships based on efficient and
flexible maintenance solutions:
from providing technical support
and spares, to a fully outsourced
maintenance operation. Our core
service offering provides operators
with high fleet availability delivered
by Alstom maintenance teams.
Benefits
Key References
•• Guaranteed availability allows
enhanced focus on operation
•• Maintenance budget control over
rolling stock life time
•• Single partner to optimize
maintenance across all fleets,
whether Alstom manufactured or
not.
Light Rail Vehicles:
Core Service typically covers:
Performance
•• Corrective and preventive
maintenance including parts
provision and inventory
management
•• Train and component overhauls
•• Wheels and axle management
•• Maintenance performance analysis
and continuous improvement
•• Obsolescence monitoring, alerts
and solutions
•• Depot operation
•• Depot upgrade
Alstom provides methodologies, processes and tools
as well as the workforce.
Typical contract duration is
between 10 and 30 years.
6 Transport Services
Train availability and reliability
Our value added
•• A reliable partner, able to maintain
competitor products
•• Local presence and qualified staff
worldwide
•• Robust mobilization process for
maintenance take-over without
service disruption
•• ‘Pit Stop’ approach supported by
innovative predictive maintenance
tools.
•• France, Orléans, 22 Citadis, 11
years from 2000
•• Algeria, Alger, 41 Citadis, 27 years
from 2011
Metro:
•• Chile, Santiago, three lines since
2004
Regional trains:
•• Germany, NWB, 48 Lint DMUs
•• Italy, Trenitalia, 214 Minuetto
EMUs and DMUs, six years
from 2011, 12 ETR600 New
Pendolino & 7 ETR610 New
Pendolino, five years since 2009
More than 30 contracts worldwide.
Core Service - Second maintenance service level
MAINTENANCE
Minuetto maintenance,
Italy
In response to growing
passenger traffic on regional
trains, TrenItalia decided to
outsource Minuetto maintenance
(214 EMU and DMU trains).
The six-year contract began in
November 2011, covering:
•• Preventive maintenance, level 1
and 2
•• Corrective maintenance
•• Logistics support and engineering
•• 18 depots throughout Italy
•• 5 logistics hubs
Challenge
Focusing on core business by
outsourcing maintenance.
Optimizing operations
A year later…
To manage Minuetto maintenance
operations, Alstom took over
18 depots throughout Italy and
a workforce of 200 people.
•• 20% rise in kilometres travelled
•• 23 million kilometres covered since
May 2012
•• Increase in fleet reliability: +9% for
EMUs and +24% for DMUs
Alstom’s computerised maintenance
management system (RailSys)
was implemented in all depots
for work-orders and stocks
management activities.
TrainTracer™, Alstom’s remote
monitoring solution has been
deployed on the fleet. This powerful
preventive maintenance tool is
used while a train is in service to
relay information on its condition
in real time via radio transmission
to the maintenance depots.
In order to streamline sourcing
and reduce costs, more than 200
contracts with more than 130
suppliers have been renegotiated
for the purchase of materials.
Close attention has been paid to
training: after more than 14,000
hours of training courses, focusing
particularly on technical topics,
130 maintenance personnel are
now qualified and certified.
Transport Services 7
Rolling Stock Maintenance
TSSSA: Technical Support and Spares Supply Agreement
Benefits
Key references
It combines two distinct
services: Technical Support and
Spare Supply Agreement.
•• Support fleet reliability and
availability
•• Develop customer maintenance
skills
•• Reduce inventory
Our Technical Support service
typically includes:
Performance
•• USA: Amtrak, Acela Express, 20
High Speed Trains, 10-year TSSSA
(2006 to 2016)
•• UK: ScotRail, Class 334 40 x 3 cars
EMUs
•• South Africa: PRASA 600 EMUs,
Rolling Stock supply plus TSSSA
over an 18-year period.
TSSSA service is targeted at
operators wanting to secure fleet
availability while keeping their
own maintenance resources.
•• Help desk / On-site assistance for
daily maintenance
•• Maintenance performance analysis
and continuous improvement
•• Obsolescence monitoring and
alerts
•• Customer maintenance staff
training
•• Engineering support / Design
Authority
Based on a Spares Supply
Agreement, we manage:
•• Delivery, within an agreed lead
time, of parts and kits required for
preventive maintenance, corrective
maintenance and overhaul
•• Supply chain and warehouse
management
•• Component repair and overhaul
•• Secure spare parts and repairs
supply (no short-outs, committed
lead time)
•• Fleet reliability and availability
(subject to maintenance audit)
Our value added
•• Extensive expertise as OEM and
maintainer
•• Proven solution with extensive
REX worldwide
•• ‘State of the art’ methods and
tools
•• Supply chain excellence and
obsolescence monitoring.
TSSSA - First maintenance service level
8 Transport Services
MAINTENANCE
Acela maintenance, USA
ScotRail, UK
Technical Support and Spares Supply Agreement (TSSSA)
for Acela Express, the Amtrak’s high speed train for the
Northeast Corridor, located in the northeastern USA.
Technical Support and Spares Supply Agreement
for ScotRail. 40 x 3 cars Class 334 Juniper EMU
Scope
•• Management and supply of all equipment: 4,600 items;
600 suppliers, out of which 85% from USA
•• Overhaul kits
•• Preventive maintenance kits
•• Corrective maintenance material
•• Technical engineering support available 24/7
•• Obsolescence management
Performance
•• 99.8% On Time In Full delivery
•• 90% within 15 minutes of the request
•• Fleet availability increased from 14 to 17 train sets
Scope
•• Management and supply of all materials for level 1-4
maintenance
•• Crash, abuse and vandalism materials
•• Technical engineering support
•• Reliability improvement tied to a performance regime
Performance
•• No train held for missing material since the beginning of
the contract
•• 100% parts delivered on time
•• 1600 items managed in total
•• 2000 items supplied per month
•• 6-8 weeks turnaround time for repairs.
Transport Services 9
Rolling Stock Maintenance
Full Service: all-inclusive maintenance service - whether Alstom built or not
This service is targeted at operators
who want to fully concentrate on their
core business. The task of making the
trains available and fully ready for
service every morning of every day
is entrusted to the Service supplier.
In addition to the core service offering,
this service includes train cleaning
and preparing the train for service.
Full Service maintenance
typically covers:
•• Corrective and preventive
maintenance, including parts
provision and inventory
management
•• Train and component overhauls
•• Wheels & axle management
•• Maintenance performance analysis
and continuous improvement
•• Obsolescence monitoring, alerts
and solutions
•• Internal and external cleaning
•• Train preparation
•• Depot operation
•• Depot upgrade
Alstom provides methodologies, processes and tools
as well as the workforce.
Benefits
Key references
•• Guaranteed availability allows full
focus on operation
•• Maintenance budget control over
rolling stock life time
•• Single partner to optimize
maintenance across all fleets,
whether Alstom manufactured or
not
•• Reduction of contractual interfaces
to be managed.
Original Equipment Manufacturer
(OEM)
Performance
•• Train availability and reliability
•• Quality of cleaning service
Our value added
•• A reliable partner, able to maintain
competitor products
•• Local presence, qualified staff
worldwide
•• Robust mobilization process for
maintenance take-over without
service disruption
•• ‘Pit Stop’ approach supported by
innovative predictive maintenance
tools.
•• Spain: Renfe, AVE Very High
Speed Trains
•• Italy: NTV, Italo Very High Speed
trains
•• UK: Virgin Trains, West Coast Main
Line, High Speed Trains
Non-OEM
•• Turkey: TCDD, CAF High Speed
Trains
•• Romania: Bucharest Metro, 4
lines, ASTRA metro cars and
Bombardier metro cars
Mix-OEM
•• Sweden: Stockholm Stag, X60 and
X10 fleets
…more than 20 customers worldwide.
Full Service: highest Maintenance Service Level
10 Transport Services
MAINTENANCE
Solution
Alstom Transport Services
provides 24/7 maintenance
of the Pendolino fleet.
It developed a partnering approach
between the operator and Alstom
as the service provider, aligning
its objectives and behaviours.
Full service in UK - West
Coast Main Line
In 2008, Virgin positioned itself as a
new operator that would revolutionize
British rail travel using the high speed
tilting Pendolino fleet. At the end of
2008, Virgin Trains launched a very
high frequency timetable leading to
an increase in passenger numbers.
Challenge
A twofold challenge: implementing a
highly efficient maintenance operation
capable of supporting the vision of
WCML operations and improving
inherited infrastructure to meet
21st century rolling stock needs.
Lean Maintenance approach based
on APSYS (Alstom Production
System): all maintenance tasks have
been examined to eliminate non-value
added activities and strategically
position line side materials, enabling
maintainers to carry out tasks
without returning to central stores.
In agreement with the customer,
Alstom has been able to remove
1,000 scheduled exams per year.
Smart monitoring and ‘pit stop’
approach: Thanks to TrainTracer™,
fault data are sent to depot for
immediate action and planning.
Teams can also communicate with
drivers to establish corrective action
while the train is still in service. This
has led to the development of a pit
stop approach to train maintenance:
the right person in the right place
with the right tools to reduce
downtime and increase safety. Finally,
overall time savings are up to 30%.
Overhaul with no impact on
availability: Higher fleet mileage
means that 18 bogies per week
are currently overhauled every 18
months. Thanks to a combination
of planning, skilled teams and close
cooperation with the operator, Alstom
executes these overhauls with no
change to daily fleet availability.
Today, around 800 people are
currently employed at five
maintenance depots. They are
supported by a train engineering
centre of excellence.
Performance
•• Number of trains available per day:
47 out of 52
•• Mean Distance Between Affecting
Failure: 20,000 miles
•• Number of miles covered per year:
17 million
Transport Services 11
Accident Repair
Repair backed by manufacturer engineering capabilities
Our repairs service covers both
accidents and acts of vandalism.
A damaged vehicle must be put back
into service as quickly as possible.
We offer expertise and efficient
assistance should the worst happen.
