Rev. 2.1

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, affix it to the interface cable.
This statement will be applied only for the printers marketed in U.S.A.
This Class A digital apparatus complies with Canadian ICES-003.
The above statement applies only to printers marketed in Canada.
Trademark acknowledgments
: Star Micronics Co., Ltd.
Notice
• All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express permission is forbidden.
• The contents of this manual are subject to change without notice.
• All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press. However, should any errors be detected, STAR would greatly appreciate being informed of them.
• The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
© Copyright 2012-2016 Star Micronics Co., Ltd.

These symbols are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not touch it.
Static electricity can damage the thermal print head. To protect the thermal print head from static electricity, do not touch it.
This symbol is located near the cutter.
Never touch the cutter blade, as you could injure your fingers.
This symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
This symbol is located near the screws securing the case or the protective plate, which should not be opened by individuals other than service personnel. Individuals, other than service personnel, should not remove these screws. High voltage areas in the case can be dangerous.
English:
Deutsch:
[German]
Svenska:
[Swedish]
Español:
[Spanish]
Português:
[Portuguese]
Français:
[French]
Suomi:
[Finnish]
Italiano:
[Italian]
Dansk:
[Danish]
Nederlands:
[Dutch]
Eesti:
[Estonian]
Warning:
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Warnung:
Dies ist ein Produkt der Klasse A. Bei der Verwendung dieses
Produkts im Haus- oder Wohnungsbereich k ann es zu
Funkstörungen kommen. In diesem Fall muss der Benutzer u. U. angemessene Maßnahmen ergreifen.
Varning:
Detta är en klass A-product. Denna produkt kan orsaka radiostörningar inomhus. Det kan då vara ett krav att användaren vidtar lämpliga åtgärder.
Advertencia:
Este es un producto de clase A. En entornos domésticos, este producto puede producir radiointerferencias, en cuyo caso el usuario deberá tomar las medidas oportunas.
Aviso:
Esse é um produto de Classe A. Em um ambiente doméstico, esse produto pode causar interferência de rádio; nesse caso, o usuário poderá ter de tomar medidas adequadas.
Avertissement:
Cet appareil est un produit de classe A. Dans un environnement domestique, ce produit peut générer des inter férences radioélectriques, auquel cas l'utilisateur devra prendre des mesures appropriées.
Varoitus:
Tämä on A-luokan tuote. Kotona käytettynä tämä tuote voi aiheuttaa radiotaajuushäiriöitä,jolloin käyttäjän tulisi ryhtyä vaadittaviin toimenpiteisiin häiriöiden ehkäisemiseksi.
Avvertenza:
Prodotto di classe A. È possibile che il prodotto generi interferenze radio in un ambienti chiusi. In questo caso l'utente deve intraprendere le misure adeguate per risolvere il problema.
ADVARSEL:
I et hjemligt miljø kunne dette produkt forårsage radio forstyrrelse.
Bliver det tilfældet,påkræves brugeren muligvis at tage tilstrækkelige foranstaltninger.
Waarschuwing:
Dit is een product van klasse A. In een woonomgeving kan dit product radiostoring veroorzaken. In dat geval moet de gebruiker de juiste maatregelen nemen.
Avertissment:
Ce produit est un produit de classe A. Dans un environnement résidentiel,ce produit peut provoquer des perturbations radioélectriques,auquel cas l'utilisateur peut se voir obligé de prendre les mesures appropriées.
Ελληνική:
[Greek]
Slovensky:
[Slovak]
Slovensko:
[Slovenian]
Česky:
[Czech]
Magyar:
[Hungarian]
Български:
[Bulgarian]
Polski:
[Polish]
Malti:
[Maltese]
Latviski:
[Latvian]
Lietuvių :
[Lithuanian]
Român:
[România]
ΠΡΟΕΙΔΟΠΟΙΗΣΗ:
Αυτό είναι ένα προϊόν κατηγορίας A. Σε οικιακό περιβάλλον,αυτό
το προϊόν μπορεί να προκαλέσει παρεμβολές ραδιοσυχνοτήτων
(RF),στην οποία περίπτωση μπορεί να απαιτηθεί η λήψη
κατάλληλων μέτρων από τον χρήστη.
Varovanie:
Toto je zariadenie triedy A. V domácom prostredí môže tento produkt spôsobovať rušenie rádiovej frekvencie. V takom prípade musí používateľ prijať príslušné opatrenia.
Opozorilo:
To je izdelek razreda A. V domačem okolju lahko ta izdelek povzroča motnje radijskih frekvenc,v tem primeru mora uporabnik ustrezno ukrepati.
VAROVÁNÍ:
Toto je produkt třídy A. V domácím prostředí může tento produkt způsobovat rušení rádiových frekvencí,a v takovém případí se od uživatele vyžaduje,aby učinil odpovídající opatření.
Figyelem:
„A” osztályba sorolt termék. Lakóhelyi környezetben ez a termék rádiófrekvenciás (RF) interferenciát okozhat,ebben az esetben a felhasználónak gondoskodnia kell a szükséges ellenintézkedésekről.
ВНИМАНИЕ:
Това е продукт от Клас A. В жилищна среда този продукт може да създаде радиочестотни смущения,в който случай потребителят ще трябва да вземе съответните мерки.
OSTRZEŻENIE:
Urządzenie to jest urządzeniem klasy A. W warunkach domowych urządzenie to może wywoływać zakłócenia o częstotliwości radiowej,wymagające od użytkownika podjęcia odpowiednich działań zaradczych.
OSTRZEŻENIE:
Urządzenie to jest urządzeniem klasy A. W warunkach domowych urządzenie to może wywoływać zakłócenia o częstotliwości radiowej,wymagające od użytkownika podjęcia odpowiednich działań zaradczych.
BRĪDINĀJUMS:
Šis A klases izstrādājums. Izmantojot šo izstrādājumu mājas apstākļos,tas var radīt radiotraucējumus; šajā gadījumā lietotājam var būt nepieciešams veikt atbilstošus pasākumus.
ĮSPĖJIMAS:
Tai yra A klasės produktas. Gyvenamosiose aplinkose šis produktas gali kelti radijo dažnių trikdžius. Tokiu atveju naudotojui gali reikėti imtis atitinkamų priemonių.
Avertisment:
Acesta este un produs din Clasa A. În mediul casnic,acest produs poate cauza interferenţe radio,caz în care utilizatorul trebuie să ia măsurile necesare.

