Decades of experience.
47,000 MW
of operational assets.
Top-decile performance.
It all means more profitability for you.
Maximum availability is our mission.
Top-decile performance is our measure.
Those of us who operate in today’s complex and competitive energy industry
know if we’re not running then we’re not generating profits. Which is why NRG
Energy Services built a world-class operations and maintenance services portfolio.
Now America’s premier sole-source provider of seamless
solutions can tailor our proven services to keep your plants
performing. And your revenues flowing.
As an industry leader with 50+ years of experience and part
of a family with about 47,000 MW of operational assets,
NRG Energy Services has seen and solved many challenges.
In the process we’ve earned a reputation for turning around
facilities that underperform financially and operationally by
implementing and integrating our programs and procedures
for operations and maintenance, HSE, IT, accounting,
major maintenance and asset management. The better we
integrate them, the more we improve plant performance,
availability, reliability, safety statistics and environmental
compliance – doing our part to increase each plant’s
profitability and transform it into a valuable asset.
We have extended our geographic presence by establishing
a reliable network of fully equipped service facilities –
stretching from Texas and Louisiana to Pennsylvania and
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NRG ENERGY SERVICES OPERATION & MAINTENANCE
Maryland – to provide the prompt response and versatile
assistance you need to keep small issues from becoming big
disruptions. So you can maximize your availability, no matter
where you operate.
Backed by the financial strength and stability of NRG,
a Fortune 500 company, we have access to significant
resources that support our mission:
to optimize the performance of America’s
power-generation assets
We take great pride in the fact that our operation and
maintenance processes and solutions have enabled these
plants to consistently deliver top-decile performance,
which is the true measure of everything we do for every
customer, every day.
Homer City: a success story in the making
“With NRG’s extensive experience owning, operating and
maintaining power plants including fossil fuel, nuclear and
renewable facilities, we understand what it takes to run
a plant smoothly, safely and efficiently. By leveraging our
operational experience and capabilities, we are able to
deliver valuable services to the Homer City plant and clearly
demonstrate NRG Energy Services’ commitment to quality,
successful third-party operations.”
Don Poe, President of NRG
Energy Services on assuming
operating and maintenance
responsibilities at the three-unit,
1,884 megawatt (MW) Homer
City Generating Station under a
long-term operating agreement
with the plant’s owner.
NRG ENERGY SERVICES OPERATION & MAINTENANCE
02
We prove ourselves every day in plants
spanning 18 states.
We look at plant issues from
an owner’s perspective.
On any given day, NRG Energy Services technicians are on the ground overcoming
challenges at the many plants we currently operate. NRG has nearly 100 plants
in 18 states representing a diverse mix of coal, oil, solar, wind, nuclear and natural
gas fueled generation with simple cycle, combined cycle and combined heat and
power (CHP) technologies. And this provides NRG Energy Services with a depth
and breadth of technical talent unmatched in the industry.
47,000 MW
Regardless of how each plant generates, we do our
part to ensure it generates revenue.
We don’t do this by simply turning wrenches, we
do it by taking an owner’s perspective. Unlike most
service providers, we are part of a large power plant
family – NRG is the nation’s largest competitive
power generator, owning about 47,000 MW of
power-generation assets. Which means we not only
understand the pressures and cost challenges you
face every hour of every day. We know how to apply
our comprehensive range of resources and processes
to maximize the cost efficiency of each one of your
operational units.
The lessons we’ve learned being in a family of plant
owners helps us hone our best practices and craft
continuous-improvement programs that generate
positive synergies by enhancing every mission-critical
area in your plant – from front-line engineering and
technical-support tasks to back-office support
functions like accounting and information technology.
Most importantly, NRG Energy Services delivers
measurable economies of scale that flow from our
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NRG ENERGY SERVICES OPERATION & MAINTENANCE
OF POWER-GENERATION ASSETS THAT WE OWN
NRG’s portfolio of 47,000 MW of power-generation
assets is your assurance that we will look at your plant
issues from an owner’s perspective, not a repair person’s.
vast capabilities and infrastructure base.
We can augment your resources with our extensive
breadth and depth of expertise in areas as diverse as
regulatory compliance, legal, environmental and safety
– helping you overcome even the most difficult issues.
Nationwide, NRG Energy Services has enhanced the
availability of the plants we operate by an average of
10% within the first few years of our stewardship. This
improved performance has generated a consistent
track record of increased Energy Availability Factors
(EAF) and lower Equivalent Forced Outage Rates
(EFOR) which means more time for the owners to
have these plants available to dispatch.
We can do the same for your plant’s performance,
while improving the productivity of each operation’s
staff, whether the workforce is represented or
non-represented. NRG Energy Services is well
versed in negotiating labor contracts and managing
represented and non-represented workforces – we
own shop and field services groups with both – and
our years of experience can be invaluable to owners
and operators who have never dealt with a wide range
of workers, rules or agreements.
Our high-performance team delivers high-performance results.
HANDS -ON EXPERIENCE
OVERCOMING CHALLENGES
We intimately understand the pressures and challenges
that come with owning plants. So we take ownership of
problems. And we work diligently to head them off – by
fielding best practices and continuous-improvement
programs that are the hard-earned results of the
decades we’ve spent overcoming challenges in a myriad
of operating environments.