Benefits
Key references
Based on a pre-agreed process,
immobilization time is reduced
to a minimum, enhancing overall
fleet availability and revenues.
Original Equipment Manufacturer
(OEM)
Depending on the complexity of the
structural repair, strength calculations
may be required. For severe
accidents, a complete carbodyshell
exchange may be proposed.
Performance
For vandalism, a price list can
be agreed with the customer for
standard vandalism damages.
Our value added
Accidents: when required by the
customer, Alstom will supply a
specific repair proposal. Repair
works begin after the client’s
approval has been received.
For minor repairs, a process
based on a simple photo of the
damaged part can be applied.
12 Transport Services
Lead time and repair quality to
guarantee long-term asset protection.
•• Alstom Transport masters all
technologies: steel, aluminium and
hybrid
•• Local presence - qualified staff
worldwide, large industrial
footprint
•• Access to worldwide supplier panel
•• Covers OEM and non-OEM
products.
•• Germany: Regio-Citadis, Lint and
Hybrid locos
•• UK: Virgin Trains Pendolino
Non-OEM
•• Germany: Flirt, Desiro and Talent
trains; Waggon repair
•• UK: Incentro trams
•• USA: MBTA Green Line, MTA LRV,
WMATA 3000
MAINTENANCE
was needed for asset protection
and insurance requirements.
Thanks to upfront preparation and
a strong industrialization process,
this complex repair was executed
within 12 days, including:
Aluminium structural
repair to damaged Virgin
trains
UK, West Coast Main Line, Class 390
fleet. Trainset 013 sustained damage
to the roof and cantrail areas on the
699 & 692 vehicles on April 9 whilst
running on the network. The trainset
had temporary repair work before
returning to service on June 9.
was located in a very sensitive area
in terms of the aluminium structure’s
static and dynamic resistance. The
strength of the structure could have
been badly affected by the repair
if was not properly executed. In
addition, repair time was critical to
reducing impact on train availability
and revenue earning for the customer.
Solution
Challenge
Taking advantage of Alstom UK’s
maintenance environment, it was
decided to manage the repairs at
the Midlands Traincare centre.
Although Alstom UK had previously
repaired damaged vehicles, the
damage sustained by 013 was the
most severe to date. The damage
The repair procedure relied on
support from Alstom Italy for
preparing the repairs and structural
calculations for the safety case which
•• Carbody preparation
•• Paneling removal and equipment
dismounting
•• Welding
•• Welds non-destructive testing
•• Refitting
•• Extensive testing of sub-systems
•• Paint back to original TOC (train
operating company) livery
•• Return train to service
This demonstrates Alstom’s ability to
conduct repairs within the confines of
a maintenance environment with a
multi-functional and disciplined team
to achieve targets through planned
activities as opposed to conducting
repairs at a third party which
would have taken several months
and the loss of train availability.
Transport Services 13
ECM
Full responsibility for Maintenance in accordance with EU Regulation 445/2011
ECM is the Entity in Charge
of Maintenance as defined by
European Regulations. This is
the entity that is responsible for
the full maintenance process.
Under the ECM service, train
maintenance responsibilities
are fully transferred to Alstom,
whether for OEM or non-OEM
trains, releasing operators from
the need to be legally listed on
the National Vehicle Register.
The service includes:
A. Definition of the organisation responsible for all
aspects of vehicle maintenance
definition and management
B. Lifetime train maintenance
documentation management
C. Fleet maintenance management
(planning of trains, maintenance
exams, facilities and timescales)
D. Maintenance execution
- competent execution of
maintenance activities according
to maintenance instructions
14 Transport Services
Benefits
Key references
In full compliance with EU regulation
445/2011, this service places the
direct responsibility on the supplier,
allowing the operator/owner to
concentrate on their core business.
•• Italy, NTV VHST trains, full ECM
responsibilities
•• Germany, MEG hybrid shunters
•• Germany, Salzgitter, Alstom
workshop certified as ECM for the
maintenance of freight wagons
•• France, Diesel locomotives
Performance
Performance remains a
contractual commitment under
maintenance contracts.
Our value added
•• A reliable partner, able to maintain
competitor products
•• Local presence - qualified staff
worldwide
•• Documented maintenance
management system that meet or
exceed regulation requirements
•• ECM experience in three countries
•• ECM-certified workshop in
Germany.
MAINTENANCE
Train Maintenance & ECM
for NTV, Nola Workshop,
Italy
Alstom Transport has signed a
30-year Maintenance global service
contract with the operator NTV
for a fleet of 25 AGV trainsets.
NTV asked Alstom to be the
registered ECM for this fleet of trains.
Challenge
Full ECM responsibilities on
behalf of the train owners/
operators in accordance with
EU Regulation 445/2011.
Solution
Alstom began by requesting a
pre-certification assessment
from an independent certification
body based on clause-by-clause
compliance with the regulations.
This required us to be able to
demonstrate evidence of compliance
with a documented maintenance
management system that met or
exceeded all regulation requirements.
This was then checked via a site
audit by the certifying body.
The process was shared with
the client and the safety
authority and resulted in a
positive result on compliance.
Demonstrating our approach led
to the development of a business
risk assessment which, in itself,
allowed the project to further
improve its management and
performance in certain areas.
This can now be used as the
model for other projects in the
pipeline in Italy and elsewhere in
Alstom maintenance facilities.
Compliance with the regulation had
to be demonstrated to the satisfaction
of the operator and audited by the
National Safety Authority (ANSF).
Full ECM responsibilities on NTV
Transport Services 15
Signaling maintenance
Repairs backed by manufacturer engineering capabilities
Delivering full maintenance services
to allow customers to transfer
the operational responsibility of
signaling line availability based
on a service level agreement for
all maintenance operations.
Benefits
Key references
•• High availability
•• High reliability
•• Cost reduction
Service Level Agreements
proposed include as standard:
Performance
•• Netherlands: Betuwe Route
European Railway Traffic
Management System (ERTMS),
160km of trackside signaling,
2011-2026
•• Netherlands: Hanzelijn ERTMS,
2012-2027
•• Switzerland: Mattstretten-Rothrist
ERTMS, 2009-2019
•• Belgium: Infrabel (ERTMS,
Wayside, Inter locking),
2012-2033
•• Italy: RFI (Interlocking Frame
Service Contract), 2006-2016
•• Italy: RFI Automatic Train
Protection (ATP), Sistema Controllo
Marcia Treno (SCMT) Frame
Service contract: 2008-2014
•• Denmark: Fjern Bane East
(ERTMS, Wayside, Interlocking),
2017-2027
•• Preventive maintenance
Set-up, management and control
of yearly schedules and Life Cycle
Plan
Execution and fine tuning of yearly
plan with RAMS feedback
•• Corrective maintenance
Incident management, field
servicing/interventions, offline
support, component repairs
•• Technical Support
Support helpdesk (24/7), Change
management, Strategic stock
and configuration management,
Performance management, Data
management, Maintenance
optimization, Quality Assurance
& Environment Health &
Safety (EHS) compliance
16 Transport Services
•• Guaranteed system availability
•• Mean Time to Repair
•• Contractual intervention time on
field
Our value added
•• A reliable partner with large
expertise in maintaining wayside
and carborne signaling products
•• Local presence - qualified staff
worldwide
MAINTENANCE
Betuweroute freight line
The Netherlands, Keyrail,
Betuweroute freight line, full
maintenance of ATLAS™ ETCS.
The Betuweroute is the first dedicated
rail freight line in Europe, stretching
from the port of Rotterdam, the
largest in Europe, to the German
border. It is equipped with Alstom’s
ERTMS technology allowing freight
trains free access across the entire
EU without having to stop at borders
or make way for passenger trains.
The line is operated by Keyrail, a
company formed by the companies
which run the ports of Rotterdam
and Amsterdam as well as the Dutch
infrastructure operator ProRail.
Keyrail facilitates rail freight transport
and aims to make the Betuweroute
an indispensable link in the international transport chain. Keyrail
required maintenance specialists
to ensure the availability and
performance of this sophisticated new
technology. As the system supplier,
Alstom was a natural choice thanks to
its expertise in the field. In December
2006, Alstom was awarded its very
first ERTMS maintenance contract for
the Betuweroute, lasting four years.
Solution
Benefits
Alstom’s full maintenance services
allow its customers to transfer the
operational responsibility for line
availability based on a service level
agreement for all corrective and
preventive maintenance operations.
This includes a 24/7 service desk,
configuration management of
all software & hardware, stock &
spares management, obsolescence
management and operational
& technical consultancy.
•• Transfer of technical, operational
and financial risks to one single
interface
•• Operational and maintenance cost
reduction
•• High availability of the line
ensured: 99.73%
•• High reliability: Mean Time To
Repair = 1 hour, 1.15 hour less
than provided for in the contract
•• Guaranteed system availability:
99.73%
Transport Services 17
Infrastructure maintenance
Full maintenance of rail infrastructure
Delivering maintenance of rail
infrastructure to the highest
quality and safety standards,
under short and long-term
contracts, with performance
and availability guarantees.
Service is available for tramway,
metro and main line services.
Benefits
Key references
•• Secure Availability & Reliability
•• Optimized Life Cycle Cost
•• Passenger satisfaction
Committed to more than 10
infrastructure maintenance
projects. Full maintenance
of 11 tramway systems
Performance
Our offering covers the following:
tracks, catenary, substations,
heating-ventilation and air
conditioning (HVAC), telecoms,
road-signaling, Operations
Control Centre (OCC), depot
facilities, ticketing, public
lighting, closed-circuit television
(CCTV), stops and building
facilities. Interface management
for Turnkey maintenance.
