GE
Security
Sound and Communications
Telligence
Operation Manual
P/N 3101050 • REV 3.0 • ISS 26FEB08
Copyright
Copyright © 2008 GE Security, Inc. All rights reserved.
This document may not be copied in whole or in part or otherwise reproduced without prior written
consent from GE Security, Inc., except where specifically permitted under U.S. and international
copyright law.
Document number: 3101050 Revision: 3.0
Disclaimer
The information in this document is subject to change without notice. GE Security, Inc. (“GE Security”)
assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities,
losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or
application of any of the contents of this document. For the latest documentation, contact your local
supplier or visit us online at www.gesecurity.com.
This publication may contain examples of screen captures and reports used in daily operations.
Examples may include fictitious names of individuals and companies. Any similarity to names and
addresses of actual businesses or persons is entirely coincidental.
Trademarks and patents
GE and the GE monogram are registered trademarks of General Electric Company. The Telligence
name and logo are registered trademarks of GE Security.
ProCare 6000 is a registered trademark, and BedConnect, ColorTouch, DuraPin, Infinity, PC NetBoard,
PowerSwitch, and Telligence are trademarks of GE Security.
Other trade names used in this document may be trademarks or registered trademarks of the
manufacturers or vendors of the respective products.
CURBELL is a registered trademark of Curbell, Inc.
Emergin Communications Gateway is a trademark of SpectraLink Corporation.
Hill-Rom is a registered trademark of Hill-Rom Services, Inc.
SpectraLink is a registered trademark of SpectraLink Corporation.
Stryker is a registered trademark of Stryker Corp.
Intended use
This product is to be used only for the purpose for which it was designed; refer to the data sheet and
user documentation for details. For the latest product information, contact your local supplier or visit
us online at www.gesecurity.com.
FCC compliance
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
You are cautioned that any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
HIPAA disclaimer
All examples of patient information in this document are fictitious. Any resemblance to a real patient
or facility is purely coincidental. The owners and users of this product are solely responsible for
complying with all applicable patient information laws. The users, by their use of this product, agree
to indemnify the manufacturer and/or seller of this product against all claims, litigation, and suits
filed for patient information violations.
The European directive “Waste Electrical and Electronic Equipment” (WEEE) aims to minimize the
impact of electrical and electronic equipment waste on the environment and human health. To
conform with this directive, electrical equipment marked with this symbol must not be disposed of in
European public disposal systems. European users of electrical equipment must now return end-oflife equipment for disposal. Further information can be found on the following website:
www.recyclethis.info.
Content
Important information • iv
Chapter 1 General information • 1
Introduction • 2
Basic system functions • 7
Chapter 2 Overview of the ColorTouch Staff
Console and Annunciator • 13
The ColorTouch VoIP Staff Console • 14
The ColorTouch VoIP Annunciator • 15
Shared features and functions • 16
Equipment supervision • 23
Configuration settings for staff consoles and
annunciators • 23
Overview of nurse call alerts at the staff
console • 26
Chapter 3 Using staff consoles and
annunciators • 29
Displaying the screen you need • 31
Answering calls • 32
Audio adjustments • 33
Temporarily silencing alert tones • 36
Placing calls • 37
Clearing calls from the system • 39
Upgrading calls to higher priorities • 40
Audio paging from the staff console • 41
Configuring call priorities for a patient or
staff/duty station • 44
Working with reminders • 46
Placing staff consoles and annunciators on or
off duty • 52
Capturing and sharing coverage areas • 54
Swinging rooms between duty areas • 57
Calibrating staff consoles and
annunciators • 58
Recalibrating staff consoles and annunciators
to correct problems with the touch
screen • 59
Warnings and error alerts displayed at staff
consoles and annunciators • 60
Ergonomic recommendations • 62
Maintenance notes • 63
Telligence Operation Manual
Chapter 4 Patient stations • 65
Basic functions • 66
Associated stations and linked buttons • 70
Using patient stations • 75
Using patient call devices • 79
Patient station receptacles • 96
Resolving patient room station problems • 108
Chapter 5 Staff/duty stations • 109
Overview of staff/duty stations • 110
Registering staff presence • 118
Staff follow function • 121
Overview of permanent duty stations • 122
Other staff stations • 123
Cleaning staff stations • 133
Resolving staff station problems • 134
Chapter 6 Dome lights • 135
Overview of dome lights • 136
Dome light activation • 137
Dome light models • 140
Appendix A Wireless phones, pagers, and IR
location • 145
Telergy patient-staff communication
software • 146
Overview of wireless devices and IR
location • 147
Wireless phones and pager systems • 148
Appendix B Warnings and conditions for use
with auxiliary hardware • 151
Warnings and conditions for use • 152
Glossary • 155
iii
Important information
UL compliance
Telligence units comply to UL 1069 regulatory requirements.
The Telligence system has been designed and tested under
standardized conditions to have no reaction to electrostatic
discharge (ESD) phenomena.
Auxiliary hardware that can be added to this system must be listed
to appropriate UL safety standards and must have a latching,
normally open, dry contact relay that is clearly labeled for
connection to a nurse call system.
The Telligence system can be connected to UL Listed smoke
detectors and fire alarm systems. The Telligence system is not a fire
alarm control unit. Any fire alarm signal annunciated by the
Telligence system is considered supplemental only. A UL Listed
primary fire alarm signaling system is required to reduce the risk of
injury or death.
See Appendix B for additional information regarding warnings and
conditions for use with auxiliary hardware.
Industry Canada compliance statement
This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus as set out in the
interference-causing equipment standard entitled “Digital
Apparatus,” ICES-003 of Industry Canada.
Terms used in this manual
Specialized terms are used throughout this manual. The first time
we use a term, we define it in the text. The same terms are also
defined in a Glossary at the back of the manual.
iv
Telligence Operation Manual
Chapter 1
General information
Summary
This chapter provides an overview of the Telligence system and
provides basic information to help you get started using the system.
Content
Introduction • 2
Basic equipment types • 2
Basic system functions • 7
Calls to the nurses’ station • 7
Configuration settings • 7
Related documentation • 9
Technical support • 11
Telligence Operation Manual
1
Chapter 1: General information
Introduction
Basic equipment types
The Telligence system includes three basic equipment types:
•
Equipment for calling the nursing station
•
Equipment for monitoring and responding to calls
•
Additional equipment that supports the overall nurse call
system
Equipment for monitoring and responding to calls
Staff consoles allow nursing station staff to monitor active calls, and
to place and respond to calls from patients and staff. Staff consoles
are also used to configure call priorities for individual patient and
staff/duty stations.
Notes
•
A staff console is a desktop communications hub typically
placed in nurses’ stations. It displays incoming calls and enables
staff members to prioritize and respond to calls. Staff consoles
are equipped with speakers and a handset for paging and for
voice communication with patient stations and staff/duty
stations.
•
A patient station serves as the primary point of contact
between patient rooms and the nurses’ desk. Patient stations
are wall-mounted near patient beds. They are equipped with
call buttons for staff use, a microphone and speakers, and
receptacles for connecting electronic beds, pillow speakers, call
cords, or latching auxiliary hardware.
•
A staff/duty station is an audio-equipped, wall mounted
communications station with buttons for placing nurse calls,
and a microphone and speaker for communicating with staff
members at staff consoles and annunciators.
2
Telligence Operation Manual
Chapter 1: General information
Figure 1: Staff console (left) and annunciator (right)
Annunciators are wall-mounted call stations similar to staff
consoles. Annunciators can provide the same functionality in areas
such as staff rooms and PBX rooms that are located some distance
from the nursing station.
Equipment for calling the nursing station
Staff and patients can contact the nursing station using a variety of
devices both with and without audio. Patient stations, like the one
shown in Figure 2, are wall mounted near the bed. They provide
receptacles for pillow speakers, call cords, and bed receptacles (if
equipped), which allow patients to call the nursing unit from a bed
or chair.
Call cords are communication devices available from the patient’s
bed that are used for placing nurse calls by pushing a button,
squeezing a bulb, or blowing into a tube.
Pillow speakers are communication devices available from the
patient’s bed that enable patients to control lighting and television
in addition to placing nurse calls.
Telligence Operation Manual
3
Chapter 1: General information
Figure 2: Patient station
Note: The labels applied to station buttons are configurable and
may differ on your system from those used here.
Staff members use the patient station call buttons to call the
nursing station or to signal an emergency. Patient stations have
built-in speakers and microphones for two-way voice
communication.
Figure 3: Staff/duty station
Note: The labels applied to station buttons are configurable and
may differ on your system from those used here.
Staff and patient rooms may also be equipped with staff/duty
stations like the one shown above. These devices have call buttons
that allow staff members to signal the nursing station for
assistance, or to signal an emergency. Note that the labels applied
to station buttons are configurable and may differ on your system
from those used here.
4
Telligence Operation Manual
Chapter 1: General information
Like patient stations, staff/duty stations are audio-equipped,
supporting two-way voice communication.
A number of peripheral devices may also be installed. Peripheral
devices are small stations without voice audio that provide buttons
or pull cords for calling the nursing station or registering presence.
These include code blue stations, staff emergency stations, lavatory
stations and others. Lavatory stations provide receptacles for pull
cords, so that patients can call for help from the lavatory or shower.
Peripheral devices do not support voice communication.
Finally, patient stations and call stations with equipment receptacles
allow for the connection of auxiliary hardware having an approved
nurse call interface. See Appendix B for additional information
regarding warnings and conditions for use with auxiliary hardware.
Additional equipment
Corridor lights are installed outside patient rooms or at the entrance
to duty areas to show which rooms need assistance. Some models
also sound a buzzer, and most models can flash multiple lights
simultaneously. The flash rate and color can be used to indicate the
call priority, the staff levels whose assistance is needed, and other
information.
Presence stations installed near doorways are used by nursing staff
to register their location as they move about the facility. Presence
stations can also be used to indicate the presence of visitors,
physicians, and so forth.
A paging adapter connected to a staff/duty station and an external
amplifier enables you to place audio pages from Telligence staff
consoles over the hallway speaker system. (A paging adapter is a
wall-mounted station that allows audio paging over hallway
speakers from staff consoles.)
Figure 4: HC-PAGE Paging Adapter
Telligence Operation Manual
5
Chapter 1: General information
Telergy software applications
Computers running Telergy patient-staff communication software
may also be available. Depending on the system components
installed at your facility, you may have access to one or more of the
following software applications:
Table 1: Telergy software applications
Application
Description
PC Assignments
Used to create shifts, assign pocket pagers to staff members, and assign staff members to
patient beds.
PC Messaging
Used for sending text messages to other staff members.
PC Reporting
Used for generating reports based on nurse call data, and for maintaining a permanent
record of nurse call activity.
PC NetBoard
Replaces the whiteboards that were traditionally used to record room assignments and
other patient data.
PC List View
Displays a list of nurse calls and reminders in order of priority, and provides quick access to
details about each call.
PC Map View
Displays nurse call activity and staff presence on a map of the nursing unit.
ADT Interface
Retrieves up-to-date patient census data from the facility’s HL7-compliant databases. This
information is displayed in PC NetBoard, PC List View, and PC Map View.
External systems
Your system may also include the following external systems:
•
A system for routing calls to pocket pagers
•
Wireless phone integration
•
An IR location system for locating staff members or equipment
See Appendix A for information about these systems.
6
Telligence Operation Manual
Chapter 1: General information
Basic system functions
Calls to the nurses’ station
Patient calls
Patients can call the nursing station from a bed or chair using pillow
speakers, call cords, or buttons on electronic bed control panels.
This equipment is connected to patient stations mounted on the
wall near the bed.
A variety of peripheral devices may also be available. Call cord
stations (wall-mounted receptacles for plugging in call cords) and
lavatory stations (peripheral devices with push buttons and pull
cords) allow patients to call for assistance from the lavatory or
shower.
Staff calls
From patient or staff rooms you can call the nursing station by
pressing buttons on audio stations, or from a range of peripheral
devices.
Call answering and initiation
While at a staff console, you can answer or initiate calls to patients,
staff, and other nursing stations using the primary staff console. You
can perform the same tasks in staff rooms equipped with wallmounted annunciators.
Reminders
You can set reminders for non-emergency calls that cannot be
immediately addressed. Nurse call priority names are abbreviated in
the reminder list.
Configuration settings
Priority levels for specific call types
Specific priority levels are applied to specific types of calls. For
example, calls sent by pressing the nurse call button on a pillow
speaker have a lower priority than calls sent by pressing the Staff
Emergency button on a patient station. The labels and priority levels
given to specific call types are determined locally and applied to
individual patient stations. You can set priority levels for call types
using the Telligence Configuration Tool. For more information on
configuring call priorities, see “Configuring call priorities for a patient
or staff/duty station” on page 44.
Telligence Operation Manual
7
Chapter 1: General information
Coverage areas
Nursing duty areas are grouped to form specific nurse call coverage
areas within nursing units. Each coverage area is served by a
network of call stations and a staff console, to which all nurse calls
within the coverage area report. This is called the primary staff
console.
Calls from supervised Telligence equipment
The staff console can oversee or supervise the communication
function of another staff console, annunciator, patient or staff/duty
station, or peripheral device. If the device under supervision loses its
ability to communicate, the system sends an error message to every
staff console and annunciator that has supervision or failure
coverage for that duty area.
Registration of staff presence
Caregivers can show where they are located by pressing a button
on staff presence stations installed near the doorways of patient
and staff rooms. This is called “registering presence” in the room.
The movements of staff and portable hardware can also be tracked
using an automatic system. In automatic presence systems, staff
members wear badges whose movements are detected by wallmounted location tracking sensors. As staff members move about
the facility their presence is automatically tracked and displayed in
Telergy application windows. A Versus location tracking system and
Telergy patient-staff communication software are required for
automatic presence tracking.
Staff presence data is used with the Staff Follow function, which
allows you to annunciate nurse calls in patient or staff rooms only
when a caregiver registers presence in the room. See “Staff follow
function” on page 121.
On and off duty states
Primary coverage staff consoles and annunciators can be placed off
duty when left unattended. Off duty consoles continue to
annunciate nurse calls. You can turn the volume down when placing
the unit off duty. Room stations that are configured for staff follow
can be set to coordinate with the on/off duty status of the primary
covering console. This is done by setting the room stations for
Variable Duty Area/Console Staff Follow. In this mode, room stations
operate as follows:
•
8
When at least one primary coverage console or annunciator is
on duty, any room stations set for Variable Duty Area/Console
Staff Follow mode operate in a Fixed Staff Follow mode. In this
mode, stations will tone the highest priority call in the duty area.
Telligence Operation Manual
Chapter 1: General information
•
When all primary coverage consoles for the duty area go off
duty, these room stations switch to Console Staff Follow mode.
In this mode, the highest priority call is sent to the staff console
that is capturing the duty area.
•
When a primary coverage console or annunciator is placed
back on duty, room stations return to the fixed staff follow
mode.
Coverage area capture
Primary-coverage staff consoles and annunciators can annunciate
or “capture” calls from the coverage area of another staff console or
annunciator.
The capturing device annunciates nurse call events from the
captured coverage area in addition to its own. The captured device
indicates that its calls are being captured, but continues to
annunciate calls normally.
Coverage area capture makes it possible to monitor nurse call
events originating in areas whose primary console is unattended, as
during the night.
Coverage area sharing
Two coverage areas can be shared by two primary coverage
devices. In this configuration, nurse calls from either coverage area
are annunciated at both devices. This is done by setting each
console to capture the other.
Swing rooms
Rooms that have been configured with an alternate duty area can
swing from one to the other as needed. The room must be
configured for swinging using the Telligence Configuration Tool. A
Swing button on the Room List screen of the primary coverage staff
console or annunciator toggles the room between its default and
alternate duty area.
Related documentation
The manuals and online help listed in the following table supply
additional information that you may find useful.
Note: PC Map View and PC List View user documentation consists
only of online help documentation.
Telligence Operation Manual
9
Chapter 1: General information
Table 2: Additional sources of information
Model
Description
Document
Number
HC-AP-W-2G/1G
HC-AP-W-3G/1G
HC-AP-W-3G/2X1G
HC-AP-W-4G/1G
HC-AP-W-4G/3G
HC-AP-W-6G/3G
HC-AP-W-6G-3X1G
Adapter Plate Kits
Catalog Sheet
85100-0107
HC-AUX2
HC-AUX2-ISO
HC-CCSTN
Auxiliary Input Stations and
Call Cord Stations
Catalog Sheet
85100-0109
HC-ANNUN
ColorTouch VoIP annunciator
Catalog Sheet
85100-0110
HC-CONSOLE
ColorTouch VoIP staff console
Catalog Sheet
85100-0103
HC-CL1-RED
HC-CL2
HC-CL4
HC-CL4-SUPV
Dome lights
Catalog Sheet
85100-0111
3101251
Healthcare Solutions
Computer Configuration
Manual
24A715(M)
Master Control
EPROM
3101293
HC-PAGE
Paging Adapter
Installation Sheet
3101403
HC-DUTY
HC-PSTN1
HC-PSTN2
Patient and Staff/Duty
Stations
Catalog Sheet
85100-0104
HC-PSTN1-BED
HC-PSTN2-BED
Patient Stations with
BedConnect
Catalog Sheet
85100-0105
7A2016
7A2031
7A/B/C2116
7A/B/C2131
Pillow Speakers and Call
Cords
Catalog Sheet
85100-0108
HC-RPLMT-CLCD-W
HC-RPLMT-CLCD-R
Pull Cord Kit
Installation Sheet
3101248
HC-PB2-CALLIN
HC-PB2-CALLR
HC-PB3-CANCEL
HC-PB2-CODE
HC-PB2-EMERG
HC-PP2-LAV
HC-PP3-PRES
Push-Pull Peripheral devices
Catalog Sheet
85100-0107
HC-BID-SS37
Single Bed Receptacle
Catalog Sheet
85100-0106
HC-PHONEGTWY4
Telephone gateway
Catalog Sheet
85100-0102
Telergy
Catalog Sheet
85100-0084
Telergy
Installation Manual
3101126
Telergy
Planning Guide
3101215
Telligence
Installation Manual
3101010
Telligence
Operation Manual
3101050
10
3101251
Telligence Operation Manual
Chapter 1: General information
Model
Description
Document
Number
Telligence
Planning Guide
3101214
HC-TELL-BRIDGE
Telligence Bridge
Release Notes
3101332
HC-TELL-BRIDGE
Telligence Configuration Tool
Online Help
7350335
HC-IPSWITCH8
Telligence PowerSwitch
Catalog Sheet
85100-0101
HC-GTWY1
Telligence station gateway
Catalog Sheet
85100-0100
Technical support
For technical support with any Telligence system device, see your
repair department.
Telligence Operation Manual
11
Chapter 1: General information
12
Telligence Operation Manual
Chapter 2
Overview of the ColorTouch
Staff Console and
Annunciator
Summary
The equipment used to monitor and respond to nurse calls is the
ColorTouch VoIP Staff Console and the ColorTouch VoIP
Annunciator. This chapter introduces the basic features of these
devices. For instructions on using staff consoles and annunciators,
see Chapter 3 “Using staff consoles and annunciators” starting on
page 29.
Content
The ColorTouch VoIP Staff Console • 14
The ColorTouch VoIP Annunciator • 15
Shared features and functions • 16
ColorTouch monitor • 16
Screens displayed on staff consoles and annunciators • 16
Equipment supervision • 23
Configuration settings for staff consoles and annunciators • 23
Templates and coverage modes • 23
Overview of nurse call alerts at the staff console • 26
Telligence Operation Manual
13
Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
The ColorTouch VoIP Staff Console
The staff console used in the Telligence system is the ColorTouch
VoIP Staff Console (model HC-CONSOLE).
Figure 5: ColorTouch VoIP Staff Console (model HC-CONSOLE)
Call data grid
Command buttons
Scroll bar
Speaker
Microphone
Handset
Screen
selection tabs
The staff console is the primary call center of the patient-staff
communication system. Typically placed in nursing stations, staff
consoles are used for the following tasks:
•
•
•
•
•
•
•
Answering calls
Setting call reminders
Upgrading calls to higher priorities
Placing calls to patients and staff
Broadcasting audio pages
Speaking with staff at other staff consoles or annunciators
Configuring call priorities for individual staff and patient stations
Handset and speaker
The staff console includes a standard telephone handset and
cradle—for use where patient information can easily be overheard—
and a speaker for hands-free operation in more private areas.
In normal mode, the staff console can send and receive audio
simultaneously, so you can hear the caller’s voice even while you
are speaking. When placed in enhanced audio mode,
communication is one-way. A button displayed onscreen allows you
to alternate between listening and speaking.
Note: The Health Insurance Portability & Accountability Act (HIPAA)
dictates strict requirements for maintaining the security and
confidentiality of patient health information. For more information
on privacy settings, see “Handset and speaker” above, and “Placing
the patient station in privacy mode” on page 77.
14
Telligence Operation Manual
Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
The ColorTouch VoIP Annunciator
The annunciator used in the Telligence system is the ColorTouch
Annunciator (model HC-ANN).
Figure 6: Model HC-ANNUN ColorTouch VoIP Annunciator)
Call data grid
Command
buttons
Scroll bar
Microphone
Speaker
Screen selection tabs
The annunciator is a wall-mounted device similar to the staff
console. Annunciators are typically located in staff rooms, PBX
rooms, or other locations some distance from the nurses’ station.
Depending on how it is configured, the annunciator can be used to
perform the same tasks as the staff console. The annunciator
typically plays a supporting role.
