GRI G4 CONTENT INDEX
‘In accordance” option Core
GENERAL STANDARD DISCLOSURES
General Standard Disclosures
Page (or link)
STRATEGY AND ANALYSIS
EDC's Annual Report, Message from the President; EDC's Corporate Plan for 2015-2019 see pages 36, 37 (Corporate
G4-1
Principles), page v (Business Strategy, Our commitment to Corporate Social Responsibility), and EDC's CSR Report, see
Message from the President
Section 1: two appointments helped to place EDC in a position of environmental leadership while also demonstrating
our commitment to advancing the dialogue on best environmental and social practices and promoting due diligence in
responsible risk decision making. a) EDC was re-elected for its second, three-year term, to the Steering Committee of
the Equator Principles Association. We are the only Export Credit Agency and North American financial institution to sit
on the Steering Committee of the Association and b) we were recently named chair of the Environmental Practitioners
Group at the OECD. The above mentioned appointments enable us to participate in the international discussion on
how to approach environ-mental and social risks in international business. As this thinking evolves, we will continue to
keep pace with international standards and benchmark our methodologies for assessing these risks accordingly.
CSR Report: Leadership and engagement with our peers and stakeholders; CSR Report: Advances in standards The IFC
Performance Standards are the cornerstone standards used by EDC and have been a key driver in advancing the
practice of assessing environmental and social risks for financial institutions and export credit agencies.
SECTION 2: Corporate Plan (CP): Cleantech, see p 31 - Emerging and Frontier Markets - (partnering with African
corporations to help us manage risks including CSR risks); CP see page 38 – see CSR and SMEs; page 40 (see Risk
Management). Our cleantech strategy creates strong partnerships with companies. Transactions and companies
served through our cleantech strategy can be found here, see Cleantech and Green Bonds. See website, Audit
Committee of the Board of Directors
Financial – 2015 Objectives, see 2015 Scorecard and Key Measures of Success and Planning
FS: The Government of Canada, through the Auditor General of Canada, conducted a review EDC’s Environmental and
Social Review Directive and other environmental and social review processes. Recommendations from this audit are
being addressed.
G4-2
1
External Assurance
No
No
General Standard Disclosures
Page (or link)
ORGANIZATIONAL PROFILE
EDC's CSR Report, see In This Report and top banner of report
G4-3
EDC's CSR Report, see Who we are and How we Operate (see EDC Products) or through our website: Our Solutions, see
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Get Financing
EDC Website - See: Contact Us - Our Offices - Canada
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EDC Website - See: International Representation
G4-6
EDC is a Crown Corporation, wholly owned by the Government of Canada; see Management and Governance see
G4-7
Governing Legislation.
EDC Website See: Our Offices - Canada
G4-8
EDC is a Crown Corporation, wholly owned by the Government of Canada that provides trade financing, insurance and
G4-9
risk management services to Canadian exporters and investors in up to 200 markets worldwide. EDC has 16
international representations with nearly 40 staff. EDC also has 17 offices across Canada. EDC has its Headquarters in
Ottawa, Ontario, Canada. The number of employees: 1176
Financial information can be found in our CSR Report, Who We Are and How we Operate; and on our website, See:
About Us Management And Governance.
EDC's CSR Report - Engaging our Employees. Information on employee age is confidential. Employee retention G4-10
Overall retention is 95%. Disaggregated turnover tares by age group, gender and region is n/a
EDC is not covered by a collective bargaining agreement
G4-11
EDC’s supply chain is a simple one typical of a business office operation, e.g. procurement of professional services,
G4-12
office supplies and equipment and furnishings
No changes to report
G4-13
EDC's Annual Report, Governance, Committee Mandates, see Risk Management Committee
G4-14
EDC's CSR Report (Maintaining High Ethical Standards) and EDC’s Code of Business Ethics and Code of Conduct found on
G4-15
our website, see Learn More.
EDC’s website see List of Agreements, Frameworks (see Memberships)
G4-16
IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES
All financial statements are publicly available at EDC's 2014 Annual Report: 2014 Financial Review – see Consolidated
G4-17
Financial Statements
EDC's CSR Report – In This Report, Scope and Boundary
EDC's CSR Report – In This Report, Materiality Matters
This report details the impacts of many of the CSR initiatives undertaken in the past year as well as over the past 10
years. We use the GRI to frame the content, along with feedback from stakeholders indicating an interest for more
information, transparency and clarity. EDC's CSR Report, see Materiality Matters.
G4-18
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G4-20
2
External Assurance
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
No
General Standard Disclosures
Page (or link)
IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES (cont’d)
EDC's 2013 Annual Report - http://www19.edc.ca/publications/2014/2013ar/en/6-2.shtml see Performance
G4-21
Measures - Financial Measures
Re-calculation in Operational Footprint needed, see ***
None
External Assurance
No
G4-22
G4-23
STAKEHOLDER ENGAGEMENT
CSR Advisory Council, Industry Stakeholder Panel; CSR Report, see Being Transparent and Stakeholder Issues, Our Year
G4-24
No
No
G4-25
G4-26
No
No
in 2014, excerpt from Joint Response. EDC's website: see CSR Advisory Council, see Management and Governance, CSR
Advisory Council and Transparency, see Stakeholder Engagement and Industry Stakeholder Panel
EDC's Website and EDC's CSR Report - Materiality Matters, Annual Report, see Communications with Stakeholders
EDC engages with stakeholders on a continual basis. In addition to responding to stakeholder enquiries (see: Access to
Information and Privacy and Public Enquiries, see Being Transparent, Our Year in 2014), several events take place during
our calendar year: two meetings with EDC's CSR Advisory Council members; see EDC’s website see Management and
Governance of CSR, Advisory Council and one meeting with our Industry Stakeholder Panel, see website Industry
Stakeholder Panel website at . The full list of key stakeholder engagements can be found in our CSR Report
CSR Report – see Being Transparent, Our Year in 2014 and Disclosure on Transactions. Annual Report – see
Communication with Stakeholders.