1. Unpacking and Installation ................................................................................................... 5
1-1. Unpacking .......................................................................................................................................................................................5
1-2. Installation Notes ..........................................................................................................................................................................5
2. Parts Identification and Nomenclature ................................................................................ 6
3. Setup........................................................................................................................................ 8
3-1. Changing the Paper Width ........................................................................................................................................................8
3-2. Loading a Paper Roll ....................................................................................................................................................................9
3-3. Connecting to the Host PC ..................................................................................................................................................... 11
3-4. Connecting the Power Cable ................................................................................................................................................. 12
3-5. Turning the Power On and Off .............................................................................................................................................. 13
3-6. AsuraCPRNT Setup ( Admin Option ) .................................................................................................................................. 14
3-7. Connecting to Peripheral Devices ....................................................................................................................................... 15
3-8. Setup Precautions ...................................................................................................................................................................... 17
4. Mounting of Other Parts ......................................................................................................19
4-1. Mounting the Base Stand ....................................................................................................................................................... 19
4-2. Mounting to a Wall Mount Fixture (Not Included) ......................................................................................................... 22
4-3. Installing a microSD Card (Not Included) .......................................................................................................................... 24
4-4. Attaching a Security Cable (Not Included) ....................................................................................................................... 25
5. MSR / BCR ..............................................................................................................................26
5-1. MSR ................................................................................................................................................................................................. 26
5-2. BCR .................................................................................................................................................................................................. 26
6. LED Indicators .......................................................................................................................29
6-1. LED status during normal usage .......................................................................................................................................... 29
6-2. Recoverable Errors ..................................................................................................................................................................... 29
6-3. Unrecoverable Errors ................................................................................................................................................................ 30
7. Preventing and Removing Paper Jams ...............................................................................31
7-1. Preventing Paper Jams ............................................................................................................................................................. 31
7-2. Removing Paper Jams .............................................................................................................................................................. 31
7-3. Releasing the Cutter Lock ....................................................................................................................................................... 32
8. Maintenance .........................................................................................................................33
8-1. Thermal Head .............................................................................................................................................................................. 33
8-2. Platen Rubber Roller ................................................................................................................................................................. 33
8-3. Paper Holder ................................................................................................................................................................................ 33
8-4. Sensors and their Surrounding Area ................................................................................................................................... 34
8-5. Touch Screen , BCR Lens (MSR/BCR model and BCR model) ..................................................................................... 34
8-6. MSR and their Surrounding Area (MSR/BCR model and MSR model) .................................................................... 34

