Corporate Social Responsibility Report 2013/14 Progress together Leading business advisers Contents Welcome from the Managing Partner . . . . 3 What CSR means to Deloitte . . . . . . . . 4 Our Business . . . . . . . . . . . . . . . . . 7 Our People . . . . . . . . . . . . . . . . . 12 The Community . . . . . . . . . . . . . . 18 The Environment . . . . . . . . . . . . . . 30 Appendix . . . . . . . . . . . . . . . . . 2 38 Welcome from the Managing Partner Welcome to the fifth Corporate Social Responsibility Report for the year ended 31 May 2014 I am very pleased to introduce to you our Corporate Social Responsibility Report for the year ended 31 May 2014. I hope that by reading this Report you will come to appreciate, as I have as Managing Partner, the importance of behaving responsibly, in the very broadest sense of the term, in all our business practices. As major providers of Assurance and Advisory services to businesses and individuals in Ireland we play a key role in creating and maintaining confidence in financial information and in supporting business activity. Clients rely on the assurance and advice that we provide when making key decisions for their businesses. I trust that you will appreciate from this Report how our responsibilities are not just confined to how we deliver our services to our clients, Our Business, but also include how we engage with Our People, how we engage with The Community and how we support The Environment. This Report deals in turn with each of these areas. This year we decided to submit our Corporate Social Responsibility practices to external review and evaluation through the Business Working Responsibility Mark. The Mark is operated by Business in the Community Ireland in conjunction with the National Standards Association of Ireland. I was delighted, on behalf of everyone in the firm, to accept the award from Minister Richard Bruton TD in October 2013. Behaving responsibly and doing the right thing is not the preserve of any one individual or group nor is confined to one particular part of our business. It is only by all of us behaving responsibly in everything we do that will earn and retain the respect of the business and the wider community. Kind regards, Brendan Jennings Managing Partner December 2014 3 What CSR means to Deloitte 4 What Corporate Social Responsibility means to Deloitte In Ireland the National Plan on Corporate Social Responsibility 2014-2016 was launched in 2014. The plan emerged from the 2013 Action Plan for Jobs and is informed by the EU Strategy for Corporate Social Responsibility, the UN initiatives on Global Compact and Human Rights and National Standards. The Plan also recognises the increased level of consumer awareness and the long tradition of responsible practices in the Irish business community. The National Plan sets out to: • Increase awareness of CSR • Encourage business to develop CSR policies and practices • Encourage SMEs to build CSR capacity • Increase transparency in CSR reporting and • Anchor CSR in public bodies. Progress under the Plan is to be monitored by a Corporate Social Responsibility Stakeholder Forum which has been set up by Minister Richard Bruton TD. The Minister has asked Brendan Jennings our Managing Partner to chair that Forum. Corporate Social Responsibility is universally defined into central pillars as follows: Marketplace (Business) Incorporating relationships with suppliers, quality, customer engagement and satisfaction. Workplace (People) Incorporating communication and consultation, health and safety, training and development, diversity and equality, remuneration criteria, change management and work-life balance. Community Incorporating community engagement, volunteering, philanthropy and co-operation with public authorities. Environment Incorporating awareness, recycling, waste management, resource management, pollution control and energy efficiency. 5 The above pillars became in 2013 the basis of the firm’s application for the Business Working Responsibly Mark which is Ireland’s only certification for responsible and sustainable business practices. Following a detailed submission and audit by the National Standards of Ireland based on ISO 26000, Deloitte became the first accountancy firm to receive the award and one of only sixteen organisations in all to hold the award. Corporate Responsibility Policy As leading professional services organizations, the Deloitte Touché Tohmatsu (DTTL) member firms have much to contribute to public policy, business, and society throughout the world. As such, we respect human dignity and expand our capabilities through inclusion and cultural diversity. We promote the highest levels of ethical behaviour, advance education and culture, and advocate sustainable use of natural resources and respect for the environment. We demonstrate this through: • Increased awareness of CSR • Investments in our people • The advice and services we provide to clients • Environmentally sustainable operations • Commitment to our local communities and the wider society The Irish firm collaborates with DTTL and its member firms in the production of 2014 Global Report, which is an integrated annual report for the global firm. The active Global CSR community shares best practice and coordinates a global response to disaster relief. Corporate Social Responsibility also comes under the remit of the firm’s Public Interest Oversight Committee and is therefore covered under the annual Transparency Report. 6 Our Business 7 Our Business Ethics and Professional Conduct Culture is about behaviour. It is our day to day actions and decisions that define the way things are done in Deloitte. Our behaviour has a direct impact on our reputation in the marketplace and is also the embodiment of our brand. We never take for granted the trust place in us by our clients, our colleagues and the capital markets, which has been built through our people’s conduct – in accordance with the highest ethical standards – and our quality services. Although ethical dilemmas can and do happen – it’s important to note that if they do happen – the people of Deloitte stand together on the foundation of our Shared Value, “integrity”, and choose to do the right thing – regardless of the circumstances. Deloitte has a common framework that drives the actions and decisions of more than 210,000 people that work for Deloitte around the world. The framework is made up of Deloitte’s Ethical Principles and Shared Values. Developed more than a decade ago through a global process of consultation and discussion, our Values and Principles have been adopted by all member firms. They allow everyone (clients, colleagues, etc.) to know what to expect when dealing with us – acting seamlessly within member firms and across borders. These are the glue that hold us together. Ethical principles Honesty and Integrity Objectivity Responsibility to Society Professional Behaviour Confidentiality Respect and Fair Treatment Competence Fair Business Practices Accountability and Decision Making Our Share Values Integrity Outstanding value to markets and clients Commitment to each other and Strength from cultural diversity 8 Our values and principles are not just words or theory – they are in fact valuable practical tools- helping us make the best decisions every day. We all make decisions every day and we all face dilemmas in our work. There is rarely one right answer in these situations, the important thing to remember is where to get more information or help. You don’t have to make a decision alone. Speak up. Consult. Make the problem ‘ours’ not yours. At Deloitte, we encourage consultation and we want you to raise your voice if something doesn’t feel right. Retaliation against anyone who reports in good faith is never tolerated. The Ethics and Professional Conduct culture in Deloitte is sustained and renewed through a combination of policies, guidance, information, learning and