G4-27
No
No
REPORT PROFILE
We report annually, this report cover the calendar year 2014 and is available online,
G4-28
No
G4-29
No
G4-30
G4-31
G4-32
G4-33
GOVERNANCE
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G4-35
3
See Scope and Boundary.
We report annually, the previous report covered the calendar year 2013 and is available online.
2013 CSR Report, In This Report, Reporting Scope and Boundary reporting
We report annually, the previous report covered the calendar year 2013 and is available online,
In This Report, Reporting Scope and Boundary
EDC's CSR Report, see We want to hear from you
EDC reports "In accordance - comprehensive"; see EDC's CSR Report, In this Report, see Global Reporting Initiative and
see Assurance - E&Y on same page
EDC's CSR Report, In this Report, see Assurance - E&Y
EDC's website, see Board of Directors, Audit Committee of the Board of Directors; Board Activity Details, (Corporate
Governance Practices at EDC (see Board Stewardship and Accountabilities and operations) Annual Report, Corporate
Governance
The Audit Committee assists the Board in fulfilling its responsibilities related to financial matters, business ethics,
environmental review and our Compliance Officer program. See our website - see Audit Committee.
Annual Report – see Committee Mandates - The Nominating and Corporate Governance Committee and Risk
Management Committee
No
No
No
No
No
No
General Standard Disclosures
Page (or link)
GOVERNANCE (cont’d)
EDC is governed by a Board of Directors whose representatives are primarily from the private sector. The Board's
G4-36
responsibility is to supervise the direction and management of EDC and oversee our strategic direction as outlined in
our Corporate Plan. Board members are appointed by the Government of Canada, and report to Parliament through the
Minister for International Trade. See Management and Governance, Annual Report, see Committee Mandates – Audit
Committee, Business Development Committee, Human Resources Committee, Nominating and Corporate Governance
Committee as well as the Executive Committee
Management and Governance, see Governance and Legislation and Compliance Officer:
G4-37
The Chair of the Board of Directors is not an executive officer. Website see Board of Directors and Annual Report
G4-39
Corporate Governance - see Accountability and Operations
Annual Report –Corporate Governance, see Board Stewardship
G4-40
Website: see Board of Directors
Website: see Compliance Officer
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Website: Learn More: EDC Code of Business Ethics and Code of Conduct, see pages 2, 8 (Avoiding Conflict of Interest,
and Confidentiality of Importance), 11 (Authority and Application), page 14 (Conflicts of Interest)
Annual Report – Corporate Governance – see Board Stewardship
G4-42
Annual Report – Corporate Governance – Board Education and Evaluation
G4-43
a. Our auditor is the Auditor General of Canada. The Auditor General performs special examinations and annual
G4-44
financial audits and audits the implementation of our Environmental and Social Review Directive.
In 2014, it reviewed EDC’s environmental and social review practices. CSR Report, see Auditor General of Canada
Releases Positive Result on Environmental Audit of EDC.
The result of the Environmental Audit reflects strength and robustness of EDC’s environmental and social review
practices. Recommendations are being addressed.
Our Internal Audit group conducts annual audits as per a risk-based audit plan which is approved by the Audit
Committee of the Board of Directors. After each audit, a report is issued which includes our opinion on the related
internal controls, a summary of each finding and our recommendations – see Internal Audits: website.
b. CSR Report – see Challenges Ahead
After each audit, a report is issued and published on our website , see Audits which includes our opinion on the related
internal controls, a summary of each finding and our recommendations, see Internal Audits, (View our Internal Audit
Reports)
a. Our Board of Directors approves the Environmental and Social Risk Management Policy, the Environmental and Social
G4-45
Review Directive, the Internal Audit Charter, the Disclosure Policy, the Accounting Policy, and the Risk and Capital
Management Policy Manual. See website, see Board of Directors
b. EDC is governed by a Board of Directors whose representatives are primarily from the private sector. The Board's
responsibility is to supervise the direction and management of EDC and oversee our strategic direction as outlined in
our Corporate Plan (see Chapter 2, page 14). Board members are appointed by the Government of Canada, and report
to Parliament through the Minister for International Trade.
4
External Assurance
No
No
No
No
No
No
No
No
No
General Standard Disclosures
Page (or link)
GOVERNANCE (cont’d)
EDC is subject to a Legislative Review by the Government of Canada every 10 years to ensure that its mandate and the
G4-46
Export Development Act meet the evolving needs of Canada’s exporters and investors.
The Audit Committee is composed of directors independent of EDC management. This Committee assists the Board in
G4-47
fulfilling its responsibilities related to financial matters, business ethics, environmental review and our Compliance
Officer program. The Committee regularly meets independently with representatives of the Office of the Auditor
General and EDC's internal auditors.
The Senior Vice-President, Enterprise Risk Management approves the CSR report.
G4-48
The Compliance Officer enhances our transparency and accountability regarding disclosure of information, CSR Report,
G4-49
see Compliance Program. Also, the Senior Vice-President, Enterprise Risk Management, reports via the Board’s Risk
Management Committee, on critical concerns.
No complaints were received in 2014
G4-50
The Board’s process for evaluating the performance of the President continued in 2014. The President’s annual
G4-51
performance objectives are set by the Human Resources Committee and are directly related to EDC achieving objectives
set out in the Corporate Plan. The Human Resources Committee reviews the President’s performance based on these
objectives, and makes recommendations to the Board. The Board in turn provides the government with
recommendations for the President’s salary and variable pay. See EDC’s Annual Report, Senior management and
evaluation and succession.
The Board oversees senior management succession. The succession plan developed by management and approved by
the Human Resources Committee is used in senior appointments, including two executive vacancies filled in 2014.
