A U GU ST 2016
S O U T H W E S T R E G I O N N E W S L E T T E R
A r i z o n a , C a l i f o r n i a , C o l o r a d o , H a w a i i , N e v a d a ,
O k l a h o m a , N e w M e x i c o , T e x a s , U t a h
Hi All,
Thank you for welcoming me as your new Southwest Regional Delegate for NAHAM.
Though I am new (8 months) to my Director position here at Southwest Healthcare System-UHS, Murrieta, CA. I have been an active member of NAHAM since 1989. Born and raised in the Pacific Northwest, I relocated to CA from Seattle, where I was Director, Patient Access Services – UW Medicine for several years. I have had the opportunity over the years to work for several outstanding organizations from small community hospitals to large, academic, level one trauma centers from
Bellingham, WA, Bend, OR, Saint Louis, MO and back to Seattle, WA. What a journey…learning all I can along the way…I have served on the NAHAM Board in the past as NW Regional Delegate for 8 years, NAHAM Secretary for 2 years, and I am Immediate Past President, WHAMA (Washington Healthcare Access Management Association), where I served for 6 years.
I am never afraid of hard work and will do my best to serve you and the Southwest Region.
NORTEX is in the planning stage of their next learning series. If you have a speaker recommendation, please contact
Patti Consolver ( patriciaconsolver@texashealth.org
).
AZHAM is planning their annual conference on August 5, 2016, in Phoenix, AZ, at the Brady Conference Center, which will be hosted by Honor Health Shea Hospital. According to the pictures from last year’s conference, it looks like 2015 was a blast. Can’t wait to see what 2016 has in store!
CAHAM will hold the 48 th
Annual Educational Conference & Exhibition August 28-31, 2016 at The Lodge at Torrey Pines in La Jolla, California.
COHAM announces the formation of Women in Patient Access Committee. The first meeting sponsored by the Women in Patient Access committee will be held Wednesday, August 10, 6pm at Cielo at Castle Pines . Click here for more information.
Oklahoma - We would like to welcome Oklahoma to the Southwest region!
2016 will be a planning year for the Oklahoma Association. Anyone interested in networking to help organize or be a part of this exciting time can contact: Amber Harris , Administrative Director, Patient Centered Access , INTEGRIS Health,
Oklahoma Mobile: 405-973-4647
Contact Your Regional Delegate: Donna Aasheim, CHAM - 951.696.2618 – Director, Southwest Healthcare System/UHS,
Murrieta, CA - Donna.Aasheim@UHSINC.com

S O U T H W E S T R E G I O N
N E W S L E T T E R
Arizona, California, Colorado, Hawaii, Nevada,
Oklahoma, New Mexico, Texas, Utah
The registration deadline for the October testing period is August 31 st
! Visit the NAHAM website to submit your application.
Since February 2016
Donna Chung
Stanford Children’s Hospital, Palo Alto, California
Centura Health St. Anthony Hospital, Lakewood,
Colorado
Jaime Minjares
Jessica Holler
Baylor Scott and White Healthcare College Station,
College Station, Texas
Mellony Ifokwe
MD Anderson Cancer Center, Houston, Texas
Christus Health, Beaumont, Texas
Veronica Alford Margaret Carmony
Shantel Danrich
Kaitlyn Fuentes
Jenelda Davis
Donna Jacob
Danielle MccLendon Nicole Schroeder
Danielle Williams
Windy Washington
Christus Health, Irving, Texas
Children’s Health, Dallas, Texas
Chloe Buckley Nancy Reyes
Donette Strafford Cynthia Tobias
Since February 2016
Christus Health, Jasper, Texas
Mary Luckey
Aspen Valley Hospital, Aspen, Colorado
Anne Gurchick
Christus Health, New Braunfels, Texas
Destiny Navaira Tracy Ortiz
Baylor Medical Center at Waxahachie, Texas
Lori Turner
Baylor Scott & White Health, College Station, Texas
Stephanie Young Annisa Washington
