Air France-KLM Cargo and Martinair Cargo
The capacity to serve you
Air France-KLM Cargo
The capacity to serve you
Company
Profile
Worldwide staff
& Operational
Excellence
Network,
Capacity
& fleet
Commercial
policy &
Products
E-services
CSR
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
1
Appendix
Air France-KLM Cargo
The capacity to serve you
Company
Profile
Worldwide staff
& Operational
Excellence
Network,
Capacity
& fleet
Commercial
policy &
Products
E-services
CSR
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
2
Appendix
The capacity to serve you
Our history and partnerships further opens up your horizons
May 2004: Air France-KLM the merger is born
•
World leader in three principal businesses:
-
Passenger, Cargo & Maintenance
•
Full exploitation of the complementary strengths of Air France & KLM
•
Commercial integration Air France-KLM Cargo
December 2008: Air France-KLM sole shareholder of Martinair
•
Commercial integration, Operational coordination
April 2009: Air France-KLM launch joint venture with Delta
•
Leading operator on the North Atlantic
• Linking six hubs: Paris, Amsterdam, Atlanta, Detroit, Minneapolis and New
York
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
3
The capacity to serve you
Our history and partnerships further opens up your horizons
October 2009: Air France-KLM entrusted GSA for Alitalia
•
Included are 30 countries in all major continents
•
2 additional major hubs in European network: Rome and Milan
SkyTeam Alliance
•
•
An extended network serving our customers over 700 destinations
Air France-KLM Cargo, Delta Air Logistics (merged with Northwest Cargo),
AeroMexico Cargo, CSA Cargo, Korean Air Cargo
Other partner airlines of Air France-KLM Cargo
Kenya Airways, Air Caledonie International, Air Madagascar, Brit Air, MasKargo,
China Eastern, Air Mauritius, MNG Airlines, Nippon Cargo, TNT Global Express,
Logistics & Mail
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
4
The capacity to make us a reliable partner
Facts & figures
Air France-KLM Group
594 aircraft operated (incl. belly,
combi and freighter)
Over employees in the group
104,000
21 billion euros turnover
Air France-KLM Cargo
16 Freighters operated aircraft
operated
Over employees in cargo
5,000 worldwide
2,439 total cargo business
revenue (€m)
Combining strengths
Over 300 destinations in a high frequent passenger network
(WBB & combi) including flexible freighter operation
Nr. 2 and Nr. 4 European hub’s (Charles de Gaulle and Schiphol)
Above including Martinair fleet
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
5
Air France-KLM Cargo
The capacity to serve you
Company
Profile
Worldwide staff
& Operational
Excellence
Network,
Capacity
& fleet
Commercial
policy &
Products
E-services
CSR
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
6
Appendix
The capacity to stay ahead
Our focus
•
Agents, Shippers and other stakeholders
who are looking for:
-
Flexibility
Security
Transparency
Reliability in worldwide supply chains
We are dedicated to:
•
Giving you access to the world
-
•
Making it easier for you
-
•
by expanding and improving our
worldwide network, fleet and capacity
by developing e-tools that give you 24/7 access
without even the need to call or fax - You are in Ctrl!
Providing you with operational excellence
-
by using Cargo 2000 as a tool for quality measurement, quality management
and our customer dialogue on operational performance
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
7
Air France-KLM Cargo
The capacity to serve you
Company
Profile
Worldwide staff
& Operational
Excellence
Network,
Capacity
& fleet
Commercial
policy &
Products
E-services
CSR
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
8
Appendix
Network
AF-KL Cargo main deck destinations
Prestwick
Moscow
Amsterdam
Dublin
London Stansted
Seattle
Paris
Toronto
Almaty
Chicago
Los Angeles
Porto
New York
Chengdu
Houston
Miami
Guadalajara
Mexico
Nouakchott
Aguadilla
BamakoOuagadougou
Niamey
San Jose
Port Harcourt
Bogota
Douala
Quito
Point Noire
Guayaquil
Kuwait
Damman
