Online www.credit-du-nord.fr Via mobile phone or tablet Download the free app from the App Store* or Google Play** By telephone Étoile Direct and Étoile Direct Bourse: 3450 €0.40/min + local carrier charges To sign up for these services, call: 0 810 36 36 36 * App Store is a service by Apple Inc. ** Google Play is a service by Google Inc. All paper is recycled at Ecofolia €0.06/min + local carrier charges Crédit du Nord - Société Anonyme with capital of EUR 890 263 248 - SIREN 456 504 851 - RCS Lille - VAT No. FR83 456 504 851 - Registered address: 28, place Rihour - 59000 Lille - Central office: 59, boulevard Haussmann 75008 Paris - Insurance brokerage company registered with the ORIAS under the No. 07 023 739 - DCA - May 2016 - Translated by: Technicis Finance our online services for a bank that's always close to you private customers pricing conditions APPLICABLE FROM MAY 1, 2016 contents editorial Please find enclosed the rates for products and services reserved for our “Private” customers. These tariffs apply from May 1, 2016 onwards. These rate details are available at any of our branches or on our website: www.credit-du-nord.fr The rates set out in this document are not exhaustive. Ask your Adviser for more information before making any transaction for which the rate is not indicated in this document. The rates may be modified at any time, subject to notification prior to their application. Only rates indicated as “incl. tax" are subject to VAT (VAT rate in force at January 1, 2016: 20.00%). Standard tariffs* € LIST OF SERVICES • Subscription to remote banking services (online) Subscription to an account balance text alert service (Étoile Infos) 2.00 incl. taxes/month, equating to 24.00 incl. taxes/year 3.00 incl. taxes/month for up to 6 alerts per month, equating to 36.00 incl. taxes/year • • • 4 account statements 4 account fees 4 branch services 5 5 REMOTE BANKING online banking 5 telephone banking 5 étoile infos 5 6 cards 6 transfers 7 withdrawals and tip sepa 8 cheques 8 value dates execution terms of payment transactions 9 PACKAGE OFFER OF SERVICES 10 9 the norplus agreement 10 specific offering of banking services 10 IRREGULARITIES AND INCIDENTS 12 12 Classic Visa Card deferred debit 50.00/year special transactions 12 Visa Electron Card with account checking 38.00/year payment incidents 12 OVERDRAFTS AND LOANS 13 Fee per one-time transfer (SEPA transfers) 1.00 per withdrawal from the fourth withdrawal per month 5.00 - at the branch per transfer - online • opening, modifying and closing handling charges • • 4 50.00/year • • 2 OPENING, OPERATING AND MONITORING Classic Visa Card immediate debit Fee for withdrawing cash from an ATM belonging to another bank (for euro withdrawals in the eurozone using an international payment card) • STANDARD EXTRACT OF TARIFFS YOUR MEANS OF PAYMENT AND TRANSACTIONS The tariffs below do not include service packages, promotions or special rates offered to certain customers. • page free Payment of a SEPA transfer overdrafts 13 consumer loans 13 mortgages 14 guarantees and endorsements given 14 SAVINGS AND INVESTMENTS 15 financial investments 15 - fee for transfer mandate set-up free - fee for transfer payment free discretionary management 8.00 pension savings plan per transaction capped at Handling charges 80.00/month Insurance for loss or theft of means of payment (Sécurité Bleue) Account management fee 35.60/year 17 life insurance gestion initiale 17 statements 2.00/month INSURANCE AND PROVIDENCE SCHEMES 18 24.00/year INHERITANCE 18 RESOLVING A DISPUTE 18 equating to * Credit establishments undertake, within the framework of the Consultative Committee for the Financial Sector (CCSF), to present a standard tariff extract in the header of their tariff booklets and online. 2 15 bank savings 3 € opening, operating and monitoring your account to rent a safe deposit box of up to 500 dm3 with content value limited to EUR 80,000 Research fee (certificate, duplicate statements, etc.) € • Account management fee for non-resident customers 39.00 free Assistance in changing direct debit details free • • Mortgage requisition (excluding disbursements) Account opening 47.00 Basic Banking Service(1) free Account closing List of automatic and recurrent transactions provided at the Customer’s request when closing the account free Request for statements from the Clerk’s Office (excluding disbursements) Request for cadastral or mortgage statements (excluding disbursements) Service charge on purchase or sale of foreign banknotes Service charge on purchase or sale of traveller’s cheques • • free • ACCOUNT STATEMENTS • Account statements - monthly 1.90 + postal fees Statement faxed by the Étoile Direct telephone service 