NORSTAR IVR INSTALLATION MANUAL
This document, used as a general reference guide, should enable the installation technician to fully understand what is required
to complete the installation of the Dial-Rx Norstar Interactive Voice Response (IVR) System.
VT Dial-Rx NS Installation Manual
Document Number T001-APP rel.1
Page 1 of 11
IVR
VT Generic NS IVR Installation Manual
Page 2 of 11
IVR
Voice Ports 1 – 4
(Port 1 is closest to
the cabinet door)
IVR Modem
(Connect modular
patch cord from
ATA to port
labeled Line)
IVR Network
Connection
IVR Serial
Printer
Connection
VT Generic NS IVR Installation Manual
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Installing the Voice-Tech IVR System:
•
Mount the IVR unit, preferably on a 2 x 2 backboard.
•
Ground the IVR unit.
•
You will either need to connect the internal IVR modem to the internal ATA on the Compact ICS, an external ATA on a spare port, a line share
device or directly to a analog CO line using one of the provided 6-conductor patch cord and box jack.
•
Using the additional 6 conductor patch cords and box jacks provided, wire all 4 voice ports of the IVR to 4 spare ports on the Norstar. THE
PORTS MUST BE WIRED SEQUENTIAL ORDER.
•
Connect the IVR power cord to A/C power and then to the IVR unit itself. Confirm that the unit has power.
•
Identify which CO ports the pharmacy lines are connected to, including any doctor lines.
VT Generic NS IVR Installation Manual
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Connecting The IVR Serial Printer:
In order for the IVR to communicate with the pharmacy during times that a connection with the pharmacy software system is lost, the IVR serial printer will need to be installed.
This printer is also used for printing a history of refills, system statistics, notification of doctor and customer messages, as well as other information that may need to be
communicated to the pharmacy staff. Below you will find the steps needed to complete this stage of installation.
PRE IVR INSTALLATION:
1. A CAT 5 cable must be run from the pharmacy counter or desired location of printer, to within four (4) feet of the installation area for the IVR system.
2. Each end of the CAT 5 cable will need to be terminated on a CAT 5 jack. Standard CAT 5 wiring configurations will need to be followed. The CAT 5 A configuration or B
configuration will work as long as both ends of the CAT 5 cable are terminated identical on each end.
3. Using a marker, clearly label the CAT 5 jack located in the IVR installation area as well as the CAT 5 jack located in the pharmacy as follows: IVR Printer.
DURING IVR INSTALLATION:
1. Connect the Male DB-25/8-conductor modular cord labeled printer or stallion (supplied with the IVR system) to the CAT 5 jack labeled IVR Printer, in the area where the
printer is to be located. The Male DB-25 connector will plug into the Female DB-25 connector located on the back of the IVR printer.
2. Connect the Female DB-25/8-conductor modular cord labeled VRU or IVR (supplied with IVR) to the CAT 5 jack labeled IVR Printer, in the IVR sytem installation area.
The Female DB-25 connector will plug into the Male DB-25 connector l ocated o n IVR.
IVR Serial
Printer
Connection
This is the IVR printer. Ensure
that it is conveniently located for
the pharmacy staff.
VT Generic NS IVR Installation Manual
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CAT 5 Ethernet Wiring Configuration:
In order for the IVR to communicate with the pharmacy software system, a CAT 5 cable must be run from the location of the pharmacy software system's network hub to the
location of the IVR.
PRE IVR INSTALLATION:
1. A CAT 5 cable must be run from the pharmacy counter or desired location of the pharmacy software system's network hub, to within four (4) feet of the installation of the
IVR system.
2. Each end of the CAT 5 cable will need to be terminated on a CAT 5 jack. Standard CAT 5 wiring configurations will need to be followed. The CAT 5 A configuration or B
configuration will work as long as both ends of the CAT 5 cable are terminated identical on each end.