After unpacking, check that all the necessary accessories are included in the package.
Nuts (4) Screws (4) Rubber feet (4)
AsuraCPRNT unit
Base stand
Safety Instructions
Paper roll guide
Power cable
* Accessories vary depending on the model and the region where the AsuraCPRNT was purchased.
1. Install on a sturdy, level surface where the AsuraCPRNT will not be exposed to vibrations.
2. Locate the AsuraCPRNT near a power outlet so that the power cable can be easily accessed when needed.
3. Do not use the same outlet that is already being used by copiers, refrigerators, or other devices that generate electrical noise.
4. Do not install in locations exposed to direct sunlight.
5. Do not install in locations near an open flame or where hot air can build up.
6. Do not install in locations with poor ventilation or exposed to large amounts of dust.
7. Do not install in locations exposed to high levels of humidity.
8. This device employs a DC motor and switches that have an electrical contact point.
Avoid using the device in environments where silicon gas can become volatile.
9. Use the AsuraCPRNT within the operation range specified in the environmental requirements. Even if the ambient temperature and humidity are within the specifications, avoid exposure to extreme changes in environmental conditions.
The temperature range for proper operation of the AsuraCPRNT is shown below.
Operating temperature: 5°C to 45°C
10. Follow your local laws and regulations when disposing of the terminal.
5 -

❖
❖
1
2
6
7
5 4
3
1
2
When the AsuraCPRNT is started, the home screen is displayed.
Touch the screen to operate the AsuraCPRNT and applications.
The full color LED indicates the status of the AsuraCPRNT and any errors that occur.
Open to replace paper.
3
4
Open to replace paper.
The cover lock function can be used based on the setting.
Pull the lever down to open the printer cover.
5
6
*MSR/BCR Model, MSR Model only
7
*MSR/BCR Model, BCR Model only
Reads data on the magnetic stripe card.
Reads Barcode data.
6 -

Max 87°
❖
9
8
A
17
Rotatable counterclockwise
Max 180°
10 15 16
O I 100/10BASE MIC OUT DK DC24V
17
18 11 12 13 14
A
8
9
10
11
12
13
14
15
16
17
18
(Unit equipped with a main
power switch only)
Turns on the power of the AsuraCPRNT.
Starts the Admin Option when a system is running.
Sounds can be emitted based on the application settings.
Connects to the power cable.
Connects to USB devices.
Connects to a host PC using a USB cable.
*This is currently not supported.
Connects to a host PC using an Ethernet cable.
Connects to peripheral devices such as cash drawers.
Connects to a microphone.
Connects to speakers with built-in amplifiers and other devices.
A security cable (not included) is attached here for preventing theft.
Turns on the power supply to the main unit.
Main power switch should be turned on/off after the system is completely shut down.
7 -

When using 65-mm or 57.5-mm width paper rolls, attach the supplied paper roll guide to the AsuraCPRNT.
Also, from the home screen, start Configure to set the printing width. For details on the printing width, see the Configration
Manual.
Note: Do not change the paper width after operation is started.
Doing so can cause problems in printing or cutter operation because the wear of the thermal head, rubber rollers, and cutter varies depending on the paper width.
① Check that the loading position matches the paper roll width using the marks at the positions in the left figure below.
(Load 57.5-mm width paper at the 58 position.) With the AsuraCPRNT placed flat as shown in the right figure below, insert the paper roll guide so that it slides into the slot in the AsuraCPRNT.
6558
6558
② To attach, press down section A of the paper roll guide until it clicks into place.
A
8 -

1
If the cover lock function is used, release the cover lock by the admin option before shutting off the power. See 3-6.
AsuraCPRNT Setup ( Admin Option ) for the details of the admin option.
2 Open the front panel by grasping both sides of the front panel with your fingers, pull the cover open lever, and open the printer cover.
Cover open lever
3
Load the paper roll into the AsuraCPRNT in the direction indicated by the figure, and pull the leading edge of the paper straight toward you.
Note:
• Use a paper roll compliant with the AsuraCPRNT specifications. (See section 3-2-1, "Compliant Paper Roll Specifications".)
• Pull out the paper to remove any slack.
• Be careful not to pull the paper at an angle because this can cause jamming or skewing of the paper.
9 -

4
Press on both sides of the printer cover to close it.
After the printer cover is closed, the printer performs initial operations (from paper feeding to paper cutting).
Do not open the printer cover until the initial operations are complete.
5 Remove the paper that was cut, and press on both sides to close the front panel.
Note:
• Do not try to close the printer cover or front panel by pushing on only one side.
• Be careful that your fingers do not get caught when opening or closing the printer cover or front panel.
Paper thickness
Paper width
53 μm to 85 μm
79.5 ±0.5 mm
65.0 ±0.5 mm
57.5 ±0.5 mm
Dimensions
• Roll diameter
Shaft core inner diameter (mm) / Outer diameter (mm)
Max. 83 mm
80 +0.5
- 1
(mm)/ 65.5 +0.5
- 1
(mm) 58 +0.5
- 1
(mm)
Inner diameter: 12 ±1 mm / Outer diameter: 18 ±1 mm
Printed surface Outer edge of roll *Inner-wrapped paper rolls cannot be used.
*Take-up roll width: Paper roll width including take-up error
Note:
• Do not glue or tape the paper roll and shaft core together.
• Do not fold the trailing edge of the paper.
• For details on the recommended thermal paper list.
10 -

