ShoreTel 13 CR Version 18.7.6207.0
Software Release Notice (Build Notes)
Overview
Release 18.7.6207.0 is a Controlled Release build of ShoreTel 13.
Very Important Upgrade Tips:
1. Roll backs may fail and the ShoreTel configuration database will become corrupt. It is
highly recommended to backup and copy your Shoreline Data folder prior to attempting to
upgrade. It is also recommended to backup your Call Detail Records (CDR) database as
well. This is separate from the ShoreTel configuration database. If you have an archive
database, please make a backup of that database as well prior to proceeding with the
upgrade.
2. At the very beginning of the ST13 upgrade an error message could be displayed if invalid
characters are detected in the Client UserName. Supported characters are, “ a-z A-Z 0-9
. - _ “. Please allow enough time in your maintenance window to make these changes to
the user names. This check for invalid characters is before the upgrade starts and it is
necessary to reboot in order to correct any unsupported user names. A log file containing
the usernames with the invalid characters will be referenced in the error message.
3. Please note the installer upgrade will take more time than expected from previous
releases due to a backup of the configuration database and CDR database as part of the
installation process. It is still recommended to make a backup of your system prior to
upgrading should the process fail and force a rollback situation.
4. With ST13 build 18.6.9203.0 and higher there is a new version of uboot which improves
robustness and includes recommended fixes. The new version of Boot ROM (uboot) has
changed to 1.1.3.27 for both ½ width and V switches. V switches will download and install
the new uboot automatically during the upgrade whereas the ½ width switches require a
manual update. Please refer to the Planning and Installation Guide for detailed
instructions for manually upgrading the uboot. Abbreviated instructions for those familiar
with the procedure are as follows:
a. Telnet or SSH to the half-width switch (non V-switch).
b. Go to Shell by typing “gotoshell”.
c. Enter the command uboot_update on the CLI. Do not turn off the unit until the
operation is complete.
d. Exit the shell by typing “exit”.
e. Select option “4” from the STCLI to reboot the switch.
f. Verify uboot version in Quick Look under the Voice Switch Maintenance page.
Upgrades
The following direct server and client (ShoreTel Communicator) upgrade paths are supported
for this release:
•
ShoreTel 11/11.1/11.2 all CR/GA builds ShoreTel 13
800-1675-01
•
ShoreTel 12 all CR builds ShoreTel 13
Direct ShoreTel 13 upgrades from versions prior to those listed above are not supported. Prior
versions must first upgrade to a supported direct upgrade path.
Client V-1 (ShoreTel Communicator for Windows)
ShoreTel Communicator clients on ShoreTel 12 are supported with a ShoreTel 13 server except
as noted in the Important Considerations below. If you use the V-1 client feature new
communicator features, that are made available in the versions greater than the client version
being used, may not be available for your end-users.
Important Considerations:
Outlook Integration - If an outlook version support is dropped in version 13 servers, then version
12 clients are not supported.
ShoreTel Communicator: Server Side Call History: Prior to ST 12 the call history was stored
on the client computer. With ST 12 the call history is now stored on the Server and as a result
none of the previous call history will transfer to the server history database after the upgrade.
Further details are in the ST 12 Release Notes.
Platform support - If a particular platform support for client is dropped in version 13
Release then version 12 clients are not supported.
Contact Center – 12 features will work for Contact Center clients as long as they do not
upgrade the Contact Center software.
Video -The Video session between clients running version 12 and 13 is not supported
IM - May cause a problem if the IM Server configuration is changed or modified.
Citrix/WTS – V-1 implementations are no longer supported beginning with this release
Personal and Professional clients are the only clients to be supported in a V-1 implementation
all other client types (Workgroup Agent, Workgroup Supervisor, Operator) will not be supported in
V-1 client implementation
Softphone clients no longer supported in a V-1 configuration
To utilize all the client features, please upgrade all ShoreTel clients to the same release (i.e.
ShoreTel 13).
Upgrade Instructions
ShoreTel recommends you make a backup of the Shoreline Data directory and all subdirectories
contained in the Shoreline Data directory and MySQL database prior to performing the upgrade.
1. Download the ShoreTel Software to the location that can be accessed from the
Headquarters and Distributed Voicemail Servers (DVS). Extract software from the
zipped file (if zipped).
2. Make a back-up of your existing database before upgrading your system.
3. Upgrade the Headquarters server first.
4. Run the Setup.exe program to extract and launch the setup program. Answer the
questions in the dialog boxes presented as appropriate for your site.
5. Reboot the server when prompted.
6. Upgrade any Distributed Voicemail servers using the Remote Server Software and
running setup.exe.
7. Answer the questions in the dialog boxes presented as appropriate for your site.
8. Reboot the server when prompted.
800-1675-01
9. Logon to Director and upgrade the ShoreGear switches by restarting them. They will
automatically upgrade. Please be aware the V-switches may take up to 45 minutes to
upgrade and regain connectivity.
10. As switches regain connectivity, restart ALL the IP Phones being managed by each
switch. The phones will automatically upgrade their firmware. Please note that all IP
Phones must be upgraded to obtain the new firmware.
11. ShoreTel Communicator client upgrade is required unless supporting the V-1 feature
where the client upgrade is recommended.
**Note** Users running Windows XP Pro will require local administrator privileges to perform the
upgrade.
Backup and Restore procedure if upgrading from ST11/11.x and higher
Backup
Configuration DB:
(ShoreWare Path)(Command Path)\mysqldump.exe --user=root --password=shorewaredba -add-drop-database --routines --single-transaction --port=4308 --databases
[database_to_backup]> [backupfile.sql]
CDR Database:
(ShoreWare Path)(Command Path)\mysqldump.exe --user=root --password=shorewaredba -add-drop-database --routines --single-transaction --port=4309 --databases
[database_to_backup]> [backupfile.sql]
Restore
Configuration DB:
(ShoreWare Path)(Command Path)\mysql.exe --user=root --password=shorewaredba -port=4308 [database_to_restore]< [backupfile.sql]
CDR Database:
(ShoreWare Path)(Command Path)\mysql.exe --user=root --password=shorewaredba -port=4309 [database_to_restore]< [backupfile.sql]
ShoreTel Communicator for Mobile
More detailed information can be found in the ShoreTel Server Release Notes:
•
ShoreTel Communicator for Mobile client version: 18.7.6207.0
•
ShoreTel 11/11.x all versions. Communicator for Mobile upgrade is mandatory.
•
ShoreTel 12 all versions. Communicator for Mobile upgrade is recommended.
•
Packaging for the ShoreTel Communicator for Mobile Client:
a) URL from Blackberry Browser (Do not use any other browsers) to install
ShoreTel Communicator for Mobile from HQ server:
http://hq_server_ip_or_dns_name/mcm/client/
b) Once the upgrade has been performed, users will need to re-enter User extension,
Voicemail password, Server IP address, and server port number.
c) Once the upgrade has been performed, user may be prompted to enter Mobile
number. Do not skip this step.
d) If everything is successful, it will take you to the main screen
e) In case the above steps are not successful, please uninstall ShoreTel
Communicator for Mobile application again and re-install ShoreTel Communicator for
Mobile and perform provisioning.
