WANDSOFT Clearing cache on your browser Simplifying Business Please consider the environment before printing TABLE OF CONTENTS Table of Contents ................................................................................................................................................................................ 1 Overview ............................................................................................................................................................................................. 2 About Wandsoft .................................................................................................................................................................................. 3 Key modules: .................................................................................................................................................................................. 3 Introduction ........................................................................................................................................................................................ 4 Instructions for Opera .................................................................................................................................................................... 5 Instructions for Internet Explorer 9 / 10 / 11 (Windows VISTA / 7 / 8 / 8.1 / 10) .......................................................................... 6 Instructions for Firefox 43 .............................................................................................................................................................. 7 Chrome ........................................................................................................................................................................................... 9 TM Last updated: 30 December 2015 - © WANDSOFT 2015 - All rights reserved – www.wandsoft.com This document must not be divulged to third parties without express written permission of Wandsoft Ltd. Page 1 of 9 WANDSOFT Clearing cache on your browser Simplifying Business Please consider the environment before printing OVERVIEW Sometimes, browser history and cache prevent your browser from signing on your Wandsoft Control Panel or a website. Clearing cache and history may solve the issue. An easy way to find out if the issue is PC related is to try on another PC and see if the issue is also occurring. If login works on one PC and not another, contact your PC support person. This document is intended to help Wandsoft customers or Wandsoft customers’ customers. It explains how to clear cache for the most popular browsers. Note: There might be reasons that prevent you from signing in other than cache issue, so please check with your provider that your account is active and that membership is up to date. The first page is Wandsoft promotion. The implementation of our system has reduced the running costs of many businesses, so check it out… TM Last updated: 30 December 2015 - © WANDSOFT 2015 - All rights reserved – www.wandsoft.com This document must not be divulged to third parties without express written permission of Wandsoft Ltd. Page 2 of 9 WANDSOFT Clearing cache on your browser Simplifying Business Please consider the environment before printing ABOUT WANDSOFT Wandsoft is an integrated system aimed at simplifying business tasks so you can spend your time managing your organisation looking after your clients efficiently. No expensive hardware or software requirement Zero maintenance with minimum or no cost for upgrades Complete security Quick deployment and customisation Works on PCs, Macintosh, Linux, Ipad etc KEY MODULES: - Website: Search engine friendly web site content management software, including file attachment and image management. Bulk-email / Newsletter: targeted marketing campaigns by email Document Management: store and share office files in the office and with clients or members, audit trail Campaign manager: target your contacts and promote what they are looking for by email or text Sales Order Processing: including quotation and invoicing system, dispatch notes. E-commerce Expenses: computation of rate based on mileage, subsistence VAT etc. Purchase management: keep track of your Accounts: bank reconciliation, credit management and export to your accountant Event management: Registration and guest management Course management: Student management, attendance and teachers timetables Membership: Subscription, renewal, cash flow control, recurring payment Contact Management/ CRM: Database management, enquiry, feedback forms, import (Excel) and export (CSV, Excel, Word), duplication management, task manager SMS: Targeted bulk and individual SMS (text messaging) Help-desk: customer help-desk module - Extranet: Secure and monitor areas of web site through password protection - Timesheet: Keep track of time spent on projects and invoice your customers - Calendar of Events Financial portfolio management. Visit www.wandsoft.com to find out more. TM Last updated: 30 December 2015 - © WANDSOFT 2015 - All rights reserved – www.wandsoft.com This document must not be divulged to third parties without express written permission of Wandsoft Ltd. Page 3 of 9 WANDSOFT Clearing cache on your browser Simplifying Business Please consider the environment before printing INTRODUCTION Open your browser on ‘google.ie’. This will avoid keeping data about the site that is causing you trouble to sign in. Find out which browser you are using and follow the instructions for your browser. Please note that this operation may delete any passwords saved by your browser. TM Last updated: 30 December 2015 - © WANDSOFT 2015 - All rights reserved – www.wandsoft.com This document must not be divulged to third parties without express written permission of Wandsoft Ltd. Page 4 of 9 WANDSOFT Clearing cache on your browser Simplifying Business Please consider the environment before printing INSTRUCTIONS FOR OPERA In “Obliterate the following items from”, select “the beginning of time” TM Last updated: 30 December 2015 - © WANDSOFT 2015 - All rights reserved – www.wandsoft.com This document must not be divulged to third parties without express written permission of Wandsoft Ltd. Page 5 of 9 WANDSOFT Clearing cache on your browser Simplifying Business Please consider the environment before printing INSTRUCTIONS FOR INTERNET EXPLORER 9 / 10 / 11 (WINDOWS VISTA / 7 / 8 / 8.1 / 10) From the browser, click on the following: Tools Safety Delete Browsing History Or use the shortcut CTRL + SHIFT + Del The screenshot below shows you where to click: TM Last updated: 30 December 2015 - © WANDSOFT 2015 - All rights reserved – www.wandsoft.com This document must not be divulged to third parties without express written permission of Wandsoft Ltd. Page 6 of 9 WANDSOFT Clearing cache on your browser Simplifying Business Please consider the environment before printing INSTRUCTIONS FOR FIREFOX 43 Open the Firefox browser. Click the “menu”, “Options” “Privacy The screenshots below show you where to click: Or use the shortcut CTRL + SHIFT + Del TM Last updated: 30 December 2015 - © WANDSOFT 2015 - All rights reserved – www.wandsoft.com This document must not be divulged to third parties without express written permission of Wandsoft Ltd. Page 7 of 9 WANDSOFT Clearing cache on your browser Simplifying Business Please consider the environment before printing When the delete browsing history menu appears, ensure to empty all as the site you are trying to sign in may be saved in your favourites. Time range to clear: Everything Also ensure Browsing & Download History, Cookies, Cache. Active Logins, Offline Website data, Site Preferences. TM Last updated: 30 December 2015 - © WANDSOFT 2015 - All rights reserved – www.wandsoft.com This document must not be divulged to third parties without express written permission of Wandsoft Ltd. Page 8 of 9 WANDSOFT Clearing cache on your browser Simplifying Business Please consider the environment before printing CHROME In “Obliterate the following items from”, select “the beginning of time” TM Last updated: 30 December 2015 - © WANDSOFT 2015 - All rights reserved – www.wandsoft.com This document must not be divulged to third parties without express written permission of Wandsoft Ltd. Page 9 of 9