Sustainability Report 2010
TURN IDEAS
INTO REALITY
About This Report
The sustainability report for 2010 is the second report of its kind that we have published. As in the prior year,
the report was prepared in line with the current Global Reporting Initiative (GRI) G3 guidelines as issued in
2006. It covers calendar year 2010. Our sustainability report will be published annually from now on, and will
appear together with the Annual Report. The report documents the activities that the GASAG Group undertakes
together with the parent GASAG and the fully consolidated subsidiaries in the Annual Report. This ensures
the comparability of information in both reports and also meets the reporting requirements set out in the GRI
Boundary Protocol on the inclusion of all subsidiaries where a reporting organization is considered to have sig­
nificant influence. Unless indicated otherwise, the information contained in this report relates to the entire Group,
also referred to as the “GASAG Group”. “GASAG” refers to the parent GASAG Berliner Gaswerke Aktien­
gesellschaft. For the abbreviations of subsidiaries, see the Company Profile on pg. 14.
In our first sustainability report for 2008/2009, we mainly focused on taking stock of the sustainability topics
relevant to our Company. This second publication takes up the feedback received from the first report and homes
in on issues of particular interest identified through dialog with our stakeholders. Topics were selected and weighted
based on a critical review of the public and industry debates taking place in the energy industry. Input from
departments at GASAG and its subsidiaries was also taken into account. Information and queries from stake­
holders from the various dialog events (see section “Dialog With Shareholders” on pg. 6) were also considered.
The sustainability management project group, in close consultation with the management board, was responsible
for identifying and assessing the topics.
Based on our own assessment and experiences from the last report, we expect that the key readers will be
business customers, suppliers and business partners, employees, owners and investors as well as politicians and
NGO representatives from Berlin and Brandenburg.
When obtaining figures, the “measure, then calculate, then estimate” principle was applied. Where required,
the method used for calculations and estimates of data is presented. This also applies for changes to the method
used to obtain information and changes in presentation compared with the 2008/2009 report. In some sections,
estimates used in the prior year have been restated with the actual values. We have indicated where this resulted
in significant changes.
The sustainability report for GASAG for 2010 complies with the GRI application level
“C – GRI-Checked”. The audit of the application level was based on the German version of the
sustainability report. The audit confirmation from the GRI is reproduced on pg. 105.
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SUSTAINABILITY REPORT 2010
TURN IDEAS
INTO REALITY
GA S AG SUSTAINABILITY REPORT 2010
Introduction
Foreword by the Management Board
Dialog With Stakeholders
Milestones in the Development of the GASAG Group
4
6
9
1. Company
1.1Overview
1.2The GASAG Group
1.3
Vision and Strategy
1.3.1 Strategic Projects Within the GASAG Group
1.3.2 Strategy Program “GASAG 2015”
1.4
Management and Governance
2.
Economy
2.1
Energy and Competition
2.1.1 Energy Trading
2.1.2Natural Gas Procurement and Trading
2.1.3Price Trends
2.1.4 Federal Court of Justice Judgments
2.2Transportation and Storage
2.2.1Network Investments
2.2.2 Expansion of Network Business and Multidisciplinary Expertise
2.2.3 eStrasse
2.2.4 Kompetenzzentrum Kritische Infrastruktur e.V. (KKI)
2.2.5 Equal Opportunities/Unbundling
2.2.6Natural Gas Storage Facility in Berlin
2.3Production
2.3.1 GASAG Climate Power Plants
2.3.2Photovoltaic Plant in Mariendorf
2.3.3 Biomethane
2.4
Services
2.4.1Contracting
2.4.2 Small-Scale Systems Contracting
2.4.3 Smart Metering
2.5
Advice and Customer Service
3.
2
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38
ENVIRONMENT
3.1
Energy Consumption of Properties and Plant of the GASAG Group
3.2Protecting the Environment
3.2.1Contaminated Soil
3.2.2Odorization
3.2.3Paper Consumption
3.3Campaigns and Initiatives
46
49
49
50
50
51
4.
Employees
4.1The Value of Teamwork
4.2Number of Employees
4.3
Employee Turnover
4.4Personnel Development and Training
4.5Trainees
4.6Recruiting
4.7Diversity and Equal Opportunities
4.8
Work-Life-Balance
4.9Company Pension Scheme
4.10Occupational Health and Safety
5.
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Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
3.4
Efficiency and Environmental Services
3.4.1Contracting
3.4.2 GASAG Climate Power Plants
3.4.3 Small-Scale Systems Contracting
3.4.4Testing Drinking Water
3.5
Mobility
3.5.1Natural-Gas-Powered Vehicles
3.5.2 Electromobility
3.6
Advice and Subsidies
3.6.1 Subsidies – An Overview
3.6.2Thermal Imaging Campaign
3.7New Technologies – Micro-CHP Systems and Renewable Energies
3.7.1 Field Tests for Micro-CHP Systems and Gas Heat Pumps
3.7.2 Biomethane
3.7.3Photovoltaic Plant in Mariendorf
3.7.4Deep Geothermal Energy in Berlin
3.8Climate Protection Agreements With the State of Berlin
SOCIETY
5.1
Sponsorship Principles
5.2
Sponsorship of Educational Projects and Science
5.3
Support for Artists and Cultural Commitment
5.4
Support for Social Projects
5.5
Sports Sponsorship
5.6
Berlin Sponsorship
5.7Commitment to Sustainable Development of the Region
5.8
Supporting Voluntary Work by Employees
82
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86
87
87
88
88
Appendix
Figures at a Glance
Technical Services and Management System Certificates/Prizes and Awards
Sustainability Program
Glossary
GRI-Index
Imprint
92
95
96
100
102
104
3
Foreword by the Management Board
Olaf Czernomoriez
Andreas Prohl
Chief Financial Officer
Chief Operating Officer
D e a r Sir / Ma da m,
Together with the Annual Report for 2010, GASAG is publishing its second sustainability report, which documents
the business activities undertaken by the GASAG Group in fiscal year 2010. The report contains information on
our Company’s economic, environmental and social activities and shows how they contribute to our long-term
success. The positive response from the various stakeholder groups and representatives from the financial market
to our first sustainability report is testimony to us that, by focusing our business policies on transparency, openness
and spirited cooperation, we are on the right course. Only those committed to their responsibility can be successful
in the long term. This report for 2010 presents changes that have taken place since the publication of the combined
report for the fiscal years 2008/2009 and shows where improvements have been made. As a supplement to the
disclosures made in the prior year, this report contains additional information on the structure and activities of the
individual entities of the GASAG Group.
4
More and more, our customers are looking for an energy supply that is not just financially attractive, but also
­environmentally friendly and socially and ecologically viable. Society is changing and we are seeing new market
developments. We want to actively shape these new trends together with the entities of the GASAG Group, and
are working on a wide range of projects for the energy supply of tomorrow. These projects include distributed
energy supply and supporting the use of energy-efficient technology in field tests through to market maturity as
well as building up the production of renewable energies, marketing them and increasing their use. At the end of
2010, we signed the fourth “Berlin verpflichtet” climate protection agreement with the State of Berlin. By implementing various measures, the entities of the GASAG Group plan to reduce CO2 emissions by two million metric
tons (mt) by 2020 compared to the level when the first cooperation agreement was signed in 1998. Berlin already
has the lowest level of CO2 emissions in Germany, as well as the lowest per-capita energy consumption.
We have been carrying out a wide range of distributed energy supply projects as part of our business activities
for many years now. The highly efficient combined heat and power (CHP) systems that generate environmentally-
friendly heating and electrical power are of significance not only for the housing industry but also for small
­properties. On a larger scale, these systems could do away with an entire power plant in Berlin – sooner than
you might expect. What goes unused at large power plants can, in the case of distributed energy supply, be used
directly by tenants and homeowners. The idea of the “GASAG climate power plant” obviously needs support for
its implementation – partners that join forces and support one another in the spirit of climate protection and the
“Berlin verpflichtet” action plan.
The decentralized expansion of renewable energies, however, also offers economic prospects. According to a
study compiled by the Institute for Ecological Economy Research (IÖW), renewable energy projects generated local
added value of approximately EUR 6.7b in 2009. GASAG promotes the use of renewable energies with its own
facilities for producing biomethane, with the largest photovoltaic plant in Mariendorf in Berlin and with its pro­
motional programs for natural gas and solar energy and solar thermal energy. The local and regional economy can
benefit considerably from distributed energy supply and the use of renewable energies, as the use of biomass,
biogas, photovolatics, solar thermal energy, heat pumps, and the efficient use of CHP systems all require technology
which has to be installed and set up locally and also calls for local servicing and maintenance work. This means
that a number of value added processes take place at the same time and have a positive impact on the regional
economy.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
“The term climate power plant refers to the interaction of many block-type thermal
power stations that generate heating and electricity via combined heat and power
systems where the energy is needed - at the consumer. What is new is that it allows
GASAG to offer environmentally-friendly and affordable heating and electricity from a
single source in the future”.
Excellent performance, forward-looking solutions and local solidarity, these are the strategic goals that guide our
actions. This means we are committed to engaged dialog with all stakeholder groups.
Berlin, March 2011
Olaf Czernomoriez
Andreas Prohl
5
DiAloG WiTh STA K E h o l D E r S
We remain in contact with our stakeholders in a variety of ways. Our dialog mostly arises in day-to-day work, for
example with customers, employees or our market partners. We also rely on means of communication such as
surveys, discussion forums and information campaigns, in order to address topics of importance to us and our
stakeholders. The feedback that we get from internal and external groups at these various opportunities is an
important basis for keeping our sustainability strategy current.
In our shareholder dialog focus is placed on customer communication – their needs are the key drivers for enhancing
our offerings and services. We also engage in intensive dialog with our employees. In addition to the legally
required forms of participation such as representation on the supervisory board and the activities of the works
council, the GASAG Group engages in a variety of forms of internal communication (see section “4.1 The Value of
Teamwork”, pg. 68).
In the energy industry, we are driving forward the use of efficient natural gas technologies and promoting technical
development and open dialog. An example of these activities is our work in the German industry association
Arbeitsgemeinschaft für sparsamen und umweltfreundlichen Energieverbrauch e.V. (ASUE). As president of the
SUPPLIerS &
ContraCtorS
aSSoCIatIonS &
ngoS
Dialog in the course of business
Market partner newsletters
participation in associations and technical committees
Civil society initiatives
Co-sponsorships
Dialog events
representation on the supervisory board
ownerS
intranet
Employee magazine
eMPLoyeeS
Customer surveys
Customer centers
Dialog with the works council
representation on the supervisory board
Works meetings
information events
hotline facilities
CUStoMerS
Target-group-oriented online platforms
personal dialog via specialist consultants
Customer magazines
newsletters
Dialog in the course of business
faction hearings
goVernMent &
aUthorItIeS
press releases
6
MedIa
Background discussions
Consultant work and cooperation in projects
Committee work
Stakeholder consultation
press conferences
Background discussions
other media work
Stakeholder consultation
D i a lo g With N G Os
In order to ensure a holistic view of our Company, it is important to us to maintain dialog with NGO
­representatives in addition to industry-specific associations and federations, parties and trade associations.
Besides our existing contacts, we invited NGO representatives to a meeting in September 2010 to discuss
the issue of sustainability at the GASAG Group and discuss the first sustainability report. Olaf Czernomoriez,
the Chief Financial Officer at GASAG, answered questions put forward by representatives of the organizations
Berlin 21 e.V., Bund für Umwelt und Naturschutz Deutschland (BUND), Naturschutzbund Deutschland
(NABU), Unabhängiges Institut für Umweltfragen e.V. (UfU) and others. Some of the points addressed by
this group were taken on board in the current report, such as the issue concerning the percentage of women
in executive positions, which is presented in section “4.7 Diversity and Equal Opportunities” on pg. 73.
The suggestion put forward to prepare a presentation on the CO2 emissions from business travel activities
could not be realized in this report as there is currently no system in place for recording business travel and
trips within the GASAG Group. Up to now, we have only been able to provide data on energy consumption
and the greenhouse gas emissions from our vehicle fleet. In addition to this, we have determined the reduction achieved in CO2 emissions from the use of natural gas as fuel instead of petrol or diesel. The figures are
presented in section “3.1 Energy Consumption of Properties and Plant of the GASAG Group” on pg. 46.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
ASUE, Andreas Prohl, member of the management board of GASAG, promotes, among other things, natural gas
heating systems and natural gas mobility solutions. In addition, we use industry conventions and congresses as
a platform to present our ideas. For example, at the first cross-industry energy-efficiency congress of the Deutsche
Energieagentur (dena) in October in Berlin, we presented the micro-CHP system WhisperGen together with DSE.
E M B Ene rgy Dialog – The F o rum fo r Mayor s
At the end of September, the mayors in EMB’s supply region were invited to the first “EMB Energy Dialog”.
This new series of events is designed to act as a platform for energy-policy issues in the region. The concept of
the “Energy Dialog” is to move another step forward from the previous information forums for mayors held in
EMB’s supply region and take on board the need for a more practical approach and more background information
on energy policies. The topic for the opening event in Teltow was “Energy Efficiency and Climate Protection in
Municipalities”. The evening’s speakers looked at the issue from very different perspectives:
•Henning Heidemanns, state secretary of the Ministry of Economics and European Affairs of the State of Branden­
burg discussed the importance of municipalities in terms of climate protection and the Energy Strategy 2020.
•Antje Retzlaff, sales manager and authorized signatory of EMB presented the services offered by the GASAG
Group for municipalities, taking energy consulting and contracting as examples.
•Ulrich Meyer, team leader in the energy division of ZukunftsAgentur Brandenburg spoke about the subsidy
system for the state-sponsored program RENplus.
•Klaus Georg Weissenberg, urban planner for the city of Teltow, finished by presenting the experiences his
­municipality had gained from the development and realization of an integrated climate protection concept.
The event was rounded off with a lively public debate. The “EMB Energy Dialog” will be held once a year in future.
7
D i a lo g With P oliti c ia ns
Energy policies concerning, for example, climate protection, energy efficiency and security of supply are the focus
of our dialog with public authorities and politicians. We maintain contact with the relevant government and
­administration offices at municipal and state-level in Berlin and Brandenburg. This includes regular meetings with
members of the Berlin House of Representatives and the German Bundestag, the German lower house of
parliament. As a rule, we do not pursue any party political objectives in our discussions with politicians.
Furthermore, we do not make any contributions or donations to political groups and parties.
Below is an overview of the key political dialog and information events in 2010:
•In May, NBB and GASAG held a workshop for members of the German Bundestag. Topics included competition,
regulation and legislation on the German gas market and the effects on mid-market energy companies such as
GASAG.
•The members of GASAG’s management board, Olaf Czernomoriez and Andreas Prohl, met with representatives
of the Berlin House of Representatives in June as part of their annual meeting. The focus of the meeting was
GASAG’s commitment to Berlin and climate protection in Berlin.
•BEGA.tec and DSE also informed CDU/CSU political party members of the German Bundestag on the current
status quo and future prospects of micro-CHP technology.
•In July, GASAG held its traditional evening lecture at the EUREF campus in Berlin-Schöneberg. Participants
­included the Berlin senator for the environment, Katrin Lompscher, as well as representatives from politics,
the housing industry, professional associations and the German Chamber of Industry and Commerce (IHK).
The aim of the evening was to exchange ideas on the proposed Berlin climate protection act.
•At the parliamentary evening at the Berlin House of Representatives in October, NBB clearly demonstrated its
commitment to the security of supply for Berlin. It presented the current projects Kompetenzzentrum Kritische
Infrastruktur e.V. (KKI), eStrasse and Netzwerk Erdgas. After the presentation, representatives from NBB
answered numerous questions put forward by the parliamentary representatives.
K e y M e mb er shi ps of the GAS AG G r ou p
ASUE – Arbeitsgemeinschaft für AWB – Allgemeiner Verband
sparsamen und umweltfreund- der Wirtschaft für Berlin und
lichen Energieverbrauch e.V.
Brandenburg e.V.
Berlin 21
e.V.
Berliner
Wirtschaftsgespräche
e.V.
Industrie- und
Handelskammer zu Berlin
8
Berlin
Partner
GmbH
BDEW – Bundesverband der Energie- und Wasserwirtschaft e.V. (participation of GASAG management board members, executives and
experts in numerous steering committees and technical committees)
DGFP – Deutsche
Gesellschaft für
Personalführung e.V.
INFRANEU – Hauptverband für
den Ausbau der Infrastrukturen in den
neuen Bundesländern
Kulturkreis der deutschen
Wirtschaft im Bundesverband
der deutschen Industrie
Kompetenzzentrum
Kritische Infrastrukturen
e.V.
DVGW – Deutscher
Verein des Gas- und
Wasserfaches e.V.
Erdgas
Partner
Team
Initiativkreis –
Erdgas als Kraftstoff
Deutschland e.V.
Stifterverband für die
Deutsche Wissenschaft
Handwerk stiftet
Zukunft – Aus­bildungs­
stiftung Berlin
Initiativkreis BerlinBrandenburg –
Das Erdgasfahrzeug
Verein der
Freunde der
Nationalgalerie
VKU – Verband
kommunaler
Unternehmen
1993
Consolidation of the western and eastern gas supply
1995
Commissioning of storage facility
1996
End of town gas supply
1998Resolution concerning the full privatization of GASAG takes official effect
1999Start of the decentralization of the corporate structure – establishment of BAS and BerlinDat
2001• Establishment of GASAG Wärme Service GmbH
• Establishment of BEGA.tec
2002
• Acquisition of the majority shareholding in EMB
• Certification of network operations in accordance with DIN EN ISO 9001:2000
2003Reorganization of BerlinDat as Vattenfall Europe Information Services,
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Milestones in the Development
of the GASAG Group
spun-off from the GASAG Group
2006
Establishment of NBB
2007
• Launch of “Bärengas”, a new brand for nationwide competition
• Acquisition of the Essen-based energy provider NGT (established in 1966)
2008• Restructuring of NGT as two entities, namely NGT Service in Erfurt and
NGT Contracting in Essen
• Establishment of the sales company DSE
• First office for nationwide sales opened in Essen
• Acquisition of the majority holding in Stadtwerke Forst/Lausitz
• Establishment of umetriq Entwicklungs GmbH (together with Vattenfall Europe)
for the development of an innovative multi-utility smart metering solution
2010Establishment of umetriq Services GmbH (wholly owned by GASAG)
for marketing smart metering technologies and services
9
1. COM PAnY
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
In MArCH 2011, GASAG WILL MOVE
InTO A nEW “GrEEn” OffICE
BUILDInG, THE HACKESCHES
QUArTIEr BErLIn (HQB) In THE
HISTOrIC CEnTEr Of BErLIn.
THIS MOVE SYMBOLIZES A CHAnGE In
GASAG’S STrATEGIC ALIGnMEnT AnD
COrPOrATE CULTUrE.
THE OffICE BUILDInG, WHICH IVG
IMMOBILIEn AG IS TrYInG TO GET
CErTIfIED AS A “GrEEn BUILDInG”,
STAnDS fOr TrAnSPArEnCY AnD
OPEnnESS AnD IS InTEnDED TO
PrOMOTE COMMUnICATIOn.
InCrEASInG EnErGY EffICIEnCY,
rEDUCInG CO2 EMISSIOnS,
EnCOUrAGInG nETWOrKInG AnD
PrOMOTInG CrEATIVE TEAMWOrK
ArE IMPOrTAnT AIMS Of AnD
SUCCESS fACTOrS fOr GASAG’S
BUSInESS OPErATIOnS.
11
solar panels on the roofs of our city,
as well as biomethane of course from the
surrounding countryside, the potential of
which is a long way from being exhausted.
Katrin Lompscher, senator for health,
the environment and consumer protection
in Berlin, and Stephan Schwarz,
president of the Chamber of Industry and
Commerce (IHK) in Berlin, highlight
the responsibility of government
and industry for the future of the capital.
What does the new energy era
mean for Berlin’s economy?
Stephan Schwarz: In general, an energy
supply which is more distributed brings
opportunities for SMEs and local
skilled tradesmen. Competition in the
Berlin electricity market is more than able
to take some additional players vying
for business from SMEs. The necessary
modernization of buildings and working
with numerous new technologies pose
a major challenge for the housing sector and
it will need the help of competent partners
in the trades to meet that challenge.
But the tradesmen themselves will
also need to be prepared for this
and enhance their skills in order to
effectively exploit the major opportunities
that the market development is
bringing. Because in order to establish
intelligent, distributed energy networks,
energy suppliers need local
market partners who know how the new
technology works. And we need an
administration that can put
the new concepts into practice
in their own buildings and thus
be a true role model for the entire city.
How will climate protection
initiatives change life in Berlin
over the next 10 to 20 years?
Katrin Lompscher: I believe that Berlin will
continue to be one of the cities with
a population of more than a million with the
highest quality of living and even greener than
it is now. As far as mobility is concerned,
I think there will be less cars and trucks on the
road. People will prefer to get around Berlin
by bike, by public transport or on foot.
Our city has fantastic infrastructure which we
must preserve and enhance by making
intelligent additions. Of course, there will still
be cars, but these will mostly be gas or
electric cars, which will lead to a considerable
reduction in noise and harmful emissions.
The quality of life will rise further with less
noise and cleaner air.
How will Berlin’s energy supply develop?
Katrin Lompscher: I’m counting on the
positive results of the climate protection
cooperation which the Berlin Senate has
entered into with many responsible-minded
partners from industry and society, including
GASAG. In 20 years, the majority of buildings
will meet modern heating technology
requirements. We will increasingly generate
environmentally-friendly and energy-efficient
heating, water, electricity and cooling using
distributed combined heat and power (CHP)
systems. The process of converting to an
energy supply based on renewable energies
will have made noticeable progress.
I’m thinking of the use of biomass for energy,
urban wind turbines and significantly more
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Working Together
for Berlin
13
1 .COmPaNy PRO F I L E
The GASAG Group has a long history of supplying natural gas in Berlin and Brandenburg. Today, our Company sees itself as a modern energy service provider: our core
business not only involves trading in natural gas and biomethane but also the transportation and storage of such gas and distributed energy generation. We have also
tapped new fields of business, such as selling modern natural gas heating systems
and supplying electricity. Innovative energy technology, such as our smart metering
services or biomethane production, opens up new and promising markets for us.
