RMA Request Form
Email this completed form to rma@echelon.com and the RMA# will be emailed back to you
ALL information in the form must be filled out in order to receive an RMA#
Original Buyer/Purchaser/Product Owner Information
Shipping Information
Contact:
Attn:
Company:
Company:
Address:
Address:
Address:
Address:
City/State/Zip:
City/State/Zip:
Country:
Tel:
Country:
Fax:
Tel:
Fax:
Email Address:
Email Address:
Product Model # (See list on pg 2-3)
Check if Same
Quantity
Serial #
Purchase Date/
datecode
Advanced
Replacement?
Reason For Return
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
List of actions taken to resolve the problem:
Have you spoken with Echelon Customer Service?
Case(s) number
Which company was the product purchased from?
Who was the sales/manufacturers representative?
Please include a copy of page one of this RMA form and your Purchase
Order in the box with your equipment. Please provide any special
requests in the notes below including your shipping code and carrier if
you are requesting an advanced/priority replacement.
Ship Equipment to: Echelon Corporation 2901
RMA Department
2901 Patrick Henry Drive
Santa Clara, CA 95054 USA
RMA# : ______________
Please sign to acknowledge that you agree to the following:
Date:

All information is completely filled out and includes correct model numbers for processing

Standard processing time is 72 US business hours to receive an RMA number via email for complete RMAs

You will return all parts to Echelon within 30 days or you will be billed for the replacement parts that you receive

Your are responsible for returning all correct parts requested on this ticket. Parts returned not on this request will not be processed nor sent back