●
Connect the Ethernet cable plug to the Ethernet port on your PC.
Printer cables are sold separately. Obtain a cable that matches the specifications.
Because the appropriate interface cable depends on the system that you are connecting the AsuraCPRNT to, contact the dealer where you purchased the product if you are unsure about what cable to use.
Be sure to unplug the power cable from the outlet before connecting or disconnecting an interface cable.
●
① Make sure that the power cable is unplugged from the outlet.
② Insert the Ethernet cable plug into the interface board connector.
100/10BASE MIC OUT DK DC24V
③ Make the network settings.
Ethernet cable
11 -

Note: Before connecting or disconnecting the power cable, make sure that the AsuraCPRNT and all the devices connected to it are turned off.
① Connect the power cable.
Note: Use the supplied power cable only.
② Insert the power cable plug into an AC outlet.
12 -

①
Follow the procedure in section , “3-4. Connecting the Power Cable” to connect the power cable.
② Press the Power button on the rear of the AsuraCPRNT.
If the system is started properly, the home screen is displayed.
Power button
Note:
• When the power is turned on, the LED flashes blue until the system is ready.
A
• Do not leave the same screen displayed for a prolonged period of time. This can cause ghost images (screen burnin) to form.
• The models which are equipped with main power switch should be turned on with the switch.
O I 100/10BASE MIC OUT DK DC24V
A
Follow the procedure to turn off the power of the AsuraCPRNT.
♦ Home screen
Tap the power button at the upper right from the home screen.
Select [Shutdown] from the confirmation screen to turn off the AsuraCPRNT power.
♦ Admin Option
Press the Power button on the rear of the AsuraCPRNT when a system is running, to display the Admin Option screen. Select [Shutdown] at the lower left on the Admin option screen, to turn off the AsuraCPRNT power.
Power button
Forcible system shutdown:
Keep pressing the power button for 8 seconds and release it to perform a system shutdown and turn off the AsuraCPRNT.
This forcible system shutdown method may possibly cause a system malfunction.
You should use it only when you cannot power off by using the normal methods.
A
A
O I
13 -
100/10BASE MIC OUT DK DC24V

This function reduces power consumption while the printer is ready to print in the following manner.
- LCD backlight: OFF
- USB VBUS supply: OFF
- CPU operation clock: Reduced
♦ Entering the energy saving mode
- When no operation is conducted on the LCD screen for 30 minutes and keeping to display the home screen.
- Press the power button to display the "Admin Options" screen, and then press the Sleep button.
(
 3-6. AsuraCPRNT Setup ( Admin Option ))
♦ Releasing the energy saving mode
- Touch the LCD panel during the energy saving mode.
LCD panel
(Touch screen)
The Sleep function is only available (displayed) under the following conditions.:
• Unit equipped with a main power switch
( 
2. Parts Identification and Nomenclature
)
• F/W Ver.2.0 or later
It is printed by pressing the Print Test Page button in the Admin Option.
(
 3-6. AsuraCPRNT Setup ( Admin Option ))
• OS Ver.1.7 or later
It is displayed at the top of the Home screen.
14 -

To make the settings below, start the Admin Option by pressing the Power button when a system is running.
♦ Mechanism
● Lock Paper Cover / Unlock Paper Cover
● Print Test Page
● Open Cash Drawer
● Paper Calibration
♦ System
● Shutdown
● Reboot
● Sleep *1
● Run Configuration
● Restart Network
● Running Applications ( Confirm and terminate the running applications )
*1 The Sleep function is only available (displayed) under the following conditions:
• Unit equipped with a main power switch
• F/W Ver.2.0 or later
• OS Ver.1.7 or later
For descriptions of the settings and other details, see the Configuration Manual.
Power button
A
O I 100/10BASE MIC OUT DK DC24V
A
15 -

Use the drawer kick connector to connect the AsuraCPRNT to a cash drawer or other device.
To connect the cable, follow the procedure given below.
① Make sure that the power cable is unplugged from the outlet.
② Connect the cable connector of the cash drawer or other device to the drawer kick connector on the rear of the Asura-
CPRNT.
Note: Do not connect a telephone line to the drawer kick connector. Doing so can cause this product to malfunction. Also, for safety reasons, do not connect a wire that can carry excessive voltage to the drawer kick connector.
100/10BASE MIC OUT DK DC24V
This product includes four USB connector (host) ports for enabling connection to USB 2.0-compatible peripheral devices
(sold separately). Power up to 5V/0.5A can be supplied at each port.
① Connect the connector of the USB device cable to the USB connector (host) on the rear of the AsuraCPRNT.
② As shown in the figure, pass the cable through the cable hook to hold it in place.
100/10BASE MIC OUT DK DC24V
16 -