Our products and services appeal to customers throughout the whole of Germany.
As a market leader in the supply of natural gas in Berlin and parts of Brandenburg,
we remain a company that stays true to its regional roots.
1.1 oVerVIeW
As expressed in our group vision (see section “1.3 Vision and Strategy”, pg. 18), we are pressing ahead with our
efforts to evolve from a group specializing in natural gas to a “complete energy provider”. For these efforts to
succeed, our know-how along the entire natural gas value chain, from biomethane production, trading in natural
gas and the transportation and supply of natural gas through to energy supply through contracting and the sale of
heating systems, is paramount. New areas of competence, such as electricity supply or multi-utility smart metering,
are also gradually being gained.
In order to be able to react to market developments as flexibly as possible and to ensure swift decision-making
processes, we have bundled our expertise in various fields of business in independent subsidiaries. Due in part to
their regional focus, these companies can make a real difference in day-to-day business. They also benefit from
having strong group headquarters, which perform functions across the Group and drive strategic development
forward.
REvENUE D E v E LO P M E N T O F T H E G A S A G G R O U P
( IN EUR M )
1,181.4
1,200
1,000
1,035.3
921.6
909.9
2003
2004
1,177.5
1,141.4
1,161.8
1,004.3
800
600
400
14
200
0
2005
2006
2007
2008
2009
2010
Source: GASAG
See the 2010 Annual Report, pg. 56 (Balance Sheet) and pg. 57 (Income Statement),
for additional KPIs on the economic development of the GASAG Group.
kPIS OF THE G A S A G G R O U P F O R F I S C A L Y E A R S 2 0 0 8 TO 2 0 1 0 A C C O R D I N G
TO INTERNATI O N A L F I N A N C I A L R E P O RT I N G S TA N DA R D S ( I F R S S )
Revenue
thereof gas
Unit
2008
2009
2010
EUR m
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EUR m
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Gas sales
GWh
Cost of materials
Capital stock
Profit for the period
EUR m
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Balance sheet total
EUR m
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Introduction / 1. The Company / 2. The economy / 3. The environment / 4. employees / 5. Society / Appendix
We see ourselves as an SME based in Berlin and Brandenburg as well as a corporate citizen in terms of the responsibility we take on for the region. As part of the energy industry, we consider it our obligation to support climate
protection. Together with people from politics, administration and civil society, we are working on pragmatic
concepts and projects to realize the climate protection potential of energy production. As an active participant
in community life in the region, we are also dedicated to helping with community matters and promote initiatives
relating to nature and environmental protection, education, art, sport and welfare.
Assetts
Investments
thereof non�current financial assets
Amortization and depreciation
Cash flows from operating activities
EUR m
��
��
��
EUR m
��
��
��
EUR m
���
���
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*8,100,000 shares
Additional KPIs on the economic development of the GASAG Group
can be found in the online Annual Report at www.gasag.de/gb.
15
1.2 The GASAG Group
As of March 2011
NBB Netzgesellschaft BerlinBrandenburg GmbH & Co. KG
(NBB)
Shareholding in %
GASAG shareholding: 83.5 (EMB: 15) /
Employees: 380 / Functions: Operation of
natural gas networks in the supply areas
of GASAG, EMB and Havelländische
Stadtwerke / Operation of networks
for electricity, natural gas, heating and
water in the city of Forst/Lausitz
GASAG Berliner Gaswerke AG (GASAG)
Employees: 494 / Functions: Central group
­functions and shared services, natural gas
sales in Berlin and nationwide / Operation
of the ­natural gas storage facility in Berlin
DSE Direkt-Service Energie GmbH (DSE)
GASAG shareholding: 100 / Employees: 34 /
Functions: Sale of natural gas heating systems
and micro-CHP systems
GASAG WärmeService GmbH (GWS)
GASAG shareholding: 100 / Employees: 24 / Functions:
Systems contracting and operational management for
­heating and CHP systems; GWS operates nationwide but
focuses on the Berlin-Brandenburg metropolitan region
BAS Abrechnungsservice
GmbH & Co. KG (BAS)
GASAG shareholding: 100 /
Employees: 442 / Functions:
Billing services for energy suppliers
BERLIN
Henriette-Hertz-Platz 4
Vossstraße 20
An der Spandauer Brücke 10
Litfass-Platz 2
Frankfurter Allee 73 C
Torgauer Straße 12–15
umetriq Metering Services
GmbH (umetriq Metering)
GASAG shareholding: 100 /
Employees: 2 / Functions: Sale
and implementation of smart
metering solutions and services
umetriq Entwicklungs-GmbH
& Co. KG (umetriq Entwicklung)
GASAG shareholding: 100 /
Employees: 0 / Functions:
­Development of an integrated
smart metering solution for
­natural gas, electricity, heating
and water
infrest – Infrastruktur eStrasse
GmbH (Infrest)
GASAG shareholding: 0 (NBB: 100) /
Employees: 0 / Functions: Establishment
and operation of eStrasse’s infrastructure
for simplifying permit application pro­
cedures for the construction of underground pipes in Berlin
16
BEGA.tec GmbH (BEGA.tec)
GASAG shareholding: 100 / Employees: 233 / Functions: Pipeline construction,
measuring technology and metering point operation, laboratory services
Kompetenzzentrum Kritische Infrastruktur e. V. (KKI)
GASAG shareholding: 100 / Employees: 0 / Functions: Competence center
for decision-makers from the area of critical infrastructures and civil defense
NBB Netzgesellschaft Berlin-Brandenburg
Fault clearance service/central registration offices
EMB Energie
Mark Brandenburg GmbH
GASAG shareholding: 75.08625 /
Employees: 56 /
Functions: Natural gas and electricity
sales in parts of Brandenburg, in Saxony,
Saxony-Anhalt and Thuringia
Offices (see Potsdam)
GASAG Bio-Erdgas Schwedt GmbH
(Bio-Erdgas Schwedt)
GASAG shareholding: 100 / Employees: 0 /
Functions: Construction and subsequent
operation of the biomethane plant in
Schwedt (Oder)
Fürstenberg
Wittstock/Dosse
Schwedt
Birkenwerder
Rathenow
Falkensee
Schmerzke
GASAG shareholding: 74.9 /
Employees: 21 /
Functions: Municipal supplier
of natural gas, electricity, district
heating and water in the city of
Forst/Lausitz
Werder
Potsdam
NBB Netzgesellschaft
Berlin-Brandenburg GmbH
& Co. KG (NBB)
Zossen
Brandenburg
See Berlin
Forst
GASAG
Sales offices
Stadtwerke Forst GmbH
(Stadtwerke Forst)
Netzgesellschaft Forst
(Lausitz) mbH & Co. KG
(NFL)
Jüterbog
GASAG shareholding: 0
(SWF: 100) / Employees: 0 /
Functions: Management of
the Stadtwerke Forst networks
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
EMB Energie Mark Brandenburg GmbH
(EMB)
Berlin
Germany
Essen
Erfurt
Frankfurt am Main
Bietigheim-Bissingen
NGT Service GmbH
(NGT Service)
GASAG shareholding: 100 / Employees: 78 /
Functions: Gas plant technology, measuring
technology and metering point operation
NGT Contracting GmbH
(NGT Contracting)
GASAG shareholding: 100 / Employees: 15 /
Functions: Systems contracting and
­operational management for heating and
CHP systems; NGT Contracting operates
­nationwide with a focus on supplying energy
to clinics
17
1.3 VISIoN AND STrATeGy
The GASAG vision is our compass that guides the Company’s development. We last revised it in 2008 to reflect
the change in market conditions. This was based on our understanding of how the energy market was developing
at the time as well as our understanding of our Company’s identity: we work in an industry shaped by increasing
competition, a new legal framework, significant technological advancements and the particular challenge posed
by climate protection. To succeed under these conditions in the long term, we must continually build on the values
and know-how we have acquired over the years. In this regard, we continued to live the three guiding principles
of our vision in 2010.
The T h r e e G u I D I N G
prINC I p L e S o F
our V I S I o N :
We are fast,
efficient and
flexible in our
decisions
and processes.
18
2
Our decentralized organizational structure gives us the
flexibility we need. In our investment and growth strategy,
we therefore generally follow the principle of gaining new
competences ourselves by setting up and acquiring
businesses. An example of this in 2010 was the establishment
of umetriq Metering Services GmbH, which saw us set up our
own group entity for the promising field of smart metering
and in which we are pooling expert know-how.
As with the other entities in the GASAG Group, umetriq
Metering Services GmbH benefits from the shared services.
The aim is for it to operate independently in the market.
1
We want to be a leading
partner for energy services
and energy efficiency
throughout Germany.
We are expanding our profile from that of a natural
gas specialist to a “complete energy provider”.
The expansion in EMB’s electricity sales activities
and introduction of “GASAG climate power plants”
are examples of how we can successfully apply our
know-how as an energy supplier to the field of
electricity supply. The establishment of a nationwide
sales structure for natural gas and our contracting
services will allow us to generate organic growth
outside of our home markets.
ELECTR I C I T Y A N D H E A T I N G F R O M C O M B I N E D H E A T A N D P OW E R
GASAG would like to quickly build up an extensive city-wide network of distributed CHP
systems across Berlin supplying buildings with electricity and heating on site. This is set to
benefit owners and tenants alike. GASAG plans to supply tenants and owners with electricity generated by CHP systems as of 2011. With this CHP-generated electricity, GASAG has
an affordable and environmentally-friendly alternative to conventional electricity from the
public network.
• 1,000 CHP systems
• 100,000 electricity customers
• EUR 50m in investments
Targets for the next five years
3
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
“GASAG CLIMATE POWER PLANT” PROJECT
We create measurable
and sustainable success.
The commitment of our employees enables us to continue
providing the services our customers expect of us.
By offering targeted training and supportive schemes,
such as ensuring the compatibility of work and family life,
we are creating an environment which fosters this
­commitment.
19
1.3.1 Strategic Projects Within the GASAG Group
Efficiency P rogram of S tadtwer ke Forst
Under the “Forst Energy Efficiency 2010” initiative, Stadtwerke Forst is supporting the city of Forst with various
measures for energy efficiency and climate protection. Through its know-how, it has played a part in formulating
the city’s climate protection program. The aim of the city of Forst is to get as close as possible to achieving a
“­climate-neutral city” by 2030. In addition to monitoring CO2 emissions thoroughly, the measures for this
­primarily involve energy advice for citizens and city facilities, efficient contracting solutions for areas such
as city lighting or energy supply for hospitals or swimming pools, promoting a change of energy sources such as
from heating oil to natural gas, promoting CHP systems and increasing the use of renewable energies. Together
with umetriq Metering Service GmbH, the city of Forst has also started a pilot project on smart metering. Over
1,600 Forst citizens are taking part; by the beginning of 2011, more than 2,000 smart meters are set to have been
installed in Forst households. As well as measuring the usage of various energies such as electricity, natural gas
and district heating, the meters can also gauge water consumption. Through its commitment, Stadtwerke Forst is
assuming responsibility for its city and, together with the policymakers, is helping to shape the future of energy in
its region.
Program
Status
Forst Climate
­Protection Program
• Agreed catalog of measures, focus
of action confirmed
• Committee approval for the overall
concept is being prepared
• Support getting the city program
running
• Integrate the program activities
Public reference
projects
• Project agreement to fit the
­visitors’ center with BTTP has
been drafted
• Publicize the renovation of two
public buildings to make them
more energy efficient
SWF energy-­
efficiency campaign
• SWF’s energy-efficiency
­campaign for 2011 has been
drawn up
Smart metering
roll-out Forst
Optimizing
district heating
20
• Infrastructural roll-out is underway, delays
in fitting the data concentrators
• Subsidy application notice is expected
• Positive response from district ­heating
customers in initial contact
• Next steps for improving district
­heating have been set
• Set and communicate
­energy-saving measures
• Boost “energy partner” image
• Pilot use of multi-utility smart
meters in a city
• Upgrade the district heating
­supply: economic success and
sustainable competitive pricing
EMB changed its name to fit its new profile. EMB’s field of business had already been defined as “Natural ­gas
– electricity – biomethane”. Changing its name reflected the expansion in its activities. The new brand name
“EMB Energie Mark Brandenburg” also shows the newly tapped market regions in eastern and central Germany
that EMB has more to offer than just natural gas.
The renaming is part of the “four aces for E M B ” model which the company drew up
­itself in 2 0 0 9 based on the G A S A G vision already in place :
EMB is a leading regional trading house for energy and energy services in Brandenburg and eastern Germany.
•Brandenburg is our basis, eastern Germany is our sales territory
•We supply natural gas and electricity; competitive offers and customer-oriented services are testimony
to our competence
•We promote and organize networks and cooperations
•We are the first point of contact for customers, local authorities, politicians and disseminators in
­Brandenburg
•As a financially viable company we are attractive for our owners
Our experience spanning more than 50 years serves as the basis for our role as an active and reliable player
on the energy market.
•We approach our tasks confidently because we have always dealt successfully with change
•We recognize challenges early on and derive the required action from them
•Our employees help us shape our success – actively, competently and with motivation
•We support our employees through training initiatives and by creating an environment that
is pleasant to work in
•We draw on the strength of the GASAG Group when developing new strategies
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Erdgas Mark Brandenburg becomes Energie Mark Brandenburg
We set standards by providing customer-oriented, innovative and sustainable services
•We thrive off the dynamics of the energy market and use them to develop competitive
products and services
•We support the market entry of new technology and participate in its market success
•We are competent partners for our customers in ecological technology and energy-efficient systems
•We protect the environment and safeguard the future for generations to come with renewable energy
As a company from the region and serving the region, we are a fair and trusting partner.
•Local authorities and customers receive our undivided attention
•We are hands-on local partners and we advise and supply our customers personally and fairly
•We are partners for public utilities
•We take on responsibility for the region – as an employer, as a taxpayer, as a purchaser of regional
­services, as a promoter
Learn more about EMB at www.emb-gmbh.de/unternehmen/wir-ueber-uns [in German].
21
1.3.2 Strategy Program “GASAG 2015”
We began working on the strategy program “GASAG 2015” in 2007 as a way of identifying areas of growth
where we can play up to our strengths as a group. We have since been working intensively on the seven topics
we decided on.
Natural gas sales : The aim to generate a quarter of our natural gas sales outside of Berlin and Brandenburg
by 2015 while simultaneously maintaining sales on our home markets is achievable. In both market segments,
we reached our intermediate goals or even exceeded them (see section “2.1 Energy and Competition”, pg. 30).
Contracting : The GASAG Group’s contracting business continued to outperform the market in 2010,
­ ighlighting the success of our strategy in this area. For the future, the “GASAG climate power plant” model
h
and improved interaction between natural gas sales activities and contracting is expected to create additional
growth (see section “2.4 Services“, pg. 37).
Networks : We have not yet been able to achieve the aim of securing additional network concessions and
­ perational management contracts for NBB. New regulations and market trends have meant the business has
o
changed in a different way than expected. We have therefore continued to differentiate our services for municipalities and are involved in several bids for concessions (see section 2.2 “Transportation and Storage”, pg. 32).
Storage facility : GASAG’s natural gas storage facility in Berlin remains essential as a guarantee for securing
supply in the region. However, in light of the difficult situation in the European natural gas market, expanding the
capacity is not a priority at present. Given the many opportunities that expanding the storage facility would offer,
also with regard to other business areas such as trading or biomethane production, it still remains a strategic
option (see section “2.2 Transportation and Storage”, pg. 35).
Renewable energies : For the expansion of renewable energy generation capacities, we are looking at what
specific techniques can be offered for the Berlin-Brandenburg region. With the continued expansion of biomethane production capacities in Brandenburg, the completion of the photovoltaic plant in Berlin-Mariendorf and
the project on the use of deep geothermal energy under the former Berlin-Tempelhof airport, we are involved in
projects of great significance and scope (see section “2.3 Production”, pg. 35 and “3.7 New Technology”, pg. 57).
Smart M etering : In 2010, the first smart metering systems of GASAG’s subsidiary umetriq Metering Services
GmbH were installed. The pilot project in the city of Forst in Brandenburg will produce important results on the
daily operation of the systems in the current year. This pilot project is the first step towards implementing the technology in other regions (see section “2.4 Services”, pg. 38).
T rading : The infrastructure for trading with natural gas was established at the end of 2009 and beginning
of 2010. Last year, this new business area made an important contribution to natural gas procurement for the
GASAG Group (see section “2.1 Energy and Competition”, pg. 31).
The strategy program “GASAG 2015” is currently under review. The seven growth areas are to be essentially kept
but the weighting of individual areas will be adjusted in line with market development. In the future, we want to
be able to benefit more from synergies between the individual areas. The new strategy program is expected to be
approved this year.
22
For strategies and aims of the GASAG Group, see the GASAG 2010 Annual Report, pg. 27.
The management board of the group parent GASAG makes the decisions for the operating business independently,
while certain fundamental decisions as prescribed by German stock corporation law must be approved by the
supervisory board. There are 6 employee representatives on the supervisory board as well as 12 representatives
selected by the shareholders at the shareholder meeting (for information on each member see the 2010 Annual
Report pg. 120). The shareholders of GASAG are E.ON Ruhrgas AG, Essen, GDF SUEZ Beteiligungs GmbH, Berlin,
and ­Vattenfall Europe AG, Berlin.
Effective November 10, 2010, the shares in GASAG held by Gaz de France International S.A.S., Paris, France,
were transferred to GDF SUEZ Beteiligungs GmbH, Berlin. The latter is a wholly-owned subsidiary of GDF SUEZ
Energie Deutschland AG, Berlin, and, like Gaz de France International S.A.S., is part of the GDF SUEZ Group.
Please see the GASAG 2010 Annual Report for the development of the shareholder structure, pg. 24.
The subsidiaries independently set their own operating policies. For the central group functions such a group-wide
sales, marketing or personnel activities, the respective department head of GASAG is responsible. Group-wide
­projects are the responsibility of the management board, with the group steering committee heading the project
and advising the board. The group steering committee comprises the department heads, heads of procurement
and IT group strategy of GASAG as well as the management representatives of all subsidiaries.
The management board provides guidance on commitment to sustainability. The departments and subsidiaries are
responsible for planning projects in day-to-day business.
For the executive bodies, also see the GASAG 2010 Annual Report, pg. 120.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
1.4 Management and Governance
Shareholders of G A S A G
36.850%
E.ON Ruhrgas AG, Essen
31.575%
Vattenfall Europe AG, Berlin
2010
31.575%
GDF SUEZ Beteiligungs GmbH,
Berlin
23
New Location Sends out the Right Signals
“When it comes to sustainability, the real estate industry
is at the forefront of public attention – after all, it ultimately
provides the infrastructure upon which the fundamentals
of human existence such as living, working, consuming,
learning and relaxing are based”.
For many years, GASAG has been based at Shell House on the Reichpietschufer in a building that those in the know
regard as the jewel of Berlin’s early modern period. Shell House’s unconventional façade is instantly recognizable –
its dynamic waveform has become imprinted on the minds of many Berlin citizens as an architectural trademark
of GASAG. But times change and the competitive environment modern companies operate in is also in a state of
perpetual flux. In response to government requirements and the challenges posed by the market, the company has
since developed a multi-layered group structure that addresses the need for concentration, networking and flexibility
for its team of staff as well as the desire for an even stronger presence in the city’s public life. GASAG and the group
subsidiaries based at Shell House are therefore moving to the heart of Berlin’s historic center when the rental agreement expires. As of spring 2011, GASAG and its group entities DSE and GWS will be situated in a representative office
complex at the Hackesches Quartier in Berlin. With around 8,900 m2 of floor space, the new building signals the
GASAG Group’s forward-thinking mentality. The modern architecture of the Hackesches Quartier stands for quality
and identity, openness, flexibility and sustainability. NBB will move into premises in a separate building. The location
has excellent transport links and is in an attractive part of the city.
As property developer, IVG Immobilien AG set itself high ecological standards for the construction of the building
complex. Sustainability should naturally also play a role in the day-to-day running of the building, a view which we
share with our tenants. For a power company such as GASAG, economical and environmentally-friendly energy
­consumption at its business location not only makes sense from an economic standpoint but is also essential as
proof of its own credibility. Among other systems in place, the office block’s heating, air conditioning and electricity
supply is provided using a photovoltaic system as well as a block-type thermal power station that runs on biomethane.
Heating is supplied via a contracting model, which GWS is responsible for as service provider.
Sustainable energy supply is an important argument for awarding the Hackesches Quartier Berlin the title of a green
building, but it is by far not the only feature of the complex. Its water management, energy-saving lighting concept
and use of environmentally-friendly building materials are special factors that go in the new building’s favor, as does
the location itself in terms of its outstanding infrastructure. IVG is aiming for the Hackesches Quartier to be awarded
the renowned American LEED® Silver certification. This seal of approval will prove to our tenant GASAG that IVG is
a dedicated partner in environmental and climate protection and takes its responsibility seriously.
Hans Jürgen Biegler, IVG Berlin
24
Einführung / 1. Unternehmen / 2. Wirtschaft / 3. Umwelt / 4. Mitarbeiter / 5. Gesellschaft / Anhang
Foto
25
2. ECOnOMy
COMPArED WITH ElECTrICITy GEnErATED
By MEAnS OF FOSSIl FuElS In GErMAny.
THE OPEn-SPACE PHOTOVOlTAIC
POWEr PlAnT PrOVIDES FOr A SuSTAInABlE
AnD EnVIrOnMEnTAlly-FrIEnDly uSE OF
THE SITE WHErE THE GASWOrKS uSED
TO BE AnD GuArAnTEES VEry lOW SOIl
SEAlInG, THErEBy PrESErVInG THE
nATurAl BIOTOPES WHIlE
SIMulTAnEOuSly GETTInG THE MOST
OuT OF THE SOlAr EnErGy.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
TOGETHEr WITH PArTnErS, GASAG HAS
COnSTruCTED BErlIn’S lArGEST SOlAr
POWEr PlAnT AT THE SITE OF THE FOrMEr
GASWOrKS In MArIEnDOrF WITH A
CAPACITy OF ArOunD 1.9 MW.
THIS IS EQuIVAlEnT TO A CO2 rEDuCTIOn
OF SOME 1,150 METrIC TOnS (MT)
27
Michael Geissler (l.), general manager of
Berliner Energieagentur, and Dr. Henning
Borchers (r.), head of trading and sales at
GASAG, talk about climate protection in
Berlin and a new business model for GASAG.