Christus Health, San Antonio, Texas
Nathan Alonso Ashley Galloway
Deborah Lopez Belinda Oliva
Delia Solis Christina Torres
BMH – GT, Columbus, Mississippi
Denise Klieber
Christus St. Frances Cabrini Hospital, Alexandria,
Louisiana
Priscilla Smith
Cedars Sinai Medical Center, Los Angeles, California
Ty Nelson Susan Pribnow
Dexter Reinoso Maria Santos
Laticia Shelton
Melody Tsao
Aziza Stewart
Christus St. Mary, Port Arthur, Texas
Stephanie Dearman
Contact Your Regional Delegate: Donna Aasheim, CHAM - 951.696.2618 – Director, Southwest Healthcare System/UHS,
Murrieta, CA - Donna.Aasheim@UHSINC.com

S O U T H W E S T R E G I O N
N E W S L E T T E R
Arizona, California, Colorado, Hawaii, Nevada,
Oklahoma, New Mexico, Texas, Utah
Conifer Health Solutions / St. Joseph Regional Health
Network, Houston, Texas
Trevessa Johnson – Patton
CSMC, Los Angeles, California
Lena Pham
Integris Canadian Valley Yukon, Yukon, Oklahoma
Cynthia Heldreth
Kaiser Permanente Hospital, San Francisco, California
Iza Van Ness Hayslip
Kern Medical Center, Bakersfield, California
Christin Eger Patricia Huizar
Loma Linda University Children’s Hospital, Loma Linda,
California
Sally Beauchamp Christy Hollis
Aiko Liang
Lynn Terenti
Zonnia Richardson
NorthBay Medical Center, Fairfield, California
Cathy Benjamin Natalia Dyke
Irene Gomez
NorthBay Healthcare, Vacaville, California
Anjanette Busby Teresa Robles
Northeastern Health System, Tahlequah, Oklahoma
Katelyn Heath
Oklahoma Heart Hospital, Oklahoma City, Oklahoma
Crysann McMillian
Peterson Regional Medical Center, Kerrville, Texas
Diandra Carlos
Sylvia Tolleson
Sarah Constante
Renown Regional Medical Center, Reno, Nevada
Paige Lyttle Amanda Mac
Saint Agnes Medical Center, Fresno, California
Joshua Bear
St. Anthony Hospital, Lakewood, Colorado
Capri Morales Rose Young
St. John Medical Center, Tulsa, Oklahoma
Kim Barnett Vanessa Cottman
Amy Kohler Tegan Penny
Jessica Thompson Amanda Wieland
St. John Hospital, Broken Arrow, Oklahoma
Tammi (Shelli) Chism
Sutter Health Shared Services, Roseville, California
Tina Denhalter Gurmit Jenkins
Jagdeep Purewal Korban Shane
Ryan Swallow
Olga Zagorodnii
Conika Underwoods
Tahoe Forest Hospital, Truckee, California
Christina Bruciaga Jenna Raber
Texas Health Presbyterian Hospital, Plano, Texas
Laura Johnson
Texas Health Resources, Arlington, Texas
Samantha Dalfsonso
Texas Health Resources, Allen, Texas
Giovanna Gonzalez
Texas Health Resources, Plano, Texas
Amy Hughes Heather Kirkpatrick
Niatha Lewis Cynthia Salguero
Texas Health Resources, Fort Worth, Texas
Christine Silva
Texas Health Resources , Arlington, Texas
Jules Sims
Contact Your Regional Delegate: Donna Aasheim, CHAM - 951.696.2618 – Director, Southwest Healthcare System/UHS,
Murrieta, CA - Donna.Aasheim@UHSINC.com

S O U T H W E S T R E G I O N
N E W S L E T T E R
Arizona, California, Colorado, Hawaii, Nevada,
Oklahoma, New Mexico, Texas, Utah
THR Presbyterian in Denton, Denton, Texas
Jennifer Mayfield
University Hospital, Salt Lake City, Utah
Vicki Bagley
University of Utah Healthcare, Salt Lake City, Utah
Fabian Galvan Jeanine Holmes
Waianae Health Academy, Waianae, Hawaii
Tehani Akana Natasha Esteron
Willis Knighton Pierremont, Shreveport, Louisiana
Elantra Powell
Ronald Anderson , City of Hope Hospital, Duarte, CA
Judith Andriko, First Choice Emergency Room, Dickinson, TX
Frank Avilez, Prime Healthcare , Ontario, CA
Catherine Bosman, Valley Children’s Hospital, Madera, CA
Tonya Brown, Baylor Scott and White Healthcare, Waco, TX
Emmanuel Buabeng, Optum 360, Las Vegas, NV
Adam Bulakites, Optum 360 – UnitedHealth Group, Denver,
CO
Sharita Butler, Baylor Scott & White Health, Plano, TX
KC Campion, Muir Orthopedic Specialists, Walnut Creek, CA
Jay Corralejo, Optum360, Phoenix, AZ