●
A microphone can be connected to the microphone input jack.
The microphones below can be used with this product.
• Monaural condenser microphone
• 3.5-mm diameter mini-jack type
100/10BASE MIC OUT DK DC24V
●
A speaker with a built-in amplifier can be connected.
Speakers with the specifications below are compatible with this product.
• Monophonic speakers with built-in amplifiers
• 3.5-mm diameter, 3-pole mini-jack type
100/10BASE MIC OUT DK DC24V
17 -

 If you notice smoke or strange odors coming from this product, turn off the power immediately, and unplug the power cable from the AC outlet. For repairs, contact the dealer where you purchased the product.
 Never attempt to repair the product yourself. Doing so can be dangerous.
 Never try to disassemble, modify, or repair the product yourself. Doing so can result in an injury, fire, or electric shock.
 In models that include a cutter or tear bar, be careful that you do not touch the cutter blade or tear bar with your hands.
- There is a cutter or tear bar inside the paper outlet slot. Never put your hand in the slot regardless of whether or not the printer is in operation.
- You must open the printer cover to replace paper. However, because the cutter blade or tear bar is located inside the printer cover, be careful not to bring your face or hands too close to the cutter blade or tear bar when the cover is open.
 During and immediately after printing, do not touch the area around the print head because it becomes very hot.
Touching it could result in a burn.
 Be sure to turn off the AsuraCPRNT before performing maintenance on the cutter. Failing to do so is dangerous.
 We recommend that you unplug the product from the AC outlet if the product will not be used for a prolonged period.
The product should be installed in a location where the AC outlet is nearby and can be easily accessed.
 When the product includes an AC cable set, the included power cable has been designed specifically for the product.
 Make sure that the AsuraCPRNT and the PC are turned off and unplugged from their AC outlets before you connect or disconnect the cables.
 Do not connect a telephone line to the peripheral drive connector, which is used for devices such as cash drawers. Doing so can cause the product to malfunction. Also, for safety reasons, do not connect a wire that may carry excessive voltage to the peripheral drive connector.
 Do not open the printer cover while the printer is printing or cutting.
 Do not pull out paper when the printer cover is closed.
 If liquid or foreign objects (such as coins or paper clips) get inside the AsuraCPRNT, immediately turn off the power, unplug the power cable from the AC outlet, and consult the dealer where you purchased the product.
Continuing to use the product can lead to a short-circuit, which can result in an electric shock or fire.
 The heating element and the driver IC of the thermal print head are easily damaged. Do not touch them with metal, sandpaper, or other objects.
 Do not touch the thermal print head heating element. Doing so can make it dirty, which will result in reduced printing quality.
 Static electricity can damage the driver IC and other components of the thermal print head. Avoid touching it directly.
 Do not operate the AsuraCPRNT if there is moisture (due to condensation or other factors) on the front surface of the print head.
18 -

 The printing quality and the thermal print head's service life cannot be guaranteed if paper other than the recommended thermal paper is used.
In particular, thermal paper containing Na+, K+, or Cl- can significantly reduce the service life of the thermal print head.
We recommend use of paper with the following maximum ion densities: 500 ppm of Na+, 150 ppm of K+, and
300 ppm of Cl-.
For details on the recommended thermal paper list.
19 -

The parts below can be used by mounting to this product. Use the parts as required for your application.
• Base stand (accessory) This is used when mounting the product to a stand.
Also, the rubber feet supplied with the base stand can be attached for using without attaching to a stand.
• Wall mount fixture (not included) The product can be used by mounting to a wall mount fixture (not included) compliant with the VESA Standards.
• microSD card (not included) A microSD card (not included) can be installed to use as an area for storing user data.
• Security cable (not included) A security cable (not included) can be attached here for preventing theft.
• Using without securing the base stand
① Attach the four supplied rubber feet to the base stand.
• When using the supplied screws to secure the base stand
① The screw holes for installing the base stand are compatible with M4 (Pitch 0.7) screw tap drill holes located at 75x75 mm or 100x100 mm intervals.
② Use the four supplied screws to secure the base stand to the stand.
5mm以内
20 -

• When using the supplied nuts and screws to secure the base stand
① The screw holes for installing the base stand are compatible with holes having an approximate diameter of 4.5 mm and located at 75x75 mm or 100x100 mm intervals.
② Use the supplied four nuts and four screws to secure the base stand to the stand.
5mm or less
Note:
When using the supplied nuts, be aware that the supplied screws are compatible with mounting surfaces having a thickness of 5 mm or less.
If the mounting surface has a thickness exceeding 5 mm, please obtain screws suitable for this thickness.
① Connect the power cable and required cables to the main unit.
21 -