support. The Code of Ethics and Professional Conduct and the Deloitte Policy Manual provide comprehensive guidance in carrying out duties with upmost professionalism. New joiners must complete the course “Global Ethics – The Power of One”. Other courses focus on individual topics such as Independence, Insider Trading, Privacy and Data Protection etc. Shortly after the year end a Speak-Up Line was launched to facilitate reporting of ethical concerns in confidence. In addition a series of ethical case studies is being rolled out in order to raise awareness in relation to ethics. Ethics Survey Ethics Survey took place in May 2014. Total number of survey participants: 1308 (2013: 1332). Survey response rate: 62%. Results from the survey were compared to the prior year results for Deloitte Ireland and also benchmarked against the global survey results. Action plans were identified based on the results of the survey. Survey results clearly demonstrate a belief that Deloitte is an ethical place to work and a belief that the firm would take action to address unethical conduct when reported. Our Public Interest Oversight Committee (PIOC) has a very keen interest in the area of ethics and has encouraged us to continue our emphasis in this area. The Clair of our PIOC spoke to all the partners at the partners meeting last December emphasising the importance of this matter. 9 Business Awards Deloitte run two of the most prestigious business awards programmes in Ireland, The Deloitte Best Managed Companies Awards and the Deloitte Technology Fast 50 Awards. The Best Managed Companies Awards which are now entering their eight year in Ireland, seek to recognise Irish-owned and managed companies achieving remarkable and sustained success. It was created to recognise the overall success of a company, including management strength, ability to innovate, strategic initiatives and financial performance. Through th eprogramme we have assisted on a Pro Bono basis many organisations to improve their sustainability with a focus on people and marketplace issues amongst other issues. The Technology Fast 50 Awards programme ranks the 50 fastest growing technology companies and recognises business growth, innovation and entrepreneurial spirit in the Technology sector. It covers both public and private companies in all areas of technology, from internet specialists to life sciences, computers to semiconductors, software to telecommunications. The programme in Ireland began in 1999, making 2013 its 14th year. In keeping with our commitment to Corporate Social Responsibility, the firm includes an environmental dimension to the submission process for the Best Managed Companies and Technology Fast 50 Awards. Participation Deloitte actively supports and participates in a wide range of business and professional bodies related to our business activities. Ronan Nolan – appointed as President of Chartered Accountants Ireland On 15 May 2014, Chartered Accountants Ireland elected Ronan Nolan as its 87th president, who has been a Partner in Deloitte since 1982. In this role, Ronan represents over 23,000 members of the Institute in more than 93 countries. Ronan continues the long tradition of Deloitte Partners in the role of President. 10 Our involvements also include: Business Association Members/Contacts American Ireland Fund – Declan Butler Irish Society of Insolvency Practitioners – Warren Baxter Barretstown Serious Fun Camp – Colm Mc Donnell Irish Tax Institute – Lorraine Griffin, Karen Frawley Brothers of Charity Ireland – Ger Lyons Irish Youth Foundation – Marguerite Larkin Business to Arts – Mary Fulton Leinster Society of Chartered Accountants – Oliver Holt Chambers of Commerce – Colm McDonnell, Cathal Treacy Limerick Enterprise Development Partnership – John Gilmartin Chartered Accountants Ireland – Ronan Nolan (President) Gerry Fitzpatrick, Daniel Gaffney, Glenn Gillard, Oliver Holt, Gerry Keating, Louise Kelly, Sinead Mc Hugh, Niall Walsh, Padraic Whelan Meath Economic Forum – Brendan Jennings Cork Society of Chartered Accountants – Kevin Butler Mid-West Society of Chartered Accountants – Gerard Casey Debra Ireland – Harry Goddard Paralympics Ireland – Brendan Jennings Diabetes Ireland – Pat Cullen Pensions Board – Niall Walsh Hedge Funds Care (Ireland) – Christian MacManus Scouting Ireland – Niall Walsh IMI Board – Brendan Jennings St Patrick’s Hospice Foundation – Colm McDonnell Irish Funds Industry Association – Alan Cuddihy, Darren Griffin, Deirdre Power Trinity Student Managed Fund – Brian Jackson Irish Hockey Association – Eimear McCarthy 11 Our People 12 Our People Engaging with our people – Deloitte People Survey Engaging with our people, last year we asked everyone to participate in the Deloitte People Survey conducted by Kenexa. The questionnaire comprising 62 questions was designed to focus on engagement levels across the firm and to allow for benchmarking against professional services organisations and other Deloitte member firms. The participation rate was at 92%. An engagement score can be described as being ‘on the mark’ with both professional services and Deloitte global norm. However, we are committed to focusing our efforts on differentiating ourselves from other professional services and member firms. Our performance enablement score is strong and is primarily driven by our people’s belief that senior management is committed to providing high quality service. A lot of work was carried out across the firm to address engagement priorities raised by the survey feedback. Some examples of actions taken include; 1. Our people said that being appreciated and valued by your line manager is important. Leadership is vital and it is important that we as role models ‘walk the talk’ and understand the impact of our behaviour on individuals and on our teams. To assist this we launched a pilot of a process called ‘Upward’ feedback or ‘180° feedback’, for the partner group. The purpose of this feedback is to enhance self-awareness about working as a team, being role models and inspiring people. We plan to roll this out to directors and senior managers so we can all better understand our impact. 2. Our people asked for a vision that is clear, motivates and differentiates Deloitte. We enlisted the help of Rothco, an external branding company who are experts in this area. Our people’s input to the Discovery Phase – through the completion of the online poll, the one-to-one meetings, focus groups and workshops has been invaluable. Rothco have helped us to define our internal and external “Deloitte story”. This will help us and the external market better understand our vision and unique culture. 13 3. Our people want their performance to be recognised in ways that are meaningful to them. We assume that people know what constitutes reward however recent feedback showed that there was little awareness of the various components that make up the reward package. Reward presentations took place with the trainee group to highlight the total reward package, including transparency around salary scales. Timely feedback & recognition is a fundamental component of engagement. Since November 2013, over 2,500 Deloitte dots have been awarded. The dots are awarded to people who have gone that ‘extra mile’. Following the feedback it was clear that we needed a way to recognise the management group. Last year we introduced a Management recognition programme for Assistant Managers up to Director level. To date, 250 vouchers have been issued to members of the management team and 140 people have attended quarterly recognition lunches with Brendan Jennings. 