Bahrain
Riyadh
Cairo
Sharjah
Doha
Dubai
Khartoum
Muscat
Jeddah
N’djamena
Bangui
Kigali
Djibouti
Santiago de Chile
Bangkok
Chennai
Singapore
Antananarivo
Saint Denis de la Reunion
Johannesburg
Montevideo
Buenos Aires
Version March 2011
Via CDG Hub
Via AMS Hub
Via AMS Hub, operated by Martinair Cargo*
* For AF-KL Cargo only shipments certain conditions may apply
Profileto changes
| Worldwide staff & Operational Excellence | Network, Capacity & fleet
Destinations are subject
For detailed schedule
informationpolicy
please&visit
www.afklcargo.com
Commercial
Products
| E-services | CSR | Appendix
Taipei
Hong Kong
Brazzaville
São Paulo
Tokyo
Shanghai
Hanoi
Nairobi
Entebbe
Harrare
Seoul
Beijing
Istanbul
Network
AF-KL Cargo palletized lower deck destinations
Amsterdam
Calgary
Vancouver
Montreal
Toronto
Seattle
Detroit
San Francisco
Los Angeles
Dallas
Paris/Paris Orly
Boston
Newark
New York
Chicago
Orlando
Miami
Havana
Varadero
Punta Cana St. Maarten
Cancun
Point a Pitre
Santo Domingo
Mexico
Fort De France
Bonaire
Curacao
Aruba
Caracas
Bogota
Seoul
Beijing
Washington
Atlanta
Houston
Panama
Almaty
Paramaribo
Cayenne
Quito
Guayaquil
Tel Aviv
Cairo
Beirut
Tehran
Chengdu
Damman Kuwait
Doha
Delhi
Riyadh
Bahrain
Abu Dhabi
Jeddah
Dubai
Khartoum
Mumbai
Muscat
Nouakchott
Ouagadougou
Kano
Dakar
Niamey
Bamako
Lagos
Port Harcourt
Conakry
Abuja Bangui
Cotonou
Freetown
Entebbe
Monrovia
AbidjanAccraLomeDouala Yaoundé Kigali
Libreville
Kinshasa
Point Noire
Brazzaville
Luanda
Guangzhou
Hanoi
Tokyo
Osaka
Xiamen
Taipeh
Hong Kong
Bangkok
Djibouti
Addis Ababa
Nairobi
Kilimanjaro
Bangalore
Saigon
Manila
Phnom Penh
Kuala Lumpur
Singapore
Jakarta
Dar Es Salaam
Lima
Shanghai
Hangzhou
Denpasar
Papeete
Antananarivo
Rio de Janeiro
São Paulo
Mauritius
Saint Denis de la Reunion
Santiago
Johannesburg
Buenos Aires
Cape Town
Version March 2011
Via CDG Hub
Via AMS Hub
Via AMS Hub, operated by Martinair Cargo*
* For AF-KL Cargo only shipments certain conditions may apply
Profileto changes
| Worldwide staff & Operational Excellence | Network, Capacity & fleet
Destinations are subject
For detailed schedule
informationpolicy
please&visit
www.afklcargo.com
Commercial
Products
| E-services | CSR | Appendix
Noumea
Combined DL & AZ Network S11
Palletized flights only
SVO
SEA
PDX
MSP
SLC
SFO
LAX
SAN
LAS
ORD YYZ
BOS
CVG
MEM
CPH
MAN
LHR AMS
DUB
TXL
BRU
LGW
PRG
FRA MUC
CDG
MXP
BUD
VCE
BCN
FCO
NCE
MAD
ATL
DTW LGA
EWR
JFK
KBP
PEK
IST
NRT
HND
ICN
ATH
PVG
AMM
MIA
KIX
NGO
TLV
CAI
DXB
HKG
HNL
BOM
ABV
TPE
CAN
BKK
MNL
GUM
CCS
ROB
SIN
LOS
ACC
LIM
GIG
GRU
SCL
JNB
EZE
Version March 2011
Delta Airlines
Alitalia
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
11
SYD
Air France-KLM Cargo
The capacity to serve you
Company
Profile
Worldwide staff
& Operational
Excellence
Network,
Capacity
& fleet
Commercial
policy &
Products
E-services
CSR
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
12
Appendix
Whatever you need to succeed
You are:
•
•
Shaping your organization to your
customer’s needs
Developing more sophisticated &
tailor made logistics solutions
Fresh
Live animals
High-tech industry
Automotive industry
Safe
Pharma industry
Airmail
Fashion industry
Aerospace
Oil & gas industry
So are we!
•
We focus on segments and industries with their own logistic
characteristics and needs
•
With our segment approach and our dedicated product portfolio we focus
on helping you serve your customers best. For every situation, we have
a product to match
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
13
Whatever you need
we have the services to match
Our
general
cargo
product
When
you want
it simple
For shipment
requiring
handling
When
you want
specialspecialized
care
Our express
for urgent shipments
When
you areproduct
in a hurry
Our first
When
you
class
need
tailor-made
it customized
logistics solution
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
14
Whatever you need
we have the services to match
Our general cargo product
Expect nothing but quality? That’s dimension. A general
cargo product, ideal for the majority of shipments.
