The e Finnaiir Way Our Code of Con nduct and the attributes of success ponsibility is an integral part of all Fiinnair opera tions. Succe essful organissations havee an eye on tthe future an nd Resp invest in responssible and susstainable competitiveneess. This Cod de of Conducct is based onn the princip ple that ndards. everrything we do at Finnair must – and will be – evaaluated against the highest ethical bbusiness stan Bacckground Wha at is a code o of conduct an nd why do w we need onee? Finnaair is a comp pany in a com mplex, highlyy technical buusiness, and it has operations and suupply chain p partners in doze ens of differeent countriess, each with vvarying lawss and custom ms. Moreoverr, our workfoorce is not on nly culturallyy diverrse, but high hly specialised and thus n not always faamiliar with o other aspects of Finnair ooperations. In such an envirronment, a ccode of cond duct gives us all a wider, sshared framework in which to suppoort each othe er and pursue our ultim mate businesss goals in a ggoal‐oriented, developinng, encouragging, caring a and fair atmoosphere. The ese are in facct the kkey leadership and emplo oyee attributes of Finnaiir personnel – and they a are the essenntial ingredie ents for leadiing ourselves and ou ur company tto success. This Code of Con nduct has beeen approved d by Finnair'ss Executive B Board and Bo oard of Direct ctors. It will b be evaluated and revissed as necesssary at regular intervals. I. Good governance All Fiinnair's operrations are governed by llaws and reggulations and d supervised by the relevvant authoritties. We com mply with internationaal and local laws and regulations eveerywhere we operate, and require thee same from m our businesss partn ners. This Co ode of Condu uct further urges us to exxceed minimum requirem ments, while also detailin ng our unco ompromisingg ethical stan ndards. The responsibilitty for regulattory compliance lies withh the personss defined and approved bby the autho orities. Finnaair is also subject to su upervision reelating to finances and innformation security. The company’s iinstructions ffor internal control state that the managger in charge of each unitt or function is responsib ble for arrangging internal control with hin his o or her unit orr organisation. The internal conttrol environm ment compriises roles, reesponsibilitie es, documentted principlees for interna al control as well as th he company'ss values and ethics. The roles and ressponsibilitiess are complia ant with the Finnish Com mpanies Act, the Finnish Corporatte Governancce Code for LListed Compaanies and the regulations governing the aviation industry. Th he interrnal audit fun nction regulaarly reports tto the Audit Committee of Finnair's B Board of Direectors. The results of thee workk related to tthe Audit Committee's co ontrol functi on are reporrted to Finna air's Board off Directors. ety: Our com mmitment to o openness Socie Resp ponsible com mmunication is one of the e fundamenttal requirements for maintaining goood relations w with all stake eholders. Wee are open, h honest and ttimely in all our commun nications. We e take differeent perspecttives into conssideration an nd respect all stakeholders’ views of oour operatio ons. We welcome open a nd constructtive discussio on, both h internally and externally. Every employee has the dutyy to commun nicate matte rs related to o their area o of responsibillity to the relevant target groups. Those in supervisoryy roles have a a further dutty to communicate goals,, operations and results to their own n workk communityy and create a work envirronment thaat enables ge enuine constructive discuussion. In lin ne with thesee principles, Finnair’s com mmunicationns are also in n compliance e with regulaations govern ning listed companies and liimited liability companie es, as well as the obligations of the Finnish Act onn Cooperatio on within ertakings and the communications guidelines of the State Ow wnership Ste eering Departtment. Unde d lobbying Public affairs and d industry. A As such, it is iimportant fo or us to participate in disccussions and d decision‐ Aviattion is a stricctly regulated making that conccern Finnair's operating cconditions. Finnaair pursues its interests iin an ethicallly sustainabl e manner byy appropriate ely introduciing its views,, perspectivees and ttechnical exp pertise wherre necessary. The aim of Finnair's lob bbying activitties is to maiintain relatio onships conccerning relevvant policy an nd to particip pate in relevvant negotiattions. Finnairr is a membeer of various aviation industry associations, succh as AEA and d IATA. Finnaair monitors the legality and ethicalitty of public aaffairs and lo obbying activvities as part of the comp pany's general supe ervision and aaudit processses. Corruption and b bribery: Zero o tolerance Finnaair does not condone corruption in a any form. Ideentifying and d assessing co orruption rissks are part o of the generaal risk aassessment ccarried out b by the compa any and its bbusiness unitts. Finnaair's procureement policyy sets clear p principles to eensure ethiccal purchasing. Finnair exxpects its sup ppliers also to act in acccordance wiith the comp pany's ethical standards. Finnair's pro ocurement o operations arre based on tthe objectivee and fair ttreatment off suppliers. TThe persons m making proc urement deccisions at Fin nnair must allways be fully independeent of