4. Our people have asked for greater opportunities for growth and development. Developing our leadership capability is a key priority for the firm. Over the past 12 months we have launched a new Partner Development Programme and a Director Development Curriculum to build the capability of our leadership teams, particularly in the area of people development, coaching and business development. We will continue to invest in the development of our people. Feedback from our new managers told us that you would like more support in transitioning into the Assistant Manager and Manager role. ‘The Empowerment Programme’ focuses on developing people management skills that empower new managers to fully understand their new role and be successful in this transition. This programme has been offered to all newly promoted / newly hired Assistant Managers. As a firm we are committed to providing our people with a distinctive talent experience. ‘Looking Ahead’ workshops have been developed for the trainee and senior group to assist in having meaningful year-end conversations with their Appraisers focusing on what matters most in career development Alongside the firm-wide updates above, there has been significant work done at department level, with approximately 200 people involved with the GPS committees (both firm-wide and departmental), focus groups and project teams. The Deloitte People Survey will be rolled out again in 2015 and we look forward to engaging with you next year and continuing on our journey of continuous improvement. 14 Recognition Long Service Awards We have reviewed our length of service recognition awards and have made a number of enhancements for FY14, in recognition of long service. We have improved our communication on awards already in place (such as additional annual leave after 3 years’ service for the below management groups and additional annual leave after 10 years’ service for the manager group).We have also introduced celebratory events for those who reach their 5, 10 & 25 year milestones with the firm, along with introducing a gift at the 10 year milestone. These enhancements are aimed at celebrating key milestones in people’s careers and recognising and appreciating long service with the firm. Wellbeing Deloitte Working Parents Forum We re-launched our working parent’s forum this year. The forum’s mission is to connect working parents, prospective parents and those interested in topics relating to parenting with each other to share resources, ideas, information, and sometimes just stories to provide peer support. The goals of the Parents Forum are to: • Support working parents by providing a resource and support group • Facilitate the creation of best practice and tools for Deloitte’s working parents • Educate parents on the firm’s benefit’s and policies • Create an awareness of the firms effort to support work/life balance • Maintain and enhance Deloitte’s reputation as a family-friendly firm Monthly talks will take place on a range of topics and these will be communicated firm wide. If you would like to offer suggestions or feedback please do so by e-mailing: workingparents@deloitte.ie There is a wide range of useful resources available on Deloitte Resources, ranging from our policies and forms, parenting information leaflets to information on our emergency childcare and adult care offering with Bright Horizons - https://ie.deloitteresources.com/people/ employerofchoice/Pages/Working-Parents-Forum.aspx Awareness Week (mental health champions) The firm launched the first ‘Awareness Week’ in May 2013 to raise awareness and reduce stigma associated with mental health and disability in the workplace and to highlight the supports available in Deloitte. Following on from its success, we launched an ‘Awareness Month’ in May 2014, with a view to making this an annual initiative. 15 What did we do? See Change Mental Health Workshops Kanchi Disability Awareness Workshops Dignity at Work Training Daily Information E-mails Profiling The Deloitte Employee Assistance Programme, etc. Dignity at Work Training These sessions discuss dignity at work and reiterate the importance of treating people with respect and dignity and creating an envionment free from harassment or bullying. Kanchi Disability Awareness Workshops This 1 hour 15 minutes workshop focused on addressing disability in the workplace and addressing the skills you need to interact more confidently and competently with colleagues/clients with disabilities. 16 Deloitte ROI People Facts - 31 May 2014 People Dublin Cork Limerick Total Gender 1,174 102 86 1,362 Male 665 Female 697 Nationality European Asian 1319 18 African 5 North American 1 Oceanic 2 Other 17 Age Oldest 64 Youngest 20 Average Age 29 Promotion figures for 1 June 2013 – 31 May 2014 Grade Male Female Total Partner 3 0 3 Director 7 1 8 Senior Manager 10 6 16 Manager 19 18 37 Assistant Manager 20 30 50 Total 59 55 114 17 The Community 18 The Community We aim to provide a valuable and sustainable contribution to the community. We do this in close co-operation with our people. By agreeing common objectives and by providing and supporting volunteering opportunities, both inside and outside working hours, we seek to gain maximum impact from our joint efforts. Summary 2013/14 2014/15 Projected People 444 470 Hours 3,210 3,400 Spend 35,007 40,000 Other Volunteering Hours 1,658 1,700 Pro Bono Client Service Hours 392 400 Cash €86,021 €90,000 In-kind €12,761 €13,000 Total €98,782 €103,000 Partners and Staff €33,802 €35,000 Firm €13,500 €15,000 Total €47,302 €€50,000 IMPACT Day Firm Donations Charitable Fundraising 19 IMPACT Day continues to be the mainstay of our volunteering effort in the community. The exceptionally positive feedback from both volunteers and benefitting charities and not-for-profits is re-assuring. For the first time in 2013 we were affected by adverse weather conditions resulting in the cancellation of some outdoor projects. For 2014 we aspire to expand our range of projects to include ‘Professional Skills Volunteering’ projects. This will allow us to use our professional skillset in a volunteering context and thereby enhance our contribution to the Community. Ongoing volunteering opportunities continue to be available through Junior Achievement, Early Learning Initiative, Bridge 21 and others. The highlight of the year was the trip to Uganda by 17 Deloitte volunteers as part of a Nurture Africa placement. The group used their Professional Skills to empower local community development projects. This initiative was shortlisted for the Chambers Ireland “Excellence in International CSR” Award. For details on the Firm’s Volunteering Policy including information on Volunteering Leave see the Corporate Social Responsibility Page on Deloitte Resources. We continued our Pro Bono support for Ashoka Social Entrepreneurs and The Irish Youth Foundation. The Deloitte Endowment Fund continues to provide scholarship support under the Dublin City University Access Programme. The amounts raised through Charitable Fundraising reflect the long tradition of generous giving in the firm. The aggregate amount raised for the Society of St. Vincent de Paul has now exceeded €150,000 over ten years. If you would like to get involved in fundraising the CSR Team would like to hear from you. Firm-wide fundraisers must be vetted in the first by CSR. For details of the Firm’s Charitable Donations Policy including information on Fundraising see Deloitte Ireland Community Policies. Deloitte shares information on its Community support on the Business in the community Ireland Impact Map, see the map here. The Map is a measure of corporate support for the community across the whole of Ireland. Our Projections for 2014/15 under all headings reflect our intention to strengthen and expand our commitment to supporting the Community. 