Annunciators can be set to display nurse call activity or to supervise
other Telligence equipment. Annunciators are best used in locations
where sensitive patient information cannot easily be overheard by
visitors and other members of the public.
Note: The Health Insurance Portability & Accountability Act (HIPAA)
dictates strict requirements for maintaining the security and
confidentiality of patient health information. For more information
on privacy settings, see “Handset and speaker” on page 14, and
“Placing the patient station in privacy mode” on page 77.
Telligence Operation Manual
15
Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
Shared features and functions
ColorTouch monitor
Both the staff console and the annunciator display information on a
touch screen. You can work with pending calls and perform other
functions by lightly touching command buttons on the screen.
Staff consoles and annunciators emit a tone to alert you when new
calls are received and when reminders expire. The volume can be
adjusted and the alert tone can be silenced temporarily—the tone is
automatically re-energized when the next call comes in or when a
preset maximum time elapses, whichever comes first. While you can
change the alert tone volume, it is not possible to turn alert tones
off.
The staff console and the annunciator only annunciate calls from
covered duty areas. If not configured to cover any duty areas, no
calls are annunciated.
Screens displayed on staff consoles and annunciators
Staff consoles and annunciators display five separate pages or
screens—the Call screen, Audio screen, Reminders screen, Room List,
and Admin screen. This section shows the types of information
displayed on each screen, how to find the screen you need, and how
to use the command buttons and other controls found on each.
The Call screen
The Call screen lists incoming calls in order of priority and is the
default screen. It is used for monitoring and answering nurse calls.
16
Telligence Operation Manual
Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
Figure 7: The Call screen
The Call screen displays the following information for each call:
•
Name of the room or bed where the call was placed
•
Call priority
•
Time elapsed since the call was made or recalled from reminder
In addition to calls from patients and staff, the Call screen lists the
following items, as well:
•
System calls generated when a call reminder times out
•
System calls generated by a change in state of auxiliary
hardware that is connected to the nurse call system
•
Error messages generated by communication failure of
supervised Telligence equipment
Note: Call priority labels are configurable. The labels used for call
priorities on your system may differ from those shown here.
Instructions for using the Call screen is found in Chapter 3 “Using
staff consoles and annunciators” starting on page 29.
The Audio screen
The Audio screen is displayed when you answer a call. You can use
this screen to upgrade the call to a higher priority, set a reminder,
dial a room or bed number to place a new call, and adjust the
Telligence Operation Manual
17
Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
volume on the staff console or on the patient or staff/duty station to
which you are connected.
Figure 8: Command buttons on the Audio screen
Reminders screen
The Reminders screen lists calls for which reminders have been set.
Each reminder shows the staff level (for example, RN, LPN, or aide)
whose assistance is needed.
Figure 9: The Reminder screen
Red, yellow, and green cells indicate
whether the reminder is for a first, second,
or third level staff member
Caller’s room Call
or bed ID priority
Elapsed
time
Connects the staff console to an incoming call
or to the number that you indicate
Allows you to add additional staff
levels to a selected reminder
Turns on enhanced audio mode when answering
or initiating a call. Switches to enhanced
audio during a call.
Turns the staff console
alert tone on or off
Cancels the
selected
reminder
Opens the Reminders screen. Also
shows how many reminders are
currently active.
You can perform the following tasks from the Reminders screen:
18
Telligence Operation Manual
Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
•
Set a reminder for the caller’s assigned caregivers
•
Add caregivers to a reminder that has already been set
•
Clear reminders set for normal priority calls
Note: Only normal priority calls can be cleared from the staff
console. Higher priority calls must be cleared from the station where
the call originated.
Reminders are displayed in order of priority and elapsed time since
the reminder was set.
Room List screen
The Room List screen allows you to select a room or bed and
perform the following tasks:
•
•
•
•
Place a call
Set a reminder
Specify call priority settings for the selected room or bed
Swing the selected room to a different duty area
Figure 10: Room List screen
Opens a dialog
box for setting the
selected room’s
call priorities or
privacy settings
Swings the
selected room
to the duty area
covered by this
staff console or
annunciator
Opens
a dialog box
for selecting
a view filter
Opens an audio connection
to the selected room
Allows you to add additional staff
levels to a selected reminder
Turns on enhanced audio mode when
answering or initiating a call. Switches
to enhanced audio during a call.
Turns the staff console
alert tone on or off
Opens the Room List
Telligence Operation Manual
19
Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
Admin screen
The Admin screen allows you to perform the following tasks:
•
•
•
•
•
Clean or recalibrate the touch screen
Place the console on or off duty
Adjust the screen brightness
Set the duration of tone silence
Disable audio calls
Figure 11: Admin screen
•
Disable Audio Calls
This setting is found only on annunciators, where it is used to
prevent an emergency annunciator from being used as a call
station
The setting blocks outbound calls made on this annunciator.
•
Tone Silence (Seconds)
This setting determines the maximum length of time tones can
be silenced. Tones are automatically reinstated on the staff
console when this time elapses, or when a new call is received,
whichever comes first.
•
Clean Screen
This setting deactivates the touch screen for a short time to
allow the screen to be cleaned.
•
Calibrate Screen
This setting allows you to realign the touch screen buttons and
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Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
other controls, which can drift over time and become difficult to
use.
•
Off Duty/On Duty
This button places the staff console in off duty or on duty mode.
Pressing the button displays a control for raising or lowering the
volume of call tones.
•
Brightness
This button lets you control the brightness of the touch screen.
Sliding the button upward increases the brightness and sliding it
downward reduces the brightness.
Capture screen
One primary coverage staff console or annunciator can provide
backup coverage for another by capturing its coverage area. Two
primary coverage devices can provide redundant coverage when
each console is set to capture the other.
Note: Only primary coverage staff consoles and annunciators can
be captured by other consoles.
Figure 12: Capture screen
Devices marked with a yellow square indicate
that this console (the one you are looking at) was
captured by the console (with the yellow square)
Devices marked with a red square
indicate that this console (the one you are looking at)
is capturing the console (with the red square)
Captures annunciate coverage of
a staff console or annunciator
with primary coverage
Releases a captured primary
coverage staff console or
annunciator
Displays the Admin and
Capture selection tabs
•
The Capture screen lists all staff consoles and annunciators in
the system, including any that are not currently powered up.
The second column displays the ID or room number.
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Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
•
A red square in the third column indicates that this console (the
one you are looking at) is capturing the device (with the red
square).
•
A yellow square in the fourth column indicates that this console
(the one you are looking at) was captured by the device (with
the yellow square).
•
Pressing the Capture button allows you to capture the selected
device.
•
On the captured console, pressing the Release button breaks
the capture for this console.
•
If a primary coverage staff console or annunciator is capturing
another console, the word “Capturing” is displayed, along with a
value that indicates the number of consoles currently capturing
this console.
•
If a primary coverage staff console or annunciator is being
captured by another console, the word “Captured” is displayed
along with a value that indicates the number of consoles
currently capturing this console.
Example:
Note: See “Capturing and sharing coverage areas” on page 54.
On-duty and off-duty modes
When leaving a primary coverage staff console or annunciator
unattended, you can place it off duty. The staff console continues to
show nurse call events onscreen and to emit tones at a volume that
you set. The main screen indicates that the unit is off duty.
Room stations in this duty area can be configured to change their
staff follow mode, automatically based on the on/off duty status of
its primary coverage staff console or annunciator.
When you return, place the staff console or annunciator on duty.
The call tone volume automatically adjusts.
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Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
Equipment supervision
A staff console or annunciator can oversee or supervise another
staff console, annunciator, or peripheral device. In this mode, if the
supervised equipment loses its ability to communicate, the staff
console or annunciator generates an error message identifying the
device in trouble.
Configuration settings for staff consoles and
annunciators
Templates and coverage modes
Two settings control basic functioning for staff consoles and
annunciators: templates and coverage modes.
•
Templates determine whether the console will run as a call
center, a general-purpose annunciator, or as an emergency
annunciator.
•
Coverage modes further define its function
The following sections describe these settings.
Templates
Staff console template (call center): The staff console template sets
the device to run as the primary call center for the nurse call system.
This is the default template for the ColorTouch VoIP Staff Console.
Unit annunciator template (general purpose annunciator):
Devices running as unit annunciators can display all calls from the
stations assigned to them. All displayed nurse calls can be answered
from annunciators configured this way. This template is used for
most purposes and is the default setting for the ColorTouch VoIP
Annunciator.
Emergency annunciator template: By default, devices running as
emergency annunciators display calls of only the four highest
priorities. This setting is configurable, however. Emergency
annunciators can be set to display any call priority. This includes the
following call priorities:
•
Room alarm
•
Room alarm 2
•
Code blue
•
Code pink
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Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
Note: The names used for call priorities are configurable and may
differ on your system from those used here.
Coverage modes
Staff consoles and annunciators are further configured with settings
that determine the type of coverage they will provide: primary,
annunciate, supervision, and failure.
Primary versus annunciate coverage: Each staff console or
annunciator is set for either primary or annunciate mode.
•
The primary coverage device serves as the primary call center
for the duty areas assigned to it. Each network must have at
least one primary device to which all nurse calls are directed.
•
Devices configured for annunciate mode provide backup
coverage for the area to which they are assigned. This allows
staff members to view and answer calls from locations other
than the nursing station.
Supervision and failure coverage: Supervision and failure coverage
modes are used for monitoring nurse call equipment. Either setting
can be applied to devices configured either as primary or as
annunciate.
•
In supervision mode, the device monitors the communication
function of staff consoles or annunciators. If a device loses
communication, an error message is sent to the staff console.
Devices operating solely in supervisory mode do not annunciate
patient calls. Instead they signal the failure of the staff consoles
and annunciators assigned to them. Devices can be set to
provide supervision in addition to displaying nurse calls.
•
In failure mode, the device monitors patient stations, staff
stations, and peripheral devices for power or data signal failure.
Devices operating solely in failure mode do not annunciate
patient calls. Instead they signal the failure of the devices
assigned to them. This mode can be assigned in addition to
either primary or annunciate, however, which makes it possible
to display nurse calls and device failure notifications on the
same device.
To avoid sending error codes for momentary interruptions of
service, a delay can be applied to supervision and failure mode. By
default, the system waits for 1 minute before sending an error code
to the staff console. This delay is configurable. It can be removed or
set as high as 300 minutes. See the Telligence Installation Manual
(P/N 3101010) provided with your Telligence system.
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Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
Coverage area capture and sharing
To ensure that all nurse call events are annunciated in monitored
locations, primary-coverage staff consoles and annunciators can
temporarily inherit the coverage areas of other primary-coverage
devices. See “Coverage area capture” on page 9 and “Placing staff
consoles and annunciators on or off duty” on page 52.
Sharing between two primary coverage devices can be arranged by
setting each device to capture the other. In this state both consoles
will annunciate nurse call events occurring in either coverage area.
Swing rooms
During periods of high or low activity, you can assign a swing room
to an alternate duty area by pressing a button. The Telligence
Configuration Tool is used to set up the swing room. A button on the
Room List screen is used to swing it from one duty area to the other.
Figure 13: Room List screen with Swing button
Opens a dialog
box for setting the
selected room’s
call priorities or
privacy settings
Swings the
selected room
to the duty area
covered by this
staff console or
annunciator
Opens
a dialog box
for selecting
a view filter
Opens an audio connection
to the selected room
Allows you to add additional staff
levels to a selected reminder
Turns on enhanced audio mode when
answering or initiating a call. Switches
to enhanced audio during a call.
Turns the staff console
alert tone on or off
Opens the Room List
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Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
Overview of nurse call alerts at the staff console
Staff consoles and annunciators display selected call types (call
priorities). By default, they display the nurse call types, shown in
Table 3. Both sound and color are used to show the priority of each
call. The table indicates the color of the nurse call event, how fast an
alert tone may sound at the staff console or annunciator, and
whether a nurse call is automatically put on reminder or cleared
when a staff member answers it.
Table 3: Nurse call signaling at the staff console or annunciator
Nurse call priority type
Staff console event/cell
color
Tone repeat rate
Connect response
Room alarm (2)
Red
Fast
—
Code blue
Blue
Fast
—
Code pink
Pink
Fast
—
Staff emergency (2)
Red
Medium
—
Lavatory emergency
Red
Medium
—
Urgent
Red
Medium
—
Auxiliary emergency (8)
Amber
Medium
RN reminder (Red) set
Patient emergency (2)
Amber
Medium
RN reminder (Red) set
Auxiliary priority (5)
Amber
Slow
RN reminder (Red) set
Patient priority (2)
Amber
Slow
RN reminder (Red) set
Bed exit
Amber
Slow
RN reminder (Red) Set
Cord pull (2)
Amber
Slow
RN reminder (Red) set
Patient normal
White
Slow
Cleared
Family
White
Slow
Cleared
Staff normal
White
Slow
Cleared
Housekeeping
White
Slow
Cleared
Reminder 1 [RN]
Red
—
—
Reminder 2 [LPN]
Amber
—
—
Reminder 3 [Aide]
Green
—
—
When more than one instance of a nurse call priority type is possible, the number of instances appears in parentheses, e.g.,
Auxiliary Emergency (8) means that there can be up to eight types of auxiliary emergency nurse call events.
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Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
Notes
•
By default, emergency annunciators show nurse calls for
extreme emergencies only.
•
By default, housekeeping calls are not displayed at the staff
console. The system can be configured to display these calls,
however.
•
The names used for call priorities are configurable and may
differ on your system from those used here.
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Chapter 2: Overview of the ColorTouch Staff Console and Annunciator
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Telligence Operation Manual
Chapter 3
Using staff consoles and
annunciators
Summary
This chapter provides instructions for using staff consoles and
annunciators to handle calls and reminders, and to configure call
priorities for specific rooms or beds. Also included here are
instructions for calibrating the touch screen and cleaning the plastic
housing and touch screen.
Content
Displaying the screen you need • 31
Answering calls • 32
Calls from patient and staff stations • 32
Calls from other staff consoles and annunciators • 32
Audio adjustments • 33
Adjusting the volume of staff consoles or annunciators • 33
Further audio enhancement at the staff console • 34
Temporarily silencing alert tones • 36
Placing calls • 37
Clearing calls from the system • 39
Normal priority calls • 39
Higher priority calls • 39
Upgrading calls to higher priorities • 40
Audio paging from the staff console • 41
Configuring call priorities for a patient or staff/duty station • 44
Working with reminders • 46
What are reminders? • 46
Visual cues • 47
Setting call reminders • 47
Manually setting reminders • 48
Setting reminders automatically • 49
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Chapter 3: Using staff consoles and annunciators
Adding staff levels to reminders • 50
Answering call reminders from the reminder list • 50
Clearing reminders • 50
Placing staff consoles and annunciators on or off duty • 52
Capturing and sharing coverage areas • 54
Capturing coverage • 54
Sharing coverage • 55
Swinging rooms between duty areas • 57
Calibrating staff consoles and annunciators • 58
Recalibrating staff consoles and annunciators to correct problems
with the touch screen • 59
Warnings and error alerts displayed at staff consoles and
annunciators • 60
General alerts • 60
Low memory warnings and data error messages • 60
Ergonomic recommendations • 62
Maintenance notes • 63
Cleaning staff consoles and annunciators • 63
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Chapter 3: Using staff consoles and annunciators
Displaying the screen you need
To change the screen displayed on the staff console or annunciator,
touch the corresponding screen selection tab. Screen selection tabs
are continuously displayed at the bottom of each screen.
Figure 14: Screen selection tabs
Displays
the main screen
Displays the
Admin and Capture
selection tabs
The following table shows which tab to select in order to display the
screen you need.
Table 4: Screen selection tabs corresponding to specific tasks
To perform this task
Select this tab
Adjust alert tone volume
Audio
Adjust the call volume
Audio
Answer a call
Calls
Answer a reminder
Reminders
Clean the touch screen
Admin
Clear a reminder (normal priority)
Reminder
Configure call priorities for a room or bed
Room List
Enhance the audio connection
Call, Audio, Reminders, or Room List tab
Hang up or cancel a call
Audio
Place a call
Room List
Recalibrate the touch screen
Admin
Set a reminder
Audio
Turn off alert tones
Call, Reminders, or Room List tab
Upgrade a call to a higher priority
Audio tab
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Chapter 3: Using staff consoles and annunciators
Answering calls
The staff console provides two-way voice communication like that
provided by a telephone. You can hear the caller even when you are
speaking.
Notes
•
Using a headset disables the speaker. To enable the speaker,
unplug the headset.
•
To switch to the speaker when using a handset, press the
Speaker button on the Audio screen.
Calls from patient and staff stations
To answer the highest priority call:
1.
Select the Calls tab to open the Call screen.
2.
Lift the handset.
— or —
If you are using the speaker or a headset, press Connect.
To answer a lower priority call:
1.
Open the Call screen.
2.
From the list, select the call to be answered.
3.
Lift the handset.
— or —
If you are using a headset or the speaker, press Connect.
Calls from other staff consoles and annunciators
You can call and receive calls from other staff consoles and
annunciators. Although the Call screen does not display these calls,
the Audio screen flashes and displays the staff console or
annunciator ID when the call comes in. On the Audio screen, the
Connect button is replaced with an Answer button.
To answer a call from an annunciator or staff console:
Lift the handset or press Answer.
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Chapter 3: Using staff consoles and annunciators
Audio adjustments
Adjusting the volume of staff consoles or annunciators
You can adjust the audio volume of alert tones and voice
communications played through the speaker, handset, or headset
at the staff console or annunciator. This is a local setting and does
not affect the audio volume of other staff consoles or annunciators.
Note that alert tones cannot be turned off.
Figure 15: Alert tones volume control
To adjust the alert tone volume on a staff console or annunciator:
1.
Select the Audio tab and press Volume.
2.
Slide the Tones button up or down to increase or decrease the
volume.
3.
Press OK to apply the change.
The new setting remains in effect until it is changed again.
To adjust the voice audio on a staff console or annunciator:
1.
While connected to a call, press the Volume button.
2.
Slide the Speaker button up or down to increase or decrease
the volume.
3.
Press OK to apply the change.
The new setting remains in effect until it is changed again.
If necessary, you can further increase the voice audio by using
an enhanced audio mode. See “Further audio enhancement at
the staff console” on page 34.
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Chapter 3: Using staff consoles and annunciators
Further audio enhancement at the staff console
If you have trouble hearing the patient’s voice at the staff console
after increasing the speaker volume, you can increase the sensitivity
of the microphone at the patient station by switching the staff
console or annunciator into an enhanced audio mode.
Enhanced audio is especially useful when connecting to rooms in
which the patient station is installed at a distance from the bed and
can be applied when connecting to beds or rooms. It is effective
whether you use the speaker, handset, or headset.
Notes:
•
You can answer calls in enhanced mode or switch to enhanced
mode during a call.
•
You cannot use enhanced mode when connecting to another
staff console or annunciator.
Figure 16: Room List screen showing Connect and Enhance Connect buttons
To answer a call in enhanced mode:
1.
Select the call and press Enhance Connect (instead of Connect).
This connects you to the caller and amplifies his or her voice. It
also disables your microphone.
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Chapter 3: Using staff consoles and annunciators
The word Listen appears onscreen, as shown below.
Note: The labels applied to call priorities are configurable and
may differ on your system from those used here.
2.
To speak, press and hold the Enhance Audio button. The word
Talk appears onscreen, indicating that your microphone is
temporarily enabled.
3.
Continue pressing and releasing Enhance Audio to toggle
between listening and talking.
4.
To end the conversation, press Hang Up.
Note: Picking up the handset while using enhanced mode, toggles
the connection from enhanced to normal connect mode. The
Enhance Audio button turns grey and neither Listen nor Talk is
shown on the display. You can return to enhanced mode (with or
without the handset) by pressing the Enhance Audio button.
To switch to enhanced mode during a call:
1.
Press the Enhance Audio button.
This amplifies the patient’s voice. The word Listen appears
above the button, indicating that your microphone is
temporarily disabled.
2.
To speak, press and hold the Enhance Audio button. The word
Talk appears onscreen, indicating that your microphone is now
enabled.
3.
Continue pressing and releasing Enhance Audio to toggle
between listening and talking.
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Chapter 3: Using staff consoles and annunciators
Temporarily silencing alert tones
You can silence alert tones at your staff console or annunciator for a
preset maximum time period. Alert tones are automatically
reinstated one the maximum time period has elapsed, or when a
new call is received, whichever comes first.
To temporarily silence the alert tone on a staff console or
annunciator:
1.
Open the Call screen, Reminders screen, or Room List screen.
2.
Press the Tone Silence button. This mutes alert tones for the
current call at the staff console or annunciator.
To restore alert tones on a staff console or annunciator:
1.
Open the Call screen, Reminders screen, or Room List screen.
2.
Press the Restore Tones button. This restores alert tones at the
staff console or annunciator. The button label changes to Tone
Silence.
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Chapter 3: Using staff consoles and annunciators
Placing calls
To call a patient, dial the bed number. To call a nurse or other staff
member who may be in the room, dial the room number. If you
know the number, you can simply open the dial pad and enter it.
If you don’t know the number, you can place the call by selecting the
bed or room from a list.
Figure 17: Dial pad
To dial a known number:
1.
Select the Audio tab, then pick up the handset or press the Dial
Pad button. This opens the dial pad shown above.
2.
Enter the number.
Note: If you mistype a number or letter, press Clear, then enter it
again.
3.
Press Connect on the dial pad.
To place a call by selecting the bed or room from a list:
1.
Select the Room List tab.
2.
Select the room or bed that you want to call.
3.
Press Connect.
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Chapter 3: Using staff consoles and annunciators
1.
Select the Room List tab, then press the button labeled Showing.