the b business parttners concerrned. A Finna air employeee must declare himself/herself disquaalified due to o bias wheneever they are required d to make a decision perrtaining to a contract or b business rela ationship invvolving familyy relationships, oncerned (w with the exce ption of a re easonable share of owne rship in a listted companyy) or ownership in thee company co any o other busineess or debt reelationship e external to Fiinnair. Supe ervision relatting to the prrevention off corruption iis the respon nsibility of ea ach Finnair eemployee as well as thosee in charge of business functions and the inte ernal audit. TThe internal audit monito ors compliannce with the key principlees of Code of Cond duct as part of analysing and control ling businesss processes a and through special inspections. the C Acce epting or giving bribes is strictly forbidden. Givingg and accepting business gifts should be avoided where possiible without acting co ontrary to go ood mannerss. We expectt our employyees to be ca apable of usinng their own n best discrettion, and if in doubt, o of consultingg their superiiors. Where necessary, re elevant train ning will be aarranged. No cchild labour Finnaair does not condone thee use of child d or forced laabour at anyy stage of its value chain. The compan ny complies with law iin all its operrations and rrequires the same from i ts business p partners. We e also requiree that our em mployees and partn ners comply with the principles of the UN Declarration of Hum man Rights in n all Finnair ooperations. Fair competition n Finnaair complies with compeetition law in all operatio ns. The Finnair Legal Affa airs Departm ment regularlly assesses th he risks related to competition llaw associate ed with part nership agre eements and other operaations. The d department is uctions and a arranging tra ining on com mpetition law w. responsible for isssuing instru Spon nsorships an nd other com mmercial sup pport ojects under the Finnaair only engaages in paid ssponsorships. The compaany chooses its partners carefully. Chharitable pro company's corpo orate responsibility initiatives do not generally involve any fin nancial consiideration. More detailed provided in tthe sponsorsship guidelinnes. instrructions are p II. O Our promiise to custtomers ustry constitutes a deep and heavily regulated vaalue chain of numerous ssuppliers of p products and d The aaviation indu serviices. Finnair,, as an airlinee and as a service compaany at the top p of this chain, creates vaalue for the customer byy offerring a single, seamless an nd high qualiity service foor transportin ng people an nd their posssessions to th heir destinattions safelly and on tim me. This means we have a a responsibillity to the cu ustomer for tthe overall qquality of tha at experiencee, regardless of wh hether we prroduce a parrticular serviice ourselvess or outsource it to a bussiness partner. ng honestly and respectinng the promiises it makess while also ccomplying with industry Finnaair is committted to actin regulations. We w welcome cusstomer feedback in all ci rcumstancess, because it gives us thee opportunityy to rectify mistakes, develo op customer service and evaluate bussiness partne ers. Safety Fligh ht safety is always the number one prriority in all ooperations and the comp pany makes nno comprom mises on safeety unde er any circum mstances. Saffety is also FFinnair’s first priority in ground opera ations and att every stage e of the custo omer journ ney. duct liability Prod The most significcant product liability considerations iin Finnair's o operations arre related to maintenancce, catering aand ground service o operations ass well as dam mage to and ddelays with p passengers, baggage andd cargo. Therre are also significant indem mnification liaabilities relatted to EU an d United Staates legislatio on on consum mer protectiion and erspective, t he most imp portant product informattion is that re elated to thee passenger rights. From the customer's pe cond ditions of carrriage and cu ustomer righ hts. Customer data Finnaair respects tthe privacy o of its custom mers and is coommitted to ensuring that personal ddetails and o other custom mer inforrmation are p processed ap ppropriately. We do our best to guarrantee the co onfidentialityy, security an nd accuracy of custo omer data under all circu umstances. A At all stages oof travel we process perssonal detailss in complian nce with the legislation on personal data aand regulatio ons issued byy the authorrities in the ccountries in w which we operate Packkage tours Packkage travel operations carried out by Finnair subssidiaries com mply with the e Finnish Packkage Travel A Act and geneeral industry terms and condition ns. The Finnissh Consumerr Ombudsmaan supervises the contra ctual practicces of packagge el service pro oviders and ccompliance w with the req uirements co oncerning gu uarantees aggainst bankru uptcy. The trave guarrantees of tour operatorss belonging tto the Finnai r Group are in the form o of bank guarrantees. Carggo pany is responsible for traansporting customers’ ca argo in the coondition in w which it has b been In caargo transporrt, the comp entru usted to us, and in comp pliance with iinternationa l and national regulation ns. Resp ponsible Finn nair bility is refleccted in its strrategy, as we ell as its key ssuccess facto ors of freshn ness, Finnaair's committment to social responsib