800-1675-01
Instructions for upgrading to the ShoreTel 13 Communicator for Mobile
1) After upgrading to ShoreTel 13, launch ShoreTel Communicator for Mobile client. You
might see the following message:
2) Click on Upgrade message during Step1,
You might see the following message:
3) Click on ‘Yes’ button to install the ShoreTel Communicator for Mobile client. You might
have to perform a re-provision to use the ShoreTel Communicator for Mobile Client.
4) If everything goes perfectly when you launch the ShoreTel Communicator for Mobile, this
is the first screen you will see:
800-1675-01
VISTA
Please be aware upon installing the ShoreTel Communicator client on Windows Vista, there is a
User Account Control prompt timeout parameter of 2 minutes after which the operation is
cancelled automatically without user interaction. Please respond to the dialog to continue with
the installation otherwise, the installation will fail. This is only occurring on the manual client
installs on Vista and will not be encountered by a silent install.
So if you have users complaining that the setup failed unexpectedly on Vista, ask them whether
they saw the User Account Control dialog. Microsoft is aware of this issue, but they don’t have a
solution at this time.
ShoreTel customers with ShoreTel Communicator installed on client machines running Windows
XP and upgrade to Windows Vista must execute the client install after having upgraded the OS to
Vista with the local System Administrator account and reboot the client machine for CM to work
properly.
If multiple clients are being upgraded as part of a “silent install,” then the system administrator
must push the executable with administrative privileges through Active Directory. (Please refer to
the “Desktop Installation” chapter in the Planning and Installation Guide for more information on
Microsoft Active Directory or for more information on performing silent client installs.)
ShoreTel E911 Notification Application or the ShoreTel Cost Recovery Integration
“Installed base customers running either the ShoreTel E911 Notification Application or the
ShoreTel Cost Recovery Integration Application must upgrade these applications to the newest
versions when they upgrade their systems to ShoreTel 13. Note that these new versions are
(and all future versions will also be) backward compatible with ShoreTel 11.X as well and are now
the shipping versions for all customers. The new versions are as follows:
ShoreTel E911 Notification Application V3.0.1.2
ShoreTel Cost Recovery Integration Application V1.5.5.0
In addition, customers who wish to run the ShoreTel E911 Notification Application on the
Windows Vista client OS must also upgrade to V3.0.1.2 at a minimum.” For technical issues and
questions, please contact professionalservices@shoretel.com.
Notes
Build Date:
June 28, 2012
Engineering Build Number:
18.7.6207.0
Server Software Version:
18.7.6207.0 (View on Director Server Maintenance Page)
Distributed Software Version:
18.7.6207.0 (View on Director Server Maintenance page)
Client Software Version:
18.7.6207.0 (View in the Client’s Help About screen)
Mobile Communcator Client Version: 18.7.6207.0
Switch Firmware Version:
18.7.6207.0 (View in QuickLook)
Switch (1/2-width) Boot ROM Version: 1.1.3.27 (View in Director Voice Switch Maintenance Page)
Switch (V-switch) Boot ROM Version: 1.1.3.27 (View in Director Voice Switch Maintenance Page)
Switch (full width) Boot ROM Version: 8.2.241 (View in Director Voice Switch Maintenance Page)
IP-110 Firmware Version:
S0.3.8.2(View in Director IP Phone Maintenance page)
IP-115 Firmware Version:
S01.3.8.2 (View in Director IP Phone Maintenance page
IP-212K Firmware Version:
S12.3.8.2 (View in Director IP Phone Maintenance page)
IP-230 Firmware Version:
SEV.3.8.2 (View in Director IP Phone Maintenance page)
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IP-230g Firmware Version:
IP-265 Firmware Version:
IP-560 Firmware Version:
IP-560g Firmware Version:
IP-565g Firmware Version:
IP-655g Firmware Version:
BB-24 Firmware Version:
SEV.3.8.2 (View in Director IP Phone Maintenance page)
S36.3.8.2 (View in Director IP Phone Maintenance page
S26.3.8.2 (View in Director IP Phone Maintenance page)
S6G.3.8.2 (View in Director IP Phone Maintenance page)
S6C.3.8.2 (View in Director IP Phone Maintenance page
SWE.4.3.3 (View in Director IP Phone Maintenance page
SBB.3.8.2 (View in Director IP Phone Maintenance page)
IP8000 Firmware Version:
ST_PH.4.5.2(9) (View in IP8000 GUI Maintenance page)
This version of ShoreTel software was tested and certified on the following platforms:
ShoreWare Main and Distributed Servers (Heterogeneous environments supported)
Windows Server 2008 (Enterprise or Standard Editions only) with SP2 (32-bit version)
Windows Server 2008 R2 (Enterprise or Standard Editions only) (64-bit version)*
Windows Server 2008 R2 (Enterprise or Standard Editions only) with SP1 (64-bit
version)*
*Please note: Current install base users must upgrade to a build which supports Windows
2008 R2 (ST11-16.5.8506.0 or higher) on their 32-bit Server OS first, verify their entire
system has been upgraded to that version or higher, back-up their newly upgraded 32-bit
system before migrating over to Windows 2008 R2 Server (64-bit). See release notes for
further details on migration path recommendations.
ShoreTel supplied SBE / Distributed Servers (Branch Office Bundles)
• Windows Server 2003 (Telecom Edition 1.1)
• Windows 2008 R2 SP1 (Embedded)
VMWare – Vsphere 4.1 and 5.0 (ESX/ESXi) support for ShoreWare HQ and DVS servers (no
fault tolerance)
• High Availability
• VMotion
• Snapshots not supported
All versions of ShoreTel Communicator for Windows
Windows XP Professional (with SP3) (32-bit version)
Windows Vista (Business Edition or Enterprise) with SP2 (32-bit version / 64-bit
version)
Windows 7 (Professional or Enterprise) (32-bit version / 64-bit version)
Windows 7 (Professional or Enterprise) with SP1 (32-bit version / 64-bit version)
Windows Terminal Server on Windows 2008 (with SP2) (32-bit version)
Windows Terminal Server on Windows 2008 (64-bit version)
Windows Terminal Server on Windows 2008 R2 (64-bit version)
Windows Terminal Server on Windows 2008 R2 (with SP1) (64-bit version)
Citrix XenApp 5.0 on Windows 2008 (with SP2) (32-bit version) [Isolation Mode is not
supported]
Citrix XenApp 6.0 on Windows 2008 R2 (64-bit version) [Isolation Mode is not
supported]
All versions of ShoreTel Communicator for MAC
• MAC OS 10.6.8
• MAC OS 10.7
Supported Internet browsers for Director
MS Internet Explorer 8.0
Supported Internet browsers for ShoreTel Communicator for the Web
800-1675-01
•
•
Safari 5.1 on Macintosh
MS Internet Explorer 8.0
MS Internet Explorer 9.0
Firefox 11 on Windows and MAC OS
Adobe Flash 9
Adobe Flash 10
Adobe Flash 11
Supported applications for ShoreTel Web Conferencing
Safari 5.1 on Macintosh
MS Internet Explorer 8.0
MS Internet Explorer 9.0
Firefox 11 on Windows and MAC OS
Adobe Flash 9
• Adobe Flash 10
• Adobe Flash 11
Supported applications for ShoreTel Messaging on MAC
• iChat 5.0.3
SoftPhone Headset Support
The SoftPhone feature in ShoreTel release 7.5 and later releases is compatible with most
USB-based headsets that use standard Windows USB driver. ShoreTel does not support
Bluetooth headsets that connect directly to the PC's Bluetooth port. The user experience with
Bluetooth headsets has proven to be disappointing in office environments because of
interferences from corporate WiFi networks. However, the ShoreTel SoftPhone is compatible
with headsets such as the Plantronics Voyager Bluetooth system that connects the Bluetooth
headset to the PC via a USB base.