What challenges do the climate
protection targets of the Berlin Senate
pose for businesses?
Michael Geissler: By 2020, CO2 emissions are
to be cut by 40% compared to 1990,
and by as much as 80% by 2050. In order to
put progressive energy concepts into
practice that will meet the climate protection
targets, energy producers and consumers
alike need support from modern economic
policy. It is a question of converting existing
power stations to run on fuels that generate
less CO2 and use efficient technologies,
expanding distributed combined heat
and power (CHP) systems and using
renewable energies more in central and
distributed energy generation.
Henning Borchers: With pilot projects
such as the photovoltaic plant on the former
gasworks site in Berlin-Mariendorf,
GASAG aims to demonstrate that it supports
the sustainable introduction of technologies
that use renewable energies efficiently.
As a business, we see the government’s
decision to restructure energy supply
as a challenge to grow in new fields of
business. This also means that GASAG in the
future will not just operate in the Berlin
market as a reliable gas supplier and versatile
energy service provider, but also as a
producer and provider of electricity.
GASAG is offering a new service –
the “climate power plant”.
What is that exactly?
Together with partners from the housing
sector, we want to setup CHP systems
in residential complexes. The homeowners
can buy the heating for the same price
as before. Electricity is produced
at the same time, which we offer to the
tenants at competitive prices.
This method of distributed energy
generation saves electricity tax, there
are no network access charges and
production takes place on the
customer’s premises. We want to run the
CHP systems on natural gas or biomethane
that we have produced ourselves.
How important are CHP technologies
for environmentally-friendly
energy generation?
Michael Geissler: Very. Central and
distributed CHP systems facilitate the highly
efficient use of resources. Already today, the
CHP share of electricity consumption in
Berlin stands at 42%. This share can be
increased by replacing or supplementing
more and more conventional heating
systems with block-type thermal power
stations (BBTP). From a technical and
economic perspective, Berlin has the
capacity for several thousand mini-CHP
systems. Almost 400 BTTPs are currently
on the network – meaning there is still
plenty of potential and considerable
opportunities for energy providers like
GASAG or Berliner Energieagentur to tap
this market further.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Intelligent
Energy Concepts
29
R e sponsibili t y i n t h e M ar k et
Innovative energy supply concepts for the future rely on networking: natural gas and
electricity, fossil and renewable energy sources, distributed and centralized energy
production will complement each other and be combined intelligently. In order to
succeed in this environment in the long term, companies need a clear profile. We
at GASAG rely on our strengths as a specialist for natural gas, heat and distributed
­energy supply and continuously develop our business model. At the same time, we
are opening up to new areas and investing in the foundations for future success.
2.1 Energy and Competition
2 .1 .1 E ne rgy Trading
At the end of 2010, there were more than 40 competitors vying for household customers in the Berlin natural
gas market – more than in any other major city. Competition in Brandenburg is similarly intense, with more than
30 suppliers. With market shares of more than 80%, we remain well established on all our home markets. We aim
to at least maintain this market position, or to expand it. The cold winter months of 2010 and the improving economic situation helped increase natural gas sales overall.
In our strategy program “GASAG 2015”, we set ourselves the target of generating 25% of our natural gas sales
outside of Berlin and Brandenburg. We moved closer to this target in 2010: the “Bärengas” brand saw substantial
growth throughout Germany. GASAG supplies customers in all federal states. Last year, it concluded supply agreements for more than two million kWh outside the Berlin-Brandenburg region and set up operations in BietigheimBissingen near Stuttgart, in addition to its other operations in Essen and Frankfurt am Main.
The Brandenburg regional provider EMB also tapped into new markets in eastern and central Germany in 2010.
In Saxony, Saxony-Anhalt, Thuringia and Mecklenburg-Western Pomerania, EMB has been supplying industry
customers and local energy providers with electricity and natural gas products since last year.
In Berlin, GASAG launched another electricity market initiative: contract negotiations began in 2010 with housing
sector companies for the installation of “GASAG climate power plants” (see section “2.3 Production”, pg. 35). In
this way, GASAG made a step towards realizing the first element of its group vision of becoming a Germany-wide
“complete energy provider”.
For the natural gas and electricity business, also see the GASAG 2010 Annual Report, pg. 36.
30
natural gas
2009
2010
������
������
Electricity�mix germany �renewable energy ������ nuclear energy ������ fossil fuels ������
����
����
Environmentally�friendly electricity ����� hydro�electric power�
����
����
Electricity from Chp systems
����
����
stadtwerke Forst district heating
����
����
2 .1 . 2 n a T ural gas proCurEmEnT and Trading
We procure our natural gas from a range of sources. Our procurement strategy aims to achieve security of supply
on the one hand, and the lowest possible price on the other. The majority of our natural gas supplies are secured
through long-term agreements. We use suppliers from six different countries to avoid potential delivery failures
and take advantage of favorable terms and conditions. In addition to this, we purchase natural gas on the European
Energy Exchange (EEX) in Leipzig in order to profit from the currently low price. At the end of 2009, we established
our own trading department for this purpose.
Aside from technical requirements, such as access to an electronic trading system and the associated terminal, the
infrastructure for exchange trading includes comprehensive risk management. In 2010, we set up a management
board function for this purpose. Its task is to monitor and analyze the risks of energy trading, and its findings are
used as a basis for trading strategies. We only use exchange trading to cover our sales volumes. We do not
engage in high-risk speculation.
dEvElopmEn T o F i m p o rT p r i C E s F o r n a T u r a l g a s
3.5
3.0
2.5
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Energy Sales of the GASAG Group (in Millions of kWh)
2.0
1.5
1.0
Oct 08
Feb 09
jun 09
Oct 09
Feb 10
jun 10
Oct 10
Feb 11
jun 11
Oct 11
Source: BAFA
2 .1 . 3 p r i CE TrEnds
GASAG, EMB and Stadtwerke Forst increased their published prices for natural gas in 2010 as a result of price
increases on the commodities markets. But even after the price increase, the GASAG Group is still one of the least
expensive natural gas suppliers in Germany.
dEvElopmEn T o F g a s a g ’s n a T u r a l g a s pr i C E s * ( C E n T / kw h )
7
6
5
4
3
2
1
6.84
6.55
6.07
5.71
5.95
5.12
1. Sep 2008
1. Feb 2009
1. April 2009
1. july 2009
1. Oct 2009
1. Oct 2010
* Unit price in the GASAG-Komfort tariff including VAT (e.g., for an annual consumption of 20,000 kWh)
31
2 .1 .4 F ed e ral Court o f Jus t ice Judgm ent s
Due to the ruling of the Federal Court of Justice from 2009, price adjustment clauses in special contracts from
2005 and 2006 were declared invalid. Consequently, there were several claims in 2010, as in the prior year, for
the reimbursement of some of the payments for the supply of natural gas. In 2010, the Federal Court of Justice
made a similar ruling on price adjustment clauses in EMB contracts.
In this matter, the GASAG Group is still of the opinion that no customer paid too much for their natural gas.
The assessment of the Federal Court of Justice relates to the wording of a clause in the general terms and
­conditions, not to the amount of the price. Even if the clause had not been objectionable, GASAG customers
with the contracts in question would still have paid the same amount. In order to establish whether there are
claims to repayment in individual cases, our customers will need to take legal action.
For the Federal Court of Justice judgment on special contracts,
see the GASAG 2010 Annual Report, pg. 36.
2.2 Transportation and Storage
2 . 2 .1 Network Inv e st me nts
At NBB, we invested some EUR 49.8 m in repairing and modernizing the networks in 2010. NBB focused its expenditure on two main aims: first, it wants to maintain the high level of security of supply in Berlin and Brandenburg.
The more than 99% availability of the networks places them among the best in Europe. However, this value also
marks the limits of technical possibilities. Second, NBB wants to further reduce the specific energy consumption per
transported volume of natural gas, which would bring benefits in terms of energy costs as well as climate protection.
Having completed the renovation of the entire Berlin natural gas network, NBB has put in place a plan for moder­
nization which provides for the regular maintenance of around 1% of the pipeline mileage per year. In 2010, a
­special modernization project installed remote monitoring systems for several local network pressure-regulating
systems in Brandenburg. With this technology, which is already used as standard in towns and cities, the control
center can identify faults and irregularities at an early stage. Through this project, which is costing more than
EUR 1m, NBB is investing in a reliable supply in rural areas.
2 . 2 . 2 E xpansion o f Net work Business and Mult idisciplinar y
E x p ert is e
Network business is one of the growth areas we identified in our “GASAG 2015” strategy program. For NBB’s business,
this primarily means winning concessions for energy networks in additional regions. To this end, it applies to municipalities for concession agreements that are coming up for tender again. It engages in invitations to ­tender for networks
that border on our current supply region, but also for concessions in other regions of ­Germany. NBB further differ­
entiated its offering last year: with an eye on the trend towards remunicipalization, when bidding for concessions it
offers to work with the tendering municipality to set up technical operation for the municipality’s own public utilities.
32
NBB is stood in good stead in this regard by the competence it has built up over the last few years in other network
sectors apart from natural gas, i.e., in the electricity and heat networks and in water networks. It operates in all
these network sectors, for example, for Netzgesellschaft Forst. Furthermore, new employees with specific skills are
being headhunted and the company’s own technicians are receiving targeted training.
In the eStrasse project, NBB is setting up IT infrastructure that will significantly simplify the procedure for approving
pipeline and cable works for both administrators and requesters. Until now, requesters have had to find out from
various bodies before work starts about whether and how pipelines and cables are situated in the area of the
planned construction site. In addition to pipelines belonging to Berlin’s major suppliers of natural gas, electricity
and district heating, as well as water and sewage pipes, this also includes, for example, telephone and data lines
belonging to various providers. Depending on the location, up to 20 bodies can be involved, with the requester
having to send a written request to each and every one. Furthermore, approvals are required from several authorities,
depending on the construction project.
The portal developed in the eStrasse project bundles all of these information and approval processes on a central
platform. The participating network companies and public bodies can digitally record all necessary information
pertaining to an activity, with the requesters being able to check the status of their request at any time as shown
in a traffic light system. The pipeline information portal provides the following benefits: information-gathering
effort and red tape are substantially reduced on all sides. Network operators and authorities receive standardized
requests, which the system manages transparently. This eliminates multiple requests and cross-referencing between responsible bodies. Furthermore, all necessary documents are digitized and the information required – for
approval processes, for example – can be called up centrally. And finally, the system also reduces the volume of
paper used.
In 2010, NBB established infrest Infrastruktur eStrasse GmbH to develop and ultimately operate the portal. With
regard to content, this entity is to receive support from a development association, Infrest e.V., to be established in
the first half of 2011. This association will bring together representatives from the relevant supply network providers
and public bodies to make joint decisions on the requirements and objectives of the system.
eStrass e Datab a se Ser v ice s
SNP* 1
SNP*2
SNP*3
Agency 1
Agency 2
Requester
• Pipeline inquiry
• Notice of
excavation
• Information about
pipelines and cables
• Information about
pipelines and
cables
SNP*3
SNP*…
Agency 1
Agency 2
Agency …
Agency …
Conventional inquiries by mail
SNP*2
Portal-data database
Information database
* Supply network provider
SNP* 1
SNP*…
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
2 . 2 . 3 eStrass e
33
2 . 2 .4 Komp etenzz en trum Kri t isc he In fras truk t ur e.V. ( KKI )
This competence center is a platform for dialog between municipalities and operators of critical infrastructure
in Berlin and Brandenburg. In addition to energy networks for electricity, natural gas and heat, this also includes
water supply and sewage disposal, public lighting and traffic control systems. The purpose of the association is to
bring together key figures from politics, municipalities, business, research and associations connected with this
issue. The association promotes research, further training and the development of integrated disaster response
concepts for municipalities. Aside from providing information, organizing crisis teams and technical handling of
the crisis, this also includes aspects such as external and internal communication in the event of a crisis, and informing citizens and residents in a timely and comprehensive manner. With KKI GmbH, established in January 2011,
the initiative is developing a training and advice service for players in the field of critical infrastructure. The aim of
the initiative is to develop a standard for the integrated handling of critical infrastructures, on which municipalities
can base their crisis competence.
Fun ction s of KKI e .V.
Simulation
Training
Measures
Crisis management
Crisis preparation:
In a crisis:
• Clarify interdependencies
• Clarify laws, directives and standards
• Draw up crisis scenarios
• Set up process structures
• Train staff and designate responsible persons
• Identify the event and assess it correctly
• Collect information and organize a crisis team
• Communicate the event internally and externally
• Initiate the required processes and check interaction
2 . 2 . 5 E qual O pport uni ti e s / Unb undling
In order to support competition on the natural gas market in Berlin and Brandenburg, NBB launched NETZWERK
ERDGAS [Natural Gas Network] in 2010. At the heart of this initiative is the information and advice platform
www.netzwerk‑erdgas.de, on which users and providers can find information on possibilities for using natural
gas technologies (e.g., natural gas condensing boilers, CHP systems, gas heat pumps) and the latest developments
in real estate law, or take advantage of a free energy consultation. A monthly newsletter keeps users up to date
on a wide range of energy issues. The internet platform also serves as a “virtual marketplace”, where gas suppliers,
technology providers operating in the gas market, technical service providers and industrial gas consumers alike
can all present themselves. The platform aims on the one hand to make competition in the gas market transparent
and identify efficient uses of natural gas and biomethane in the heating market, and on the other to show that, due
to the fact that it is ideal for combining with regenerative energies, natural gas is the perfect bridging technology
for achieving the political targets for reducing carbon emissions in heat generation and substantially increasing the
renewable energies in the network.
34
NBB grants all market players equal opportunities to access the natural gas networks it operates. Furthermore,
it also promotes competition in the natural gas market using measures like those mentioned above. There are no
competition complaints or claims at present.
The 2010 equality report for GASAG, EMB, NBB and Havelländische Stadtwerke will be available at
www.gasag.de/privatkunden/netzinfo from April 1, 2011.
Work on optimizing the natural gas storage facility in Berlin continued in 2010. It focused on updating the geological
model as well as maintenance and repair work. At around EUR 10m, overall investments in the storage facility
remained on par with the prior-year level. The same amount is planned for the current year.
As a guarantee of security of supply for Berlin and as a buffer for trading business and biomethane production,
however, the storage facility in Berlin remains key to our strategy. Hence GASAG will continue to pursue its plans
for expansion.
More information on the Berlin natural gas storage facility can be found [in German]
at www.erdgasspeicher-berlin.de.
2.3 Production
2 . 3.1 GASAG Clima te P ow er Pl ant s
The “GASAG climate power plants” product is aimed at two groups: the first points of contact are real estate
companies and homeowners who already run central heating systems in their larger residential units. A mini
block-type thermal power station is added to this heating system, which takes over some of the heat generation
and at the same time uses the heat to generate electricity for the building. The benefits for the lessor are as follows:
the use of combined heat and power replaces the use of renewable energies in old buildings, which the legislator
will require to a greater extent in the future. The property is thus future-proofed. In addition, GWS assumes the
financing, maintenance and operation of the “climate power plant”. The benefits for the tenant are as follows:
in addition to the supply of heating at the same price as before, they can also use the electricity generated. This
will reduce their electricity rates to around 5% below the basic supply rate. This price is made possible by the high
efficiency of electricity production using CHP systems, the direct connection to the power station which minimizes
line losses and the government’s subsidizing of CHP systems.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
2 . 2 .6 N atural G as Storag e Fac ilit y in Be rlin
Professional marketing is the most important factor for the success of this business model. To this end, a separate
electricity balancing group system was set up in December 2010. GASAG wants to reach around 60% of the
tenants in residential buildings in which it runs “climate power plants”.
More information on GASAG climate power plants can be found [in German] at
www.gasag.de/geschaeftskunden/gasag-klimakraftwerk.
2 . 3. 2 P h otovoltaic P l an t in Mari endorf
In December 2010, GASAG began expanding the photovoltaic plant in Mariendorf to its full capacity of some
1.9 MW (peak capacity). With 12,600 square meters (m²) of module surface distributed over 7,756 modules,
it is the largest open-space photovoltaic power plant in Berlin. Annual energy production will amount to some
1.75 million kWh, which would cover the electricity needs of around 1,000 families.
35
2 . 3. 3 B iom ethan e
2010 saw the start of construction of a new biomethane plant in Schwedt (Oder). With a production capacity of
some 60 million kWh, this plant will be bigger than the one in Rathenow. At EMB, we are also currently working
on another plant project in Neudorf in Brandenburg. This plant will be based on a new business model: while EMB
holds an interest in the operating company for the plant in Rathenow and has already assisted in the construction
of the plant, the new project relates to the expansion of an existing biogas plant. This plant, which until now has
converted raw biogas directly into electricity and heat, is being extended by EMB to include a complex for refining
the raw biomethane to natural gas quality. The original plant remains in the ownership of the previous operator,
Jörn Ahlers Biogas GmbH, Neudorf.
The current situation in the European gas market makes biomethane production, which is relatively expensive
given the market price for natural gas, economically difficult at present. However, we are sticking with our investments in this future technology and to the aims we set ourselves in “GASAG 2015” and our “Berlin v­ erpflichtet”
program, because we believe that the improving economy and growing awareness of sustainable energy generation will push up demand for biomethane in the future.
Mod el of th e B i o met h a ne p l a nt i n Ne u d o rf
Raw biogas (approx. 1,400 m3/h)
Biogas processing
(approx. 1,400 m³/h)
Raw biogas
Biomethane
High temperature
Increased pressure
Conditioning
Biomethane feed-in
(700 m³/h)
Natural gas network
Existing
biogas plant
36
Raw biogas
BTTP
(electricity/heat)
Jörn Ahlers Biogas GmbH
Sales : EMB
Network operators
New
biogas plant
Raw biogas
boiler plant
(1,000 kW)
EMB
Low temperature
2 .4 .1 C o ntra ct ing
In contracting, earnings from new acquisitions in 2010 were lower than in the prior year. But compared with the
general market trend, revenue and earnings at GWS and NGT Contracting were above average. The most important
business model for contracting in 2010 was traditional systems contracting, whereby the service provider takes
over the entire process, from planning and financing, through to installation, operation and maintenance. The
customer purchases the required volume of energy from the contractor.
The second important business model was operational management, where the contracting company runs the
customer’s existing heating system more efficiently than the customer can, using optimized operation, maintenance
and technical modernization. From 2011, this model will place a financial burden on contracting companies due
to changes in the Energy Tax Act [“Energiesteuergesetz”] and the Electricity Tax Act [“Stromsteuergesetz”]. This
will affect the energy prices in contracting services. Despite reducing energy consumption by an average of around
5%, the operational management model will be less attractive to customers overall. Hence no further growth is
expected in this segment.
Growth in the contracting segment is therefore expected to continue to come mainly from systems contracting.
With the climate power station model (see section “2.3 Production”, pg. 35), we have opened up another growth
area for our contracting division. The aim is to systematically expand this business in the next few years, including
outside of Berlin.
For more information on the business development of contracting, see also the
GASAG 2010 Annual Report, pg. S. 36.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
2.4 Services
2 .4 . 2 S m all - Sc al e S y stems Con t ra cting
Since 2010, GASAG has offered the “Bärenheizkomfort” product, which gives owners of detached and semidetached houses the option of modernizing their heating under a contracting arrangement. GASAG makes all
the investments and carries out the work, such as installation and maintenance of the heating system. Customers
pay an agreed price for heating according to the reduced actual consumption. To carry out the work locally,
GASAG works with tradespeople from the region. In order to be considered as a “Premium Partner” for the
Bärenheizkomfort program, trade businesses must fulfill certain criteria: they must, for example, have the necessary
training and certificates, be of a minimum size, and be available to customers at all times. In 2010, the Bärenheizkomfort program generated a great deal of interest, with 400 interested customers and 27 partners in the trades.
More information on the Bärenheizkomfort product can be found [in German] at
www.gasag.de/privatkunden.
37
2 .4 . 3 S mart Mete ring
The marketing of smart metering technology, which umetriq Entwicklungs GmbH & Co. KG has been developing
since 2008, was kicked off with the establishment of the new smart metering services subsidiary umetriq Metering
Services GmbH. What’s special about this solution is that it covers all energy needs, such as for electricity, natural
gas, district heating and water. Under Stadtwerke Forst’s energy-efficiency program (see section “1.3 Vision and
Strategy“, pg. 20), Forst was chosen as a pilot town for the introduction of our smart metering system. The town
is ideally suited for the pilot, thanks to its size, settlement structure, and Stadtwerke Forst’s cross-sector competence in electricity, natural gas, district heating and water. In a joint campaign Stadtwerke Forst, GASAG and
umetriq Metering Services looked for households to test the new technology. The response was huge: by the
deadline, some 1,600 citizens of Forst had registered to have meters installed. The first batch went in at the end
of 2010. By spring, some 2,000 meters will have been installed in test households in total.
The pilot will provide information about everyday operation of the system. All functions will be tested: from the
IT infrastructure and the various data transmission channels like GPRS or power lines, through to the display and
analysis of current consumption, whether directly on the device or in the online portal. To begin with, all
households are fitted with a basic version of the system, which is then gradually extended. All systems should be
fully functional by mid-2011. The trial period will cover 2011 and 2012.
2.5 Advice and Customer Service
The GASAG Group aims for personal availability in customer service: customers can reach customer service staff
through the service hotlines, online or at GASAG’s customer centers in Berlin or at EMB’s customer centers at various
locations in Brandenburg.
In 2010, TÜV SÜD recertified GASAG’s customer service for “Service Quality and Customer Satisfaction”. For the
certificate, TÜV SÜD evaluates the internal organization of customer service as well as how it is implemented in
practice. These tests use customer surveys and mystery calls, among other things. The first time GASAG’s customer
service was tested in this way was in 2008. In order to retain the certificate, services must be reviewed each year.
Since 2008, GASAG has taken part in the annual service monitor of the Federal Association of the German Energy
and Water Industry [“Bundesverband der Energie- und Wasserwirtschaft e. V.”: BDEW]. Over 13,000 customers
from 18 energy providers nationwide were interviewed in this survey. The aim of this customer service study is
to check how satisfied customers are with their respective energy provider and identify potential for improving
customer contact. The customers interviewed rated GASAG’s telephone contact as very good overall. This makes
GASAG the benchmark winner for telephone contact. Written contact was also rated positively; in a benchmark
comparison this level of satisfaction was better than the average.
