RED = New in REV 6.10
NO ACTION
1
2
LEVEL
1
CONSTANTLY
2
INTERMITTENTLY
110 POWER PROBLEM OR NOT OPERATING 120 CHARGING / LEVEL PROBLEM
111
112
113
114
5
IN A COLD ENVIRONMENT
6
WHEN SWITCHING
7
UNDER VIBRATION
8
IN A DAMP / WET / RAINY /
SNOWY ENVIRONMENT
9
IN A DRY ENVIRONMENT
A
DUE TO PHYSICAL DAMAGE
B
AFTER LIGHTNING STRIKE
C
ONLY CERTAIN STATION(S) /
SOFTWARE / MODE /
CHANNELS /
FREQUENCY BAND /
NETWORK(S)
D
ONLY ON CERTAIN
STANDARDS OR SYSTEMS
E
ONLY ON ONE CHANNEL
F
ONLY WITH CERTAIN
INPUT(S)
G
ONLY ON CERTAIN
OUTPUT(S)
H
IN STANDBY / IDLE /
OFF MODE
J
AT EDIT POINT
K
WHEN INTERCONNECTED,
USED WITH SPECIFIC
EXTERNAL EQUIPMENT,
ADAPTER KIT
L
LIQUID CONTAMINATION
M
FOR A SHORT WHILE
AFTER SWITCH-ON
N
AFTER MAKING A COPY
O
UNDER STRESSED
CONDITIONS / HIGH LOAD
P
AT SWITCH-OFF
Q
ONLY WHILE SENDING /
WRITING
R
ONLY WHILE RECEIVING /
READING
S
ONLY WITH CERTAIN
MEDIA
T
ONLY WHEN ACCESSING
A SPECIFIC AREA OF THE
MEDIUM
U
ONLY AT CERTAIN
GEOGRAPHICAL
LOCATION(S)
V
AFTER PRODUCT
UPDATE / UPGRADE
X
EXTENDED IRIS
CODE LINE
(ADVANCED)
115
116
117
1
GENERAL
IN A HOT ENVIRONMENT
118
119
11A
11B
11C
11D
11E
11F
11G
11H
11J
11K
11X
2
3
COMMUNICATION
AFTER A WHILE
PICTURE
3
4
NO POWER
NO POWER WHEN USING AC ADAPTER
NO POWER WHEN USING DRY BATTERIES
NO POWER WHEN USING RECHARGEABLE
BATTERIES
NO POWER FROM SOLAR CELL
NO POWER WHEN USING A CAR BATTERY
SHORT OPERATION TIME / SHORT BATTERY
LIFE
POWER-OFF FUNCTION NOT WORKING
NO SWITCH-ON FROM STANDBY
POWERS UP BUT NO OPERATION
CYCLIC POWER ON / OFF
BLOWING EXTERNAL (MAINS) FUSE
SET SWITCHES OFF BY ITSELF
BACKUP BATTERY PROBLEM
NOT OPERATING
NO AUTOMATIC SWITCH ON / OFF
INTERNAL PROTECTION SWITCH / FUSE IN SET
TRIGGERS
RECHARGEABLE BATTERY NOT RECOGNIZED
SET START-UP TOO SLOW
OTHER ‘POWER’ OR ‘NOT OPERATING’
PROBLEM
REV6.10 - 2013/11
www.iriscode.org
COLOUR
121
122
123
125
NO BATTERY CHARGING
INCOMPLETE BATTERY CHARGE
CHARGING TIME TOO LONG
EXCESSIVE HEATING / TEMPERATURE
(NOT SPECIFIC)
12X OTHER CHARGING PROBLEM
3
QUALITY
4
NOISE
130 DISPLAY FUNCTION PROBLEM 140
ABNORMAL NOISE
131
132
133
134
CRT DISCHARGING NOISE
EHT DISCHARGING NOISE
NOISY CABINET / CRACKING
TRAYS
NOISY TRANSFORMER /
HUMMING
NOISY COMPONENT(S)
RATTLE
CLICKING
CLOCK NOISE
CRACKING
WHISTLING
OTHER ABNORMAL NOISE
135
136
137
138
139
13A
13B
13C
13D
13E
13F
13G
13X
NO OR FAULTY DISPLAY
FAULTY LAMP / LED OPERATION
FAULTY LEVEL METER OPERATION
NO OR FAULTY ON-SCREEN
DISPLAY OPERATION
ELECTRONIC TUNING DISPLAY
FAULT
MECHANICAL TUNING DISPLAY
FAULT
FAULTY TIME CODE DISPLAY
FAULTY ALARM / ERROR DISPLAY
DISPLAY DIM / TOO DARK /
PARTIAL / FLICKERING /
BAD COLOUR ETC
UNUSUAL OR INCORRECT
MESSAGE IN DISPLAY
NO, PARTIAL, OR UNEVEN
BACKLIGHT
ACOUSTIC SIGNAL / NO DISPLAY
WARNING LIGHT DOES NOT WORK
WARNING LIGHT LIGHTS UP
MISSING SEGMENT(S)
PROBLEM WITH AMBIENT LIGHT
OTHER DISPLAY FUNCTION
PROBLEM
141
142
143
144
145
146
147
148
149
14A
14X
SYMPTOM CODE TABLE
5
UNSTABLE
6
RECORDING & PHYSICAL PROBLEMS
151 NO REMOTE CONTROL OPERATION
152 INCORRECT REMOTE CONTROL
OPERATION
153 REMOTE CONTROL PROGRAMMING
/ LEARNING MODE PROBLEM
154 POOR REMOTE CONTROL
SENSITIVITY
15X OTHER REMOTE CONTROL
PROBLEM
171
172
173
174
175
176
177
178
179
17A
17B
17C
161
162
163
164
165
166
167
168
169
16A
16B
16C
16D
16E
16N
16P
16R
16X
DAMAGED / DEFORMED CABINET / PANEL / GLASS
DAMAGED HANDLE / CLIP / TRANSPORT STRAP
DAMAGED CONTROL KNOB(S) / BUTTON(S) / KEYPAD
DAMAGED DOOR / COVER
DAMAGED SEAL
DAMAGED PLUG / SOCKET / TERMINAL / CONNECTOR / CARD
HOLDER
DAMAGED LENS
DAMAGED CARTRIDGE OR STYLUS
DAMAGED ANTENNA
DAMAGED CRT / VIEWFINDER / LCD DISPLAY
MISSING COMPONENT(S) OR ORNAMENTAL PARTS
PRINTED MARKINGS ERASED / PEELED OFF
SET BURNING / EMITS SMOKE
EXTERNAL SURFACE DAMAGE (BUBBLING / PEELING / RUSTING /
SCRATCHED / SHARP EDGES)
SMELL
WEAK / DAMAGED STAND
DAMAGED SPEAKER
SET GETS VERY HOT / PARTS MELTING
FOREIGN SUBSTANCE ON / IN UNIT
BURNING MARKS
INTERNAL SURFACE DAMAGE (BUBBLING / PEELING /
RUSTING / SCRATCHED)
DAMAGED POWER CABLE
DAMAGED ACCESSORY
DISCOLOURATION
OTHER PHYSICAL DAMAGE
250 UNSTABLE RECEPTION /
TRANSMISSION
260 TUNING / NAVIGATION PROBLEM
211
212
213
214
215
216
217
218
219
21A
21B
21C
21D
21E
NO AM RECEPTION
NO FM RECEPTION
NO SW RECEPTION
NO VHF RECEPTION
NO UHF RECEPTION
NO BS RECEPTION
NO CS RECEPTION
NO HDTV RECEPTION
NO GPS / QPS RECEPTION
NO RECEPTION OF DIGITAL BROADCASTING
NO IR RECEPTION
NO DIAL TONE
NO MODEM / TELEPHONE / FAX CONNECTION
MODEM / TELEPHONE NOT ANSWERING / NO
CARRIER
21F NO NETWORK / INTERNET CONNECTION /
NETWORK INITIALIZATION FAILS
21X OTHER 'NO RECEPTION' PROBLEM
POOR AM RECEPTION
POOR FM RECEPTION
POOR SW RECEPTION
POOR VHF RECEPTION
POOR UHF RECEPTION
POOR BS RECEPTION
POOR CS RECEPTION
POOR HDTV RECEPTION
POOR GPS / QPS RECEPTION
POOR RECEPTION OF DIGITAL
BROADCASTING
22B POOR IR RECEPTION
22C POOR / INTERRUPTED INTERNET /
NETWORK CONNECTION
22X OTHER 'POOR RECEPTION' PROBLEM
231 NO TRANSMISSION / CONNECTION
232 POOR TRANSMISSION /
CONNECTION
233 TRANSMISSION LEVEL TOO HIGH
234 NO TRANSMISSION BETWEEN BASE
UNIT AND HANDSET
235 POOR TRANSMISSION BETWEEN
BASE UNIT AND HANDSET
236 NO IR TRANSMISSION
237 ONE-SIDED CONNECTION
238 MODEM / TELEPHONE HANGS UP
IMMEDIATELY ONCE
CONNECTED
239 MODEM / TELEPHONE DROPS LINE
DURING CONNECTION
23A NO OR FAULTY TRANSMISSION
CONFIRMATION / LOGGING
23X OTHER TRANSMISSION /
CONNECTION PROBLEM
241
242
243
24X
251 TUNING DRIFT
252 FADING
253 INTERMITTENT LINE / LINE
BREAKING OFF
254 NO OR UNSTABLE CONNECTION
COMBINED WITH "WEAK
SIGNAL STRENGTH"
INDICATION
25X OTHER UNSTABLE
RECEPTION / TRANSMISSION
PROBLEM
261
262
263
264
265
266
267
268
310 NO PICTURE
320 PICTURE LEVEL PROBLEM
330 PICTURE QUALITY PROBLEM
340
PICTURE NOISE
350 UNSTABLE PICTURE
331
332
333
334
335
336
337
338
339
33A
33B
33X
341
342
SNOWY PICTURE
DOT NOISE OR DROPOUT ON
PICTURE
NOISE BARS ON PICTURE
BLANKING LINES ON PICTURE
BEATING ON PICTURE
GHOSTING ON PICTURE
VCR HEAD SWITCHING NOISE ON
PICTURE
OVERMODULATION NOISE
MOIRÉ
MOSAIC NOISE
SCRAMBLED PICTURE
CLOUDING, “MURA”
OTHER PICTURE NOISE
PROBLEM
351
352
353
354
311
312
313
314
315
316
317
318
319
31X
NO PICTURE IN E TO E MODE
NO PICTURE IN PLAYBACK MODE
NO PICTURE IN VIEWFINDER
NO PICTURE / ONLY RASTER
NO RASTER / BLACK PICTURE
HORIZONTAL LINE PROBLEM
VERTICAL LINE PROBLEM
NO PICTURE IN LCD
NO 2ND (OR HIGHER) MONITOR DISPLAY
OTHER 'NO PICTURE' PROBLEM
411
412
413
414
41X
NO COLOUR IN E TO E MODE
NO COLOUR IN PLAYBACK MODE