② As shown in the figure below (left), fit the main unit onto the supports of the base stand. When mounting, be careful that cables and other objects do not get stuck in between.
Also, if a hole for routing cables is made in the installation stand, the cables can pass through the base stand hole as shown in the figure below (right) when mounting.
① Insert a ruler or other thin plate in the gap between the main unit and base stand, and press on the rib located on the central right or left section of the base stand to release the rib.
② Once one rib is released, lift up the main unit, and remove it from the base stand.
Rib
22 -

The AsuraCPRNT can be mounted on the wall by using a wall mount fixture (Karatec MF3210 not included) compliant with the VESA mounting interface standards (75x75 mm interval).
① Remove the power cable from the product.
② Remove the two screws, and take off the rear case.
Rear case
③ Open the four screw holes in the thin section on the inner side of the rear case. The holes can be opened by bringing a screwdriver or other object into contact with the thin section on the inner side and tapping with a plastic hammer or similar tool.
④ Remount the rear case using the two screws that were removed before.
23 -

⑤ Mount the wall mount fixture by following the instructions in the wall mount fixture manual.
• Usage example
Rear case
Chassis screw drilling
Wall Material
Wall mount fixture
Cautions when mounting:
• When mounting to a wall, be sure to ask a contractor specialized in this type of design, building, and construction to perform the work.
STAR will not be liable for any damage or injuries due to accidents caused by improper mounting.
• When using this product by mounting to a wall mount fixture, select a stable location that is not subject to vibrations, impact, water leakage, or other adverse conditions. Otherwise, falling of the product can result in an injury or damage.
• The weight of this product is approximately 4.5 kg when a paper roll with the maximum diameter is loaded.
Be sure to always check in the manual of the wall mount fixture or other documentation that the wall mount fixture can support the weight of this product.
• Select screws with sufficient length for attaching the wall mount fixture to ensure that they provide enough strength to support this product. The screw holes are located at positions 3 mm to 5 mm inside from the outer surface of this product.
24 -

A microSD card (not included) can be installed in this product for storing user data.
• Compatible microSD card specifications: 32 GB capacity max.
Supports Class 2, 4, 6, 10
① Remove the power cable from the product.
② Remove the two screws, and take off the rear case.
③ Remove one screw, and take off the card slot cover.
Rear case
Card slot cover
④ Insert the microSD card by referring to the figure below.
SD card slot
⑤ Remount the card slot cover and rear case using the removed screws.
Note:
• Carefully check the orientation of the SD card before inserting it into the card slot. If you forcibly insert the SD card in the wrong way, you can damage this product or the card.
25 -

A security cable (not included) that supports security slots (such as Kensington lock) can be attached to this product.
① Remove the power cable from the product.
② Remove the two screws, and take off the rear case.
Rear case
Security cable
Security slots
③ Attach the security cable to the security slot at a position suitable for the application.
④ Remount the rear case using the two screws that were removed before.
♦ Usage example
Note:
• To attach the security cable correctly, follow the procedure in the security cable instructions or other documentation.
STAR will not be liable for any damages due to accidents caused by improper attachment of the cable.
26 -

This function is for reading data on the magnetic stripe card.
Data can be read from magnetic cards that meet the following specifications.
● Magnetic card conforming to JIS X6302-1998. *
● Magnetic card conforming to ISO/IE C7810,7811.
* It is impossible to read the magnetic stripe on surface of card (JISII) conforming to JIS X6302-1998.
① Hold the card in the center with the front of the card (embossed side) facing towards you, and insert it into the slit about 2 cm from the edge of the printer.
2
Move the card at a steady speed in the direction of the arrow.
The card can be read in either direction.
Note: Do not stop moving the card half way through the slit..
エンボス側
Approximately 2cm
Approximately 2cm
This function allows you to read printed barcodes and barcodes displayed on the LCD screen.
The following specifications must be met to read printed barcodes and barcodes on the LCD screen.
● 1D : UPC / EAN / JAN / CODE39 / CODE93 / CODE128 / NW7 / ITF
● 2D : PDF417 / QR Code / GS1
Hold the barcode a short distance from the lens at the center of the LED aimer (green light) as shown in the illustration.
70 degree upward illumination angle
Reading range
27 degree downward illumination angle
27 aimer

Follow the steps below to change the BCR light position.
● When changing the position of the BCR light, or attaching the optional unit to AsuraCPRNT, make sure you turn off AsuraCPRNT and unplug the power cable.
● l Electronic components could be damaged if they come into contact with static electricity. Take measures to prevent the build-up of static electricity, such as wearing an anti-static wrist band etc. during operations. Also, do not perform operations in an environment that generates static electricity, such as on a carpet.
The following example provides the steps for changing from a 27 degree downward illumination angle to a 70 degree upward illumination angle.
BCR Lens
Check that the BCR lens has not become loose when setting to a 70 degree upward illumination angle.
Note:
● Be careful not to damage the BCR lens.
● If the screws are over tightened, the screw holes may be damaged.
1
Remove the screw securing the protective film, and then remove the protective film from the upper hook.
Make sure the grooves on the BCR lens and the ridges on the cover match when attaching.
Protective Film
2
Remove the wiring belt securing the USB cable, and then remove the USB cable from the BCR unit.
fastener
BCR Unit
Note: Do not pull the USB cable forcibly. The connector of BCR Unit may be damaged.
28 -