We measure the satisfaction of our customers in an annual study. However, the survey was not conducted in
2010 as we are revising the entire methodology behind the study.
38
Stadtwerke Forst helped the city of Forst formulate its climate protection concept. As a leading local energy provider
it not only made an important contribution to reducing CO2 emissions: with its vision of the “climate-neutral city
of Forst”, the city also considers the targeted modernization of energy infrastructure as a unique selling point in
the competition between business locations. Below is an overview of the aims of the concept:
Production and
export of renewable energies
support the vision
of becoming
“climate-neutral city of Forst”
by 2030, for example
Energy-efficiency
campaign for Forst
– energy efficiency for
households
and businesses
smart Metering
netzgesellschaft Forst lausitz is
running a pilot project with new,
innovative metering technology
as a part of Stadtwerke Forst’s
energy-efficiency campaign.
The aim is to heighten customers’ awareness of the issues of
energy consumption and energy
saving.
use of
highly efficient combined
heat and power solutions
– the local heating market at the
center of our actions
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
ClIMATE COnCEPT OF THE CITy OF FOrST
39
Model Project for Local Authorities
Dr.-Ing. Jürgen Goldschmidt, mayor of the city of Forst (Lausitz), and Klaus-Dieter Krahl,
general manager of Stadtwerke Forst, explain the “Forst Energy Efficiency 2010” initiative.
How are the city and Stadtwerke Forst currently working together?
Jürgen Goldschmidt: Stadtwerke Forst and the city administration have developed in close partnership an a
­ mbitious
program that aims to ensure a reliable and affordable supply of gas, electricity, heating and water in our city and
actively boost climate protection. The building blocks of the initiative include an energy and climate concept, which
we want to consider in all our local government decisions, and numerous projects that Stadtwerke Forst plans to put
into action.
What objectives has Stadtwerke Forst set itself exactly?
Klaus-Dieter Krahl: On our agenda are plans to optimize the provision of district heating in Forst and run an extensive
campaign to provide advice on energy efficiency. The renovation of a child daycare center to make it more energy
efficient and a modern energy concept for the construction of the Rose Garden visitors’ center are examples of
how we work productively with the city. Stadtwerke Forst is also carrying out a pilot project which will see smart
meters for measuring the consumption of electricity, natural gas, heating and water installed and tested in the
households of more than 1,700 citizens. The inhabitants’ interest in the innovative smart-metering technology has
been overwhelming.
Where do the concrete benefits of the “Forst Energy Efficiency 2010” program lie?
Jürgen Goldschmidt: The program benefits the city, its inhabitants and the environment. We are taking a holistic
approach together with the utilities companies. This approach is focused on ease of implementation and feasibility,
which also applies to the municipality’s task of regenerating the city. The pilot project for the launch of smart metering
technology, which in the near future will be able to help individuals use resources more carefully, is a boon to our
city’s image. The energy-efficiency program gives Forst the chance to make a name for itself as a model city in terms
of sustainable urban development. In addition, our city can make itself known as an attractive investment location.
Klaus-Dieter Krahl: We want to credibly convey to our city’s inhabitants that they can benefit in many respects
from being a customer of Stadtwerke Forst. And together with the city’s administration and its citizens, we want to
turn this cooperation into a local success story. For our main shareholder GASAG, this could give rise to a partnership
concept with other municipal energy providers and local authorities that is of mutual benefit for all involved.
40
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
41
3. EnVIROnMEnT
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
THE CITy Of SCHWEDT (ODER) IS OnE
Of 15 REGIOnAl CEnTERS Of GROWTH
In BRAnDEnBURG WITH An InDUSTRIAl
fOCUS On MInERAl OIl/BIOfUElS, PAPER,
lOGISTICS AnD METAl PRODUCTIOn AS
WEll AS METAl PROCESSInG.
THE PRODUCTIOn Of BIOGAS nOT
Only OffERS THE CITy AnD ITS lOCAl
InDUSTRy GOOD PROSPECTS BUT AlSO
THE REGIOn’S AGRICUlTURE.
THE COOPERATIOn BETWEEn THE
CITy AnD GASAG, WHICH IS CURREnTly
COnSTRUCTInG A nEW BIOMETHAnE
PlAnT In SCHWEDT, IS An EXAMPlE Of
HOW POlITICAl DECISIOn-MAKERS
AnD InDUSTRIAl PlAyERS In
BRAnDEnBURG AnD BERlIn CAn WORK
TOGETHER SUCCESSfUlly.
43
GASAG is currently building a biomethane
plant at the Schwedt (Oder) port. Dipl.-Ing.
Jürgen Polzehl (l.), mayor of Schwedt, and
Dr. Guido Bruch (r.), head of environmental
affairs and new technologies at GASAG,
speak about the economic impetus of this
commitment for the region and for GASAG.
Mr. Polzehl, what do you think
of GASAG’s involvement in Schwedt?
That a renowned Berlin company has made
a significant investment in our city is
naturally most pleasing from my point of
view, not least because of the jobs which are
secured or created through operation of the
plant, at rural suppliers and regional
transport companies. As a regional center
of growth in the State of Brandenburg,
Schwedt offers good business prospects in
various industries, some of which are very
energy intensive. Given the space available
in the surrounding district of Uckermark, our
city can bridge the gap between industry
and agriculture, making it an excellent
location for producing biogas.
What does the biomethane plant
in Schwedt mean for
the GASAG Group’s strategy?
Guido Bruch: This plant is a very important
project for us because the generation of
renewable energies is one of the growth fields
in which our Company wants to get more
involved. Producing crude gas from
renewable resources and refining it to
produce biomethane that can be fed into the
public gas network is a key task in this regard.
After the plant that already went into
operation in Rathenow, of which our group
entity EMB is a joint shareholder, Schwedt is
now the second major project.
Between 60,000 and 65,000 metric tons
(mt) of input materials a year are to be
processed here. GASAG appreciates the
advantages the port location in Schwedt
offers for the biomethane plant,
such as the building situation,
transport links and access to sea
transport. The GASAG Group wants
to set up further plants of a similar size
to that in Schwedt in the next few years.
EMB will concentrate on sites in the
State of Brandenburg, although we
have other states in eastern
Germany in mind too.
How much of a role do sustainability
considerations play in planning the
future operation of plants?
Guido Bruch: We have had the plant plans
examined, taking the Rathenow plant as an
example. The issues investigated included the
following: Are there methane emissions?
How can it be ensured that no monocultures
arise when growing the agricultural input
materials? How long are the transport
distances? The study showed that the project,
as it is now going to be realized in Schwedt
based on the Rathenow model,
is very sustainable. Contracts with
farmers in the region generally have
a 5 to 10-year or even longer term.
Sustainability concepts must be adhered to
and transport distances for delivering input
materials – corn, grass and whole-crop rye
silage – shouldn’t exceed 25 to 30 km.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Biomethane from
the Region
45
R e sponsibili t y for Protect i n g
th e Climate an d t he E n v iro n me nt
Cutting energy consumption and reducing CO2 emissions is a challenge for the whole
of society, and one which energy providers in particular must also face. This is an area
where we are taking on responsibility: in our new climate protection agreement
with the State of Berlin, in Stadtwerke Forst’s efficiency program and in many other
initiatives we are actively supporting our customers in saving energy and promoting
climate protection. And this is a task which we also face. This is why we are constantly
working on optimizing the use of energy and cutting CO2 emissions in the entire
GASAG Group.
3.1 Energy Consumption of Properties
and Plant of the GASAG Group
En ergy Cons u m p t i on in t h e GASAG G r o u p b y S e c to r ( i n % )
5.99%
20.13%
Properties
Stadtwerke Forst
4.83%
Natural gas storage facility in Berlin
2010
3.83%
Vehicle fleet
65.22%
Network operation
The cold weather and improving economy meant that our group-wide energy requirements and the resulting
volume of greenhouse gas emissions increased slightly year on year in 2010. These two factors varied in their
impact on the different sectors.
Ne twork Op e r a t i on
46
The overall increase in natural gas consumption also pushed up the energy required for network operation. This
was contrasted by energy savings from the modernization of facilities and the network. In EMB’s supply region,
for example, the network company NBB saved around 24,000 kWh through modernization work. Furthermore,
NBB set up a pilot plant in Berlin for a new feed-in process. This project is testing the use of a new technology
that feeds in natural gas at lower temperatures. If the test meets expectations, all five large feed-in facilities will
be fitted with this technology. This could cut the energy required for these facilities by up to 40%.
Network operation
2009
2010
�������
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stadtwerke forst
������
������
properties
������
������
�����
�����
Natural gas storage facility in berlin
Vehicle fleet
Total
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�������
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NBB generated most of its savings in network operation by further containing line losses. In 2010, it completed
the renovation of the entire Berlin natural gas network. This means we now have a state-of-the-art network in all
our network areas. NBB even managed to reduce line losses in the Berlin subnetwork in absolute terms, despite
an increase in transport volumes. Once the renovation work was complete, a plan was put in place for regular
pipeline renovation to maintain the current network quality and ensure security of supply and the efficiency of
the network. In the future, NBB will renew around 1% of the pipeline mileage per year.
stadtwerke f o r s t
Energy required by Stadtwerke Forst increased slightly as a result of a number of developments: demand for
district heating increased in the city of Forst, requiring an increased supply from the public utilities’ block-type
thermal power stations, while the slight decrease in water consumption in 2010 reduced the energy required
by the waterworks. At the other properties and facilities belonging to Stadtwerke Forst, the increased electricity
requirement of the BTTP islands and heating plants meant that they also needed more electricity to generate
the additional district heating required.
properties a N d fa C i l i t i e s
Overall, the cold weather also increased the heating required in the GASAG Group’s properties. We will be able to
make substantial savings in this area over the comming year: the relocation of GASAG and several subsidiaries to
the new headquarters at Hackescher Markt, which was originally planned for last year, will take place in March
and April 2011. The new building has a modern design for efficient and environmentally-friendly energy supply
and is to be certified in accordance with the internationally recognized LEED standard for sustainable buildings.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Energy Consumption in the GASAG Group by Sector (in MWh)
eNergy CoNs u m p t i o N i N r e l a t i o N to t h e Vo lu m e o f e N e r gy t r a N s p o rt e d ( i N m i l l i o N s o f kw h )
35,327
M kWh
40,888
M kWh
121.1
M kWh
- 1.6%
+ 15%
2009
2010
Energy transport
119.4
M kWh
2009
2010
Energy consumption
47
greeNhou s e g a s e m i s s i o N s i N m e t r i C to N s o f C a r b o N d i oX i d e e Q u i Va l e N t ( m tC o 2 e Q )
29,166
30,000 mt
28,380
25,000 mt
20,000 mt
15.000 mt
10,000 mt
5,000 mt
0
2,061
2,156
09
10
Vehicle fleet
4,617
4,735
09
10
natural gas storage
facility in Berlin
5,485
5,499
09
10
Properties
9,172
9,228
09
10
09
Stadtwerke forst
10
network operation
Cumul ate d g r e e N h o u s e g a s e m i s s i o N s ( m tC o 2 e Q ) *
2009
2010
49,717
50,784
*The emissions were calculated on the basis of the energy consumption determined
with the help of the GEMIS 4.2 emissions database.
Natural g a s s to r a g e fa C i l i t y i N b e r l i N
The energy consumption of the natural gas storage facility in Berlin remained relatively constant year on year.
The specific energy consumption is in line with the statistical average of prior years.
VehiCle fl e e t
Consumption by the vehicle fleet rose slightly. In 2010, we increased the number of natural gas vehicles in our fleet
from 264 in 2009 to 290. However, the proportion of natural gas in our overall fuel consumption fell from around 23%
to around 21%. The precise reasons for this are still to be determined. For the future, we are planning to increase this
proportion again. By using natural gas as a fuel, we saved some 51 mt of CO2 compared with the use of gasoline or
diesel (comparative value: two-thirds of the mileage of natural gas vehicles would have been covered by diesel vehicles
and one third by gasoline-fuelled vehicles).
48
At the same time, we are reviewing the potential applications of other alternative mobility solutions. Since the start of
2011, for example, we have been testing a fuel cell electric vehicle with the Mercedes-Benz B class F-CELL, which runs
on hydrogen. In this way, we want to make a contribution to the development of the technology and discover new
options for developing our fleet.
The Hac k e sch e s Q ua rt i e r in B e r l in
Our new headquarters at the Hackescher Markt in Berlin uses modern methods of energy supply for office
buildings. Other environmentally-friendly aspects, such as intelligent use of water and sophisticated waste
management were also taken into account in construction.
Overview of the building’s sustainability concept:
• The new site is well-served by public transport.
•Intelligent water concept: in addition to water-saving fittings and systems,
gray water and rainwater are used for a number of purposes.
•Modern energy solutions: the building is partly heated by a biomethane-powered block-type
thermal power plant. A photovoltaic plant is also used. The heating requirement is reduced overall
thanks to a high standard of insulation and efficient building systems. Heating is supplied under a
GWS ­contracting model.
•A sophisticated lighting concept helps to save energy.
•As many recyclable and natural building materials as possible were used in construction.
The project developer, IVG Immobilien AG, plans to have the building certified in accordance with the
internationally recognized LEED standard for sustainable buildings. In addition to the environmental
­features of the building, this standard also looks at aspects such as choice of location, burden during
the construction phase and the promotion of innovations.
3.2 Protecting the Environment
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Detailed information on the energy consumption of each sector can be found
in the appendix from pg. 92.
3. 2 .1 C on tami n ated S oil
The production of town gas left considerable contamination behind in the soil and groundwater at the former
gasworks sites in some cases. This contamination chiefly relates to polycyclic aromatic hydrocarbons (PAH), phenol,
benzene, toluene and xylene (BTX armonatic compounds), cyanide and other volatile organic compounds (VOC).
As the former operator of the gasworks, GASAG is responsible for dealing with these consequences of production.
Hence appropriate financing has been provided for cleanup operations for the contaminated areas and to
find new potential uses for the sites that can be reconciled with the existing contamination. In 2010, some
EUR 217,000 was invested in cleanup projects. We hold provisions of some EUR 16.1m (as of the end of 2010)
for further operations.
The most important cleanup project in 2010 related to the site of the former Mariendorf gasworks. Air-sparging
has been carried out at this site since 2008. Since the work began, more than 16 mt of hydrocarbons have been
physically removed from the ground and another 15 mt have been removed by degradation to carbon dioxide.
For more information on soil cleaning, see also the GASAG 2010 Annual Report, pg. 104.
49
3. 2 . 2 o dorizatioN
All German natural gas suppliers add an odorant to natural gas – which itself is odorless – so that leaks in systems
and pipelines can be identified immediately. The typical gas smell is traditionally based on a sulfur additive called
tetrahydrothiophene (THT). As sulfur oxide is emitted when this substance is burnt, natural gas providers in some
German cities have decided to switch to a sulfur-free alternative. In blind tests, this new smell was not always
identified beyond a doubt as gas. We have therefore decided on a compromise in the GASAG Group supply area:
the alternative odorant “Spotleak 1005” produces the same gas smell as THT, but uses less sulfur. The Berlin
subnetwork network already switched in 2003. For the NBB network, the switch is planned for 2013.
Subnetwork EMB
Odorant THT – Dosage: 19 µl/Nm3 (mean)
total volume �in kg�
Subnetwork Berlin
Odorant Spotleak 1005 – Dosage: 6 µl/Nm3 (mean)
total volume �in kg�
2009
2010
������
������
2009
2010
������
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3. 2 . 3 paper CoNsumptioN
Despite all efforts to achieve a paperless office, printed and writing paper remain one of the most important
materials for office activities. Since the vast majority of our Company’s activities are non-technical, paper is also
one of our most important raw materials.
Volume o f pa p e r p u r C h a s e d b y t h e g a s a g g r o u p ( i N kg )
35,531
kg
32,704
kg
- 8%
2009
2010
The illustration shows the volume of centrally purchased photocopier and printer paper. We reduced paper consumption through various internal campaigns, such as “Think before you print” slogans in e-mail signatures, and
digitizing administrative processes. However, this figure is just a guide for our paper consumption, since we have
not yet been able to collect data on other volumes of paper used, for instance for printing, advertising or forms.
50
We use a number of platforms both for dialog with stakeholders and policymakers from the energy industry,
­politics, science and society as well as to implement specific projects. Furthermore, with the GASAG “Future”
competition we successfully initiated a new competition of ideas for energy efficiency and climate protection
in Berlin 2010. Below is an overview of the main campaigns and initiatives in which we were involved over the
past year in our capacity as a group or represented by subsidiaries.
Berli n 21
Berlin 21 e.V. offers a platform for various interest groups to work together towards the sustainable
­development of the city region. These groups include non-governmental organizations (NGOs) from
­climate and environmental protection and the social sector, as well as companies and individuals.
In specialist forums and working groups on issues like climate change, social urban development
or gender equality, the members develop ideas on an interdisciplinary basis for specific projects and
turn them into action.
Contribution of the GASAG Group: • Involvement in various committees
• Financial support for projects
• Public relations support
Climate P r ot ec t i on C o unci l
The Climate Protection Council is an independent advisory committee of the Berlin Senate Department
for Health, the Environment and Consumer Protection. It advises the Senate on the wording and
­implementation of its climate policy, above all on issues like climate impact research or on the
­continuation of the State’s energy program and the drawing up of an energy concept from 2010.
Contribution of the GASAG Group: • Involvement in the council’s day-to-day activities
• Support for projects
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
3.3 Campaigns and Initiatives
Ne tzwerk E
The Berlin Netzwerk E wants to strengthen Berlin as a center for the energy-efficiency and renewable
­energies industry with specific projects. The members are Berlin companies from the energy sector,
­industry and the real estate sector. The focus and scope of the projects are based on need and the
­products and services offered by companies in the network. The aim is to develop innovative solutions
in an exchange with manufacturers and users that precisely meet the practical needs of the companies.
Contribution of the GASAG Group: • Encouraging interdisciplinary cooperation
• For our model projects “KULTschule” and “Stadtbad Mitte”,
we are using NetzwerkE as a platform for communication
Climate A l l i anc e
In the Berlin Climate Alliance, the government of the State of Berlin wants to actively involve companies
in climate policy. Member companies make contributions according to their particular expertise to support
the Berlin Senate in achieving its climate protection targets.
Contribution of the GASAG Group: • Exchange with other companies as part of the
Berlin climate work program
• Promotion of combined heat and power and the combined
use of renewable energies and natural gas for heat generation
(natural gas + solar)
51
Cit y Ag r e e m en t on C l i m a t e Pr ot e c t i o n
The Chamber of Trades for Berlin (HWK Berlin), the Berlin Chamber of Commerce and Industry (IHK Berlin),
the environmental organization BUND Landesverband Berlin and the German Federation of Trade Unions for
Berlin-Brandenburg (DGB Berlin-Brandenburg) have been working together since June 2009 as a coalition
for action under the “City Agreement on Climate Protection”. This initiative aims to use public campaigns
to make the people of Berlin aware of the issues of climate protection and energy saving. Examples of such
campaigns include the poster competition in 2010 on saving energy or the “Klima-Tatenbank”, a database
where citizens of Berlin can document their everyday commitment to climate protection.
Contribution of the GASAG Group: • GASAG is one of the two main sponsors of the City Agreement on
Climate Protection
Climat e Pr ot ect i on Pa rt ne r s
Each year at the Berlin Energy Days, a prize is awarded to climate protection projects. The prize was
­initiated by KlimaSchutzPartner Berlin [Climate Protection Partners of Berlin], a consortium of associations
and institutions from Berlin. It is merely a notional honor but the winners can use it in their public ­relations.
Contribution of the GASAG Group: • GASAG is one of the Climate Protection Partners and has a
­representative on the jury that awards the prize
• We support the prize as a sponsor
Model l s ta dt KWK
The “KWK Modellstadt Berlin – Energie effizient nutzen” initiative [Model CHP City Berlin – Using Energy
Efficiently] wants to promote the use of CHP systems in Berlin. The aim of the initiative is to inform the
Berlin public about the technology and its benefits and to make a significant contribution to expanding
the use of CHP.
Contribution of the GASAG Group: • We provide resources for public relations work
• We support the initiative as a sponsor
erdga s m o b i l e .V.
The majority of German natural gas station operators have joined forces under erdgas mobil e.V. to
­establish natural-gas-powered vehicles and natural gas and biomethane in general as an alternative
fuel on the market. Apart from informing the general public and politicians about the opportunities
of natural gas mobility, the aim of the association is to expand the infrastructure for natural gas as fuel,
for instance, by setting up further natural gas stations.
Contribution of the GASAG Group: • We provide resources for public relations work
Publi c R e l a t i ons in Sc h o o l s
GASAG is going into the schools of Berlin with an educational program on natural gas. Teachers, students
and trainees can use the free materials to learn more about the environmentally-friendly energy and gain
an understanding of how natural gas is used.
Contribution of the GASAG Group: • We provide the teaching materials on issues like energy,
saving energy and climate protection
• GASAG group experts offer learning modules
GASAG Ene r gy C u p
52
In the GASAG Energy Cup, students in Berlin schools can win attractive prizes by coming up with creative
ideas for saving energy in their school. A jury chooses the most promising entries, which are then put into action.
Contribution of the GASAG Group: • GASAG organizes and finances the competition
• GASAG also helps the winning schools to implement their projects
Mission Energy Saving challenges all 8th graders in EMB’s supply area to identify energy waste at home
and in their school and find ways of avoiding unnecessary consumption. The most inventive solutions are
awarded prizes by a jury.
Contribution of the GASAG Group: • EMB organizes and finances the competition
Naturs ch u tz z en t r u m Ö kow e r k e .V.
This Berlin association works in natural conservation in Grunewald and offers environmental educational
events to children, young people and adults.
Contribution of the GASAG Group: • GASAG supports the association as a sponsor and in joint projects
Sponsors h i p o f Br an d enb u r g ’s N a t u r a l Pa r ks
The “EMB Natur” natural gas tariff offers EMB customers the option of paying an additional euro
on top of their monthly standing charge to go towards maintaining Brandenburg’s two natural parks
­“Uckermärkische Seen” and “Nuthe-Nieplitz”.