•
Reliable, on-time airport-to-airport delivery
•
Extensive range of ULDs (unit load device):
loose, bulk or custom-built -- to suit all types
of shipment
•
Standard drop-off and delivery time at each station
•
Latest booking: 24 hours before departure
Dimension® is a no-nonsense, high quality
product designed for general shipping needs.
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
15
Whatever you need
we have the services to match
For shipment requiring specialized handling
Special shipments such as live animals, valuables
and perishables? Variation takes good care of them.
•
Completely adapted to your and your cargo’s needs,
for instance, in terms of security, cooling, care, etc.
•
Specialized warehouse handling and
ramp transport
Variation® is designed to provide your
specialized cargo with exactly the care it requires.
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
16
Whatever you need
we have the services to match
Our express product for urgent shipments
Want it fast and flexible? Equation helps you out with…
•
Extra short acceptance & availability times
•
Priority warehouse handling and ramp transport
Equation® is our express service that offers you
the fastest possible arrival time at destination.
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
17
Whatever you need
we have the services to match
Like carrying it there yourself
No time to deliver an urgent parcel yourself?
Equation Courier offers you…
• Fastest airport-to-airport solution
• No queuing at export acceptance
• Courier terminal to courier terminal
(or equivalent service)
• Handling by dedicated courier specialists at
Air France-KLM Cargo network points making
use of Courier Baggage Voucher (CBV)
Equation Courier® for courier shipments
that insist on getting special attention.
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
18
Whatever you need
we have the services to match
Our first class tailor-made logistic solution
Need a tailor made service from A to B and beyond?
Cohesion offers you a complete supply chain solution
•
Privileged access to capacity
•
Tailor made solutions
•
Highest possible quality of service
•
Guaranteed pricing
Cohesion® is our VIP service which offers you
a complete solution – really putting you first!
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
19
Air France-KLM Cargo
The capacity to serve you
Company
Profile
Worldwide staff
& Operational
Excellence
Network,
Capacity
& fleet
Commercial
policy &
Products
E-services
CSR
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
20
Appendix
You have it easy with our e-services
Rates: up to date & completely transparent
Tracking: know where your shipment is 24/7
Schedule: clear overview of times & connections
Multiple e-booking channels: choose from GF-X, CPS or EDI
Contact & product info: global overview, local details
Claims: file a preliminary claim and check the status of your claim online
E-freight: cargo transport via digitalized documents
Go to www.afklcargo.com and access our e-menu 24/7
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
21
Air France-KLM Cargo
The capacity to serve you
Company
Profile
Worldwide staff
& Operational
Excellence
Network,
Capacity
& fleet
Commercial
policy &
Products
E-services
CSR
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
22
Appendix
The capacity to be a sustainable partner…
•
Air France KLM takes a leading role Man-made CO2 emission (energy)
in the industry, setting an example
as the most sustainable airline
•
We reduce our environmental
impact by e.g. using and promoting
e-freight, reducing energy use in our
buildings, re-using envirotainer
batteries, stronger & thinner pallet
wrapping plastic, using only
recyclable materials
for ULD equipment and promote
staff awareness
Other than transport
Ground transport
Maritime transport
Air transport
• Air France-KLM is the leading airline on the Dow Jones Sustainability Index
for the 6th year in a row and the only airline in the Global 100 list of the
world’s 100 companies most committed to sustainable development
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
23
… to build clean energy
with every shipment…
•
In 2009, Air France-KLM Cargo launched
an unique service
•
Our CO2mpensation service provides you
with information on actual CO2 emission
per air waybill and the option of (partial)
compensation of your shipments
in a set period
•
Visit: www.afklcargo.com/csr
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
24
… to benefit from CO2mpensation
•
Free report on your CO2 emission
•
Possibility of offering your customers
CO2 neutral transport
•
Lowest possible costs: only €8.50 per
ton of CO2
•
Only Gold Standard Projects: proven
effective compensation through wind,
water or solar energy
•
Full or partial compensation
•
Every euro received is invested
•
All overhead costs covered by
AF-KL Cargo
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
25
CSR specialists are in-house.
If you are interested in more detailed
information we would be delighted
to arrange your introduction.
Air France-KLM Cargo
The capacity to serve you
Worldwide staff
offering you local services and global expertise
•
•
5,000 dedicated professionals
All devoted to providing you with whatever
product, service or information you require,
promptly, professionally and with great pleasure
Thank you
Profile | Worldwide staff & Operational Excellence | Network, Capacity & fleet
Commercial policy & Products | E-services | CSR | Appendix
26