See 2014 Annual Report – Corporate Governance, Senior Management evaluation and succession and Human
Resources Committee.
EDC considers all other information requested to be confidential and will therefore not report.
Remuneration is benchmarked against our sector. The Human Resources Committee supports the Board’s oversight of
G4-52
human resources strategic planning and approves the management succession plan, employee and executive
compensation and the measures and targets for the corporate incentive program. It sets objectives and advises the
Board on the assessment of the President’s performance and oversees the design, investment strategy and
performance of pension plans for employees
The Human Resources Committee reviews employee and executive compensation and the measures and targets for the
G4-53
corporate incentive program. See Annual Report – Committee Mandates – Human Resources Committee. As EDC is
not unionized; results of votes on remuneration is not applicable.
Our main operation is at our Headquarters, Ottawa, Ontario, Canada.
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Board of Directors – compensation – see 2014 Annual Report, Corporate Governance, Director Remuneration. 2014
Annual Report, 2014 Financial Review, Financial Performance, Administrative Expenses.
5
External Assurance
No
No
No
No
No
No
No
No
No
ETHICS AND INTEGRITY
EDC's website, Code of Conduct and Code of Business Ethics see page 2 for letter from the Executive; Annual Report,
G4-56
No
G4-57
No
Corporate Governance, see Corporate Social Responsibility and culture of ethical conduct
External - EDC’s website: Compliance Officer; EDC’s Code of Business Ethics, see pages 39-40 (Reporting and Failure to
Comply and More Information),page 44 (Avenues for Resolution) , OECD Good Practice Guidance on Internal Controls,
Ethics, Compliance;
Internal: employees are expected to adhere to the Code of Conduct. Employees are also governed with the Policy for
Disclosure of Wrongdoings and can consult the Compliance Officer.
External: An Audit Committee is composed of directors independent of EDC management. This Committee assists the
Board in fulfilling its responsibilities related to financial matters, business ethics, environmental review and our
Compliance Officer program.
EDC employees are required to abide by the public-sector-wide Values and Ethics Code. (see Learn More box)
Internal: EDC has always been dedicated to the principles of ethical and legal business conduct. EDC wishes to
continue to promote a corporate environment that encourages ethical and legal conduct and a culture of open
communication where issues and concerns can be dealt with as they arise. A Policy of the Disclosure of Wrongdoings
has been put into place. EDC encourages employees, acting in good faith, to report potential wrongdoings and to
provide an environment for reporting that is free from fear of reprisal.
G4-58
6
No
SPECIFIC STANDARD DISCLOSURES
DMA and
Indicators
Page number (or links)
Omissions
Category: ECONOMIC
Material Aspect: Economic Performance
Our Consolidated Financial Statements are available in our 2014 Annual Report: 2014
G4-DMA
Financial Review - Consolidated Financial Statements
FS
Message from EDC’s Senior Vice-President and Chief Financial Officer
FS: Through our Charitable Donations Policy we provide financial donations to charitable organizations
where our employees demonstrate ongoing involvement as volunteers. The list of donations for 2014
is available on our website under Charitable Contributions. See Charitable Campaign for employee
donations.
We also award 30 International Business Scholarships of $4,000 to undergraduate university or college
students, see website, Youth Education Program.
We have partnerships with two international community investment initiatives:
CARE Canada and Enablis. We formalized our community investment commitment as part of the CSR
statement of commitment and added a community service leave to our HR leave policy granting two
days a year per employee for charitable work.
Actual costs associated with facilitating donations and volunteering by employees, management of
the community investment program and non-wage administration costs are not available.
Annual Report, see Marketable Securities and Derivative Instruments
CSR Report, see Key Financial Data
FS: In 2014, our community investment included $34,500 in donations to Canadian registered
charities under the Charitable Donations Program. The focus of these donations was: 38% to the
community in general; 28% to children and youth; 14% to health and disabilities; 14% to low income
groups; 3% to new immigrants, and 3% to women. See our CSR Report, Supporting our Communities,
Our Year in 2014.
Two partnerships exist where, on a yearly basis we provide a total of $205,000 for CARE Canada and
Enablis Programs – see 2014 Annual Report, Community Investment. The CARE Pogram involves four
month assignments to emerging markets, see Partnership with CARE Canada.
Actual costs associated with facilitating donations and volunteering by employees, management of
the community investment program and non-wage administration costs are not available.
G4-EC1
FS
7
External
Assurance
No
No
DMA and
Indicators
Page number (or links)
Omissions
Category: ECONOMIC (cont’d)
External
Assurance
Material Aspect: Economic Performance (Cont’d)
CSR Report - see Integrating Business and Society, Supporting Small and Medium-sized Enterprises,
G4-EC2
No
G4-EC3
No
Cleantech and Green Bonds, and Measuring Success, see Environmental Technologies.
Annual Report - see International Accounting Standards (IASB) 19 - Employee Benefits Standard and
Accounts Payable and Other Credits: Investments at Fair Value Through Profit or Loss; Corporate
Mandate, see para 6
EDC is a self-financing Crown Corporation: CSR Report, Who we are and how we operate
G4-EC4
Material Aspect: Market Presence
Employees abroad directly hired by EDC represent only 1.7% of EDC's total workforce. Consequently,
G4-DMA
No
G4-EC5
No
this aspect, as described by GRI guidance, is not material to EDC's operations. EDC has limited staff
abroad: 16 international representations with nearly 40 staff (with 21 Locally Engaged Staff).
EDC has 16 international representations with nearly 40 staff (with 21 Locally Engaged Staff). The
LES are compensated through the Government of Canada salary basis.
International representations are managed through our Senior management at our Headquarters in
Ottawa, Canada.