NO COLOUR IN VIEWFINDER
NO COLOUR IN PART OF PICTURE
OTHER 'NO COLOUR' PROBLEM
321
322
323
324
325
326
327
328
32X
PICTURE TOO DARK
PICTURE TOO BRIGHT
CONTRAST TOO LOW
CONTRAST TOO HIGH
SATURATED WHITE OR BLACK LEVEL
SHADING ON PICTURE
ONLY PARTIAL PICTURE
SOLARIZATION EFFECT ON PICTURE
OTHER PICTURE LEVEL PROBLEM
POOR PICTURE RESOLUTION
POOR FOCUS
RINGING ON PICTURE
EXCESSIVE SMEAR / LAG
POOR LINEARITY OR GEOMETRY
PICTURE SIZE INCORRECT
INCORRECT CENTRING OF PICTURE
PICTURE SLANTED
V-SIZE INCORRECT
H-SIZE INCORRECT
GHOSTING 3D MODE
OTHER PICTURE QUALITY PROBLEM
343
344
345
346
347
348
349
34A
34B
34C
34X
420 COLOUR LEVEL PROBLEM
430 POOR COLOUR QUALITY
440
NOISY COLOUR
421 WEAK COLOUR
422 EXCESSIVE COLOUR
42X OTHER COLOUR LEVEL PROBLEM
431
432
433
434
435
441
COLOUR NOISE ON A BLACK &
WHITE PICTURE
COLOUR STREAKING
COLOUR BARS ON PICTURE
OTHER COLOUR NOISE
PROBLEM
436
437
438
439
43X
SOME OR ALL COLOURS MISSING
POOR WHITE BALANCE
HUE PROBLEM
PURITY ERROR
LANDING ERROR / WHITE
UNIFORMITY
CONVERGENCE ERROR
REGISTRATION ERROR
PITCH MOIRÉ / RAINBOW PATTERN
COLOUR SHIFT
OTHER COLOUR QUALITY PROBLEM
442
443
44X
SPECIAL FUNCTIONS
170 GENERAL FUNCTION PROBLEM
16F
16G
16H
16J
16K
16L
16M
LINE NOISE
OSCILLATION
INTERSTATION INTERFERENCE
OTHER NOISY RECEPTION /
TRANSMISSION PROBLEM
7
150 REMOTE CONTROL PROBLEM 160 PHYSICAL DAMAGE
220 POOR RECEPTION OR CONNECTION 230 TRANSMISSION/CONNECTION 240 NOISY RECEPTION /
PROBLEM
TRANSMISSION
221
222
223
224
225
226
227
228
229
22A
www.iriscode.org
REV6.10 - 2013/11
210 NO RECEPTION OR CONNECTION
410 NO COLOUR
4
DIGITALEUROPE - IRIS
REPAIR CODING SYSTEM
EXTENDED SYMPTOM CODE (*1)
THE 'X' EXTENDED SYMPTOM CODES (*-**X) SHOULD ONLY BE USED TO INDICATE
THAT A SUITABLE SYMPTOM DESCRIPTION IS NOT AVAILABLE IN THE CONCERNED
SYMPTOM GROUP
CONDITION MAIN SYMPTOM CODE
CODE
355
356
357
358
359
35A
35B
35X
SYNC PROBLEM
PICTURE PUMPING
PICTURE JITTER
PICTURE SHAKING (HORIZONTAL
OR VERTICAL)
FLICKERING PICTURE
FLASHING PICTURE
CYCLIC PICTURE MUTING
HEAD IMPACT ERROR CAUSING
UNSTABLE PICTURE
VCR SKEW / H-SHIFT ERROR
FROZEN PICTURE
JUMPING / REPEATING PICTURE
OTHER 'UNSTABLE PICTURE'
PROBLEM
450 UNSTABLE COLOUR
451
452
453
454
45X
COLOUR FLASHING
HUE CONSTANTLY CHANGING
FLICKERING COLOUR
COLOUR NOT LOCKED
OTHER UNSTABLE COLOUR
PROBLEM
269
26A
26B
26C
26X
MANUAL TUNING PROBLEM
AUTOMATIC TUNING PROBLEM
INCORRECT TUNING
TUNING MEMORY / PHONEBOOK / ADDRESS BOOK PROBLEM
VEHICLE POSITION DIFFERENT FROM MAP DATA
WRONG MAP DATA
MAP NOT DISPLAYED
VEHICLE POSITION DOES NOT MOVE OR MOVES WHEN IT
SHOULD NOT
CANNOT SEARCH BY ENTERED CRITERIA
PROBLEM TO CALCULATE DESIRED ROUTE
AUTO REROUTE DOES NOT WORK
NO OR TOO SLOW TRAFFIC INFO DISPLAY
OTHER TUNING / NAVIGATION PROBLEM
360 POOR PICTURE RECORDING
361
362
363
364
365
366
367
36X
NO PICTURE RECORDING
NO ERASURE PROTECTION FOR VIDEO
PREVIOUS VIDEO RECORDING NOT BEING ERASED
UNWANTED ERASURE OF PICTURE
NO CAMERA RECORDING
ONLY ONE FIELD PER FRAME BEING RECORDED
RECORDS ONLY A FEW PICTURES
OTHER PICTURE RECORDING PROBLEM
17D
17E
17F
17G
17H
17J
17K
17L
17M
17N
17P
17Q
17R
17X
FAULTY CLOCK FUNCTION
FAULTY SLEEP FUNCTION
FAULTY TIMER PROGRAMMING
FAULTY TIMER OPERATION
PROGRAMMING / USER ADJUSTMENT PROBLEM
FAULTY RECORD MUTE OPERATION
FAULTY PROGRAMMED PLAYBACK OPERATION
FAULTY MEMORY FUNCTION
FAULTY INPUT SWITCHING
FAULTY OUTPUT SWITCHING
ELECTRIC SHOCK / STATIC DISCHARGE
FAULTY SEARCH FUNCTION
(INDEX / VIEW / TITLE / CHAPTER / TRACK …)
WRONG LANGUAGE / CHARACTER SET
ERROR CODE / SIGNAL APPEARS IN DISPLAY
SWITCH / KEYPAD / REGULATOR NOT OPERATING
PEDAL NOT OPERATING
FAULTY STANDBY MODE
FAULTY HIBERNATION MODE
NO AUDIBLE WARNING SIGNAL
FAULTY OPERATION OF PARENTAL LOCK /
KEYLOCK FUNCTION
FAULTY MODE SWITCHING
MENU FUNCTION PROBLEM
FAULTY USER CONTROL FUNCTION
FAULTY FLASHLIGHT / LAMP OPERATION
REGION-CODE / SECURITY-RELATED PROBLEM (DVD A.O.)
OTHER GENERAL FUNCTION PROBLEM
270 SPECIAL COMMUNICATION PROBLEM
271
272
273
274
275
276
277
278
279
27A
27B
27C
27D
27E
27F
27X
FAULTY DIALLING
FAULTY CHANNEL SELECTION
FAULTY AUTO-ANSWER OPERATION
FAULTY MESSAGE READ-OUT FUNCTION
FAULTY AUTODIAL / REDIAL MEMORY
FAULTY SPEECH PROCESSING / NO VOICE RECOGNITION
NO RINGING TONE / VIBRATION
LOUD / WEAK RINGING TONE
MODEM / TELEPHONE STUCK OFF HOOK
FAX DOES NOT WORK PROPERLY
MODEM CAUSES PROBLEM WITH PHONE
NO MODEM / TELEPHONE DIAL TONE
CALL TRANSFER PROBLEM
REPORT / JOURNAL FUNCTION PROBLEM
FAULTY VIDEO PHONE / CONFERENCE FUNCTION
OTHER SPECIAL COMMUNICATION PROBLEM
370 SPECIAL PICTURE FUNCTION PROBLEM
371
372
373
374
375
376
377
378
379
37A
37B
37C
37D
37E
37F
37G
37H
37J
37K
37L
37M
37X
EDITING PROBLEM
FAULTY FADING / WIPER OPERATION
FAULTY NEGATIVE / POSITIVE SWITCHING FUNCTION
FAULTY SUPERIMPOSE / TELOP OPERATION
FAULTY PICTURE IN PICTURE / DIGITAL PICTURE OPERATION
FAULTY PICTURE TRANSMISSION
FAULTY DIGITAL SHUTTER FUNCTION
FAULTY GENLOCK FUNCTION
FAULTY FLASH / STROBE FUNCTION
FAULTY DIGITAL PICTURE / ZOOMING FUNCTION
FAULTY AUTO-EDIT FUNCTION
FAULTY PICTURE STABILIZER FUNCTION
FAULTY PICTURE CAPTURE FUNCTION
FAULTY SUBTITLING FUNCTION
FAULTY VARIABLE SPEED PLAYBACK
FAULTY VIEW / MULTI-ANGLE SWITCHING
FAULTY ASPECT RATIO SWITCHING
THUMBNAIL OR INDEX PICTURE PROBLEM
NO BLANKING SCREEN
FAULTY 'LOW LIGHT' FUNCTION
FAULTY PICTURE FORMAT CONVERSION 2D-3D
OTHER SPECIAL PICTURE FUNCTION PROBLEM
460 POOR COLOUR RECORDING
470 SPECIAL COLOUR FUNCTION PROBLEM
461 NO COLOUR RECORDING
462 NOISY COLOUR RECORDING
46X OTHER COLOUR RECORDING PROBLEM
471 FAULTY AUTOMATIC WHITE BALANCE
472 FAULTY COLOUR EFFECTS FUNCTION
47X OTHER SPECIAL COLOUR FUNCTION PROBLEM
8
OTHER CONDITIONS
180 SPECIAL REQUIREMENTS
181
182
183
184
185
186
187
188
189
18B
18C
18D
18E
18X
18Z
TEST AND CHECK
GENERAL OVERHAUL
SYSTEM / FREQUENCY CONVERSION
INITIAL SETUP / INSTALLATION
REQUESTED
MODIFICATION / CIRCUIT / INSTALLATION
CHANGE
WRONG PRODUCT IN CARTON
WRONG OR MISSING ACCESSORY
UNABLE TO CONNECT PARTS /
TO ASSEMBLE
WRONG COLOUR
BATTERY MOUNTING PROBLEM
SOFTWARE / FIRMWARE
UPGRADE REQUESTED
SET CAUSES MALFUNCTIONS IN OTHER
SETS
CALIBRATION / ALIGNMENT REQUESTED
OTHER SPECIAL REQUIREMENTS
SYMPTOM NOT AVAILABLE
280 SPECIAL RECEPTION PROBLEM
281
282
283
284
285
286
287
288
289
28A
28B
28C
28D
28X
FAULTY STEREO RECEPTION
FAULTY MAIN CHANNEL (A) FUNCTION
FAULTY SUB-CHANNEL (B) FUNCTION
FAULTY SSB RECEPTION
FAULTY RDS / VPS / PDC /
XDS OPERATION
FAULTY TELETEXT / CLOSE CAPTION /
EPG RECEPTION
FAULTY SATELLITE /