•• Reliability: number of failures per
month per subsystem
•• Availability: % of operating time,
impact of infrastructure assets on
commercial service
•• Time To Repair
•• Ride Comfort: track measurements
•• Cleanliness: inspections
•• Tramways: Spain-Barcelona,
Trambesos, 28 years of
maintenance, 34km track, 36
stations
•• Tramways: IrelandDublin,Railways Procurement
Agency, 5+5 years maintenance,
37km track, 54 stations, 66 cars
•• Metro: Mexico,Line 12,full
maintenance of infrastructure,
12km track
•• Suburban: Greece/Athena/
ERGOSE, three years maintenance,
45km track, 13 stations, 7
interlocking areas
•• Mainline: Mexico/TFM Line N
track maintenance, 10 years, track
renovation and maintenance
•• Mainline: Spain/ADIF/
Maintenance of power supply
and catenary Madrid-Seville and
Madrid-Segovia HSL
Maintenance activities:
•• Corrective maintenance
•• Preventive maintenance
•• Main revisions/overhauls
•• Other renewals
•• Vandalism/damage
18 Transport Services
Our value added
•• A reliable partner with local
presence and qualified staff
worldwide
•• Turnkey system expertise
MAINTENANCE
Ireland, Dublin
tram infrastructure
maintenance
Ireland’s Railway Procurement
Agency (RPA) - Maintenance
on Dublin’s Luas tram system
infrastructure, 2004 to 2014
Scope
Performance
Full maintenance for the Red
and Green lines-37km with 54
stops, two depots and a fleet of
66 cars. Service covers cleaning,
inspection, preventive and corrective
maintenance for cars, tracks,
overhead catenaries, power supply,
signaling, automatic vehicle location
system, telecoms, closed-circuit
television (CCTV) and landscaping.
•• Availability and reliability
performance obligation
•• Customer satisfaction:
Ireland’s RPA has extended the
maintenance contract from 2014
to 2019.
Transport Services 19
SUPPORT SERVICES
Training
Theoretical and practical knowledge for maintainers, drivers and train crew
We deliver training sessions via
a training path to operators and
maintainers, covering infrastructure,
rolling stock and signaling.
We offer a combination of
•• In-class training, using our
Knowledge Center based in France
(La Courneuve) and local training
centers/industrial sites
•• Training on actual equipment or on
the job coaching
•• Virtual reality simulation - 3D
training tool
•• E-learning
Training through virtual reality 3D
22 Transport Services
Benefits
Key references
The main benefit is to obtain
knowledge at-source from people who
have designed, maintained and used
the equipment. For you, this means:
•• More than 1,000 people trained
every year
•• Maintainers’ certification: more
than 500 people currently in
training
•• Improved efficiency
•• Risk & accident avoidance
•• Employee development
•• Reduced train immobilization.
Our value added
•• Quality of trainers
•• Dedicated knowledge centre
•• 3D training tool
•• Full software driving simulators
SUPPORT SERVICES
Maintenance training to
SBB, Switzerland
Maintenance training to
Trenitalia, Italy
ERTMS training for
Jernbaneverket, Norway
Train delivery customers requiring
training on initial product. To coincide
with the introduction of ETR 600,
SBB were provided with maintenance
level 2, hydraulic component
knowledge training session. Up to
now more than 22 training sessions
have been delivered within six
months to SBB‘s 150 employees.
Clients also have to comply with
a new European regulation on
certification for maintainers
through competency assessment
(full application in 2015).
To prepare for the deployment
of the European Railway Traffic
Management System (ERTMS) in
Norway, the Norwegian National
Rail Administration asked Alstom
to train 100 professionals. During
four days of training sessions, each
limited to 12 people, trainees gained
a comprehensive understanding
of the ERTMS signaling system,
including operational and deployment
aspects. A visit to ERTMS integration
laboratories in Belgium was also
included in the training path.
The training sessions were held
between Alstom’s Savigliano plant
and SBB workshop. Sharing expertise
between Alstom and SBB has helped
to form a strong partnership and
link between both teams. The fact
that Alstom also delivers training
sessions directly on the SBB plan and
materials has reduced the number
of sessions previously scheduled.
Finally, the trainees gave Alstom an
average 3.5/4 satisfaction rate.
For TrenItalia, more than 14,000
hours of training courses, especially
on technical and maintenance
topics, were provided and more
than 130 maintenance personnel
are now qualified and certified.
Training catalogue
Transport Services 23
E-Documentation
Complete maintenance plans and procedures in electronic format
Rapid access and up-to-date
documentation is essential for
most maintainers. This service
ensures rolling stock maintenance
and workshop documentation
are always fit for purpose.
Benefits
Key references
Rapidly available and up-to-date
documentation is a great
source of efficiency.
Additionally, operational documentation such as the Driving Manual
and Train Captain Manual can also
be delivered in digital format.
Performance
•• Romania-Bucharest, Metrorex
Bombardier Trains- Document
digitisation
•• USA-New Jersey Transit
-PL42-Digitisation-Electronic
Document- iPad deployment
•• Morocco-Casablanca, Citadis
Trams
•• France-TAM-Montpellier Citadis
Trams
This service includes:
•• Digitisation (for existing paper-only
documents)
•• Electronic document formatting
•• Service bulletin: document update
notifications
•• Tablet/iPad deployment in
workshops
•• Access to parts online catalogue
- PartsFolio™ (through parts or
repairs services)
24 Transport Services
•• Real time synchronisation of all
documents on all sites
•• Access to information in less than
‘3 clicks’
Our value added
•• Multi-support solution, including
iPad
•• Link with illustrated catalogue for
Alstom trains
•• Capability to address non-OEM
documentation.
SUPPORT SERVICES
e-Documentation for
tramway operator in
France
Transports de l’agglomération de
Montpellier (TAM) Montpellier in
France was provided with e-catalog
interactive modular documentation
for its 3-line Citadis Tramway.
To maintain and operate the
trams, more than 2 Gb of technical
documentation was provided
and downloaded. These digitized
documents provide the client with
an illustrated spare parts catalogue,
operation manual, maintenance
plan, maintenance procedure,
system description and technical
documents (drawings, wiring,
schematics, specifications, etc.).
provides easy and fast access, and
all documents can be saved and
viewed in 3D plans, and downloaded
simultaneously by large numbers
of users. It ensures users have the
latest, updated documentation.
Alstom is also developing an iPad
application to facilitate mobile access.
Operators currently spend an average
of 40% of their time searching
for information. This solution
Easy navigation by either clicking on
the diagram or the description
Transport Services 25
Obsolescence
Identifying issues and proposing solutions
••Our value added
Trains or systems represent a very
valuable asset in an operator’s
balance sheet. So it’s an economic
necessity to make the best use of
this asset and to operate the trains
throughout their planned life cycle.
Alstom has developed a comprehensive portfolio of obsolescence
services that address this need.
•• Supportive approach to suppliers
•• Capability to solve complex
obsolescence issues
•• Catalogue of obsolescence
solutions
•• Dedicated organization, using
proven methods & tools
Services
Benefits
Performance
•• Obsolescence Study - a one-off
study to identify the obsolescence
status of a fleet or system: know
where you are and what you need
to do
•• Obsolescence Management Plan
- a long-term plan to manage
obsolescence throughout the life
cycle
•• Obsolescence Monitoring long-term monitoring of the
availability of components,
sub-assemblies and equipment in a
fleet or system
•• Obsolescence Solutions customized or catalogue solutions
for equipment obsolescence
•• Reduces life cycle cost of the
system or train by avoiding
expensive reactive obsolescence
solutions for equipment
obsolescence
•• Improves customer service by
avoiding out-of-service assets due
to a shortage of spare parts
•• Avoids premature scrapping and
replacement of assets due to
sub-system obsolescence
•• Catalogue solutions for
obsolescence reduces fixed costs of
replacement equipment
•• Obsolescence solutions can deliver
increased functionality increased
functionality
Regularity and exhaustiveness
of alert notifications
26 Transport Services
•• Availability of more than 80 000
components monitored
•• Cost-effective obsolescence
solutions
•• Impact assessment of obsolescence
Key references
•• France: Obsolescence Monitoring
of Citadis in Lyon, Montpellier,
Reims, Toulouse and Valenciennes
•• Chile: Obsolescence Management
Plan for Valparaiso EMU
•• UK: Obsolescence solutions for
various electronic control systems
•• Romania: ASTRA Metros 40 years old - several mechanical
obsolescence issues resolved
SUPPORT SERVICES
Obsolescence Study of
Networker EMU for Angel
Trains (UK)
Obsolescence Monitoring
of Citadis fleets
Obsolescence Solution on
Eurostar Power Modules
Context
Scope
Context
Alstom Transport has delivered more
than 1,500 Citadis trams worldwide
and monitors the availability of
equipment and spare parts for these
fleets, whether they are maintained
by Alstom or by the operator.
replace Gate Turn Off (GTO)
Gate Drive electronic panels on
Eurostar Power Modules.
Alstom supplied 93 Networker 750V
DC EMUs between 1990-1993;
they are currently operated by
Southeastern. Angel Trains asked
Alstom to review the traction and
auxiliary systems to identify current
and potential obsolescence risk.
Benefits
•• Detailed status of traction and
auxiliary systems
•• Supplier data available to start
monitoring service
•• Overhaul programme agreed for
Wheel Slide Protection system
(WSP)
Benefits
•• More than 10,000 part references
monitored across the Citadis fleets
Context
original GTO gate drive was designed
in 1990; over 6,000 panels used on
Eurostar. 6.7% of panels failed per
year. Replacement panel developed.
Benefits
•• Improved reliability x 8
•• Reduced component count
•• Obsolescence clock reset
Transport Services 27
Asset Management
Advanced solutions for train and infrastructure health monitoring
Our Asset Management offering
covers a large range of solutions to
better manage the health of trains or
infrastructure over the entire lifecycle.
Health Hub is our overall approach to
capture railway asset condition data,
provide asset health monitoring and
generate asset health prognostics. It
relies on bespoke means to measure
asset condition, such as TrainTracer™,
Train Scanner or Track Tracer,
provides customized, web-based user
interfaces to monitor asset health
and uses specifically developed
algorithms to predict remaining useful
life of components. Health Hub turns
asset condition data into meaningful
information for the operator,
maintainer and reliability engineer.
Equipped with our on-board remote
condition monitoring solution,
TrainTracer™, Health Hub allows you
to continuously monitor the health
status of your fleet in (near) real-time.