G4-EC6
Material Aspect: Indirect Economic Impacts
EDC's Annual Report: See Financial Results Overview
G4-DMA
Corporate Research Department: Canadian Benefits Scorecard, 2013
Corporate Research Department: Canadian Benefits Scorecard, 2013
CARE and ENABLIS (See Community Investment)
G4-EC7
G4-EC8
Material Aspect: Procurement Practices
See EDC's Procurement Policy
G4-DMA
The majority of EDC's procurement is from local (Canadian) suppliers.
G4-EC9
8
No
No
No
No
No
No
No
DMA and
Indicators
Page number (or links)
Omissions
Category: ENVIRONMENTAL
Material Aspect: Materials
We consider the impact that our own operations have on the environment and have taken steps to
G4-DMA
reduce our operational footprint, which we report publicly. Data includes electricity, natural gas and
paper usage, water consumption and business travel and has been converted greenhouse gas
equivalents using the Greenhouse Gas Protocol. Since we began reporting in 2008, the results
indicate that our efforts to reduce, reuse and recycle have had some impact. These efforts are
spearheaded by our Green Team, a cross-corporate, volunteer employee advocacy group which
provides a forum to develop new ideas. We have undertaken many environmental initiatives as a
direct response. See CSR Report – Operational Footprint. For projects that EDC supports, impact on
the environmental and people is reviewed under IFC Performance Standards - EDC's CSR Report –
Protecting the Environment and People - Advances in our Environmental and Social Review Practices,
and Advances in Standards.
EDC's Website - see Operational Footprint
EDC's Website - see Operational Footprint
External
Assurance
No
G4-EN1
G4-EN2
Material Aspect: Energy
We also consider the impact that our own operations have on the environment and have taken steps
G4-DMA
No
No
G4-EN3
No
to reduce our operational footprint, which we report publicly. Data includes electricity, natural gas
and paper usage, water consumption and business travel and has been converted greenhouse gas
equivalents using the Greenhouse Gas Protocol. Since we began reporting in 2008, the results indicate
that our efforts to reduce, reuse and recycle have had some impact. These efforts are spearheaded by
our Green Team, a cross-corporate, volunteer employee advocacy group which provides a forum to
develop new ideas. We have undertaken many environmental initiatives as a direct response
Primary source of consumption is from the public utility Hydro Ottawa. At a local level, there are
three main sources of generation that supply the Ottawa area: R.H. Saunders (powered by water and
located on the St. Lawrence River at Cornwall), Lennox (powered by oil and natural gas and located
on Lake Ontario near Napanee) and Darlington (powered by nuclear fuel and located on Lake Ontario
near Oshawa. There are of course many other sources of generation that contribute to our supply
needs, including several hydro-electric generating stations on the Ottawa River, interconnections
with Hydro Quebec and of course the generating stations further to the west (Pickering, etc.). The
mix of supply from these sources varies hour-by-hour and day-by-day and when equipment
maintenance or power outages occur, one source may replace another. Total electricity use was
9,829,616 million kWh in 2014 which equates to 3.3 J. EDC’s Website, see - Operational Footprint.
Footprint Component as per World Resources Institute GHG Protocol from purchased electricity,
v.4.4 (revised August 2012).
9
No
DMA and
Indicators
Page number (or links)
Material Aspect: Energy (Cont’d)
Omissions
Category: ENVIRONMENTAL (cont’d)
External
Assurance
Material Aspect: Energy (Cont’d)
– Reduction in energy consumption
G4-EN6
No
Material Aspect: Water
Water consumption by source (the municipality of Ottawa provides the water source)
G4-DMA
No
Material Aspect: Water (Cont’d)
Reduction in energy consumption- Electricity decreased from 2013 by 569270 kWh – due to
G4-EN9
No
– Electricity decreased from 2013 by 569270 kWh – due to adjustment in base building chiller;
employee monitors automatically turn off after certain inactivity.
Natural gas consumption decreased by 19886 m3 from 2013 due to landlord better managing the
control of the heating/cooling systems throughout the building.
adjustment in base building chiller; employee monitors automatically turn off after certain inactivity.
Natural gas consumption decreased by 19886 m3 from 2013 due to landlord better managing the
control of the heating/cooling systems throughout the building.
Water recycling is handled by the municipality of Ottawa
G4-EN10
Material Aspect: Biodiversity
G4-DMA
FS11
For projects that EDC supports, impact on biodiversity is reviewed under IFC Performance Standard 6
– EDC's CSR Report – Protecting the Environment and People, see Reflections on 10 Years – The Story
Behind the Environmental Numbers, Advances in our Environmental and Social Review Practices, and
Advances in Standards (same page)
No operational sites adjacent to these areas
We consider the impact that our own operations have on the environment and have taken steps to
reduce our operational footprint, which we report publicly. Data includes electricity, natural gas and
paper usage, water consumption and business travel and has been converted greenhouse gas
equivalents using the Greenhouse Gas Protocol. Since we began reporting in 2008, the results indicate
that our efforts to reduce, reuse and recycle have had some impact.
For projects that EDC might support, mitigation of biodiversity impacts (habitats) are considered as
part of the review process. EDC’s website, see Antucoya Project Review Summary, Sadara Project
Review Summary, EMAL’s Project Review Summary, and Aurora Gold Mine Project Review Summary.
G4-EN11
G4-EN12
G4-EN13
10
No
No
No
No
No
DMA and
Indicators
Page number (or links)
Material Aspect: Emissions
G4-DMA
G4-EN15
G4-EN16
G4-EN17
Omissions
Category: ENVIRONMENTAL (cont’d)
We consider the impact that our own operations have on the environment and have taken steps to
reduce our operational footprint, which we report publicly. Data includes electricity, natural gas and
paper usage, water consumption and business travel and has been converted greenhouse gas
equivalents using the Greenhouse Gas Protocol. Since we began reporting in 2008, the results indicate
that our efforts to reduce, reuse and recycle have had some impact.
EDC's Website - see Operational Footprint
FS: we report on Scope 3 only.