RTTY RECEPTION
FAULTY FAX OPERATION
MODEM NOT RECOGNIZED BY SYSTEM
FAULTY CALL CHARGE /
CALL TIME FUNCTION
FAULTY HANDS-FREE OPERATION
SET LOCKED
FAULTY ANTENNA CONTROL
OTHER SPECIAL RECEPTION PROBLEM
380 PICTURE DISPLAY / PICKUP
PROBLEM
BURN MARK ON DISPLAY / PICKUP
SCRATCH ON DISPLAY / PICKUP
DUST / DIRT ON DISPLAY / PICKUP
PHOSPHOR / PIXEL MISSING ON
DISPLAY / PICKUP
385 BRIGHT, DARK, OR FLASHING PIXELS
386 LINES ACROSS / DOWN IMAGE
387 OUT OF SPECS PIXEL DEFAULTS
388 BACKGROUND BURNT IN
389 ONE OR MORE BRIGHT OR DARK LINES
38A ABNORMAL LIGHT EMISSION OF THE
DISPLAY
38X OTHER PICTURE DISPLAY /
PICKUP PROBLEM
381
382
383
384
480
3
AFTER A WHILE
4
IN A HOT ENVIRONMENT
5
IN A COLD ENVIRONMENT
6
WHEN SWITCHING
7
UNDER VIBRATION
8
IN A DAMP / WET / RAINY /
SNOWY ENVIRONMENT
9
IN A DRY ENVIRONMENT
A
DUE TO PHYSICAL DAMAGE
B
AFTER LIGHTNING STRIKE
C
ONLY CERTAIN STATION(S) /
SOFTWARE / MODE /
CHANNELS /
FREQUENCY BAND /
NETWORK(S)
D
ONLY ON CERTAIN
STANDARDS OR SYSTEMS
E
ONLY ON ONE CHANNEL
F
ONLY WITH CERTAIN
INPUT(S)
G
ONLY ON CERTAIN
OUTPUT(S)
H
IN STANDBY / IDLE /
OFF MODE
J
AT EDIT POINT
K
WHEN INTERCONNECTED,
USED WITH SPECIFIC
EXTERNAL EQUIPMENT,
ADAPTER KIT
L
LIQUID CONTAMINATION
M
FOR A SHORT WHILE
AFTER SWITCH-ON
N
AFTER MAKING A COPY
O
UNDER STRESSED
CONDITIONS / HIGH LOAD
P
AT SWITCH-OFF
Q
ONLY WHILE SENDING /
WRITING
R
ONLY WHILE RECEIVING /
READING
S
ONLY WITH CERTAIN
MEDIA
T
ONLY WHEN ACCESSING
A SPECIFIC AREA OF THE
MEDIUM
U
ONLY AT CERTAIN
GEOGRAPHICAL
LOCATION(S)
V
AFTER PRODUCT
UPDATE / UPGRADE
X
EXTENDED IRIS
CODE LINE
(ADVANCED)
1
5
6
AUDIO
INTERMITTENTLY
MECHANISM
CONSTANTLY
2
NO ACTION
REV6.10 - 2013/11
www.iriscode.org
PRINT/COPY/SCAN
3
QUALITY
4
NOISE
530 AUDIO QUALITY
540 NOISY AUDIO
511 NO SOUND IN E TO E MODE
512 NO PLAYBACK OF OUTGOING
MESSAGE(S) (OGM)
513 NO PLAYBACK OF INCOMING
MESSAGE(S) (ICM)
514 NO AUDIO PLAYBACK
515 NO SOUND FROM HANDSET
516 NO SOUND FROM SPEAKER
517 NO SOUND FROM EARPHONE /
HEADPHONE
518 NO MICROPHONE SOUND
519 NO SOUND FROM DIGITAL OUTPUT
51X OTHER 'NO AUDIO' PROBLEM
LOW AUDIO LEVEL
EXCESSIVE AUDIO LEVEL
BALANCE PROBLEM
FADER PROBLEM
AUDIO LEVEL REMAINING /
NO MUTING
52X OTHER AUDIO LEVEL PROBLEM
531
532
533
534
535
POOR FREQUENCY RESPONSE
DISTORTED AUDIO
NO OR POOR TREBLE
NO OR POOR BASS
EARPHONE / HEADPHONE AUDIO
POOR
536 AUDIO DELAY / LIP-SYNC PROBLEM
53X OTHER AUDIO QUALITY PROBLEM
541
542
543
544
545
610 NO MECHANICAL OPERATION
620 IRREGULAR MECHANICAL
OPERATION
630 SPEED PROBLEM
640 MECHANICAL NOISE
611 NO ROTATION OF MOTOR / DISC /
SWIVEL
612 NO FORWARD OPERATION
613 NO REVERSE OPERATION
614 NO FAST FORWARD OR REWIND
FUNCTION
615 NO LOADING
616 NO UNLOADING OR EJECTING
617 NO AUTO SHUT-OFF OPERATION
618 TONEARM DOES NOT MOVE
619 DISC NOT BEING EJECTED
61A MAGAZINE OR MODULE LOADING /
UNLOADING
61B CONTROL / SWITCH NOT WORKING
61C OPEN / CLOSE PROBLEM OF DOOR /
PANEL / DRAWER / TRAY
61D NO FAN / VENTILATION
61X OTHER 'NO MECHANICAL OPERATION'
PROBLEM
621
622
623
624
631
632
633
63X
641
642
643
644
645
646
647
648
649
64A
64B
64C
64D
64X
715
716
717
718
719
71A
71B
71C
71X
NO INITIAL SCREEN
SYSTEM DOES NOT RESET
SYSTEM DOES NOT BOOT UP
NO OPERATION FROM PLUG-IN
MODULE / PERIPHERAL
NO KEYBOARD OPERATION
NO OPERATION FROM OTHER INPUT /
OUTPUT DEVICE
NO DATA STORAGE OPERATION
NO DATA COMMUNICATION
ERROR MESSAGE DISPLAY
HDD BOOT FAILURE
FDD BOOT FAILURE
CD/DVD DISC BOOT FAILURE
OTHER 'NO DATA PROCESSING'
PROBLEM
810 NO PRINT / COPY / SCAN
OPERATION
8
LEVEL
520 AUDIO LEVEL PROBLEM
711
712
713
714
7
2
510 NO AUDIO
710 NO DATA PROCESSING
OPERATION
DATA PROCESSING
1
DIGITALEUROPE - IRIS
REPAIR CODING SYSTEM
EXTENDED SYMPTOM CODE (*1)
THE 'X' EXTENDED SYMPTOM CODES (*-**X) SHOULD ONLY BE USED TO INDICATE
THAT A SUITABLE SYMPTOM DESCRIPTION IS NOT AVAILABLE IN THE CONCERNED
SYMPTOM GROUP
CONDITION MAIN SYMPTOM CODE
CODE
811
812
813
814
815
816
817
818
819
81X
NOT PRINTING
NO COMMUNICATION WITH PRINTER
PAPER NOT LOADING
NO PAPER FEED (INTERNAL
FUNCTION)
NO IMAGE FIXATION
NO DOCUMENT FEEDING
SCANNER NOT WORKING
NO OPERATION OF PAPER FEED
MODULE (EXTERNAL)
NO SORTER/FINISHER FUNCTION
OTHER 'NO PRINT / COPY / SCAN'
PROBLEM
521
522
523
524
525
625
626
627
628
629
62A
62B
62X
IRREGULAR ROTATION
IRREGULAR FORWARD MODE
IRREGULAR REVERSE OPERATION
IRREGULAR FAST FORWARD OR REWIND
FUNCTION
IRREGULAR LOADING OF MEDIA
IRREGULAR UNLOADING OR EJECTING
IRREGULAR AUTO SHUT-OFF OPERATION
IRREGULAR TONEARM MOVEMENT
IRREGULAR EJECTION OF DISC
IRREGULAR DIRECTION CHANGE
FAULTY DISC CHANGE OPERATION
OTHER 'IRREGULAR MECHANICAL
OPERATION' PROBLEM
SPEED TOO FAST
SPEED TOO SLOW
SPEED UNADJUSTABLE
OTHER SPEED PROBLEM
546
547
548
549
54X
HUM
HISS / RUSTLE / BACKGROUND NOISE
CROSSTALK
STATIC / POP OR CLICK NOISE
BUZZ, NOISE FROM PICTURE DISPLAY
OR DEFLECTION
SCRATCHING NOISE
IGNITION NOISE
WHISTLING / MULTIPATH NOISE
DATA / DIGITAL NOISE
OTHER AUDIO NOISE PROBLEM
ROTATION NOISE / DRUM NOISE
MOTOR NOISE
WIND / AIR NOISE
SQUEALING
FAN NOISE
DISC SCRAPING
NOISY TAPE LOADING
GEAR NOISE
CONTROL OR SWITCH NOISY
GRINDING
RUMBLING
VIBRATION NOISE
NOISE FROM LENS MECHANISM
OTHER MECHANICAL NOISE PROBLEM
SYMPTOM CODE TABLE
REV6.10 - 2013/11
5
UNSTABLE
551
552
553
554
555
556
557
55X
JUMPING OR REPEATING AUDIO
AUDIO PUMPING OR BREATHING
AUDIO DROPOUTS
CYCLIC AUDIO MUTING
WOW AND FLUTTER
HOWLING / ACOUSTIC FEEDBACK
ECHO IN SOUND
OTHER UNSTABLE AUDIO PROBLEM
550 UNSTABLE AUDIO
6
RECORDING & PHYSICAL PROBLEMS
561
562
563
564
565
566
56X
571
572
573
574
575
576
577
578
579
57A
57B
57C
57X
AUDIO NOT BEING RECORDED
NO ERASURE PROTECTION FOR AUDIO
PREVIOUS AUDIO RECORDING NOT BEING ERASED
UNWANTED ERASURE OF AUDIO
MESSAGE NOT BEING RECORDED
DISTORTED AUDIO RECORDING
OTHER AUDIO RECORDING PROBLEM
650 MECHANICAL INSTABILITY
660 DAMAGE TO MEDIA
651
652
653
654
655
656
UNEVEN FEET
FAULTY HINGE
VIBRATING / JUMPING
PARTS LOOSE
WHEEL DEFECT
POOR HANDSET / CRADLE
POSITION
658 WATERPROOF PROBLEM
65X OTHER MECHANICAL INSTABILITY
PROBLEM
661
662
663
664
665
666
667
66X
TAPE GETS SCRATCHED
DISC GETS SCRATCHED
TAPE GETS CHEWED / WRINKLED
TAPE JAMMED OR BROKEN
TAPE GETS CURLED
SLACK TAPE
TAPE STICKING
OTHER SOFTWARE DAMAGE PROBLEM
740 KEYBOARD / POINTING DEVICE /
TOUCHSCREEN
750 PERIPHERAL PROBLEM
(NON-STORAGE)
760 DATA STORAGE PROBLEM
721 INCORRECT DATA
722 OPERATING SYSTEM RESET WHILE BEING
USED
723 OPERATING SYSTEM LOCKS OUT /
CRASHES / HANGS
724 FAULTY OPERATION OF PLUG-IN MODULE,
MEMORY CARD, ETC.