3. Using a marker, clearly label the CAT 5 jack located in the IVR installation area as well as the CAT 5 jack near the pharmacy software system network hub as follows: IVR
Ethernet.
DURING IVR INSTALLATION:
1. In the IVR installation area, using one of the two provided CAT 5 Ethernet modular cords, connect the CAT 5 jack labeled IVR Ethernet to the Ethernet connection inside
the IVR system (See below). Note: You will need to route the modular cord through the only opening available on the IVR system.
2. In the pharmacy area use a CAT 5 (8-conductor Ethernet) modular cord to connect the CAT 5 jack labeled IVR Ethernet to an available RJ-45 port on the pharmacy
software system network hub. (Be sure not to use the hub “up-link port”.)
NOTE: Before the final testing can be done on the Network connection between IVR and the pharmacy database, a technician from
Voice-Tech must log into IVR to set up networking parameters.
This is a typical Network Hub. The
Network Hub that is located in the
pharmacy may be different.
This is the location of the Ethernet
card inside IVR, and is the only 8wire RJ-45 connection available.
VT Generic NS IVR Installation Manual
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Programming The 0x32 For Use With the IVR:
The IVR system that you are installing emulates Norstar 7310 telephone sets. When programming the 0x32 phone system it is very important that
you follow the programming forms in the next section of this manual. As each installation of IVR differs, the programming of the 0x32 phone
system may differ slightly as well. Please review the bullets listed below prior to programming the 0x32 phone system.
•
One of the sets in the pharmacy MUST be defined as the Prime Set for each of the pharmacy telephone lines. BY DOING SO, YOU ENSURE
THAT CALLERS WILL RING TO THE PHARMACY WHEN THE IVR SYSTEM IS OFFLINE.
• One of the sets in the pharmacy will be an Answer DN that is to appear on ALL other pharmacy sets. This is the extension that the IVR will
transfer callers to. If there is not a button available on one or more sets in the pharmacy you may then remove the PAGE button from the set.
YOU ARE REQUIRED TO INDICATE THE ANSWER DN AS WELL AS ALL OTHER PHARMACY EXTENSIONS ON YOUR IVR
INSTALLATION SIGN OFF SHEET.
• In some cases the store may enable night ringing. You must ensure that all IVR ports DO NOT receive ringing from CO lines not intended to be
answered by the IVR. However, the first port of the IVR DOES receive ring from ALL pharmacy telephone lines during times that night ringing
is enabled.
• The IVR must also be allowed to have access to the pharmacy line pool.
VT Generic NS IVR Installation Manual
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Programming Forms For the IVR With NORSTAR 0x32
Line Access
A= Appear Only R= Ring Only AR = Appear & Ring U= Unassigned
Station
Number
IVR
EXT
1
R
R
R
R
R
R
R
R
IVR
EXT
2
U
U
U
U
U
U
U
U
IVR
EXT
3
U
U
U
U
U
U
U
U
IVR
EXT
4
U
U
U
U
U
U
U
U
IVR
MODEM
EXT
U
U
U
U
U
U
U
U
Line Pool
Access
RX
Line
Pool
RX
Line
Pool
RX
Line
Pool
RX
Line
Pool
Prime
Line
ICM
ICM
ICM
1
1
1
RX Line 1
RX Line 2
RX Line 3
RX Line 4
RX Line 5
RX Line 6
RX Line 7
RX Line 8
Intercom
Keys
Answer