EDC's Website - see Operational Footprint
FS: see Climate Change
FS: EDC's Website - see Operational Footprint; GHGs for business travel are calculated according to
Scope 3; The use of the company fleet and courier services are not included in our calculation.
EDC's Website - see Operational Footprint
No
For projects that EDC supports, emissions, effluents and waste are reviewed against IFC Performance
Standards #1 and #3.
Other aspects of our waste stream are considered under our Operational Footprint
EDC's Website - see Operational Footprint
FS - EDC's Website - see Operational Footprint, Waste Generated for Headquarters is noted, as well
as Mixed Paper Recycled, and Paper Recycled. Waste of IT products: all equipment that can be
refurbished or repaired and re-used goes to a school program.
For projects that EDC might support, mitigation of environmental impacts (solid waste, water use, air
emissions, effluents, noise) are considered as part of the review process. EDC’s website, see
Antucoya Project Review Summary, Sadara Project Review Summary, EMAL’s Project Review
Summary, and Aurora Gold Mine Project Review Summary.
No
G4-EN19
Material Aspect: Effluents and Waste
G4-DMA
FS11
G4-EN22
G4-EN23
G4-EN26
11
External
Assurance
No
No
No
No
No
No
No
DMA and
Indicators
Page number (or links)
Material Aspect: Products and Services
G4-DMA
FS11
Omissions
Category: ENVIRONMENTAL (cont’d)
No
Every day we support business in markets and sectors that can pose environmental and social risks.
That is why it is critical for us to have strong procedures to help our customers not only identify these
risks, but to find ways to avoid them where possible and then to reduce the potential negative
impacts on the environment and local communities.
For projects that EDC might support, mitigation of environmental impacts (solid waste, water use, air
emissions, effluents, noise) are considered as part of the review process. Mitigants are identified for
negative environmental and social impacts. For Category A projects, these are disclosed publicly
through the Project Review Summaries; for example, see the Sadara Project Review Summary and
the SOCAR Turkey Agean Refinery Project Review Summary.
G4-EN27
G4-EN28
External
Assurance
Material Aspect: Compliance
EDC's Website – see Compliance Officer
G4-DMA
CSR Report – Being Transparent – Compliance Program
None
No
Not Applicable - EDC does not
sell packaged goods
No
No
G4-EN29
Material Aspect: Transport
As part of our legacy systems modernization project, training programs have been shifting towards
G4-DMA
No
G4-EN30
No
"anytime, anyplace, any pace" learning. In 2012 we achieved our goal of making available 75 per
cent of our courses online, resulting in greater accessibility for employees and reducing time and
travel costs for employees who would previously have had to travel to head office.
The use of technology such as video conference calling is being encouraged to connect regional
offices to head office as well as employees to clients in order to reduce travel.
EDC's Website - see Operational Footprint
As an international corporation doing business around the world, our business travel will always be
an integral part of our business. Since 2011, vehicle travel has greatly decreased over time, with
534,603 k in 2011 to 144,000 km reported in 2014. This is attributed to the use of technology such as
video conference calling being encouraged to connect regional offices to head office as well as
employees to clients.
12
No
DMA and
Indicators
Page number (or links)
Omissions
Category: ENVIRONMENTAL (cont’d)
Material Aspect: Overall
We consider the impact that our own operations have on the environment and have taken steps to
G4-DMA
No
reduce our operational footprint, which we report publicly. Data includes electricity, natural gas and
paper usage, water consumption and business travel and has been converted greenhouse gas
equivalents using the Greenhouse Gas Protocol. Since we began reporting our footprint data in 2008,
the results indicate that our efforts to reduce, reuse and recycle have had some impact. These
efforts are spearheaded by our Green Team, a cross-corporate, volunteer employee advocacy group
which provides a forum to develop new ideas. We have undertaken many environmental initiatives
as a direct response. See CSR Report – Operational Footprint
For projects that EDC supports, impact on the environment and people is reviewed under IFC
Performance Standards - EDC's CSR Report – Protecting the Environment and People - Advances in
our Environmental and Social Review Practices
Material Aspect: Overall (Cont’d)
G4-EN31
13
External
Assurance
Omission – Total
environmental protection
expenditures and investments
by type.
Not applicable - As a financial
institution, expenditures on
environmental protection is
not tracked.
Reason: our approach to
environmental protection is
to a) review the business we
finance and ensure for
environmental impact and b)
manage our own operational
footprint. Tracking
expenditures related to these
activities is for a) not a
separate cost centre and for
b) does not represent
significant expenditure
relative to our overall
business activity.
No
DMA and Indicators
Page number (or links)
Material Aspect: Supplier Environmental Assessment
See EDC's Procurement Policy
G4-DMA
G4-EN32
Omissions
Category: ENVIRONMENTAL (cont’d)
Material Aspect: Environmental Grievance Mechanisms
Complaints related to non-compliance with our environmental practices are managed by EDC's
G4-DMA
Percentage of new suppliers
that were screened is subject
to confidentiality constraints.
We do not provide any
information on our suppliers
No
No
No
Compliance Officer. This role was created to enhance our transparency and accountability regarding
the public disclosure of information, internal disclosure of wrongdoing, environmental reviews,
human rights practices and business ethics. The Officer operates independently from management,
receiving and reviewing complaints from stakeholders and fielding inquiries about our CSR policies
and initiatives
No complaints were received in 2014. EDC's 2014 CSR Report, see: Compliance Program
G4-EN34
External
Assurance
No
Category: SOCIAL
Sub-category: Labor Practices and Decent Work
Material Aspect: Employment
Information on Human Resources management can be found in EDC's 2013 Annual Report
G4-DMA
Additional information is available on the EDC website, see Careers
Information on employee age is confidential.
Employee retention: see table – Employee Segmentation, see Employee retention in table. Overall
retention for 2014 is 95%; disaggregated turnover rates by age group, gender and region is n/a.