This opens the dialog box shown below.
Displays all rooms in the nurse call
system
Displays the rooms and consoles in the
duty areas covered by the console
Displays the rooms and consoles in
the Console’s nursing unit
Displays the rooms and consoles in
the Console’s duty area
Filter labels are configurable.
The labels used on your
system may differ from
those shown here.
Note: The “Show in Room List” dialog box lists nursing units and
duty areas by name. The labels applied to nursing units and
duty areas are configurable and will differ on your system from
those used here.
2.
Indicate which rooms to display in the list by selecting one of
the check boxes, then press OK. This closes the dialog box and
populates the room list.
3.
From the list, select the room or bed that you want to call.
4.
Lift the handset.
— or —
If you are using the speaker or a headset, press Connect.
To hang up at the end of a call:
Replace the handset.
— or —
If you are using the speaker or a headset, press the Hang Up button
on the Audio screen.
Note: Both parties must hang up at the end of the call. Otherwise,
the audio channel remains busy, blocking any other calls.
To cancel a call before establishing a connection:
Press Cancel on the dial pad.
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Chapter 3: Using staff consoles and annunciators
Clearing calls from the system
Normal priority calls
Normal priority calls should only be canceled using UL Listed
equipment (such as staff consoles, annunciators, presence stations,
or patient stations).
By default the Telligence system cancels normal priority calls only
upon completion of an audio connection from a console or
annunciator. If you upgrade the call to a higher priority, it will not be
canceled when the call is ended.
WARNING: To maintain
compliance with UL 1069, call
cancellation should only be
performed using UL 1069
Listed equipment and
systems.
Normal priority calls include the following:
•
•
•
•
Patient normal
Family
Staff normal
Housekeeping
Note: The names used for call priorities can be changed using the
Telligence Configuration Tool, and may differ from those shown
here.
To clear a normal priority call:
1.
Lift the handset or press Connect to answer the call.
2.
Replace the handset.
— or —
Press the Hang Up button on the Audio screen.
Higher priority calls
By default, all calls except normal priority calls must be cancelled
from the point of origin. A staff member must go to the device
where the call was placed, and push the Cancel button.
Either method will clear the call from the nurse call system. The call
no longer appears on staff consoles or annunciators, and corridor
and zone lights extinguish.
Note: If two or more stations are associated and their Cancel
buttons are linked, pressing the Cancel button on any station in the
room cancels calls made from the room. See “Associated stations
and linked buttons” on page 70, for more information).
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Chapter 3: Using staff consoles and annunciators
Upgrading calls to higher priorities
You can upgrade a call to a higher priority while connected to the
room or bed. When you upgrade a call, a new call appears in
addition to the original, which also remains on the screen.
Depending on how the system is configured, dome lights associated
with the patient station may begin to flash or to flash faster.
Note: “Dome light” refers to a room light, corridor light, or zone light
that gives visual indication of calls and events.
Follow these steps to upgrade the priority of a nurse call:
To upgrade a call to a higher priority
1.
On the Audio screen, press the Upgrade button. This opens an
Upgrade dialog box.
2.
Select the call priority to be applied.
3.
Press OK.
Note: Calls initiated from your staff console cannot be upgraded
until they appear on either the Calls screen or the Remind screen.
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Chapter 3: Using staff consoles and annunciators
Audio paging from the staff console
Using the handset on the staff console, you can send a voice page
to selected nursing units, selected duty areas, or the entire system.
You can control whether the page sounds inside patient and staff
rooms, and if your system includes staff location tracking, you can
also limit the page to specific staff levels.
For example, if you select “Red,” the page will go only to rooms
where a staff member of the red staff level has registered presence.
This feature can be used with manual or infrared presence tracking.
WARNING: To maintain
compliance with UL 1069, the
Telligence paging system
should not be used to perform
general evacuation or
emergency notification in lieu
of the house paging system.
Paging volume is a global setting that is established using the
Telligence Configuration Tool. Table 5 shows how the selections you
make affect the page destination:
Table 5: Effect of configuration settings on audio page destinations
Destination
Presence[1]
Annunciation point
Nursing Unit
None
All Rooms/Stations in the selected nursing unit
All Hallway page adapters in the selected nursing unit
Duty Area
Red
All rooms in the selected nursing unit with red presence registered
Green and
amber
All rooms in the selected nursing unit with either green or amber presence
registered
None
All Rooms or stations in the selected duty area
All Hallway Page Adapters in the selected duty area
Red
All rooms in the selected duty area where a red presence is registered
Green and
amber
All rooms in the selected duty area where either a green or amber presence is
registered
[1] If “Hallways Only” is selected, the page will not sound in patient or rooms regardless of the selected staff presence.
Notes
•
The Telligence system cannot broadcast multiple audio pages
at the same time.
•
A Telligence audio page does not override audio connections
that have already been established. For example, if a patient is
talking to the nursing station, that conversion continues
uninterrupted. In addition, all rooms connected to the same
gateway (up to sixteen rooms) also will not receive the page.
Note: Gateways (also called Telligence Station Gateways or
TSGs) make it possible to add non-IP devices to the Telligence IP
network. “IP” stands for Internet Protocol, which is a
communication protocol for routing information from one
network to another in packets. The packets are reassembled
when they reach their destination.
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Chapter 3: Using staff consoles and annunciators
•
The house paging system overrides Telligence audio paging.
This ensures that the house system is available for building
emergencies.
•
A handset is required for audio paging. Hands-free operation
results in feedback and cannot be used. Specifically, the
HC-ANNUN ColorTouch VoIP Annunciator does not support
audio paging in version 1.4.
Figure 18: Audio screen showing the location of the Page button
Opens the
paging screen
Figure 19: Audio Paging screen
To place an audio page:
1.
At the staff console, select the Audio tab.
2.
Press the Page button displayed onscreen.
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Chapter 3: Using staff consoles and annunciators
3.
Select the destination:
To page one nursing unit or duty area, select the corresponding
check box, then highlight the unit to be paged.
Note: The labels applied to nursing units are configurable and
will differ on your system from those used here.
4.
If you want to page specific staff levels, select the colors
corresponding to the staff levels to be paged. The page is
broadcast only in areas where these staff levels have registered
presence. To send the page to all staff levels, leave the Red,
Green, and Amber check boxes blank.
5.
To limit the page to hallway areas, select the Hallways Only
check box.
6.
Lift the handset and press the Start Page button displayed
onscreen. A setup tone sounds in the handset receiver, and the
word “Wait” is displayed onscreen, while the system prepares to
annunciate the page. When the tone stops and this message
clears, you can begin to speak.
Ending the page
When you have finished speaking, press the “End Page” button
displayed onscreen before returning the handset to the cradle.
Otherwise, the noise of replacing the handset in the cradle is
broadcast throughout the paging area.
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Chapter 3: Using staff consoles and annunciators
Configuring call priorities for a patient or staff/duty
station
By default, call devices such as pillow speakers share the same call
priority as the patient station to which they are connected. The
procedure that follows shows how to assign different call priorities
to different devices.
Figure 20: Room List showing call priorities for specific devices
Note: The labels applied to call priorities (such as “Patient Normal”,
and “Bed Exit”) are configurable and may differ on your system from
those used here.
To configure the call priorities assigned to a room:
1.
Select the Room List tab.
2.
If the room or bed is not displayed, press the “Showing:” button,
select the area to be displayed, then press OK.
3.
Select the room or bed to be configured, then press Call
Priorities. The system retrieves the call devices connected to the
patient or staff/duty station being configured.
4.
Select the device to be configured, then press Change Priority.
5.
Select the call priority to be assigned to the device, then press
OK.
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To revert to the default priorities for a specific patient or
staff/duty station:
1.
Select the Room List tab, then select the room to be changed.
2.
Press the Call Priorities button. The staff console retrieves the
current call priorities for the room.
3.
Select the call to be changed, then press Set to Default.
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Chapter 3: Using staff consoles and annunciators
Working with reminders
What are reminders?
When you receive a call that can’t be addressed immediately, you
can set a call reminder, with or without answering the call. Setting a
reminder moves the call from the Call screen to the Reminders
screen, and sets a timer. If the timer elapses before the call is
cleared, the nurse call is regenerated. When the timer elapses, you
can place the call on reminder again, if necessary, which starts the
cycle over.
Figure 21: Reminder list
Colors indicate the
staff level to which the
call is addressed
Room or
bed number
Short form
of the priority
Time elapsed since
the reminder was set
Calls can continue to cycle between the Reminder screen and the
Call screen until they are cleared.
Note: Calls placed on reminder are displayed on both the Call screen
and the Reminders screen on an emergency annunciator.
Normal priority calls can be cleared from a staff console or
annunciator. Once a normal priority call has a reminder set on it,
however, it cannot be cleared by an audio connection.
How quickly a reminder is recalled to the Call screen depends on its
call priority. By default, normal priority calls are recalled to the Call
screen after 3 minutes, and higher priority calls are recalled after 1
minute. These times are configurable, though. For instructions on
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Chapter 3: Using staff consoles and annunciators
changing reminder recall times, see the Telligence Installation
Manual (P/N 3101010).
Visual cues
Setting a call reminder triggers visual cues, as well:
•
The Remind tab on staff consoles and annunciators flashes until
you view the Reminder screen.
•
The number of active reminders is shown on the Reminders tab.
•
Corridor lights and zone lights slowly flash in the color
associated with the highest staff level priority reminder until the
call has been canceled.
When non-emergency calls are received, both the active call
and the active reminder are shown. When any of the top four
call priorities is received, however, no reminders are shown.
Only the emergency call is represented.
Figure 22: Dome light
You can place calls on reminder without answering the calls,
assigning them up to three staff levels (RN, LPN, and aide). Only one
reminder is created and only one recall (to the Call screen) occurs
for a call on reminder (each time it returns from the Reminders
screen), even if all three staff level priorities have been set.
By default, nurse calls with priorities higher than normal but lower
than urgent are automatically placed on reminder, with red (RN)
staff level priorities, at the time that staff members answer the calls.
Setting call reminders
To remind yourself of something that needs to be done in a
particular room, you can select the room and set a location
reminder. This lists the reminder on the Reminders screen, and
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Chapter 3: Using staff consoles and annunciators
starts a timer. When the timer expires, the reminder is displayed on
the Call screen. The dome light for the room flashes. The default
priority for a room location reminder is staff normal.
Manually setting reminders
For nurse calls on the Call, Audio, and Room List screens, staff
members use the Set Reminder window not only to place calls in the
reminder list, but also to assign staff level priorities to the calls.
When calls are manually set on reminder, or when additional staff
level priorities need to be placed on nurse call reminders already in
the Remind list, staff members use the Set Reminder window to
assign them one or more of these staff level priorities:
•
•
•
Red: The highest staff level priority, typically RN.
Amber: The middle staff level priority, typically LPN.
Green: The lowest staff level priority, typically Aide.
Setting a reminder from the Call screen
To manually set a reminder from the Call screen:
1.
Answer a call and press the Set Reminder button.
— or —
Select the Calls tab, touch a nurse call event, and press the Set
Reminder button.
To place a call on reminder without answering it, press Set
Reminder.
2.
On the Set Reminder window that appears, select the staff level
priority checkboxes that apply, then press OK.
The call moves from the Call screen to the Remind screen.
Note: On emergency-mode annunciators, calls placed on reminder
are displayed on the both the Call and the Remind screen.
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Setting a reminder from the Audio screen
To set a reminder from the Audio screen:
1.
While conducting a call on the Audio screen, press the Set
Reminder button.
2.
Touch one or more staff level priority checkboxes (red for RN,
amber for LPN, and/or green for aide) to assign one or more
staff level priorities to the reminder, and press OK.
A reminder event representing the call appears on the Remind
screen. The event is located, according to its call priority and the
elapsed time since the call was received, at the appropriate
place in the reminder list.
Note: Staff members cannot place reminders on calls to or from
staff consoles or annunciators.
Setting a reminder from the Room List screen
1.
Touch the Room List tab, and press a room or bed event.
2.
Press the Set Reminder button.
3.
Select one or more staff level priority checkboxes (red for RN,
amber for LPN, and/or green for aide) to assign staff level
priorities to the reminder, and press OK. On the Remind screen,
a reminder event appears, according to the call priority and
time of reminder creation, at the appropriate place in the
reminder list.
Note: The priority for a bed reminder is keyed to the patient
station’s priority. The priority type for a patient room reminder is
staff normal.
Setting reminders automatically
Answering certain priority calls incoming on the Call screen—by
default, calls with priority types below urgent and higher than
normal priority—automatically sets reminders for the calls on the
Reminders screen. The staff level priority for automatically created
reminders is the RN-level priority; a cell on the left of the reminder
event illuminates in red for call reminders that are automatically set.
The table on page 26 gives additional information about reminders.
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Chapter 3: Using staff consoles and annunciators
Adding staff levels to reminders
To add a staff level priority to a reminder already on the
Reminders screen:
1.
Select the Remind tab, then select the call reminder in the
reminder list.
2.
Press the Set Reminder button.
3.
In the Set Reminder dialog box, select one or more staff level
priority checkboxes (red for RN, amber for LPN, and/or green for
aide) to assign additional staff level priorities, and press OK.
•
The color indicating the staff level that you selected
appears on the left side of the reminder event.
•
The color of the highest staff level priority appears in the
bottom sections of dome lights associated with the station
where the call originated.
Note: If needed, you can select all three staff level priorities for a
reminder.
Answering call reminders from the reminder list
You can answer call reminders from the reminder list, as follows.
1.
Select the Remind tab, and press the Connect button to answer
the first call listed, which is the call reminder with the highest
priority in the reminder list.
— or —
2.
Select the Remind tab, press the reminder event, and press the
Connect button to connect to the selected room or bed.
Clearing reminders
Reminders that have been set for normal priority calls can be
cleared from a staff console or annunciator by pressing the Clear
Reminder button on the Reminders screen.
Reminders for other call priorities can only be canceled by pushing
the Cancel button on the patient station where the call originated.
This clears the reminder from the nurse call system, so that it no
longer appears on staff consoles or annunciators, and Corridor
lights and zones lights stop flashing.
Clear reminders only if you are certain the caller is no longer on the
line, and that a staff member has handled the original request.
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Chapter 3: Using staff consoles and annunciators
To clear a reminder on the staff console or annunciator:
1.
Select the Remind tab.
2.
Select the normal priority reminder event, and touch the Clear
Reminder button.
Note: This clears the reminder without canceling the call.
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Chapter 3: Using staff consoles and annunciators
Placing staff consoles and annunciators on or off duty
When leaving a staff console unattended, you can place it in an off
duty state and adjust the volume of call tones. The staff console
continues to show nurse call events in the off duty state. In addition,
room stations configured for “Variable Duty Area/Console” staff
follow, automatically change their staff follow mode based on
whether the primary coverage staff console or annunciator is on or
off duty. When you return, you can reset the console to on duty
status.
Notes
•
Only primary coverage staff consoles and annunciators can be
placed off duty.
•
While the staff console or annunciator is off duty, the volume
control on the Audio tab is disabled. You can re-enable it by
placing the unit on duty or by making an audio connection to
another station.
Figure 23: Admin screen showing Off Duty button
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Chapter 3: Using staff consoles and annunciators
To place a staff console or annunciator off duty:
1.
Open the Admin screen by pressing More and then Admin.
2.
Press the Off Duty button. This opens a volume control.
3.
Slide the button down to lower the volume of call tones, or slide
it upward to increase the volume.
4.
Press OK. The main screen displays the Off Duty status.
To place a staff console or annunciator back on duty:
1.
Open the Admin screen by pressing More, and then Admin.
2.
Press the On Duty button.
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Chapter 3: Using staff consoles and annunciators
Capturing and sharing coverage areas
Capturing coverage
When no one is available to monitor a primary staff console or
annunciator, you can capture its coverage area at another staff
console or annunciator. The captured device continues to
annunciate calls. The capturing device annunciates calls from the
captured coverage area in addition to its own.
The captured console indicates that its calls are being captured, but
is otherwise unaffected and continues to annunciate nurse calls.
All staff consoles and annunciators can capture coverage and be
captured if they have primary coverage. This is a standard feature
and requires no special configuration. The procedures that follow
show how to capture and release coverage.
Figure 24: Capture screen
•
A red square next to a device indicates that this console (the
one you are looking at) is capturing the device (with the red
square).
•
A yellow square next to a device indicates that this console (the
one you are looking at) was captured by the device (with the
yellow square).
Example
Let’s say you have two consoles, console A and console B and you
want console A to capture console B. The Capture tab and the Call
screen on each console would display the following.
•
54
Console A’s Capture tab displays a red square next to console B.
Telligence Operation Manual
Chapter 3: Using staff consoles and annunciators
•
Console B’s Capture tab displays a yellow square next to
console A.
•
Console A’s Call screen displays the message “Capturing: 1.”
•
Console B’s Call screen displays the message “Captured: 1.”
To capture a console:
1.
At the console that will inherit the coverage area, open the
Capture screen by pressing More and then Capture.
2.
Select the console or annunciator to capture, and press the
Capture button.
The console displays the message “Capture in Progress. Please
Wait.” During this process, the console suspends normal
functioning. When the capture is complete, the console updates
all call events, displays the previous screen, and resumes
normal functioning.
A red square on the Capture screen indicates that the staff
console has been captured. How quickly this occurs depends on
system traffic.
To release a console from capture:
1.
At the captured console, open the Capture screen by pressing
More and then Capture.
2.
From the list, select the capturing console. It is marked by a
yellow square in the fourth column.
3.
Press the Release button displayed onscreen.
The console displays the message “Release in Progress. Please
Wait.” During this process, the console suspends normal
functioning. When the capture is complete, the console updates
all call events, displays the previous screen, and resumes
normal functioning.
The yellow square clears, indicating that the console is no
longer being captured. How quickly this occurs depends on
system traffic.
Sharing coverage
To share the nurse call events from two coverage areas between
two staff consoles or annunciators, you can set each primary
coverage console to capture the other. In this way, both consoles
will annunciate calls from both coverage areas.
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Chapter 3: Using staff consoles and annunciators
To set up coverage area sharing:
1.
At the first console, open the Capture screen by pressing More
and then Capture.
2.
From the list or consoles, select the coverage area to be shared
and press Capture.
The console displays the message “Capture in Progress. Please
Wait.” During this process, the console suspends normal
functioning. When the capture is complete, the console updates
all call events, displays the previous screen, and resumes
normal functioning. How quickly this occurs depends on system
traffic.
3.
56
Go to the other console and repeat steps 1 and 2.
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Chapter 3: Using staff consoles and annunciators
Swinging rooms between duty areas
Rooms that have been configured as swing rooms can switch
between two duty areas. This section shows how to swing a room
from one duty area to the other. If you need help creating a swing
room, see “Using the Configuration Tool” in the Telligence Installation
Manual (P/N 3101010).
Figure 25: Room List screen showing Swing button
Swing
Room
102
To swing a room to a different duty area:
1.
Go to the primary coverage staff console or annunciator for the
duty area to which you want the room to swing.
2.
Press the Room List tab.
3.
If the room is not displayed, press the Showing button, select
the area to be displayed, then press OK.
4.
Press the Swing button. The room swings to the default duty
area that is covered by the current staff console or annunciator.
The Swing button is replaced by an About button since the
current staff console cannot be used to swing the room back to
the other duty area.
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Chapter 3: Using staff consoles and annunciators
Calibrating staff consoles and annunciators
When a staff console or annunciator is first plugged in, a calibration
screen appears.
Figure 26: Opening screen for staff consoles and annunciators
Touch the screen to activate the calibration utility.
Touch the circles displayed on the screen. This aligns the screen
image so that buttons and other objects displayed onscreen, it
respond as expected.
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Chapter 3: Using staff consoles and annunciators
Recalibrating staff consoles and annunciators to
correct problems with the touch screen
With use, the image on the touch screen may drift slightly, making it
difficult to select items accurately. Recalibrating corrects this
problem.
To recalibrate the touch screen:
1.
Select the More tab to open the Admin screen.
2.
Select Calibration. A message box appears, warning that
continuing will trigger a trouble response at the supervisory
dome light.
3.
Press OK. This resets the console and starts the calibration
sequence.
4.
Follow the onscreen prompts to recalibrate the touch screen.
Telligence Operation Manual
Caution: Recalibrating the
primary staff console or an
annunciator configured as a
primary covering device
temporarily removes it from
the system. This appears to
the system as a staff console
failure, which activates the
HC-CL4-SUPV Supervision
Module with Buzzer. Make
sure the hospital staff is aware
and prepared for a loud
audible signal.
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Chapter 3: Using staff consoles and annunciators
Warnings and error alerts displayed at staff consoles
and annunciators
General alerts
Staff console and annunciator errors generate alert messages that
can be displayed at other staff consoles or annunciators. In addition,
a dome light configured to supervise the staff console or
annunciator can respond to the error by flashing and toning.
A four-section HC-CL4-SUPV supervisory dome light flashes fast
white in all four of its light sections, and emits tones at the rate it is
flashing, to signal loss of power and data to the supervised staff
console or annunciator. When the status of the supervised staff
console or annunciator becomes normal, all four dome light
sections extinguish and dome light tones cease.
To resolve a staff console or annunciator error:
1.
Disconnect power to the staff console or annunciator, then plug
it in again.
2.
If this does not resolve the problem, contact your facility’s repair
staff.
Low memory warnings and data error messages
The following figure shows sample call screens. One displays a data
error and the other displays a low memory warning. A tone sounds,
also, if either of these events occurs.