Video Camera Support
• Logitech HD Pro Webcam C910
• Logitech HD Pro B910 HD Webcam
• Logitech Webcam Pro 9000
• Logitech Quickcam Pro 9000
• Logitech Webcam Pro C905
• Logitech Quickcam Pro for Notebooks
• Logitech Quickcam Orbit/Sphere AF
• Logitech WebCam HD C310
• Logitech WebCam HD C310
• Lifesize Room 4.7.19 (3) and 4.7.17
Microsoft Updates
• This build was tested with all available and automatically installed Microsoft updates as
published on or before April 18, 2012 for both the Microsoft clients and servers.
• Please search technical knowledgebase at http://support.shoretel.com with "Microsoft
Updates" for up to date information.
• To research a particular update, please visit the Microsoft website at
• http://www.microsoft.com/security/default.mspx
Microsoft Office (Outlook and Word)
• Outlook 2007, SP2 (32-bit version)
• Outlook 2010 (32-bit version)
800-1675-01
•
•
•
•
Outlook 2010 (64-bit version)
Word 2007, SP2 (32-bit version)
Word 2010 (32-bit version)
Word 2010 (64-bit version)
Exchange Integration for SIPUM
• Exchange 2007
• Exchange 2010 with and without sp1 (14.00.0702.00)
ShoreTel Conference Bridge
7.1.3b4657-32 (Communicator for Windows integration removed in this release)
IM Server
• OCS 2007 R2
• Lync 2010
• ShoreTel Service Appliance SA-100
ShoreTel Contact Center 6 & 7
ShoreTel CSTA
• 1.0.25.0
ShoreWare System Monitor
1.1
SIP-BRI-8
Version R3.T 2006-10-04
T.38 is not supported
SIParator
4.9.2
ShoreTel Mobility Support
•
•
•
ShoreTel Mobility Routing 4.6, 4.7 and 4.8
ShoreTel Mobility Router Appliances: MR2000, MR4000, and MR6000
Important to note that enhanced Mobility will not be available until ShoreTel 13.1
ShoreTel Communicator for Mobile [LBS- Location based service]
Restriction: ShoreTel Communicator for Mobile is not supported on the DVS
Blackberry 8300 series (Curve) [LBS with dongle; Bluetooth]
Blackberry 8800 series [LBS; Bluetooth]
Blackberry 8900 series [LBS; Bluetooth]
Blackberry 9000 series [LBS; Bluetooth]
Blackberry 9500 series (Storm) [No LBS; Bluetooth]
Blackberry 9600 series (Tour)[LBS; Bluetooth]
Blackberry Torch 9800
Blackberry 9100 (Pearl 2)
HTC P6500
HTC TyTN II [No LBS; Bluetooth]
Nokia E61i series [LBS with dongle; Bluetooth]
Nokia E71 series [LBS; Bluetooth]
Nokia E72 series
Nokia E75 series
Nokia E90 series [LBS; No Bluetooth]
Nokia Surge 6790
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Samsung Blackjack II [No LBS; No Bluetooth]
iPhone – iOS3 and higher
VPN Concentrator (4500/5300)
Firmware version 11.6.1RC4
Double Take (Disaster Recovery)
Double Take 5.3 only
o Windows Server 2008 (Enterprise or Standard Editions only) with SP2 (32-bit
version)
o Windows Server 2008 R2 (Enterprise or Standard Editions only) with SP1 (64-bit
version)
Technology Partner Program
Please refer to the Certified Release Matrix posted on the website URL:
http://www.shoretel.com/partners/technology/certified_partners.html
Microsoft Patch KB925336 might be required:
When Installing/Upgrading to 13 – 18.7.6204.0 if you run into an error “The system administrator
has set policies to prevent this installation”, you will need to install KB925336 security update
from Microsoft and a reboot of the Server is required:
http://www.microsoft.com/downloads/details.aspx?FamilyId=8EFFE1D9-7224-4586-BE2B42C9AE5B9071&displaylang=en
Upgrading from ST11/11.x/12?
Disable the IP Phone Failover feature in Director; otherwise a failover condition will be induced
upon the upgrade. The failback is not automatic. It is a manual process to move the users back
to their primary switch and not the spare switch.
Steps to temporarily disable IP Phone Failover across Sites
1)
Log into Director
2)
Go to Quick Look page
3)
Ensure the checkbox is checked “Temporarily Disable IP Phone Failover Across
Sites”
1. Windows 2003 / Windows 2003 R2 (32-bit) operating systems are no longer supported on an
Enterprise or a non-ShoreTel supplied SBE server
2. Office 2003 is no longer supported on the clients. ShoreTel customers with ShoreTel
Communicator installed on client machines running Office 2003 must uninstall Outlook
integration/Calendar integration before upgrading to Office 2007/2010. Once MS Office has
been upgraded, the client must be re-installed with the local System Administrator account
and reboot the client machine. Outlook and calendar integration must be re-installed for
ShoreTel Communicator to work properly. The integration steps are not necessary if the end
user is not integrating their Communicator with Outlook/Calendar.
3. Installation of DVM server by going to http://server_name/shorewaredirector/remoteinstall will
no longer work. To upgrade any Distributed Voicemail servers, please use the remote server
setup.exe on the DVD or via the remoteinstall.zip from the download links.
800-1675-01
4. Mobile Devices no longer supported in this release:
• Blackberry 8100 series (Pearl) [No LBS; No Bluetooth]
• HTC Mogul (Sprint PPC-6800) [No LBS; No Bluetooth]
• Motorola V3xx series [No LBS; No Bluetooth]
• Nokia E65 series [No LBS; No Bluetooth]
• Nokia N78 series [LBS; Bluetooth]
• Nokia N82 series [LBS; Bluetooth]
• Nokia N95 series [LBS; No Bluetooth]
5. The MySQL port has changed for the configuration database (4308) and the CDR database
(4309).