G4-LA1
14
No
Report the total number and
rate of new employee hires
during the reporting period, by
age group, gender and region.
Report the total number and
rate of employee turnover
during the reporting period, by
age group, gender and region
Reason: Currently
unavailable. Data is not
compiled according to these
criteria.
Steps: We will work with our
Human Resources to compile
this information during the
coming year.
No
DMA and
Indicators
Page number (or links)
Omissions
External
Assurance
Category: SOCIAL
Sub-category: Labor Practices and Decent Work
Material Aspect: Occupational Health and Safety
EDC is committed to health, and safety in the workplace, including mental health. This is overseen
G4-DMA
No
G4-LA5
No
by the work of the Human Resources Department in collaboration with a series of H&S committees
at EDC's various locations.
FS: EDC provides an Employee Assistance Program to all employees. This includes assistance in
issues such as health and well-being, career and workplace, financial security, and life events.
Employees are expected to adhere to the Code of Conduct. Employees also are also governed with
the Policy for Disclosure of Wrongdoings and can consult and the Compliance Officer.
FS: CSR Report – Maintaining High Ethical Standards - Anti-corruption (enhanced due diligence
assessments) EDC’s Website, see Anti-corruption Program. All business is screened for risk related to
corruption.
EDC has two health and safety committees at its HQ operations, and mirror committees in each of its
offices across Canada.
Material Aspect: Training and Education
Employee training is delivered through blended learning approaches with increased use of online
G4-DMA
No
G4-LA9
No
modules, embedded and informal learning, etc. As a result, it is no longer feasible to track the
number of days of training per employee.
The knowledge and expertise of our employees is what drives our ability to deliver value to Canadian
exporters and investors of all sizes. Accordingly, providing an attractive and meaningful workplace
for a talented and engaged workforce is critical to maintaining EDC’s position as a centre of expertise
in international trade and investment, and a top Canadian employer.
Our commitment to strong leadership has been central to creating a positive and productive
workplace. Information on our training completed in 2013 is found in our Annual Report at
Organizational and Employee Development (see Planning for our Future Labour Force as well as
Organizational and Employee Development)
Our commitment to strong leadership has been central to creating a positive and productive
workplace.
As part of our legacy systems modernization project, training programs have shifted towards
“anytime, anyplace, any pace” learning. Employee training is delivered through blended learning
approaches with increased use of online modules, embedded and informal learning, etc. As a result,
it is no longer feasible to track the number of days of training per employee.
Our commitment to strong leadership has been central to creating a positive and productive
workplace. For information on employee training, see 2013 Annual Report - Employee Measures,
p.31; CSR Report – Engaging our Employees
G4-LA10
15
No
DMA and
Indicators
Page number (or links)
Material Aspect: Diversity and Equal Opportunity
See edc.ca, A Diverse Culture
G4-DMA
Annual Report – Board of Directors
G4-LA12
Omissions
External
Assurance
Category: SOCIAL (cont’d)
CSR Report - Materiality Matters, CSR Governance, and Engaging our Employees, see Employee
Segmentation
EDC’s website – Board of Directors (1 female, 11 male) and Executive Management Team (2 female,
9 male)
No
No
Material Aspect: Equal Remuneration for Women and Men
EDC offers competitive salaries and comprehensive benefit packages for employees and their
G4-DMA
No
G4-LA13
No
families regardless of gender, race, religion or sexual orientation, see Working at EDC
EDC's approach to diversity in the workplace is described here
Data on segmentation of EDC's workforce is in the CSR Report.
EDC offers competitive salaries and comprehensive benefit packages for employees and their
families regardless of gender, see Working at EDC . Salary and remuneration is confidential. Engaging
our Employees
Material Aspect: Supplier Assessment for Labour Practices
EDC's direct suppliers are required to be compliant with labour laws.
G4-DMA
For projects that EDC supports, suppliers are assessed according to the requirements stipulated in
the IFC's Performance Standards.
New suppliers were not screened.
No
G4-LA14
Material Aspect: Labour Practices Grievance Mechanisms
Security Personnel employed directly by EDC commit to comply with the Corporation’s Code of
G4-DMA
No
G4-LA16
No
Conduct and Code of Business Ethics which contain provisions related to respect for human rights
and human dignity.
No grievances regarding labour practices were filed in 2014.
For projects EDC finances, IFC Principle 6, addresses remediation of grievances related to projects
EDC supports. EDC’s Compliance Officer provides a channel for remediation, also see Guidelines for
submit a complaint (same page).
16
No
DMA and
Indicators
Page number (or links)
Omissions
External
Assurance
Sub-category: HUMAN RIGHTS
Material Aspect: Investments
CSR Report –Protecting the Environment and People – see Advances in our Environmental and Social
G4-DMA
Review Practices. (http://edccsr.lfc.pcomms.ca/publications/2014csr/en/10.shtml)
FS6
No
G4-HR1
FS10, FS11
Yes, see
Report
17
For a list of projects reviewed and signed under the Environmental Review Directive and Equator
Principles, 2014, see our website
FS6: see our website for the Environmental and Social Risk Management Framework (which consists
of our Environmental and Social Risk Management Policy, the Environmental and Social Review
Directive(ERD) and our Disclosure Policy), International Commitments, and Climate Change.
Our Board of Directors approves the Environmental and Social Risk Management Policy, the
Environmental and Social Review Directive, and the Disclosure Policy. see our website: Managing
Environmental and Social Assessment, EDC’s Project Review Process, our CSR Report – Protecting the
Environment and People
We disclose aggregate information on our products or service, Canadian sectors and subsectors,
Region of Canada (exporter) as well as Country or region in which business is concluded. The
breakdown of our regions is on our website.
For a list of projects reviewed and signed under the Environmental Review Directive (ERD) and
Equator Principles, 2014, see our website. 100% of ERD transactions were reviewed for human
rights risk.