3
Remove the screws securing the BCR unit, and then remove the BCR unit from the body of the product.
Upper screw hole
Upper boss
4 Check the positions of the BCR unit screw holes and the bosses for the attachment location, attach the BCR unit, and then secure with the screws (x2).
Note: The positions of the bosses and the screws vary depending on the attachment position. Make sure you check the positions before attaching.
Lower screw hole
Lower boss
5
Insert the USB cable into the BCR unit, and then secure with the wiring belt supplied.
6
Reverse the procedure in step 1 to return the protective film to its original position, and then secure with the screw.
Note: To prevent from getting the protective film caught, hook a hole in the protective film on the boss before tightening the screw.
29 -

Display content LED Indicator
Normal usage
System Off
Starting operating system
Performing head protection through continuous printing
Energy saving mode
Releasing cover lock
Locking cover lock
Writing Flash
Green
Blue
Green
Green
Green
Green
-
Red
Lit solid
Turning lights off
Gradation
Gradation
Gradation (every 3 seconds)
Flashes every 0.1 seconds
Flashes every 0.1 seconds
Flashes every 0.5 seconds
Note: You can change what type of status the LED indicates using the application's settings.
These errors can be recovered by performing corrective action for the cause of the error.
Error Description LED Indicator ◆ Cause ◇ Recovery Procedure
Printer internal high temperature detection error
Green
Flashes every
1 second
Green
Flashes every
2 seconds
◆ This is displayed when the inside of the printer has become hot due to a high external air temperature, continuous printing, or other cause.
◇ Stop usage, and wait for the error indicator to turn off. The printer recovers when the inside of the printer cools.
Cover open error
Paper empty, Black mark error
Black mark error
Near end detected
Red
Red
Red
Red
Lit solid
Flashes every
1 second
Flashes every
0.5 seconds
Flashes every
2 seconds
◆ This is displayed when the printer cover is open.
◇ The printer recovers when you close the printer cover.
◆ This is displayed when the paper is empty or an incompatible black mark paper is used.
◇ To recover the printer, open the printer cover, load a new paper roll compliant with the specifications, and close the printer cover.
◆ This is displayed when an incompatible black mark paper is used.
◇ To recover the printer, open the printer cover, load a new paper roll compliant with the specifications, and close the printer cover.
◆ This is displayed when the remaining paper is low.
◇ The printer recovers when you load a new paper roll and close the printer cover.
Auto cutter error Red
Fixed periodic flashing
(1 times)
◆ This is displayed if the cutting operation fails or if the cutter blade does not return to the correct position due to a paper jam or other cause.
◇ To recover the printer, open the printer cover, remove the paper or other object that caused the cutting operation to fail, and close the printer cover. (Note 2, 3)
Paper jam error
(Before printing)
Red
Fixed periodic flashing
(2 times)
◆
◇
This is displayed when a paper jam is detected.
To recover the printer, open the printer cover, remove the jammed paper, and then close the printer cover.
Paper jam error
(After printing is started)
◆ This is displayed when a paper jam is detected.
◇ Remove the jammed paper to recover the printer.
Note 1: When an error occurs, all received data in the AsuraCPRNT is discarded.
Data Clear
(Note 1)
No
Yes
Yes
Yes
No
Yes
Yes
No
30 -

2: When paper is jammed, turn off the printer, remove the jammed paper, and then turn the power on again. For details,
see section , “7-2. Removing Paper Jams”.
3: If the printer cover does not open, or if the initial operation cannot be performed, manually release the cutter lock. For
details, see section , “7-3. Releasing the Cutter Lock”.
4: You can change what type of status the LED indicates using the application's settings.
If an unrecoverable error occurs, turn off the AsuraCPRNT, perform the recovery procedure, and then turn the Asura-
CPRNT back on.
If the same error occurs after you turn the AsuraCPRNT back on, the product needs to be repaired. Contact the dealer where you purchased the product.
Error Description LED Indicator ◆ Cause ◇ Recovery Procedure
Printer internal error
Orange
Fixed periodic flashing (1 times)
Orange
Fixed periodic flashing (2 times)
Orange
Fixed periodic flashing (3 times)
Orange
Fixed periodic flashing (4 times)
◆
◇
This is displayed when a printer internal error requiring repair is detected.
Repair is required.
Power voltage error Orange
Fixed periodic flashing (5 times)
◆ This is displayed when an abnormal supply voltage is detected.
◇ Check that the power supply is stable, and then turn the power off and on again. If the error is displayed again, repair is required.
Printer internal error
Orange
Fixed periodic flashing (7 times)
Orange
Fixed periodic flashing (8 times)
Orange
Fixed periodic flashing (9 times)
◆
◇
This is displayed when a printer internal error requiring repair is detected.
Repair is required.
Note 1: If an unrecoverable error occurs, turn off the power, and unplug the power cable from the outlet.
2: Possible causes of a power voltage error are a problem with the external power supply or failure of the power supply unit in the AsuraCPRNT.
3: You can change what type of status the LED indicates using the application's settings.
31 -