Contribution of the GASAG Group: • EMB doubles the amount donated
GASAG “ F uture” Compe titio n
The GASAG “Future” competition recognizes projects in Berlin that use creativity and unusual ideas to throw
new perspectives onto the issue of saving energy and protecting the climate. From a total of 49 qualifying entries,
an expert jury chose the best 3 from each of the categories “architecture and climate”, “trade and environment”
and “education and innovation”. Evaluation criteria included effectiveness and benefits for the environment,
the cost-benefit ratio, aspects such as originality and innovation, creativity and commitment to the environment,
as well as the project’s potential as a shining example for new initiatives.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Missio n Ene r gy S a vi ng
Prize money of EUR 5,000 was awarded to the winning entry in each category. At the award ceremony at
the O2 World on September 25, 2010, the opening speech was held by the Berlin senator for the environment,
Katrin Lompscher.
The aim of the competition is to provide a platform for climate protection and energy saving ideas which may
seem unusual at first glance, in order to encourage and inspire more such projects.
The wi nners o f t h e GASAG “Fu t u r e ” c o m p e t i t i on i n t h e t h r e e c a t e g o r i e s w e r e :
• Arc hitec tu r e an d C l i m a t e
Engineering and utilities division of Freie Universität Berlin: development of
an incentive scheme for saving energy at the university.
Energy consumption was substantially reduced by introducing a bonus-malus system for energy consumption in
all of the university’s properties.
• Trade and Envi r onm e ntMaster craftsman Jörg Behrendt: setting up the “Energiehotel Berlin”.
Using his own expertise and financial means, the master craftsman Jörg Behrendt renovated an old office building
and transformed it into a modern hotel. What makes it so special is that, thanks to the use of modern energy
technology, the building only needs half the energy of a comparable hotel.
• Educatio n an d Innova t i on CABUWAZI hands-on circus for children and young people in Kreuzberg:
e­nvironmental fairy tale “Taborka”.
53
The play “Taborka” tells the story of a fairy-tale land that is threatened with destruction because of its environmental
problems. By getting the children involved as actors and active audience members, the young audience learns
about the issue of climate protection.
More information on the GASAG “Future” competition can be found [in German] at
www.gasag-zukunftswettbewerb.de.
3.4 EffICIEnCy AnD
EnVIROnMEnTAl SERVICES
3.4 .1 C oNtraCtiNg
Our contracting business models – operational management and systems contracting – enable our customers to
save energy and cut down on greenhouse gas emissions by benefiting from our expertise in heat and energy supply.
By using modern technologies and optimizing the maintenance and running of customers’ systems, we can almost
always reduce natural gas consumption and thus greenhouse gas emissions compared with their previous solution.
CO2- Savings Through Contracting (in mt)
systems contracting
operational management
Total
2009
2010
������
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3.4 . 2 g as ag Climate power pl aNts
In 2011, we will be strategically expanding our contracting portfolio in the combined heat and power segment
with the “GASAG climate power plant” contracting service. Through this service, we want to tap into previously
unused potential for efficiency specifically in the housing sector. Central heating plants for residential areas and
apartment blocks are provided with mini block-type thermal power stations with electrical capacities of between
5 and 50 kW. The systems can convert the natural gas used into electricity and heat with more than 90% efficiency.
This produces primary energy savings of up to 40% compared with separate electricity and heat generation,
saving resources and reducing greenhouse gas emissions. The electricity generated is to be made available for
use directly to the tenants on site. For information on the “climate power plants” concept, see also section
“2.3 Production”, pg. 35.
3.4 . 3 s mall - sCale s y stems CoNtraCtiNg
54
Since mid-2010, GASAG has also offered contracting for private customers under the “Bärenheizkomfort” brand.
There is now the option of replacing old heating systems with modern natural gas condensing boilers, potentially
combined with solar thermal systems. GASAG plans, finances, installs and operates the heating systems under
a 10-year heat supply agreement. In addition to the promotional programs for the modernization of heating
systems, this offers another incentive to replace old systems with modern efficient systems.
In partnership with BEGA.tec, the consumer testing organization Stiftung Warentest tests drinking water for
heavy metals in households for a fee. This is because, despite the water companies’ high quality standards,
drinking water can absorb heavy metals in the installations in households. The water tests are carried out in
the BEGA.tec laboratory.
3.5 MOBIlITy
3. 5.1 N a t ural - gas - powered VehiCles
GASAG has been working for many years to raise public awareness of natural gas as a fuel and, above all,
to increase its use. Berlin has 17 public natural gas stations, making it the leading German city in this regard.
And the many natural-gas-powered taxis ensure the visibility of natural-gas-powered vehicles in Berlin’s cityscape.
This was made possible by the GASAG project “TUT – One Thousand Eco-Taxis for Berlin”. As a fixed component
of its promotional programs, GAGAG continues to support purchases of natural-gas-powered vehicles with a
fuel incentive. In the new promotional program from October 2010, GASAG even extended this offer to include
used cars.
Subsidies for Natural-Gas-Powered Vehicles
2009
2010
���
���
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�������
subsidized vehicles �number�
subsidy �fuel subsidies���in eur�
By choosing to use natural gas as fuel, drivers also avoid greenhouse gas emissions. In addition, the combustion
of natural gas produces no fine particulates and less air pollutants than diesel or gasoline-powered vehicles. Since
summer 2009, GASAG has mixed 20% biomethane into the fuel at its natural gas stations in Berlin. In 2010, this
made a significant difference in the carbon footprint of natural-gas-powered vehicles.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
3.4 .4 t e s tiNg driNkiNg water
Co 2 - s aViNgs t h r o u g h N a t u r a l - g a s - p ow e r e d V e h i C l e s i N b e r l i N ( i N m t )
4,161 tons co2 / year
5,661 tons co2 / year
2009
2010
3. 5. 2 e l e Ctromobilit y
In addition to its established activities in the natural gas mobility segment, GASAG will also address the issue of
electromobility in the future. Together with customers from the housing sector, it wants to initiate pilot projects
to test the potential applications and acceptance of electric vehicles.
The electricity for electric vehicles is to come from “GASAG climate power plants”. In a car sharing model, the
tenants and property managers of a building supplied by a climate power plant will be offered an environmentally-friendly mobility alternative. For this project, GASAG secured an option for 25 electric microbuses from the
Essen electric vehicle manufacturer, mia electric, in December 2010.
55
3.6 ADVICE AnD SUBSIDIES
3.6.1 s ubsidies – aN oVer View
subsidies u N d e r g a s a g ‘ s p r o m ot i o N a l p r o g r a m s
Approved Subsidies Under GASAG’s Promotional Programs (in EUR)
gas condensing
2009
2010
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gas condensing�solar
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Natural gas�solar heating XXl
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Chp systems
�����
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gas heat pumps
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Number of Subsidies Approved Under GASAG’s Promotional Programs
2009
2010
gas condensing
���
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gas condensing�solar
���
��
Natural gas�solar heating XXl
��
�
Chp systems
�
�
gas heat pumps
�
�
Promoting the modernization of heating systems has long been an important component of the climate protection
cooperation agreement between GASAG and the State of Berlin. In October 2010, GASAG launched a new
promotional system with the “Environmental Incentive” promotional program, adding additional aspects to the
promotional program which expired at the start of 2010.
The new Environmental Incentive program offers a broader range of subsidized technologies than its predecessors.
Power-generating heating systems (micro-CHP systems) and gas heat pumps are also included for the first time.
Details on GASAG’s funding opportunities can be found [in German] at
www.gasag.de/privatkunden/foerderung.
Number o f s u b s i d i e s a p p r oV e d u N d e r e m b ’s p r o m ot i o N a l p r o g r a m s
Number of Subsidies Approved
2009
2010
Conversion to natural gas
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���
solar thermal energy
���
��
2009
2010
Conversion to natural gas
������
�������
solar thermal energy
������
������
Subsidies (in EUR)
56
EMB’s promotional programs can be found [in German] at
www.emb-gmbh.de/privatkunden/foerderungen.
3.6. 2 T h ermal I magi n g Campaig n
Since 2009, GASAG has offered its customers thermal imaging reports for detached and semi-detached houses.
This enables them to identify flaws in the building’s insulation. In addition to the thermal images of the buildings,
the reports also include measures for saving energy and tips on worthwhile renovation work. There was huge
interest in this offer. The campaign was launched in winter 2009/2010 and repeated in 2010/2011. So far, more
than 1,500 homeowners have taken up the offer overall.
EMB also carried out a successful thermal imaging campaign in its supply area. More than 1,300 reports were
prepared for customers overall in 2009 and 2010.
3.7 New Technologies – Micro - CHP
Systems and Renewable Energies
3. 7.1 F i e l d Tests for Mi cro - C HP S y stems a nd Gas Heat Pumps
We regularly test new natural gas technologies with partners from trade and industry in selected local customer
households. Last year, development work focused on various types of micro-CHP systems. These devices, which
are also known as “power-generating heating systems”, use combined heat and power technology to generate
heat, electricity and, if necessary, hot water at the same time. Micro-CHP systems generally refer to devices with
an electrical capacity of up to 5 kW. They are well suited for supplying heat to detached and semi-detached
houses.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
We also offer a promotional program for EMB’s customers which focuses on conversion to natural gas and the
additional use of solar thermal energy.
Most current micro-CHP solutions are based on various engine technologies. The fuel cell saw the addition of
a fundamentally new technology. We are currently testing four different systems.
In 2010, our field tests used micro-CHP systems with the following technologies:
• Fuel cells
• Stirling engine
• Gasoline engine
• Expansion steam engine
Furthermore, we are currently testing two types of gas heat pumps. The systems are also designed to supply
­detached and semi-detached houses.
Details on the technologies we use in our field tests can be found online [in German] at
www.gasag.de/innovation.
57
3. 7. 2 B iome tha n e
The first full year of operation of the plant in Rathenow went according to plan. Overall, some 44 million kWh
of biomethane was produced. The attached block-type thermal power station fed around 2.8 million kWh into
the public network. Half of the biomethane was used as an environmentally-friendly fuel for natural-gas-powered
vehicles at natural gas stations in Berlin and Brandenburg, the rest was used in other natural gas plants in the
region, for example, for the generation of electricity and heat in block-type thermal power stations or for the
heating of buildings and water in domestic systems.
Particularly in view of the size of the new plant in Schwedt (Oder), the ecological sustainability of the energy
­products must be ensured: we use corn, grass and rye as substrate. By procuring the substrate from within
a radius of about 20 km, we avoid excessive energy being used for transportation. The production scraps can
be used as fertilizer.
In a new business model, we will in the future work on a number of projects in partnership with operators of
­existing biogas plants. We are currently trialing this form of collaboration at EMB in a plant in Neudorf, where
we are adding a complex for refining raw biogas to natural gas quality to the existing plant. Even though we
­largely focus on the natural gas side of activities in these projects, we ensure before entering into a partnership
that the procurement of the substrate and operation of the plant meet our requirements for sustainable
­biomethane ­production.
3. 7. 3 P hotovoltai c P l an t in M arie ndorf
In December 2010, GASAG began expanding the photovoltaic plant on the former Mariendorf gasworks to full
capacity of some 1.9 MW (peak capacity). This makes the plant the largest photovoltaic power plant in Berlin.
Since the start of 2011, the plant has been feeding the climate-neutral solar-generated electricity into the Berlin
electricity network. Compared with generating the same amount of electricity using the average mix in Germany,
the expected capacity of 1.75 million kWh can cut out some 1,150 mt of CO2. In order to save this volume by,
for example, planting trees, you would have to plant around 140,000 mixed woodland trees. This would be the
equivalent of an area twice the size of the Berlin Tiergarten park.
Berlin’s citizens can also share in the success of the environmentally-friendly production of electricity: together
with Berliner Sparkasse/LBS, we will set up a participation model that allows private investors to invest in the
solar power plant in Mariendorf.
3. 7.4 D eep Geothermal Energy i n Berli n
GASAG is planning a pilot deep geothermal project on the European Energy Forum (EUREF) site at the Gasometer
Schöneberg. The research center to be built on the site will cover most of its heating energy and hot water
­requirements using geothermal energy. This will save around 2,150 mt of CO2 a year. The research partner
on the project is the Research Center for Geosciences (GFZ) in Potsdam. The scientists have run a geothermal
energy research laboratory in Gross Schönebeck near Berlin for the last 10 years.
58
The project will begin by exploring the subsurface of Berlin, which has not been explored in depth beyond the
area of the natural gas storage facility. Initial measurements at the site of the former Tempelhof airport followed
by further tests and potentially drilling at the EUREF site will show whether there is an underground hot water
reservoir in this area suitable for geothermal energy.
eXCursus : d e e p g e ot h e r m a l e N e r gy
Geothermal energy is a regenerative form of energy production which uses the natural heat of the earth.
A basic distinction is made between geothermal energy near the surface and deep geothermal energy:
the near-surface technology uses wells of up to 100 m depth. The energy, which is intensified using heat
pumps, is sufficient to supply smaller buildings like detached or semi-detached houses with heating and
hot water.
For industrial-scale services, you have to drill deeper. Deep geothermal energy requires wells that reach
between one and five km. On average, the temperature of rock layers and groundwater rises by around
3 Kelvin per 100 m drilling depth. At 3 km below the surface, it is already at around 100°C.
As far as it is possible to tell, the energy in the earth’s crust is an inexhaustible source. It can be used
for generating heat or electricity. The advantage of geothermal energy is that, unlike other renewable
energies, such as photovoltaics or wind power, it can offer a base load. In Germany, deep geothermal
energy is used primarily in Becken in north Germany, in Molasse in south Germany and in Oberrheingraben, where it is also used in part to generate electricity in geothermal power stations.
this is what a g e ot h e r m a l p r oJ e C t i N b e r l i N C o u l d lo o k l i k e
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
If the tests are successful, GASAG could be supplying the EUREF site with underground heat energy from as early
as 2013. For this purpose, the hot underground water is to be conveyed to a hydrothermal geothermal plant.
A heat exchanger extracts energy from this plant and conducts it into the heating system. The cooled water is
then fed back underground through a second well. In order to ensure safety, measurements are being taken
throughout the entire course of the project and the project is being monitored by the responsible authorities.
However, the risks arising from drilling, e.g., seismic activities, are low due to the nature of the subsurface of Berlin.
Customers
Heating station
Hot water
(up to 150°C)
Used water is piped back
to the storage facility
Heated water
Cooled water
1.5 km – 5 km
1.5 km
59
3.8 Climate Protection Agreements
With the State of Berlin
P o s i t i v e R esults : T he T hird Cooperatio n Agreeme nt
Wa s a S ucc ess
In 2010, the third cooperation agreement on climate protection and air quality between GASAG and the State
of Berlin expired. The results were positive: with savings totaling some 315,000 mt of CO2 over the term of the
agreement from 2006 to 2010, GASAG more than met the agreed targets. Since the inception of the first climate
protection agreement in 1998, GASAG has reduced annual CO2 emissions in Berlin by more than 1.1 million mt
through the various measures stipulated in the agreements.
Accumul a t e d CO 2 S a v ing s Th r o u g h t h e C l i m a t e Pr ot e c t i on A g r e e m en t s
Be tween GASAG and t h e S ta t e o f Be r l in S i nc e 1 9 9 8 ( i n m t )
First cooperation
agreement:
1998 to 2001
Actual cumulative:
42,000 mt*
Third cooperation
agreement:
2006 to 2010
Target cumulative: 260,000 mt
Actual cumulative 2010: 315,000 mt
Second cooperation
agreement:
2002 to 2005
Target cumulative:
240,000 mt
Actual cumulative 2005:
270,000 mt
Fourth cooperation
agreement:
2011 to 2020
Target cumulative:
900,000 t
2,000,000
1,200,000
1,000,000
940,528
996,209
1,056,394
1,115,234
873,684
799,260
800,000
600,259
600,000
516,248
400,000
200,000
0
153,875
1998
2001
2002
2005
2006
2007
2008
2009
2010
…
2020
(Target)
Source: GASAG
* This figure only contains the CO2 savings from the conversion of small-scale systems for private customers, it
does not include the modernization of larger heating systems.
Right from the start, the agreements focused on the promotion of modern heating technology and the conversion
from oil or coal to natural gas, the most environmentally-friendly fossil fuel. With the promotion of new technologies, such as natural-gas-powered vehicles, combined heat and power, or the use of renewable energies, more
and more new aspects were added.
60
In 2007, we introduced the “Berlin verpflichtet: distributed energy supply as an opportunity” program, which
strategically extended the measures of the agreement to include the increasing of capacities for producing
­biomethane and the increasing of distributed energy supply through CHP systems.
of woodland would be
needed to offset emissions
of 1.1 million mt of CO2.
This would be the equivalent of
an area 1.25 times the
size of berlin (892 km²).
N e w ta r ge ts for 2020 :
t h e C l i mate proteCtioN agreemeNt 2011 to 2020
“ b e r l i N VerpfliChte t”
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
1,100 km2
The successful cooperation between the State of Berlin and GASAG was continued in December 2010 with the
signing of the fourth cooperation agreement. The aim of the new agreement is to further reduce CO2 emissions
in Berlin. Together with the results of the first three agreements, GASAG wants to save a total of two million mt
by 2020 compared with reference year 1998 (based on the carbon footprint).
Co 2 emissioN s o f t h e s ta t e o f b e r l i N ( i N u N i t s o f 1 ,0 0 0 m t o f C o 2 )
30,000
25,000
25,000
25,692
25,388
25,578
25,528
24,119
23,515
21,917
22,354
2005
2006
20,000
19,948
15,000
10,000
5000
0
1998
1999
2000
2001
2002
2003
2004
2007
Source: State Statistical Institute Berlin-Brandenburg
Temperature-adjusted CO2 emissions from final energy consumption (carbon footprint)
61
The fourth cooperation agreement also includes an extensive list of measures, ranging from the promotion of the
modernization of heating systems and advice and information on saving energy, through to expanding renewable
energy offerings. With our expertise, we want to support the climate protection activities of the State of Berlin.
T he focu s e s o f t h e n e w p r o g r a m a r e a s f o l low s :
•In the next five years, we will provide EUR 1.5m for promoting the modernization of heating systems.
­Promotions will mainly focus on modern natural gas technologies, for example, combining natural gas
with renewable energies, combined heat and power or gas heat pumps.
•By 2015, we will invest a total of EUR 225m in optimizing the network (maintenance, network expansion
and network densification) in Berlin.
•We will gradually increase our range of energy advice and services.
•Together with the State of Berlin, we will implement model projects for the use of renewable energies
and efficiency technologies.
•In order to measure our commitment to climate protection, we will establish annual CO2 monitoring.
•We will systematically drive forward the energy efficiency of properties and equipment in the GASAG Group
and clearly present advances in our sustainability report.
•We support the State of Berlin in its climate protection activities:
- We are contributing EUR 100,000 a year to the setting up and operation of the State of Berlin’s
“Climate protection information office” for an initial period of five years.
-W
e support the administration in setting up a city-wide intranet-based energy management system.
- F or the properties of the State of Berlin which we supply, we will provide studies on options for
renovating them to make them more energy efficient.
More information on the climate protection agreement can be found [in German] at
www.gasag.de/berlin-verpflichtet.
Eco Loft With Biomethane
Innovative energy technology at Brunnenstrasse 46 in Berlin: a block-type thermal
power station operated by GASAG using
biomethane that generates heating and
electricity at the same time. Thanks to
ecological and, in terms of energy
consumption and CO2 emissions, improved
building technology in line with the KfW 60
standard, 15.7 mt of CO2 emissions can be
avoided here annually.
62
Peter Lange, chancellor of the Freie Universität Berlin/Andreas Warnke,
coordinator for energy and environmental management at the Freie Universität Berlin
GASAG “ F u t u r e ” c o m p e t i t i on
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
“We wanted to get more people on board where energy saving is concerned.
And that is what we have done: since the bonus system was introduced we have
seen a heightened awareness for saving energy”.
Like many people, we also initially considered the subject of energy saving and climate protection from the
technical side of things. The program that we started in 2003 to make the properties of the Freie Universität
Berlin more energy efficient was therefore based on the familiar catalog of modern energy technology and
we systematically invested in more efficient heating systems. On top of this came new windows, improved
insulation, energy-efficient lighting and electronic heating pumps. This allowed us to considerably reduce
energy requirements, but that wasn’t enough for us. We quickly saw that another major source of savings
lay not with technology, but with people.
The bonus system that we set up in 2007 creates consequences for individuals’ use of energy. We set reference
values based on energy consumption from the 2004/2005 heating period. Areas of the university that needed
less than this amount of energy were given half of the saved energy costs back as a bonus. Faculties that
exceeded that volume had to bear the difference themselves. After initial teething troubles the model became
a success. While the biology, chemistry and pharmacy faculty had to pay a “fine” of some EUR 47,000 in 2007,
we paid over a savings premium of EUR 212,000 in 2009. The project results were very good overall, and not
just financially. The bonus system triggered a change in mindset as far as energy consumption is concerned.
We were very pleased with the award from the GASAG “Future” competition. Perhaps other organizations
will also discover in this way the possibilities that such a model offers. The success of the entire project is
also t­ estimony to the fact that public institutions can also act responsibly and effectively when it comes to
­environmental protection.
63
4. EMpLOyEES
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
ThE GASAG GrOup IS COMMITTED TO
ITS TrAInInG EFFOrTS AnD hAD
64 TrAInEES AnD STuDEnTS AT
ThE EnD OF 2010. WITh A hIrInG rATE
OF BETWEEn 85% AnD 90%, ThE GASAG
GrOup OFFErS SChOOL LEAVErS
A GOOD ChAnCE TO JuMp-STArT ThEIr
CArEErS. FOr ThE phOTO,
ThE nEW yOunG TALEnT CAME
TOGEThEr FOr OnE LAST TIME On ThE
rOOF OF ThE ShELL hOuSE,
WhICh WAS BuILT In 1932 By
rhEInLAnD ArChITECT EMIL
FAhrEnkAMp (1885 – 1966) AnD
OFFErS A SpECTACuLAr VIEW OF
MIES VAn DEr rOhES’ nEW nATIOnAL
GALLEry, ThE “kuLTurFOruM”
WITh SChArOun’S phILhArMOnIE
AnD pOTSDAMEr pLATZ.