6. In the normal course of development, all bug fixes in the latest version of ShoreTel 11.2 and
12 have not been propagated into ShoreTel 13. The most recent release that has had its bug
fixes propagated to ShoreTel 13 are as follows:
Release Version
Build
11
16.6.1708.0
11.1
16.23.7305.0
11.2
16.43.8500.0
12
17.10.1730.0
7. Minimum required available bandwidth to install a V-switch is 64kbps. Using this minimum
bandwidth, the firmware upgrade can take more than 30 minutes.
8. Following features are supported in ShoreTel 13
SIP Media Proxy
Client Application Server Public API
ShoreTel Communicator: Video Interoperability with Lifesize
ShoreTel Communicator for Windows: Simplified Startup wizard
ShoreTel Communicator for Windows: New Outlook form for Microsoft Outlook
2007/2010
ShoreTel Communicator for Windows: Optimized Directory Tab Access
ShoreTel Communicator for Windows: ShoreTel TAPI Application
ShoreTel Communicator for Windows: Instant Messaging in Personal Access
Level
ShoreTel Communicator for Windows: Streamlined importing of Personal and
Public contacts
ShoreTel Conferencing: Optimized synchronization with Outlook 2007/2010
ShoreTel Conferencing: Enforcement of scheduled conferences
ShoreTel Conferencing: Support for recurring conferences
ShoreTel Conferencing: Desktop recording playback
ShoreTel Conferencing: Simpler user interfaces for audio-only conferencing
Contact Center Mobility Interoperability
Tandem Trunking Direction in CDR
Support for Verizon SIP Trunks
ShoreTel
Features Release
11
ShoreTel
Communicator for
ShoreTel Features Release
11.1/11.2
Enable Contact Center Integration
new controls in Fail-Over Mode
ShoreTel
Features Release
12
System Capacity
Increase – 20,000
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the Web
Outlook 2007 plugin with Offline Call
Handling Modes
ShoreTel
Communicator:
compatibility with
Windows 7
ShoreTel
Communicator:
compatibility with
Windows 2008
WTS 64-bit
ShoreTel
Communicator:
compatibility with
Windows 2008 32bit and Citrix 5.0
Distributed
Database
Enhanced
Communicator
Integration with
Contact Center
Removal of
Dynamic SIP
Trunks
ShoreTel
Communicator for
Mobile:
compatibility with
BB9500, BB8900,
Blackjack II
ShoreTel
Communicator for
iPhone
Windows Server
2008, 64-bit R2*
(Minimum build
16.5.8506.0)
QSIG-T1 MWI
(Minimum build
16.5.8506.0)
VMWare Vsphere
4 (ESX4/ESXi4)
support for
ShoreWare HQ
and DVS servers
(no fault tolerance)
(Minimum build
16.5.8506.0)
ShoreTel IP Phone
655 and satellite
microphones
(Minimum build
16.6.1708.0)
users
Deleted voicemail messages
exceeding the 200 limit will be
purged
Whisper Page Class of Service
Redirecting Number Information
Element / Originating Calling
Number
Service Appliance
100
Presence
Indication in
Outlook
2007/2010 and
Office 2007/2010
SIP Trunk
Enhancements for
Privacy and Call
Quality
Support for new ShoreTel
Communicator for Mobile devices
Microsoft
Exchange 2010
with and without
sp1 Support
ShoreTel
Communicator for
new mobile
devices
Caller ID Name on T1-PRI
ShoreTel
Communicator for
Mac
Voicemail synchronization with
Gmail for business
Server-side Call
History
Support for Telecom Italia ISDN
Variant
Enhanced Call Coverage
ShoreTel Communicator for
Windows: support for Windows 7
SP1
ShoreWare Server: support for
Windows 2008 R2 SP1
ShoreTel Communicator for
iPhone support for iPad
** For more detailed information regarding the above features, please refer to the Server Release
Notes for the appropriate release.
9. Following features will not be supported in ShoreTel 13 release:
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T.38 with Microsoft Exchange 2007 SIP UM server
10. Additional Information regarding features in ST13
Install
o Any type of Windows 2003 Operating System is not supported for
HQ/DVS on Enterprise
o The cancel button is disabled on the HQ and DVS installations once the
selections are made in the install screens
o The CDR schema upgrade takes a long time when upgrading to the first
build of ST13. Fresh installs of ST13 are NOT impacted
o The Disk Reclaim Tool popup is NOT presented during the upgrade
o Third Party TSP
rd
rd
How to install 3 Party TSP package on Client OS’s for 3 Party
Applications:
•
Perform fresh install or upgrade of Communicator for Windows.
Configure Communicator.
rd
•
Install 3 Party TSP package. For the duration of the field trial, it will be
provide by the Field Trials Team.
•
Follow the default settings and finish the installation. Then reboot the
client machine.
rd
•
Now it is ready to use the 3 party applications.
Caution: When upgrading to the next build provided make sure to upgrade
rd
Communicator for Windows first and then upgrade the 3 Party TSP
package.
How to install the Third party TSP package on a Terminal Server
environment (Citrix and WTS):
•
Perform a fresh install or upgrade of Communicator for Windows.
rd
•
Install the 3 Party TSP package. For the duration of the field trial, it will
be provide by the Field Trials Team.
•
Go to Start/Programs/Control Panel/ Phone and Modem.
•
Select My Location > Click on Advanced.
•
Select “ShoreTel Remote TAPI Service Provider” and click on Remove
and then click on OK.
•
Open command Prompt and navigate \Program
Files\ShoreTel\ShoreTel 3rd Party and run TSPinstall -i StServer HQ
servername (IP address) * Go to Start/Programs/Control Panel/Phone and
Modem/My Location/ Advanced Tab.
•
You should see ShoreTel Remote TAPI Service Provider.
rd
•
Now it is ready to use 3 party applications.
New ShoreTel Services
o VMEMSync
o SysMgmtSvc (Replaces IPCS and some functionality from KadotaUtil)
o SysMgmtSvc now used JSON. In prior releases it used IIS Com
o CAS now combines IPDS and CSIS. CSIS is no longer needed and is
replaced by CAS
o DTAS runs as part of the TMS service beginning with this release.
Quicklook
o Quicklook is redesigned to use Heapstatus tables
o MySQLConfig and MySQLCDR are no longer shown under Services
MySQL database version is 5.1
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o The initial upgrade to an ST13 build will be much longer as there is a
migration of the configuration databases and CDR schema upgrade.
o Migration of the databases from MySQL 5.0 to MySQL 5.1
Significant changes in the Options and Preferences pages of Communicator
o Options Phones
o Call Routing page changes
New read-only option under switch CLI that shows the controlling server IP. This
is the IP to which the TMS switch is connected
Client Installer – after the client is upgraded,; a restart of the client is no longer
necessary
Communicator for Windows – Directory view is now with endless scrolling.