20 IMPACT Day 2013 On 3 October 2013 over 400 Deloitte staff from the Dublin, Cork and Limerick offices took part in a day of volunteering on fourteen community projects. Business in the Community Ireland assisted in sourcing projects for the day. Jen Casey (Consulting) took on the demanding lead role for the second time and was duly supported by Claire Bergin from the CSR Team. The wider IMPACT Day team was made up of 16 leaders from across all departments in the Dublin office helping 13 different organisations in Dublin and Kildare and a further two projects with St Vincent De Paul homeless shelters in Cork which were coordinated by an organising committee made up of representatives from the Cork and Limerick office. Please see further detail in the attached appendix on all projects for IMPACT Day 2013. Pro Bono During the year, Deloitte provided 392 hours of service on a Pro Bono basis as follows: Ashoka Ashoka is a leading global forum for social entrepreneurs around the world. Ashoka seeks out individuals with creative new ideas that have an internationally scalable social impact to elect and support them as Ashoka Fellows. In 2009 Deloitte committed to providing a level of professional services free of charge to Ashoka Fellows in Ireland. Over this time period, Deloitte has provided 880 hours of service in aggregate to three Ashoka Fellows. The Fellows supported include: • Third Age Foundation and Senior Citizens Helpline, both of which are founded by Mary Nally the Ashoka Fellow. Their objective is the inclusion of older people in the community. • Genio, which was founded by Madeline Clarke to promote and support the development of personalised services to meeting the needs of disadvantaged and vulnerable people. • Grow it Yourself which was set up by Michael Kelly and which aims to inspire people to grow their own food and give them the skills they need to do so successfully Children’s Jack & Jill Foundation The Jack & Jill Children’s Foundation provides nursing care and support for children with severe neurological development issues as well as offering some respite to the parents and friends. Irish Youth Foundation Irish Youth Foundation is a charitable trust which seeks to provide opportunities for children and young people facing adverse and extreme conditions 21 Volunteering Nurture Africa Founder and CEO of Nurture Africa, Brian Iredale first volunteered in Africa in 1997. During his volunteer work in an orphanage home, school, and work camp, Brian witnessed first-hand the high level of poverty and illness in Uganda. He decided to return to Ireland to study paediatric nursing, which would allow him to return to Uganda and offer better assistance. When he returned to Uganda in 2002, he realised that he could try to do something small in Ireland to help the many orphans and vulnerable children who were constantly unwell, but more importantly not getting access to any services from government institutions or NGOs. In 2003, Brian founded A-Z Children’s Charity; focusing the organisation on providing healthcare and education to the most vulnerable children within the communities that the organisation would operate in Uganda. He continued with this work on a voluntary basis until 2009, when he gave up paediatric nursing and started working full time for the organisation. In 2011, what was once known as A-Z Children’s Charity rebranded to Nurture Africa; a name which embodies the ethos and vision of the organistion into the future. Today in Uganda, Nurture Africa is sustaining the employment of 57 Ugandan staff members across all departments. Deloitte’s CSR programme in 2013 included a two week volunteering placement with Nurture Africa in Nansana, Uganda where 17 of our people travelled as part of a 44 member volunteer group. During the two week volunteering project the team put their professional skills to use with community based organisations in Uganda through capacity building and empowering the local organisations by providing accounting, finance and consultancy advice. The organisations’ main aim is to help those affected by HIV but sometimes the background work such as the accounts which ensure the work on the ground gets done, actually gets left behind but these operations are vital for the organisations to run efficiently and to deliver their programmes to those in the community. The volunteers were able to give strategic advice, help out in drawing up plans for grant applications, form policies as well help out with some organisational matters for the offices. The team’s skills were not just limited to the professional arena and this volunteering opportunity allowed the energetic workforce to put their enthusiasm, energy and other skills into various projects on the placement including library and sports classes with local schools. 22 As part of the volunteer placement, volunteers also get to visit families & businesses in the community and see the real life impact of where their fundraised money goes. Volunteers got to visit those who are on the HIV programme and see how they are living with this condition, but at the same time meet people who have set up sustainable businesses from which they can earn a living. 2013 Deloitte Volunteers Audit - Financial Services Consulting Jen Costello Jennifer Casey Cathy Gilmartin Susan Forest Liam Gleeson Michael Mc Mahon Tax Audit - CTB Kate Duffy Nicole Carroll Rachel Henry Sarah Caulfield Claire McNamara Elizabeth O’Farrell Kelly O’Brien Alanna White Kate O’ Keefe Audit - ERS Corporate Social Responsibility Anna Treanor Claire Bergin “Working with Nurture Africa was an amazing experience which I can highly recommend to anyone who has an interest in volunteering abroad. Uganda is a fascinating country where many people have very little in terms of material items, yet they are both proud and happy.” Susan Forest Manager, Consulting (EA), Dublin Office 23 Volunteering at home Junior Achievement Junior Achievement Ireland is an organisation that works towards encouraging young people to remain in education and teaches them the skills they need to succeed in a changing world. It is a worldwide organisation that helps 9.3 million young people each year and in Ireland, Deloitte helped Junior Achievement reach over 70,000 students in 2013/14 through participation in the School Partnership Programme and Mock Interview Sessions. Eamonn Coates, Director in Tax presenting a Junior Achievement certificate to a student from O’Connell’s School whom he delivered a six week Success Skills course to, which included mock interviews that were held in the Deloitte offices. Laura Tynan 1st Class Ellen O’Leary 3rd Class Ann-Marie Derham 5th Class Ellen Mackessy 1st Class Alan Cuddihy 3rd Class Maria Down 5th Class Michaela Costales 1st Class Eoin O’Sullivan 4th Class Clodagh Rooney 6th Class Lindsay Andrews 2nd Class Niamh Geraghty 4th Class Katie McNamara 6th Class Anita Ray 2nd Class Alan McAndrew 4th Class Brendan Kelly 6th Class Carol Dignam 2nd Class Shauna Bonner 5th Class Dermot Breen 6th Class Maeve Fleming 3rd Class Jane Steward 5th Class Lorna Hurley 6th Class 24 “The Junior Achievement Volunteering Programme has been one of the most enjoyable and fulfilling experiences I have had to date. The kids’ smiling faces, the funny questions and playing teacher for an hour - it is an opportunity I would highly recommend to anyone!” Laura Tynan, Financial Advisory. Picture above with Laura in St. Louis Infant School, Rathmines 25 Junior Achievement (contd.) Eight Deloitte volunteers helped with the mock interview process for CBS Secondary School James’s Street, Dublin 8 which were held in the Deloitte offices in collaboration with Junior Achievement Ireland. Rose Mary Hogan Adrienne Daly Jenny Walsh Grainne Ahern Brendan Kelly Sheena Murray Zoe Green Andrew McDermott “Once again I would like to thank Deloitte for inviting our students to take part in mock interviews. The skills the students learn from this experience is so beneficial and it really helps build their confidence. Each year Deloitte volunteers are welcoming, kind and really put the students at ease during their interviews. We really appreciate all the time and effort that goes into organising this event.” Ashlinn Cremer, Teacher, CBS Secondary School St James’s Street, Dublin 8 26 Volunteering Early Learning Initiative The Early Learning