65
Carolin Marggraff (r.) is head of management
assistant training at GASAG. Lisa Mader (l.)
is in her second year of training as an
industrial business management
assistant with GASAG.
What does GASAG aim to achieve with its
vocational training?
Carolin Marggraff: By offering training and
dual programs of study, we want to stimulate
an increase in well-qualified employees and
get them enthusiastic about our Company.
We also assume a social responsibility
by providing young people with training
in careers with a future.
What makes GASAG particularly
interesting as a training company?
Lisa Mader: GASAG is a renowned company
that offers high-performing trainees
attractive chances of finding a placement
and also pays a good training allowance.
The many different training possibilities also
make the Company interesting.
Carolin Marggraff: Our trainees and students
participating in the dual study program
get involved in GASAG’s daily business as well
as current project work across the
departments. Over the course of the training,
the participants are taught the skills and
capabilities that will help them get a
foothold on the career ladder.
What impressions have you gained
from your training at GASAG so far?
Lisa Mader: It’s exciting to change
departments every two to three months.
The employees are outgoing and willing to
share their knowledge with trainees.
An awful lot is done for the training; there are
also many benefits and privileges that
shouldn’t be taken for granted,
such as training excursions, seminars and
free public transport tickets.
What career perspectives does
GASAG offer its trainees?
Lisa Mader: Trainees can apply internally
for a vacant position toward the end of their
training. For those trainees and students
participating in the dual study program who
performed well but whose application was
not successful right away, GASAG also offers
the chance to continue working with the
Company for a specialization year.
Carolin Marggraff: Our hiring rate is very good.
Over the last few years, a great many of our
trainees have remained with the Group,
due in part to their qualifications meeting our
needs, but also because they see a future
for the Group. Whether they take up a vacant
position or participate in a specialization
year, most of our graduates start working
straight away after successfully
completing their training.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Learning for
the future
67
Responsibilit y for Our Employees
The GASAG Group sees the challenge posed by the dynamic development of the
energy industry as an opportunity to react to new and complex situations and customer
demands with innovative products and services.
In adapting our Company to the changed market environment, we depend on our
employees to play an active part in making the necessary changes as we move together
into the future. Highly qualified and dedicated professionals and executives who see
the need for flexibility and initiative as a personal opportunity play a key part in our
success. Sustainable HR policies help motivate our employees and ensure their longterm employability and also help to retain high performers at our Company for the
long term.
4.1 The Value of Teamwork
A productive working environment throughout the entire Company and seamless cooperation among employees
in the individual departments and entities are important requisites for devising successful forward-looking concepts
and projects. In our mission statement, in our guidelines and in our competency model for managers, we have set
forth important targets and values for cooperation which set the tone of our corporate culture. Observing binding
“rules of play” forges team work and team spirit; it also lets our employees use their individual skills and motivation
to decisively contribute to the Company’s success. GASAG responds to the challenges of evolving energy markets
by rapidly developing economically and ecologically sound solutions. An organizational setup that is based on flat
hierarchies, functioning networks and decentralized decision-making structures facilitates this. Professional interaction that is characterized by respect, fairness, cooperation and open dialog goes without saying for our people
in their day-to-day business.
Team buil d i n g
To promote networking in the Group and to forge cooperation between individual teams and departments, various
team-building workshops were held at the units of the GASAG Group in 2010. As part of team development, our
employees learn how they can set up efficient working structures in new teams and optimize communication in
existing teams. The workshops promote the feeling of togetherness in the Group and the individual departments.
A major objective for the participants is learning how to regard and use the team’s diversity as the key to success.
The executive conference held in 2010 emphasized the idea of “Courage to Act”. Through various outdoor
­challenges which called for constructive teamwork, the participants reflected on how consciously considering
a team’s different skills and strengths as well as areas of development in different subjects can improve mutual
understanding and positive collaboration in the Group.
68
Recognizing good work and supporting our employees’ individual achievements is important to us. In order to
make this recognition visible throughout the Group, we initiated the GASAG Award in 2010. The prize recognizes
and rewards ambitious concepts that are aimed at making the GASAG Group’s vision a reality. 13 organizational
units and project teams, involving almost 100 employees, submitted applications. Not one but two teams were
able to take the GASAG Award away with them: the teams from the “eStrasse” electronic construction planning
information project and the “Bundesweiter Gasvertrieb – Vom Regionalversorger zum bundesweiten Gasanbieter”
national gas operations project.
inTernal com m u n i c a T i o n
By encouraging extensive and open communication, we involve our employees in all major decision-making processes from an early stage. The company magazine, Gaskieker, the “GASAGdialog” series of events and special incompany discussion events all helped make sure this information policy was actively followed. dse organized sales
days where DSE and GASAG group employees accompanied members of the sales force and were able to get to
know the sales business better. At NBB, interested staff were able to take part in an information day as part of the
“NBB in Blick” series of events, which included visiting three of the company’s current construction sites in Berlin.
A new, group-wide intranet site that was developed in 2010 gives all employees of the GASAG Group even better
options for communicating, networking and collaborating on joint projects. The site makes it easy for users to find
out about the Company’s divisions and their tasks, objectives, projects and employees.
4.2 nuMBEr OF EMpLOyEES
At year-end 2010, the GASAG Group employed 1,779 staff and 64 trainees. Headcount was increased at eight
group entities due, among other things, to the national expansion and new fields of business projects, as set
out in the strategy project “GASAG 2015”. At NGT Service, however, we were forced to let staff go due to the
fall in orders.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Working aTm o S p H e r e c H a r a c T e r i Z e d b y r e S p e c T
As part of the Company’s growth strategy, 108 new positions were created in 2009 and 2010.
Employees of the GASAG Group by
Employee Group
pay-scale employees
(salaried employees)
pay-scale employees
(wage earners)
non-pay-scale*
employees
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*Non-pay-scale employees include department heads, group and team leaders as well as specialists without
management functions; they are paid off the pay scale. In 2010, pay-scale employees made up 88.9% (prior year:
89.6%) of the total workforce.
Employees of the GASAG Group by
Employment Contract
permanent
contracts
Temporary
contracts
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69
Employees of the GASAG Group
by Entity
employees*
2009
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employees*
2010
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2010
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*Number of employees excluding the management board/management, trainees and inactive employees.
4.3 EMpLOyEE TurnOVEr
At 3.8%, the turnover rate in the GASAG Group was at the comparatively low level of prior years. 68 employees
left the Group due to terminations and rescission agreements.
Turnover in the
GASAG Group by Age
under 21
21 to 30
31 to 40
41 to 50
51 to 60
over 60
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4.4 pErSOnnEL DEVELOpMEnT
AnD TrAInInG
Through systematic and needs-focused training measures, we help our employees hone their personal and professional skills. We believe that helping our people to unfold their potential and get qualified for new tasks is an
investment in the future of our Company and in the long-term employability of our staff.
70
Managers of the GASAG Group have a special responsibility for implementing our strategic goals. It is their task to
use their wide-ranging expertise to prepare employees for their new business challenges, motivate them to develop promising projects and create room for them to use their own initiative. In addition, we expect them to live
our corporate values and act as role models. Management development at the GASAG Group, which is derived
from the competency model for managers, is an important part of our corporate culture.
360 degree feedback for managers and management audits were carried out again in 2010. Appraisals for seniorlevel managers of the GASAG Group were also adapted and carried out as part of annual performance reviews.
Our managers underwent intensive training on their role as manager, on situational leadership models and employee performance reviews focusing on target setting, feedback processes and appraisals. The training also dealt
with topics such as employee development, communication and conflict management. A quarterly newsletter
informed managers of the GASAG Group about relevant hot topics and developments. Furthermore, they were
offered support in the shape of individual coaching tailored to their particular working situation.
Management training at the individual entities focused on different issues. At NBB, labor law, organization and
processes as well as management tasks and meetings for new team and group leaders topped the agenda, while
at BAS special emphasis was placed on the role of managers to actively coach employees. At EMB, management
training focused on feedback processes and employee development.
I nt ernal Suc c ess i o n M a n a g e m e nt
In order to meet its future staffing requirements better, the GASAG Group has enhanced its succession planning. It
not only determined future staffing requirements and risks from unfilled positions, as is usual in qualitative annual
HR planning, but also identified high performers and highly dedicated employees in all areas and at all levels of
the Group who could be considered for more challenging specialist or managerial positions. These high potentials
were given individual learning and development targets which are to be achieved through tailored development
measures. In 2011, these development measures will be implemented under the group-wide development program for high potentials or through individual measures.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Managemen t D e v e lo p m e nt
Trainee Prog r a m f o r U n i v e rs it y Gr a d uat e s
Our 24-month group-wide trainee program commenced with a new intake in October 2010, offering university
graduates a chance to start interesting careers in line with their qualifications at GASAG. The program entails
quarterly job rotation and various training sessions to broaden the participants’ industry-specific, methodological
and soft skills. NBB also continued with its program for high potentials, recruiting university graduates primarily for
sales and project-based positions and training them on the job.
BAS successfully started up a graduate program in 2010 that opens up careers for university graduates at BAS.
The young talents are given an introduction into various roles and are given intensive support in and around their
practical work.
Training
Annual target-setting and feedback meetings were carried out for staff of the GASAG Group as usual. These meetings do not just concentrate on setting targets and assessing performance, they also aim to identify development
potential and make staff aware of opportunities for them to get qualified for new roles.
We offer a broad range of training and in-house seminars on the subjects of energy, sales, commercial and soft
skills that have been adapted for the Group’s personnel development needs. In terms of content, GASAG focused
on energy-related topics in 2010, NBB on technical issues, BAS on project management training and EMB on sales
subjects.
71
The induction seminars for new hires which were initiated in 2009 were held again in 2010. In a two-day information
event, which took place on several occasions throughout the year, new members of staff were given important
insights into the GASAG Group’s strategy, the Group itself and its various fields of operation. In addition, some
divisions of the Group were able to be visited.
On average, each GASAG group employee took part in four days of internal and external training measures in 2010.
4.5 Trainees
Our in-house vocational training offers school leavers a sound qualification for careers in the economy of
today and tomorrow. Our commitment to training is not just with the future of our Company in mind but also
­acknowledges our responsibility for community development in the Berlin-Brandenburg metropolitan region.
Attractive career prospects can motivate young people to start their careers earlier and also make them aware
that surviving in today’s working world requires life-long learning. Five companies in the GASAG Group
offer ­vocational training: interested and motivated young people can complete training in commercial or
­industrial/technical professions, or a dual program of study for a Bachelor of Arts, majoring in industrial management. At year-end 2010, the GASAG Group employed 64 trainees and students. In line with its growth strategy,
GASAG expanded its commitment to training in the dual program of study in 2010 and increased new recruits
by 20% overall. Besides high-level support, we offer our trainees additional energy-industry qualifications.
­Students can also complete a semester in England. With a hiring rate of 85% to 90%, the GASAG Group offers
school leavers a good chance of jump starting their careers following their in-house training.
Within the GASAG Group, there is a high level of networking between the trainees and students throughout the
duration of their training. Group-wide deployment and shared experiences strengthen cooperation between the
young people in the Group.
Together with other companies, EMB supports the advertising campaign for vocational training: “Mach es in
­Brandenburg! Ausbildung mit Zukunft!” [Do it in Brandenburg! Training With a Future!]. Using this slogan, the
Chamber of Commerce and Industry (IHK) Potsdam informs school leavers about various vocational careers and
advertises training places with companies in Brandenburg.
4.6 Recruiting
The GASAG Group is a forward-looking company that stands out as an attractive employer in nationwide competition for talented high potentials. Qualified professionals want to work for companies that offer performance-based
remuneration and career development and progression opportunities. Before making an application, young, well
qualified men and women also consider a company’s corporate culture and openness about work-life balance.
72
With a view to supporting our Company’s growth course, filling vacancies and approaching interesting target
applicants for current and future roles, the GASAG Group undertook a number of recruiting activities in 2010.
As parent company, GASAG successfully applied for the “TOP-Arbeitgeber Deutschlands 2010” certificate for
being a top employer, awarded by the independent Corporate Research Foundation (CRF). A total of 94 German
firms were awarded this cachet. The Company already successfully had itself put to the test in 2008. The renewed
award demonstrates that GASAG has improved further in some areas while maintaining its high standards in
others. Top points were scored for job security.
This two-week event focusing on energy-related topics and sponsored by GASAG was staged for the first time
in 2010 in conjunction with the European Energy Forum (EUREF) and Technische Universität Berlin’s Innovation
Centre Energy (IZE).
4.7 Diversity and Equal Opportunities
Work teams that are well mixed in terms of age, gender, experience and cultural background make for a particularly
attractive and productive working atmosphere. Consciously recognizing the array of personal characteristics, talent
and skills of our employees was a major target of our team building workshops in 2010.
Equal treatment of men and women and employees of different ages and different ethnic or national origins is
firmly embedded in our corporate culture. Targeted measures to help achieve a balance between professional ­
and family life are aimed at increasing the number of women in managerial positions. The share of women in
managerial positions in the GASAG Group currently stands at 25%.
EMB got involved in the “Vorteil Vielfalt – Zukunft für Brandenburg” project, an initiative by the Commissioner
for the Integration of Immigrants of the Federal State of Brandenburg aimed at highlighting the positive aspects
of diversity management for SMEs in Brandenburg.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
We have a tradition of strong support for interns, students working while studying or completing their theses
and trainees. Cooperation with various academic training establishments in Berlin and Brandenburg was stepped
up in 2010 through involvement in career workshops and presentations and discussions with students of various
­subjects at universities and institutions of higher education. The “Companies’ Night”, which took place for
the first time in Berlin in January 2010, gave students the opportunity to talk to people from HR, trainees and
­professionals and executives of the GASAG Group. Our Company also presented itself as an interesting employer
at the “connecticum” and “bonding” job fairs. We got to know particularly dedicated business economics and
engineering students from their applications for the GASAG Summer School.
Number and Percentage of Employees of the GASAG Group by
Gender
687
633
2009
1,038
37.9 %
62.1 %
Female
Male
38.6 %
61.4 %
2010
1,092
73
4.8 Work- Life - Balance
We have numerous models that help support our employees in being dedicated to their job while leading a
­fulfilled private and family life. Working mums and dads in particular as well as carers need to be able to decide
themselves how to split their time in order to be able to fulfill their professional tasks without neglecting their
everyday family duties. Flexible, family-friendly working conditions benefit both our people and our Company:
employees who feel they have achieved a work-life balance are able to work better, are more motivated and in
better health than colleagues who suffer from permanent stress in their professional and private lives. Awareness
of the importance of work-life balance was raised among GASAG managers at special workshops where information was provided on existing and future work-life balance options for employees.
Working M o d e ls
In many divisions of the GASAG Group, our employees can take advantage of company arrangements on flextime,
part-time working and alternating telework to help them organize their individual work schedule. We intend to
extend our range of flexible working models and scope for organizing working hours in line with changing needs
at different stages of life and to publicize these more; the related organizational requirements are also being
reviewed in terms of optimization potential.
Compa tib i l it y o f Wo r k a n d Fa m i ly L i f e
In 2010, GASAG took part in the “berufundfamilie” [family and career] audit initiated by the not-for-profit Hertie
Foundation. By establishing a family-friendly corporate culture, the Company is responding to the demographic
development and positioning itself well among the competition for qualified professionals and executives.
A project group was set up for the berufundfamilie audit comprising staff, managers, representatives from HR
and members of the works council as well as the officer for matters relating to severely disabled persons. This
group drew up a comprehensive catalog of targets and measures, compiled in a list of agreed-upon objectives
which was submitted to berufundfamilie gGmbH for review. By accepting the certificate, which is expected to be
awarded in mid-March 2011, GASAG is obliged to report annually on the implementation status of the measures.
A repeat audit is scheduled for three years’ time. The berufundfamilie audit is also due to be carried out at the
GASAG Group’s subsidiaries in the next few years.
One of the measures in the list of agreed-upon objectives for the audit relates to the setting up of a parent-andchild office at the new Hackesches Quartier administrative building. The idea behind this office is that in an
­emergency mums and dads should be able to bring their children to work and take care of them in a purpose-built
room. Furthermore, all employees will be able to take advantage of a family service following our relocation to
the new site.
Since June 2009, NBB has assumed the cost of advice and agency services from ElternService AWO GmbH in relation to childcare. This service company also organizes emergency childcare free of charge for NBB employees if
required.
As it has done for many years, the GASAG Group held two summer camps for its employees’ children. 64 children
aged between 6 and 14 took part in a 12-day holiday camp at our site in Ferch on lake Schwielowsee, where they
were looked after by five qualified carers.
In 2010, 29 GASAG people, 20 mums and 9 dads, were on parental leave.
74
Over 250 men and women belong to the company sports group which is subsidized and supported by the GASAG
Group. With sporting activities on offer such as soccer, golf, table tennis, skittles, squash, basketball, volleyball and
10-pin bowling, our employees can keep fit, unwind and catch up with colleagues in a relaxed atmosphere.
HealTH mana g e m e n T a n d l i f e c oa c H i n g
Physical fitness and a balanced mind are crucial for remaining productive on the job and successfully dealing with
the manifold challenges of everyday life. We help our people to stay healthy and boost their systems by offering
routine medical checkups, advice and courses. Our established health program includes flu shots, skin cancer
checkups, anti-smoking seminars and back pain prevention courses. At BAS, a supplementary company health
insurance policy has been on offer to employees since 2010, offering coverage for vision aids, dentures and health
insurance for foreign travel.
When employees start work again after a period of absence due to long-term illness, or in a personal crisis, they
can turn to a social worker or staff counselor for help and advice. GASAG and several of its subsidiaries also offer
their employees free counseling services from the Fürstenberg Institute.
4.9 COMpAny pEnSIOn SChEME
The social benefits GASAG offers its employees include a company pension scheme. The future payments to
pensioners are fully financed via pension provisions. In 2009 and 2010, the entities of the GASAG Group made
the following payments:
Pension-Related Payments by the
GASAG Group
Insurance contributions
(vbl, life and direct insurance policies)
Pension payments
(company pensions, payments in kind,
benefits for former employees and
management board members)
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Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
company Spo rT
4.10 OCCupATIOnAL hEALTh AnD SAFETy
In order to prevent occupational accidents, health and safety training was carried out in all divisions of the GASAG
Group in 2010. The type of training was tailored to the participants’ field of work. The initiatives in the technical
divisions deserve particular mention: security briefings and regular site inspections continued to be carried out at
the natural gas storage facility and became part of standard operations. In addition, employees were instructed to
report not just accidents but also near-accidents in order to be able to learn from different situations and avert
danger. At BEGA.tec, the successful implementation of a company agreement on rewards for accident-free driving
led to a reduction in the number of accidents in the sales force in 2010. As part of annual procedures, intensive
occupational health and safety training sessions were held over a number of days for the fault clearance service at
NBB in order to identify sources of danger and foster awareness of the subject.
75
GASAG’s commitment to a family- friendly
personnel policy
“GASAG sees the productivity of its qualified employees
as key to its success. Working conditions that support
­operational targets and at the same time address family
needs are paramount to the satisfaction and motivation
of employees”.
Making family life and work compatible and achieving a successful balance between company and employee interests is a central issue of sustainable HR policies. By having flexible working models and family-friendly measures
in place, modern companies are reacting to the demographic change, ensuring employee loyalty and strengthening
their competitive position by recruiting new talent. Thanks to companies offering such schemes, employees with
children or relatives in need of care can have a full-time job and still be able to tend to individual matters in their
­private life in a way that best suits them. The berufundfamilie audit, an initiative started up by the not-for-profit
Hertie Foundation, serves as a strategic management instrument for the development of tailored solutions that
employees and employers alike can benefit from. Over 900 private companies, universities and public institutions,
including many SMEs, have already received their berufundfamilie audit certificate.
GASAG’s decision to participate in the audit process to obtain the certificate underlines the Company’s aim to
increase its attractiveness as an employer both internally and externally. Today, GASAG has many supportive framework conditions in place providing for individual solutions that take into account the family needs of its employees.
By implementing an extensive catalog of measures based on a list of agreed-upon objectives, the next three years
are set to see the successful combination of work and family life even more firmly anchored in the organization’s
daily business, especially in terms of communication and on the part of management, as well as in terms of the
­services on offer for families. The program is truly ambitious but also realistic.
Gabriele Eylers, Auditor at berufundfamilie Service GmbH
76
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
77
5. SoCIE T y
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
ThE GASoMETER SChönEBERG,
A LISTED BUILDInG, IS ThE LAnDMARk
oF ThE EURoPEAn EnERGy FoRUM
EUREF. on A SURFACE AREA oF
APPRoxIMATELy 55,000 SQUARE
METERS ( M2) ARoUnD ThE IMPRESSIvE
InDUSTRIAL ConSTRUCTIon IS WhERE
EURoPE’S FIRST ZERo -EMISSIonS CITy
DISTRICT FoR WoRk, RESEARCh,
EDUCATIon AnD LIvInG IS SET
To BE BUILT. MAny EvEnTS RELATInG To
EnERGy PoLICy AnD InDUSTRy
ARE ALREADy BEInG hELD In ThE
SChönEBERG BUILDInG.
ToGEThER WITh GASAG AS SPonSoR
AnD ThE TEChnISChE UnIvERSITäT
BERLIn AS CooPERATIon PARTnER,
ThE EUREF InSTITUTE hAS BEEn
hoME To ThE GASAG SUMMER
SChooL SInCE 2010.
79
Dr. h.c. Lothar de Maizière (r.), general
manager of the EUREF Institute, and Prof. Dr.
Frank Behrendt (l.), speaker of Innovation
Centre Energy (IZE) of the Technische
Universität (TU) Berlin, on the
GASAG Summer School.
How important is energy research
for Berlin as a city of science?
Frank Behrendt: A lot of energy research is
carried out in Berlin, and it is a focus of
TU Berlin. More than 40 departments
network through IZE, which deals with
all kinds of issues surrounding modern
energy generation and energy technology.
In order to achieve the government’s target
of bringing Germany, as an industrial nation,
into the post-carbon era within
a few decades, much more research and
development will be needed.
How does the EUREF Institute Berlin
play a part in this research?