Options/Preference changes in Communicator for Windows, Communicator for
the Web, and Communicator for Mac
o Two new pages added – “My Phones” and Incoming Call Routing are
added
1. Incoming Call Routing is the another new options page added
2. Incoming Call Routing page will used phone numbers
3. General and quick dialer pages are combined into one page
called Customization
4. The Conferencing page is removed
Softphone support is removed for V-1 client
V-1 configurations are no longer supported on Citrix/WTS
V-1 is only supported for Personal and Professional license types. Workgroup
Agent, Workgroup Supervisor, and Operator License types are not supported for
V-1 clients).
Converged Conferencing 7.1 – Call Handling Mode and Calendar Integration are
removed
Communicator for Windows Directory View
o Communicator for Windows directory view will not show dynamic
updates
o Group by Menu will not be available
o Sort functionality is only available for First Name, Last Name, Company
fields.
11. SA-100 changes to existing behavior in ST13
Changes in existing behavior (end user)
o Recordings are now downloadable
o Java Presenter has a new UI that is now more consistent with Windows.
It can now support multiple monitor mode
o Users cannot create scheduled conference in the past in Communicator
for Web or in Outlook
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o Users will see the Start/End time not enforced icon for scheduled
conferences because Exchange Sync is not enabled
o Users can set time zone information after logging into the web portal
o Invite page has been updated
o Outlook plug-in is not supported on Outlook 2008 R2 64-bit
o 1-62392223 - iCalendar is NOT supported for recurring conferences
o 1-70020171 - Presenter refreshing browser causes desktop sharing to
stop
o “Conferencing” option is removed in Communicator for Windows
Changes to existing behavior (Admin)
o 1-38396840 – SA-100 can only perform backup/restore against FTP
server port 21
o 1-40260951 – When an Instant Conference is started for a two-party call
connected via a SIP tie trunk, the URL for the web conference does not
appear in the participant’s call cell in Communicator for Windows. This is
as designed
o In a WTS environment, it is not possible to start desktop sharing and
import presentations using Windows Presenter; Java Presenter should
be utilized instead
o 1-68230239 – When exchange synch is enabled, only the SA-100 that is
doing the synch would show status = on
o 1-83780481 – SA-100 - Conference CDR Report: Conference CDR
report do not format correctly for some conference names
o 1-83780533 – SA-100 - Conference CDR Report: The #BT field is not
correct
Exchange Synch/Outlook
o 1-72192885 - User's configured email address MUST be the exchange
email
o 1-74238435 - Delete notification email needs cosmetic update
o 1-57763124 - Outlook does not send update to SA-100 sometimes if
changes are made from OWA
o 1-66134737 : Rarely, when user creates an exception in an outlook
recurring meeting, the SA-100 conference info disappear in that
occurrence
o 1-66134782 - Outlook: setting multiple recurring exceptions in outlook
does not work properly
o 1-83518311 - Outlook:"My Extension" is not updated when user's
extension is changed even re-installation
Audio Conference
o 1-73969806 - Send Digits on a SA-100 call doesn't work correctly
Conference Viewer
o 1-82752749 - When Host restarts conference, sometimes participant do
not re-join automatically
o 1-87081381 - Conference Viewer: UI's are overlapping during PPT
sharing causing inability to navigate slides
12. Navigation menu changes in ShoreTel system introduced in ST12 and higher
New Database called shorewarewebbridge running on port 4308
New tables in the CDR database – webattendee and websession
Switches menu changed to Platform Hardware. It contains 2 submenus Voice
Switches / Service Appliances and Conference Bridges. Legacy Conference
Bridges are displayed under Conference Bridges
800-1675-01
Application Servers menu will have two submenus
o HQ/DVS (HQ and Remote Servers)
o IM Servers (Office Communicators and Conference Bridges)
*Note: V-switches and Service Appliance 100 are not listed under the Application Servers
menu
EventLog and Services menus are removed from the Navigation pane
Services | VoiceMail will display the VoiceMail Server statistics
Services | Conferencing | Service Appliance will show the usage statistics
Reporting | Reports | Web Conference
13. Feature Limitations of features debuting in ShoreTel 12:
Service Appliance (SA-100)
o Call Me feature not working over SIP Tie Trunk
o By default, the SA-100 belongs to a User Group called Audio
Conference. Any restrictions on calling need to be configured in this
User Group or the SA-100 needs to be assigned to a different User
Group.
o IM/Presence: When a user is switched from OCS 2007/Legacy
Conference Bridge to a SA-100 for IM/Presence, that user will no longer
be able to IM and view the presence of users that are not on the same
SA-100 appliance
o DMZ considerations
1. SA-100’s are NOT supported in a mixed deployment where
some SA-100 are deployed in the DMZ and some are deployed
in the trusted zone. In other words, either all SA-100’s are
deployed in the DMZ or all SA-100’s are deployed in the trusted
zone.
2. The DMZ router MUST support appropriate FTP ALG (i.e. PASV
and EPSV) in order for backup/restore to work against a FTP
server outside of the DMZ.
3. Ports that must be opened are specified in Installation and
Administration Guide for SA-100 under the DMZ deployment
section. In addition to all the ports listed in the document, TCP
port 4309 must also be opened.
4. When configuring a SA-100 in a DMZ, a valid FQDN MUST be
supplied in order for both users inside and outside of ShoreTel to
access a web conference.
5. SA-100 requires an email server from the DMZ in order to send
an email invite successfully.
o BackUp and Restore is not working. System crashes.
o Federation: Federation of instant conferences between systems is not a
supported feature in the ST12 release; we support the federation only of
MeetMe conferences.
o Outlook Calendar Integration: Outlook Calendar Integration for SA-100 is
not supported in a configuration in which one user is a delegate for
another user and the user tries to create a SA-100 conference on behalf
of another user. The same is true of calendar sharing.
o For a recurring Outlook appointment containing a SA-100 conference, it
is not possible to modify the properties of a single occurrence of the
conference and have the modification apply to just that one occurrence;
the modification ends up applying to all occurrences of the conference.
o In the WTS environment, it is not possible to start desktop sharing and
import presentations using Windows Presenter. Java Presenter should
be utilized instead
o SA-100 – Disaster Recovery not yet supported
800-1675-01
o SA-100 – Partitioning not yet supported
o SA-100 – Linux Security Patch utility not yet supported
o 1-41032681 - New debug command for SA-100 for media status – real
time automatic recording
1. Login SA-100 via ssh
2. Run media cli
a. # cli media
3. Enable the debugging feature
a. CLI> cfg_opt_vq_enabled=1
4. Make a conference call on the SA-100 appliance
5. While connected in the conference call, send the 5 digit code
“**223” from a phone to start recording
6. The recording of the audio portion of the conference will create a
file “RECxxx.pcm” in the following location /cf/shorelinedata
directory
o 1-48198755 – Not possible to connect by “Call me” via SIP Trunk. SIPINFO is not processed correctly when call from SA-100
Batch Update Utility – 1-56631101 – New pop up message for Batch Update
Utility when using the Change VoiceMail Server option. The pop-up now reads:
o WARNING! Transferring user mailbox data may still be in progress.
Please make sure the SMTP queue folder (Inetpub\mailroot\Queue) on
the sending server(s) is empty before restarting/shutting down the
sending/receiving server(s).