Customers are responsible for paying freight charges to send their product back to Echelon. International customers should indicate that the products are
being shipped for warranty replacement so that duties will not be charged on their shipment. Echelon will pay freight charges for the replacement product
that is shipped to the customer. All RMAs will be sent via ground shipping or equivalent.
NON-WARRANTY REPAIRS:
For units that have either exceeded their warranty period or made inoperable due to misuse or negligence, Echelon
Corporation will inspect/evaluate the unit and advise the customer on the cost and expected time to repair the unit.
•
•
If the customer elects to repair the unit(s), Echelon Corporation will apply the inspection/evaluation costs toward the
repair(s) and shipping costs. Any additional costs will be billed to the customer.
If the customer elects to not have the unit repaired, Echelon Corporation will return the unit “as-is” and bill
the customer for inspection plus shipping costs.
WARRANTY REPAIR:
Warranty repair is defined as any repair that is made within the warranty period and due to a manufacturing defect. The
warranty period begins from the date the unit is shipped to the customer and is in line with the standard Echelon terms
and conditions.
PRODUCT MODEL NUMBERS: Please use the exact model numbers from the tables below for your return.
Lumewave by Echelon Products List
100103 USB Radio Module
101000 Lumewave Pilot Kit Twist Lock Version
100104 USB Programmer Module
101001 Lumewave Pilot Kit Threaded Nipple Version
100106 TOP900TN-GRY
20001002 Lumestar Standard Version
100107 TOP900TN-BRZ
400405 Rubber Gasket
100108 TOP900TL-GRY
400409 3/8" Silicone Spacer
100109 TOP900TL-BRZ
400410 Slip Cover - TOP 900 Gray
100111 Outdoor Gateway - Hanna Enclosure
400411 Slip Cover - TOP 900 BRZ
100112 EMB901 w/20" antenna assembly
510502 Mounting Plate - TOP900TN
100113 Base Station Gateway Configuration - Indoor w/50' Coax
510503 Mounting Ring - Lumec
100117 MWX-LVE-90U
510504 Mounting Bracket - EW - Motion Sensor
100118 TOP900TLX-GRY
900901 MGE
100119 TOP900TLX-BRZ
900902 MGU
100120 MWX-LVE-180U
900903 RJ6 Flat (Reverse) Phone Cable, 6'
100121 MWXPP
900905 Photocell Connector
100122 XPP
900907 EW - 205 - 12 - LU PIR Motion Sensor
100123 TOP900TL-BLA
900908 FS - 305 - LU, 12V PIR Motion Sensor
100124 TOP900TN-BLA
900909 FS - L3W Lens
100125 TOP900TLX-BLA
Lonworks Products List
Model#
Description
Model#
Description
23201
MIP/P20 and MIP/P50 Developer’s Kit
42100R
LPR-10 Router Module TP/FT-10 to TP/FT-10
23205
MIP/P20 and MIP/P50 Software Update
42102R
LPR-12 Router Module TP/FT-10 to TP/XF-1250
23215
MIP/DPS Software Update
42103R
LPR-13 Router Module TP/XF-78 to TP/XF-78
28004R
Gizmo 4 I/O Board
42104R
LPR-14 Router Module TP/XF-78 to TP/XF-1250
28022R
FT 5000 EVB Evaluation Board
42105R
LPR-15 Router Module TP/XF-1250 to TP/XF-1250
28033R
PL 3170 EVB Evaluation Board - 100 - 240VAC 50/60Hz Power Supply
42150R
MPR-50 Multi-Port Router
28037R
PL 3150 EVB Evaluation Board - 100 - 240VAC 50/60Hz Power Supply
44100R
TP/FT-10 Free Topology Terminator
33110-401
LonScanner FX Professional Edition
44101R
TP/FT-10 Bus Topology Terminator
33110-403
LonScanner FX Professional 5-Pack
44200R
TP/XF-1250 & TP/XF-78 Bus Topology Terminator
33300-40
Neuron Field Compiler 4.0
48222R
Type 2D DIN LonPoint Base Plate
34309
LNS Application Developer's Kit
50010R-10
TPT/XF-78 Twisted Pair Transceiver
34312
LNS Redistribution Kit
50020R-10
TPT/XF-1250 Twisted Pair Transceiver
37000-324
LonMaker Professional Turbo Edition SR4
50040R-02
LPT-11 Link Power Transceiver
37005-324
LonMaker Professional Turbo Edition SR4 Without Visio
50051R
FTT-10A Free Topology Transceiver
37012-324
LonMaker Professional Turbo Edition SR4 Upgrade
51001R
FTT-10A Magnetic Shield
37015-324
LonMaker Professional Turbo Edition SR4 Upgrade Without Visio
55010R-10
TP/XF-78F Flash Control Module
37020-324
LonMaker Standard Turbo Edition SR4
55020R-10
TP/FT-10F Flash Control Module
37032-324
