Having trouble logging into ESS? Q: What is my User ID? A: User IDs contain the first letter of your legal first name (not your preferred name) and last name. If your name is a common name, there are other User ID combinations such as: First initial, Middle Initial, Last Name (JASmith) First Initial, Last Name, 1 (JSmith1), (2, 3, 4 etc.) First Initial, Middle initial, Last Name, 1 (JASmith1), (2, 3, 4 etc.) First Initial, X, Last Name (if no middle initial) (JXSmith) User IDs are not case sensitive and are also used as your login for the Learning Mall. Q: What if my name contains a hyphen ( - ) or an apostrophe ( ‘ )? Does my User ID have it as well? A: No, if your last name contains a character such as a hyphen or an apostrophe it will not appear in your User ID. Example: Employee name: Anthony O’Last-Name User ID: AOLastName Q: What is my default password? A: Your password is your 8 digit birth date in the mmddyyyy format. There are no dashes, slashes, or other characters. Q: Once I log in how do I reset my password? A: First you will enter your old password (the 8 digit birth date if changing from default password) and then you will create a new password, which will be case sensitive. You will not be able to keep your birth date in the mmddyyyy format as your password. The new password must include 8 characters, including a number (1,2), upper case letter ( A B C ), and a lower case letter (a b c). While entering your new password please make sure your CAPS LOCK key (on the left side of the key board next to A) is not on, depending on your computer a CAPS LOCK light may appear. ESS passwords are case sensitive. To enter the upper case letters for your password hold down the SHIFT key while you enter the letter. Q: I have not used ESS in a while and I am getting the error message “Inactive” or “Incorrect” User ID. A: ESS accounts need to be logged into regularly, we recommend every 2 weeks to check pay stubs, to keep account active and secure. Please select the “Reset Password” button on the main login screen. Then provide your User ID, birth date, and last four (4) digits of your Social Security Number (SSN). Once you login with your default password (birth date) you will then be prompted to create a new password with 8 characters, including a number (1, 2), upper case letter (A B C), and a lower case letter (a b c). If you are unable to log in please contact HRDM at 312-960-5900 option 8. Q: What if I am unable to login to ESS and I log in regularly? A: After ensuring that you are using the correct User ID please make sure your CAPS LOCK key (on the left side of the key board next to A) is not on, depending on your computer a CAPS LOCK light may appear. ESS passwords are case sensitive. To enter the upper case letters for your password hold down the SHIFT key while you enter the letter. If you are still unable to log in please contact HRDM at 312-960-5900 option 8. Q: What if I am still unable to access the page? A: You will need to delete any Cookies and Temporary files. • Go to the top of the screen and click on Tools, Internet Options. • Under the General tab, click Delete Cookies • Then click on Delete Files, check the box to delete off-line content and click OK. • Click on the Settings and make sure that “Check Every Visit to the Page” is selected. • Click OK and Apply. Q: How do I access ESS from home? A: https://ggp.intersourcing.com (users do NOT have to go through insideggp.com). You will need to be sure that you are using Internet Explorer 6.0 or greater. Q: How do I check if I have Internet Explorer 6.0 or greater? A: Select Help from the Internet tool bar on the top of the screen and then select “About Internet Explorer”. If the version is not 6.0 or greater please contact the Service Desk (888-615-6802) for assistance in upgrading. Q: What if I need assistance and it is outside HRDM’s regular business hours? A: If you are unable to contact HRDM during regular business hours please leave a message at 312-960-5900 option 8 or contact the Service Desk at 888-615-6802. If you are leaving a message for HRDM please leave your full name, your location, your manager, and your location’s phone number. Your password will be reset within 24 hours or if it is a weekend on Monday. HRDM will contact you or your manager and let you know when you are able to login again.