14. Feature Limitations of existing features in ShoreTel 13:
Distributed Database
o Distributed Workgroups are not available with the Distributed Database
feature enabled. Distributed Database and Distributed Workgroup
cannot both co-exist in this release.
VM Ware
o 1-39706495 – If the ShoreTel server virtual machine (VM) is executed in
VMware High Availability (HA) mode, we recommend that VM Monitoring
be disabled. There is a known VMware defect in which VMs that have
high CPU or memory utilization sometimes delay sending heartbeats to
the VMware vCenter server, which causes vCenter to restart the VMs.
The problem can be eliminated by disabling VM Monitoring for the
ShoreTel VM, or by reducing the monitoring sensitivity to “Low”. The VM
Monitoring properties are set using the “Edit Settings…” menu item for
the cluster. VMware intends to fix the problem in a future release.
VM Ware – Limitations:
o - Only support virtualization for servers like HQ/DVMs. ShoreTel
Communicator is not supported.
o - Third party applications like ECC server, CSTA are not supported on
VMware.
o - Disaster Recovery is not supported on servers running on VMware.
We will leverage VMware failover options such as HA/FT.
o - HA failover option is supported for HQ server and DVMs is this
release. No failback is needed since the VM gets moved to a new host
in case of HA failover for HQ.
800-1675-01
o - Fault Tolerance option is not available for HQ severs since it requires
only 1 vCPU.
Windows Server 2008 R2 (64-bit):
Current install base users must upgrade to a build which supports
Windows 2008 R2 (ST11-16.5.8506.0 or higher) on their 32-bit Server OS
first, verify their entire system has been upgraded to that version, back-up
their newly upgraded 32-bit system before migrating over to Windows 2008
R2 Server (64-bit). See release notes for further details on migration path
recommendations.
Windows Server 2008 R2 (64-bit) – All of the ½ width switches (non V-switches)
in your system that are FTP booted may not be updated to the latest uboot code
of ST11 firmware after installing ST11 on a Windows Server 2008 R2 (64-bit).
You must telnet or SSH to the ½ width switch. Go to the Shell. Type the
command “uboot_update” without the quotation marks. Do not turn off the unit
until the operation is complete.
Windows 2008 Server sp2 (32-bit)
o Users with Microsoft PowerShell 1.0 installed may encounter issues
when upgrading from Windows 2003 to Windows 2008 Server.
Workaround: Remove Windows PowerShell hotfix and then upgrade to
Windows 2008 Server. http://support.microsoft.com/kb/926139
o In order for Single Sign On to work, “ServerName” or “Localhost” has to
be added as a Trusted site
o FTP and SMTP services needs to be enabled to start automatically
o AD integration should be disabled prior to upgrading the OS from
Windows 2003 to Windows 2008
o 1-34543631 – Firewall should be OFF during installation. The firewall is
enabled pop-up message may appear during upgrade/install even
though the firewall is disabled. The issue is the firewall service may be
running even though the firewall is already disabled. Workaround: Stop
the firewall service during the upgrade.
If running Anti-Virus software on the Servers, please make sure to exclude the
below files on the Virus checker Exclusion page.
c:\Shoreline Data\temp;
c:\Shoreline Data\Database\ShoreTelCDR;
c:\Shoreline Data\Database\ShoreTelConfig;
c:\Shoreline Data\Call Records 2\Data;
(NOTE: C:\ path depends on folder where ShoreTel is installed.)
Disaster Recovery – 1-48862882 - Must also replicate the ftproot folder
15. Minimum Main Server Hardware requirements
HQ Server Specs
Size
Processor
RAM
Network
2GB
100 Base-T
SMALL BUSINESS CLASS
Small
Business
Edition
Intel Core 2 Duo E3400, Single Dual Core 2.6 GHz
800-1675-01
ENTERPRISE CLASS
Small
Intel Core 2 Duo E8400, Single DualCore 3.00 Ghz
or Intel® Core™ i3-540 Processor (4M Cache, 3.06
GHz)
4 GB
100 Base-T
Medium
Intel Xeon 5520 Single QuadCore 2.27 Ghz
8 GB
100 Base-T or Gigabit
Ethernet
Large
Intel Xeon 5520 Dual QuadCore 2.27 Ghz
8 GB
Gigabit Ethernet
16. Minimum Distributed Hardware requirements
DVS Server Specs
Size
Processor
RAM
Network
*BranchOffice
OptiPlex 390 Celeron E3400/2.6GHz,1MB,800FSB
2 GB
100 Base-T
Small
Intel Core 2 Duo E8400, Single DualCore 3.00 Ghz
or Intel® Core™ i3-540 Processor (4M Cache, 3.06
GHz)
4 GB
100 Base-T
Medium
Intel Xeon 5520 Single QuadCore 2.27 Ghz
8 GB
100 Base-T or Gigabit
Ethernet
Large
Intel Xeon 5520 Dual QuadCore 2.27 Ghz
8 GB
Gigabit Ethernet
*This configuration is supported only on servers shipped by ShoreTel as a part of the Branch
Office Bundle. Customer provided servers must meet or exceed the Small Enterprise server
requirements
17. Minimum SBE Hardware requirements
SBE Server Specs
Size
Processor
RAM
Network
SBE
OptiPlex 390 Celeron E3400/2.6GHz,1MB,800FSB
2 GB
100 Base-T
18. VMWare Hardware and Sizing for Host Environment
System
Size
Users
Cores per
VM
Processor Host environment
RAM per
VM
Disk Size
per Main
VM
Disk Size
per DVS
VM
50
Call Load
per Server
(w/o
Reporter)
500
Small
Business
Edition
2
quad-core Intel Xeon X5550
processor, 2.66 GHz or similar
4GB
60GB
40GB
Small
Enterprise
500
5,000
2
quad-core Intel Xeon X5550
processor, 2.66 GHz or similar
4GB
60GB
40GB
800-1675-01
Medium
Enterprise
Large
Enterprise
2,500
25,000
4
10,000
50,000
8
quad-core Intel Xeon X5550
processor, 2.66 GHz or similar
quad-core Intel Xeon X5550
processor, 2.66 GHz or similar
8GB
150GB
80GB
8GB
260GB
130GB
19. Minimum Client Hardware requirements
Computer Hardware requirements for running Communicator depend on the Communicator
version and the video call resolution. The below table lists the minimum recommended
configuration for computers running Communicator.