Initiative (ELI) which is based at the National College of Ireland (NCI) was developed to address the problem of educational underachievement in marginalised communities such as the Docklands community. Building upon tried and tested models of early years’ intervention, it is their mission to work with communities in areas of greatest need, to provide world-class parent and child learning support programmes. Deloitte volunteers continue to support career mentoring and school project judging throughout the year. “I was excited to start this volunteer work and was very impressed with the children’s ability to master the game of Rummikub (a numeric game, similar to dominoes) as well as questioning the numeric rules and thinking up innovative ways to “bend the rules”. It was extremely rewarding to act as their supervisor. I especially loved the way the families attended the practice sessions and were a terrific support. This helped make it more fun for the children and develop their numeric skills without them even realising it!!” Katie McNamara - Audit, FS ELI Volunteers Aedin Murray David Finn Lucy Harrington Aidan Lawless David McCaffrey Martha Davey Aislinn Brennan Gillian O’Mahony Mary O’Riordan Aoife Quinn Hannah Campbell Nicola Glover Barry Murphy Jim Meegan Paul O’Neill Brian Donnelly Katie McNamara Paula Rowan Brian Jackson Katie O’Sullivan Taragh O’Connor Caoimhe Murphy Lauren O’Donovan Ciaran Kenny Liam Duffy 27 Other Support: The Deloitte Endowment Fund at DCU The Dublin City University Access Programme is one of the largest and most successful programmes of its kind in Ireland. Its objectives are to develop positive attitudes to education, to encourage more students to consider third level education and to support those students who do make it to third level to complete their course of study. Through sustained investment over a number of years, the Deloitte Endowment Fund at DCU has now matured to €280,000. This will provide scholarship support to at least seven DCU students participating in the DCU Access Programme each year in perpetuity. In recognition of the firm’s leadership in establishing the fund, The DCU Educational Trust awarded Deloitte the DCU Leadership Circle Award. Kanchi Kanchi is a not-for-profit organisation that works to change mind-sets and behaviours around disability. Kanchi focuses on the value of difference and the ability of people with disabilities. Deloitte is a founding member of The Kanchi Network, the business membership network of Kanchi. Deirdre Power leads our effort. Fundraising SVP The Society of St. Vincent de Paul is a direct service non-profit organisation whose work primarily involves person-to-person contact with people who have a variety of needs. In addition to direct assistance, the Society tries to promote self-sufficiency, enabling people to help themselves. Any assistance offered by the Society is given in a nonjudgmental spirit of compassion, based on the need of the individual or family. A key strength of SVP is in the personalised delivery of help which makes it unique in its role as a charitable organisation. The origin of the Christmas Society of St Vincent de Paul fundraiser in Deloitte dates back to 2004. In the ten years since then an aggregate of €150,000 has been raised. 28 Movember In November 2013 a Team of Deloitte men led by Mark Kerr decided to partake in the Movember campaign in aid of the Irish Cancer society with the funds going specifically towards the research of men’s prostate cancer. The women of Deloitte also got involved by hosting a Movember themed bake sale. With all fundraising activities in house and personal request from the guys, a grand total of €14,411 was raised by everyone involved with the Deloitte team placing 4th overall in the country with Colm Mc Donnell raising a phenomenal €4,847 personally which saw him coming in 4th on the individual leaders board in Ireland. An award was presented to the team for the successful efforts, which is on display in the trophy cabinet in the academy! Globally Deloitte’s 1337 members raised an outstanding €286,400 in 2013 which saw them place 1st on the multinational leader board. Irish Cancer Society Daffodil Day Daffodil Day 2014 saw plenty of activity around the Dublin office with Daffodils on sale by the Director group, a bake sale in all departments and Jenga competition for a fun element to the day of fundraising. The HR Team were the winners of the Deloitte Jenga Competition which was an intense and exciting tournament, but most importantly €4,867 was raised on the day! Emergency appeal – Typhoon Haiyan Super Typhoon Haiyan (Yolanda), reported as one of the strongest tropical cyclones ever, made landfall in the Philippines on Friday, 8 November 2013. High winds and floodwaters displaced hundreds of thousands of people and some areas have suffered massive destruction and loss of life. Deloitte Philippines coordinated Deloitte donations which were distributed between Philippine Red Cross, Philippine Business for Social Progress and World Vision Foundation (Philippines), all of whom are supporting local on-the-ground relief efforts, so Deloitte Ireland joined in the Deloitte Philippines relief effort and raised €3,500. Focus Ireland Focus Ireland works to end homelessness by providing over 60 services including access to information, housing, childcare and a range of education services throughout Dublin, Cork, Kilkenny, Kildare, Limerick, Sligo, Waterford and Wexford. There are over 5,000 people homeless in Ireland today, with one in seven of those being a child. In support of Focus Ireland and Brendan’s sleep out efforts, a denim day and numerous bake sales were held throughout all offices. Fundraising efforts in Deloitte both online and on the day contributed €5,860. A further €5,600 was raised from business and personal contacts bringing the total to €11,460. Other fundraisers: • • • • • ISPCC Table Quiz The Mater Foundation Go Red Day! Oesophageal Lollipop Day Walk in my Shoes - St Patrick’s Hospital Bring a Book Buy a Book -St Michael’s House 29 The Environment 30 Deloitte’s objective is to minimise the impact of our operations on the environment by means of our Green Agenda initiative. We seek to promote environmental sustainability to all our stakeholders including client, supply chain partners, employees and the communities within which we operate. IS014001 – Continuing the Journey One of the main reasons ISO management standards are so highly regarded is that to claim ongoing certification, an organisation must be audited on a continuous basis to ensure they continue to meet the requirements of their chosen standard. This independent verification gives clients and wider stakeholders the assurance that the organisation really does ‘walk the talk’. After achieving certification to ISO 14001 in 2010, Deloitte was granted certification for a three year period. During this timeframe we have had a series of surveillance audits conducted which have assessed our commitment to continuous improvement in environmental performance. Over this period we have had no major non-conformances against our management system which is a result of the continued focus and commitment of our management and staff. “Based on the recertification process, the management system continues to demonstrate the ability to support the achievement of statutory, regulatory and contractual requirements. The interaction of the system elements is effective; this is a mature well established system” Stacey Galway, Environmental Specialist Auditor, BSi Management Systems The final part of the certification cycle is the more comprehensive recertification audit at the conclusion of the third surveillance year. In 2013 we successfully passed the intensive re-certification audit and are pleased to report that BSi Management System granted Deloitte certification for another 3 year period, ending 2016. 