725 FAULTY KEYBOARD OPERATION
726 FAULTY OPERATION OF OTHER INPUT /
OUTPUT DEVICE
727 FAULTY DATA STORAGE OPERATION
728 FAULTY DATA COMMUNICATION
729 MEMORY ERROR
72A REQUIRES 'SETUP' AT BOOTING
72B OPERATING SYSTEM BOOT-UP ONLY IN
SAFE MODE
72C OPERATING SYSTEM START-UP SLOW
72D OPERATING SYSTEM CANNOT BE
INSTALLED
72X OTHER 'FAULTY DATA PROCESSING'
PROBLEM
731
732
733
734
741 MOUSE / TRACKBALL / TRACKPAD /
TOUCHSCREEN NOT WORKING
742 KEYBOARD / TOUCHSCREEN LOCKS UP
743 POINTING DEVICE LOCKS UP
744 STICKY / HARD TO PRESS KEY(S) /
TOUCHSCREEN
745 INOPERATIVE KEY(S)
746 POINTING DEVICE / TOUCHSCREEN /
NOT TRACKING PROPERLY
747 POINTING DEVICE / TOUCHSCREEN
JITTERY
748 LEFT OR RIGHT CLICK BUTTON
INOPERATIONAL
749 TRACKPAD / TOUCHSCREEN SURFACE
DAMAGED
74A KEYBOARD KEY(S) DAMAGED
74B NO KEYPAD TONE
74X OTHER KEYBOARD / POINTING DEVICE /
TOUCHSCREEN PROBLEM
751 PERIPHERAL DOES NOT INITIALIZE
752 COMMUNICATION FAILURE WITH
PERIPHERAL
753 INTERNAL PERIPHERALS FAILURE
754 EXTERNAL PERIPHERALS FAILURE
755 NETWORK CARD ERROR
756 PERIPHERAL FAILS SELF TEST
75X OTHER PERIPHERAL PROBLEM
761
762
763
764
765
766
767
768
769
76A
76B
76C
76X
850 UNSTABLE PRINTER
OPERATION
860 RIBBON / PAPER PROBLEMS
851 UNSTABLE PAPER LOADING
852 UNSTABLE MULTI-PAPER LOADING
853 INCORRECT LINE-UP OF
CHARACTERS
854 WRONG DETECTION OF ORIGINAL
DOCUMENT FORMAT
85X OTHER 'UNSTABLE PRINTER
OPERATION' PROBLEM
861
862
863
864
865
866
867
868
869
86A
86B
86X
736
737
738
739
73X
820 ERRONEOUS PRINT/COPY/SCAN
OPERATION
830 POOR PRINT QUALITY
840 NOISY PRINTING
821 PRINT IMAGE REVERSED
(NEGATIVE / POSITIVE)
822 IRREGULAR PAPER FEED
823 ERRONEOUS PRINT MODE SWITCHING
824 COPY TOO DARK
825 COPY TOO BRIGHT
826 BLACK COPY
827 WHITE COPY
828 POOR COLOUR LEVELS
829 IRREGULAR DOCUMENT FEED
82A FAULTY CORRECTION FUNCTION
82B POOR SCANNING QUALITY
82X OTHER PRINT/COPY/SCAN OPERATION
PROBLEM
831
832
833
834
835
836
837
838
839
83A
83B
83X
841
842
843
844
INCORRECT PRINTING POSITION
LOW PRINT CONTRAST
EXCESSIVE PRINT CONTRAST
BLURRED PRINT IMAGE
PRINT IMAGE NOT SHARP
DOTS MISSING IN PRINT IMAGE
COLOUR STREAKING
NO COLOUR IN PART OF IMAGE
PRINT IMAGE / COPY INCOMPLETE
FAULTY CALIBRATION
INK DRIPPING / SPLASHING
OTHER PRINT QUALITY PROBLEM
845
846
847
84X
PRINTING NOISE LINES
DIRTY PRINTING
UNPLEASANT SMELL (OZONE)
BLACK LINES / STRIPES IN FEED
DIRECTION
WHITE LINES / STRIPES IN FEED
DIRECTION
BLACK LINES / STRIPES ACROSS FEED
DIRECTION
WHITE LINES / STRIPES ACROSS FEED
DIRECTION
OTHER 'NOISY PRINTING' PROBLEM
SPECIAL FUNCTIONS
570 POOR SPECIAL AUDIO FUNCTION
730 DATA DISPLAY PROBLEM
735
7
560 POOR AUDIO RECORDING
720 FAULTY DATA PROCESSING
OPERATION
INCORRECT CHARACTER DISPLAY
MISSING DISPLAY CHARACTERS
FAULTY GRAPHIC DISPLAY
FAULTY SWITCHING BETWEEN
GRAPHIC / CHARACTER MODE
FAULTY PROMPT / CURSOR
OPERATION
DATA DISPLAY COLOUR INCORRECT
NO PAGING OR SCROLL MODE
DOES NOT DISPLAY MEDIA TITLES OR
CONTENT
INCORRECT VALUES SHOWN ON
DISPLAY
OTHER DATA DISPLAY PROBLEM
www.iriscode.org
FORMATTING PROBLEM
DATA ON STORAGE MEDIUM BEING LOST
FRAME MEMORY PROBLEM
READ / WRITE ERRORS
HARD OR OPTICAL DISC DRIVE PROBLEM
FLOPPY DRIVE PROBLEM
CD / DVD-ROM DRIVE PROBLEM
TAPE PROBLEM
MEDIUM NOT RECOGNIZED / CANNOT ACCESS
DISCS EXCHANGE PROBLEM
READ / WRITE OPERATION VERY SLOW
MEMORY CARD / SIM CARD STORAGE PROBLEM
OTHER DATA READ / WRITE PROBLEM
RIBBON BROKEN
RIBBON STUCK / STICKING
RIBBON DERAILED
PAPER STUCK / STICKING TO MECHANISM
PAPER JAM
DOCUMENT JAM
ERRONEOUS 'NO INK / TONER' MESSAGE
FAULTY PAPER CUTTING FUNCTION
TOO SHORT INK / TONER LIFETIME
PAPER SKEW / WRINKLE / FOLDING
DOCUMENT SKEW / WRINKLE / FOLDING
OTHER RIBBON / PAPER PROBLEM
FAULTY FADE OPERATION
FAULTY ECHO OPERATION
FAULTY MIXING OPERATION
FAULTY REPEAT MODE OPERATION
FAULTY AUDIO PROCESSING
FAULTY SYNC RECORDING OPERATION
FAULTY DBB / DOL OPERATION
FAULTY NOISE REDUCTION OPERATION
FAULTY AUDIO DUB FUNCTION
FAULTY TITLE PROGRAMMING
FAULTY MICROPHONE CONTROL
FAULTY PITCH CONTROL
OTHER SPECIAL AUDIO FUNCTION PROBLEM
670 MECHANICAL OPERATION PROBLEM
671
672
673
674
675
676
677
678
679
67A
67B
67C
67D
67X
FAULTY START / STOP / BRAKING OPERATION
FAULTY PAUSE OPERATION
FAULTY AUTOMATIC PROGRAM SEARCH
FAULTY CUE / REVIEW MODE
FAULTY SLOW MOTION OPERATION
FAULTY HIGH-SPEED SCANNING MODE
FAULTY SPEED COPY FUNCTION
FAULTY REPEAT OPERATION
FAULTY RECORD REVIEW MODE
FAULTY AMS OPERATION
AUTO-REVERSE MALFUNCTION
FAULTY END DETECTION
FAULTY DISC SIDE (A-B SELECT) SWITCHING
OTHER MECHANICAL OPERATION PROBLEM
770 SPECIAL DATA PROCESSING FUNCTION PROBLEM
771
772
773
774
775
776
777
778
779
77A
77B
77C
77D
77X
870
FAULTY SELF-DIAGNOSTIC MODE
FAULTY WORD PROCESSING FUNCTION
FAULTY GRAPHIC EDIT FUNCTION
PROGRAM / APPLICATION CANNOT BE INSTALLED
PRELOADED PROGRAM CANNOT BE STARTED UP
NOT PRELOADED PROGRAM CANNOT BE STARTED UP
VIRUS ALARM
MESSAGING FUNCTION PROBLEM
APPLICATION START-UP CANNOT FINALIZE
APPLICATION START-UP SLOW
SOFTWARE RECOVERY PROBLEM
PASSWORD / ACCESS PROTECTION PROBLEM
SELF-DIAGNOSIS REPORTS PRE-FAILURE NOTICE
OTHER 'SPECIAL DATA FUNCTION' PROBLEM
8
OTHER CONDITIONS
580 STEREO / MULTI-MODE
OPERATION
581 NO STEREO OPERATION
582 POOR CHANNEL SEPARATION
583 DIFFERENCE IN PHASE BETWEEN
CHANNELS
584 PROBLEM WITH SURROUND SOUND
MODE
585 PROBLEM WITH PCM AUDIO MODE
586 PROBLEM WITH COMPRESSED DIGITAL
AUDIO DATA
58X OTHER STEREO / MULTI-MODE
PROBLEM
680 LENS PROBLEM
FOCUS PROBLEM
ZOOM PROBLEM
IRIS PROBLEM
MACRO PROBLEM
FOREIGN SUBSTANCE / DUST INSIDE
LENS
68X OTHER LENS PROBLEM
681
682
683
684
685
780 INTERFACE PROBLEM
USB INTERFACE PROBLEM
PARALLEL INTERFACE PROBLEM
SCSI INTERFACE PROBLEM
SERIAL INTERFACE PROBLEM
INCOMPATIBLE WITH OTHER SYSTEMS
AUDIO / VIDEO INTERFACE PROBLEM
I.LINK / FIREWIRE / IEEE1394 INTERFACE
PROBLEM
788 WIRELESS LAN / BLUETOOTH /
INFRARED / HOTSYNC INTERFACE
PROBLEM
789 DOCKING STATION / PORT REPLICATOR
/ EXTERNAL DEVICE PROBLEM
78X OTHER INTERFACE PROBLEM
781
782
783
784
785
786
787
880 FAULTY FONT / CHARACTER
FUNCTIONS
881
882
883
88X
INCORRECT CHARACTERS OR IMAGE
INCORRECT CHARACTER SIZE
FONT LOADING PROBLEM
OTHER FAULTY FONT / CHARACTER
FUNCTION PROBLEM
www.iriscode.org
REV6.10 - 2013/11
DEFECT CODES
SECTION CODES
ANTENNA SECTION
SIGNAL PROCESSING (ANALOG)
BATTERY CHARGING SECTION
CLOCK / TIMER SECTION
CONTROL PANEL
DECODER / ENCODER SECTION
SIGNAL PROCESSING (DIGITAL)
EEPROM SECTION
ERASE CIRCUIT
FLEXIBLE PRINTED CIRCUIT BOARD
HIGH FREQUENCY SECTION (RF)
INFORMATION DISPLAY SECTION
IF CIRCUIT
SIGNAL INPUT SECTION
INFRARED (IRDA) SECTION
SIGNAL OUTPUT SECTION
PROGRAMMING SECTION
PROTECTION CIRCUIT
POWER SUPPLY PRIMARY
POWER SUPPLY SECUNDARY
POWER SUPPLY
POWER AMP SECTION
REMOTE CONTROL SECTION
BOOSTER / RF UNIT
TOTAL PRODUCT
MEDIUM / SOFTWARE (TAPE / DISC / ETC.)