Communicator Version
Processor XP and Vista
Processor Windows 7
Max Presence Load
Communicator with Personal
Access
Pentium 3 - 800 MHz
Pentium 4 – 1.6 GHz
No Presence supported
Communicator with Professional
Access
Pentium 4 - 3.0 GHz with
HT or Dual Core 1.6 GHz
Pentium 4 - 3.0 GHz with
HT or Dual Core 1.6 GHz
1 Event/Second
Communicator with Agent,
Supervisor, Operator Access (<40
extension presence)
Pentium 4 - 3.0 GHz with
HT or Dual Core 1.6 GHz
Pentium 4 - 3.0 GHz with
HT or Dual Core 1.6 GHz
1 Event/Second
Communicator with Agent,
Supervisor, Operator Access
(<500 extension presence)
Dual Core 1.6 GHz
Dual Core 1.6 GHz
1 Event/Second
All Versions, VGA Video
Dual Core 1.6 GHz
Dual Core 1.6 GHz
1 Event/Second
*All Versions, XGA Video
Core 2 Quad 2.4 GHz
Core 2 Quad 2.4 GHz
1 Event/Second
Communicator Version
Hard Disk Spacea
XP
Vista
RAMb
W7
XP
Vista
Available RAM
W7
XP
Vista
W7
Communicator with Personal
Access
1 GB
1 GB
1 GB
1 GB
2 GB
2 GB
100 MB
100 MB
150 MB
Communicator with
Professional Access
1 GB
1 GB
1 GB
1 GB
2 GB
2 GB
150 MB
150 MB
250 MB
Communicator with Agent,
Supervisor, Operator Access
(<40 extension presence)
1 GB
1 GB
1 GB
1 GB
2 GB
2 GB
150 MB
150 MB
250 MB
Communicator with Agent,
Supervisor, Operator Access
(<500 extension presence)
1 GB
1 GB
1 GB
1 GB
2 GB
2 GB
150 MB
150 MB
250 MB
All Versions, VGA Video
1 GB
1 GB
1 GB
1 GB
2 GB
2 GB
150 MB
150 MB
250 MB
*All Versions, XGA Video
1 GB
2 GB
2 GB
1 GB
2 GB
2 GB
150 MB
150 MB
250 MB
a.
Disc space requirement is for installation on a system without .NET Framework installed previously. Once
installed, Communicator requires less than 100 MB disc space.
800-1675-01
b.
Lists ShoreTel Communicator memory requirements during normal operation. When running other applications
on the PC in addition to Communicator, more memory might be required to maintain adequate performance.
20. System and Service Capacities for Workgroups
System and Server Capacities for Workgroups
Workgroups Workgroups System
BHCC per server
Per System
Supervisors BHCC
(Includes all calls)
per System
(Includes all
- Reports run at off
calls)
business hours
BHCC per server
(Includes all calls) Reports run at business
hours
50
50
50
500
500
Not Supported
Small
300
256
128
5,000
1,000
Not Supported
Medium
300
256
128
25,000
5,000
1,000 (on HQ)
5000 (on DVS)
Large
300
256
128
50,000
10,000
5,000 (on HQ)
10,000 (on DVS)
Size
Number
of
Agents
Per
System
SBE
Please note that the Busy Hour Call Completion (BHCC) includes all traffic that can occur in that
server – regular voice calls, workgroup calls, voicemail etc.
Product Availability Chart
Please refer to KB11376 at http://support.shoretel.com for Country Availability Status.
Known issues from this release affecting ShoreTel 13 build 18.7.6207.0 are as follows:
Defect
Number
1-100163523
Description
Mesh conference With OAE user over
SIP trunk results in one way audio
Workaround
ShoreTel will resolve this issue in a
future release
Release
Found
ST13
- Related to the offer / answer changes
- Occurs when one call is on OAE over
SIP trunk and another call over SIP
trunk
- Resulting either in call dropped, one
way audio or connection to VoiceMail
- Impacts Mesh conference features:
Silent Monitor, Coach & Barge-in
1-97991395
1-97414622
Getting incorrect IM presence bubbles.
From communicator it shows white, but
when you right click and start a chat
window the presence is displayed
correctly.
Unable to save User
Groups/COS/Telephony Feature
Permissions if any items are in the
Restrictions or Permissions
Deleting the IM buddy and then readding does resolve the issue.
ShoreTel will resolve this issue in a
future release
ST13
ShoreTel will resolve this issue in a
future release
ST13
800-1675-01
1-99801324
Exchange Sync: Document should
clearly state that user's Primary SMTP
Address should be used
ShoreTel will resolve this issue in a
future release
KB16718
ST13
1-96480163
Need to add more info for Show Call
History checkbox in COST
ST13
1-99847620
Call goes to Voicemail when Silent
Monitoring an Agent who is OAE'd
ShoreTel will resolve this issue in a
future release
KB16717
ShoreTel is actively investigating
this
1-99973381
Creating initial batch of Buddies from
CMWin Directory results in multiple
buddy groups "Contacts".
Potential CAS update slowness after
power outage to HQ Server
ShoreTel will resolve this issue in a
future release
ST13
ShoreTel will resolve this issue in a
future release
ST13
Communicator Directory Contacts
never ending scroll with over 100
contacts
Outlook Contacts not importing
ShoreTel will resolve this issue in a
future release
ST13
ShoreTel will resolve this issue in a
future release
ST13
Exchange Sync fails when user's UPN
and not the same as user's Primary
SMTP Address
Externally assigned users are causing
trunk channels to remain “off-hook”
ShoreTel will resolve this issue in a
future release
ST13
ShoreTel is actively investigating
this Field report
ST13
SA-100 not able to synch with NTP
time when statically configured. Must
configure the NTP field under Director>Sites->UCB's site->"Network Time
Protocol Server:" and then reboot.
Verify by SSH to the SA-100 and
check time by using the date
command.
Video on LifeSize unit cannot be
viewed if Communicator for Windows
Video Option is set to “ASK ME”
SA-100: MAC: Java Presenter Red
Rectangle does not follow Current
Space
TSP applications not work due to issue
with Transport
ShoreTel will resolve this issue in a
future release
ST13
ShoreTel cannot fix this issue.
Workaround is to configure option
for “Always Accept”
ShoreTel will resolve this issue in a
future release
ST13
Workaround: need to restart
Transport service. ShoreTel will
resolve this issue in a future
release
ShoreTel will resolve this issue in a
future release
ST13
ShoreTel will resolve this issue in a
future release
ST13
ShoreTel will resolve this issue in a
future release
ST13
1-98766241
1-96324518
1-98636698
1-99044155
1-98283189
1-89395995
1-69011551
1-93739537
1-93905461
1-96612072
1-100608009
1-97261668
Message on Quick Look page saying
that in times of high call volume, the
usage data is slow to update
When a user attempts to park a call to
another user (assigned to the soft
switch with no phone active) the call
will appear to stay on hold at the
extension attempting to park it.
Communicator not importing Outlook
Contacts from Outlook 2010 32-bit.
ST13
ST13
ST13
800-1675-01
Known issues from all releases affecting ShoreTel 13 build 18.7.6207.0 are as follows:
Defect
Number
1-95147651
Release
Found
ST10.2
Description
Allow 9 digit mobile number dialing in
Brazil
Workaround
ShoreTel will resolve this issue
in a future release
1-89377691
Voicemails on VMB switches are
returning after being deleted
ShoreTel will resolve this issue
in a future release
ST11.2
1-70261786
User Activity Detail is reporting 0 duration
for calls that were conference calls
ShoreTel will resolve this issue
in a future release
ST11.2
1-95154267
VMB switches losing TMS communication
ST11.2
1-74233132
In the trunk Activity Detail Report outgoing
calls appear to be incoming when they
clearly show in the TMSNCC log as
outgoing.