31 Carbon Footprint The universally recognised Greenhouse Gas Protocol methodology is used to measure our footprint using regionally available emission factors in line with relevant guidance. Annually our carbon footprint is submitted to the Global firm for inclusion into the DTTL Global CR report and DTTL Carbon Disclosure Project submission. Sources of carbon from our operations which are not included on global reports are scope 3 emissions from Water use and Waste generation. Scope FY14 Fy14 vs Fy13 Included within scope 1 222tCO2e -2% Direct emissions – gas used to heat all buildings. 2 873tCO2e -14% Indirect emissions – Electricity used in all buildings 3 1080tCO2e +9% Indirect emissions – business travel (train/plane/taxi/car/contractor), hotel nights, paper procured, waste, water Total 2175tCO2e -2% 10% Scope 1 50% Scope 2 40% Scope 3 Included in Scope 3 is Business Travel; Waste and Paper. Deloitte continue to implement technologies and promote awareness to help reduce the areas within Scope 3. Below outlines the FY13/FY14 analysis of these areas, calculated by FTE. Paper Procured -18% Ongoing initatives such as follow-meprinting and printing duplex continue to assist us decrease our consumption. Waste -16% Some volumes are down slightly however reporting methodologies utilised by new waste contractors across the portfolio have affected figures positively. Business Travel +12% An increase in medium haul flight destinations which has a higher footprint than short haul flights has led to this increase, which was necessary. 32 2020 Objectives Since inception of our Green Agenda programme, several initiatives have been implemented which have helped reduce our Carbon Footprint. A decision was made this year to adjust our baseline year forward to FY13 from a previous baseline year of 2010. Below are the key objectives for 2020: Objective 1 Reduce scope 1 & 2 carbon emissions by 10% per FTE Objective 2 Reduce waste by 10% per FTE Objective 3 Reduce water use by 5% per FTE in buildings where consumption available Objective 4 Reduce business travel by 10% per FTE Objective 5 Reduce paper consumption by 10% per FTE Objective 6 Reduce commuting footprint Objective 7 Environmental Sustainability embedded into procurement and supply chain Objective 8 Engage stakeholders on biodiversity 33 Ongoing Initiatives Water Follow-me-printing Following refurbishments to our Limerick office in 2012 and Cork office in 2013, we have rolled out refillable water bottles to both offices, replacing the need to purchase plastic water bottles. Follow-me-printing was implemented in our Dublin offices in 2007. This initiative was rolled out in our Dublin offices in 2011. Following the life-cycle replacement program of the multi-function printers, follow-me-printing is to be introduced to our Cork and Limerick offices. Energy Business Travel Rail Policy Staff are encouraged to use rail wherever possible. Since 2012, our staff do not fly within Ireland. Deloitte are on a green tariff with their energy supplier. Energy efficiency is a pre-requisite for replacement of all plant & equipment. LED and PIR lighting is used when appropriate. Air Travel Business Travel and in particular air travel, continues to be an area that contributes significantly to our carbon footprint. With the continued investment in and promotion of technologies that facilitate a change to how we work (video conferencing and telephony etc.), it is hoped that in the coming years we will see a reduction in our Business Travel per FTE. Commuting Deloitte continue to be participants of the Taxsaver Travel and Cycle to Work schemes, which assist in providing tax incentives for employees to cycle or use public transport to get to/from work. Mobile Strategy Deloitte continue to invest in telephony and video conferencing solutions: MS Lync Unified Communication and Polycom Real Presence. We are currently in the process of rolling out MS Lync 2013. Waste We encourage separating waste streams at source. Communal bins are installed in all offices and individual desk bins have been removed. 34 What’s happening in the year ahead! Refurbishment Projects in our Dublin office Deloitte will undertake a number of refurbishment projects in its Dublin office. Innovation and Sustainability are embedded into the tender process and will be considered at every stage of the projects. Changes to the ISO14001 Standard In 2015, the new ISO 14001:2015 standard will be published. It is currently in final consultation stages but the widely anticipated changes include: • A greater understanding of the organisation’s strategic context and engagement with interested parties • Greater focus on environmental performance improvement across the value chain • Evaluating organisational risks and opportunities in the context of external environmental conditions (e.g. adapting to climate change, resource availability) • Strengthening requirements on the involvement of top management and integration of environmental management into core business processes and alignment with business strategy • Greater clarity on external communication, including emphasis on data quality and assurance These changes will require us to adapt our approach for example: • Increased understanding and measurement of the environmental impact from our supply chain and our services • Formal external verification of our reported environmental data We have already started to address the forthcoming changes and are well positioned to meet the new requirements over the coming years. GREEN TEAM While all staff members have a responsibility to adhere to our environmental policy, there are a number of key staff members who actively manage the Green Agenda supported by the leadership of the firm. John Gray – Director Technology & Operations Gemma Osaseyi – Environmental, Health & Safety Officer Pauline Scott – EMS administration Gary Bartley – Manager Serco Property Services Jeanette Champion – Regional Representative Cork Ruth O’Neill – Regional Representative Limerick 35 CSR Management and Operation CSR is a separate function in Deloitte under the leadership of Ronan Nolan, Partner who is supported by: • Gerry Keating - Director, Human Resources, • Claire Bergin - CSR Administrator We have worked closely with Business in the Community Ireland in developing our CSR activities. We have also worked closely with other Deloitte offices worldwide with whom we share many of our CSR aspirations and challenges. Lastly, we seek to make CSR as inclusive a process as possible. We do this by inviting participation in organising and delivering events such as IMPACT Day and by welcoming ideas and suggestions. We do this in the knowledge that, by involving as many people as possible, we will be best able to maximise our contribution to society. DTTL Global Corporate Responsibility Policy As leading professional services organisations, the Deloitte Touche Tohmatsu (DTTL) member firms have much to contribute to public policy, business, and society throughout the world. As such, we respect human dignity and expand our capabilities through inclusion and cultural diversity. We promote the highest levels of ethical behaviour, advance education and culture, and advocate sustainable use of natural resources and respect for the environment. We demonstrate this through: • Investments in our people • The advice and services we provide to clients • Environmentally sustainable operations • Commitment to our local communities and the wider society 36 Contacts For more details please contact: Gerry Keating Director T: +353 1 417 2655 E: gkeating@deloitte.ie Dublin Deloitte & Touche Deloitte & Touche House Earlsfort Terrace Dublin 2 T: +353 1 417 2200 F: +353 1 417 2300 Cork Deloitte & Touche No.6 Lapp’s Quay Cork T: +353 21 490 7000 F: +353 21 490 7001 Limerick Deloitte & Touche Deloitte & Touche House Charlotte Quay Limerick T: +353 61 435500 F: +353 61 418310 www.deloitte.com/ie Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/ie/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has in the region of 200,000 professionals, all committed to becoming the standard of excellence. This publication contains general information only, and none of Deloitte Touche Tohmatsu Limited, Deloitte Global Services Limited, Deloitte Global Services Holdings Limited, the Deloitte Touche Tohmatsu Verein, any of their member firms, or any of the foregoing’s affiliates (collectively the “Deloitte Network”) are, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your finances or your business. