Transforming Business Practices and
Processes in Tomorrow’s Law Firms
and Law Departments
Rohit Talwar
CEO – Fast Future Research
Project Director - ILTA Legal Technology Future Horizons Study
Objectives of ILTA Legal Technology
Future Horizons Project
• Identify key business, legal and IT trends and
developments
• Build timeline of emerging technologies and IT
developments with high potential legal impact
• Explore IT’s transformative role in future legal
business models and service differentiation
• Highlight strategic imperatives for effective use
and management of IT in legal.
Contents
• Presentation
p. 4
• About Fast Future
p. 69
• Image Sources
p. 78
‘Future Proofed’ Organisations
Work on 3 Horizons in Parallel
1-12 Months
1-3 Years
4-10 Years
Operational
Excellence
Drive for
Innovation
Efficiency,
Growth
Creating the
Future
The New Normal –
Disruption and Change
What’s your appetite?
Turbulent and Uncertain
Shift Of Wealth, Influence and Power
to Emerging Markets.
Business-Wide Forces
Shorter,
faster
Talent
business
shortages
cycles
Rapid
Disruptive
innovation
spread of
science and
technology
advances
The World in 2025
The Evolving Legal Agenda
Increasing:
•
Client demands for transparency, information,
efficiency and innovation
•
Demographic shifts and changing customer
expectations
•
IT in the front line
•
Regulatory scrutiny / complexity
•
Security, data protection and data privacy issues
•
Consumerisation, price competition and
commoditisation
•
Spread of alternative business structures
•
Impact of disruptive new market entrants
Strategic Challenges
Leverage Transparency,
Expertise and IT /AI
New Thinking, Working
Practices and Models
New Sectors - New Approaches
Over Capacity / Supply of
Talent at all Levels
New Technologies and
Investors Drive Sector Entrants
Future Proofing the Business
Markets
Message
Mastery
Models
Muscle
Magic
Mindset Management
Markets – Where Will Future Business
Come from and Work be Done?
Demographic Destinies
2 billion more people in 40 years –
Demographics is Driving Economics
448
740 691
5231
346
1998
729
4216
1051
596
2011
2050
Source : United Nations
Markets – Focus on Growth Industries
and Sectors
Mastery – Foresight, Insight, Processes, Service,
Collaboration, Change Management and Technology
Mastery – Foresight and Insight e.g. ‘Horizon
Scanning’ and Timeline Development by Sector
Process Excellence – e.g. High Throughput Surgery
Narayana Hrudayalaya Hospital
Technology Priorities and Challenges
Real Time, Sense Making, Facilitation, Nimble, Bottom up, User Generated, Social,
Communities, Rich Media, Video, Augmented Reality, Gamification, Virtual Worlds
and Knowledge Curation
Muscle – New Capabilities
Muscle – Rapid Decision Making
Muscle – Speed of Execution
e.g. Ultra-Quick Construction
Muscle – Apps & Social Media
Reynolds Porter Chamberlain - Edge
Bryan Cave - Innovation Department
Naspers – ‘Fail Fast and Cheaply’
Magic – Creating the Wow Factor
A&O - Client Knowledge Tools
Morrison & Foerster
Courtroom Dashboard
Message Alignment
Baker Donelson Client Access to Workflow
Business Models –
Multiple Pre-emptive Solutions
Assets: ‘Usership’ vs. Ownership
Innovation: e.g. Kickstarter.com
Revenue: E.g. Auctions
£3088
£8791.50
£81
Mindset - 3 Horizon Thinking
• 12 Months
• 1-3 Years
• 4-10 Years
Mindset - Tolerant of Uncertainty,
Curious, Sticky and Magnetic
Encourage Experimentation
Management - Lead or Follow?
Management Make Time and Space for Change
Tackling Complexity
• Customer Interface
• Process
• Organisation
• Information / Systems
• Regulatory
• Human
Future Proofing the Business
Markets
Message
Mastery
Models
Muscle
Magic
Mindset Management
Conclusions
The future is largely a matter of choice
Which emerging
technology
developments are
you pursuing today or
could you see having
the greatest impact
on expert decision
making, knowledge
management and the
conduct of legal
processes?
Deep Technology Immersion
SoMoClo and BYOD
Universal Translators
The ‘Internet of Things’
“What happens when the smartest thing in the room is the room itself?”
Madeleine Albright
Digital Currencies
Intelligent Web
Temporary Social Media
Collaboration - Orrick Distributed Telepresence
3D / Immersive Telepresence
Real Time Multi-party Editing
Shared Data / Knowledge Bases
Gamification
AI - IBM Watson wins Jeopardy
Artificial
Intelligence
Speech / gesture /
image recognition,
integrated
analytics,
knowledge
management,
image / video /
voice mining,
client self-service,
intelligent
documents,
expertise
systems,
collaboration,
secure email,
virtual assistants,
intelligent agents
and collective
intelligence
Deep Learning Systems
Intelligent Agents / Assistants
Collective Intelligence
Knowledge Management Next
Big Data and Predictive Analytics
In-Memory Real-Time Analytics
Which emerging
technology
developments are
you pursuing today or
could you see having
the greatest impact
on expert decision
making, knowledge
management and the
conduct of legal
processes?
What
capabilities
are required
to leverage
and manage
emerging
technologies
effectively in
tomorrow’s
law firm / law
department?