When you load the paper roll into the AsuraCPRNT, do not pull out the end of the paper at an angle. If you close the printer cover with the paper roll skewed, paper jams and other problems can occur.
Do not touch the paper roll while the printer is printing or feeding paper, or before the cut operation has completely finished. Holding or pulling the paper while it is being fed can cause paper jams, improper cutting, or improper line breaks.
If a paper jam occurs, remove the paper by following the procedure below.
① Make sure that the power cable is unplugged from the outlet.
② Open the front panel and printer cover.
③ Remove the jammed paper.
④ Load the paper roll by following the procedure in section 3-2, “Loading a Paper Roll”.
⑤ Turn on the power to power up this product.
Note:
• Do not take the paper during the cutting operation. This can cause a paper jam or other problems.
• If you cannot open the printer cover, see section 6-3, “Releasing the Cutter Lock”.
• The thermal head is hot immediately after printing, so be careful not to touch it.
• Do not pull on the paper with the printer cover closed. Doing so can damage or deform parts such as the thermal head and the rubber roller.
Thermal head
32 -

Release the cutter lock using the procedure below.
① Make sure that the power cable is unplugged from the outlet.
If the cover lock function is used, release the cover lock by the admin option before shutting off the power. See 3-6.
AsuraCPRNT Setup ( Admin Option ) for the details of the admin option.
② Remove the cutter cover.
③ Remove any jammed paper.
Cutter cover
④ Turn the knob in front of the cutter until the drive knife reaches the home position.
Home position
NG
Drive knife
OK
Knob
Drive knife
Cutter unit
Drive knife
⑤ Open the printer cover, remove any jammed paper, and reload the paper.
⑥
Reattach the cutter cover, follow the procedure in section , “3-4. Connecting the Power Cable” to connect the power
cable, and turn on the power.
Note:
• Performing maintenance on the cutter can be dangerous. Therefore, before performing maintenance, be sure to unplug the power cable from the outlet.
• When removing jammed paper, be careful not to damage the printer.
In particular, the thermal head is easily damaged, so be careful not to touch it.
• For details about how to release the cover lock mechanism in case of emergency, contact the dealer where you purchased the product.
33 -

Accumulation of paper dust and dirt can cause the printer to fail to print portions of characters.
To prevent such problems, perform periodic maintenance that includes removing paper dust from the paper transport section and removing the blackened paper dust from the thermal head surface.
As a general guideline, perform maintenance every six months.
Note: Before performing maintenance, be sure to unplug the AsuraCPRNT power cable from the outlet.
To remove the blackened paper dust that has accumulated on the surface of the thermal head, wipe it clean with a cotton swab (or soft cloth) dipped in alcohol (ethanol, methanol, or isopropyl).
Thermal head
Note
• The thermal head is easily damaged.
Be sure to clean the thermal head with a soft cloth, and be careful not to damage the head.
Do not clean the thermal head immediately after printing while the thermal head is hot.
Be careful of static electricity while cleaning the thermal head. Static electricity can damage the head.
• Do not turn on the power until the alcohol has completely dried.
Use a soft, dry cloth to wipe off the dirt from the rubber roller.
Clean the entire rubber roller by rotating it.
Paper holder
Clean the paper holder of debris, dust, paper particles, and other objects that may have accumulated.
Rubber roller
34 -

Remove any debris, dust, paper particles, and other objects adhering to the sensors.
Pay particular attention to the paper empty sensor and black mark sensor. Detection will not be performed properly if these sensors are dirty.
Using a brush or similar tool can make the cleaning process relatively easy.
Paper empty/black mark sensor
Gently wipe the screen using a soft cloth. If very dirty, clean the screen with a soft cloth lightly moistened with water.
Note:
◦ Do not spray liquid directly on the screen.
◦ Do not use such as thinner or benzine as it may damage the screen.
Touch screen
BCR Lens
Use the air spray etc. to blow out any foreign substances, such as trash or dust, from inside the card slot.
MSR
35 -

URL: http://www.starmicronics.com/support/