SENSOR UNIT
SERVO SECTION
SYSTEM CONTROL / LOGIC SECTION
TUNING SECTION
TEXT PROCESSING
LEAD WIRE
APA
APD
HPN
MIC
SPK
VBR
AUDIO PROCESSING (ANALOG)
AUDIO PROCESSING (DIGITAL)
HEADPHONE UNIT
MICROPHONE SECTION
SPEAKER
VIBRATOR SECTION
CAMERA CIRCUIT
COLOUR PROCESSING (ANALOG)
COLOUR PROCESSING (DIGITAL)
PICTURE DISPLAY
DISPLAY DRIVE CIRCUIT
DEFLECTION HORIZONTAL
DEFLECTION CIRCUIT
DEFLECTION VERTICAL
FOCUS PACK
HORIZONTAL DRIVE
IMAGE DISPLAY UNIT
LCD SECTION
LAMP / FLASH SECTION
VIDEO PROCESSING (ANALOG)
VIDEO PROCESSING (DIGITAL)
STATIC BLOCK
VIEWFINDER
DOCUMENT HOLDER SECTION
DOCUMENT FEEDER SECTION (EXTERNAL)
CONSUMABLE/SUPPLY SECTION
DEVELOPMENT SECTION
FIXATION/FUSING
MANUAL FEEDER
PRINT PROCESSING
SORTER/FINISHER
EXAMPLE OF USE:
1
.
SYMPTOM
CODE
PART NO.
1 4 1 2
3 6 4 1
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
3 4 5 6 7 8 9 X X X X X X X X X
REV6.10 - 2013/11
SECTION
OR
NTF
REF. NO.
R 1 2 3
1 1 1 .
.
.
.
.
.
.
.
.
.
.
T D M
N
O
O1
O2
O3
O4
O5
O6
O7
O8
O9
P
Q
Q1
R
R1
S
S1
T
T1
U
V
W
W1
W2
W3
G1
H
I
I2
J
K
K3
L
M
W4
W5
W6
Y
Z
1
1A
11
12
13
14
15
16
2
3
4
5
51
54
6
61
7
72
73
81
9
93
DEFECTIVE ELECTRICAL COMPONENT / MODULE
BURNT / ARCING / MISSING PIXELS
PICTURE TUBE GEOMETRY OUT OF SPEC
PICTURE TUBE CONVERGENCE OUT OF SPEC
PICTURE TUBE FOCUS DEFECTIVE
PICTURE TUBE PURITY PROBLEM
PICTURE TUBE EHT (HIGH VOLTAGE) SHORTCIRCUIT
PICTURE TUBE EHT (HIGH VOLTAGE) FLASHOVER
OUT-OF-SPEC PIXEL DEFECTS IN DISPLAY
DEFLECTION COIL DEFECTIVE
NOISE FROM PICTURE TUBE OR DEFLECTION COIL
ELECTRICALLY MISALIGNED / WRONG SETTING
SHORT CIRCUIT
PICTURE TUBE SHORT CIRCUIT
OPEN CIRCUIT
PICTURE TUBE OPEN CIRCUIT
LEAKING (ELECTRICAL)
PICTURE TUBE LEAKING (ELECTRICAL)
BAD CONTACT / CONNECTION
BAD EARTH CONNECTION
OPEN PATTERN
CRACKED PRINTED CIRCUIT BOARD
COLD OR NO SOLDERING [ NO LONGER USED ]
MISSING SOLDER
BRIDGED SOLDERING
CRACKS IN SOLDER
PICTURE TUBE, SCRATCHES OR EXTERNAL DAMAGE
CRACKED / PEELED / CORRODED / MELTED
LOOSE / OFF / STRIPPED
LOOSE PARTS IN TUBE (VISIBLE OR NOT)
SHAKY / UNSTABLE
LEAKING (MECHANICAL)
PICTURE TUBE LEAK (NO VACUUM)
DRY (NO LUBRICANT)
FOREIGN OBJECT
SOLDER DID NOT STICK TO COMPONENT
COMPONENT DID NOT CONTACT SOLDER
LEAD WIRE / FLAT CABLE IS BENT / WRONG COMPONENT POSITION
WRONG COMPONENT / MODULE
MISSING COMPONENT / MODULE
SOFTWARE PROBLEM (NOT CAUSED BY USER)
SOFTWARE PROBLEM (CAUSED BY USER)
LOSING DATA FROM MEMORY
FAULTY PROGRAM SETTING / INSTALLATION
SOFTWARE DEFECTIVE OR INCOMPLETE
SOFTWARE SETUP PROBLEM
NO IDENTIFICATION / AUTHENTICATION OF PRODUCT OR USER
MAP DATA ERROR
EXHAUSTED / LOW EMISSION
NO PROBLEM FOUND (SET WITHIN SPEC)
NO PROBLEM FOUND - CUSTOMER MISUNDERSTANDING
NO PROBLEM FOUND - LOCAL CONDITIONS
FAULTY MAINS VOLTAGE
SIGNAL DOES NOT MATCH PRODUCT SPECIFICATION
UNABLE TO DIAGNOSE FAULT
NO DIAGNOSIS - REQUESTED BY MANUFACTURER
INCORRECTLY WIRED / ASSEMBLED
PREVIOUS, INCOMPLETE OR INCORRECT, ATTEMPT TO REPAIR
DAMAGE / DEFECT DURING REPAIR PROCESS
INCORRECT EQUIPMENT CONNECTION
CUSTOMER MISUSE
UNAUTHORIZED MODIFICATION
EXAMPLES OF BAD SOLDERING DEFECT CODES (ALSO FOR SMD PARTS)
W1
W2
W3
W4
W5
PCB
CRACK
SOLDER BRIDGE
NO CONTACT BECAUSE
OF MISSING SOLDER
ADJACENT LEAD WIRES
ARE CONNECTED BY
SOLDER BRIDGE
W6
LEAD
WIRE
SOLDER
FOIL
THERE ARE CRACKS IN
THE SOLDER SECTION
LEAD WIRE / FLAT
LEAD WIRE MOVES
LEAD WIRE DID NOT
FREELY UP AND DOWN REACH THE FOIL SIDE OF CABLE IS BENT / WRONG
COMPONENT POSITION
THE PCB
REPAIR CODES
DEFECT REPAIR
CODE
CODE
PCB
Y A 2 2
WORN OUT (OR GENERAL MECHANICAL DEFECT)
MISOPERATING
DIRTY / CLOGGED
MECHANICALLY MISALIGNED
CUT / BROKEN
PICTURE TUBE BROCKEN NECK
DEFORMED
SNAPPED
SCRATCHED / DENTED / SHARP EDGES
ELECTRICAL
ARM MECHANISM
BEZEL
CABINET
CD DRIVE MECHANISM
CHASSIS
CHANGER SECTION
DISC DRIVE MECHANISM
DVD DRIVE MECHANISM
EXTERNAL CONNECTOR
FAN / COOLING
FLOPPY DISC DRIVE
FIXATION SECTION
HEAD CARRIAGE MECHANISM
HARD DISC DRIVE
CASSETTE HOLDER
INTERNAL CONNECTOR
INK UNIT
LOADING MECHANISM
LENS MECHANISM
MD DRIVE MECHANISM
MIRROR SECTION
OPTICAL PICK-UP UNIT
PAPER CASSETTE
PAPER FEED MECHANISM
PINCH ROLLER / LEVER
PRINT BLOCK / DRUM
PICK-UP DEVICE
RIBBON FEED MECHANISM
ROTARY HEAD(S)
SCANNING SECTION
STATIONARY HEAD(S)
SHUTTER SECTION
SLED MECHANISM
SUPPLY REEL SECTION
TOUCHPAD / TOUCHSCREEN UNIT
TAPE DRIVE MECHANISM
THREADING MECHANISM
TENSION REGULATOR
TAPE PATH
TAKE-UP REEL SECTION
CABINET / COSMETIC PARTS
ARM
BZL
CBT
CDS
CHA
CHG
DDM
DVD
EXC
FAN
FDD
FXT
HCM
HDD
HOL
INC
INK
LDG
LNM
MDS
MIR
OPU
PCS
PFM
PIN
PRI
PUD
RFM
RHD
SCN
SHD
SHU
SLD
SRS
TCH
TDM
THR
TNR
TPT
TRS
XXX
PRINTING/SCANNING MECHANISM
FLAG
A
A1
B
C
D
D2
E
F
G
MECHANICAL
PICTURE-RELATED
ADU
ASF
CON
DVS
FUS
MCF
PRO
SOF
DOCKING STATION OR PORT REPLICATOR
FIRMWARE
IDE INTERFACE SECTION
I.LINK (IEEE1394/ FIREWIRE) SECTION
ISA SECTION
JOYSTICK / NAVIGATION INTERFACE
KEYBOARD (SEPARATE)
MEMORY CARD SECTION
MODEM SECTION
MEMORY CIRCUIT
NETWORK INTERFACE (WIRED)
PARALLEL PORT
PC CARD
PCI SECTION
SCSI PORT
SOFTWARE DEVICE DRIVER / PATCH
SERIAL PORT
SOFTWARE APPLICATION
SOFTWARE OPERATING SYSTEM
USB PORT
WIRELESS / BLUETOOTH CONTROLLER UNIT
DKS
FMW
IDE
ILN
ISA
JST
KBD
MCD
MDM
MEM
NIF
PAR
PCC
PCI
SCS
SDR
SER
SWA
SWO
USB
WLS
SOUND-RELATED
CAM
CPA
CPD
CRT
DDC
DFH
DFL
DFV
FPK
HDR
IMG
LCD
LMP
VPA
VPD
STA
VWF
MECHANICAL
DATA OPERATION- AND PC-RELATED
COMMON
ANT
APR
BCH
CLK
CTR
DEN
DPR
EEP
ERA
FLX
HFS
IDS
IFC
INP
IRD
OUT
PRG
PRT
PSP
PSS
PSU
PWA
REM
RFU
SET
SFT
SNS
SVO
SYS
TUN
TXT
WIR
.
.
.
C
1
Z
1
QTY
.
.
.
.
