ShoreTel 560/560g IP Phone Quick Reference
PHONE OPERATION
VOICE MAIL
Place Calls
Log Into Main Menu
Use the Speakerphone or a Headset
or
Log In from Another Extension
+ ext.
Directory
Use the Directory
Make a Conference Call
Use the Intercom
Redial and Check Missed Calls
Dial Paging Extension
Answer Calls
+
Select a Ring Tone
Adjust Handset, Headset
or Speakerphone Volume
Answer Call Waiting
+ ext. +
or
OFFICE ANYWHERE CODES
Intercom
+ ext. +
Redial
+
to select
+
Conference a call
+ destination +
Hold a call
Hang up
or
or
Access other star codes
Transfer
+ password +
Volume
+
to select
to select
Transfer
+ ext. +
or
+ ext.
lift handset or
Change Call Handling Mode
+
+
Park a call
+ ext.
UnPark a call
+ ext.
Pick Up a Remote Extension
+ ext.
Use the Intercom
+ ext.
Barge In
+ ext.
Silent Monitor
+ ext.
Toggle the Hunt Group Status
+ HG ext.
+ ext.
Whisper Page
Join Calls
+
QUICK REFERENCE OF COMMON STAR CODES
Pick Up the Night Bell
select appropriate call key
Park Calls
+ (star code from below)
+ ext. +
Options
Hold
Adjust the Display Contrast
+ destination +
lift handset or
Place a Call On or Off Hold
Log In and Out of Workgroups
Transfer a call
number provided by administrator
Mute a Call
Unpark Calls
+ ext. + password +
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
to select +
Interact with Calls
Transfer a Call
+ password +
Conference
Send a Call to Voice Mail
Divert a Call
Voice Mail
+ ext. +
to select +
Change CHM and Forwarding
Voice Mail
+ password +
+
Change Extension Assignment
Voice Mail
+ password +
+
Unassign Extension Assignment
Voice Mail
+ password +
+
Assign Extension to External Number
Voice Mail
+ password +
+
Options
+ password +
press and hold
+
+
to select
to select
TROUBLESHOOTING
View Phone Information
+ I-N-F-O +
Reboot Your Phone
+ R-E-S-E-T +
Note: For additional details on the information contained in this Quick Reference card, please
consult the 560/560g User Guide.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
www.shoretel.com
ShoreTel 560/560g IP Phone Quick Reference
GUIDE TO STATUS ICONS
Handset with
Finger Rest
Speaker
Delivers
high-quality
wideband
sound.
LCD Display
160 x 80 pixel, 2-bit grayscale
Scroll Button
Select options
in interface.
Soft Keys
Context-sensitive,
functions defined
on display.
Indicator LED
Flashing light alerts the
user to incoming calls
and unheard voice
messages.
Dial Pad
Handset jack
Audio Control Keys
Volume button controls
handset, headset,
speaker and ring
volume. Mute, Speaker,
and Headset keys are
illuminated when functions are active.
ShoreTel IP 560/560g Inbound Call
Custom Keys
Six custom keys with tri-color
LED indicators can be configured as call keys, monitored
extensions, or speed dial keys.
Function Keys
Overlay
Vinyl overlay imprinted with
international symbols.
Headset jack
ShoreTel IP 560/560g Idle Interface
Microphone
Function Keys
Perform core telephony functions
(Voice Mail, Transfer, Options,
Conference, Directory, Intercom,
Redial, Hold)
Custom Keys - Monitored Extension
Main Display
Unheard Voice Messages
Idle
Missed Calls
Inactive / Do Not Disturb
Logged Into Workgroup
Unheard Voice Messages
Logged Into Workgroup, In Wrap-Up
Do Not Disturb / Unheard Messages
Logged Out of Workgroup
Incoming Call (Animated)
On a Call
Custom Keys - Call
Note: You can connect a supported headset into the 560/560g IP Phone by plugging the
headset into the headset jack at the left corner of the phone chassis. Contact your system
administrator for details.
GUIDE TO LEDS
Your ShoreTel 560/560g IP phone provides color cues to help you determine the operational status. Note
that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Incoming Call and On a Call
On Hook
On a Conference Call
Off Hook
Call On Hold / Parked
Inactive / Do Not Disturb
Incoming Call (Animated)
On a Call
Steady Green - in use by you
On a Conference Call
Blinking Green - (Slow blink: 1s on/1s off) incoming call
Call On Hold / Parked
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
Remote Hold
Custom Keys - Speed Dial
Speed Dial Extension
Steady Orange - extension’s call handling mode set to Do Not Disturb
Steady Red - in use by other party (applies to BCA and Extension Monitor)
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
PN 800-1067-04
www.shoretel.com
The ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United States and/or other countries. This product is covered by one or more of the following patents: United States patent 6,996,059, United States patent 7,003,091, United States patent 7,167,486, United States patent 7,356,129, Canadian patent 2,316,558, United States patent 7,379,540, United States patent
7,386,114, United States patent 7,450,574 and United States patent 7,450,703. The product is also covered by other pending patent applications. ShoreTel, Inc. All rights reserved.