DN’s
RX 1
RX 2
RX 3
RX 4
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
RX Line
Pool
RX
Line
Pool
RX
Line
Pool
RX
Line
Pool
RX
Line
Pool
ICM
ICM
Leave
as is
Leave
as is
Leave
as is
1
1
Leav
e as
is
Leav
e as
is
Leave
as is
Leave
as is
Leave
as is
Non
e
Rx 1
Rx 1
Rx 1
ILG
VT Generic NS IVR Installation Manual
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Capabilities
Sets
FWDNA
FWD
Delay
FWD
Busy
DND
Busy
Handsfree
HF
AnsBK
Pickup
GRP
Page
Zone
Paging
D-Dial
Priority
Call
Hotline
Use
Hotline
Set
Lock
Aux
Ringer
Allow
RE-Dir
Re-Dir
Ring
ATA
Answer
Timer
Use
RingBK
IVR
1
RX
EXT
3
IVR
2
RX
EXT
3
IVR
3
RX
EXT
3
IVR
4
RX
EXT
3
RX 1
RX 2
RX 3
RX 4
7
Leave
as is
Leave
as is
Leave
as is
Leave
as is
Leave
as is
Leave
as is
Leave
as is
Leave
as is
Leave
as is
Leave
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Leave
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Leave
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Leave
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Leave
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Leave
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IVR
2
N
IVR
3
N
IVR
4
N
N
Auto
Auto
Auto
Auto
N
N
N
N
None
None
None
None
None
None
None
None
Y
Y
Y
Y
None
None
None
None
N
N
N
N
None
None
None
None
None
None
None
None
N
N
N
N
N
N
N
N
Y
Y
Y
Y
7
7
7
Use
Rng
Use
Rng
Use
Rng
Use
Rng
Leave
as is
Leave
as is
Leave
as is
Leave
as is
VT Generic NS IVR Installation Manual
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Line Programming
Trunk/Line Data
Line #
Telephone #
Trunk Type
Line Type
Dial Mode
Prime Set
Auto Privacy
Trunk Mode
Ans Mode
Ans W/ Disa
Line Grp.
Aux. Ringer
Full Autohold
Loss Pkg
RX CO 1
RX CO 2
RX CO 3
RX CO 4
RX CO 5
RX CO 6
RX CO 7
RX CO 8
Loop
RX LINE
POOL
Tone
RX EXT
Y
Super
Manual
Y
None
N
N
MediumCO
Loop
RX LINE
POOL
Tone
RX EXT
Y
Super
Manual
Y
None
N
N
MediumCO
Loop
RX LINE
POOL
Tone
RX EXT
Y
Super
Manual
Y
None
N
N
MediumCO
Loop
RX LINE
POOL
Tone
RX EXT
Y
Super
Manual
Y
None
N
N
MediumCO
Loop
RX LINE
POOL
Tone
RX EXT
Y
Super
Manual
Y
None
N
N
MediumCO
Loop
RX LINE
POOL
Tone
RX EXT
Y
Super
Manual
Y
None
N
N
MediumCO
Loop
RX LINE
POOL
Tone
RX EXT
Y
Super
Manual
Y
None
N
N
MediumCO
Loop
RX LINE
POOL
Tone
RX EXT
Y
Super
Manual
Y
None
N
N
MediumCO
VT Generic NS IVR Installation Manual
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Button Programming
BUTTON PROGRAMMING IS EXTREMLY IMPORTANT. IF SOME OF THE BUTTONS ARE NOT DEFINED PROPERLY, Dial-Rx WILL NOT BE ABLE TO
TRANSFER CALLERS TO THE PHARMACY.
DN’s Dial-Rx PORTS Extensions 400 - 403
M7310
Programming
Default
B01
B02
B03
B04
B05
B06
B07
B08
B09
B10
B11
B12 (Shift)
B13
B14 (Shift)
B15
B16 (Shift)
B17
B18 (Shift)
B19
B20 (Shift)
B21
B22 (Shift)
B23
B24 (Shift)
B25
B26 (Shift)
B27
B28 (Shift)
B29
B30 (Shift)
B31
B32 (Shift)
B33
B34 (Shift)
Blank
Blank
Blank
Blank
Blank
Blank
F70 (Transfer)
F66 (Voice call)
Intercom
Intercom
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
DND
Transfer
Call Fwd
Pick-up
Page
Conf/Trans
Last No.
Voice Call
Intercom
Intercom
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
Default
VT Generic NS IVR Installation Manual
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