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Chapter 3: Using staff consoles and annunciators
Figure 27: Main screen showing data error and low memory messages
Device that
detected the
condition
Condition
type
Time elapsed
since detection
Data errors and low memory conditions must be addressed
promptly. Neither can be resolved by stopping and restarting the
staff console or annunciator. Call your facility’s repair department.
To respond to a data error or low memory warning:
1.
2.
Silence the tone:
a.
Select the warning or error message.
b.
Press View. This stops the tone and displays a warning or
error message:
c.
Press OK to close the message box. Note that this does not
clear the warning from the system.
Contact your facility’s repair department.
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Chapter 3: Using staff consoles and annunciators
Ergonomic recommendations
•
Reduce or eliminate repetitive movement.
•
Perform tasks at appropriate heights.
•
Maintain a natural posture, avoiding awkward positions.
•
Provide adequate clearance for staff console and annunciator
use.
•
Place the staff console in a position that lets you view and touch
the display without strain.
•
Place the staff console in a position where the sun’s rays or
artificial lights do not adversely reflect on the touch screen,
causing eyestrain.
•
If you have trouble selecting items on the screen, select the
More tab, then use the Admin function to recalibrate the touch
screen.
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Chapter 3: Using staff consoles and annunciators
Maintenance notes
•
Clean your hands before using the touch screen.
•
Avoid scratching the touch screen.
•
Never use a pen, pencil, or other sharp object on the touch
screen.
•
Avoid striking the touch screen with hard or sharp objects.
•
Place cups, glasses, and drinking containers away from the staff
console or annunciator to avoid accidental exposure to spilled
liquids.
•
Do not eat or drink near the staff console or annunciator.
•
Take care not to drop the staff console or annunciator or to
subject it to strong impact.
•
Do not use force when setting the staff console or annunciator
down.
•
Do not place the staff console or annunciator on or near heat
sources such as radiators.
•
Make sure the staff console connecting cable is routed through
the strain relief openings in the base.
Cleaning staff consoles and annunciators
Cleaning the screen
To clean a staff console or annunciator you must place it in cleaning
mode to deactivate the touch screen. By default, the cleaning mode
is set for 15 seconds, but this setting can be changed. For
instructions on changing the duration, see the Telligence Installation
Manual (P/N 3101010).
Notes
•
Cloth fibers can make microscopic scratches on the touch
screen, which can damage the display over time.
•
Use a lint-free eyeglass cleaning cloth or microfiber cloth.
•
Do not use paper towel, tissue, or camera lens paper, as these
are too abrasive, for the touch screen.
•
Do not spray the touch screen with any liquid; the electronics
can be damaged if drops of moisture seep into the housing.
To clean the touch screen:
1.
Select the More tab.
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Chapter 3: Using staff consoles and annunciators
2.
On the Admin screen, press Clean and press OK.
3.
Slightly moisten a lint-free eyeglass-cleaning cloth, or soft
microfiber cloth with a diluted window-cleaning solution.
4.
Use the cloth to gently clean the surface of the touch screen.
5.
Gently dry the surface of the touch screen, using a dry, soft
cloth of the same type (a lint-free eyeglass-cleaning cloth, or a
microfiber cloth).
To clean the housing:
1.
Slightly moisten a soft cloth with a disinfectant such as Sidex,
Staphine, or a solution of 10% bleach and water.
2.
Follow the steps listed at the start of this section to place the
staff console or annunciator into cleaning mode.
3.
Use the cloth to gently clean the surface of the staff console or
annunciator housing, being careful not to touch the touch
screen.
4.
Use the moist cloth to gently clean the handset, the handset
cord, the headset and headset cord, if these are present.
5.
Use another soft, dry cloth to dry the surface of the housing.
64
Caution: Never submerge the
staff console, the annunciator,
or any attached cords.
Telligence Operation Manual
Chapter 4
Patient stations
Summary
Telligence patient stations connect patient rooms and beds to the
nurse call system. Patient stations are installed on the headwalls of
patient rooms, where they serve both patients and staff. This
chapter describes this group of devices and provides instructions for
using them.
Content
Basic functions • 66
Single and dual patient stations • 66
Associated stations and linked buttons • 70
Associated stations • 70
Linked buttons • 70
Patient station buttons • 71
Patient station lights • 72
Patient station tone alerts • 73
Using patient stations • 75
Code blue call • 75
Staff emergency call • 75
Staff normal calls • 76
Patient calls • 76
Canceling a call from the patient station • 76
Placing the patient station in privacy
mode • 77
Placing the patient station in staff follow
mode • 77
Using patient call devices • 79
Pillow speakers • 79
Types of pillow speakers • 81
Light controllers • 83
Caring for pillow speakers • 83
Placing a call from a pillow speaker • 84
Using pillow speakers to upgrade calls • 85
Telligence Operation Manual
Canceling calls from pillow speakers • 86
Call cords • 86
Call cord assembly care • 92
Call cords and electronic bed nurse call
buttons • 92
Using a call cord or bed button to place a
call • 93
Using a call cord or bed button to upgrade a
call • 94
Canceling calls placed from call cords or bed
buttons • 95
Patient station receptacles • 96
Dual patient station receptacles • 96
Single patient station receptacles • 97
Electronic bed receptacles • 97
Connecting call cords and auxiliary hardware
to the patient station front panel • 98
Miscellaneous patient stations • 100
Call cord stations • 100
Lavatory stations • 101
Two-priority lavatory stations • 103
Resolving patient room station problems • 108
Resetting a hung presence station • 108
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Chapter 4: Patient stations
Basic functions
Patient stations are mounted near beds in patient rooms. They
provide receptacles for pillow speakers, call cords, and electronic
bed control panels, which allow patients to call the nursing unit from
a bed or chair. In addition, two input jacks can be configured either
for call cords or for latching auxiliary hardware.
Staff members use the patient station call buttons to call the
nursing station or to signal an emergency. Patient stations have
built-in speakers and microphones for two-way voice
communication.
Staff and patient rooms may also be equipped with Staff/duty
stations like the ones shown in Chapter 5. These devices have call
buttons that allow staff members to call the nursing station for
assistance, or to signal code blue or staff emergencies. Like patient
stations, staff/duty stations are audio equipped, supporting twoway voice communication.
A number of peripheral devices may also be associated with the
patient station. These include code blue stations, staff emergency
stations, lavatory stations and others.
Finally, patient stations and call stations with equipment receptacles
allow for the connection of auxiliary hardware having an approved
nurse call interface. See Appendix B for additional information
regarding warnings and conditions for use with auxiliary hardware.
Single and dual patient stations
Single patient stations support one bed, and dual patient stations
support two beds. Typical dual and single patient stations are
shown on page 67.
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Chapter 4: Patient stations
Figure 28: Single patient station (Model HC-PSTN1)
Speaker
Buttons for
signaling the
nursing station
and for canceling
the call (Labels
and functions may
differ on your system)
Light indicates
calls, reminders,
and cord out
conditions.
Light indicates
configuration of
1/4 inch jack
Microphone
Status indicator light (Uses
color and flash rate to indicate
a variety of conditions, such as
staff presence and staff follow.
Pillow speaker
receptacle
Receptacles for
call cords or latching
auxiliary hardware
Note: The labels applied to buttons are configurable and may differ
on your system from those used here.
WARNING: Auxiliary hardware
that is connected to the
auxiliary input jacks on patient
stations is not considered part
of the Telligence system.
Caution: Connect the patient
station to class 2 circuits only.
Measure leakage current on a
regular, periodic basis for all
pendant control/pillow
speaker circuits to verify the
values are appropriate for the
installation location.
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Chapter 4: Patient stations
Figure 29: Dual patient station with electronic bed receptacles (Model HC-PSTN2-BED)
Speaker
Buttons for
signaling the
nursing station
and for canceling
the call (Labels
and functions may
differ on your system)
Electronic bed
receptacle
Light indicates
calls, reminders,
and cord out
conditions.
Light indicates
configuration of
1/4 inch jack
Microphone
Status indicator light (Uses
color and flash rate to indicate
a variety of conditions, such as
staff presence and staff follow.
Pillow speaker
receptacle
Receptacles for call cords
or latching auxiliary hardware
Note: The labels applied to buttons are configurable and may differ
on your system from those used here.
Single and dual stations allow for one pillow speaker per bed, as well
as a choice of a nurse call cords per bed or an auxiliary hardware
connection (either one can be preconfigured or the choice can be
made at the point of use). Lights on patient stations provide
feedback to staff members. Single and dual patient stations also
come with either BedConnect (front bed connectors) or rear
(internal) bed connectors.
A dual patient station with BedConnect is shown above.
Note: Dual patient stations provide two 1/4-inch (0.64 cm) jacks for
connecting call cords or auxiliary hardware having an approved
nurse call interface. The auxiliary hardware must be UL 544 or
60601-1 Listed and must provide a latching, normally open dry
contact relay connection that is clearly marked for connection to a
nurse call system.
68
Warning: Auxiliary hardware
that is connected to the
auxiliary input jacks on patient
stations is not considered part
of the Telligence system.
Caution: Connect the patient
station to class 2 circuits only.
Measure leakage current on a
regular, periodic basis for all
pendant control/pillow
speaker circuits to verify the
values are appropriate for the
installation location.
Telligence Operation Manual
Chapter 4: Patient stations
Figure 30: Standard button sets for patient stations
CODE
EMERG
CODE
EMERG
CANCEL
ASSIST
CANCEL
CODE
EMERG
ASSIST
CANCEL
ASSIST
PRESENCE
CANCEL
ASSIST
PRIVACY
Patient stations are available with different button sets as shown
above. Custom buttons can also be used.
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Chapter 4: Patient stations
Associated stations and linked buttons
Associated stations
By default, the patient station, bed call buttons, pillow speakers, call
cords, connected auxiliary hardware, and corridor lights for a
patient room are associated. This means that calls from this
equipment is identified at the staff console and annunciator by the
same room number. Lavatory stations can also be associated with
patient station or staff/duty stations, making it possible for lavatory
emergency calls to sound at the associated stations.
Linked buttons
When two or more stations are associated, button functions can be
linked across stations in the group. For example, a room contains
the following group of associated stations:
•
•
•
•
Patient station
Code blue station
Staff emergency station
Remote cancel station
In addition, the Cancel, Code and Emerg buttons are linked. The
linked buttons perform as follows:
•
Pressing the Code or Emerg button on one of the peripheral
devices causes the patient station’s Code or Emerg button LED
to light, and its Call status light to light.
•
Pressing the Code or Emerg button on the patient station
causes the respective peripheral device’s Code or Emerg button
LED to light.
•
Pressing the Code or Emerg button on either the patient station
or on the respective peripheral device causes a call assurance
tone to sound at the patient station.
•
Pressing the Cancel button on any linked station cancels a call
from any station in the room.
Associating stations in a patient room and linking all like buttons by
room or bed makes using the Telligence system easier and staff
members’ work more efficient.
For instructions on linking buttons, see the Telligence Installation
Manual (P/N 3101010) or the Telligence Configuration Tool online
Help.
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Chapter 4: Patient stations
Notes
•
Only like buttons can be linked. For example, the Emerg button
on the patient station cannot be linked to the Code button on
the code blue station.
•
Linked buttons cannot be used to cancel a lavatory emergency
call. Lavatory emergencies can be canceled only from the
originating lavatory station, or from an associated lavatory
station in the same bathroom.
•
The labels applied to station buttons are configurable and may
differ on your system from those used here.
Patient station buttons
Telligence system patient stations may vary from one room to the
next. Different sets of buttons can be present on patient stations,
depending on patient and staff needs. Standard buttons that may
be present on patient stations are: Code, Emerg, Assist, Privacy, and
Cancel.
Table 6: Descriptions of typical command station buttons
Button [1]
Description
Code
Alerts staff about a code blue emergency.
Emerg
Alerts staff about an emergency.
Assist
Sends a request for staff assistance.
Presence
Registers your presence in the patient room.
Privacy
Blocks audio connections to the patient room.
Cancel
Clears active calls. Also used to configure equipment inputs, enter
cleaning mode, reset the device, block cord out calls from being sent,
etc.
[1] The labels applied to station buttons are configurable and may differ on your
system from those used here.
Custom button kit
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The Telligence system custom button kit enables you to rename one
or more of the standard buttons. Custom button labels are typically
installed during system installation but can be installed at any time.
Non-standard or custom buttons for functions already defined in
the Telligence system can be installed using the custom button kit.
However, buttons for functions not defined in the Telligence system,
must be requested on a custom basis.
Notes
•
If your facility uses custom labels for patient station buttons,
note the modified button names in the margin.
•
Documentation for the use of custom buttons is beyond the
scope of this manual; please contact your supervisor for
instructions on their use.
Patient station lights
Lights on the front of the station illuminate buttons in dim light.
Other patient station lights indicate different states:
•
Each patient station button has an associated status light.
•
Call lights show the status of nurse call requests (per bed) from
a station.
•
Equip lights show the status of equipment connections.
•
Status light shows audio connection, staff follow, presence,
privacy, or error.
The various illuminations of these lights have the specific meanings
given below.
Individual button lights
A steady red status light indicates that the button was pressed and
that the following actions, specific to each button, have taken place:
•
For the Code, Emerg, and Assist button lights, a nurse call was
placed.
•
For the Privacy button, privacy mode was put into effect.
•
For the Presence button, presence has been established in this
room.
•
The Cancel light flashes slowly when a plug is inserted into the
auxiliary jack to indicate a 5 second configuration mode.
•
The Cancel light flashes when the Cancel button is pressed and
held, and there are no calls to clear.
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•
A flashing Cancel light also indicates that a cord for a bed
connector, pillow speaker, call cord, or auxiliary hardware was
removed from the input jack.
Call status light
A steady red Call status light indicates that a nurse call has been
placed by:
•
A patient using a Digital Pillow Speaker, call cord, or bed button.
•
A staff member using a patient station button or a button on a
peripheral device (such as a staff emergency station) in the
patient room.
•
Auxiliary hardware connected to an auxiliary input.
Equip status light
•
A steady yellow Equip status light indicates that an auxiliary
input jack is connected to auxiliary hardware instead of a call
cord.
•
The Equip status light flashes slowly when a plug is inserted into
the auxiliary jack.
Status light
•
A steady red Status light indicates that a staff member has
registered presence.
•
A flashing red Status light indicates a staff follow call.
•
A fast flashing red Status light indicates an alarm condition.
•
A steady green Status light indicates an ongoing audio
connection.
•
A slow flashing green Status light indicates the patient station is
in privacy mode.
The status light indicates a number of conditions in the following
order of priority:
1.
2.
3.
4.
5.
Error state
Staff follow
Privacy mode
Ongoing audio connection
Registered presence is indicated
Patient station tone alerts
Patient stations emit the same tone but vary the pattern to indicate
different call priorities. The pattern varies from rapid to slow
repetition, to a continuous tone.
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•
Prealert: The patient station beeps once when an audio
condition is established.
•
Call assurance: The call assurance tone indicates that that a call
was generated.
•
Lavatory: When an emergency call has been made from a
lavatory, the patient station associated with it starts to beep
slowly and continuously upon presence being registered in the
patient room.
•
Staff follow: When a staff member registers presence in a
patient room, the patient station emits staff follow tones.
Notes
•
Staff follow tones sound for only 2 seconds at patient stations.
•
The staff follow tone pattern that sounds indicates the highest
priority call in the duty area or primary staff console — with one
exception: an in-room lavatory emergency tone has priority
over any other nurse tone.
•
The patient station also emits one or more feedback tones
when its Cancel button is held down for two or more seconds.
However, this occurs only if no calls are active on the station.
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Using patient stations
You can use the Telligence patient station itself to directly place
nurse calls. Patients use controls on pillow speakers, call cords, or
bed side-rails that are connected to the patient station to place
nurse calls. This section covers staff use of the Telligence patient
station, and summarizes how patients place nurse calls. For more
discussion about patient nurse call placement, see later sections in
this chapter.
Note: The following information is based on default settings and
may differ on your system.
Code blue call
•
Code lights on the patient station and on any linked stations
•
The Call status lights steadily on single and dual patient stations
•
Call assurance feedback tone at the patient station
•
All light sections of associated corridor and zone lights fast flash
blue
•
Associated zone lights emit a fast, repeating buzz
•
Code blue tones sound at staff consoles, annunciators, and duty
stations where the staff follow function is active
•
The call appears on the Call screen on staff consoles and
annunciators
Staff emergency call
•
Emerg lights on the patient station and on any linked stations
•
Call status lights on single and dual patient stations
•
Call assurance feedback tone at the patient station
•
Top light sections of associated corridor and zone lights fast
flash red
•
Associated zone lights emit a fast, repeating buzz
•
Staff emergency tones sound at staff consoles and
annunciators, and at stations where the staff follow function is
enabled
•
The call appears on the Call screen on staff consoles and
annunciators
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Staff normal calls
•
Assist light on the patient station
•
Call status lights on single and dual patient stations
•
Call assurance feedback tone at the patient station
•
Light sections in associated corridor and zone lights show a
steady white light
•
Associated zone lights emit a very slow, repeating buzz
•
Staff normal tones sound at staff consoles and annunciators,
and at stations where the staff follow function is active
•
The call appears on the Call screen on staff consoles and
annunciators
Patient calls
Patients place nurse calls via the patient station by:
•
Pressing the nurse call button on a Pillow Speaker
•
Pressing a pushbutton or squeeze pad actuator on a call cord
•
Pressing the nurse call button on an electronic bed side-rail
control panel
Canceling a call from the patient station
•
Press the Cancel button on the patient station to cancel any
nurse call placed from the patient station.
— or —
•
Press any linked Cancel button to cancel calls from the patient
station.
Pressing Cancel on or for the patient station causes the following to
happen:
•
Dome lights and patient room lights extinguish
•
Tones sounding at staff consoles/annunciators and staff followactivated stations cease
•
The nurse call event is removed from the Call screen and the
Reminder screen
•
Pressing Cancel cancels all calls in the room but lavatory calls
Notes
•
76
Normal priority calls are canceled when answered at a staff
console or annunciator.
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•
Pressing Cancel for 8 seconds (4 feedback tones) on a patient
station or associated room station clears all calls made from
the room or bed, and all reminders for those calls. Pressing
Cancel for 8 seconds (4 feedback tones) also resets all stations
in the room.
Placing the patient station in privacy mode
Privacy mode blocks audio connections. Placing a call from the
patient station, overrides privacy mode.
To turn privacy mode on or off:
1.
Press the Privacy button on the patient station.
The Status light slowly flashes green and the Privacy light
illuminates.
Until privacy mode is canceled, or a higher priority event that
uses the status light occurs, the status light will continue to
slowly flash green.
2.
Press the Privacy button again to cancel privacy mode.
Placing the patient station in staff follow mode
Staff follow modes at the patient station
During system installation, patient stations can be configured with
different staff follow modes. Possible staff follow modes for a patient
station are:
•
No staff follow made: No calls are annunciated.
•
Duty area mode: The patient station annunciates calls
originated in its duty area.
•
Console mode: The patient station annunciates calls originated
in its assigned staff console’s coverage area, which may consist
of multiple duty areas, or possibly one or more nursing units.
When a patient station is configured for duty area mode or console
mode, it enters this mode and briefly annunciates the highest
priority call originated in the corresponding coverage area at the
time that a staff member registers presence in the room. New nurse
calls may be briefly annunciated until presence is no longer
registered.
For information on configuring the system’s staff follow mode, see
the Telligence Installation Manual (P/N 3101010).
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To place a patient station in staff follow mode:
1.
Press the presence station button corresponding to your staff
level:
•
If you are a registered nurse, press the red button.
•
If you are an LPN, press the amber button.
•
If you are a nurse’s aide, press the green button.
The Presence status light illuminates.
What happens at the patient station in staff follow mode
Registering presence in the patient room causes patient stations in
the room with active staff follow modes to do the following:
•
The patient station enters its assigned staff follow mode.
•
If one or more calls are active in the coverage area, the Status
light starts flashing red.
•
If one or more calls are active, the station emits a tone at the
staff follow rate of the highest priority call for 2 seconds.
If new nurse calls occur in the patient station’s coverage area, a
staff follow tone for the highest existing priority sounds at the
patient station.
Canceling staff follow mode at the patient station
Do the following to cancel staff follow mode at a patient station:
Press the presence station button for your staff level again.
•
The presence station light and the Status light on the patient
station extinguish.
•
Staff follow tones for new nurse calls do not sound at the
patient station.
Note: For more on staff follow, see “Staff follow function” on page
121.
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Using patient call devices
Patients can place nurse call requests by pressing buttons located
on pillow speakers, electronic bed control panels, or call cords
(certain call cords have squeeze pad actuators instead of buttons).
All of these buttons and actuators are physically connected to the
patient station in the patient room. Patients can hear responses
from staff members in their pillow speakers, but all other nurse call
communications, including all patient communications to staff and
staff member responses to calls placed by call cord or electronic
bed nurse call button, use the speaker on the patient station.
The sections that follow describe Telligence system pillow speakers
and call cords, and explain how nursing staff and patients use pillow
speakers, call cords, and electronic bed panels to communicate.
Pillow speakers
Pillow speakers enable patients to place calls to the nursing station,
to control room lighting, and to control the television. The speaker
plays voice audio from nursing staff, as well as audio from
entertainment sources. Pillow speakers do not have microphones.
The microphone on the patient station picks up the patient’s voice
for communicating with the nurses’ station.
Figure 31: Three typical pillow speakers
Pillow speakers plug into a receptacle on the patient station front
panel.