FS10: EDC's website - Environmental and Social Risk Management Policy and Project Review
Brochure; we monitor to ensure it complies with the terms of the loan agreement, for the duration
of EDC’s support. CSR Report – Monitoring our Investments – Sherritt’s Ambatovy Project
FS11: 100% of ERD transactions were reviewed for human rights risk. We value and promote the
protection of internationally recognized human rights, consistent with the policies of the
Government of Canada. Our screening mechanisms, pre-signing due diligence and ongoing project
monitoring help ensure that Canadian companies conduct their international operations to
universally acceptable standards. See EDC’s Statement on Human Rights
We monitor to ensure clients comply with the terms of the loan agreement, for the duration of
EDC’s support. EDC's website - Environmental and Social Risk Management Policy and Project Review
Brochure
DMA and
Indicators
Page number (or links)
Omissions
External
Assurance
Sub-category: HUMAN RIGHTS (cont’d)
Material Aspect: Investments (Cont’d)
In 2014, the CSR group received a two-day training to further broaden their expertise in human
G4-HR2
No
Material Aspect: Non-discrimination
Diversity and inclusion make EDC a rewarding place to work and a company people want to do
G4-DMA
No
rights, as well as strengthen their understanding of the UNGP, see CSR Report – Respecting Human
Rights, Our Year in 2014.
Human rights was also covered in general CSR training to business teams throughout the year.
business with, see our website.
We have not had any reported incidents of discrimination.
G4-HR3
Material Aspect: Freedom of Association and Collective Bargaining
EDC is not covered by a collective bargaining agreement
G4-DMA
G4-HR4
Material Aspect: Child Labour
CSR Report: Protecting the Environment and People, see Keeping Pace with Environmental and
G4-DMA
Social Issues on Transactions. We screen the business we facilitate for potential impacts on human
rights, including child labour. Also see our CSR Report – Respecting Human Rights.
We screen the business we facilitate for potential impacts on human rights, including child labour.
CSR Report – Protecting the Environment and People, Our year in 2014.
For projects that EDC supports, Human Rights impacts and principles are reviewed against the IFC
Performance Standards #1 and 4 which address child labour
G4-HR5
No
As EDC is not covered by a
collective bargaining
agreement, this is not
applicable
No
No
No
No
Material Aspect: Forced or Compulsory Labour
CSR Report: Respecting Human Rights, Our Year in 2014.
G4-DMA
No
G4-HR6
No
We screen the business we facilitate for potential impacts on human rights, including forced or
compulsory labour.
We screen the business we facilitate for potential impacts on human rights, including forced or
compulsory labour.
CSR Report – Respecting Human Rights, Our year in 2014.
For projects that EDC supports, Human Rights impacts and principles are reviewed against the IFC
Performance Standards #1 and 4 which address child labour
18
DMA and
Indicators
Page number (or links)
Omissions
External
Assurance
Sub-category: HUMAN RIGHTS (cont’d)
Material Aspect: Security Practices
For projects that EDC supports, indigenous rights are reviewed against the International Finance
G4-DMA
No
G4-HR7
No
Corporation's Performance Standards for Environmental and Social Sustainability, Performance
Standard #7.
Security Personnel employed directly by EDC commit to comply with the Corporation’s Code of
Conduct and Code of Business Ethics which contain provisions related to respect for human
rights and human dignity.
CSR Report - In 2014, members of our CSR group, most involved in assessing CSR risks and political and
economic issues, received a two-day training to further broaden their expertise in human rights, as
well as strengthen their understanding of the UNGP.
Material Aspect: Indigenous Rights
For projects that EDC supports, indigenous rights are reviewed against the International Finance
G4-DMA
Corporation's Performance Standards for Environmental and Social Sustainability, Performance
Standard #7.
No reported incidents of violations of indigenous rights in EDC's operations.
No
G4-HR8
Material Aspect: Assessment
Human rights risk analysis is embedded into our Environmental and Social Review Directive (ERD)
G4-DMA
No
G4-HR9
No
through our use of the International Finance Corporation’s Performance Standards on Environment
and Social Sustainability, see Evaluation and Decision, page 7. In keeping with our Statement on
Human Rights, see Human Rights. EDC screens the business we facilitate for potential impacts on
human rights.
FS 10 – See our website for lists of projects reviewed and signed under the Environmental Review
Directive (ERD) and Equator Principles.
100% of ERD transactions were reviewed for human rights risk.
No
Material Aspect: Supplier Human Rights Assessment
CSR Report - Respecting Human Rights
G4-DMA
No
G4-HR10
No
For projects that EDC supports, suppliers are assessed according to the requirements stipulated in the
IFC's Performance Standards.
EDC's direct suppliers are not assessed for human rights impacts.
For projects that EDC supports, suppliers are assessed according to the requirements stipulated in the
IFC's Performance Standards.
19
DMA and
Indicators
Page number (or links)
Omissions
External
Assurance
Sub-category: HUMAN RIGHTS (cont’d)
Material Aspect: Human Rights Grievance Mechanisms
Complaints related to non-compliance with our human rights practices are managed by EDC's
G4-DMA
No
G4-HR12
Compliance Officer.
Complaints related to its non-compliance with CSR practices are managed by EDC's Compliance
Officer.
No
Material Aspect: Local Communities
For projects that EDC supports, potential impacts on local communities are reviewed using the
G4-DMA
International Finance Corporation's Performance Standards for Environmental and Social
FS13
No
Sub-category: SOCIETY
Sustainability.
EDC’s Website: see Environmental and Risk Management Framework
CSR Report–Protecting the Environment and People – Keeping Pace with environmental and social
issues on transactions
G4-SO1
FS14
No
EDC's Website: Disclosure of Projects – Reporting on Transactions – see D3 - Environmental and Social
Reporting (see Category A), Project Review Summaries for each signed Category A project. We report
on key environmental and social impacts associated with the project, and related mitigation
measures, including GHGs, Water Managements, Biodiversity, etc.