Thank You
Don’t forget to take the Surveys
Survey 1 - explores the potential business impact of information
technology on business in general and the Legal Industry over the next
ten years:
http://s.zoomerang.com/s/futurehorizons
Survey 2 - presents and explains a wide range of emerging and
possible future technology developments and asks for an assessment
of when they might be picked up by pioneers:
http://s.zoomerang.com/s/ILTAEmergingTech
About Fast Future
Fast Future –
Core Services
•
Live Events - Speeches, briefings and workshops for executive management and boards
of governments, investment funds, development agencies , companies, airlines, airports,
hotels, venues, CVB’s and associations
•
Future Insights - Customised research on emerging trends, future scenarios,
technologies and new markets
•
Immersion - ‘Deep dives’ on future trends, market developments, emerging issues and
technology advances
•
Strategy - Development of strategies and business plans
•
Innovation - Creation of business models and innovation plans
•
Engagement - Consultancy and workshop facilitation
Fast Future
•
•
•
Research, consulting, speaking, leadership
5-20 year horizon - focus on ideas, developments, people, trends and forces
shaping the future
Clients
– ING, ABN Amro, Laing O’Rourke
– Marks and Spencer
– Airports - Aeroports de Paris / Schiphol Group
– Vancouver Airport Services
– Industry Associations – ICCA, ASAE, PCMA, MPI
– Corporates - GE, Nokia, Pepsi, IBM, Intel, Orange, O2, Siemens,
Samsung, GSK, SAPE&Y, KPMG, Amadeus, Sabre, Travelport, Travelex,
ING, Santander, Barclays, Citibank, DeutscheBank
– Governments - Dubai, Finland, Nigeria, Singapore, UK, US
– Convention Bureaus – Seoul, Sydney, London, San Francisco, Toronto,
Abu Dhabi, Durban, Athens, Slovenia, Copenhagen
– Convention Centres – Melbourne,
Adelaide, Qatar, QEIICC
– Hotels - Accor Group, Preferred,
– Intercontinental
– PCO’s - Congrex, Kenes
Our Services
Public Speaking, InCompany Briefings,
Seminars and Workshops
Bespoke research; Identification &
Analysis of Future Trends, Drivers &
Shocks
Accelerated Scenario
Planning, Timelining &
Future Mapping
Personal Futuring for Leaders
and Leadership Teams
Design & Facilitation of
Innovation, Incubation &
Venturing Programmes
Expert Consultations &
Futures Think Tanks
Strategy Creation &
Development of
Implementation
Roadmaps
Identification of
Opportunities for
Innovation and Strategic
Investment
Example Projects
•
Public and private client research e.g. :
–
Reinventing the Airport Ecosystem
–
Development of Market Scenarios, emerging trends and strategies for key clients
–
Government and OECD Scenario Projects – e.g. Migration 2030, Future of Narcotics, Chemical Sector, Family 2030
–
Scenarios for the global economy for 2030 and the implications for migration
–
Designing Your Future (Published August 2008) – book written for the American Society of Association Executives & The Center for
Association Leadership
–
Global Economies – e.g. The Future of China – the Path to 2020
–
The Shape of Jobs to Come – Emerging Science and Technology Sectors and Careers
–
Winning in India and China
–
The Future of Human Resources
–
Exploiting the Future Potential of Social Media in UK Small to Medium Enterprises
–
Convention 2020 – the Future of Business Events
–
Future Convention Cities Initiative – Maximising Long-term Economic Impact of Events
–
One Step Beyond – Future trends and challenges for the events industry
–
Hotels 2020: Beyond Segmentation – Future Hotel Strategies
–
The Future of Travel and Tourism in the Middle East – a Vision to 2020
–
Future of Travel and Tourism Investment in Saudi Arabia
Hotels 2020 – Objectives
•
Identify key drivers of change for
the globally branded hotel sector
over the next decade
•
Examine the implications for:
¾ Hotel strategy
¾ Brand portfolio
¾ Business models
¾ Customer targeting
¾ Innovation
Convention 2020
•
Global strategic foresight study to help the meetings industry prepare for
the decade ahead - Industry-wide sponsors
•
Multiple outputs Nov 2009 – December 2011
•
Current studies on future strategies for venues and destinations
Rohit Talwar
•
•
•
•
•
•
•
Global futurist and founder of Fast Future Research.
Award winning speaker on future insights and strategic innovation –
addressing leadership audiences in 40 countries on 5 continents
Author of Designing Your Future
Profiled by UK’s Independent Newspaper as one of the Top 10 Global
Future Thinkers
Led futures research, scenario planning and strategic consultancy projects
for clients in telecommunications, technology, pharmaceuticals, banking,
travel and tourism, environment, food and government sectors
Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De Beers, DHL,
EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM, ING, Intel, KPMG,
M&S, Nakheel, Nokia, Nomura, Novartis, OECD, Orange, Panasonic,
Pfizer, PwC, Samsung, Shell, Siemens, Symbian, Yell , numerous
international associations and governments agencies in the US, UK,
Finland, Dubai, Nigeria, Saudi Arabia and Singapore.
To receive Fast Future’s newsletters please email rohit@fastfuture.com
Designing Your Future
•
•
•
•
•
•
•
•
•
•
Key Trends, Challenges and Choices
50 key trends
100 emerging trends
10 major patterns of change
Key challenges and choices for
leaders
Strategic decision making framework
Scenarios for 2012
Key futures tools and techniques
Published August 2008
Price £49.95 / €54.95/ $69.95
Email invoice request to
rohit@fastfuture.com
Image Sources
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