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication. © 2014 Deloitte & Touche. All rights reserved Appendix 38 Appendix Impact day 2013 Alone ALONE is an independent charity that works with the 1 in 5 older people who are homeless, socially isolated, living in poverty or in crisis. They provide supportive housing, befriending, community response and campaigning services to hundreds of older people every week. Location: Kilmainham Project Lead: Jane O’Sullivan (Tax) Number of Volunteers: 43 Type of work carried out: Windows washed, gates and doors painted, gardening work, water feature prepared ready for planting by the residents. “Deloitte provided all the paint and tools which really made this activity worthwhile for Alone. Some of the work would never have been done without their support as the ALONE budget doesn’t stretch to what is considered cosmetic but in reality is important for the residents and their homes.” “The volunteers were working on people’s homes so the work made a huge difference to the residents. They enjoyed the banter and the interaction in the common room. The volunteers were ‘really amazing’ and ‘full of enthusiasm’. In terms of organisation they were ‘phenomenal’. They brought everything with them - all the kit, paint, lunches, even ‘wet paint’ signs. No hesitation in having Deloitte volunteers again!” Response from charity 39 Appendix Alzheimer’s Society The Alzheimer Society of Ireland is a national non-profit organisation that works across the country in the heart of local communities providing dementia specific services and supports as well as advocating for the rights and needs of all people living with dementia and their carers. Project location: Crumlin Project Leads: Aidan Lawless, David McCaffery (Audit, FS) Number of Volunteers: 22 Work carried out: Railings painted at the Kilmainham location where the volunteers also dug out foundations for a sensory garden and pathway and moved many wheel barrows of soil. “Without the Deloitte volunteers the sensory garden would not have been started this year. It will now be finished by midNovember and will raise the quality of service offered to Alzheimer sufferers in the centre. They will now have somewhere nice to sit that is calming and relaxing.” Response from charity 40 Appendix Barretstown - Serious Fun Camp Barretstown is a specially-designed camp that provides Therapeutic Recreation programmes for children with serious illnesses and their families. Location: Co Kildare Project Lead: Graham Murphy (Audit, ERS) Number of Volunteers: 42 Work carried out: Laid paths for the pet farm – most of the labour was digging out the paths and laying the gravel, built a shed for the pet farm as well as painting the Equestrian centre and all animal store sheds – inside and out! “I wanted to express our most heartfelt thanks and appreciation to you and your colleagues for the amount of work you did at Barretstown. It was a significant task and your colleagues made a huge difference. I hope they enjoyed it and got a good feel for the place and the difference they were making. The Deloitte volunteer day really is a great example of a company putting significant time and resources in to a volunteering experience for the benefit of staff and the charity. Barretstown was very proud to be part of it this year. We really hope this is not the last time we will see a team from Deloitte at Barretstown.” Liz Denieffe, Fundraising Account Manager, Barretstown 41 Appendix FAST The Finglas Addiction Support Team (FAST) was originally set up by a group of volunteers from the Finglas community who realised that there were limited services for drug users and family members in the area. Since 2004 the service has grown and continues to develop into a diverse service widely used by people within the Finglas community. Location: Finglas Project Lead: Oliver Holt (Audit, FS) Number of Volunteers: 18 Work carried out: Built a hen/duck coop, dug ponds for the fowl, dug pond for the water feature and laid plants. “Deloitte provided a budget which was very useful to complete this project. The main benefit is the social/community inclusion, which rids some of the myths about addiction and for the volunteers to see the impact of having this garden in the local community. The volunteers had no hesitation in getting stuck in and they came prepared. An awful lot of work was done by the volunteers despite the weather. It was amazing!” Response from charity 42 Appendix Fledglings Fledglings is An Cosán’s not-for-profit social franchise providing high quality, affordable early year’s education for the children of Tallaght West. Fledglings also provides FETAC-accredited training and High Scope training for early years educators, as well as courses in parenting and even a course for grandparents. Location: Tallaght Project Lead: Sarah Geoghegan (Corporate Finance) Number of Volunteers: 28 Work carried out: The side garden of the Fledglings site was cleared of weeds, new planting areas dug out and plants were laid. “Lovely people! Weather was awful but nobody shirked the work” Response from charity Headway Headway’s clients are people who are affected by brain injury-both the person with acquired brain injury and their support network of family and friends. Location: Clondalkin Project Lead: Liam Walsh (I.T) Number of Volunteers: 12 Work carried out: 2 training rooms painted “Biggest impact is on clients. The centre was very grubby and the painting has cheered up the room. We’re delighted with the results. The volunteers were great and even cleaned up afterwards!” Response from charity 43 Appendix Heritage Garden The Heritage Community Garden is a community project at Avila Carmelite Centre in Donnybrook. The 200 year old walled garden was restored to its original existence, recreating a place for the entire community to come together and get involved. Location: Donnybrook Project Leads: Dermot Breen (Consulting), Jim Nolan (Tax) Number of Volunteers: 36 Work carried out: 14 people were assigned to painting of the 2 sheds on site, a further 13 people were assigned to painting the railings and another 9 were assigned to work in the garden and filling a skip. “Huge benefit to get so much work done. Volunteers asked a lot of questions and learned a lot about bees and food growing. The work by the Deloitte team was a great acknowledgement for the other volunteers and community, some of whom have issues such as isolation and mental health problems. Down to Jim and Dermot who were very thorough, they knew the plan for the day and encouraged and supervised the team. They were excellent! We were delighted that Deloitte chose us!” Response from charity 44 Appendix Irish Deaf Society Shop The Irish Deaf Society seeks to achieve and promote the Equality and Rights of Deaf people in Ireland. Proceeds from the IDS shop helps to fund the much needed services to communities throughout Ireland. Location: Phibsboro Project Lead: Sinead Ovenden (Audit, ERS) Number of Volunteers: 18 Work carried out: Painted the whole inside of the shop, painted the backroom/storeroom including shelves, toilet, and dressing room. Put letters over the security door and on the staff room. Hung wall-paper in the dressing room and painted the ceiling with special paint in the backroom that was previously ruined by the steamer. Placed frames around all the signs behind