Using information on the actual
health status of key train subsystems,
maintenance can be carried out on
an as-needed basis and anticipated
before the train arrives in the depot.
The solution can be complemented with the Train Scanner, a
ground-based measuring system
for the automated monitoring of
key consumables such as wheels,
28 Transport Services
brake pads and pantograph carbon
strips, as well as carbody integrity.
TrackTracer in turn measures the
condition of track and catenary
precisely and can be mounted on
trains running in commercial service.
Further data capture
solutions include:
•• TMS light: condition monitoring
retrofit solution for trains not
equipped with TCMS (Train Control
and Management System)
•• Motes: a mesh of wireless
autonomous vibration and
temperature sensors used to
monitor axle box, gearbox, traction
fans or bearings.
•• Pantograph/Overhead line
interface monitoring
•• Monitoring of AC motor windings
•• Bespoke CBM tools, e. g. oil
analysis,...
Benefits
•• Reduced train immobilization
(“pit-stop approach”)
•• Easier reliability improvement
•• Maintenance cost optimization
Our value added
•• All services used within Alstom
maintenance projects
•• Extensive experience in deploying
remote condition monitoring (over
1000 trains equipped, all types of
rolling stock)
Performance
•• Reduction of key consumables
material cost by up to 15%
•• Increase of inspection frequency
by 10
•• Reduction of train downtime by up
to 30%
Key references
•• UK: West Coast Mainline Class
390 Pendolino, London Northern
Line metro
•• Sweden: X60 Coradia Nordic EMU
•• France: BB 460000 diesel
locomotives, Regiolis Coradia fleet
•• Italy: .italo AGV VHST, Minuetto
Regional fleet
•• USA: NJ Transit
•• Kazakhstan: KZ8A locomotives
SUPPORT SERVICES
Health data is automatically
monitored onboard each train in
operation and transferred to a
back-office web server through cost
effective GSM communications.
TrainTracer™ deployment
in Sweden
TrainTracer™ deployment as part of
a 5-year maintenance contract in
Stockholm, Sweden. Customer: STÅG
Design, develop and deploy the
TrainTracer remote monitoring
solution on 83 EMUs.
Challenge
Fast deployment and high quality of
service were the two main challenges.
Solution
TrainTracer™ facilitates the
diagnostic of the train, interfacing
train onboard equipment with the
Maintenance team. It offers remote
access to full fleet data through
the intranet or secured internet.
Use of a web-based server enables
technicians to access train data
anytime and from anywhere in
the world with intranet or internet
access. Data are available for
local maintenance technicians,
as well as a central support team
or maintenance manager.
This approach provides unprecedented visibility on the real-time
operation and health of each
train. It enables quicker corrective
maintenance, better support
to the train crew and prevents
some failures from occurring. The
availability of comprehensive data
concerning a train is a valuable aid
in optimizing the operation and
maintenance of the train fleet.
One of the key features of the
solution is the use of a GPS tag on
every event recorded. TrainTracer can
identify geographical clusters of faults
along the route, which can point
to potential infrastructure issues.
Performance
•• 83 trains have been continuously
sending data since mid-2012
•• Round-the-clock service to
visualize the data: 60+ Alstom
users have access via the intranet,
+20 customer users via secure
internet connection
•• The results are demonstrated in
the kilometers-per-failure figures
being achieved sustainably through
a high fleet utilization in line with
contractual requirements.
Real time Dashboard on X60 fleet
Transport Services 29
Expertise Support
Alstom expertise for operational efficiency
Below is an overview of
the expert support from
which you can benefit:
•• Reliability Growth: this service
offers an analysis of the current
reliability of the fleet, proposes an
improvement plan and checks plan
deployment
•• Maintenance Plan Optimization:
consultancy using a structured
process known as Reliability
Centered Maintenance (RCM) to
safely make an improvement in
maintenance performance and cost
effectiveness
•• Maintenance Quality Assessment:
deliver an independent quality
assessment of maintenance
activities. Get an in-depth
maintenance performance analysis
and a set of recommendations for
further improvements
•• Train Design Authority: train
design file responsibilities are fully
transferred to Alstom. This ensures
that the train technical definition
and configuration is properly
managed and is readily accessible
over the complete train lifetime.
30 Transport Services
Benefits
Key references
•• Train Design Authority: transfer
of responsibility, up-to-date train
definition and easier product
development.
•• Maintenance Quality Assessment,
Maintenance Plan Optimization
and Reliability Growth: process
improvement, greater fleet
reliability and availability, cost
effectiveness
•• Reliability Growth Plan: UK
Northern Line Metro, UK Angel
Trains Class 180 DMUs, UK Virgin
Trains Class 390, Spain RENFE
Very High Speed Trains
•• Maintenance Plan Optimization
and Quality Assessment: applied
worldwide on several Alstom
service projects
•• Train Design Authority: UK London
Northern Line, UK Eversholt Rail
Class 334 EMU, US Amtrak Acela
High Speed Trains, Germany EMU
Our value added
•• Alstom’s hands-on experience as
OEM and maintainer
•• Proven methods and tools
•• Extensive experience, OEM and
non-OEM rolling stock.
SUPPORT SERVICES
Maintenance Plan
Optimisation Class 390
Here are two examples of
improvements made to the
maintenance regime:
UK, West Coast Main Line,
52 high-speed tilting Pendolino
trains. Full maintenance contract.
•• A exam removal: originally the
exam cycle would be an A exam
every 8,300 miles, followed by
the B exam at 16,600 miles. As
a result of the improvement, the
first exam will be a B exam every
16,600 miles.
•• Increase in H2 overhaul interval:
from 750,000 to 850,000 miles.
These modifications have been
fully validated after execution of
a trial maintenance regime.
Challenge
Safely improving maintenance
performance and cost effectiveness.
Supporting the introduction of a
revised operating timetable requiring
16% more train miles in operation.
Solution
After reviewing the preventive
maintenance activity and commercial
situation, we determined suitability
and potential benefits in the
application of the RCM process and
other improvement techniques. An
action plan was developed, shared
with the customer and implemented.
Performance
A exam removal: this means a
reduction of 18 exams a year per train
or a saving of +8,000 man hours.
High level of customer satisfaction
through continuous improvement of
availability/reliability performance.
Transport Services 31
Depot Design
Consultancy for depot design, including workshop, depot equipment and tools
Driven by extensive experience in
depot usage based on numerous
contracts, our depot organization
and equipment experience can be
offered as a standalone solution.
A typical service offering for an
existing depot would include:
•• Analysis of current status of
maintenance depots, including
depot layout, process flow chart,
auxiliary workshops
•• Analysis of depot equipment and
special tools
•• Proposal for developments taking
into account updated maintenance
strategy
A new depot design can also
be undertaken in the context
of a turnkey solution.
32 Transport Services
Benefits
Key references
•• Workflow-centric approach allows
for the optimization of both staff
efficiency and the use rate of depot
equipment
•• Optimized train availability
•• Adapted to new operations, e.g.
train extension
•• Investment protection
•• Energy saving
Existing depot
Performance
Report delivery within 2 to 3
weeks per visited site, including
depot equipment and special
tools list and action plan.
Our value added
•• Extensive experience of designing
new depots or improving existing
depots
•• Ability to adapt to local norms and
regulations
•• Romania: Bucharest metro,
take-over and upgrade of
maintenance depot
•• UK: upgrading of several depots for
Virgin Pendolino trains
New Depot
•• Italy: Nola, depot for NTV high
speed trains
•• Poland: Warsaw, depot for PKP
Pendolino trains
•• Dubai Tramways
•• Jerusalem Tramways
•• Algier and Constantine Tramways
•• Reims Tramways
SUPPORT SERVICES
New maintenance depot
in Poland
Designing and building the
new Warsaw depot for PKP
high-speed Pendolino trains.
The Warsaw depot is part of the
contract signed in May 2011 with
PKP to supply 20 New Pendolino,
Alstom’s high-speed trains, and
to ensure their maintenance for
17 years. Entirely dedicated to
this maintenance, the centre will
participate in the modernization of
the Polish high-speed rail network.
Challenge & Solution
The depot is 230m long and includes:
Alstom had to carefully optimize
the depot design to fit into a
very limited available area.
•• Five tracks
•• Retractable catenaries with three
different voltages
•• Modern tandem wheel lathe
•• Modern removal rail system to
change the complete bogie or
individual wheel set
The timescale was also
a major constraint.
The solution includes, on a 12,600
square meters site, a maintenance
depot fitted with track and overhead
catenaries, an area allocated to
parts, an automated washing
zone, offices and premises for
the use of site employees.
Performance
•• Delivery under 15 months in spite
of harsh Polish winter
•• Full conformity with Polish
standards
Transport Services 33
Recycling
Manage rolling stock end-of-life, compliance with EC directives and other national laws
Legislation is evolving fast and EC
directives demand a minimum of
75% of waste to be recycled. Modern
trains like Alstom’s regional train,
Regiolis, are therefore designed to
be recycled: materials are carefully
selected, trains are built to be easily
dismounted and materials separated
to enter into a recycling process.
A significant number of trains,
locomotives and wagons will be
reaching end-of-life in this decade.
A large number of these cannot
be modernized for technical or
financial reasons. The export
of trains at the end of their
lifetime is highly restricted, and
completely forbidden for trains
containing asbestos, so recycling
represents the only alternative.
Alstom’s service portfolio has been
built to address the entire life cycle
of a train, from its construction to
end-of-life management, leading
to the complete deconstruction and
disposal of retired rolling stock.
34 Transport Services
This recycling service includes
the following phases:
•• Analyze: identify and localize
products and materials in the train.
Specific attention to hazardous
substances such as asbestos.
•• Plan: build dismantling plan and
procedures
•• Execute: execute dismantling,
starting with asbestos removal
when applicable
•• Manage waste: recycling and
waste management, including the
management of possible reusable
components such as bogies or
motors.