Inbound calls over ALS Trunk append
extra symbols in Caller ID in
Communicator history
CMWin Routing slip is incorrectly saved to
the 'Phone Number' field in exported
history
Quicklook very slow (4-6 mins.) to update
"In-Use" Conferencing ports
Problem was seen at one
customer site
ShoreTel will resolve this issue
in a future release
ShoreTel will resolve this issue
in a future release
ShoreTel will resolve this issue
in a future release
ST12.2
ShoreTel will resolve this issue
in a future release
ST12.1
ShoreTel will resolve this issue
in a future release
ST12.3
FindMe in standard mode becomes
enabled when using Additional phones
ShoreTel will resolve this issue
in a future release
ST12.3
Cannot access web portal on SA100 from
Communicator- get “an error occurred
while retrieving the Conference manager
URL – Make sure your settings specify a
valid conference bridge url and
destination server is up and running”
Behavior of consultative transfer is
different when additional phones
destination is configured and is enabled
SA-100: Presenter: WTS: Presenter does
not work correctly in WTS environment
ShoreTel will resolve this issue
in a future release
ST12
ShoreTel will resolve this issue
in a future release
ST12.2
Workaround – use Java
Presenter instead of Windows
presenter. ShoreTel will not fix
this. Rejected as designed
Workaround is to uninstall the
driver and then install Boot
Camp. ShoreTel cannot fix this.
ShoreTel will resolve this issue
in a future release
ST12
ShoreTel will resolve this issue
in a future release
ST12.2
1-95588399
1-88082991
1-95704340
1-96246812
1-93296312
1-95661826
1-41077481
1-59479831
SA-100: Accelerator driver causes Mac
boot camp installation to fail
1-93764876
SG90 becomes unresponsive
1-93479900
Ichat for MAC is getting add contact
request from user who already in the
contact list
ST11.2
ST12
ST12.2
800-1675-01
1-84840145
Brazil cell phones now start with 6 Dial
plan has been changed to accommodate
ShoreTel will resolve this issue
in a future release
ST12.1
The following defects have been corrected in ShoreTel 13 build 18.7.6207.0
Defect
Number
Description
1-99635771
Incoming HG call over PRI completes to 2 agents simultaneously
1-71423333
Document secondary archive server changes for ST13 in SAG/PIG
1-89422101
ST13 CDR and Configuration Backup and Restore paths have changed
1-90661279
Each time agent logs into Communicator, WinCommunicator.pdf is requesting
from Director to Communicator and causing network traffic issues.
DTAS disconnects under load and does not reconnect.
1-91748133
1-91869859
1-82753666
1-92550098
92% call completion rate with 200 agents and a call load of 5700 calls per hour
1-82753666
All ports on a CAS T1 trunk go out of service
1-94258034
One party was not heard in 3-way Conference call when 2 of the parties are using
IP655. This is due to a codec mismatch issue
Multiple reports of Conference Add-in no longer working in Outlook
1-95412851
1-86837756
1-88964266
1-90600394
1-90544673
1-91889499
1-93752076
1-93776713
1-90121713
1-89688296
1-92064747
1-92675312
T1CAS: User remains on call when an external party hangs up the call
Calls are routed through Workgroup are getting routed to voice mail without being
configured to do so
Communicator w/ Outlook Calendar integration installed conflicts with opening
and closing saved email
Director should not allow loopback address (127.0.0.1) to be entered as the
“Archive Database IP Address
After upgrade from 7.5 to 11.2 transfers no longer work over ShoreTel SIP trunks
with Syntellect CIM
TMS will not start because of overriding character buffer issue.
Dial Plan in Costa Rica does not include prefixes beginning with 4-7
TMS is stopping, Application Error 1000
Parked calls that timeout and return to the original caller go to the wrong
Voicemail box
The Local Conference extension is used in submenu items and the Delete of SA100 switch does not handle this correctly.
VM failover not working when HQ down and DVS/V-switch user tries to leave a
VM to HQ user.
800-1675-01
1-84695684
User has big red X shown in call status window
1-84842787
Workgroup agent detail report shows calls being answered in the wrong
workgroup
Inbound call to V-switch Trunk group is attempting to play prompts that have been
deleted during housekeeping. Plays default prompt Thank you for calling then
disconnects.
IP212, not showing status of monitored extensions when more than one call on
the extension is present.
Voicemail is sending emails filling the HD and crashing the Exchange Server
1-87199687
1-87779273
1-88738291
1-88967899
1-92155354
1-93109701
1-93467835
1-78515539
1-78674731
1-79724237
1-81288330
Communicator Contact Center agent continues to ring after external assignment
answers the call.
Unable to transfer calls that CFNA from BCA to hunt group and HG member
answers
The Move soft key is not reverting back to “AddOff” after a call has been
terminated by the Additional Phone.
Issue is only apparently when calls are terminated by the Additional Phone. When
terminating the call using the TUI, works properly
User does not go to Voice mail when Polycom SIP ext is out of range or switched
off
Remote DVM server lost sync with the database
When editing VM Subject field in Communicator for Windows, entered characters
are erased if incoming call rings in
When the last agent in a work group logs out Calls in queue remain in queue.
1-84695684
DTMF to ShoreTel Auto-Attendant (AA) from any other ShoreTel IPBX system is
not recognized by the AA
SA-100: Conference Viewer: Presenter launch page does not work if Presenter
not installed
Cannot see other number than extension in directory when transferring a call from
IP655
Schedules are not changing user's call handling mode when user's voicemail is on
a V switch
IM users experiencing sporadic behavior. SA-100 has numerous IMService Core
dumps.
Conference invitation cannot be created when an & character is present in the
Additional Calling Information field
DTMF to ShoreTel AA from any other ShoreTel IPBX system is not recognized by
the AA
User experiencing big red x appear in call status window
1-89654505
Active calls are being placed on hold when a Non-Priority Page is being sent.
1-88884512
ShoreTel IPBX fails to destroy the recording leg/call after the call is transferred to
another extension
Calendar Meeting changes cause error to appear in Outlook.
1-85251881
1-86356661
1-86373376
1-87097698
1-88688497
1-81288330
1-89808066
800-1675-01
1-90083343
Asterisk (*) dialing support in Israel
1-93369820
Switch generates a stack trace and reboots after it receives invalid call history
1-41037209
1-89654505
Unable to import Outlook contacts Outlook 2010 (32-bit) and Windows 7 (32-bit).
Issue is caused by malformed contact. Contact for Outlook 2010 must have
property Subject (it is usually title of contact). Some import programs create
contacts with null Subject.
Active calls are being placed on hold when a Non-Priority Page is being sent
1-87994561
Loss of TMS causing all agents to drop calls and get logged out of ECC
1-78515539
Remote DVM server lost sync with the database
800-1675-01