the till and organised them to look tidier. Painted funky signage for all the sections of the shop, ladies, kids wear etc. Also helped with the window display and painted materials for it! “The biggest benefit will be seeing the shop generate future revenue as customers enjoy coming into the shop now as the place looks and feels nicer, repeat business is expected as a result of the work. Customers are inclined to try on clothing now as the dressing room is more enticing. This will help sales as previously clothes were often returned as they didn’t fit. The staff feel that it’s a nicer environment to work in. The staff themselves are volunteers so it’s nice to be able to provide them with a pleasant working environment. Customers have been paying compliments about the new appearance of the shop. Some asked had the shop been extended as it appeared bigger and longer. Also with new signage, customers know what charity they are supporting which is vitally important for awareness of the Deaf Society. The volunteers did a brilliant job and were so friendly - would have them back again in a heartbeat!” Response from charity 45 Appendix Matt Talbot The Matt Talbot Trust is a community based organisation founded nearly 30 years ago who support adults involved in the criminal justice system and those in recovery from drug addiction. The IMPACT Day volunteers carried out work at the Ballinascorney site in the Dublin Mountains which has been used as a rural retreat for residents of Ballyfermot and surrounding areas for the last 20 years! Each summer, 25 or so families take part in the Family Summer Programme, where families are invited to stay in the house at Ballinascorney for a few days. From there excursions and activities are run throughout the month of July. Location: Ballinascorney Project Lead: John Stewart (Tax) Number of Volunteers: 13 Work carried out: 5 bedrooms painted- the rooms were prepared for painting by the volunteers who sanded surfaces and put down masking and dust sheets. The bedroom walls and ceilings were painted as well as the hallways throughout the building. “Matt Talbot has no budget or time for the maintenance work of the centre so the work would never have been done. Decorating and painting with the bright colours chosen for the rooms helps make staff feel they are providing the families with the ‘nicest place as possible to stay’. The work done gives a ‘wonderful feeling for the staff that things are moving along’ and improving in the centre. The work makes the families feel genuinely valued as their environment is improved for them to make their stay more enjoyable. It will give a ‘wonderful boost’ to the families who use it in the summer and the women’s group who use it for respite throughout the year. In the time the volunteers had on the day, they did ‘tremendous work’ as they were ‘eager and willing’.” Response from charity 46 Appendix Scoil Chiarain Scoil Chiarain is a DEIS school based in Donnycarney. DEIS schools provide for a standardised system identifying levels of disadvantage and an integrated School Support Programme. Location: Donnycarney Project Lead: Mark Spelman (Tax) Number of Volunteers: 28 Work carried out: Painted sheds, trimmed hedges, made a compost area near the playground safer (removed nettles etc.). Resurfaced the playground area. “Ciara, the principal, had no time to investigate solutions to the playground surface. Mark found a company who could do it. This company, influenced by what Deloitte were doing, agreed to do the resurfacing at an affordable cost, approximately half of what had estimated. The saving of time in finding the solution is a huge benefit to Ciara. The staff are delighted with the revamp and the cheery yellow walls. The whole place has been given a lift. What was previously an eyesore is now vibrant and cheery. The volunteers were ‘all great’. Despite the appalling weather and being mucky and drenched to the skin they saw everything through. The standard of work was high and their attitude was great. Ciara particularly praised Mark’s drive and enthusiasm. Deloitte’s work will have a ‘lasting impact’. Ciara said she “can’t thank them enough.” Response from charity 47 Appendix SVP Ozanam House SVP is a voluntary organisations working directly with people in need through an action-orientated programme attempting to effect positive change through social justice. Ozanam House has been used by the Society of Saint Vincent de Paul for a variety of purposes over the past 80 years. Location: Mountjoy Square Project Lead: Marguarita Martin (Audit, SME) Number of Volunteers: 30 Work carried out: Team painted nearly half the building (10,000 sq. ft.), 2 coats in 4 hours! “Up to €3,000 costs avoided. The work done improves quality of service offered to the clients and an unexpected huge benefit for staff – there was high energy on the Friday after Impact Day, they were ‘blown away’ that a company would come in and do this for them. The place is so fresh it lifted the staff. 500 people a week use the centre so huge impact on them. The volunteers were a lovely group - did extra work above and beyond what had been scoped. The standard of work was great.” Response from charity 48 Appendix YMCA The City of Dublin YMCA has been helping vulnerable young people in Dublin’s Inner City for over 160 years through Youth work, education, family support programmes, community childcare and community employment. Location: Aungier Street Project Lead: Dave Richardson (Audit, SME) Number of Volunteers: 32 Work carried out: Painted corridors, doors and skirting boards on ground and first floor, the gym and crèche. Painted over the old mural in the corridor with 4 coats of paint to brighten and freshen up the area! “There will be an ability to generate future revenue as the cleaner, more professional look of the place will help encourage more people to join the gym and crèche (social enterprise). The volunteers kept their spirits up for the day as the work was tough with people constantly passing them in the corridor. They did a great job. The volunteers looked great in their t-shirts and they asked for very little from the staff. The staff feel more proud to show people around as they used to have to make excuses for the shabby look of the centre. The staff said ‘Oh really, they want to volunteer for us’ making them feel like the work they do is a worthy cause and recognised. The users of the centre and services feel prouder of the place knowing that the work was done for their benefit. Anyone who comes through the doors will notice the work done and it is good for potential customers.” Response from charity 49 Appendix Youth Work Ireland Youth Work Ireland is a federation of 22 local Member Youth Services with a national office that operates an integrated Youth Services Model that delivers a range of targeted projects, services, youth clubs and programmes to young people. The aim of Youth Work Ireland and its Member Youth Services is to provide every young person with the opportunities to get the right tools for life and to change communities. Location: Lower Dominick Street Project Leads: Cathal O’Shea (Audit FS), David Hannan (Consulting) Number of Volunteers: 12 Work carried out: Rooms painted - an office and meeting room. “The work done will allow us to re-purpose a room as an office and then rent out to generate income. The income generated will help secure the services they offer to youth.” Response from charity The Region The region supported two St Vincent De Paul homeless shelters in Cork. A big thank you to the 75 staff members from both offices that supported this great cause by painting, scrubbing and working flat out for the day! The event was a big success for both the charity and Deloitte. A special thank you to the organising committee: Wendy Howell, Ruth O’Neill, Jennifer Gallivan, Noel Vaughan, Ciaran Treacy, Fiona Duffy, Jean O’Callaghan, Maria Down and Jemma Scannell. 50