Lindsey Creager, Kingman Regional Medical Center, Kingman,
AL
Adriana Crisostomo, St. Joseph Health System, Irvine, CA
Kahalani Cruz-Luna, Baylor Scott & White Health, Plano, TX
Cindi Drew, USCF Medical Center, San Francisco, CA
Laci Eastin, St. Francis Medical Center, Colorado Springs, CO
Graciela Escobar, Parkland Health & Hospital System, Dallas,
TX
Tammy Featherston, THHMHS, Stephenville, TX
Linda Frank, Phoenix Children’s Hospital, Phoenix, AZ
Heather Gately, Mesa View Regional Hospital,
Mesquite, NV
Alayna Gomes
Esmeralda Gonzalez, Houston Methodist San Jacinto,
Baytown, TX
Diane Green, CHI St. Luke’s Baylor, Houston, TX
Cynthia Guerttles, Houston Methodist Hospital,
Baytown, TX
Janine Halloway, Optum360, Eden Prairie, MN
Katherine Hansen, City of Hope National Medical
Center , Duarte, CA
Lisa Kapur, Kaiser Permanente Hospital, Los Angeles,
CA
Julie Kay , Cerner Corporation, Kansas City, MO
Maya Lucas, California Pacific Medical Center, San
Francisco, CA
Julie Mitchell
LuciAnn Omija, Hilo Medical Center, Hilo, HI
Amanda Reynolds, Yavapai Medical Billing, Chino
Valley, AZ
Brenda W Robinson, Impact Advisors LLC, Goodyear,
AZ
Denise Rotolo, Ioma Linda University Medical Center,
Loma Linda, CA
Rachelle Sharpe, Trinity Mother Frances Hospitals and
Clinics, Tyler, TX
William Strafford, JPS Health Network, Fort Worth, TX
Deborah Sutton
Rita Tandel, Lucile Packard Children’s Hospital at
Stanford, Palo Alto, CA
Danny Taylor, Bay Area Regional Medical Center,
Webster, TX
Tyren Thomas
Brenda Thurston, IASIS Healthcare, Aurora, Utah
Susan Velasquez, Kaiser Permanente, Copperopolis, CA
Contact Your Regional Delegate: Donna Aasheim, CHAM - 951.696.2618 – Director, Southwest Healthcare System/UHS,
Murrieta, CA - Donna.Aasheim@UHSINC.com

Barbara Washington, Baylor University Medical Center,
Grapevine, TX
Marsha Wierzbicki, Availity LCC, Richardson, TX
Jeniffer Zimmerman, Kaiser Permanente, Honolulu, HI
Conference Recordings Now Available
Learning Lab sessions from the 42 nd
Annual Conference in
New Orleans are now available for download. Check them out today and take advantage of highly rated education provided by your peers in topics including staff development, patient experience, financial counseling and much more. All courses provide 1.25 NAHAM-approved contact hours.
S O U T H W E S T R E G I O N
N E W S L E T T E R
Arizona, California, Colorado, Hawaii, Nevada,
Oklahoma, New Mexico, Texas, Utah
The Newest Issue of the Access Management Journal is
Now Available
NAHAM is excited to announce the release of the Quarter
2 issue of the Access Management Journal . This issue discusses some of the most pressing issues in Patient
Access today. Articles in this issue include Transgender: A
New Awareness of Gender Identity Within Healthcare
Registration and Empowered Employees, Better Patient
Care . The Access Management Journal is a members-only benefit; log in to the NAHAM website today to view this excellent resource.
Don’t forget to check out our Facebook page to view pictures from NAHAM’s 42 nd
Annual Conference!
NAHAM's new website has arrived! Head over to naham.org
to check out our new pages, all with a fresh look and enhanced navigation for easy browsing. Highlights of the new site include:
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A search function for easy access to all content
Seven easy-to-navigate content areas
Quick links to take you directly to key pages
New, user-friendly graphics and icons
Most importantly, our new site is mobile friendly, making it easier to navigate and find the resources you need when you are browsing on your phone or tablet!
Contact Your Regional Delegate: Donna Aasheim, CHAM - 951.696.2618 – Director, Southwest Healthcare System/UHS,
Murrieta, CA - Donna.Aasheim@UHSINC.com