creattivity and qu uality. Our Vision 2020 also expressess our desire tto be a respo onsible citizeen of the world and the b best choicce for passen ngers who prioritise quality and envi ronmental aand social aw wareness. rting on its en nvironmentaal Finnaair historically has been aleading airline in the fieeld of corporrate responsibility, report impaact since 19997, and becoming the firsst airline to rreport accord ding to GRI g guidelines in 2008. The co ompany takees envirronmental perspectives into consideration in all operations aand supportss the IATA obbjective of ze ero‐emission ns aviattion. We com mply with exiisting environmental legiislation while e striving to exceed the rrequirementts set by the authorities. Finnaair aims to continue bein ng a pioneer in evaluating, reporting and reducinng the environmental imp pacts perations. of op III. P Personnel Finnaair employeees conduct their persona al and work‐rrelated affairrs in a way th hat preventss conflicts of interest and d doess not compro omise imparttiality. We rrespect indivviduality For tthe sake of jo ob satisfactio on, occupatio onal wellbeinng and motivvation, it is im mportant thaat we respecct and value all Finnaair employeees as individu uals and give e everyone t he opportun nity for self‐e expression w within the lim mits set by thee requ uirements of their job. Prom moting equality in a plan nned and goa al‐oriented m manner Finnaair does not discriminatee based on gender, age, eethnic or nattional origin,, nationality,, language, re eligion, convviction, opinion, health, d disability, sexxual orientattion or otherr personal reasons or circcumstances. Other perso onal reaso ons or circum mstances maay refer to, fo or instance, w wealth, famiily or domicile. Finnaair does not condone dissturbances o or harassmennt in the worrk community. Reporting g infractions is every employee's rightt and the com mpany is determined to ttake steps to o intervene in all cases. Finnaair offers equal opportun nities for eve eryone with regard to reccruitment, w work perform mance, career progression and developmen nt. Finnair im mplements th he equal pay principle based on the F Finnish Equallity Act. Finnaair gives both men and w women equa al opportunitties for balan ncing work an nd family lifee. ne's responssibility Safety is everyon Finnaair's general principles o on occupatio onal and corpporate safetyy are the bassis for develooping safety. Everyone shares the respo onsibility for ssafety. Everyy employee iis expected tto be prepare ed to identify fy hazards, prevent damaage and, where neceessary, act co orrectly in exceptional cirrcumstancess and in respo onse to an acccident or otther event involving damagee. Every Finn nair employe ee complies w with safety in nstructions a and guidelinees, and assumes responsibility forr the safety o of their workk environmennt. No tolerance forr harassment Finnaair complies with proced dures jointly agreed by thhe employer and employyees for the pprevention o of harassmen nt and inappropriatte conduct. TThe procedure is based oon the Finnish Act on Occcupational Saafety and He ealth and complies with the model recommended by the Finnissh Ministry o of Social Affa airs and Heal th. How w can I ensuree compliancce with the C Code of Condduct? Code of Conduct applies to every Fin nnair employyee and boarrd member. The C If a FFinnair emplo oyee suspectts, or knows, that anotheer employee e is in violatio on of companny rules, legiislation or accepted practices, he or shee must reporrt this to his oor her superrvisor or, alte ernatively, too the personnel managerr of his o or her unit. Iff the supervissor who rece eives the repport, determine that the observed vioolation warra ants further actio on the matteer is investigaated and the necessary aaction taken upon having g determinedd the facts off the case. W When the e existence of a violation iss ambiguous or the violattion is significant in magnitude, the m matter must always be repo orted to the u unit's executtive team or, if the matteer concerns m members of an executivee team, to th he company'ss Execcutive Board or Board of Directors. Finnaair takes violations of thee Code of Co onduct seriouusly and the company is determined to take actio on if employees, execcutives or anyy members o of the Board of Directorss are in violattion of these e principles. PPenalties and other conssequences att Finnair are determined by the naturre of the violation. Violattions of the CCode of Conduct that aree also violations off the law aree also subjectt to further ccivil or crimin nal penalties, as determinned by the a authorities. The w way forward d Our ethical princciples requiree that we are e open and ddirect and haave the coura age to highligght occasion ns when the Code of Co onduct is nott being adheered to, even n when they may be unplleasant. Rem maining silennt in the face e of misconduct is aggainst our priinciples. d their repressentatives haave a mutual obligation tto foster onggoing, constrructive dialoggue, Management, peersonnel and in an n open and tiimely manneer, on the isssues and cha llenges facin ng Finnair. The business environmen nt we operatee is subje ect to rapid cchanges, and d it is in our b best interestt to face them m together. omplying witth these prin nciples we ca an develop a n effective, ttrust‐based w work commuunity – and b build a strongg By co foun ndation for our future.