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Figure 32: Standard Pillow Speaker with DuraPin (Model 7A2016 shown)
Speaker
Volume control
Nurse call button
TV on/off button
Channel selector
buttons
Ancillary button
Durapin connector
Pillow speaker controls
Pillow speaker buttons and capabilities differ depending upon the
model, but all pillow speakers place nurse calls in a similar manner.
This section introduces pillow speaker functionality, using the pillow
speaker in the figure above as an example.
•
Nurse call button
The priority of a nurse call placed using nurse call button is
either patient normal, patient priority, or patient emergency,
depending on how the pillow speaker was programmed during
system configuration.
The nurse call button is backlit for use in darkened rooms. See
“Placing a call from a pillow speaker” on page 84 for more
about placing nurse calls from pillow speakers.
•
TV on/off button
Press this button to control television functions. Depending on
system configuration, it turns the TV on/off and steps through
the channels, or it only turns the TV on/off. In the latter case,
press the up/down arrow buttons to change channels.
•
TV volume control
The large thumb wheel on the side of the pillow speaker adjusts
entertainment audio volume only. It does not control nurse call
intercom volume. The volume of audio communications from
the nurse and/or from the patient can be adjusted only at the
staff console or annunciator.
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Turn the thumb wheel counter-clockwise to increase
entertainment audio volume. Turn it clockwise to decrease
entertainment audio volume.
•
TV channel up/down arrow buttons
Depending on your system configuration, pressing these
buttons may change television channels or control lights; or,
they may have other assigned functions.
•
Closed-captioning button or auxiliary button
Digital pillow speakers have buttons for turning closedcaptioning on or off.
•
Lighting control buttons
Pillow speakers have one or two buttons that allow patients to
control the room lighting.
•
Ancillary buttons
Some pillow speakers have additional buttons providing extra
functionality.
Types of pillow speakers
Telligence pillow speakers facilitate patient communications with
the nurses’ station staff console. After plugging the DuraPin
connector into the front of a patient station, you can attach the
pillow speaker to the patient’s bed sheet for easy access. When not
in use, pillow speakers can be stored in a pillow speaker holder.
Standard pillow speakers
Standard pillow speakers are used with standard hospital-grade
televisions, and provide the following:
•
Nurse call capability
•
Basic television controls:
• TV on/off
• TV channel up/down buttons, for cycling through channels
sequentially
• TV volume control—via the thumb wheel on the Pillow
Speaker side
•
Lighting control
Digital pillow speakers
Digital pillow speakers are used with digital televisions. In addition to
the basic functions provided by standard models, digital pillow
speakers also have closed-captioning buttons. This button is labeled
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either with the symbol L or CC. See Table 7 for a list of digital
pillow speakers and the controls available on each model.
Note: Closed captioning translates TV audio into visual text, and
often provides information in addition to the audio translation. It
allows the hearing-impaired, and those in noisy environments, to
understand what is happening on the TV set.
Direct access pillow speakers
Direct access pillow speakers are used with digital televisions. They
offer many more features than other pillow speakers do. In
particular, direct access pillow speakers have a numerical keypad
for entering television channels. See Table 7 for a list of direct
access pillow speakers and the controls available them.
Table 7: Pillow Speakers
Model
Buttons and controls
Standard pillow speakers for use with analog televisions
7A2016
Nurse call
TV On/Off
2 arrow buttons for cycling through TV channels
TV volume control via thumbwheel
1 light control button (can be configured to control 2 lights sequentially)
7A2031
Nurse call
TV On/Off
2 arrow buttons for cycling through TV channels
TV volume control via thumbwheel
1 TV closed-captioning button
1 light control button (can be configured to control 2 lights sequentially, or TV channel selector
buttons can be configured as light control buttons)
Digital pillow speakers for use with digital televisions
7[A,B,C]2116,
7[A,B,C]2131
Nurse call
TV On/Off
2 arrow buttons for cycling through TV channels
TV volume control via thumbwheel
1 light control button (can be configured to control 2 lights sequentially)
HC-PSPKR-RCA
HC-PSPKR-ZENITH
HC-PSPKR-PHILIPS
HC-PSPKR-TH
Nurse call
TV On/Off
2 arrow buttons for cycling through TV channels
TV volume control via thumbwheel
TV channel guide button
1 TV close-captioning button
2 light control buttons
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Table 7: Pillow Speakers
Model
Buttons and controls
Direct access pillow speakers for use with digital televisions
HC-PSPKR-DA-RCA
HC-PSPKR-DA-ZENITH
HC-PSPKR-DA-PHILIPS
HC-PSPKR-DA-TH
Nurse call
TV On/Off
2 arrow buttons for controlling TV volume
2 arrow buttons for cycling through TV channels
Numerical keypad for direct access channel selection
TV volume control via thumbwheel
TV option button
1 TV close-captioning button
TV mute button
TV previous button
2 light control buttons
Power button
Note: Buttons that are unlabeled have no function.
Light controllers
The Telligence standard (model 7A2016) pillow speaker (shown on
page 80) can control either one light fixture or two light fixtures
sequentially. If one light fixture is wired to the controller, pressing
the light bulb button turns that light on and off. If two light fixtures
are wired to the controller, pressing the light bulb button cycles
between turning both fixtures on and off. A typical cycle would be
light #1 on/light #2 off, light #1 off/light #2 on, light #1 on/light #2
on, and finally light #1 off/light #2 off.
Caring for pillow speakers
To ensure proper operation of the Pillow Speaker, follow these
precautions:
•
Use the provided bed clip to secure the Pillow Speaker to the
patient’s bedding for easy accessibility.
•
Use the provided cord clamp to secure the Pillow Speaker cord
to itself. Do not wrap the Pillow Speaker cord around the bed
rail to get it out of the way.
•
Wall mounted holders can be purchased for holding pillow
speakers when not in use.
•
Do not pull on the Pillow Speaker to remove it from the patient
station or while moving the bed. Doing so can damage the
delicate electronic equipment inside the Pillow Speaker.
Pillow speakers can be cleaned with a soft cloth, sprayed or
dampened with the disinfectant your facility’s maintenance staff
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Chapter 4: Patient stations
typically uses (e.g., Sidex, Staphine, or even a 10% bleach/water
solution). Do not submerge the cords.
Placing a call from a pillow speaker
To place a call from a pillow speaker:
1.
Press the large nurse call button on the Pillow Speaker. The
system responds as follows:
•
A patient normal, patient priority, or patient emergency call
event appears on staff consoles and annunciators
(depending on the pillow speaker was programmed during
system configuration).
Associated corridor and zone lights turn on as follows:
2.
3.
84
•
A steady white light for a priority of patient normal.
•
Slow flashing amber for a priority of patient priority.
•
Fast flashing amber for a priority of patient emergency.
•
The green light behind the Pillow Speaker’s translucent
nurse call button shines more brightly to confirm nurse call
placement.
•
The Call status light on the patient station illuminates.
•
The call assurance tone sounds at the patient station.
•
Tones sound at staff consoles and annunciators, and at
stations where staff follow is active.
The call may be placed on reminder at the staff console, until
the staff member can answer it. When a call is placed on
reminder, this happens:
•
The Call light on the patient station slowly flashes.
•
Associated dome lights slowly flash the highest reminder
color.
When the call is answered at a staff console or annunciator, this
happens:
•
The red light behind the nurse call button on the Pillow
Speaker illuminates, indicating that the patient can speak
with the staff member.
•
Pillow Speaker entertainment audio is interrupted during
the call’s audio.
•
The Status light on the patient station shows a steady
green, indicating the audio connection.
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Chapter 4: Patient stations
4.
•
The Call light on the patient station goes out, if the call was
cleared.
•
Dome light illumination for the original call, is the call was
cleared.
During the call, the patient should speak in a normal
conversational tone (patient audio is picked up by the
microphone in the patient station on the wall).
Note: If necessary, the staff member can adjust call volume
settings from the staff console or annunciator.
5.
When the call ends, the Status light goes out.
Using pillow speakers to upgrade calls
Upgrading a Pillow Speaker call requires that presence already be
registered in the patient room (see “Registering staff presence” on
page 118).
To upgrade a pillow speaker call:
1.
2.
3.
Press the nurse call button on the pillow speaker twice in rapid
succession. The system responds as follows:
•
The call assurance tone sounds at the patient station.
•
Top light sections of associated corridor and zone lights fast
flash red.
•
On 4-section dome lights, the second light sections down
show a steady white.
•
Staff consoles and annunciators show two calls—the staff
emergency call and the original call (the latter call clears
when the staff emergency call is canceled).
•
Staff emergency tones sound at staff consoles and
annunciators, and at stations here staff follow is active.
When the staff emergency call is answered at the staff console,
this happens:
•
All communication between the patient room and the staff
console attendant is over the speaker on the patient
station.
•
The Status light on the patient station shows a steady
green.
When the staff emergency call is answered at the staff console,
this happens:
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4.
•
All communication between the patient room and the staff
console attendant is over the speaker on the patient
station.
•
The Status light on the patient station shows a steady
green.
During the call, communication from the patient room can take
place in a normal conversational tone via the speaker in the
patient station on the wall.
Note: If necessary, the staff member can adjust call volume
settings on the staff console or annunciator.
5.
When the call ends, the Status light goes out.
Canceling calls from pillow speakers
Patient normal calls made by patients from pillow speakers are
canceled when answered at the staff console or annunciator or
when presence is registered in the room. If a pillow speaker call was
not answered, or if the call was upgraded, cancel the call as follows:
Press the Cancel button on the patient station or on any linked
station in the room. When you press Cancel, this happens:
•
Status and Call lights, along with associated dome lights,
extinguish.
•
Tones cease at staff consoles and annunciators.
•
The nurse call event is removed from staff consoles and
annunciators. (Two nurse call rows disappear if a pillow speaker
call was upgraded).
Call cords
Call cords provide an alternative means for patients to place calls to
the staff console at the nurses’ station. The priority of a nurse call
placed using a call cord is either patient normal, patient priority, or
patient emergency, depending on how the patient station was
programmed during system configuration.
Call cords are used with patient stations and with single call cord
stations (HC-CCSTN). For patients in oxygen tents, air cord
assemblies provide a safe, pressure-activated means—and a
convenient method—for patients to place nurse calls. The call cord
can be plugged into the patient station or call cord station, then
clipped to the patient’s bed sheet for easy access.
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Figure 33: Single air cord assemblies (Models 200-446 and 200-447)
These air cord assemblies provide nurse call capabilities for one
patient at a patient station. Equipped with squeeze pad actuators,
they are specifically designed for patients undergoing oxygen
therapy.
•
•
Model 200-446 is 6 feet (1.8 m) long.
Model 200-447 is 10 feet (3.0 m) long.
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Figure 34: Dual air cord assemblies (Models 200-448 and 200-449)
These air cord assemblies provide nurse call capabilities for two
patients at one patient station. Equipped with squeeze pad
actuators, they are specifically designed for patients undergoing
oxygen therapy.
•
•
88
Model 200-448 is 6 feet (1.8 m) long.
Model 200-449 is 10 feet (3.0 m) long.
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Chapter 4: Patient stations
Figure 35: Single air cord assemblies (Models 200-1071 and 200-1073)
These air cord assemblies provide nurse call capabilities for one
patient at a patient station. They are specifically designed for
patients undergoing oxygen therapy. Both assemblies have large
squeeze pad actuators for patients with impaired dexterity.
Model 200-1071 is 6 feet (1.8 m) long.
Model 200-1073 is 10 feet (3.0 m) long.
Figure 36: Air Operated Pushbutton Assembly (Model 200-1072)
This air cord assembly provides nurse call capabilities for one
patient at a patient station. It is specifically designed for patients
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undergoing oxygen therapy. This assembly’s pushbutton actuator
facilitates use for patients with impaired dexterity.
Model 200-1072 is 8 feet (2.4 m) long.
Figure 37: Single Call Cord Assemblies (Models 200-1171 and 200-1172)
These call cord assemblies provide nurse call capabilities for one
patient at a patient station. The call cords have a momentary
pushbutton switch.
•
•
90
Model 200-1171 is 6 feet (1.8 m) long.
Model 200-1172 is 12 feet (3.7 m) long.
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Figure 38: Dual call cord assemblies (Models 200-1173 and 200-1174)
These call cord assemblies provide nurse call capabilities for two
patients at one patient station. The call cords have two momentary
pushbutton switches.
•
•
Model 200-1173 is 6 feet (1.8 m) long.
Model 200-1174 is 12 feet (3.7 m) long.
Figure 39: Call cord assembly (Model 200-1272)
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This assembly provides nurse call capabilities to one patient with
one patient station. The call cord has a non-locking, momentary
pushbutton switch. It also has a DuraPin connector.
Model 200-1272 is 12 feet (3.7 m) long.
Call cord assembly care
Staff can clean call cord assemblies using a soft cloth, sprayed or
dampened with the disinfectant that your hospital maintenance
staff typically uses (e.g., Sidex, Staphine, or even a 10%
bleach/water solution).
Call cords can be cleaned and sterilized, but not immersed. DO NOT
submerge the cords.
Call cords and electronic bed nurse call buttons
Placing a nurse call using either a call cord or an electronic bed’s
nurse call button are two other methods, in addition to using a
Pillow Speaker, that are available for patients to communicate their
needs to facility staff. The resulting call priorities and associated
dome light and status flash rates are determined by patient
priorities assigned either at the time of system installation, or
modified at the staff console or annunciator.
Call cord methods
Because two different kinds of call cords exist, there are two ways to
use a call cord to place a nurse call:
•
Pressing the pushbutton on the end of a regular call cord
•
Pressing the squeeze pad actuator on the end of a call cord
When a patient places nurse calls using a call cord, audio
communications between the patient and the staff member use the
speaker on the patient station on the wall.
Electronic bed control panel method
Placing a nurse call by pressing the nurse call button on an
electronic bed’s side-rail control panel is an easy and direct method
for a patient to call for staff assistance.
When a patient places a nurse call using the electronic bed nurse
call button, audio communications between the patient and staff
member use the speaker on the patient station on the wall, or else
use the electronic bed’s speakers.
For information about the connection between the patient station
and electronic bed controls, see “Electronic bed receptacles” on
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page 97. Refer to the electronic bed manufacturer’s manual for
further electronic bed operating instructions.
Using a call cord or bed button to place a call
To use a call cord or an electronic bed’s nurse call button to make a
nurse call:
1.
Press the pushbutton or squeeze pad actuator on the end of the
call cord, or press the nurse call button on the electronic bed
side-rail panel. When you do, this happens:
•
A patient normal, patient priority, or patient emergency call
event appears on staff consoles and annunciators
(depending on the pillow speaker was programmed during
system configuration).
Associated corridor and zone lights turn on as follows:
2.
3.
4.
•
A steady white light for a priority of patient normal.
•
Slow flashing amber for a priority of patient priority.
•
Fast flashing amber for a priority of patient emergency.
•
The Call status light on the patient station illuminates.
•
The call assurance tone sounds at the patient station.
•
Tones sound at staff consoles and annunciators, and at
stations where staff follow is active.
The call may be placed on reminder at the staff console, until
the staff member can answer it. When a call is placed on
reminder, this happens:
•
The Call light on the patient station slowly flashes.
•
Associated dome lights slowly flash the highest reminder
color.
When the call is answered at a staff console or annunciator, this
happens:
•
The Status light on the patient station shows a steady
green, indicating the audio connection.
•
The Call light on the patient station goes out.
•
Dome light illumination for the original call and for any
reminder ceases.
During the call, the patient should speak in a normal
conversational tone (patient audio is picked up by the
microphone in the patient station on the wall).
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Note: If necessary, the staff member can adjust call volume
settings on the staff console or annunciator.
5.
When the call ends, this happens:
•
The Status light goes out.
•
The nurse call event is removed from the Call screen or the
reminder event is removed from the Reminders screen.
Using a call cord or bed button to upgrade a call
Upgrading a call placed using a call cord or an electronic bed’s
nurse call button requires presence to already be registered in the
patient room (See “Registering staff presence” on page 118.) To
upgrade a call that a patient placed using a call cord or an
electronic bed’s nurse call button to more urgent status:
1.
2.
3.
Press the nurse call button on the call cord or bed side-rail
control panel (or squeeze the call cord’s actuator) twice in rapid
succession. When you do, this happens:
•
The call assurance tone sounds at the patient station.
•
Top light sections of associated corridor and zone lights fast
flash red.
•
On 4-section dome lights, the second light sections down
show a steady white.
•
Staff consoles and annunciators show two calls—the staff
emergency call and the original call (the latter call clears
when the staff emergency call is canceled).
•
Staff emergency tones sound at staff consoles and
annunciators, and at stations here staff follow is active.
When the staff emergency call is answered at the staff console,
this happens:
•
All communication between the patient room and the staff
console attendant is over the speaker on the patient
station.
•
The Status light on the patient station shows a steady
green.
During the call, communication from the patient room can take
place in a normal conversational tone via the speaker in the
patient station on the wall.
Note: If necessary, the staff member can adjust call volume
settings on the staff console or annunciator.
4.
94
When the call ends, the Status light goes out.
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Canceling calls placed from call cords or bed buttons
Regular patient normal calls made by patients using call cords or
electronic bed buttons are canceled automatically when answered
at the staff console or annunciator. If a regular call cord or bed
button call was not answered, or if such a call was upgraded, the
call is canceled in the same way that a call placed directly from a
patient station is canceled.
To cancel a call placed from a call cord or bed button
Press the Cancel button on the patient station or on any linked
station in the room.
•
Status lights, Call lights, and associated dome lights, extinguish.
•
Tones cease at staff consoles and annunciators.
•
The nurse call event is removed from staff consoles and
annunciators. If the call was upgraded, both the original call
and the upgraded call event are removed.
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Patient station receptacles
Telligence patient stations can have from three to six front panel
receptacles. The illustration below shows a dual patient station with
six receptacles.
Note: Depending on how a patient station was configured, patient
station 1/4-inch (0.64 cm) jacks can be configured as call cord
receptacles or as auxiliary inputs. An auxiliary input is a receptacle
for plugging in latching auxiliary hardware.
For more information, see the following sections:
•
“Single and dual patient stations” on page 66
•
“Connecting call cords and auxiliary hardware to the patient
station front panel” on page 98
•
Appendix B “Warnings and conditions for use with auxiliary
hardware” on page 151
Figure 40: Dual patient station with electronic bed receptacles
DB37-pin electronic
bed receptacle
18-pin pillow
speaker receptacle
1/4 in call cord or
auxiliary input jack
Dual patient station receptacles
Dual patient stations, which provide nurse call communications for
two patient beds, provide the following input receptacles:
•
Two external DB 37-pin bed connector receptacles (on patient
stations with BedConnect), or two rear (internal) bed interface
headers (on standard patient stations)
•
Two 18-pin Pillow Speaker connector receptacles
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•
Two 1/4-inch (0.64 cm) auxiliary input jacks, configurable for
bed call cord input or auxiliary hardware input, or
programmable for either type of input
Single patient station receptacles
Single patient stations, which provide nurse call communications for
one patient bed, provide the following input receptacles:
•
One external DB 37-pin bed connector receptacle (on patient
stations with BedConnect), or one rear (internal) bed interface
header (on standard patient stations)
•
One 18-pin Pillow Speaker connector receptacle
•
Two 1/4-inch (0.64 cm) auxiliary input jacks, configurable for
bed call cord input or auxiliary hardware input, or
programmable for either type of input
Electronic bed receptacles
For Telligence patient stations with 37-pin bed receptacles provide
for one or two communications connections (respectively) between
electronic beds supplied by Hill-Rom or Stryker and the Telligence
system.
Single bed receptacles
In the case of patient stations without 37-pin receptacles, Telligence
provides the HC-BID-SS37 Single Bed Receptacle to allow Hill-Rom
or Stryker electronic beds to connect to the patient stations.
Figure 41: Single bed receptacle
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Patient stations without BedConnect have receptacles on the back
of the stations that are wired to these single bed receptacles, which
are separate 37-pin bed receptacles installed in the wall. When
electronic bed control panels are connected to the Telligence bed
receptacles, the panels are connected to patient stations.
The HC-BID-SS37 Single Bed Receptacle is typically installed on the
headwall, near the floor. In rooms with more than one bed, one bed
receptacle is located on the headwall by each bed. One electronic
bed can be connected to a Single patient station via one bed
receptacle; two electronic beds are connected to a dual patient
station via two bed receptacles.
Notes
•
You can also use a bed receptacle provided by Hill-Rom or
Stryker.
•
Avoid plugging a digital bed and a digital pillow speaker into the
same patient station. Some digital beds interfere with digital
pillow speakers, with the result that both devices stop
functioning.
Connecting call cords and auxiliary hardware to the
patient station front panel
When you plug a cord into the 1/4-inch (0.64 cm) input jack on the
patient station front panel, you can indicate whether the item is a
call cord or auxiliary hardware. If you take no action, the jack will
default to call cord mode. Pressing the Cancel button sets the jack to
auxiliary hardware mode.
Note: When inserting more than one device, plug in only one device
at a time. The second cannot be configured until the indicator lights
for the first device have normalized.
To set the 1/4-inch (0.64 cm) jack to call cord mode:
1.
Plug the call cord into the jack. The Equip and Cancel lights flash
at half-second intervals.
2.
Wait until the indicator lights stop flashing (about 6 seconds or 3
feedback tones). The jack automatically resets to call cord
mode.
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To set the 1/4-inch (0.64 cm) jack to auxiliary equipment mode:
1.
Plug the auxiliary device into the 1/4-inch (0.64 cm) jack. The
Equip and Cancel lights flash at half-second intervals.
2.