Material Aspect: Anti-corruption
See Anti-corruption Program and under Learn more: Anti-Corruption Policy Guidelines and AntiG4-DMA
Corruption Brochure
CSR Report – Combatting Corruption, Our Year in 2014 - Anti-corruption (enhanced due diligence
assessments) EDC’s Website, see Anti-corruption Program
All business is screened for risk related to corruption. Where indicators are found, enhanced due
diligence is undertaken on those transactions.
58 assessments (approximately 12%) required enhanced due diligence (corruption) out of 507 general
CSR reviews conducted.
G4-SO3
Material Aspect: Public Policy
See Corporate Plan, Accountability to Parliament p. 70
G4-DMA
We are government-owned and therefore cannot make political contributions.
G4-SO6
20
No
Yes, see
Report
No
No
DMA and
Indicators
Page number (or links)
Omissions
External
Assurance
Sub-category: SOCIETY (cont’d)
Material Aspect: Anti-competitive behaviour
CSR Report – Maintaining High Ethical Standards – Reflections on 10 Years –see Our Year in 2014
G4-DMA
No
G4-SO7
No
EDC's website – Business Ethics – Anti-corruption program and under Learn more: see Convention on
Combating Bribery of Foreign Public Offices in International Business Transactions, Good Practice
Guidance on Internal Controls, Ethics and Compliance,
No material fines, non-monetary sanctions and non-compliance with laws and regulations during the
reporting period.
Material Aspect: Compliance
CSR Report – Combatting Corruption, Reflections on 10 Years
G4-DMA
No
G4-SO8
No
EDC's website – Business Ethics – Anti-corruption program
No material fines, non-monetary sanctions and non-compliance with laws and regulations during the
reporting period.
Material Aspect: Supplier Assessment for Impact on Society
The impact of EDC's direct supply chain is modest, and therefore, not material. Requirements for
G4-DMA
suppliers are outlined in EDC's Procurement Policy.
No
Indirect social impacts through large projects (Category A) are reviewed against the International
Finance Corporation's Performance Standards for Environmental and Social Sustainability.
Also see CSR Report – Respecting Human Rights and Maintaining High Ethical Standards
EDC's direct suppliers are not assessed for human rights impacts.
G4-SO9
No
For projects that EDC supports, suppliers are assessed according to the requirements stipulated in the
IFC's Performance Standards.
Material Aspect: Grievance Mechanisms for Impact on Society
EDC’s Compliance Officer provides a channel for remediation of CSR-related complaints.
G4-DMA
Grievance mechanisms for large projects (Category A) are assessed through the review of projects
G4-SO11
against the International Finance Corporation's Performance Standards for Environmental and Social
Sustainability.
21
No
No
DMA and
Indicators
Page number (or links)
Omissions
External
Assurance
Sub-category: PRODUCT RESPONSIBILITY
Material Aspect: Customer Health and Safety
As a financial institution, direct impact of our products (loans and insurance) on the health and safety
G4-DMA
No
G4-PR1
No
of our customer is not material. We price our products competitively according to market rates to
ensure fair pricing. In addition, we review the health and safety of our customers’ products on others.
EDC provides financial services products which do not have health and safety implications for its
customers.
Material Aspect: Product and Service Labeling
FS6: Business Facilitated by region, Transactions by Region, Product and Dollar Value
G4-DMA
See our website for the Environmental and Social Risk Management Framework (which consists of our
FS
No
G4-PR5
No
Environmental and Social Risk Management Policy, the Environmental and Social Review
Directive(ERD) and our Disclosure Policy), International Commitments, and Climate Change.
FS7: Small and Medium-Sized Enterprises
FS8: Green Bond and Cleantech
FS15: The Business Development Committee, chaired by a member of the Board of Directors reviews
sector strategies and new product initiatives, and annually reviews the impact on Canada's economy
of business that EDC facilitates.
FS 16 EDC’s Youth Education Program focuses on building capacity with post-secondary school
students in the area of international trade; see EDC's website – Youth Education Program
EDC conducts a survey of customer opinion, the Net Promoter Score is a process to help us focus on
the needs of the customer and deliver exception products in an exceptional way. See Corporate
Governance, Audit Committee.
Training - CSR Report, see Respecting Human Rights (Our Year in 2014) and Anti-corruption (Our Year
in 2014)
Community Investment – see ENABLIS and CARE
Corporate Plan – pages 43 (Net Promoter Score). This information provides the results of surveys
with EDC customers to gauge customer satisfaction. It is conducted three times a year. EDC also
conducts Voice of the Customer interviews shortly after a transaction happens. The results are shared
with the deal team to help them improve customer satisfaction at specific customer touch points.
Annual Report (see 2014 Performance Measures, Net Promoter Score)
22
DMA and
Indicators
Page number (or links)
Omissions
External
Assurance
Sub-category: PRODUCT RESPONSIBILITY (cont’d)
Material Aspect: Marketing Communications
Annual Report – see Committee Mandates, Business Development Committee.
G4-DMA
No bans or disputes regarding EDC's products occurred during the reporting period.
G4-PR6
Material Aspect: Customer Privacy
Customer privacy is protected through the Export Development Act,see Section 24.3 – Privileged
G4-DMA
Information , page 13. Disclosure of customer-related information is governed by EDC's Disclosure
Policy, see page 4, item 2
EDC received no substantiated complaints regarding breaches of customer privacy and losses of
customer data during the reporting period, see page 4, Principles Governing EDC Disclosure,
Preamble.
G4-PR8
Material Aspect: Compliance
EDC’s Compliance Officer provides a channel for remediation of CSR-related complaints
G4-DMA
No fines, non-monetary sanctions and non-compliance with laws and regulations occurred during the
GR-PR9
reporting period.
23
No
No
No
No
No
No