FLAG: INDICATES THE ONE MAJOR SYMPTOM/PART COMBINATION BY ‘1’
A
A2
AF
AN
AR
AX
B
C
C1
C2
C3
D
D1
D2
E
F
G
H
I
J
K
L
M
N
O
REPLACEMENT
MODULE REPLACEMENT
FREE OF COST PART
NEW DEFECTIVE PART
REPLACEMENT BY A REFURBISHED COMPONENT
REPLACEMENT BY A 'SCRAP' COMPONENT
MECHANICAL ALIGNMENT
ELECTRICAL ALIGNMENT
SOFTWARE ADJUSTMENT BY INTERNAL SERVICE MENU
SOFTWARE ADJUSTMENT BY EXTERNAL SERVICE TOOL
FIRMWARE RECOVERY
RESOLDERING
REFITTING / PUTTING BACK IN POSITION (CONNECTOR / TUBE …)
WELDING
CLEANING
LUBRICATION
REPAIRED ELECTRICAL PARTS
REPAIRED MECHANICAL PARTS
MODIFICATION REQUESTED BY MANUFACTURER
REMOVED
ADDED
FUNCTIONAL CHECK
SPECIFICATION MEASUREMENT
MAINTENANCE
REFURBISHING / RECONDITIONING
P
Q
Q1
U
V
W
X
Y
Y1
Y2
Y3
Y4
Z
Z1
Z2
Z3
Z4
Z5
Z6
Z7
1
11
2
3
PREVENTIVE PARTS REPLACEMENT
PREVENTIVE ACTION WITHOUT PARTS REPLACEMENT
PREVENTIVE SOFTWARE UPDATE
EXPLANATION FOR CUSTOMER
COST ESTIMATION REFUSED
COST ESTIMATION WITH PARTS
COST ESTIMATION WITHOUT PARTS
RETURN WITHOUT REPAIR
SCRAPPED
SCRAPPED WITH REFUND
PRODUCT TRANSPORT / FORWARDING
PRODUCT INSTALLATION
SET EXCHANGE
PRODUCT EXCHANGE (REPAIR TOO EXPENSIVE)
PRODUCT EXCHANGE (TOO MANY VISITS / REPAIRS)
PRODUCT EXCHANGE (PARTS NOT AVAILABLE)
PRODUCT EXCHANGE (IMPOSSIBLE TO REPAIR)
PRODUCT EXCHANGE (ON REQUEST OF RETAILER)
PRODUCT EXCHANGE (ON REQUEST OF MANUFACTURER)
PRODUCT ACCESSORY EXCHANGE
SOFTWARE CORRECTION / RESET
FORMATTED
SOFTWARE UPGRADE
PRODUCT UPGRADE (ON REQUEST)
www.iriscode.org
www.iriscode.org
REV6.10 - 2013/11
"NON-TECHNICAL" FAULT CODES
3
4
LOCAL CONDITIONS
COMPLEXITY
2
SOFTWARE / QUALITY
1
INSTALL & SETUP
1
PRODUCT
2
PERIPHERALS / MEDIA
3
CUSTOMER PERCEPTION / DOCUMENTATION
111 DIFFICULTY WITH INITIAL TUNING
112 DIFFICULTY TUNING TV TO VCR
113 DIFFICULTY MAPPING, NAMING OR
STORING CHANNELS
11X OTHER DIFFICULTY WITH PRODUCT
SETUP
NO BATTERY FITTED
INCORRECT BATTERY USED
BATTERY INSTALLED INCORRECTLY
INCORRECT POWER SUPPLY USED
POWER SUPPLY CONNECTED
IMPROPERLY
126 INCORRECT ACCESSORY USED
12X OTHER DIFFICULTY WITH PERIPHERALS
/ MEDIA SETUP
211 OPERATING UNDER EXTREME
TEMPERATURE / HUMIDITY
CONDITIONS
212 OPERATING UNDER EXTREME
LIGHTING CONDITIONS
213 OPERATING UNDER ADVERSE
BACKGROUND NOISE
214 MAINS VOLTAGE OUT OF SPEC
21X OTHER LOCAL CONDITIONS AFFECTING
THE PRODUCT
231 AFTER CHECKING SYMPTOM NOT FOUND
221 BATTERY DISCHARGED
222 INTERFERENCE FROM PERIPHERAL
EQUIPMENT CONNECTED / NOT
CONNECTED
223 REMOTE USED OUT OF WORKABLE
AREA
22X OTHER LOCAL CONDITIONS AFFECTING
PERIPHERALS/ MEDIA
121
122
123
124
125
131 CUSTOMER DID NOT READ "QUICK START"
GUIDE
132 CUSTOMER DID NOT READ INSTRUCTION
MANUAL
133 WRONG EXPLANATION IN INSTRUCTION
MANUAL
134 CONFUSING TECHNICAL SPECIFICATION
13X OTHER SETUP PROBLEM RELATED TO
CUSTOMER PERCEPTION /
DOCUMENTATION
4
CONNECTIVITY
5
SERVICE PROVIDER
151 CUSTOMER NOT REGISTERED WITH
141 NOT PROPERLY CONNECTED TO
PROVIDER
AERIAL
142 VCR NOT PROPERLY CONNECTED TO 15X OTHER SETUP PROBLEM RELATED TO
PROVIDER
TV
143 SURROUND SOUND SYSTEM NOT
PROPERLY CONNECTED
144 INCORRECT ANTENNA USED
145 INCORRECT CONNECTION LEAD USED
14X OTHER SETUP PROBLEM RELATED TO
CONNECTIVITY
241 POOR SIGNAL STRENGTH IN AREA
242 EQUIPMENT OUTSIDE SERVICE AREA
243 SIGNAL INTERFERENCE CONNECTED /
NOT CONNECTED
244 INCORRECT LOCATION OF SURROUND
SPEAKERS
245 BAD ANTENNA INSTALLATION
24X OTHER LOCAL CONDITIONS AFFECTING
RECEPTION / OPERATION
251 NO PDC / VPS / SHOWVIEW SERVICE
AVAILABLE
252 NO NICAM / STEREO SERVICE
AVAILABLE
253 NO WIDESCREEN SERVICE AVAILABLE
254 NO RDS SERVICE AVAILABLE
255 NO DAB/DVB SERVICE AVAILABLE
25X OTHER MISSING SERVICE
341 SCART LEAD NOT CONNECTED - NO AV
CHANNEL
342 SUPPLIED LEAD CONNECTED
INCORRECTLY
343 INCORRECT USE OF DIGITAL
CONNECTION
344 INCORRECT IEEE1394 CONNECTION
34X OTHER PROBLEM DUE TO COMPLEXITY
OF CONNECTIONS
311 CONFUSING LAYOUT OF USER
321 CONFUSING LAYOUT OF USER
CONTROLS ON SET
CONTROLS ON REMOTE
312 USER CONTROLS ON SET TOO SMALL 322 USER CONTROLS ON REMOTE TOO
TO OPERATE
SMALL TO OPERATE
313 POOR MARKINGS ON USER CONTROLS / 32X OTHER PROBLEM DUE TO
CONNECTIONS
OPERATIONAL COMPLEXITY OF
314 POOR/ CONFUSING INFO ON DISPLAY
PERIPHERAL
31X OTHER PROBLEM DUE TO
OPERATIONAL COMPLEXITY OF SET
331 DIFFICULTY OPERATING THE SET
332 DIFFICULTY OPERATING THE REMOTE
COMMANDER
333 DIFFICULTY OPERATING TIMER RECORDING
334 DIFFICULTY OPERATING TELETEXT
335 DIFFICULTY SETTING THE CLOCK
411 SOFTWARE INCOMPATIBILITY WITH
CUSTOMER PRODUCT
412 CUSTOMER LOST PASSWORD /
ACCESS CODE
441 SOFTWARE INCOMPATIBILITY WITH
451 INCORRECT SOFTWARE VERSION
431 PRODUCT DOES NOT MEET CUSTOMER
OTHER PRODUCT
EXPECTATION
442 SIGNAL INCOMPATIBILITY WITH OTHER
432 PICTURE QUALITY DOES NOT MEET
PRODUCT
CUSTOMER EXPECTATION
433 AUDIO QUALITY DOES NOT MEET CUSTOMER
EXPECTATION
434 COSMETIC QUALITY DOES NOT MEET THE
CUSTOMER EXPECTATION
421 POOR QUALITY STORAGE MEDIUM
USED
422 DAMAGED STORAGE MEDIUM USED
423 INCORRECT FORMAT MEDIUM USED
NOTE: IN CASE OF A NON-TECHNICAL FAULT, THE NON-TECHNICAL FAULT CODE MUST BE ENTERED IN THE LOCATION FORESEEN FOR THE SECTION CODE
www.iriscode.org
NOTICE: USE OF EXTENDED IRIS CODES IS OPTIONALAND DEPENDS ON COMPANY REQUIREMENTS.
REV6.10 - 2013/11
EXTENDED CODES
ANALOG
O
AO1
AO2
AO3
AO4
AO5
AO6
AO7
AO8
AO9
AOA
AOB
AOC
AOD
AOE
AOF
AOG
AOH
AOI
AOJ
AOK
AOL
AOM
AON
AOO
AOP
AOQ
AOR
AOS
AOT
AOU
AOV
AOW
AOX
OPERATING MODE
PLAY
PAUSE
RECORD
FAST FORWARD
FAST REWIND
REVERSE
CUE
TRACK SKIP
REVIEW
COPY
HIGH SPEED COPY
TIMER PLAY
TIMER RECORD
RANDOM
SLOW MOTION
STILL PICTURE
PIP - PICTURE IN PICTURE
AUTOMATIC PICTURE MODE
ASPECT MODE
SURROUND SOUND
LOUDNESS ON
XBS SOUND
ZOOM
WIDE
TELE
MENU MODE
MEMORY
RESUME
HIBERNATION
O
DO1
DO2
DO3
DO4
DO5
DO6
DO7
DO8
DO9
DOA
DOB
DOC
DOD
DOE
DOF
DOG
DOH
DOI
DOJ
DOK
DOL
DOM
DON
DOO
DOP
DOQ
DOR
DOS
DOT
DOU
DOV
DOW
DOX
OPERATING ENVIRONMENT / FUNCTION
BIOS
DOS
WINDOWS
LINUX
UNIX
MAC
OS2
OTHER
APPLICATION MODE
TEXT MODE
LOCK MODE
CHILD LOCK
ON-SCREEN DISPLAY
TIME-SLIP
Q-LINK / SMARTLINK / NEXT VIEW LINK
EXTERNAL LINK
SHOWVIEW / VIDEO PLUS
VPS
EPG
RDS
CD TEXT
ID 3 TAG
LINK MODE
P
DP1
DP2
DP3
DP4
DP5
DP6
DP7
DP8
DP9
DPA
DPB
DPC
DPD
DPE
DPF
DPG
DPH
DPI
DPJ
DPK
DPL
DPM
DPN
DPO
DPP
DPQ
DPS
DPT
DPU
DPV
DPW
DPY
DPX
PROGRAM TYPE
WORD PROCESSING
SPREADSHEET
PRESENTATION
DATABASE
PICTURE EDITING
VIDEO EDITING
AUDIO EDITING
E-MAIL PROGRAM
INTERNET PROGRAM
GAME PROGRAM
CD / DVD BURN PROGRAM
FILE MANAGER PROGRAM
FORMATTING PROGRAM
VIRUS SCANNER
FIREWALL
NETWORK PROGRAM
HOST PROGRAM
SYSTEM OPERATION PROGRAM
COMMUNICATION PROGRAM
DEVICE DRIVER SOFTWARE
VIRUS PROGRAM / INFECTED
NON-STANDARD PROGRAM
OTHER
DIGITAL
MMS
E-MAIL
SMS
SMTP
POP3
APPLE OS
NOVELL
OTHER
F
AF1
AF2
AF3
AF4
AF5
AF6
AF7
AF8
AF9
AFA
AFB
AFC
AFD
AFE
AFF
AFG
AFH
AFI
AFJ
AFK
AFL
AFM
AFN
AFO
AFP
AFQ
AFR
AFS
AFT
AFU
AFV
AFW
AFX
FREQUENCY BAND
FM
AM
LW
SW
VHF
UHF