LonMaker Standard Turbo Edition SR4 Upgrade
55030R-10
TP/XF-1250 Twisted Pair Control Module
37200-20
LNS DDE Server OEM Edition
55040R-10
CPM 5000 FT 5000 Control Module
38000-400
OpenLNS Commissioning Tool Professional Edition
58022-1
PLCA-22 with US Power Cord
38010-400
OpenLNS Commissioning Tool Professional Edition without Visio
58022-2
PLCA-22 with Cont'l Europe Power Cord
38060-400
58022-3
PLCA-22 with UK Power Cord
38100-400
OpenLNS Commissioning Tool Professional Edition Without Visio Activation
Key
OpenLNS Commissioning Tool Standard Edition
58022-4
PLCA-22 with Japan Power Cord
38160-400
OpenLNS Commissioning Tool Standard Edition Without Visio Activation Key
65100R-200
LTM-10A Flash Control Module
40222R
Type 2 LonPoint Base Plate
65150R-241
LTM-10A/FT-10 Platform - US Power Supply
72110-440
SmartServer 2.0 SR2 Software License
65150R-242
LTM-10A/FT-10 Platform - Cont'l Europe Power Supply
72111-439
SmartServer 2.0 Programming Tools DVD
65150R-243
LTM-10A/FT-10 Platform - UK Power Supply
72130-320
LNS Server for SmartServer CD
65150R-244
LTM-10A/FT-10 Platform - Japan Power Supply
72601R
i.LON 600 Internet Server, TP/FT-10 channel (90-240 VAC)
65440R
IzoT U60 FT Network Interface Module
72602R
i.LON 600 Internet Server, TP/XF-1250 channel (90-240 VAC)
72101R-430
SmartServer 2.0 FT Standard SR2
72603R
i.LON 600 Internet Server, TP/FT-10 channel (24V AC/DC)
72101R-440
SmartServer 2.0 FT Professional SR2
72604R
i.LON 600 Internet Server, TP/XF-1250 channel (24V AC/DC)
72101R-455-BEM
SmartServer 2.0 FT BEM Edition SR2
72650R
i.LON 600 & MPR Bundle
72102R-440
SmartServer 2.0 FT Professional with Modem SR2
73200R
PCC-10 PC Card Network Adapter
72103R-440
SmartServer 2.0 PL Professional SR2
73250R
PCC-10 Accessories - PCC-10 TP-78 Pod
72103R-460
SmartServer 2.0 PL Professional with External Coupling SR2
73351R
SLTA-10/FT-10 Serial LonTalk Adapter
74405R
PCLTA-20/SMX PCI Interface
73352R
SLTA-10/TP-78 Serial LonTalk Adapter
74501R
PCLTA-21/FT-10 PCI Interface
73354R
SLTA-10/TP-RS485 Serial LonTalk Adapter
74503R
PCLTA-21/TP-1250 PCI Interface
78101R
Power Line Power Supply 5W
75010R
U10 USB Network Interface - TP/FT-10 Channel
78112R
Power Line Power Supply 10W - no power cord
75021R
U20 USB Network Interface - PL-20 Channel
78113R
Power Line Power Supply 10W
76520R
CRD 3000 Street Light Bridge
78200R-211
PL-20 Line-to-Earth Coupler, 120VAC
76600R
CPD 3000 Light Controller - US & Asia
78200R-221
PL-20 Line-to-Neutral Coupler, 240VAC
76610R
CPD 3000 Light Controller - Europe
78302R
PCC-10 Accessories - 2-Conductor Cable Assembly
78303R
PCC-10 Accessories - 2-Conductor Cable with Plug
10000R-40-24 Mini FX/FT Evaluation Kit
14222R-800
FT 3120 - E4P40 Smart Transceiver
10000R-4027
10020R-4024
10020R-4027
10020R-4034
10050-40
Mini FX/PL Evaluation Kit
14230R-1500
FT 3150 Tape & Reel
NodeBuilder FX/FT Development Tool
14230R-450
FT 3150 - P20 Smart Transceiver
NodeBuilder FX/PL Development Tool
14235R-2000
FT 5000 Smart Transceiver
NodeBuilder FX/FT Classroom Edition
14235R-500
FT 5000 Smart Transceiver
NodeBuilder FX CD
14235R-ES
FT 5000 Smart Transceiver 5 Pack
10070R-4354
11000R-1011
11000R-1012
11000R-1013
11000R-1014
11500R-300
FT 6000 EVK - Evaluation and Development Kit
14240R
FT-X1 Communication Transformer
Pyxos FT EVK Evaluation Kit - US Power Supply
14250R-300
FT-X2 Surface Mount Communication Transformer
Pyxos FT EVK Evaluation Kit - Cont'l Europe Power Supply
14255R-100
FT-X3 Surface Mount Communication Transformer
Pyxos FT EVK Evaluation Kit - UK Power Supply
14260R-800
FTXL 3190 - P40 Transceiver
Pyxos FT EVK Evaluation Kit - Japan Power Supply
14285R-100
FT 5000 Router
Pyxos FT Chip - Dry Pack
14305R-2000
Neuron 5000 Processor
11500R5000
14212R-500
Pyxos FT Chip - Tape & Reel
14305R-500
Neuron 5000 Processor
FT 3120 - E4S40 Smart Transceiver
14305R-ES
Neuron 5000 Processor 5 Pack
15311R1000
15321R1000
15321R-960
PL 3120-E4T10
14315R-100
Router 5000 Chip
PL 3150-L10 - Tape & Reel
15330R-1000
PL 3170-E4T10 (Tubes)
PL 3150-L10
15330R-2500
PL 3170-E4T10 (Tape & Reel)