Our value added
•• Capability to address all aspects of
dismantling
•• Strong market reputation
•• Compliance with all regulations
•• Professional technical support
Benefits
•• In addition to complying with
regulations on dangerous material
disposal and a reduction in
administrative tasks, the owner of
retired rolling stock will also free
up valuable space
•• Reduce environmental impact
•• Manage social and moral responsibility - Green image.
Performance
•• Compliance with norms and
regulations in place
•• Certification of execution
•• Lead time for dismantling a car
SUPPORT SERVICES
France, passenger cars
The replacement of train-car configurations with EMUs
or DMUs has led to a large number of cars being
unused. As a pilot project, Alstom recycled five SNCF
Corail cars. The contract, which provided for partial
asbestos removal, was executed from 2011 to 2012.
Romania, metro cars
From 2004 to 2005 Alstom recycled 270 ASTRA
metro cars for its customer, Bucharest Metro.
The service included asbestos removal and the
project was managed entirely by Alstom.
Transport Services 35
Integrated Fleet Support
Upkeep optimal operational condition readiness
Building on its history of maintenance
management for several customer
fleets, Alstom has unique experience
of fleet behavior and operational
performances. By drawing on this
experience, Alstom is able to improve
your maintenance practices.
With our Integrated Fleet Support
offering, we share this experience
with you by delivering technical
assistance to your maintenance team.
This includes trouble shooting and
repair support. We also deliver service
bulletins and information bulletins.
Below is an overview of our offering:
•• Technical Assistance
Level 1: access to Alstom
technicians through website and
hotline
Level 2: mobile Alstom staff,
available upon request
•• Service Bulletin: safety and
obsolescence alerts
•• Information Bulletin: Rolling Stock
modifications, maintenance
documentation updating, fleet
reliability and maintenance plan
improvement, as a result of REX
sharing across the fleets.
36 Transport Services
Benefits
Key references
•• Access to train knowledge
•• Fleet availability
•• Maintenance efficiency
•• Citadis Fleet Support
•• SNCF Regiolis EMUs and DMUs
Performance
•• Level 1: up to 24/7
•• Level 2: guaranteed intervention
time
Our value added
•• Access to train knowledge and
large Return on experience
•• Professional technical support
•• Dedicated web portal
SUPPORT SERVICES
Maintenance Fleet
approach
Our experience of managing customer
fleets, combined with our international knowledge, allow us to provide
you with well-targeted maintenance
actions, improved over time.
For instance, today, we maintain
around 500 tramways and 1,800
Citadis in service across 40 cities
and 13 countries. We also manage
more than 100 Pendolino trains.
Based on this extensive fleet
knowledge and continuous feedback,
Alstom is able to provide full path
maintenance extension. For Citadis,
we extended maintenance from
600,000 to 900,000 km, and for
Pendolino from 6,000 to 12,000km
on the West Coast mainline fleet.
By gathering maintenance data we
can also provide obsolescence or
safety bulletin, kitting offering for
overhauls by identifying common
parts and global sourcing.
To complete and support this
fleet approach, from mid-2014
we provided Transport Service
web portal access with technical
assistance (online requests and FAQ),
online parts quotation, and access to
updated maintenance and technical
report documentation. If the customer
has internet access, whenever and
wherever they happen to be, they can
send requests, access documents, and
contact and share their experience
with Alstom’s expert team.
Transport Services 37
MODERNIZATION
Energy Saving Modernization
Service focused on the analysis and resolution of energy-related issues
The cost of energy and its environmental impact are increasing year
on year. To optimise the use of
energy, it’s important to get a global
picture of consumption patterns.
This service includes:
•• E-mapping: in-situ energy
measurement of main train
sub-systems (e.g. traction, HVAC,
auxiliaries), deployment of a data
collection service on the ground,
data analysis and report provision,
analysis of actual operation.
Recommendations for energy
savings.
•• Energy Metering System
(EMS): metering of train energy
consumption for billing purposes,
fully compliant with new European
standard EN 50463-2011.
•• Driver Advisory System(DAS):
a solution to reduce energy
consumption by advising the driver
on the best driving strategy at any
given time.
•• Other solutions to reduce energy
consumption such as traction
modernization, lighting upgrade
(LED kits) and energy storage
devices.
40 Transport Services
Benefits
Key references
Beyond compliance with new
regulations and metering, the key
benefit of this modernization is
greater energy efficiency and a
green image provided by sustainable
development. Another benefit of
DAS is improved punctuality
•• E-mapping: various Citadis
tramways monitored in Barcelona,
Toulouse, Lyon and Dublin
•• EMS: solution deployed on SNCF
Regiolis and TrenItalia trains
•• DAS: various trials, in France
(loco), Germany (DMUs) and
Switzerland (EMUs)
•• Traction: Netherlands, NS
EMUs, traction design prototype
and kitting, generating energy
consumption savings of up to 30%
•• Mexico, 25 STC metro cars, full
Traction Modernisation and
Maintenance, generating more
than 35% energy savings.
Performance
•• DAS: energy savings of up to 15%
•• Traction: savings of up to 40%
•• LED: savings of up to 50%
Our value added
•• E-mapping: wide range of line
voltages, easy to install solution
•• EMS: compliant with latest
standards
•• DAS: proven energy savings can be
combined with our driver training
offer
•• Proven energy storage solutions
SUPPORT
MODERNIZATION
SERVICES
Driver Advisory System
LED lighting
During trials with regional and
freight train operators, Alstom
generated significant cost savings
using the Driver Advisory System,
with average savings of 15%. The
table below shows saving estimates
for regional and freight trains*.
The vast majority of passenger
trains are still equipped with neon
tube lighting whereas new trains
are now generally equipped with
LED lighting. LEDs allow for a more
flexible lighting design in passenger
areas (brightness and colour, changes
during the day), and provide a real
cost reduction potential despite
their higher acquisition cost:
Depending on the travel profile,
return on investment for a DAS
project is generally under two years.
•• The MTBF for LEDs is twice as
high as neon tube lighting which
reduces the cost of replacement
and related labour by 50%
•• LEDs consume only about 50%
of the energy used for neon tube
lighting - with the same or better
luminosity.
Example for a DAS display showing
maximum, optimum and actual train
speed plus time information
Average
Km/Year
Energy
Comsumption
Energy
Cost/Year
Energy
Savings/Year
DMU
120 000
0,9 liter/km
120 000 €
18 000 €
EMU
120 000
1 200 MWh
140 000 €
21 000 €
E-locomotive
150 000
2 300 MWh
280 000 €
42 000 €
Traction
(*) All values Alstom Transport estimates
Transport Services 41
Traction
Modernization solutions for performance upgrade, obsolescence mitigation and lifetime extension
Traction equipment is expected to
be highly reliable while keeping
maintenance costs low.
This often means upgrading the
traction electronics at the mid-life
renovation stage. We can provide
efficient solutions, whatever the
technology or product, including AC
or DC motors, camshaft, chopper,
inverter, control unit, inductor,
transducer and braking resistor.
Using proven components
and technologies, Alstom
will create the optimum
solution for each case,
and will perform extensive
validation on a prototype.
The solution is packaged as a kit
and installed by Alstom or the
customer. It contains all the necessary
parts and installation instructions.
Alternatively, a fully assembled
sub-system can be provided as a
form-fit-function replacement of
the existing one. Both include:
•• Pre-fitting to reduce mounting
time
•• Commissioning on trains
•• Certification support
42 Transport Services
Benefits
Key references
The upgrade will offset any
obsolescence issues and provide more
efficient rolling stock. This service
also generates energy savings to
reduce energy bills and maintenance
costs through greater reliability.
•• Mexico: STC - 25 MP82 metros.
Replacement of DC-Thyristor
chopper by IGBT chopper
•• Netherlands: GVB Amsterdam
- 45 trams and 25 metros.
Replacement of resistor-controlled
DC drive through an IGBT choppercontrolled DC drive
•• France: RATP - 150 metro cars power module: GTO replaced by
IGBT
•• USA Philadelphia: PATCO - 120
metro cars. Replacement of
camshaft by IGBT chopper
Performance
•• Reduced train downtime for
installation
•• Energy savings
•• Increased reliability and availability.
Our value added
•• Proven experience of all kinds of
traction technology, addressing
OEM and non-OEM products.
•• Delivery time
•• Proven energy savings of up to 35%
•• Dedicated Lead Service Center
with strong expertise.
MODERNIZATION
Paris Metro cars replacing GTO power
module by IGBT power
module
Obsolescence management of
150 power module sets, replacing
the Gate Turn-Off (GTO) panels
by plug & play Insulated Gate
Bipolar Transistor (IGBT) panels.
In 2008, RATP and Alstom signed a
partnership agreement to plan for
the power module obsolescence of
150 metro cars. Over a two-year
period, both engineering teams have
been working together on a research
and development program to jointly
identify solutions that guarantee
good operational conditions for
the fleet. After validation based on
static and dynamic tests on tracks,
eight pre-series cars were delivered
and installed on trains to realize
endurance tests on line 1 and line 4.
Solution
Panel substitution is very simple
and is performed overnight. We
developed an optimized cost solution
through the modification of the
power modules and interfaces only,
without modification of the whole
traction case. We then delivered
a ‘plug and play’ solution.
The solution is based on proven
technology and the design has
been proven through prototyping.
450 modules are currently
being delivered.
Plug and Play replacement module
Managing traction obsolescence issues on 150 metro cars - Paris
Transport Services 43
Diesel and Hybrid
Energy efficient and environmentally-friendly operation solutions for locomotives
To comply with new regulations,
and to cope with aging rolling
stock, operators increasingly need
to upgrade their Diesel fleets.
For diesel locomotives, we
offer the Power Pack upgrade,
which complies with the latest
low emission standards.
Besides motorization, our offer
can also be extended to cover
the gearbox, bogie, driver cab,
new signaling and train control
systems. This can also be coupled
with a complete loco overhaul.
Dedicated to shunting locomotives,
we have developed a hybrid
traction add-on, successfully
implemented on BR203 and BR298
in Germany and the Netherlands.