Press the Cancel button immediately. The Equip light stops
flashing and glows steadily. The Cancel light goes out.
Unplugging call cords and auxiliary hardware cords at patient
stations
When a cord is unplugged from the 1/4-inch (0.64 cm) jack on the
patient station front panel, the Cancel light flashes, along with the
Call light (for call cords) or Equip light (for auxiliary hardware).
If the cord remains unplugged for more than 5 seconds:
•
The Cancel light goes out, but the Call (or Equip) light glows
steadily to show that the cord has been removed.
•
A Cord Pull event appears on staff consoles and annunciators.
•
Associated dome lights illuminate.
Stopping the Cord Pull nurse call after unplugging a cord
You can prevent the system from initiating a nurse call by pressing
the Cancel button within 5 seconds removing the cord. When you do
this, The Cancel light goes out. The Call (or Equip) light flashes to
show that a cord is out. The event does not appear on staff consoles
and annunciators, and no dome lights turn on.
Canceling a Cord Pull nurse call
To cancel the Cord Pull nurse call, press the patient station Cancel
button. The nurse call event is removed from staff consoles and
annunciator. Dome lights go out. The Call (or Equip) light flashes to
show that a cord has been unplugged.
Note: Pressing Cancel after unplugging a bed, pillow speaker, call
cord, or auxiliary hardware clears the nurse call.
Clearing the Cord Pull event by plugging in a device
To stop the Call (or Equip) light from flashing, plug the device (or
another of the same device type) into the 1/4-inch (0.64 cm) jack.
Both the Cancel light and the Call (or Equip) light flash for a few
seconds, then go out.
To plug a different device type into the 1/4-inch (0.64 cm) jack, see
“Connecting call cords and auxiliary hardware to the patient station
front panel” on page 98.
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Clearing the Cord Pull condition when the jack is not in use
If the 1/4-inch (0.64 cm) jack will not be used, you can stop the light
from flashing by pressing and holding the Cancel button for 8
seconds (4 feedback tones). This extinguishes the Cancel light and
the Call (or Equip) light, and clears all calls and reminders resulting
from the Cord Pull event.
Miscellaneous patient stations
Of the many peripheral Telligence stations that can be located in
patient rooms, only a few are intended for patient use. Call cord
stations may be present in the patient room, or may be located in
treatment rooms, post-surgical recovery rooms, etc. Lavatory
stations are typically present in both patient bathrooms and facility
bathrooms.
This section describes the operation of the simpler stations that are
often used by patients themselves. For information on stations used
only by staff, see Chapter 5 “Staff/duty stations” starting on page
109.
Call cord stations
The call cord on the HC-CCSTN call cord station provides patients a
simple means of placing a nurse call. Depending on station
configuration, pressing the button at the end of the station’s call
cord places a nurse call with a priority of either patient normal,
patient priority, or patient emergency.
Figure 42: Call cord station
A call cord station may be associated with other stations; or it may
be a standalone station with its own identifiable location (for
instance, as the sole station in an exam room). Call cord stations
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have no audio capability and cannot be used to communicate with
staff members at staff consoles or annunciators.
1.
2.
Press the button at the end of this station’s call cord to place a
nurse call. When you do so, the following happens:
•
The Call lights on any associated patient station or
staff/duty station turn on.
•
The call assurance tone sounds at any associated patient
station or staff/duty station.
•
Associated corridor and zone lights turn on according to
the call cord station’s configured priority:
•
For patient normal calls, dome lights show a steady
white light.
•
For patient priority calls, dome lights slowly flash an
amber light.
•
For patient emergency calls, dome lights fast flash an
amber light.
•
Tones sound at staff consoles and annunciators, and at
stations where staff follow is active.
•
A nurse call event, with the corresponding call priority,
appears on staff console and unit annunciator Call screens.
Press the Cancel button on the call cord station or on the
patient station to cancel the nurse call.
•
Call lights and dome lights extinguish.
•
Tones cease at staff consoles and annunciators, and at
stations where staff follow is active.
•
The nurse call event is removed from staff console or
annunciator Call screens.
If the nurse call had a reminder set for it, the following happens
when the Cancel button is pressed:
•
Dome lights annunciating the staff level reminder
extinguish.
•
The reminder event is removed from staff console or
annunciator Reminders screens.
Lavatory stations
The HC-PP-LAV lavatory station is waterproof and doubles as a
shower station. If two or more of these stations are located in a
bathroom, their buttons and optional pull cords may be linked.
Pressing the Help button or pulling the station’s call cord places a
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Chapter 4: Patient stations
nurse call with a priority of lavatory emergency. This station has no
audio capability and cannot be used to communicate with staff
members at a staff console or annunciator.
Figure 43: Lavatory station (shown without pull cord)
A lavatory station is typically associated with patient stations, but
sometimes is associated with Staff/Duty Stations. It also may be a
standalone station with its own identifiable location (for instance, as
the sole station in a hallway bathroom). This lavatory station may
light a single-section dome light by the bathroom inside the patient
room.
1.
102
Press the Help button, or pull the cord (if the station has one), to
summon assistance from staff members. Doing so causes the
following to happen:
•
The lavatory station Help light illuminates.
•
Any associated patient station or staff/duty station’s Call
lights turn on.
•
The call assurance tone sounds at any associated patient
station or staff/duty station.
•
Top light sections in associated corridor and zone lights fast
flash red.
•
The lavatory emergency tone (slow beeping) sounds at staff
consoles and all annunciators, at associated audio stations
in the patient room when presence is registered, and at
stations where staff follow is active.
•
A lavatory emergency nurse call event appears on the Call
screens on staff consoles and all annunciators.
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Chapter 4: Patient stations
2.
Press the Cancel button on the original lavatory station, or on
any associated station in the patient bathroom, to cancel the
lavatory emergency call.
•
The lavatory station’s Help light goes out.
•
Call lights and dome lights extinguish.
•
Lavatory emergency tones cease.
•
The lavatory emergency call event is removed from staff
consoles and annunciators.
If the nurse call had a reminder set for it, the following happens
when the Cancel button is pressed:
•
Dome lights annunciating the staff level reminder
extinguish.
•
The reminder event is removed from staff console or
annunciator Reminders screens.
Note: Lavatory emergency calls can be canceled only at the
originating station, or at another linked station in the same patient
bathroom.
Two-priority lavatory stations
Another type of lavatory station may be used in your facility: one
which permits placement of two different priority levels of nurse
calls. The station is waterproof and can double as a shower station.
The two-priority lavatory station (see the figure below) provides an
Emerg button in addition to a Help button. By pressing Emerg or
pulling the pull cord, a patient or staff member places a lavatory
emergency call.
Pressing the Help button places an urgent priority level call for staff
assistance in the patient bathroom. This station is not capable of
lighting a dome light by the bathroom inside the patient room.
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Figure 44: Two-priority lavatory station (shown with pull cord)
To place a lavatory emergency call:
1.
2.
104
Press the Emerg button or pull the station’s cord to summon
emergency assistance from staff members. Doing so causes
this to happen:
•
The station’s Emerg light illuminates.
•
Any associated patient station or staff/duty station’s Call
lights turn on.
•
The call assurance tone sounds at any associated patient
station or staff/duty station.
•
Top light sections of associated corridor and zone lights fast
flash red.
•
The lavatory emergency tone (slow beeping) sounds at staff
consoles and all annunciators, at associated stations in the
patient room when presence is registered, and at stations
where staff follow is activated.
•
A lavatory emergency nurse call event appears on the Call
screens on staff consoles and all annunciators.
Press the Cancel button on the original lavatory station, or on
any associated station in the patient bathroom, to cancel the
lavatory emergency call.
•
The lavatory station’s Emerg light goes out.
•
Call lights and dome lights extinguish.
•
Lavatory emergency tones cease.
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Chapter 4: Patient stations
•
The lavatory emergency call event is removed from staff
consoles and annunciators.
If the nurse call had a reminder set for it, the following happens
when the Cancel button is pressed:
•
Dome lights annunciating the staff level reminder
extinguish.
•
The reminder event is removed from staff console or
annunciator Reminders screens.
Note: A call with a lavatory emergency priority can be canceled
only at the originating station (or at another linked station in the
patient bathroom).
To place an urgent lavatory call:
1.
2.
Press the Help button to summon assistance of a nonemergency nature from staff members. Doing so causes the
following to happen:
•
The lavatory station’s Help light illuminates.
•
Any associated patient station or staff/duty station’s Call
lights turn on.
•
The call assurance tone sounds at any associated patient
station or staff/duty station.
•
Associated corridor and zone lights show a steady white.
•
Tones sound at staff consoles and unit annunciators, and at
stations where staff follow is active.
•
A patient normal nurse call request event appears on the
Call screens on staff consoles and unit annunciators.
Press the Cancel button on the original lavatory station, or on
any associated station in the patient bathroom, to cancel the
lavatory emergency call.
•
The lavatory station’s Help light goes out.
•
Any associated patient station or staff/duty station’s Call
status light goes out.
•
Dome lights extinguish.
•
Tones cease at staff consoles and annunciators, and at
stations where staff follow is active.
•
The patient normal nurse call event is removed from staff
consoles and annunciators.
If the nurse call had a reminder set for it, the following happens
when the Cancel button is pressed:
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•
Dome lights annunciating the staff level reminder
extinguish.
•
The reminder event is removed from staff consoles and
annunciators.
Note: A patient normal call is cleared from the system when a
staff member finishes answering the call at a staff console or
annunciator.
Cleaning patient stations
Cleaning mode temporarily deactivates station buttons so
associated stations can be cleaned without danger of changing the
status of nurse calls during the cleaning process.
Note: Because patients cannot place nurse calls when stations are
in cleaning mode; it may be best to clean stations when no patients
are occupying beds in the room.
To clean a patient station and any associated stations:
1.
Ensure that all calls on associated patient room stations have
been canceled.
2.
Spray or soak a soft cloth with the disinfectant typically used by
your facility’s maintenance staff (e.g., Sidex, Staphine, or a 10%
bleach/water solution).
3.
Ensure that the station to be cleaned is idle (no light should be lit
or flashing).
4.
Press and hold the patient station Cancel button for 4 seconds
(2 alert tones).
•
The patient station emits two feedback tones while you are
holding down the Cancel button.
•
The station and any associated stations enter a 15-second
cleaning mode period, shown by the flashing of the patient
station’s Cancel light.
5.
Gently wipe the surface of the station with the damp cloth.
6.
Clean any associated cords using the damp cloth.
7.
Use another soft, dry cloth to wipe the surface of the station
and cords dry.
Notes
•
106
A different amount of time for cleaning mode may be
configured at your facility.
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Chapter 4: Patient stations
•
If you have not finished cleaning a station by the time the
Cancel light stops flashing, put the station into cleaning mode
again.
•
Microfiber cloth is recommended for cleaning Telligence
stations.
•
Do not use abrasive cleaning agents.
•
Do not submerge Pillow Speaker cords, call cords, or any other
cords.
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Resolving patient room station problems
Resolutions to some problems that may occur at patient room
stations are presented here.
If a patient station or an associated peripheral device in the patient
room malfunctions in some manner, the patient station indicates
the error by a flashing red Status light. The flash rate of the light
indicates the type of error.
To resolve patient room station errors:
Press and hold the Cancel button (or any linked Cancel button in the
patient room) for 4 feedback tones:
•
The patient station light flashes fast for 3 seconds.
•
Device error nurse call events momentarily appear on staff
consoles and annunciators, accompanied by momentary fast
beeps.
Note: Press and hold the patient station Cancel (or a linked
Cancel button) for 8 seconds (4 feedback tones). This clears all
calls from the room that are currently in the system, clears
associated room devices, and causes associated dome lights to
extinguish.
If this does not resolve the problem, contact your facility’s repair
staff.
Resetting a hung presence station
If pressing the button corresponding to your staff level fails to clear
the presence registry, use the Cancel button on the associated
patient station, as follows:
To remove a “stuck” presence, do the following:
1.
Press and hold the patient station Cancel button (or any linked
Cancel button in the patient room) for about 6 seconds (3
feedback tones).
The Cancel light flashes.
If this does not resolve the problem, see your repair department for
assistance.
Note: For information about presence stations, see “Manual
presence stations” on page 118.
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Chapter 5
Staff/duty stations
Summary
Telligence staff/duty stations are installed in staff rooms. They
support a variety of staff call devices that enable staff members to
communicate with staff consoles and annunciators. This chapter
provides background information and instructions for using
staff/duty stations and other nurse call stations that are intended
for staff use only.
Content
Overview of staff/duty stations • 110
Basic functions • 110
Staff/Duty station command buttons • 111
Staff/duty station lights • 112
Staff/Duty station tone alerts • 114
Placing a call from a staff/duty station • 114
Canceling a call from the staff/duty
station • 116
Activating staff follow at a staff/duty
station • 116
Registering staff presence • 118
Manual presence stations • 118
Removing registered presence • 120
Staff follow function • 121
Staff follow modes • 121
Telligence Operation Manual
Overview of permanent duty stations • 122
Basic function • 122
Staff follow at permanent duty stations • 122
Other staff stations • 123
Code blue stations • 123
Staff emergency stations • 125
Call stations with smoke input • 126
Call stations with relay • 128
Remote cancel stations • 129
Dual auxiliary input stations • 131
Cleaning staff stations • 133
Resolving staff station problems • 134
Errors at staff-operated stations • 134
Inability to remove presence • 134
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Chapter 5: Staff/duty stations
Overview of staff/duty stations
Staff/Duty Stations are important Telligence system devices that
enable staff members to place calls to staff consoles and
annunciators.
Figure 45: Staff Duty Station (Model HC-DUTY)
Note: The labels applied to buttons are configurable and may differ
on your system from those shown here.
Basic functions
Communicating with the nursing station
A staff/duty station is similar to a patient station, except that it has
no receptacles or plugs for beds and other equipment. Staff/duty
stations are used solely by staff members to call the nursing station.
Like patient stations they are equipped with speakers and
command buttons. One staff/duty station can annunciate call
activity for a single duty area or an area equal to a staff console
coverage area.
Forwarding nurse calls from room to room
In duty mode, a staff/duty station annunciates nurse calls and
reminders associated with other rooms. When a staff member
enters a room and registers presence, the staff station emits tones
indicating active nurse calls and reminders. This is called staff follow,
and the tones are called staff follow tones. Some stations are
configured to remain in duty mode. These are called permanent
duty stations. Other staff/duty stations can be switched from one
mode to the other by a staff member.
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Staff/Duty station command buttons
The following table lists the command buttons typically found on
staff/duty stations.
Table 8: Standard command buttons for staff/duty stations
Button
Description
Code
Alerts staff about a code blue emergency.
Emerg
Alerts staff about an emergency.
Assist
Sends a request for staff assistance.
Staff
Sends a request for staff assistance.
Duty
Switches Duty mode on or off, which enables or disable staff follow tones.
Presence
Registers the presence of a staff member in the room.
Privacy
Mutes outgoing audio. This button is present on permanent duty stations only.
Cancel
Clears calls.
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Chapter 5: Staff/duty stations
Figure 46: Staff/duty station standard button sets
CODE
CANCEL
CODE
EMERG
ASSIST
EMERG
CODE
CANCEL
CODE
STAFF
CANCEL
CANCEL
STAFF
CANCEL
For information about nonstandard buttons, see “Custom button kit”
on page 71
Staff/duty station lights
Two white “front light“ lights, one for each button or vertical pair of
buttons, are present on Staff/Duty Stations to illuminate the buttons
in dim light conditions.
Additional lights indicate specific states:
•
112
Each staff/duty station button has an associated light.
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Chapter 5: Staff/duty stations
•
Call lights show the status of nurse call requests from a station.
•
One bi-color Status light on the staff/duty station signals audio
connection, staff follow, presence, privacy, or error.
The following section describes how the system responds when a
call is placed by pushing a staff/duty station command button.
Individual button lights
A steady red button light indicates that the button was pressed and
that the following actions, specific to each button, have taken place:
•
For the Code, Emerg, and Assist button lights, a nurse call was
placed.
•
For the Privacy button, privacy mode was put into effect.
•
The Cancel light flashes when Cancel is pressed to remove a
“stuck“ presence.
•
All lights in slow flash indicates that the station is in cleaning
mode.
•
All lights in fast flash indicates a communications error.
Call status light
•
A steady red Call status light indicates that a staff member has
placed a nurse call by pressing the Code, Emerg, or Assist
button on the staff/duty station, or on any station associated
with the staff/duty station.
•
A flashing red Call status light indicates an alarm condition.
Status light
•
A steady red Status light indicates that a staff member has
registered presence.
•
A flashing red Status light indicates a staff follow call. The flash
rate is based on the priority of the call.
•
A fast flashing red Status light indicates an alarm condition; the
flash rate indicates the error type. (See “Resolving staff station
problems” on page 134.
•
A steady green Status light indicates an ongoing audio
connection.
•
A slow flashing green Status light indicates the staff/duty
station is in privacy mode.
Because the Status light indicates a number of conditions, the light
has assigned priorities for indicating these conditions:
•
An alarm condition is signaled before any other condition.
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•
Staff follow indication is given the next highest priority.
•
Privacy mode indication is given the next priority.
•
An ongoing audio connection has the next priority in light
indication.
•
Finally, if no other condition exists, registered presence is
indicated.
Staff/Duty station tone alerts
Staff/Duty Stations emit the same tone but vary the pattern to
indicate different call priorities. The tone varies from rapid to slow
repetition, to a continuous tone.
•
Prealert: The staff/duty station beeps once when an initial call or
a call answering a nurse call is received from a staff member at
a staff console or annunciator.
•
Call assurance: The call assurance tone (8 short beeps, lasting a
total of 2 seconds) sounds at the staff/duty station when a call
is placed from the station or from an associated non-audio
station.
•
Lavatory: When an emergency call has been made from a
lavatory station associated with a staff/duty station, the inroom lavatory emergency tone (slow beeping) sounds at the
staff/duty station when presence is registered for the room.
•
Staff follow: For Staff/Duty Stations that have been placed in
duty mode, staff follow tones sound when a staff member
registers presence.
Notes
•
The staff follow tone pattern that sounds is for the highest
priority nurse call in the duty area or nursing unit at present—
with one exception: an in-room lavatory emergency tone will
sound instead of any other nurse call.
•
The staff/duty station also sounds one or more feedback tones
when its Cancel button is held down for two or more seconds.
Placing a call from a staff/duty station
Nurse calls of a variety of priorities can be made from the Telligence
staff/duty station.
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Code blue calls
Press the Code button on the staff/duty station to send a code blue
call to staff consoles and annunciators. Pressing Code causes the
following to happen:
•
Lights by the staff/duty station Code button and by any linked
Code button turn on to confirm code blue call placement.
•
The Call status light on the staff/duty station illuminates.
•
The call assurance tone sounds at the staff/duty station.
•
All light sections of associated corridor and zone lights fast flash
blue.
•
Associated zone lights emit a very fast, repeating buzz.
•
Code blue tones sound at staff consoles and annunciators, and
at stations where staff follow is active.
•
A code blue nurse call event appears on the Call screen on staff
consoles, emergency annunciators, and unit annunciators.
Staff emergency calls
Press the Emerg button on the staff/duty station to send a staff
emergency call to staff consoles and annunciators. Pressing Emerg
causes this to happen:
•
Lights by the staff/duty station Emerg button and by any linked
Emerg button turn on to confirm staff emergency call
placement.
•
The Call status light on the station illuminates.
•
The call assurance tone sounds at the staff/duty station.
•
Top sections of associated corridor and zone lights fast flash
red.
•
Associated zone lights emit a very fast, repeating buzz.
•
Staff emergency tones sound at staff consoles and
annunciators, and at stations where staff follow is active.
•
A staff emergency nurse call event appears on the Call screen
on staff consoles, emergency annunciators, and unit
annunciators.
Staff normal calls
Press the Assist button to send a staff normal call to staff consoles
and annunciators. Pressing Assist on the staff/duty station causes
the following to happen:
•
The Assist status light and the Call status light on the staff/duty
station turn on to confirm placement of the staff normal call.
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•
The call assurance tone sounds at the staff/duty station.
•
Associated corridor and zone lights show a steady white.
•
Associated zone lights emit a slow repeating buzz.
•
Staff normal tones sound at staff consoles and annunciators,
and at stations where staff follow is active.
•
A staff normal nurse call event appears on the Call screen on
staff consoles and unit annunciators.
Canceling a call from the staff/duty station
Press the Cancel button on the staff/duty station to cancel a code
blue alert, staff emergency alert, or a normal priority call placed
from the staff/duty station.
— or —
Press any linked Cancel button to cancel calls from the staff/duty
station.
Pressing Cancel on or for the staff/duty station causes the following:
•
Dome lights and staff/duty station lights extinguish.
•
Tones sounding at staff consoles/annunciators and staff followactivated stations cease.
•
The Call screen nurse call event and any corresponding
Reminders screen reminder event on staff consoles and
annunciators disappear.
Notes
•
Normal priority calls, including staff normal nurse calls, are
canceled after staff members answer them at staff consoles or
annunciators.
•
Press and hold the Cancel button for 8 seconds (4 feedback
tones) on a staff/duty station or associated room station to
clear all calls made from the room, and all reminders for those
calls.
Activating staff follow at a staff/duty station
In staff/duty stations configured with an active staff follow mode,
duty mode can be switched on or off. This is not true of permanent
duty stations, in which staff follow is always active.
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To turn duty mode on or off:
1.
Press the Duty button on the staff/duty station. If any calls are
active in the station’s coverage area, the staff follow tone
sounds and the Status light flashes red to annunciate the
highest priority call.