N
DN1
DN2
DN3
DN4
DN5
DN6
DN7
DN8
DN9
DNA
DNB
DNC
DND
DNE
DNF
DNG
DNH
DNI
DNJ
DNK
DNL
DNM
DNN
DNO
DNP
DNQ
DNR
DNS
DNT
DNU
DNV
DNW
DNX
NETWORKING ENVIRONMENT
TERRESTRIAL ANTENNA
CABLE NETWORK
DVB-T
DVB-S
DVB-S2
DVB-C
DVB-H
DVF
SATELLITE AUDIO
SATELLITE VIDEO
SATELLITE
DIAL-UP MODEM
ISDN CONNECTION
DSL CONNECTION
GPRS
UMTS
DECT
GSM
DAB
GPS
LAN
ETHERNET
BLUETOOTH
INFRARED / IRDA
WIRELESS / WLAN
WAN - WIDE AREA NETWORK
BROADBAND
INTERNET
OTHER
I/O CONNECTIONS
CINCH AUDIO
CINCH VIDEO
SCART
RGB
COMPOSITE (CVBS / FBAS)
COMPONENT
S-VIDEO / HOSIDEN
YUV
AC POWER
DC POWER
1.5 MM
2.5 MM
3.5 MM
6.3 MM
BNC
HEADPHONE
MICROPHONE
SPEAKER
CENTRE
FRONT
REAR
SUBWOOFER
RF
XLR
REMOTE
EDIT
SYSTEM CONNECTION
I
DI1
DI2
DI3
DI4
DI5
DI6
DI7
DI8
DI9
DIA
DIB
DIC
DID
DIE
DIF
DIG
DIH
DII
DIJ
DIK
DIL
DIM
DIN
DIO
DIP
DIQ
DIR
DIS
DIT
DIU
DIV
DIW
DIX
I/O CONNECTIONS
SERIAL RS232 / COM
PARALLEL / CENTRONICS
USB
PS2
VGA
DVI
COAX
OPTICAL
HDMI
HI8
IEEE 1394 / FIRE WIRE
NETWORK / DATA
IRDA
PC-CARD SLOT
PCMCIA
PORT REPLICATOR
IDE
SCSI
S0 BUS
D-SUB 15-PIN
D-SUB 9-PIN
OTHER
M
AM1
AM2
AM3
AM4
AM5
AM6
AM7
AM8
AM9
AMA
AMB
AMC
AMD
AME
AMF
AMG
AMH
AMI
AMJ
AMK
AML
AMM
AMN
AMO
AMP
AMQ
AMR
AMS
AMT
AMU
AMV
AMW
AMX
MOUNTING DEVICE
NO SPECIAL MOUNTING
STAND
WALL MOUNTED
CEILING MOUNTED
CAR MOUNTED
PULT INSTALLATION
BELOW THE TABLE
CARRYING CASE
CARRYING POCKET
NECK BAND
TRIPOD
BELT
STRAP
HANDLE
RAIN COVER
DIVING COVER
HANDSFREE KIT
H
DH1
DH2
DH3
DH4
DH5
DH6
DH7
DH8
DH9
DHA
DHB
DHC
DHD
DHE
DHF
DHG
DHH
DHI
DHJ
DHK
DHL
DHM
DHN
DHO
DHP
DHQ
DHR
DHS
DHT
DHU
DHV
DHW
DHX
SYSTEM ENVIRONMENT HARDWARE
MAIN BOARD
PROCESSOR
DISK DRIVE
HARD DISK
INTERNAL MEMORY
GRAPHIC CARD
CONTROLLER
GAME CONTROLLER
NETWORK ADAPTER
MODEM
PCMCIA ADAPTER
USB DEVICE
STANDARD MOUSE
OPTICAL / LASER MOUSE
TOUCH PAD
TRACK BALL
TOUCH SCREEN
DISPLAY / MONITOR
PRINTER
SCANNER
KEYBOARD
OTHER
OTHER
OTHER
X
AX1
AX2
AX3
AX4
AX5
AX6
AX7
AX8
AX9
AXA
AXB
AXC
AXD
AXE
AXF
AXG
AXH
AXI
AXJ
AXK
AXL
AXM
AXN
AXO
AXP
AXQ
AXR
AXS
AXT
AXU
AXV
AXW
AXX
ACCESSORY
POWER ADAPTER
CHARGER
REMOTE CONTROL
HEADPHONE
EARPHONE
SPEAKER
ANTENNA
MICROPHONE
TUNER
SAT RECEIVER
GPS RECEIVER
POWER AMPLIFIER
DISPLAY / MONITOR
CARD / SIGNAL ADAPTER
FLASHLIGHT
CAMERA
LENS UNIT
FILTER
CAR KIT
POWER CABLE
SIGNAL CABLE
STYLUS / PICKUP
GLASSES / EYEWEAR
S
DS1
DS2
DS3
DS4
DS5
DS6
DS7
DS8
DS9
DSA
DSB
DSC
DSD
DSE
DSF
DSG
DSH
DSI
DSJ
DSK
DSL
DSM
DSN
DSO
DSP
DSQ
DSR
DSS
DST
DSU
DSV
DSW
DSX
SYSTEM ENVIRONMENT SOFTWARE
BIOS VERSION
PARTITION NUMBER
PORT NAME AND NUMBER
IRQ NUMBER
SYSTEM DRIVER TYPE + VERSION
RUNNING SERVICE NAME
TASK / PROCESS NAME
CERTIFICATE NAME / TYPE
PROTOCOL TYPE
DISPLAY MODE / RESOLUTION
CODE TABLE
LANGUAGE SETTING
COUNTRY SETTING
FC
FC1
FC2
FC3
FC4
FC5
FC6
FC7
FC8
FC9
FCA
FCB
FCC
FCD
FCE
FCF
FCG
FCH
FCI
FCJ
FCK
FCL
FCM
FCN
FCO
FCP
FCQ
FCR
FCS
FCT
FCU
FCV
FCW
FCX
AV CODEC
MP3
ATRAC
MPEG2
MPEG4
DIVX
DVD AUDIO
DVD VIDEO
VCD - VIDEO CD
SVCD
SACD - SUPER AUDIO CD
MVCD
HDCD
AAC
HDDV
HIGHMAT
WMA
BMP
JPG
EXIF
TIFF
REGION CODE
WMV
F
VF1
VF2
VF3
VF4
VF5
VF6
VF7
VF8
VF9
VFA
VFB
VFC
VFD
VFE
VFF
VFG
VFH
VFI
VFJ
VFK
VFL
VFM
VFN
VFO
VFP
VFQ
VFR
VFS
VFT
VFU
VFV
VFW
VFX
FREE TEXT INPUT
ERROR CODE
OPERATION TIME
INSTALLATION DATE
SOFTWARE VERSION
PRODUCTION DATE / CODE
CHANNEL
FREQUENCY
SPECIFIC MEDIUM TYPE
RELATED KEY
COMPONENTS ID NUMBER
MODIFICATION TYPE
RELATED MENU ITEM
RELATED OPERATION / MODE
CAR VEHICLE ID
MILEAGE / KILOMETRE COUNT
OPERATING DISTANCE
VALUE / LEVEL OF SETTING
VOLTAGE
CONSUMPTION
MEASUREMENTS / DIMENSIONS
VOLUME / CAPACITY
PAGE NUMBER
OTHER
DIGITAL
DIGITAL
DIGITAL
DIGITAL
DIGITAL
OTHER
I
AI1
AI2
AI3
AI4
AI5
AI6
AI7
AI8
AI9
AIA
AIB
AIC
AID
AIE
AIF
AIG
AIH
AII
AIJ
AIK
AIL
AIM
AIN
AIO
AIP
AIQ
AIR
AIS
AIT
AIU
AIV
AIW
AIX
ANALOG
ANALOG
ANALOG
ANALOG
ANALOG
A
AA1
AA2
AA3
AA4
AA5
AA6
AA7
AA8
AA9
AAA
AAB
AAC
AAD
AAE
AAF
AAG
AAH
AAI
AAJ
AAK
AAL
AAM
AAN
AAO
AAP
AAQ
AAR
AAS
AAT
AAU
AAV
AAW
AAX
OTHER
OTHER
REV6.9 - 2012/09
EXTENDED CODES
MEDIA
MA
MA1
MA2
MA3
MA4
MA5
MA6
MA7
MA8
MA9
MAA
MAB
MAC
MAD
MAE
MAF
MAG
MAH
MAI
MAJ
MAK
MAL
MAM
MAN
MAO
MAP
MAQ
MAR
MAS
MAT
MAU
MAV
MAW
MAX
ANALOG
RECORD DISC
AUDIO TAPE
AUDIO MICRO TAPE
VIDEO TAPE VHS
VIDEO TAPE VHS-C
VIDEO TAPE S-VHS
VIDEO TAPE S-VHS-C
VIDEO TAPE 8 MM
VIDEO TAPE HI8
THERMAL PAPER
PLAIN PAPER
PAPER PHOTO QUALITY
GLOSSY PHOTO PAPER
TRANSPARENCIES (OVERHEAD)
COLOURED PAPER
ENVELOPE
LABEL
CARTON
SLIDE
PHOTO FILM
L
L10
L20
L30
L40
L50
L60
L70
L80
L90
Lxx
LHx
LVx
LDL
LDR
LOCATION
TOP LEFT
TOP MIDDLE
TOP RIGHT
CENTRE LEFT
CENTRE MIDDLE
CENTRE RIGHT
BOTTOM LEFT
BOTTOM MIDDLE
BOTTOM RIGHT
MATRIX (Remark 1)
HORIZONTAL LINE AT X (Remark 1)
VERTICAL LINE AT X (Remark 1)
DIAGONAL LINE FROM LEFT TOP
DIAGONAL LINE FROM RIGHT TOP
OTHER
DIGITAL
HI8 VIDEO
DVC VIDEO
TAPE
CD-ROM
DVD-ROM
CD-RW
DVD+RW
DVD-RW
DVD-RAM
DVD+R
DVD-R
HD-DVD
BD - BLUE RAY DISC
MULTIMEDIA CARD
MEMORY STICK
SD MEMORY CARD
SD MEMORY CARD MINI
CF MEMORY CARD
CF HDD
FLASH MEMORY
INTERNAL MEMORY
FLOPPY DISK
HARD DISK
STREAMER TAPE
CD MULTI SESSION
VLP
VIDEO CD
T
VT1
VT2
VT3
VT4
VT5
VT6
VT7
VT8
VT9
VTA
VTB
VTC
VTD
VTE
VTF
VTG
VTH
VTI
VTJ
VTK
VTL
VTM
VTN
VTO
VTP
VTQ
VTR
VTS
VTT
VTU
VTV
VTW
VTX
TIME / COLOUR
MORNING
NOON
AFTERNOON
EVENING
NIGHT
SPRING
SUMMER
AUTUMN
WINTER
WHITE
BLACK
RED
GREEN
BLUE
YELLOW
MAGENTA
PURPLE
PINK
CYAN
LIGHT
DARK
OTHER
LOCATION
LXX OTHER
FA
FA1
FA2
FA3
FA4
FA5
FA6
FA7
FA8
FA9
FAA
FAB
FAC
FAD
FAE
FAF
FAG
FAH
FAI
FAJ
FAK
FAL
FAM
FAO
FAP
FAQ
FAR
FAS
FAT
FAU
FAV
FAW
FAY
FAX
AUDIO
STEREO
MONO
DOLBY
DOLBY PRO LOGIC
DOLBY DIGITAL
DTS
SDDS CINEMA SOUND
THX
PCM
DAB
C
VC1
VC2
VC3
VC4
VC5
VC6
VC7
VC8
VC9
VCA
VCB
VCC
VCD
VCE
VCF
VCG
VCH
VCI
VCJ
VCK
VCL
VCM
VCN
VCO
VCP
VCQ
VCR
VCS
VCT
VCU
VCV
VCW
VCX
BATTERY / CONSUMPTION MATERIAL
NICD BATTERY
NIMH BATTERY
LITHIUM-ION BATTERY
LITHIUM BATTERY
ALKALINE BATTERY
ZINC-AIR BATTERY
MERCURY BATTERY
PB BATTERY
PRODUCT SPECIFIC BATTERY
INK COLOUR
INK BLACK
TONER
THERMAL TRANSFER FOIL
THERMAL TRANSFER PAPER
FILTER
BAG
BRUSH
PAD
BLADE
LAMP
FOIL
OTHER
VIDEO
PAL
NTSC
SECAM
HDTV
16:9 FORMAT
14:9 FORMAT
4:3 FORMAT
50 HZ
60 HZ
100 HZ
SP - NORMAL
LP - LONG PLAY
EP - EXTRA LONG PLAY
XP - EXTRA HIGH QUALITY
CINEMASCOPE
LETTERBOX
ZOOM MODE
3D MODE
P
VP1
VP2
VP3
VP4
VP5
VP6
VP7
VP8
VP9
VPB
VPC
VPE
VPF
VPG
VPH
VPI
VPJ
VPK
VPL
VPM
VPN
VPO
VPP
VPQ
VPR
VPS
VPT
VPU
VPV
VPW
VPY
VPZ
VPX
PHYSICAL ENVIRONMENT
EXTREME HEAT
EXTREME COLD
EXTREME HUMIDITY
EXTREME DRY
HIGH PRESSURE
LOW PRESSURE
HIGH SPEED
LOW SPEED
AT HIGH POWER / VOLTAGE
AT LOW POWER / VOLTAGE
HIGH NOISE LEVEL
LOW NOISE LEVEL
SILENCE
MUSIC
SPEECH
SMALL ROOM
LARGE ROOM
DIRTY ENVIRONMENT
CLEAN ENVIRONMENT
SMOKED ENVIRONMENT
ORIGINAL PACKING
FOREIGN PACKING
FULL
EMPTY
FILLING 10% - 30%
FILLING 40% - 60%
FILLING 70% - 90%
USED IN STONE HOUSE / WALL
USED IN WOODEN HOUSE / WALL
OTHER
OTHER
REMARK 1: PLEASE REFER TO THE LOCATION MATRIX FOR THE CORRECT VALUE OF XX.