To generate even greater energy
savings and improve your green
image, we offer the H3 shunting
locomotive. H3 is a modular platform
loco, declined in 4 different variants.
•• 600kW battery loco. Pure battery
version for light and zero emission
shunting service
•• 700kW hybrid loco. 350kW diesel
generator and battery. Up to 50%
fuel savings
•• 700kW dual-engine loco. Up to
15% fuel savings
•• 1000kW single-engine loco.
World’s first locomotive with this
power, with three axles and a
maximum speed of 100kph. Up to
8% fuel saving in its power class.
Can be used in light mainline
service.
Benefits
Performance
•• Fuel savings
•• Emission reduction
•• Noise reduction
Key references
•• Diesel upgrade: shunting locos
BR203 and BR214 in Germany
and the Netherlands
•• Hybrid pack: hybrid locos in lease
agreement from 2010 to 2018 in
Germany with MEG customer
•• H3 hybrid locomotives: VW in
Germany
Compliance with regulations coupled
with other potential benefits such as
improved traction efficiency and lower
fuel consumption. Life time extension,
obsolescence solution, track access
cost advantage «easy to drive»
shunting locos and «greener» image.
Our value added
Proven experience in Hybrid
technology. Large track record for
shunting locomotive modernization.
44 Transport Services
Hybrid locos in operation for MEG -­Germany
MODERNIZATION
Diesel upgrade
Hybrid solutions
The average age of the worldwide
installed locomotive base is
increasing, especially for shunting
locos, which have an impressive
average age of more than 30 years.
The aging of the locomotive and its
systems may lead to obsolescence
issues, reduced availability, increased
operating costs and non-compliance
with changing environmental
standards. A key driver for operating
costs is energy consumption. The
replacement of an older diesel
engine on a diesel electric-locomotive, for example, can reduce
fuel consumption by over 20% and
deliver the same or even better
performance. Depending on the
run-rate of a locomotive, investment
in modernization can therefore
be earned through operational
savings in just a few years.
In the transport market, as in other
industries, environmental and energy
consumption requirements have
boosted the implementation of hybrid
technologies. These technologies
drastically reduce emissions, including
noise and Co2 emissions. But they
also help to reduce energy costs.
Alstom’s Hybrid shunting locomotive
H3 is equipped with a 350 kW diesel
generator and a battery. The efficient
and environmentally-friendly diesel
generator recharges the battery and
can also directly drive the electric
motor for peak loads. For partial
loads, the H3 Hybrid locomotive runs
exclusively on battery power and can
save 30-50% in diesel compared with
similar shunting locomotives. The
graph below shows a cost comparison
between continuing with existing
solutions, but modernized shutters,
versus the alternative of investing
in a fleet of new hybrid shutters.
The Hybrid alternatives
generate almost 20% cost
savings, mostly fuel savings.
Hybrid solution reduces TCO
Transport Services 45
Bogie
Increased demand for higher load requirements and/or life extension
As the interface between the car and
the track, the bogie has to meet both
the highest standards of safety and
passenger comfort. Maintenance
costs also enter into the overall life
cycle cost equation. To address these
issues, we offer several solutions:
•• Design of technical improvements
•• Compliance with increased load
requirements
•• Savings generated by using
supplier alternatives
•• Drive line adaptation due to DC to
AC traction change
•• Bogies winterization
These solutions cover: bogies frames,
bolsters, wheel sets, brake systems,
suspension systems, gearbox,
traction motor, and tilting systems.
46 Transport Services
Benefits
Key references
Modernizing your bogie helps
extend the lifetime of rolling
stock, maximizes availability
and reliability and offers greater
comfort through noise reduction
and increased load capacity. This
will also reduce your maintenance
costs and extend revision intervals.
•• UK: Virgin Trains, Class 390
Pendolino EMUs, bogie overhaul
and engineering changes
•• Romania: CFR, 100 coaches,
replacement of Goerlitz V bogies
with Y32 bogies
•• Spain: RENFE, 6 Euromed trains,
change from Iberian gauge to UIC
gauge
•• Kazakhstan: 27 KZ4ACs locos,
redesign of wheels and axles to
solve parts shortage on Chinese
bogies
Our value added
•• Over 150 years of bogie expertise
•• Tilting technology leader
•• ‘State of the art’ testing facility for
bogies in Neuhausen, Switzerland
•• Ability to reproduce OEM and
non-OEM bogies
MODERNIZATION
A unique testing facility in
Switzerland
The Alstom Neuhausen site
has received from the Swiss
Confederation its accreditation
as railway test laboratory (ISO/
CEI 17025) for its activities of
tests and validation of bogies.
This certification, which attests
the know-how and expertise of
Alstom in this field, allow to carry
on these activities also for the
account of external customers.
Thanks to a test bench unique
in the world, which has been
built up since 2009, the latter is
able to test all the parts of the
bogies (frame, suspensions but
also gearboxes and motors) and
to reproduce their life cycle.
Transport Services 47
Train System
Upgrading the train’s nervous system to fully leverage the potential of the rolling stock
Train control modernization includes
the upgrading of the TCMS (Train
Control and Monitoring System),
driver desk, brake system, door
system and auxiliaries supply system.
This service can be combined with
other modernization services - e.g.
traction or bogie modernization.
The modifications are validated at
system level on a test bench, then
implemented on a test train to get
final validation, before series installation and certification support.
Benefits
Key references
Our solutions allow you to fully
exploit the performance of every
sub-system onboard the train.
Additionally, the communication
layer allows for significant data
collection, providing greater input into
maintenance planning and operation.
•• USA, PATCO Philadelphia Full
modernization - 120 suburban cars
- first delivery: 2013
•• USA, MBTA Boston, Full modernization - 86 metro cars - first
delivery: 2014
•• Brazil, CMSP, Sao Paulo Metro
L1&L3 Full modernization - 25x6
and 22x6 metro cars - 2009 to
2014
The new train system will also
contribute to extending the
life of the train by resolving
potential existing obsolescence
issues in the current system.
Our value added
•• Integration expertise as Original
Equipment manufacturer (OEM)
•• Safety expertise (doors, brakes)
•• Extensive experience of the
ergonomic design of the driver
desk
•• Data transmission to the ground
analysis using Traintracer
48 Transport Services
MODERNIZATION
technology, including new couplers,
car-borne propulsion technology
and modern braking systems,
automated train control (ATC)
equipment, door operator and control
systems, interior finishing including
lighting and seats, air-conditioning systems, new communication and information displays.
Rehabilitation of 120
transit cars, USA
Port Authority Transit Corporation
(PATCO) Philadelphia, rehabilitation
of 120 stainless steel transit cars
PATCO required solutions to update
its ageing fleet and deal with various
obsolescence issues. Its most recent
cars were built in the early 80s.
Solution
We supplied a complete overhaul
of the existing train cars to replace
out-dated systems with new
technology while maintaining the
major structural framing and external
shells. The cars were enhanced
with a full range of equipment and
The entire refurbishment and testing
process took place in Alstom’s rolling
stock manufacturing facility in
Hornell, NY - the largest of its kind in
the United States. Experts at Alstom’s
Hornell facility also performed
on-site testing of the completed cars
to ensure safety and reliability.
Benefits
•• Train life extension: +20 years
•• Increased revenues through
enhanced train attractiveness
•• Maintenance cost reduction
•• Reliability improvements
•• Enhanced passenger and driver
comfort
A mock-up approach was
used to validate ergonomic
and aesthetic choices with the
customer and end-users.
Enhanced serviceability was also
a concern, and Alstom ensured
better access to traction control
equipment through improved
underframe arrangements. These
measures contributed to reducing
overall maintenance costs.
Transport Services 49
Signaling
Onboard installation for metro or mainline signaling equipment
Installing onboard signaling requires
both mechanical and electrical
modifications. These operations
include both installation design and
new mounting methods. For new
cross-border operations, other design
changes may also be required.
The design is typically validated
on board a prototype vehicle.
Integration safety studies may also
be implemented, depending on the
signaling equipment to be installed.
The signaling equipment may require
a separate contract and may involve
Alstom or non-Alstom equipment.
The solution is presented as a kit
to be installed. It contains all the
necessary parts and installation
instructions. Pre-fitment of the
train to save time on installation is
included. Installation and commissioning are managed by Alstom staff
50 Transport Services
Options
Key references
•• If applicable, support for homologation by the respective notified
body
•• Installation by Alstom staff
•• Obsolescence management
•• Alstom Communications-Based
Train Control (CBTC): Milan,
Amsterdam, Lille
•• Thales CBTC: UK- Northern Line
and Jubilee Line
•• European Railway Traffic
Management System (ERTMS):
Spain- 123 CIVIA commuter trains
•• ERTMS + French signaling:
Spain-Madrid-Paris AVE
•• Alstom Sistema Controllo Marcia
Treno (SCMT) for Italy: French
BB36000 locos
•• Alstom Positive Train Control
(PTC): USA, Amtrak’s North East
Corridor, freight and commuter
trains, 400+ carborne systems
Benefits
Typical train immobilization can be
as little as two days on series installations with fully trained staff.
Performance
•• Kits delivery time
•• Train immobilization time
Our value added
•• Extensive signaling expertise
•• Broad range of in-house signaling
solutions
•• Address Original Equipment
Manufacturer (OEM) and
non-OEM signaling products
MODERNIZATION
Scope
•• French signaling equipment
integration (KVB, ATESS, RPS,
Bi-Mode Radio, TVM 430) and
ERTMS upgrade
•• Propulsion System adaptation to
allow 1.5kV operations in France
•• Interior changes to increase
passenger capacity
High-speed cross-border
operations
To develop their activity, the Spanish
and French national rail operators,
Renfe and SNCF, decided to jointly
run high-speed commercial operations
between Spain and France.
To enable the trains to travel from
one country to another, they had to
be interoperable. This means they
had to adapt to a variety of power
voltages, signaling equipment and
technical specifications for interoperability, in line with European Union
requirements. To this end, RENFE
awarded a contract to Alstom to
adapt 10 existing AVE (Alta Velocidad
Española) trains to run on French
lines. These trains were originally
built by Alstom about 20 years ago.