Lothar de Maizière: To manage the new
energy era, which poses one of the greatest
challenges of the 21st century, a great deal
of effort will be requed as far as research is
concerned. But a far-reaching social
transformation is also needed. Replacing
fossil-fuel-based energy generation with
a supply based on renewable energy that
is much more energy efficient involves
introducing a number of technical, political,
economic and social innovations.
Energy companies and policymakers must
completely rethink existing infrastructure,
for example, and stimulate acceptance
among the population. In addition,
many solutions require international
agreement. The EUREF Institute wants
to establish itself as a place where
representatives from science, industry and
government can come together in order to
reflect on energy concepts of the future and
what is needed to put them into practice.
What role does the GASAG
Summer School play in this concept?
Frank Behrendt: The scientists of TU Berlin
value the EUREF Institute and the GASAG
Summer School as educational institutes
for talented students who are interested
not only in their own area of research
but also in related disciplines and in the
political and economic implications
of different concepts. If we scientists want
to drive society forward, we must work
in a multidisciplinary fashion and examine
energy issues from many different
perspectives.
Lothar de Maizière: Through its Summer
School, GASAG is supporting Berlin,
as a science location, and also the work
of the EUREF Institute. At the same time,
the company itself also benefits from
its commitment, since the GASAG Group
needs talented high potentials with
the ability to think systematically
for its innovative projects.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Science Meets
­Reality
81
Responsibility for Society
The GASAG Group is an energy company that creates measurable benefits for
its customers through reliable supply, attractive products and innovative services.
We know that the economic success and social stability of the environment in which
we operate form an important basis for our business activities. We want to reward
the trust that our customers place in our ability to perform by getting involved
with the local community beyond our immediate business activities as a responsible
­corporate citizen. Through donations and as a reliable sponsorship partner,
we ­support worthwhile initiatives in education and research, culture and sport.
In this way we make an independent contribution to enriching society in the city
of Berlin and toward the sustainable development of the communities and regions
in which our companies operate.
5.1 Sponsorship Principles
As a traditional company that has been based in Berlin for 163 years, GASAG wants to meet the high expectations
that citizens have of a major energy company in their city. As a promoter of innovative projects and a driver of
progressive initiatives, GASAG works hard to make sure quality of life in Berlin is and remains high. Thanks to
its intensive commitment as a sponsor, and successful collaborations with various partners, some of which have
already been ongoing for many years, the Company has built up expertise which also benefits the subsidiaries
of the GASAG Group. GASAG mainly supports not-for-profit associations and institutions that recommend
­themselves as sponsorship partners on the basis of successful and compelling work and develop new and
interesting projects, for instance, in youth development, in dialog with their sponsors from industry. GASAG itself
benefits from its sponsorship activities not least due to the positive effect on its image: by connecting its name
with successful cultural and social projects predicated on sustainability, the Company reveals its openness to
­initiatives that forge new paths into a livable future.
In 2010, the total volume spent by the GASAG Group on donations and sponsorship amounted to some EUR 2.8m.
More information on our sponsorship principles can be found [in German] at www.gasag.de under
“Unternehmen > Sponsoring”.
82
Creativity is a driving force that manifests itself in new, artistic creations as well as in important scientific discoveries
and industrial innovations. With its vibrant artistic and cultural sector and rich research landscape, the Berlin-­
Brandenburg region does not just draw in creative types from all over the world, it is also a fascinating place for
modern, knowledge-based companies. By promoting educational projects for children and young people, as well
as advanced training for students, GASAG accents the immense importance of the issues of energy supply, conservation of resources, and environmental and climate protection for Berlin as a center of research and industry, today
and in the future.
GAS AG - Summ e r S c h o o l
From June 27 to July 2, 2010, the inaugural GASAG Summer School took place on the campus of the European
Energy Forum (EUREF) in Berlin. The overarching theme of this GASAG-sponsored training event for academic
­specialists was Energy Concepts for 2030. The summer school is also to be held in coming years. The event
was organized and the program planned by Innovation Centre Energy (IZE) of the Technische Universität Berlin
(TU Berlin). 29 students from German universities attended lectures by scientists and politicians, worked together
in seminars and on projects, and went on excursions to companies from the energy industry in Berlin and
Branden­burg. 120 students from energy-related engineering and science degree programs had applied for a place
at the GASAG Summer School by the end of February 2010. A joint committee of representatives from GASAG,
the EUREF Insititute and TU Berlin selected students from this group to attend. The second GASAG Summer
School will take place on the EUREF campus from June 13 to 24, 2011.
Junior Zoo - U n i v e rsi tät B e r l i n
Junior Zoo-Universität Berlin is an education initiative by the Zoological Garden and Tierpark Berlin-Friedrichsfelde.
The project, of which GASAG is the main sponsor, aims to give children aged between 10 and 12 an introduction
to scientific thinking and processes and stimulate their understanding of the need to protect endangered species.
The first intake of students graduated on September 28, 2010. Fifty 5th and 6th grade pupils from Berlin and
Brandenburg completed two semesters, alongside school, regularly attending lessons and taking part in excursions.
Accompanied by scientists, they made a virtual journey around the entire globe, learning about the continents of
the earth, the animals that live there and their changing and, in some cases, endangered habitats. An alumni club
offers the young graduates the opportunity to continue pursuing their interests in zoological and biological research
areas together with their classmates. Junior Zoo-Universität is currently educating its second year of pupils.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
5.2 Sponsorship of Educational
­P rojects and Science
“Exploring t h e Nat u ral Wo r l d ”
Since March 2010, Bürgerstiftung Berlin [Berlin Community Foundation] has been offering, in cooperation with
Futurum e.V., and with GASAG’s support, an environmental educational program for children aged four to six in
three participating day-care centers. In sessions in which they experiment with basic scientific principles through
play and explore technical connections between everyday phenomena, the children are introduced to the joys of
discovery while learning about environmental and climate protection issues..
More information on our sponsorship of science can be found [in German] at www.gasag.de under
“Unternehmen > Sponsoring > Wissenschaft”.
83
5.3 Support for Artists
and Cultural Commitment
By awarding the prizes to young composers, playwrights and performing artists, GASAG wants to encourage
talented creative people and strengthen institutions that make a substantial contribution through their work to
the diversity of cultural life in the capital.
Berliner O p e r n p r e is
The Neuköllner Opera House is moving opera away from the conventional understanding of the genre – as a
living, modern music theater that tells the stories of ordinary people and transcends the boundaries between
entertainment and high culture, thereby appealing to a wider audience than just the initiated opera-going public.
In partnership with GASAG, the Neuköllner Opera House developed the concept of a competition that invites
young composers to score a piece of musical theater with social relevance. The prize is awarded every two years.
For the Berliner Opernpreis 10 [Berlin Opera Prize], 9 participants were selected from 37 applicants. They took part
in a workshop in 2009 and had until January 2010 to submit their pieces for the competition. On May 19, 2010,
the Berliner Opernpreis 10 was awarded in a ceremony at the Babylon Mitte movie theater: Heera Kim was
­awarded the first prize, Simon Frei the second prize and Peter Michael von der Nahmer took the third prize.
­Markus Lehmann-Horn received a sponsorship prize. Four short operas by the young composers on the subject
of “Forbidden Love” debuted at the event; public performances followed on two further evenings. The Neuköllner
Opera House was in charge of artistic direction.
GASAG also supports the Opera House in its endeavors to engage the audience of tomorrow: the Neuköllner
Oper Kinder Klub (NOKK) offers children and young people a chance to look behind the scenes and find out how
theater and opera work.
Berliner K i n d e rt h eat e r p r e is
Every two years, together with the GRIPS Theater, GASAG awards a prize to young writers who produce a work
for children’s theater that demonstrates wit and poetry and covers a topical subject area. In 2009, Jörg Isermeyer
was awarded the first prize. His play “Ohne Moos nix los” [No Ticky, no Washy], deals with the problems of child
poverty and social exclusion in a thrilling, unsentimental story. The play debuted in a GRIPS Theater staging on
October 27, 2010 to great applause.
By the end of February, 50 young writers had submitted entries for the third Berliner Kindertheaterpreis. During a
workshop held from September 30 to October 3, 2010, the drafts submitted by the selected writers were
­developed further in collaboration with the designated artistic director of the GRIPS Theater, Stefan Fischer-Fels,
as well as the opera house’s dramatists, theater educators and actors. The four writers had until mid-December
to submit a first complete version of their play. The plays were performed to the public in a staged reading at the
awards ceremony on March 16, 2011. The work that wins the first prize will be debuted in the GRIPS Theater.
GAS AG - Ku nst p r e is
84
Since 1997, GASAG has awarded a prize to young performing artists. In 2009, a new concept was developed
for the GASAG Kunstpreis [Art Prize] in partnership with the Berlinische Galerie. The purpose of the prize is to
recognize artists whose works grapple with scientific methods and cognitive processes, and find creative ways
to provide food for thought. The prize is endowed with EUR 10,000 and is awarded every two years. The winner chosen by GASAG and the Berlinische Galerie for 2010 was the artist Susanne Kriemann, who lives in Rotterdam and Berlin. The museum exhibited her installation “Ashes and broken brickwork of a logical theory”
from ­October 30, 2010 to January 31, 2011. In this work, Susanne Kriemann combines historical photographs
Loans for th e B e r l i n is c h e Gal e r i e
Through creative interventions in the stairwells and corridors of Shell House, created by young artists commissioned
by GASAG, the Company’s headquarters were transformed into an inspirational place to work from 2002 to 2007.
In the “Long Night of the Museums” at the end of January 2010, the public was given a final opportunity to view
the works in the Company’s building. Since GASAG cannot exhibit its “Art under Construction” collection at its
future site in the Hackesches Quartier, it handed over the mobile works of art to the Berlinische Galerie in early
2010 on permanent loan. For this experimental museum, which specializes in Berlin art from the 20th and 21st
centuries, the loans serve as a valuable complement to its own collections. In the “Berlin Transfer” exhibition which
ran from March 5 to May 24, 2010, the curators of the Berlinische Galerie presented works from the GASAG
­collection in a dialog with new acquisitions of the museum: works by school pupils met with creations by their
teachers, pieces by a specific artist were reunited, contrasting approaches in concept and content came face to face.
In the future, the Berlinische Galerie will exhibit works from the “Art under Construction” collection in changing
contexts. The costs of warehousing and maintaining the permanent loans will be borne by the Company.
GASAG also supports the “Atelier Bunter Jakob” studio in the Berlinische Galerie, where children can learn how
to interpret contemporary works of art creatively, in guided tours, on courses and at family events. Once a week,
local children can visit the open studio for free and unannounced and experiment with colors and forms under the
guidance of experienced artists.
More information on our cultural sponsorship can be found [in German] at www.gasag.de under
“Unternehmen > Sponsoring > Kultur”.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
of archeological excavations in Mesopotamia with photographs she took herself during a trip to Syria. The
artist’s central theme was the importance of documentation and archiving for our understanding of a multifaceted ­reality, and examines the relationship between sensory perception, photography and theoretical exploitation
of historical materials.
85
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5.4 Support for Social Projects
86
The ACADEMY stage school is a project that GASAG developed together with Verein des Kreuzberger Stadtteilzentrums Alte Feuerwache e.V. For seven years now, this organization has offered professional singing, dancing
and acting courses, lasting several months, to young people aged between 13 and 19. A key component of the
training entails getting young people of various ages and from a range of social and cultural backgrounds to work
together on a play for the stage. In this way, the young people learn to gauge their own abilities and develop a
feeling for the strengths of the different members of the group. The young people learn that discipline, tolerance
and openness to creative processes are essential attitudes for a constructive working atmosphere. Since the project
began, more than 1,000 young people have applied, 300 of whom have been chosen to take part by the instructors
in annual castings. In addition to the ACADEMY courses, juniorACADEMY has also been on offer since 2008.
This project places a strong emphasis on involving children from Alte Feuerwache’s immediate community in
­Berlin-Kreuzberg. In May 2010, the 14 young actors on the advanced course, ACADEMYzwei, demonstrated just
how creative the work of the stage school is with a public dance performance on the theme of the coexistence of
More information on “ACADEMY” can be found [in German] at www.gasag.de under
“Unternehmen > Sponsoring > Soziales”.
5.5 Sports sponsoring
For many people, playing sports and attending sporting events are fixed elements of their free time. The companies
of the GASAG Group encourage the fun children, young people and adults get out of sporting activities through
the range of company sports it offers and as a sponsor of events and local clubs. EMB, for example, sponsors RSV
Eintracht’s youth basketball team, and Stadtwerke Forst sponsors young cyclists in Polizeisportverein 1893 Forst e.V.
Eisbären Ber l i n
GASAG has been the main sponsor of the ice hockey club EHC Eisbären Berlin for 15 years now. The home games
of this professional team in the inspirational atmosphere of the O2 World Arena are a real thrill ride, regularly
­providing a fantastic experience for thousands of Berlin sports fans. Thanks to their successes in the German ice
hockey league, Eisbären Berlin has grown to become a poster child for attractive, top-level sport in the capital.
The ice hockey club also sets a shining example in youth talent work. For the last six years, GASAG has also been
the main sponsor for child and youth work initiatives. The club’s commitment ranges from training a wide range
of teams, from grasshoppers right through to the big league, and organizing tournaments for children and young
people, through to educational and vocational training of the next generation of professional athletes. Thanks
to Eisbären’s exemplary youth talent work, there are currently 10 professionals playing in the national team who
were recruited from the youth talent squad. In 2010, the Eisbären Kids Club was established. It aims to fire up the
enthusiasm of young ice hockey fans with special events and offers.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
young and old. In June 2010, 38 participants of the ACADEMYeins course took to the Alte Feuerwache stage to
present the show “Stürmisch” [Stormy] to an enthusiastic audience. The casting for the eighth intake of the stage
school was held at the start of October 2010, where 45 participants were chosen from 100 applicants.
5.6 Berlin Sponsorship
The “Berlin Gedenktafelprogramm” honors people who have made an important contribution to political,
­scientific and cultural life in Berlin. As part of the celebrations for the 200th anniversary of Humboldt University,
GASAG presented the president of the University with five plaques on July 12, 2010, commemorating the work
of five deserving alumni of the university: Agnes von Zahn-Harnack, Emil Fischer, Victor Klemperer, Lise Meitner
and Artur Nussbaum.
„Raum für Kin d e rt r ä u m e “
Children who grow up in the city need protected spaces in which they can indulge their need to run around in
safety and find a multitude of ways to engage in play. Family-friendly urban development must therefore take care
to ensure that sufficient open spaces and attractive playgrounds are provided for children. In a public-private
­partnership, the “Raum für Kinderträume” [Room for Kids’ Dreams] project is building new and renovating existing
playgrounds in the Berlin-Spandau district. As in prior years, GASAG was once again the main sponsor of the
“Spandauer Spielplatztage” [Spandau Playground Days], which took place from May 28 to June 5, 2010. Festivals,
tournaments and exciting games were held at 15 different playgrounds.
87
5.7 Commitment to Sustainable
­D evelopment of the Region
Individual companies of the GASAG Group commit to their corporate citizenship by sponsoring social and cultural
projects in the region. For example, EMB expressly supports the work of Jugendaufbauwerk Nauen. For the last
10 years, this organization has hosted the regional final of the unique Germany-wide competition for young talent
“Erdgaspokal der Schülerköche ®” [Natural Gas Cup for Student Chefs]. EMB has already taken over 80 sponsorships for 320 young cooking enthusiasts. The Jugendfeuerwehr [Youth Fire Department] in Grünfelde, SchülerGmbH [Pupils plc] at the Am Akazienhof school in Falkensee, and the “Netzwerk Gesunde Kinder Teltow-Fläming“
[Network for Healthy Children in Teltow-Fläming] also benefit from EMB’s financial support.
Stadtwerke Forst is committed to promoting educational projects for children and young people and to the work
of associations in their supply area. The public utilities awarded a special prize at the regional competition “Jugend
musiziert” [Music by Young People], held in Forst in January 2010. In 2013, the Ostdeutsche Rosengarten Forst
[East German Rose Garden in Forst], which is known well beyond the borders of the federal state, will celebrate its
100th birthday. Stadtwerke Forst and GASAG have committed financial support for preparations for the anniversary, which will be made available from 2011.
More information on the “Erdgaspokal der Schülerköche ®” can be found [in German]
at www.erdgaspokal.de.
5.8 Supporting Voluntary
Work by Employees
Many employees of the GASAG Group do voluntary work in their free time and work in sports clubs and cultural
and historical societies, as well as on initiatives to support children and young people. In order to support this
commitment, which makes social and cultural projects possible even in small and regional contexts, we offer
­internal sponsorship; employees of the Group were invited to apply for sponsorship for 2011 by January 28, 2010.
Each year, a total of EUR 20,000 is made available to be awarded to between 10 and 12 projects, which are
selected by an internal jury. The sponsorship is based on a principle of mutual benefit; the applicants can use
the financial support for events or necessary purchases, and GASAG uses the projects for internal and external
communications.
88
GASAG-Kunstpreis [Art Prize]:
Susanne Kriemann (2010), Marcellvs L.
(2008), Mandla Reuter (2007),
Ulrike Kuschel (2006), Clemens von
Wede­meyer (2005), Nezaket Ekici
(2004), Judith Hopf (2003), Carsten
Fock (2002)
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Berliner Opernpreis [Berlin Opera Prize]:
Heera Kim (2010) , Constantin Bömers
(2008), Bruno Nelissen (2006),
Marc Seitz (2004), Gerd Noack (2004),
Dan Dediu (2002), Antonis Anissegos
(2000), Hanno Siepmann (1999), Ben­
jamin Rinnert (1997), Johannes Martin
Kränzle (1997), Alexander Wagen­
dristel (1997), Stefan SchneiderUerdinger (1997), Ulrich Kallmeyer
(1997), René Arnold (1997)
Berliner Kindertheaterpreis
[Berlin Children’s Theater Prize]:
Jörg Isermeyer (2009), Volker
Schmidt (2007), Magdalena Grazewicz (2007)
89
GASAG’s exemplary culture promotion
“The experts at the Berlinische Galerie have welcomed
GASAG’s ‘Art under Construction’ collection with open
arms. What better place for this collection of remarkable
young art than our state museum, which specializes in
20th and 21st century-art hailing from Berlin!”
Artists have made Berlin what it is today: a cosmopolitan and culturally diverse metropolis of the 21st century,
­attracting creative personalities from all over the world. Art and culture have become the location factors of Berlin.
Today, 20% of Berlin’s GDP is generated from its cultural and creative industry, which also has a corresponding
impact on tax revenue and jobs, and this trend is growing.
Cultural policies and support for artists have aided Berlin’s transformation into an artistic metropolis, although
this should not be regarded as the driving force. That role belongs to historic upheavals and the creativity of the
artists. However, politics has also played its part. This can and must continue to be expected from politics to ensure
that creativity and dynamic can thrive. Cultural promotion is a means to this end. However, Berlin’s extensive
cultural landscape cannot be adequately promoted and driven by the government alone. It is therefore becoming
­increasingly important to expand cultural promotion through donations or private sources. For a long time, support
from private companies on top of state aid has been essential.
A fruitful three-way relationship between the city, its artists and its companies, which give rise to many different
­cooperation mechanisms, should therefore become a common and recognized practice. It isn’t about sharing a
­supposed burden but rather a way of working together in a way that everyone can benefit from, including society.
GASAG is a good example of this type of cooperation. Here is a company that for years has been moving with the
times in its creative promotion of culture, recognizing the potential that young art has to offer by engaging talented
upcoming artists, sponsoring art prizes and bringing artists into the public eye.
André Schmitz, State Secretary for Culture in Berlin
90
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
91
aPPEnDiX
FigurES For tHE EnvironmEnt SEction
total energy consumption in the gaSag group by Primary
and Secondary energies (in Mwh)
natural gas
electricity
2009
2010
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diesel
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gasoline
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air conditioning
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light heating oil
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188,786
188,849
2009
2010
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total
ne TWorK o P e r a T I o n
energy consumption of network operations (in Mwh)
natural gas
district heating
electricity �Forst�
total
Line Losses (in Mwh)
Natural gas� Berlin subnetwork
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2009
2010
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2010
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Properties� natural gas
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total
sTadTWer K e F o r s T
energy consumption by Stadwerke Forst (in Mwh)
BTTP operations� natural gas
92
total
energy consumption of Properties (in Mwh)
2009*
2010
electricity
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air conditioning
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natural gas
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light heating oil
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total
* Unfortunately we had to adjust the figures for heating and electricity consumption for properties as an error
occurred in our last report.
naTural gas s To r a g e Fa C I l I T y I n B e r l I n
energy consumption of the natural gas Storage Facility in Berlin (in Mwh)
2009
2010
electricity
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natural gas
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diesel
total
* Electricity consumption is estimated; final figures will not be available until after the copy deadline.
VehICle Flee T
energy consumption of the Vehicle Fleet (in Mwh)
2009
2010
diesel
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Petrol
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natural gas
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total
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introduction / 1. the company / 2. the Economy / 3. the Environment / 4. Employees / 5. Society / Appendix
ProPerTIes
FigurES For tHE EmPloyEES SEction
employees of the gaSag group
by type of employment
Full time
Part time
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turnover in the gaSag group
by gender (in %*)
Female
Male
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* As a percentage of the total workforce.
93
turnover in the gaSag group
by age (in %*)
under 21
21 to 30
31 to 40
41 to 50
51 to 60
over 60
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* As a percentage of the total workforce.
turnover in the gaSag group
by gender
Female
Male
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turnover in the gaSag group
by employee group
Pay-scale employees
(salaried employees)
Pay-scale employees
(wage earners)
non-pay-scale
employees
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��
��
�
����
��
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Since the majority of employees in the GASAG Group work in the Berlin-Brandenburg region we have not
provided a breakdown of turnover by region.
employees of the gaSag group by
age
under 21
21 to 30
31 to 40
41 to 50
51 to 60
over 60
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��
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Severely Disabled* employees
in the gaSag group
number
Percentage
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��
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��
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*For the purposes of GRI certification, the severely disabled are the only minority group of relevance
for the GASAG Group.
94
rate of Sick Leave in the gaSag group
Percentage
����
����
����
����
occupational accidents in the gaSag
group and the number of Days Lost
accidents
number of days lost
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��
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There were no fatal accidents in the reporting period.