FD
FD1
FD2
FD3
FD4
FD5
FD6
FD7
FD8
FD9
FDA
FDB
FDC
FDE
FDF
FDG
FDH
FDI
FDJ
FDK
FDL
FDM
FDN
FDO
FDP
FDQ
FDR
FDS
FDT
FDU
FDV
FDW
FDY
FDX
DATA
ZIP
XLS
DOC
PPT
JPG
EXIF
RAR
S
VS1
VS2
VS3
VS4
VS5
VS6
VS7
VS8
VS9
VSA
VSB
VSC
VSD
VSE
VSF
VSG
VSH
VSI
VSJ
VSK
VSL
VSM
VSN
VSO
VSP
VSQ
VSR
VSS
VST
VSU
VSV
VSW
VSX
SITUATION
INSIDE
OUTSIDE
AT THE BEACH
IN THE MOUNTAINS
UNDER WATER
IN AN AIRPLANE
ON A BOAT
IN A TRAIN
IN A CAR
ON A (MOTOR)BIKE
USED IN FOREIGN COUNTRY
AT THE BEGINNING
AT THE END
WHILE DRIVING
WHILE WALKING
WHEN NOT MOVING
WHEN OPEN
WHEN CLOSED
EXCESSIVE USING
LOW / RARE USING
PROFESSIONAL USING
UNUSED
UNPACKED
PROBLEM WITH SELF-RECORDED
PROBLEM WITH PRE-RECORDED
PROBLEM AT AUTO START
PROBLEM AT MANUAL START
AFTER SETUP / INSTALLATION
AT REMOTE OPERATION
AFTER CLEANING
DOWNLOAD
UPLOAD
OTHER
OTHER
OTHER
OTHER
VARIOUS
VARIOUS
VARIOUS
VARIOUS
VARIOUS
OTHER
FV
FV1
FV2
FV3
FV4
FV5
FV6
FV7
FV8
FV9
FVA
FVB
FVC
FVD
FVE
FVF
FVG
FVH
FVI
FVJ
FVK
FVL
FVM
FVN
FVO
FVP
FVQ
FVR
FVS
FVT
FVU
FVV
FVW
FVX
FORMAT
FORMAT
FORMAT
FORMAT
MEDIA
MD
MD1
MD2
MD3
MD4
MD5
MD6
MD7
MD8
MD9
MDA
MDB
MDC
MDD
MDE
MDF
MDG
MDH
MDI
MDJ
MDK
MDL
MDN
MDO
MDP
MDQ
MDR
MDT
MDU
MDV
MDW
MDY
MDZ
MDX
OTHER
www.iriscode.org
REV6.9 - 2012/09
www.iriscode.org
NOTICE: USE OF EXTENDED IRIS CODES IS OPTIONALAND DEPENDS ON COMPANY REQUIREMENTS.
BASIC PRINCIPLE OF EXTENDED IRIS CODES
1. BASIC USE
BASICALLY THE “SECTION CODE” FIELD CAN BE USED FREELY TO ENTER EITHER:
“STANDARD” (TECHNICAL) IRIS SECTION CODES
“NON-TECHNICAL FAILURE” (NTF) CODES
SIMPLE THREE-BYTE EXTENDED CONDITION CODES
(DUE TO THEIR DIFFERENT BASIC STRUCTURE, COMMON CODES THAT MIGHT CREATE CONFUSION WILL NOT EXIST)
SECTION CODE,
NTF CODE, or
EXT. CONDITION CODE
CONDITION
CODE
SYMPTOM
CODE
3
1
3
PCB
REF. NO.
7
9
DEFECT REPAIR
CODE
CODE
PART NO.
20
2
QTY
F
2
2
1
2
2
1
2. ADVANCED USE
A “STANDARD” IRIS LINE IN WHICH THE CONDITION CODE CONTAINS THE LETTER “ X ” IS CONVERTED INTO AN “ EXTENDED ” IRIS LINE.
CONDITION
CODE
EXTENDED
CONDITION CODE
DETAIL 1
DETAIL 2
3
7
9
VERSION /
CHANNEL /
FREQUENCY
INFORMATION
OTHER EXTRA DATA
(e.g. SERVICE PROVIDER)
TO BE
FURTHER DEFINED
X
3
1
20
2
REV6.9 - 2012/09
BASIC SCREEN LOCATION MATRIX
BASIC MATRIX
10
L20
L21
L22
L23
L24
L25
L26
L27
L28
L29
TOP LEFT
TOP LEFT
TOP LEFT
TOP LEFT
TOP LEFT
TOP LEFT
TOP LEFT
TOP LEFT
TOP LEFT
TOP LEFT
L30
L31
L32
L33
L34
L35
L36
L37
L38
L39
11
12
13
14
15
16
17
18
19
TOP MIDDLE
TOP MIDDLE
TOP MIDDLE
TOP MIDDLE
TOP MIDDLE
TOP MIDDLE
TOP MIDDLE
TOP MIDDLE
TOP MIDDLE
TOP MIDDLE
21
22
23
24
25
26
27
28
29
L40
L41
L42
L43
L44
L45
L46
L47
L48
L49
TOP RIGHT
TOP RIGHT
TOP RIGHT
TOP RIGHT
TOP RIGHT
TOP RIGHT
TOP RIGHT
TOP RIGHT
TOP RIGHT
TOP RIGHT
60
50
70
L10
L11
L12
L13
L14
L15
L16
L17
L18
L19
30
20
40
90
80
L50
L51
L52
L53
L54
L55
L56
L57
L58
L59
31
32
33
34
35
36
37
38
39
CENTRE LEFT
CENTRE LEFT
CENTRE LEFT
CENTRE LEFT
CENTRE LEFT
CENTRE LEFT
CENTRE LEFT
CENTRE LEFT
CENTRE LEFT
CENTRE LEFT
41
42
43
44
45
46
47
48
49
DETAILED MATRIX
L60
L61
L62
L63
L64
L65
L66
L67
L68
L69
CENTRE MIDDLE
CENTRE MIDDLE
CENTRE MIDDLE
CENTRE MIDDLE
CENTRE MIDDLE
CENTRE MIDDLE
CENTRE MIDDLE
CENTRE MIDDLE
CENTRE MIDDLE
CENTRE MIDDLE
CENTRE RIGHT
CENTRE RIGHT
CENTRE RIGHT
CENTRE RIGHT
CENTRE RIGHT
CENTRE RIGHT
CENTRE RIGHT
CENTRE RIGHT
CENTRE RIGHT
CENTRE RIGHT
51
52
53
54
55
56
57
58
59
61
62
63
64
65
66
67
68
69
L70
L71
L72
L73
L74
L75
L76
L77
L78
L79
L80
L81
L82
L83
L84
L85
L86
L87
L88
L89
11
12
13
21
22
23
31
32
33
14
15
16
24
25
26
34
35
36
17
18
19
27
28
29
37
38
39
41
42
43
51
52
53
61
62
63
44
45
46
54
55
56
64
65
66
47
48
49
57
58
59
67
68
69
71
72
73
81
82
83
91
92
93
74
75
76
84
85
86
94
95
96
77
78
79
87
88
89
97
98
99
BOTTOM LEFT
BOTTOM LEFT
BOTTOM LEFT
BOTTOM LEFT
BOTTOM LEFT
BOTTOM LEFT
BOTTOM LEFT
BOTTOM LEFT
BOTTOM LEFT
BOTTOM LEFT
L90
L91
L92
L93
L94
L95
L96
L97
L98
L99
71
72
73
74
75
76
77
78
79
BOTTOM MIDDLE
BOTTOM MIDDLE
BOTTOM MIDDLE
BOTTOM MIDDLE
BOTTOM MIDDLE
BOTTOM MIDDLE
BOTTOM MIDDLE
BOTTOM MIDDLE
BOTTOM MIDDLE
BOTTOM MIDDLE
81
82
83
84
85
86
87
88
89
BOTTOM RIGHT
BOTTOM RIGHT
BOTTOM RIGHT
BOTTOM RIGHT
BOTTOM RIGHT
BOTTOM RIGHT
BOTTOM RIGHT
BOTTOM RIGHT
BOTTOM RIGHT
BOTTOM RIGHT
91
92
93
94
95
96
97
98
99
LH1
LH2
LH3
LH4
LH5
LH6
LH7
LH8
LH9
HORIZONTAL LINE AT 11
HORIZONTAL LINE AT 14
HORIZONTAL LINE AT 17
HORIZONTAL LINE AT 41
HORIZONTAL LINE AT 44
HORIZONTAL LINE AT 47
HORIZONTAL LINE AT 71
HORIZONTAL LINE AT 74
HORIZONTAL LINE AT 77
LV1
LV2
LV3
LV4
LV5
LV6
LV7
LV8
LV9
VERTICAL LINE AT 11
VERTICAL LINE AT 12
VERTICAL LINE AT 13
VERTICAL LINE AT 21
VERTICAL LINE AT 22
VERTICAL LINE AT 23
VERTICAL LINE AT 31
VERTICAL LINE AT 32
VERTICAL LINE AT 33
LDL DIAGONAL LINE FROM LEFT TOP
LDR DIAGONAL LINE FROM RIGHT TOP
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