UP TO
30-YEAR
TENURE
Many of our operations and maintenance specialists
have been on the job as long as 30 years at one plant.
This level of tenure instills a strong sense of ownership
and a sense of pride in plant productivity.
The efficiency and professionalism
of our seasoned technical experts
means you can always rely on us to
get in, diagnose and solve a problem,
then get out quickly – cutting your
costs and boosting your availability.
This high level of proficiency is a credit to our specialists,
who are among the most highly trained technologists in
the industry. And whose extensive hands-on knowledge of
virtually all generation technologies rivals the support offered
by original equipment manufacturers. NRG Energy Services
maintains a team of over 50 skilled engineers, enabling us
to rapidly dispatch the right team with the right skill set to
your plant and overcome your most demanding technical
challenge. You can rely on our mobile tech teams to be there
– when and where you need help – any hour, any day.
Our decades of experience addressing all types of
operations and maintenance issues, on every scale, has
expanded our toolbox of service solutions and enabled our
technical specialists to custom-tailor programs that fit your
unique operating situation. We don’t just react to incidents,
we proactively develop equipment-specific preventive and
predictive service programs that minimize the need for
unplanned corrective maintenance. And the costly plant
downtime that can result.
At NRG Energy Services our expertise goes beyond
nuts-and-bolts know-how to encompass key operational
issues such as labor relations, collective bargaining and
regulatory compliance. We can help you establish a firstclass Regulatory Compliance Program, including NERC
Reliability Standards, or navigate the diverse state and local
requirements and incentives that can affect your plant’s
performance and budget.
Safety is ingrained within our culture. It is a fundamental
principle at all our plants. NRG Energy Services is
uncompromising in our adherence to the highest safety
standards, as reflected in NRG’s .42 performance rate –
which far surpasses the industry standard of 3.0. We have
brought many plants to Voluntary Performance Program
(VPP) certification and, certified or not, operate all of our
plants on safety programs built around VPP standards.
Put our high-performance service team to work for you.
And expect high-performance results from your plant’s
bottom line.
NRG ENERGY SERVICES OPERATION & MAINTENANCE
04
Combined Scale
Make us your sole resource for world-class service solutions.
OPERATIONS &
MAINTENANCE
SERVICES:
Staffing
Environmental Compliance
Major Maintenance Programs
Engineering Support
Reporting
Operating Support
Rotor Life Management Programs
Field Services
ISO Scheduling
Plant Maintenance
Steam and Gas Turbine Maintenance
Inventory of Parts
PPA Management
Balance of Plant
Complete Valve, Motor and
Instrumentation &
Fuels Procurement
NERC Compliance
Pump Repair
Control/Electrical
Energy Management
Regulatory Compliance
Generator Repair and Service
Backup Power Services
Compressor and Engine Maintenance
Technical Support
MAJOR
MAINTENANCE
SERVICES:
Safety is paramount at NRG. It’s part of every employee’s work day.
Towering high above the Texas plains are
300-foot wind turbines that comprise
the Langford Wind Farm, a wind-driven
power-generation facility located about
280 miles southwest of Dallas.
The NRG Energy Services technicians
who climb these giant structures live
and breath safety. Each day’s work
begins with a safety briefing from the site
manager, who discusses which turbines
require service, relays current weather
05
conditions and reports recent accidents
at other wind farms.
“We take safety very seriously,”
says site manager, John Yanda.
“It’s part of our culture here. We
want to maintain a high bar.”
A two-page list of health and safety
guidelines, which everyone onsite must
sign, lists workplace practices that include
NRG ENERGY SERVICES OPERATION & MAINTENANCE
wearing personal protective equipment
at all times and following weather
advisories, such as evacuating the site
when lightning strikes within 30 miles.
It’s a ritual, bordering on obsession, that
NRG Energy Services technicians who
work in high-risk occupations recognize
as way of life. One that safeguards their
lives each work day.
NRG Operations and
Maintenance Experience.
Gas
46%
Coal
30%
Oil
17%
Nuclear
5%
Because plant problems can’t wait, we built a network of fully
equipped service facilities that you can rely on for prompt, proven
operations and maintenance services. Our experienced service
professionals currently support the nearly 100 power-generation
plants NRG operates nationwide.
Renewables
2%
Total
51,793 MW*
*NRG operates and maintains a total of
51,793 MW of power-generation assets
nationwide, 47,000 MW of which we own.
Expect higher performance from us. We demand it from ourselves.
Coaxing more availability and profitability from
your assets can make the difference between
success or failure in today’s market.
You can expect higher performance from us.
Because we demand it from ourselves – on
every challenge we face, for every customer we
serve at every plant we operate. NRG’s record of
top-decile performance shows that making NRG
Energy Services the sole-source provider for your
operations and maintenance services is the first
step toward making sure your asset is performing
and your revenue is flowing.
Contact NRG Energy Services today to bring new
power to your power generation.
855.532.4984
@
energyservices@nrgenergy.com
nrgenergy.com/energyservices/oandm
NRG ENERGY SERVICES OPERATION & MAINTENANCE
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NRG Energy Services
1000 Main St.
Houston, TX 77002
855.532.4980
nrgenergy.com/energyservices/oandm
Plant operating and maintenance results are based on specific plant conditions.
© 2013 NRG Energy, Inc. All rights reserved.