Challenge & Solution
Performance
In terms of design, new signaling
equipment integration represented
the first challenge. Special care
was taken to ensure under-frame
integration of new antennae
and the arrangement of Human
Machine Interface (HMI) modules
in the Driving Cab. All in all,
1,045 drawings were generated
to undertake the modification.
With the opening on December 15,
2013 of the direct high-speed line
linking Paris in France to Barcelona
in Spain, Alstom’s high-speed trains
have now crossed their 16th border.
Alstom is the only rail manufacturer
to have built more than 1,100
high-speed cross-border trains, in
service in 18 different countries.
Validation and homologation were
also a major challenge. They involved
type and serial tests in both Spain and
France, with three trains in parallel.
We also faced severe electromagnetic
compatibility (EMC) issues due to
non-compatibility with an older
generation track circuit in France.
We needed to call on our extensive
internal and external expertise to
solve the problem and team work
was the key to our success.
Building on a good performance
record, operators SNCF and Renfe
have announced the introduction of
an additional daily service between
the two cities from March 31, 2014.
Transport Services 51
Passenger Experience
Develop and deliver modernization kits to enhance the passenger experience
This modernization service features
all aspects of the train passenger
experience. The scope of such
a modernization can be fairly
broad and varied, and covers:
•• Interior comfort and aesthetics,
e.g. heat ventilation air
conditioning, seating, floor
coverings, carpet, sidewalls,
ceiling, bike support, hand rails,
grab poles, luggage rack and
lighting
•• New services integration, e.g.
infotainment, passenger WiFi,
power supply at seat, catering
solutions, video surveillance,
ticketing, seat reservation system
•• Exterior aesthetics, e.g. livery,
painting, front-end refurbishment
Alstom designs the solution. The
design is generally validated with
the customer on a prototype
vehicle. Installation can be
proposed as an option.
52 Transport Services
Benefits
Our value added
The modernization project allows
you to restore a train’s level of
attractiveness and comfort even to
the point of delivering the quality
experience of a newly-built train.
Increased passenger satisfaction can
translate into more journeys and
revenue - and all that at a reduced
cost compared to the acquisition
of new-build rolling stock.
•• In-house design and styling
•• Ability to team up with local
designers
•• System integration as OEM
•• Access to worldwide supplier panel
•• Incorporating an experience of
modernization, taking into account
•• specific constraints such as
dimension dispersion.
Upgraded equipment can also provide
more than comfort and contribute to
a different operation. For instance the
addition of catering facilities or toilets
allow for longer journeys. New seat
arrangements using, for example,
seats that require less space, can
also help grow the capacity of a
train and sell more seats per train.
Performance
•• Kits delivery time
•• Train immobilization time
Key references
•• UK, Northern Line, mid-life
overhaul, 106 metro trains
•• Spain: RENFE, AVE mid-life
modernization, 18 trains
•• Portugal: CP, 57 Siemens
EMU commuter trains, full
modernisation
•• Germany: HLB, 25 DMUs - interior
modernization
•• France: RATP-SNCF, 119
commuter trains, mid-life
modernization
•• Chile: Santiago, 35 metro trains,
HVAC installation
MODERNIZATION
Case Study - EMU
modernization (Portugal)
Portugal, CP, modernization
of 57 EMU trains supplied in
1970 by Siemens/Sofreame.
Scope
Modernization of
High-Speed Trains, Spain
Spain, RENFE, modernization of 18
AVE high-speed trains manufactured
by Alstom that have been in
commercial operation for 15 years.
Scope
The full modernization project
included the implementation of
a new interior design including
seats, lateral wall coverings, ceiling
and floors, luggage racks, toilet
cabins, passenger infotainment and
mobility-impaired access renewal
as well as exterior painting. In
addition, the “cafeteria” coaches
and galleys have been modernized.
The works were performed from
2006 to 2009 on a fleet of 18 trains
in the regular maintenance depot
to limit the impact on operations.
Benefits
The attractiveness of the train has
been restored and the modernization ensured that the AVE trains
keep their reputation and image as
a modern and comfortable mode
of transport. The project has had a
very positive impact on customer
satisfaction. The modern look,
additional space for passengers and
luggage and easier accessibility for
passengers with reduced mobility in
compliance with the new regulations
were among the positive results of
the full modernization project.
Modernization of traction/braking
with the target of reducing energy
consumption by more than 25%
and improving passenger comfort
through the installation of an HVAC
system and a modern passenger
information system. Improvements
have been made to the interior
design, including seat modernization
and a review of the lighting system.
The front end unit has been replaced
and a digital driver desk installed.
Benefits
The modernization works allowed
the operators to extend the lifetime
of its asset and at the same time
ensure passenger comfort on this
suburban train. The addition of the
HVAC system played an important
role, as did other equipment, like
new seats and the passenger
information system, which contribute
to a fresh travel experience.
Transport Services 53
Accessibility
Compliance with new regulations. Making trains more accessible to disabled passengers
Upgrading for people with reduced
mobility (PRM) is mandatory in
many countries. Taking into account
the existing train design and the
applicable regulation, a design
is produced that can encompass
tip-up seats, lights, interior colours
(contrast), pictograms, accessibility
to passenger alarms and intercom,
door pushbuttons, passenger
information displays, buzzers,
ramps and ways to reduce gaps.
The design is typically validated
on board a prototype vehicle.
The solution is presented as a kit to be
installed. It contains all the necessary
parts and installation instructions.
Benefits
Key references
Compliance with regulations coupled
with revised signage can significantly
improve the passenger experience
and train attractiveness. Other
upgrades can also be deployed
during the same operation.
•• France: Citadis Le Mans
•• Spain: RENFE, UT447 commuter
trains
•• US: Caltrans, California Bi-level
cars
You will also benefit from a
renewed social image.
Improved accessibility is
benefiting to all passengers
Performance
•• Kits delivery time
•• Train immobilization time
Options
Our value added
Installation by Alstom staff
can be offered as an option
•• Expertise as train integrator and
manufacturer
•• Citadis: short delivery time with off
the shelf solutions
•• Regulation knowledge
54 Transport Services
MODERNIZATION
Upgrade for accessibility Le Mans, France
Le Mans Citadis™ tramway:
upgrade for PRM access (People
with Reduce Mobility)
Scope
Engineering of train modification, first train modification and
validation, kits delivery to retrofit
the fleet of 26 Citadis tramways.
As part of the construction of Line 2
of the Le Mans tramway network,
the customer ordered new Citadis
trams fully compliant with the latest
accessibility regulations (French law
no.2005-102 dated 11/02/2005).
To ensure a homogeneous fleet, the
customer decided to upgrade the
older Citadis fleet operated on Line 1.
Solution
Performance
After analysis of the gaps between the
tramway design and the conditions
required by French law, the Alstom
team then proposed alterations to
the tramway for full compliance.
•• 14 months from contract signature
to first upgraded Citadis in
commercial service.
•• 22 months from contract signature
to full delivery, including design
phase, prototype validation and
production of 26 modernization
kits.
•• Fleet upgraded without impact on
commercial service
These operations concerned physical
access to the train and access to
information - both visual and auditive.
Space dedicated to wheelchairs
was widened, intercommunication push buttons were lowered
and tip up seats adapted.
The visual contrast of prehension
handles inside vehicles was
accentuated by the use of colors
for easier differentiation and sound
announcements were added to
indicate imminent door closing.
The design was executed in
close collaboration with the
customer. Solutions bore in
mind mounting constraints to
reduce immobilization time.
Kits were delivered by Alstom
with all the necessary instructions
and installed by the customer.
Transport Services 55
PARTS & REPAIRS
Spare parts
Efficient supply chain management for Alstom and non-Alstom parts
Supply of Alstom and non-Alstom
spare parts or spare part kits
for preventive and corrective
maintenance, accident
repairs and overhauls.
Spare parts or spare part kits
can be provided as follows:
•• Spot request: ad-hoc customer
request for specific parts supply
•• Spare parts catalogue: pre-defined
parts list with negotiated prices
•• Availability Service: see page 54
•• Technical Support and Spares
Supply Agreement: see page 6
This service is supported by the
Partsfolio™ e-business solution: web
ordering and tracking, illustrated
parts catalogues, management
of the repairs process, EDI
(Electronic Data Interchange).
58 Transport Services
Benefits
Key references
•• Predictable cost
•• Web ordering tool
•• Easy to install kits
•• Access to +4,000 suppliers
Alstom fleet operators worldwide.
Performance
Delivery time and price
Our value added
•• Local presence - qualified staff
worldwide, large industrial
footprint
•• Access to worldwide supplier panel
•• Covers OEM and non-OEM
products
PartsFolio™ -­Web ordering tool
PARTS & REPAIRS
Santiago Metro, Chile
Nanjing Metro, China
216 Metropolis™ cars, Line 4
432 cars, Line 1 & 2
Scope
Scope
Management and supply of spare parts (398 items)
Management and supply of spare parts (43 items)
•• Corrective maintenance parts
•• Repairs
Frame agreement with two lists:
•• Corrective maintenance parts
•• Accident/vandalism
•• Buffer stock management
10-year overhaul
•• List 1: availability service
•• List 2: price catalogue
Performance
•• OTIF (On-Time In-Full delivery) 100%
•• 31 days average repair lead time
Performance
•• Immediate delivery from local stock in customer’s
warehouse
Transport Services 59
Repairs
Faulty components are repaired and returned to operations
Repairs service for repairable
components from Alstom and
other Original Equipment
Manufacturers (OEM).
Key features
Repaired components include
transformers, circuit breakers,
traction power modules, auxiliary
converters, electronic controls,
electrical motors, bogies, dampers
and brakes, HVAC equipment, as
well as signaling equipment.
Delivery either as standard
repairs services or unit exchange
with Alstom-owned float.