2.
Press the Duty button again to cancel duty mode.
Notes
•
If more than one room has a registered staff presence, calls
may repeatedly annunciate at the Staff/Duty Stations in those
rooms.
•
If a staff member has registered presence in a room with a
staff/duty station configured for staff follow, the station will
annunciate calls even if duty mode is turned off on the station.
To temporarily silence ongoing staff follow tones at regular
Staff/Duty Stations:
Press the Cancel button.
Staff follow tones temporarily stop at the station, but resume after:
•
A new staff follow call occurs
•
A silence timeout is over at the staff/duty station
•
An audio connection is made to the staff/duty station
•
An emergency call is made from the staff/duty station
•
The second press of the Cancel button on the staff/duty station
or on a station associated with the staff/duty station
Note: Some states in the U.S.A. do not allow the muting of staff
follow tones. The ability to mute the staff follow tones can be
disabled using the Telligence Configuration Tool.
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Registering staff presence
Telligence supports either manual or automatic staff presence
systems. Both are optional. The main purpose of staff presence
tracking is to show the locations of caregivers as they move about
the facility. Presence is registered by room and by staff level.
Telligence supports three staff levels:
•
•
•
Red represents the highest staff level, typically RN
Amber represents the middle staff level, typically LPN
Green represents the lowest staff level, typically Aide
When a caregiver registers presence in a room, dome or corridor
lights outside the room show a red, amber, or green light. When
staff presence is cleared from the room, the light turns off.
Registering any level of presence activates staff follow at the patient
station or staff/duty station.
In manual presence systems, staff members indicate that they have
entered a room by pressing the button that corresponds to their
staff level. To indicate that they are leaving, the staff member
presses the same button again.
In automatic presence systems, staff members wear badges whose
movements are detected by wall-mounted location tracking
sensors. As staff members move about the facility their presence is
automatically tracked and displayed in Telergy application windows.
A Versus location tracking system and Telergy patient-staff
communication software are required.
Note: Telligence supports either manual or automatic presence
tracking. The two cannot operate simultaneously in the same
system.
Manual presence stations
A manual presence station allows caregivers to signal their
presence in the room by pressing a button. Each patient room has a
single presence station that is associated with all patient stations in
the room. Presence stations can also be located in staff rooms and
associated with staff/duty and other peripheral devices.
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Figure 47: Manual presence station
To register presence at a manual presence station:
Press the button that corresponds to your staff level. The following
occurs:
•
The light beside the button illuminates.
•
The patient station or staff/duty station Status light shows a
steady red.
•
If an in-room lavatory emergency call has been made, the
patient station and staff/duty station emit slow beeping tones.
•
The patient station emits any current staff follow tone for two
seconds; associated staff/duty stations emit the staff follow
tone repeatedly.
•
The dome light illuminates steadily in the color corresponding to
the staff level (typically, red, green, or amber). The third section
illuminates in 4-section dome lights; the bottom section
illuminates in 2-section dome lights.
Note: If more than one presence level is registered, dome lights
illuminate in the color representing the highest presence level.
•
Normal priority calls (and reminders for normal priority calls) are
canceled if the caregiver’s staff level meets or exceeds the staff
level associated with the call. The call is not canceled if the
caregiver’s staff level is lower than that associated with the call.
•
Dome light indicators for higher priority call reminders are
suspended if the caregiver’s staff level meets or exceeds the
staff level associated with the call. If the staff member leaves
the room without canceling the call at a room station, the dome
light resumes flashing.
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Removing registered presence
To remove registered presence at a presence station:
Press the button again that corresponds to your staff level. The
following occurs:
•
The light beside button goes out.
•
Status lights on associated patient station or staff/duty stations
go out.
•
The dome light presence indicator goes out.
•
Dome light indicators resume flashing if previously suspended
reminders have not been canceled.
•
In-room lavatory emergency and staff follow tones cease.
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Staff follow function
The optional Telligence staff follow function can be used to forward
calls and reminders to caregivers as they move about their
coverage area. Each staff/duty station can be configured to operate
in one of three modes:
•
Staff mode: This mode suppresses the staff follow function.
•
Duty mode: The staff follow function is always activated.
•
Presence mode: The staff follow function activates based on
staff presence in the room. When a caregiver enters a room and
registers presence, the staff follow function activates. If any
calls or reminders are currently active, the staff station flashes
and emits beeping tones. When there is more than one call, the
highest priority call tone sounds.
The station continues to indicate calls and reminders as long as
presence is registered in the room. Staff follow deactivates
when the caregiver’s presence is cleared from the room.
Staff follow modes
The staff follow function is always enabled in the Telligence system.
During installation, each staff/duty station is configured to operate
in one of the following staff follow modes:
•
Duty area mode: The staff/duty station annunciates calls
originated in its duty area.
•
Console mode: The staff/duty station annunciates calls
originated in its assigned staff console’s coverage area, which
may comprise multiple duty areas, or possibly one or more
nursing units.
Note: Unlike permanent duty stations, regular Staff/Duty Stations
can also be configured to suppress staff follow tones.
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Overview of permanent duty stations
Basic function
Permanent duty stations are used for annunciating nurse calls. They
always annunciate staff follow calls, and for this reason they are
typically located in staff-only rooms, such as on-call rooms, where it
is vital to stay in touch with patient events. Permanent duty stations
are typically located away from patient rooms and staff lounges,
where quiet atmospheres prevail. Tones cannot be silenced on
permanent duty stations.
Permanent duty stations cannot be used to place nurse calls. They
can however, be used to answer calls from the nursing station or an
annunciator.
Permanent duty stations have only two buttons: Privacy for muting
outgoing audio, and Cancel for clearing calls.
Figure 48: Permanent duty station
Staff follow at permanent duty stations
The staff follow function is always activated on permanent duty
stations—the station always annunciates nurse calls.
•
When nurse calls are received by the system, permanent duty
station Status lights start flashing red at the rate of the highest
priority call in the coverage area.
•
When nurse calls are received by the system, permanent duty
stations emit a repeating tone at the rate of the highest priority
call in the coverage area.
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Other staff stations
Most peripheral devices in patient rooms are intended for use by the
facility’s staff only, although they may operate in concert with
patient stations. Peripheral devices can also be located in staff
rooms, operating in standalone mode or in conjunction with
Staff/Duty Stations. Stations intended for staff use only include
presence stations, code blue stations, staff emergency stations, call
stations, remote cancel stations, and auxiliary input stations.
Code blue stations
The HC-PB2-CODE code blue station lets staff alert other staff
immediately about extreme emergency situations. These stations
are typically located in intensive care units, or in staff-only rooms, if
only as a precautionary measure for facility staff.
Figure 49: Code blue station (shown without pull cord)
The code blue station can be a standalone station, or can be
associated (and have its buttons linked) with either a patient station
or a staff/duty station. A code blue station has no audio capability,
and cannot be used to communicate with staff members at staff
consoles or annunciators.
An HC-PB2-CALLR call station may be configured as a code blue
station if an attached timer must be started, or if auxiliary hardware
must be started or stopped, by pressing the station’s Code button
(or pulling the optional pull cord).
1.
Press the Code button on the code blue station (or pull the
optional cord) to send a code blue call to staff consoles and
annunciators.
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Pressing the Code button (or pulling the cord) causes the
following to happen:
2.
•
lights by the station’s Code button and by any linked Code
buttons turn on to confirm code blue call placement.
•
Any associated patient station or staff/duty station’s Call
lights turn on.
•
The call assurance tone sounds at any associated patient
station or staff/duty station.
•
All light sections in associated corridor and zone lights fast
flash blue.
•
Code blue tones sound at staff consoles and annunciators,
and at stations where staff follow is active.
•
A code blue nurse call event appears on the Call screen on
staff consoles, emergency annunciators, and unit
annunciators.
To cancel the code blue call, press Cancel on the originating
code blue station, or a linked Cancel button on any associated
patient or staff room station.
•
Code button lights extinguish.
•
Any associated patient station or staff/duty station’s Call
lights extinguish.
•
Dome lights extinguish.
•
Tones cease at staff consoles and annunciators, and at
stations where staff follow is active.
•
The nurse call event is removed from staff consoles and
annunciators.
If the code blue call had a reminder set for it, the following
happens when the Cancel button is pressed:
•
Dome lights annunciating the staff level reminder
extinguish.
•
The reminder event is removed from staff console or
annunciator Reminders screens.
Note: A code pink station is sometimes used by hospitals to
differentiate pediatric (code pink) emergencies from adult (code
blue) emergencies. Functionality of the code pink station is
identical to that of the code blue station, except that all light
sections in associated dome lights fast flash pink, and code pink
nurse call events are pink.
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Staff emergency stations
The HC-PB2-Emerg staff emergency station provides a way for staff
to immediately alert other staff of emergency situations. These
stations are typically located in intensive care units, emergency care
rooms, or staff-only rooms, as a precautionary measure for facility
staff.
Figure 50: Staff emergency station (shown without pull cord)
The staff emergency station may be equipped with a pull cord, can
be a standalone station, or can be associated with a patient station
or a staff/duty station. A staff emergency station has no audio
capability, and cannot be used to communicate with staff members
at staff consoles or annunciators.
An HC-PB2-CALLR call station may be configured as a staff
emergency station if auxiliary hardware must be started or stopped
in an emergency by pressing the Emerg button (or pulling the
optional pull cord).
1.
Press the Emerg button (or pull the cord) on the staff emergency
station to send a staff emergency call to staff consoles and
annunciators.
•
Lights by the station’s Emerg button and by any linked
Emerg buttons turn on to confirm staff emergency call
placement.
•
Any associated patient station or staff/duty station’s Call
lights turn on.
•
The call assurance tone sounds at any associated patient
station or staff/duty station.
•
Top light sections on associated corridor and zone lights
fast flash red.
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2.
•
Staff emergency tones sound at staff consoles and
annunciators, and at stations where staff follow is active.
•
A staff emergency nurse call event appears on the Call
screen on staff consoles, emergency annunciators, and unit
annunciators.
To cancel the staff emergency call, press the Cancel button on
the originating staff emergency station, or on any associated
patient or staff room station.
•
Emerg button lights extinguish.
•
Any associated patient station or staff/duty station’s Call
lights extinguish.
•
Dome lights extinguish.
•
Tones cease at staff consoles and annunciators, and at
stations where staff follow is active.
•
The nurse call event is removed from staff consoles and
annunciators.
If the staff emergency call had a reminder set for it, the
following happens when the Cancel button is pressed:
•
Dome lights annunciating the staff level reminder
extinguish.
•
The reminder event is removed from staff console or
annunciator Reminders screens.
Call stations with smoke input
The model HC-PB2-CALLIN call station is a generic nurse call station.
This two-button station may be equipped with a pull cord, can be a
standalone station, or can be associated with a patient station or
staff/duty station. The station may be installed in a patient room or
other rooms where patients are temporarily located, such as exam
or recovery rooms, or it may be located in various staff rooms. A call
station has no audio capability, and cannot be used to
communicate with staff members at staff consoles or annunciators.
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Figure 51: Call station with smoke input (shown without pull cord)
The station, which normally places a staff normal nurse call, has an
input that can be connected to a smoke detector. If connected to a
smoke detector that activates, the call station will initiate a highpriority nurse call event when the detector activates. When the
smoke detector alarm ends, the high-priority nurse call event clears.
1.
Warning: The Telligence
system must not be used in
lieu of an NFPA-compliant fire
alarm system.
Press the Call button (or pull the optional cord) on the call
station to send a staff normal call to staff consoles and
annunciators.
Pressing the Call button (or pulling the cord) causes the
following to happen:
2.
•
Lights by the station’s Call button and by any linked Call
buttons turn on to confirm nurse call placement.
•
The call assurance tone sounds at any associated patient
station or staff/duty station.
•
Associated corridor and zone lights show a Input (shown
without pull cord) steady white.
•
Tones sound at staff consoles and unit annunciators, and at
stations with staff follow active.
•
A staff normal nurse call event appears on the Call screen
on staff consoles and unit annunciators.
To cancel a call from the model HC-PB2-CALLIN call station (that
was not already cleared by a staff member answering the call),
press Cancel on the originating call station, or a linked Cancel
button on any associated patient or staff room station.
•
Call button lights extinguish.
•
Dome lights extinguish.
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•
Tones cease at staff consoles and annunciators, and at
stations where staff follow is active.
•
The nurse call event is removed from staff consoles and
annunciators.
If the nurse call had a reminder set for it, the following happens
when the Cancel button is pressed:
•
Dome lights annunciating the staff level reminder
extinguish.
•
The reminder event is removed from staff console or
annunciator Reminders screens.
Call stations with relay
The model HC-PB2-CALLR call station is a generic nurse call station.
This station may be equipped with a pull cord, may be a standalone
station, or may be associated with a patient station or staff/duty
station. The call station may be installed in patient rooms or other
rooms where patients are temporarily located, such as exam or
recovery rooms. It may also be located in staff rooms. The station,
which places staff normal calls, has no audio capability, and cannot
be used to communicate with staff members at staff consoles or
annunciators.
Figure 52: Call station with relay (shown without pull cord)
The model HC-PB2-CALLR call station has a latching relay that can
be used to start an elapsed timer and may include lighting dome
lights by patient bathrooms or releasing locks on intensive care unit
doors to provide easier access for emergency personnel.
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1.
Press the Call button on the call station (or pull the cord) to send
a staff normal call to staff consoles and annunciators.
Pressing the Call button (or pulling the cord) causes the
following to happen:
2.
•
Lights by the station’s Call button and by any linked Call
button turn on to confirm nurse call placement.
•
The call assurance tone sounds at any associated patient
station or staff/duty station.
•
Associated corridor and zone lights show a steady white.
•
Staff normal tones sound at staff consoles and unit
annunciators, and at stations with staff follow active.
•
A staff normal nurse call event appears on the Call screen
on staff consoles and unit annunciators.
Caution: The relay contact is
pulsed to flash the passive
dome light. This may not be
appropriate for use with other
devices.
To cancel a call from this station (that was not already cleared
by a staff member answering the call), press the Cancel button
on the originating call station, or on any associated patient or
staff room station.
•
Call button lights extinguish.
•
Dome lights extinguish.
•
Tones cease at staff consoles and annunciators, and at
stations where staff follow is active.
•
The nurse call event is removed from staff consoles and
annunciators.
If the nurse call had a reminder set for it, the following happens
when the Cancel button is pressed:
•
Dome lights annunciating the staff level reminder
extinguish.
•
The reminder event is removed from staff console or
annunciator Reminders screens.
Remote cancel stations
The model HC-PB3-Cancel remote cancel station (see the figure on
page 130) lets you cancel nurse calls from convenient locations in
patient or staff rooms, instead of pressing a Cancel button at a
particular patient station or staff/duty station. When a remote
cancel station’s Cancel button is linked with other associated
stations for a bed or a room, all calls placed from the bed or room
can be immediately canceled from this station.
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Figure 53: Remote cancel station (model HC-PB3-Cancel, shown without pull cord)
A remote cancel station is typically associated with a patient station,
or other peripheral devices. The station, which can be equipped with
a pull cord, may be installed in patient rooms or other rooms where
patients are temporarily located, such as exam or recovery rooms. It
may also be located in staff rooms associated with Staff/Duty
Stations.
A remote cancel station’s sole function is cancellation of nurse calls;
it does not place nurse calls. The station has no need for an audio
capability, and cannot be used to communicate with staff members
at staff consoles or annunciators.
1.
130
Press the Cancel button on the remote cancel station (or pull the
cord) to cancel a call placed from an associated bed or room
station. Pressing Cancel causes this to happen:
•
Any associated stations’ Call button lights extinguish.
•
Dome lights extinguish.
•
Tones cease at staff consoles and annunciators, and at
stations where staff follow is active.
•
One or more nurse call events disappear from staff
consoles and annunciators.
•
If the nurse call had a reminder set for it, the following
happens when the Cancel button is pressed:
•
Dome lights annunciating the staff level reminder
extinguish.
•
The reminder event is removed from staff console or
annunciator Reminders screens.
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Dual auxiliary input stations
Telligence auxiliary input stations increase the number of auxiliary
input 1/4-inch (0.64 cm) jacks present in the patient room,
supplementing those on the patient station, and allow connection
with call cords or auxiliary hardware having an approved nurse call
interface.
Figure 54: Isolated Dual Auxiliary Input Station (HC-AUX2-ISO) and HC-AUX2 Dual
Auxiliary Input Station
Caution: Auxiliary hardware to
be plugged into the HC-AUX2
or HC-AUX2-ISO must be UL
544 or 60601-1 Listed and
must provide a latching,
normally open dry contact
relay connection that is clearly
marked and labeled for
connection with a nurse call
system. The auxiliary
hardware must also provide
an interface cable that is
equipped with a standard
1/4-inch (0.64 cm) plug. See
Appendix B for additional
warnings and conditions for
use with auxiliary hardware.
The stations have two labels (not buttons) that identify the type of
device which can be attached to each jack (default labels appear in
the figure, above). When connected auxiliary hardware activates its
nurse call system relay, the light above the auxiliary input jack lights.
When a device is disconnected from the auxiliary input station, a
cord pull event is annunciated.
There are two types of auxiliary input stations:
•
The HC-AUX2-ISO Isolated Dual Auxiliary Input Station (shown
on page 131) permits connection of either electrically isolated or
non-isolated, latching auxiliary hardware. The station’s own
electrical isolation prevents electrical problems from attached
auxiliary hardware from affecting the Telligence system.
•
The HC-AUX2 Dual Auxiliary Input Station allows for the
connection of electrically isolated, latching auxiliary hardware
only.
Note: One or more stations equipped with Cancel buttons must be
associated with auxiliary input stations to cancel events that can
occur at the stations.
For more information on cord pull events, see “Canceling calls
placed from call cords or bed buttons” on page 95.
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When an auxiliary input station activates a nurse call:
•
The light above the station logo turns on.
•
The light by any linked Call button turns on.
•
Top light sections on corridor and zone lights fast flash amber.
•
Auxiliary emergency tones sound at staff consoles,
annunciators, and at stations with staff follow active.
•
An auxiliary emergency (or priority) nurse call event appears on
staff consoles and annunciators.
Note: Telligence provides eight auxiliary emergency nurse call types
and five auxiliary priority nurse call types that can be renamed to
help identify the attached auxiliary hardware location.
To cancel a call caused by auxiliary hardware, the medical staff
must first resolve the problem that generated the call. Once the
problem is resolved, the call event can be canceled.
When the call is canceled:
•
The station’s equipment label light goes out.
•
Any associated station Call lights extinguish.
•
Dome lights annunciating the call extinguish.
•
Tones cease at staff consoles and annunciators, and at stations
where staff follow is active.
•
The nurse call event is removed from staff consoles and
annunciators.
If a reminder was set for the auxiliary call event:
•
Dome lights annunciating the staff level reminder extinguish.
•
The reminder event is removed from staff console or
annunciator screens.
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Cleaning staff stations
Cleaning mode temporarily deactivates station buttons so
associated stations can be cleaned without danger of changing the
status of nurse calls during the cleaning process.
Note: Stations cannot be used to place nurse calls while they are in
cleaning mode; if cleaning stations in a patient room, it may be best
to clean them when no patients are occupying beds in the room.
To clean Staff/Duty Stations and peripheral staff stations:
1.
Ensure that all calls on associated staff stations have been
canceled.
2.
Spray or soak a soft cloth with the disinfectant typically used by
your facility’s maintenance staff (e.g., Sidex, Staphine, or a 10%
bleach/water solution).
3.
Ensure that the station to be cleaned is idle (no LIGHT should be
lit or flashing).
4.
Press and hold the staff/duty station Cancel button (or a linked
Cancel button) for 4 seconds (2 feedback tones).
•
The staff/duty station emits two feedback tones while you
are holding down the Cancel button.
•
The station and any associated stations enter a 15-second
cleaning mode period. During this time, the Cancel light at
the staff/duty station flashes, and on peripheral devices all
lights flash (including the back light).
5.
Gently wipe the surface of the station with the damp cloth.
6.
Clean any associated cords using the damp cloth.
7.
Use another soft, dry cloth to wipe the station’s surface dry.
Notes
•
A different amount of time for cleaning mode may be
configured at your facility.
•
If you have not finished cleaning a station by the time the
Cancel light stops flashing, put the station into cleaning mode
again.
•
Microfiber cloth is recommended for cleaning Telligence
stations.
•
Do not use abrasive cleaning agents.
•
Do not submerge any cords that may be present.
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Resolving staff station problems
Resolutions to some problems that may occur at staff/duty or staffoperated stations are described below.
Errors at staff-operated stations
If a patient station, staff/duty station, or peripheral device
malfunctions, the Status light on the patient station or staff/duty
station flashes fast red. The flash rate indicates the type of error.
To resolve a staff-operated station error:
•
Press and hold the patient station or staff/duty station Cancel
button for 8 seconds (4 feedback tones).
•
All lights on the patient station or staff/duty station fast flash for
3 seconds.
•
Device error events momentarily appear on staff consoles and
annunciators, accompanied by momentary fast beeps.
Note: Pressing and holding the Cancel button on the patient station,
staff/duty station, or a linked peripheral device, for 8 seconds (4
feedback tones) clears all calls from the room, clears associated
room devices, and causes associated dome lights to go out.
If this does not resolve the problem, contact your facility’s repair
department.
Inability to remove presence
Presence stations do not have Cancel buttons, which might make it
seem difficult to remove presence—if you already have pressed the
presence station button corresponding to your staff level, but your
presence remains registered. Staff follow tones sound continuously
at Staff/Duty Stations when your presence continues to be
registered.