2009
GASAG
Natural Gas Storage
Facility Berlin
BEGA.tec
BAS
NBB
2010
• Service Quality and Customer Satisfaction certificate
from TÜV Süd
• Service Quality and Customer Satisfaction certificate
from TÜV Süd
• Biomethane product certified by TÜV Nord
• Biomethane product certified by TÜV Nord
• DIN EN ISO 9001 (Quality Management)
• DIN EN ISO 9001 (Quality Management)
• DIN EN ISO 14001 (Environmental Management)
• DIN EN ISO 14001 (Environmental Management)
• OHSAS 18001 (Occupational Health and Safety)
• OHSAS 18001 (Occupational Health and Safety)
• DIN EN ISO 9001 (Quality Management)
• DIN EN ISO 9001 (Quality Management)
• Additional qualification GW301, level G1, from the
German Technical and Scientific Association for Gas
and Water (DVGW)
• Additional qualification GW301, level G1, from the
German Technical and Scientific Association for Gas
and Water (DVGW)
• Various recertifications (G 468-1, GW 11, G 493-2)
• Various recertifications (G 468-1, GW 11, G 493-2)
• DIN EN ISO 17025 (Laboratory Accreditation)
• DIN EN ISO 17025 (Laboratory Accreditation)
• DIN EN ISO 9001 (Quality Management)
• DIN EN ISO 9001 (Quality Management)
• Metering point operators and metering service
provider for gas and electricity
• Metering point operators and metering service
provider for gas and electricity
• Authorized plumbing/electrical installation business
• Authorized plumbing/electrical installation business
• DIN EN ISO 9001 (Quality Management)
• DIN EN ISO 9001 (Quality Management)
• Technical safety management based on DVGW
worksheet G 1000
• Technical safety management based on DVGW
worksheet G 1000
PriZES anD aWarDS
2009
GASAG
2010
• Top Lokalversorger (Gas) 2009
[Top Local Energy Provider (Gas) 2009]
• Top Lokalversorger (Gas) 2010
[Top Local Energy Provider (Gas) 2010]
• IHK competition “Employee Potential – Companies
Shaping the Future”; special prize in the 255 to 499
employees category
• Verivox gas provider comparison; service category,
rating: good (2.2)
• Davey Award 2009 – gold in the category
“Animation”, silver in “Consumer Products/Services”
• ARC Award (Silver) in the category „Interactive annual
report“ > Energy
• Communicator Award 2009
• ECON Award Unternehmenskommunikation 2009
[Corporate Communication 2009] – gold in the category
“Website/Web-Special”
introduction / 1. the company / 2. the Economy / 3. the Environment / 4. Employees / 5. Society / Appendix
tEcHnical SErvicES anD
managEmEnt SyStEm cErtiFicatES
• Top Arbeitgeber 2010 [Top Employer 2010]
• ARC Award (Bronze) in the category
„Cover Photo/Design“ > Energy – other countries
• Award of Excellence (Gold) in the category Interactive
> Online Advertising & Marketing > Rich Media B-to-C
• Award of Excellence (gold) in the category Interactive
> Websites > Energy
• Award of Excellence (gold) in the category Interactive
> Online Advertising & Marketing > Microsite
EMB
• Top Lokalversorger (Gas) 2009
[Top Local Energy Provider (Gas) 2009]
• Top Lokalversorger (Gas) 2010
[Top Local Energy Provider (Gas) 2010]
• Top Lokalversorger (Strom) 2010
[Top Local Energy Provider (Electricity) 2010]
95
Sustainability Program
In our sustainability program, we have summarized the targets that we have set ourselves in different areas.
For each target, we have stated the measures with which we aim to achieve it, a time frame and the current
­status. We have also addressed the plans that we mentioned in our first sustainability report for 2008/2009.
Most of the projects are on target, but we are sadly slightly behind with some of them. Reasons are stated under
“Comments”. The following statuses are used to indicate the overall implementation status:
(Almost) Completed
Delayed
In preparation
On target
Ongoing
Eco n o m y
Section
Target
2.1
Energy and
Competition
The GASAG Group
wants to generate a
total of 25% of its
natural gas sales outside of the Berlin and
Brandenburg supply
area by 2015.
Measures
• The sales infrastructure
is being expanded
further.
By
STATUS Comments
when
2015
• In 2010, new supply
agreements for some
2 billion kWh were
concluded outside
of Berlin and Brandenburg.
• We have been able
to supply customers
in all federal states
since 2010.
2.2
Pursue the expansion
Transportation of the storage facility’s
and Storage
capacity to its geological capacity.
• Further investments
of EUR 10m each
are planned for the
next two fiscal years
in order to maintain
performance and plant
security.
2012
2.3
Production
• Normal operations
were carried out at the
first plant in Rathenow.
2015
Set up more biomethane plants.
• The projects for two
new plants in Schwedt
and Neudorf have
commenced.
96
• We have secured
options for further
plants.
• The share of natural
gas sales outside
of the supply area
came to around
5.8% in 2010.
Target
2.4 Services
Launch the GASAG
Group’s newly developed smart metering
technology on the
market.
Measures
• The technical infrastructure for the smart
metering solution has
been developed.
By
when
2012
STATUS Comments
• The pilot project is
running until 2012.
• The roll-out will
­begin in other
­regions once the
initial installation and short
test phase have
been successfully
­completed.
• In 2010, umetriq Metering Services GmbH
was founded to operate and market the
technology.
• The pilot project with
some 2,000 meters has
begun in Forst/Lausitz.
Envir o n me n t
section
Target
Measures
3.1 Energy
Reduce the energy
Consumption required for network
operations.
• At a pilot plant we
are currently testing
a process for feeding natural gas into
the ­local network at
a lower temperature.
Savings expected from
the pilot plant: 15% of
the Berlin subnetwork’s
energy consumption.
3.5 Mobility
•Subsidize 400 naturalgas-powered vehicles
a year
Get more natural-­gaspowered vehicles onto
the streets in Berlin.
• Due to changes in
the subsidy program,
the targeted number
of subsidies was not
achieved this year.
3.5 Mobility
We want to develop
a model for using
electric vehicles.
BY
WHEN
2012
STATUS Comments
• If the results of the
pilot operation are
satisfactory, we will
fit the technology
in all five major
feeder stations in
the Berlin network
from 2012. We
hope this will ge­‑
nerate energy savings of up to 40%.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Section
• The new subsidy
program, which
also offers sub­sidies for used
natural-gas-powered cars, should
boost the number
of subsidies.
• A pilot project has
been started with
25 vehicles.
97
section
Target
3.7 New
Technologies
Expand combined
heat-and-power business.
Measures
BY
WHEN
STATUS
Comments
• Field tests are being
carried out with other
mini and micro-CHP
systems.
• The new GASAG
climate power plant
business model is being established.
3.7 New
Technologies
Support the development of market-ready
natural gas heat
pumps.
• Carry out field tests
with fuel cell-based
micro-CHP systems.
2011
• The first results of
our field tests are
expected in mid2011, at the end
of the heating
period and at the
start of the summer.
• The tests have already provided important insights for
the development
and market launch
of equipment.
•We are testing a fuel
cell vehicle.
• We are using a fuel
cell CHP system.
3.7 New
Technologies
Develop fuel-cell
based micro-CHP
systems.
• Carry out field tests
with fuel cell-based
micro-CHP systems.
2012
3.7 New
Technologies
We want to supply the
EUREF Institute with
deep geothermal heat.
• Investigations into
the potential use of
geothermal energy
have begun.
2013
Emp loy ees
98
section
Target
Measures
4.4
Personnel
Development
and Training
Get high potentials
qualified for more
challenging specialist
or managerial positions.
• Carry out specific
measures as part
of individual development plans and
under the groupwide development
program for high
potentials.
2012
• High potentials
were given individual learning
and development
targets in 2010
on which training
is based. An interim
appraisal is planned
for the end of 2011.
4.7
Work-LifeBalance
Improve GASAG’s
• Implement the
range of options for
agreed-upon
improving the compatobjectives for the
ibility of work and
“berufundfamilie”
family life.
certificate.
2013
• The berufundfamilie certificate
is expected to be
awarded in March
2011. A repeat
audit is scheduled
for 2013.
• The berufundfamilie
audit was carried out
at GASAG in 2010.
BY
WHEN
STATUS
Comments
Target
4.7
Work-LifeBalance
Improve the childcare
options for GASAG
employees
Measures
• Set up a parent-andchild office at the
Hackesches Quartier
headquarters.
BY
WHEN
First
quarter
of 2011
• Work with a family
service company that
employees can make
use of for emergency
childcare.
STATUS Comments
• The measures
were unable to be
implemented due
to the relocation
to the new site.
Socie t y
section
Target
Measures
5.2
Sponsorship
of Educational Projects
and Science
Students from German • GASAG Summer
School
universities are to explore forward-looking
energy concepts from
a holistic perspective.
At the same time, they
get to discover the
Berlin-Brandenburg
region as an interesting center of science
and industry.
Students from the
Berlin-Brandenburg
region are to explore
scientific issues relating to the protection
of endangered species
and biodiversity.
• Junior
Zoo-Universität
Berlin
Pre-school children
are to learn about
scientific issues relating to environmental
and climate protection
through experimental
play sessions.
• Educational program “Exploring the
Natural World” in
three Berlin day-care
centers.
BY
WHEN
STATUS Comments
• The inaugural
GASAG Summer
School was held
in 2010.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
section
• The first year’s
intake completed
the course in
September 2010.
Graduates of the
course can keep in
touch with Junior
Zoo-Universität in
the alumni club.
99
Glossary
Biomethane
Biomethane is a fuel won from organic material, especially from renewable resources,
which can be fed into natural gas networks without any technical problems. For its
production, biogas is first of all extracted from biomass, such as energy crops, liquid manure
or organic waste. This is then upgraded to natural gas quality in various physical and
chemical processes. When biomethane is burnt, only the volume of CO2 that was originally
absorbed when the crop was growing is released, making its use at best climate-neutral.
Carbon Dioxide
Equivalents
Carbon dioxide (CO2) contributes heavily to the human-induced greenhouse effect in the
atmosphere (anthropogenic global warming – AGW). There are numerous other gases that
also contribute to global warming, including methane and various hydrocarbons and
nitrogen compounds. In order to compare the effects of these greenhouse gases, the global
warming potential (GWP) or carbon dioxide equivalent is calculated for each one. A metric
ton (mt) of methane, for example, has the same greenhouse effect as approximately 25 mt
of CO2. When working out carbon footprints, therefore, a single value measured in
“metric tons of carbon dioxide equivalent” (MTCO2Eq) can be disclosed.
Distributed
Energy Supply
Energy supply in Germany, especially that of electricity, is structured in such a way that
energy is provided for a multitude of consumers using just a few large power stations.
A process of deep-rooted change has begun in recent years. The increased use of renewable
energies in particular, but also the increased use of innovative technology, such as small
and medium-sized CHP plants, has seen small-scale systems located close to where the
energy is used replace the centralized power station set-up. By reducing transport losses and
matching plant capacities to energy requirements, this technology improves the efficiency and
carbon footprint of power generation. Centralized and distributed supply are not mutually
exclusive and can complement one another.
DIN EN ISO 9001
DIN EN ISO 9001 is an internationally recognized standard for quality management
systems of companies. Certification according to this standard ensures that a company has
established methods to monitor and improve the quality of its products and services.
DIN EN ISO 14001
DIN EN ISO 14001 is a globally recognized standard for environmental management systems.
A company with this certification has a management system which comprehensively tracks
the environmental impact of its operating activities and which it uses to devise measures to
improve its environmental performance.
Geothermal
Energy
Power extracted from geothermal energy, which is heat trapped close to the earth’s surface,
is used to generate distributed heat and hot water for individual buildings or small local
heating networks and has become more common in Germany in the last few years. Electricity
or natural-gas-powered heat pumps are used to extract the heat which is trapped under the
ground at depths of between 5 and 10 meters. The amount of heat generated relative to
the volume of electricity or natural gas used in its production mean that the efficiency of the
heat pumps is over 100%. In deep geothermal energy systems, the energy in hot layers of
the earth at great depths of up to five kilometers and more is used by large power stations to
generate district heating and electricity for public networks. In Germany only a few such
systems exist to date. In countries with particularly geothermally active regions, such as Iceland
or parts of the USA, the technology has been used intensively for a long time.
100
Combined Heat
and Power (CHP) /
Block-Type
Thermal Power
Station (BTTP)
Photovoltaics
The Global Reporting Initiative is a non-governmental organization (NGO) based in
Amsterdam which issues the world’s most widely used sustainability reporting framework
and is committed to its continuous improvement and application. It was founded in 1997
with the support of the United Nations Environment Programme (UNEP).
In conventional power stations and heating systems, the calorific value of fuel is only converted into electricity or heat, the rest of the energy is lost. In CHP plants, electricity and heat
are generated at the same time, increasing efficiency compared to conventional plants.
The technology is used for power generation in households as well as in large power stations.
Natural-gas-powered mini-CHP systems with an electrical capacity of at least 5 kW and a
thermal capacity of up to 50 kW, for example, are suitable for apartment blocks and small
businesses. Smaller systems known as micro-CHP systems are designed for detached and
semi-detached houses. On a larger scale, the technology is also used, for example, in naturalgas-powered gas and steam turbine power plants that generate electricity and district heating
for local public networks.
In photovoltaics (PV), solar cells are used to convert sunlight directly into electricity.
The scalability of the PV modules allows the technology to be used both in households and
large power plants.
Smart Metering
Smart energy meters supply detailed information on current consumption. Via a tele-communications network, customers can check their current consumption at any time. Billing is also
simplified. The real or near-real-time usage data also allow utilities companies to
control energy production and distribution more effectively. Smart metering systems are
especially indispensable for stepping up the use of distributed energy. In future, the systems
could even be able to actively control electrical appliances in households, meaning that
dishwashers or washing machines could be switched on at night when electricity consumption is lower and thus cheaper. Since January 1, 2010, the installation of smart meters in new
buildings and in major renovations has been required by law.
Stakeholder
A company’s stakeholders are people or groups of people who can influence whether the
company achieves its targets or who are impacted by that company’s actions. This includes
customers, employees, shareholders and business partners, as well as groups and individuals
from politics and society, such as authorities, governments, the media, NGOs or local neighbors.
Solar
Thermal
Energy
Solar thermal energy uses solar power to generate heat. In buildings, solar thermal systems
are used to produce hot water and used as an additional energy source for heating. In modern
buildings with excellent insulation, they can even cover an entire building’s heating requirements. Solar thermal energy is also used to generate electricity in large concentrating solar
power plants.
Unbundling
Due to the EU directives on the liberalization of the electricity and gas markets, suppliers of
electricity and natural gas have had to separate energy trading and network operations,
hiving them off into independent entities, since 2007. When granting transport capacities,
the new network operators are obligated to offer all energy providers in their market the
same conditions for supplying customers. Separating these two areas of operation (unbundling)
is aimed at facilitating market access for new providers and promoting competition.
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Global Reporting
Initiative (GRI)
101
GRI INDEX
= Full
= Partial
sec. – Section in the Sustainability Report
Page/Section
STANDARD DISCLOSURES
1.1
Foreword by the Management Board
pg. 4, Foreword
2.1
Name of the organization
pg. 104, Imprint
2.2
Primary brands, products and servicesc
pg. 14, sec. 1.1; pg. 16, sec. 1.2
2.3
Operational structure of the organization
pg. 14, sec. 1.2; pg. 23, sec. 1.4
2.4
Location of organization’s headquarters
pg. 104, Imprint
2.5
Number of countries where the organization operates
pg. 14, sec. 1.1
2.6
Nature of ownership and legal form
pg. 23, sec. 1.4
2.7
Markets served
pg. 14, sec. 1.1; pg. 16, sec. 1.2
2.8
Scale of the reporting organization
pg. 14, sec. 1.1; pg. 16, sec. 1.2
2.9
Significant changes during the reporting period
pg. 14, sec. 1.1
2.10 Awards received in the reporting period
pg. 95, Prizes and Awards
3.1
Reporting period
Cover (About This Report)
3.2
Date of most recent previous report
Cover (About This Report)
3.3
Reporting cycle
Cover (About This Report)
3.4
Contact point for questions regarding
the report or its contents
pg. 104, Imprint
3.5
Process for defining report content
Cover (About This Report)
3.6
Boundary of the report
Cover (About This Report)
3.7
Specific limitations on the scope
or boundary of the report
Cover (About This Report)
3.8
Basis for reporting on joint ventures and subsidiaries
Cover (About This Report)
3.10 Effect of any re-statements of information
provided in earlier reports
Cover (About This Report)
3.11 Significant changes from previous reporting periods
Cover (About this Report)
4.1
Governance structure of the organization
pg. 23, sec. 1.4
4.2
Is the chair of the highest governance body
also an executive officer?
pg. 23, sec. 1.4
4.3
Governance body
pg. 23, sec. 1.4
4.4
Mechanisms for shareholders and employees
to provide recommendations or direction
to the highest governance body
pg. 23, sec. 1.4; pg. 69, sec. 4.1
4.14 List of stakeholder groups engaged
pg. 6, Dialog With Stakeholders
by the organization
4.15 Basis for identification and selection
of stakeholders with whom to engage
102
pg. 6, Dialog With Stakeholders
Level of Reporting
PERFORMANCE INDICATORS
The Economy
EC1: Economic value
pg. 14, Ch. 1.1
EC3: Defined benefit plan obligations
pg. 75, sec. 4.9
EC8: Infrastructure investments
pg. 32, sec. 2.2
The Environment
EN1: Materials used
pg. 50, sec. 3.2.3
EN3: Direct energy consumption
by primary energy source
pg. 30, sec. 2.1.1 (volume of energy traded)
pg. 46, sec. 3.1 (energy consumption)
pg. 96, Figures (Environment)
EN4: Indirect energy consumption
by primary energy source
pg. 96, Figures (Environment)
EN5: Energy saved due to conservation
and efficiency improvements
pg. 46–48, sec. 3.1
EN6: Initiatives to provide energy-efficient
or renewable-energy-based products
and services
pg. 60–62, sec. 3.8 (overview of initiatives
and savings), pg. 51–53, sec. 3.3
(details on the individual initiatives)
EN16: Greenhouse gas emissions
pg. 48, sec. 3.1 (energy consumption)
EN18: Initiatives to reduce greenhouse
gas emissions and reductions achieved
pg. 46–48, sec. 3.1
Employees
LA1: Total workforce
pg. 69, sec. 4.2
pg. 94, Figures (Employees)
LA2: Total number and rate of employee
turnover
pg. 70, sec. 4.3
pg. 93–94 Figures (Employees)
LA4: Percentage of employees covered by
pg. 94, Figures (Employees)
collective bargaining agreements
LA7: Rates of injury, lost days and absenteeism
pg. 75, sec. 4.10
pg. 94, Figures (Employees)
LA10: A
verage hours of training per year per
pg. 72, sec. 4.4
Level of Reporting
Introduction / 1. The Company / 2. The Economy / 3. The Environment / 4. Employees / 5. Society / Appendix
Page/Section
employee by employee category
LA13: Diversity
pg. 73, sec. 4.6
pg. 94, Figures (Employees)
Society
SO5: Public policy positions and participation in
pg. 4, Foreword; pg. 8,
public policy development and lobbying
Dialog With Stakeholders > Dialog With
Politicians
SO6: Total value of financial and in-kind
contributions to political parties, politicians
and related institutions
pg. 8, Stakeholderdialog
Dialog With Stakeholders > Dialog With
Politicians
SO7: Total number of legal actions for
anticompetitive behavior, antitrust and
monopoly practices and their outcomes
pg. 34, sec. 2.2.5
SO8: Monetary value of significant fines and
total number of non-monetary sanctions for
non-compliance with laws and regulations
pg. 32, sec. 2.1.4
PR5: Practices related to customer satisfaction,
pg. 38, sec. 2.5
including results of surveys measuring
customer satisfaction
103
“ Turn Ide a s I nto R e a lit y – C r e ate A dd e d Va lu e To g e th e r ”
How can you bring the title of GASAG’s sustainability report and the GASAG Annual Report for 2010 to life using
body language alone? Twelve young actors from the ACADEMY stage school took on the exciting challenge of
answering this question. Under the direction of Rachel Hameleers and Steffi Garke (artistic director at ACADEMY),
they came up with two scenes: the title image of the sustainability report is meant to conjure up images of dynamism, awakening and cooperation, while at the same time alluding to the interaction of value-added processes.
It was realized by Johanna Polley, Fidélité Niwenshuti, Nasrin Torabi, Samra Ayele, Meret Reh, Robin Rabe, Mentor
Hiseni, Olga Golub and Vivien Schneider (from left to right). The title image of the Annual Report – a rising chain
symbolizing success – was presented by Columba Krieg, Deniz Kilic and Fernando Gutierrez (from left to right).
The stage school in the Alte Feuerwache e. V. community center in Kreuzberg has been sponsored by GASAG
since it was founded in 2003. ACADEMY attracts young people from all over Berlin who are interested in trying
out acting, dancing and singing and learning something new in a group.
www.alte-feuerwache.de/academy
www.gasag.de/gb/
ImpR int
GASAG Berliner Gaswerke Aktiengesellschaft // Henriette-Herz-Platz 4, 10178 Berlin
Contact partner for the Sustainability Report: Dr. Klaus Haschker, head of communications
Telephone: 030 7872-3050 // Fax: 030 7872-3044 // E-Mail: KHaschker@gasag.de
Copy deadline for the Sustainability Report: February 20, 2011 // Date of publication: March 28, 2011
ISSN 2190-0914
Concept and Editorial: zahl + zeichen GmbH, Berlin, Trurnit Gruppe // Harald Burghardt, Dr. Eva Caspers, Jan Marcel Hoffmann
in cooperation with GASAG group communications
Layout and Typesetting: zahl + zeichen // Annett Both, Julia Friese, Nadine von der Fecht
Image Editing: Günter von Dulong, Alfred Knaak; Production: Ansgar Chelmowski
Photography: Dominik Butzmann (title, cover, pg.104) // Frank Peters, pg. 11, 12, 25, 28, 39, 41, 42, 44, 64, 66, 77, 78, 80, 91 //
all other photos: GASAG and zahl + zeichen
104
ISSN 2190-0914