Standard repairs service includes
component test, quotation and repair
(if economically sound) in one of
Alstom’s repair centers. Pricing by
quotation or fixed fee depending on the
level of repair (light/medium/heavy)
Unit exchange service is the instant
exchange of a faulty component
by a reconditioned one from an
Alstom-owned stock of repairable
components (“float”) against a flat fee.
Both processes are supported
by the Partsfolio™ e-business
solution (electronic management
of repairs process).
60 Transport Services
Benefits
Key references
•• Committed lead time
•• Large repair portfolio
•• Web tracking tool
Alstom fleet operators worldwide.
Performance
•• Lead time
•• Warranty
Our value added
•• Local presence - qualified staff
worldwide, large industrial
footprint.
•• Access to worldwide supplier
panel.
•• Covers OEM and non-OEM
products.
PARTS & REPAIRS
Reducing repair lead time
of traction electronics
The operator of a fleet of Alstom
locos used to have faulty Agate
traction control equipment repaired
by the Alstom Lead Service Center
in Villeurbanne after the fleet
warranty phase expired in 2008.
In the initial setup, broken-down
Agate modules were tested on a
test bench at the client’s site and
faulty electronic circuit boards
(ECBs) sent to Alstom for repair.
As this was done on a case-by-case
basis, the lead time for these spot
repairs was 70 days. On average, six
locomotives were out of service due
to traction equipment repair times.
Challenge
Performance
The operator wanted to drastically
improve fleet availability.
As a result of this new set-up,
Alstom was able to reduce lead
times by over 50%, down to 29
days, with an OTIF of 95%.
Faced with the need to invest in
a larger float of electronic circuit
boards, the client turned to Alstom
to jointly develop a way to improve
lead times on these repairs.
Solution
A multi-year contract with a
planned annual volume of 500
ECBs for repair, allowed Alstom to
fine tune its supply chain set-up:
•• Set-up of a stock of critical ECBs
with long repair lead times
•• Set-up of a stock of critical
components (CPUs, RAMs), some
of which had started to have
obsolescence issues
•• Weekly delivery service at the
client site
•• Nomination of a contract manager
Transport Services 61
Availability Service
Minimizing parts supply risks
Benefits
Key references
Key features
•• Guaranteed availability
•• Short lead time
•• Reduced inventory
•• Web ordering tool
More than 30 long-term service
frame contracts in France, UK,
Sweden, Netherlands, Italy,
Spain, Chile, USA, Hong Kong
Material Availability Service
(MAS) characteristics:
Performance
•• Typical contract duration: 5 years
•• Negotiated prices for a defined list
of parts and kits
•• Low lead time: immediate delivery
for local stock and 48-hour lead
time from central warehouse
•• Annual volume commitment
agreed between customer and
Alstom
•• Obsolescence monitoring and
alerts for parts included in availability service contract
•• Option: technical support to
maintenance team
MAS contracts are supported
by the Partsfolio™ e-business
solution: web ordering and tracking,
illustrated parts catalogues, EDI
(Electronic Data Interchange).
•• Availability
•• Lead time
Supply of spare parts, kits and
repairables with optimized
prices, guaranteed availability and lead times.
62 Transport Services
Our value added
•• Supply chain management
•• Access to worldwide supplier panel
•• Obsolescence monitoring
PARTS & REPAIRS
Class 334, UK
Montpellier tram, France
ScotRail, UK
40 x 3-car class 334 Juniper EMU
TAM Montpellier
83 Citadis™ tramways
Scope
Scope
Management and supply of all materials for
level 1-4 maintenance (1,600 items):
Availability service for a list of spare parts (1,000
items) and repairs catalog (price & lead time)
•• Preventive & corrective maintenance parts
•• Component repairs and overhauls
Additional services: reliability growth
engineering and local technical support
Performance
Performance
•• 100% measured OTIF
•• 5 days delivery lead time
•• 100 order lines/month
•• >150 suppliers managed
•• No train held for missing material since contract start
•• 100% parts delivered on time
•• 1,600 items managed
•• 2,000 items supplied/month
•• 6-8 weeks turnaround time for repairs
Transport Services 63
Overhaul
Returning train components to OEM condition
Performing the scheduled overhaul of
train or signaling system components.
Key features
Overhauled components
include: bogies, traction motors,
brake systems, switchgears,
power-pack, electronics (of
trainborne or track-side type).
Using our design know-how
and industrial expertise we can
return all types of components
back to their OEM condition using
either our Lead Service Centers
or by setting up specialized
workshops at customer sites.
Lead service centers include:
•• Bogies: Neuhausen, Switzerland
•• Traction: Ridderkerk, Netherlands
•• Motors: Preston, UK
•• Electronics: Villeurbanne, France
•• Switchgears: Tarbes, France
This service can be offered standalone
or included in maintenance contracts.
64 Transport Services
Benefits
•• Engineering expertise
•• Lifetime extension
•• Secured residual value
Performance
•• Component reliability
•• Lead time
Our value added
Technical expertise
‘state of the art’ tools
Non-OEM servicing
Key references
•• Italy: ETR 600 & 610;
•• UK: WCML Class 390 H2&H3
overhauls; Class 323 C6 overhaul;
Class 175 10-year overhaul; JLE
Metro bogie overhaul;
•• Eire: LUAS tramway 600,000 km
overhaul, including brake system;
•• Germany: Regio-Citadis Kassel,
bogie overhaul contracts
•• Hong-Kong: Metro DC traction
motors overhaul;
•• France: Citadis Lyon Arpège bogies
overhaul.
PARTS & REPAIRS
Light rail vehicles, motor
overhaul, France
Solution
On the basis of 136 motors to
be overhauled, Alstom proposed
a flexible overhaul contract
with the following features:
The fleet of a French urban operator
running 24 Siemens automatic light
rail vehicles (VAL) was approaching
the 1.2 million km overhaul mark
for its 136 Alstom traction motors.
Even though the franchise was in
the process of being retendered,
it became clear that the overhaul
had at least to begin during the
last year of the current contract.
The previous 600,000 km
overhaul of these motors had
not been done by Alstom.
Challenge
The operator had the choice
between three options:
1. Invest to carry out the
overhaul internally
2. Use small external component
repairs workshop
3. Turn to OEM for overhaul
Option 1 was ruled out, as it would
have required the operator to
invest in specific tools and recruit
resources just to cope with the
workload. Having to choose between
options 2 and 3, the customer
turned to Alstom to see if an OEM
overhaul was cost competitive.
•• Limited initial fixed tranche and
option, conditioned by franchise
renewal
•• Fixed lead time: 5 weeks for the
overhaul of a batch of 8 motors
Leveraging its OEM installed
base knowledge; Alstom was
able to propose an extended
warranty of two years.
This solution fully met the needs
of its client in terms of flexibility,
quality and, last but not least, cost.
Transport Services 65
Test Benches
Specialized tools to optimize recurrent maintenance tasks
Some maintenance tasks represent
a heavy workload when the
appropriate tooling is not available.
Alstom develops special state-ofthe-art tools to automatize
equipment testing.
These tools include:
•• Customer Test Tool (CTT): based
on a generic bench test platform,
various configurations are available
to test traction electronics, train
control and monitoring systems
(TCMS), public address and
customer information systems
(PACIS) and auxiliary converters
•• HydraDIS-depollution unit:
portable device for flushing and
cleaning of Citadis hydraulic brake
and piping
Standard services supplied
with our test tools:
•• Customer needs analysis and
proposal set-up
•• Transport, delivery and installation
of equipment
•• User manuals, training and level 1
maintenance
•• Warranty: 12 months
Additional services are available:
warranty extension, technical
support, maintenance, training,
spares or product evolutions, e.g.
to test additional components.
Benefits
Automated tasks are less expensive
but also less prone to human error for
safer and more efficient maintenance,
translating into maintenance savings
and reduced train downtime.
You will also have access to our
testing expertise and support.
66 Transport Services
Performance
•• Up to 30 products tested with one
test bench
•• Test duration
•• Completeness of the automated
tests
•• Delivery time
Our value added
•• Proven tools used by Alstom
maintenance staff
•• Technical expertise
Key references
•• CTT: more than 60 test benches
installed in Europe, America, Asia
and Pacific
•• HydraDIS-depollution unit:
Barcelona and Murcia tramways
in Spain
PARTS & REPAIRS
Shanghai Metro, China
Santiago Metro, Chile
TCMS, Train Control & Monitoring System,
and Traction electronics test bench equipment
for Shanghai Line 10 and Line 2EE
On-board signaling (UNIVIC product)
Automatic train control test bench
Scope
Provision of 2 Customer Test Tools (CTT) and
installation in Shanghai Line 2 depot
equipment for Santiago Metro, lines 3 & 6
Scope
Provision of one BTE (Bench Test Equipment)
and installation in Santiago
Performance
Neptuno depot.
•• Level of fault detection: module or circuit board
•• Testing duration:
min 15 min
max 1hour
•• Warranty: 12 months (with possible extension)
Performance
Level of fault detection : LRU (Line
Replaceable Unit) identifying the faulty
SRU (Shop Replaceable Unit) for suitable equipment.
The test bench performance in terms of duration is roughly:
•• Bench test starting: 5min
•• Boards programming: 20 min
•• Equipment Test: 1:30
Transport Services 67
Transport/Services Catalogue /EN/07.14/FR © - ALSTOM 2014.All rights reserved. Information contained in this document is indicative only. No representation or warranty is given or should be
relied on that it is complete or correct or will apply to any particular project. This will depend on the technical and commercial circumstances. It is provided without liability and is subject to change without notice.
Reproduction use or disclosure to third parties, without express written authority is strictly prohibited. ALSTOM, the ALSTOM logo and any alternative version
thereof are trademarks and service marks of ALSTOM.
The other names mentioned, registered or not, are the property of their respective companies.
Photo Credits: ©ALSTOM Transport - Design and production: Z&A conseil Clichy France
ALSTOM Transport
48 rue Albert Dhalenne
93482 Saint-Ouen Cedex - France
Phone: +33 (0)1 57 06 90 00
Email: transport.services@transport.alstom.com
www.alstom.com/transport