To clear a stuck presence:
1.
Press and hold the Cancel button for 4 to 6 seconds (2 or 3
feedback tones). This clears all registered presence from the
room, regardless of staff level.
If this fails to clear the stuck presence, contact your facility’s
repair department.
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Chapter 6
Dome lights
Summary
This chapter describes the types of dome and corridor lights that are
available in the Telligence system.
Content
Overview of dome lights • 136
Dome light activation • 137
Digital dome light signaling • 137
What dome light sections signal • 137
Passive (nondigital) dome light signaling • 137
Dome light models • 140
Corridor lights • 140
Zone lights (Model HC-CL4-SUPV Supervision Dome/Zone Light with Buzzer) • 141
Supervisory lights • 141
Passive dome lights • 142
Dome light alerts • 142
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Overview of dome lights
Telligence dome lights are typically located in facility hallways,
where they provide visual cues to the type and source of active
nurse calls.
Telligence dome light colors and flash rates indicate the various
nurse call types and priorities. Each light section in a dome light can
be programmed to illuminate in one of nine possible colors: blue,
red, white, amber, green, pink, cyan, magenta, or yellow. Dome light
section colors indicate nurse call types and priorities, as well as
registered presence staff levels and staff levels assigned when
nurse calls are put on reminder.
When calls have been placed on reminder, Telligence dome lights’
bottom light sections slowly flash. Registering presence, also shown
in a dome light section, hides reminders that are at the presence
level and lower; if calls have not been canceled after presence is
removed, the dome light sections start slowly flashing again.
One model of Infinity dome lights, used for supervision purposes,
provides both visual and audible annunciation. This dome light
alerts staff with steady, slow, or fast tones and flashing lights. When
a supervisory dome light sounds a tone, it indicates power and data
interruption to a staff console or annunciator. Dome light visual and
auditory indicators are configurable according to the needs of the
facility.
Notes
•
The term “dome light,” as used in this manual, is used to
generically identify corridor lights, zone lights, nurses’ station
supervisory lights, and even passive dome lights mounted by
bathroom doors inside patient rooms.
•
For information on available models, see “Dome light models”
starting on page 140.
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Dome light activation
Dome lights themselves can accomplish only basic functions, such
as turning on and off a given color in a light section or generating an
auditory tone. Advanced dome light functionality depends on the
devices that drive them.
Digital dome light signaling
When calls are initiated, upgraded, or placed on reminder, individual
sections in digital dome lights respond as follows:
•
Illuminate in the color corresponding to the nurse call type
•
Illuminate steadily for normal priority calls
•
Indicate other call types by flashing:
#
Slowly for reminders, low priority calls, and supervision
errors
#
Fast for high priority or emergency calls
•
Change color and change from steady illumination to a slow
flash, or from a slow flash to a fast flash, when calls are
upgraded
•
Illuminate steadily in a color signaling a staff level presence
registered for a room
•
Illuminate in a color signaling the highest staff level priority
assigned when a nurse call is put on reminder
What dome light sections signal
The top light section in 2-section dome light models, and the top two
light sections in 4-section dome light models, are devoted to
annunciation of nurse call types, via designated colors flashing at
designated rates. The top two sections in a 4-section dome light
may illuminate simultaneously. With more than one call type to
display in one light section, the highest priority nurse call is shown.
In a 2-section dome light, the bottom light section shows presence
or reminder staff levels. In a 4-section dome light, the third light
section from the top shows presence staff levels, and the bottom
light section shows reminder staff levels.
Passive (nondigital) dome light signaling
Passive dome lights do not annunciate calls and other events in the
same way as active dome lights. Passive dome lights can be
configured to illuminate steadily or to flash. A passive dome light
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inside a patient room (typically by the bathroom door) requires the
HC-PP-LAV lavatory station or the HC-PB2-CALLR call station, both
of which have timers and latching relays that work with passive
dome lights. With these stations, when the patient presses a button
or pulls a cord, the associated passive dome light illuminates in red.
Each station’s latch then keeps the passive dome light on until the
call is canceled.
Note: Stations that light passive dome lights are usually configured
to also cause associated corridor lights to illuminate in the color
designated for the nurse call, and to either flash at the designated
rate or glow steadily. Because corridor and zone lights do not have
latches and timers, staff members must still press the Cancel
buttons at lavatory stations to cause associated corridor and zone
lights to extinguish.
Nurse call dome light signaling
By default, nurse calls are signaled in dome lights as shown below.
Table 9: Dome light signaling for nurse call types
Nurse call priority type [1]
Quad dome light
section [2]
Dual dome light
section [2]
Dome light color
Dome light flash
rate
Room Alarm (2)
ALL
ALL
Red
Fast
Code Blue
ALL
ALL
Blue
Fast
Code Pink
ALL
ALL
Pink
Fast
Staff Emergency (2)
1
1
Red
Fast
Lavatory Emergency
1
1
Red
Fast
Urgent
1
1
Red
Fast
Auxiliary Emergency (8)
1
1
Amber
Fast
Patient Emergency (2)
1
1
Amber
Fast
Auxiliary Priority (5)
2
1
Amber
Slow
Patient Priority (2)
2
1
Amber
Slow
Bed Exit
2
1
Amber
Slow
Cord Pull (2)
2
1
Amber
Slow
Patient Normal
2
1
White
Very Slow
Family
2
1
White
Very Slow
Staff Normal
2
1
White
Very Slow
Housekeeping
2
1
White
Very Slow
Presence 1 (RPN)
3
2
Red
.
Presence 2 (LPN)
3
2
Amber
.
Presence 3 (Aide)
3
2
Green
.
Reminder 1 (RPN)
4
2
Red
.
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Nurse call priority type [1]
Quad dome light
section [2]
Dual dome light
section [2]
Dome light color
Dome light flash
rate
Reminder 2 (LPN)
4
2
Amber
.
Reminder 3 (Aide)
4
2
Green
.
[1] When more than one instance of a nurse call priority type is possible, the number of instances appears in parentheses, e.g.,
Auxiliary Emergency (8) means that there can be up to eight types of auxiliary emergency nurse call events.
[2] For both four-section and two-section dome lights, 1 = Top light section. For four-section dome lights, 4 = Bottom light
section. For two-section dome lights, 2 = Bottom light section. Where dome lights are ceiling mounted, the section nearest the
screw is the “bottom” section.
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Dome light models
Dome lights used in the Telligence system can have one, two, or four
light sections. Telligence dome light models include:
Table 10: Telligence Dome Light Models
Model
Description
HC-CL1-RED
One-section dome/zone light
HC-CL2
Infinity Series two-section dome/zone light
HC-CL4
Infinity Series four-section dome/zone light
HC-CL4-SUPV
Supervision four-section dome/zone light with buzzer
Notes
•
Use the HC-CL4-SUPV dome light for supervision only. The
buzzer is better suited for staff console or annunciator trouble
alerts only.
•
To signal dome light alarm conditions, a separate yellow light
behind the top light section of all 2- and 4-section dome lights
illuminates more faintly than nurse call indicator lights.
Corridor lights
Corridor lights are intelligent lights with visual indicators that signal
nurse call types and priorities. Corridor lights, mounted outside
patient or staff rooms in facility hallways, indicate conditions inside
patient or staff rooms.
Two Infinity series dome light models can be used as corridor lights:
•
The HC-CL2 Infinity dome/zone light has two light sections. Each
section is programmed to display one of nine possible colors:
blue, red, white, amber, green, pink, cyan, magenta, or yellow.
The top section in a two-section dome light annunciates the
highest nurse call event for the patient or staff room associated
with the light. The bottom dome light section annunciates
registered presence or a nurse call reminder.
•
The HC-CL4 Infinity dome/zone light has four light sections,
each of which is programmed to display one of nine possible
colors: blue, red, white, amber, green, pink, cyan, magenta, or
yellow. The top light section in a four-section dome light
annunciates higher priority nurse calls, the second light section
down annunciates lower priority nurse calls, the third light
section down shows any registered presence, and the bottom
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Chapter 6: Dome lights
light section indicates placement of any nurse call reminder for
the associated patient bed/room or staff room.
The HC-CL4 Infinity dome/zone light appears below.
Figure 55: HC-CL4 Dome light with its four light sections
Zone lights (Model HC-CL4-SUPV Supervision
Dome/Zone Light with Buzzer)
Zone lights, like corridor lights, are intelligent dome lights used for
locating the sources of nurse calls. While corridor lights typically
pinpoint the room where the call was placed, zone lights show the
zone in which the room is located.
Zones may or may not coincide with duty areas. Facilities typically
mount zone lights at hallway entrances and in spots where nurses’
station staff do not have direct line-of-sight views of corridor lights.
They are typically placed within sight of nurses’ stations in order to
readily convey conditions prevailing in their areas.
Supervisory lights
If a Telligence system (LAN) has more than one staff console or
annunciator and a staff console or annunciator stops functioning,
error messages will appear at the other staff consoles and
annunciators (if so configured). When power and data supervision is
performed by other staff consoles and annunciators, supervisory
dome lights may not necessarily be installed near staff consoles and
annunciators, as they would be superfluous.
However, if your Telligence system has only one staff console or
annunciator, or if staff consoles and annunciators are located on
separate floors or are more than 25 feet (7.5 meters) apart, HC-CL4-
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SUPV dome lights may be installed near and associated with each
staff console or annunciator. The dome lights will flash and also emit
a tone if the flow of power and data to the staff console or
annunciator is interrupted.
The HC-CL4-SUPV supervision dome light with buzzer may be
located near a staff console or annunciator to alert staff if the
console fails. To signal loss of power, all four dome light sections fast
flash white and emit tones in time with the flashing of its lights. The
supervision dome light is required to maintain compliance with UL
1069.
Passive dome lights
Dome lights located inside patient rooms (typically near bathroom
doors) are called passive dome lights, since they perform only
simple notification functions, turning on as a result of a button press
or a cord pull, and turning off after the button or cord pull has been
cancelled.
The HC-CL1-RED dome/zone light model is used for passive dome
lights. It has a single red light section and is non-configurable. The
HC-CL1-RED dome/zone light can be located any place where
secondary visual call annunciation is needed.
Dome light alerts
Multi-section dome lights may be configured to display a variety of
colors as well as to provide constant illumination or flash at a
number of rates. Single-section dome lights provide a flashing or
steady red light depending on their configuration.
Indicator colors
Possible dome light colors are as follows:
•
Two-section and four-section dome light colors: blue, red, white,
amber, green, pink, cyan, magenta, and yellow
•
Single-section dome light color: red
Flash repeat rates
Dome lights can light steadily or flash repeatedly at these rates:
•
Flash = 1/16 sec on, 1/16 sec off
•
Fast flash = 1/4 sec on, 1/4 sec off
•
Slow flash = 1 1/2 sec on, 1/2 sec off
•
Steady (no flash)
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Note: Two-section and four-section dome lights have a dim yellow
light in the top light section to signal dome light error status. This
fainter light signals non-communication of the dome light with the
network via flashing yellow light, and signals an unconfigured status
with one second of a flashing yellow light, one second off. When the
dome light’s status becomes normal, the dome light goes out.
Buzzer repeat rates
The HC-CL4-SUPV dome light buzzes at the same rate that it is
flashing.
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Appendix A
Wireless phones, pagers,
and IR location
Summary
This appendix describes the wireless phones, pocket pagers, and IR
location systems that can be used with the Telligence system.
Content
Telergy patient-staff communication software • 146
Overview of wireless devices and IR location • 147
Wireless phones and pager systems • 148
SpectraLink wireless phone system • 148
External paging systems • 148
Using systems via the Emergin Communications Gateway • 148
Automatic staff location tracking systems • 149
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Appendix A: Wireless phones, pagers, and IR location
Telergy patient-staff communication software
Telergy comprises a set of software applications that can expand
the capability of your Telligence system. Telergy allows the nurse
call system to draw general administrative information from facility
databases. In addition, Telergy provides an integrated tool set for
performing the following functions:
•
Assigning patient care responsibility to RNs, LPNs, techs, or
other staff members
•
Alerting caregivers by signaling their pocket pagers and
wireless phones
•
Creating, storing, and sending text-messages
•
Viewing continuously updated information about staff
assignments, staff locations, patient census, and nurse call
activity
•
Reporting and keeping records on nurse call activity
Table 2 on page 10 lists sources of additional information, including
user documentation available for Telergy applications.
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Overview of wireless devices and IR location
If the Telligence system has been configured to do so, nurse call
events initiated at room devices can be sent to the facility’s wireless
devices to enable caregivers to respond to call events or paged
messages remotely.
Note: Patients and staff cannot make “outside” calls from any
Telligence communication device. That is, Telligence devices cannot
be used to call home or any number that is not a Telligence system
number.
Usually wireless phone systems that permit staff to answer nurse
calls also let them set reminders for calls when unable to answer
them. These calls will still appear at staff consoles and annunciators,
and may be routed to other caregivers if the system is set up to do
so.
If you hear a busy tone when answering a nurse call, the audio path
is already in use. At this point, it may be faster for you to go directly
to the room where the call originated. Otherwise, you may need to
wait for the call to ring again.
Typically, normal priority calls should only be canceled using UL
Listed equipment. By default, normal priority calls are automatically
canceled when answered by a Telligence staff console or
annunciator. All other calls are considered to be emergency priority
events always requiring caregiver presence in the patient’s room.
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WARNING: To maintain
compliance with UL 1069, call
cancellation should only be
performed using UL listed
equipment.
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Wireless phones and pager systems
Your facility may have chosen one or more of the following wireless
phone systems and/or paging systems or technologies:
•
SpectraLink wireless phone system
•
One of many external paging systems
•
Both the SpectraLink wireless phone system and an external
pager system
•
Emergin Communications Gateway, beyond which multiple
communications solutions may be in place
SpectraLink wireless phone system
Because staff members at many facilities already use SpectraLink
wireless handsets to answer ProCare 6000 nurse calls, it is
anticipated that staff members at these facilities will want to use
SpectraLink wireless handsets to answer Telligence nurse calls as
well.
When used with ProCare 6000, SpectraLink models Link 150, Link
3000, and NetLink handsets make a distinctive ring tone when
receiving a nurse call—distinguishing these calls from calls made
from regular phones or other wireless phones. SpectraLink also has
a vibrate-alert feature for its handsets which permits signaling of
incoming calls in facility quiet zones.
Instructions for using SpectraLink phones are provided in the
SpectraLink instruction manual included with your Telligence
system.
External paging systems
Like ProCare 6000, Telligence can be configured so that nurse calls
automatically page staff members who need to be alerted about
calls from or about patients in their duty areas when they are
attending to duties away from the nursing unit staff console.
If you have a pager that can receive nurse calls, ask your supervisor
for information as well as for user documentation for the pager.
Using systems via the Emergin Communications
Gateway
For use with Telligence only, or for use with both ProCare and
Telligence, your facility may have chosen to use wireless phone
systems like Vocera, pager systems, and/or other communications
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Appendix A: Wireless phones, pagers, and IR location
solutions enabled by the Emergin Communications Gateway. Both
nurse call systems communicate with the Emergin Communications
Gateway by means of the Pocket Page Bridge.
For operations information, please refer to the documentation
provided by the manufacturer.
Automatic staff location tracking systems
If your system includes a Versus infrared (IR) tracking system and
Telergy patient-staff communication software, automatic staff
location tracking can be used for registering staff presence. In
systems of this type, staff members wear IR badges. As they move
about the facility, their movements are detected by wall-mounted
location tracking sensors. This information is relayed to the Telergy
system and displayed in Telergy application windows.
Note: Telligence supports either automatic or manual presence
tracking. The two cannot be used simultaneously in the same
system.
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Appendix A: Wireless phones, pagers, and IR location
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Appendix B
Warnings and conditions for
use with auxiliary hardware
Summary
This appendix lists the requirements for connecting auxiliary
hardware to the 1/4-inch (0.64 cm) inputs provided on Telligence
patient stations and Telligence auxiliary input stations.
Content
Warnings and conditions for use • 152
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Appendix B: Warnings and conditions for use with auxiliary hardware
Warnings and conditions for use
The Telligence system is a nurse call system (NCS). It provides
auxiliary input receptacles, commonly called auxiliary input ports,
for connecting auxiliary hardware to the NCS. This provides
supplemental annunciation when the attached hardware changes
state.
The following warnings and conditions for use must be
acknowledged and addressed before any auxiliary hardware is
connected to the NCS.
•
Auxiliary hardware to be connected to the NCS must have an
appropriate NCS interface. This consists of a latching, normally
open dry contact relay that is clearly labeled for connection to
an NCS. The relay must provide at least 2 kV of electrical
isolation and must be rated for at least 19 VDC, 0.12 W.
•
Auxiliary hardware to be connected to the NCS must have a
primary local alarm as an inherent and fundamental function of
the hardware. In addition, the auxiliary hardware must comply
with and be listed to appropriate product safety standards (UL
544 or IEC 60601-1), as certified or approved by a nationally
recognized testing lab (NRTL).
•
When any auxiliary hardware activates a primary local alarm,
regardless of whether the auxiliary hardware is connected to
the NCS, medical staff must always respond to that hardware at
its physical location.
•
Auxiliary hardware to be connected to the NCS must be clearly
labeled for connection to an NCS. Connecting any auxiliary
hardware port to the NCS that is not clearly labeled for
connection to an NCS would constitute misuse of both the
auxiliary hardware and the NCS.
For instructions on connecting, configuring, and testing auxiliary
hardware, see the operation and installation manuals provided
with the auxiliary hardware.
•
The NCS does not receive or transmit data of any kind with any
auxiliary hardware.
•
Before auxiliary hardware is connected to the NCS, an operator
must be trained and certified in using the auxiliary hardware
properly.
•
When the latching relay of the auxiliary hardware activates, or
when a cord is pulled from the auxiliary input receptacle, or if
the hardware is removed from the cord while the cord is
plugged in to the auxiliary input receptacle, a staff member
must go to the hardware’s location to address the off-normal
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Appendix B: Warnings and conditions for use with auxiliary hardware
condition. When the condition is remedied, the event
annunciation at the NCS can then be canceled.
•
When a staff member is connecting auxiliary hardware to the
NCS, the staff member should, at minimum, test the cord pull
event to ensure that the hardware’s location is properly
annunciated by the NCS. This should be done before leaving the
auxiliary hardware, by unplugging the cord from the auxiliary
input receptacle and checking the nurse call event displayed by
the NCS.
•
When a staff member is connecting a new type of auxiliary
hardware to the NCS, the staff member should perform both a
cord pull test and a device failure mode test.
•
Only factory-trained, certified technicians can configure NCS
auxiliary input receptacles. NCS operators cannot reconfigure or
change auxiliary input receptacle settings dynamically.
•
The designated authority for the healthcare facility must be
notified before any auxiliary input receptacles are reconfigured.
The NCS must be taken off-line temporarily while scheduled
maintenance activity is performed.
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Appendix B: Warnings and conditions for use with auxiliary hardware
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Glossary
Term
Definition
annunciator
A wall-mounted call station similar to a staff console.
auxiliary hardware
External equipment with a latching, normally open, dry contact relay that is clearly labeled for
connection to a nurse call system.
auxiliary input
A receptacle for plugging in latching auxiliary hardware.
call cord
A communication device available from the patient’s bed that is used for placing nurse calls by
pushing a button, squeezing a bulb, or blowing into a tube.
call cord station
A wall-mounted receptacle for plugging in call cords.
capture
To annunciate calls from the coverage area of another staff console or annunciator. The captured
device continues to annunciate calls normally.
Captured
A value displayed on primary coverage staff consoles and annunciators that indicates the number
of consoles currently capturing this console.
Capturing
A value displayed on primary coverage staff console and annunciator screens that indicates the
number of consoles this console is actively capturing.
dome light
A room light, corridor light, or zone light that gives visual indication of calls and events.
gateway
Also called Telligence Station Gateway (TSG). A device that connects dome lights and room devices
to the Telligence IP network.
IP
Internet protocol. A communication protocol for routing information from one network to another
in packets. The packets are reassembled when they reach their destination.
NCS
Nurse call system.
paging adapter
A wall-mounted station that allows audio paging over hallway speakers from staff consoles.
patient station
Primary point of contact between patient rooms and the nurses’ desk. Patient stations are wallmounted near patient beds. They are equipped with call buttons for staff use, a microphone and
speakers, and receptacles for connecting electronic beds, pillow speakers, call cords, or latching
auxiliary hardware.
peripheral device
A station without voice audio that provides buttons or a pull cord for calling the nursing station or
registering presence.
presence station
A peripheral device for manually registering and clearing staff presence in a room.
pillow speaker
A communication device available from the patient’s bed that enables patients to control lighting
and television in addition to placing nurse calls.
PowerSwitch
Also called Telligence PowerSwitch. A device that creates the Telligence IP Network. In addition to
other PowerSwitches, a PowerSwitch connects to gateways, staff consoles, and annunciators.
room device
A patient station, staff/duty station, or peripheral device.
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Glossary
Term
Definition
staff console
Desktop communication hub typically placed in nurses’ stations. It displays incoming calls and
enables staff members to prioritize and respond to calls. Staff consoles are equipped with speakers
and a handset for paging and for voice communication with patient stations and staff/duty
stations.
staff follow
To annunciate nurse calls in patient or staff rooms only when a caregiver registers presence in the
room.
staff/duty station
An audio-equipped, wall mounted communication station with buttons for placing nurse calls, and
a microphone and speaker for communicating with staff members at staff consoles and
annunciators.
Telligence IP network
A network of interconnected Telligence PowerSwitches.
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