4.00 Online account statement (Online banking(3)) free - annual delivery 42.00/year - biannual delivery 48.00/year - quarterly delivery 62.00/year 20% + postal fees(2) Capital gain or loss statement (annual) Account management fees free 2.00/month norplus benefit • • • • • included Mail available in branch 100.00/year Registered delivery (excluding chequebook) 12.60 incl. taxes Sending a fax 6.00 incl. taxes Issuing an IBAN (RIB) minimum free Inactive account (after 12 months of inactivity within the meaning of Article L 312-19 of the French monetary and financial code)(4) 30.00/year per account BRANCH SERVICES • • • Subscription(7) to remote banking service (Internet - including 6 account alerts(8) and 10 stock market alerts/month) norplus benefit • equating to 66.00/year 72.00 9.00 1.50%(6) (minimum 8.00) included 0.32 incl. taxes 0.50 incl.taxes 20% norplus benefit • • • • discount Fees per one-time or permanent SEPA (9)(10) free free Online account statement option free Life Insurance transactions option free Étoile Direct and Étoile Direct Bourse (stock market): • • • transfer Stock market option BANKING BY TELEPHONE • 2.00 incl. taxes/month Fees for using remote banking services (internet) -cost per additional account alert free ACCOUNT FEES • • - cost per additional stock market alert - delivery upon request 16.50/quarter, www.credit-du-nord.fr and from our smartphone and tablet apps Securities portfolio statement 13.00 50.40 incl. taxes € ONLINE BANKING discount - annual delivery • (2) Investment account statement norplus benefit • remote banking free - additional (ten-day, daily) • • • discount • OPENING, MODIFYING AND CLOSING ACCOUNTS • • • • • 20% norplus benefit 3450 Subscription to remote banking service (telephone - Étoile Direct and Étoile Direct Bourse) €0.40/min + local carrier charges free 0.40/min. Communication cost + price of the call(11) Account or securities statement sent by fax 4.00 Fee per one-time SEPA(9) transfer 3.75 ÉTOILE INFOS Account alerts by SMS or e-mail Instant transaction history 5.50 Fee per cash withdrawal at Crédit du Nord Group counters without a cheque issued free Safe deposit box rental fee From 120.00 incl. tax(5) /year - depending on size and option 4 • Subscription to a product offering account alerts by SMS or e-mail (Étoile Infos - 6 account alerts(8) per month included) 3.00 incl. taxes/month norplus benefit included(3) - cost per additional alert 0.32 incl. taxes 20% norplus benefit discount 5 your means of payment and transactions € Bank card transactions outside the eurozone • - payment by card € CARDS Visa Infinite card fee 355.00/year Visa Premier card fee 137.00/year Visa Classic card fee 50.00/year Visa Electron card fee 38.00/year Visa Plus card fee 31.00/year norplus benefit included • Deferred debit (available on Visa Classic, Visa Premier, and Visa Infinite cards) • Debit-credit option (13) (option linked to the opening of Étoile Avance revolving credit, available on Visa Classic and Visa Premier cards) free • Regional picture option (available on Visa Classic and Visa Premier cards) free • Contactless feature (available on Visa Classic, Visa Premier, and Visa Infinite cards) free • • • “Jeunes” prepaid card fee (12) free free Monéo Vert card fee 15.00/year American Express card fees Platinum American Express card fee Gold American Express card fee 590.00/year 185.00/year Green American Express card fee 95.00/year 20% norplus benefit discount Fees per withdrawal at a Crédit du Nord Bank ATM(15) - Non Crédit du Nord Group and Société Générale Group ATM •w ith a Visa Premier, Visa Infinite, or “Jeunes” prepaid card •w ith an American Express Green, Gold, or Platinum Card • • free free 2.80%(6) 2.00% (minimum 3.00) + 2.80%(6) Card stop-payment (freeze) fees - for loss or theft(17) free - for fraudulent use by a third party free • Fees for reporting a decision to revoke a bank card to Banque de France 45.00 • Fees for sending a bank card - automatic to customer’s home for renewal or replacement • • • • • free 5.20 + postal charges(18) - other cases Selection of PIN(19) free PIN request 11.10 Replacement of a card (excluding fraud or technical problem) 11.10 Bank card invoice wrongly disputed 44.00 Search fees (supporting document for a bank card invoice) 21.00 TRANSFERS • • • Fees per one-time or permanent online SEPA transfer order(10) Fees per one-time or permanent internal account-toaccount SEPA transfer for the same account holder Internal SEPA transfer to account of another account holder or external SEPA transfer whoever the beneficiary: free free - fee per one-time SEPA transfer free 1.00/ withdrawal 2%(6)/ withdrawal (minimum 3.00) Fees per cash withdrawal at counters out of Crédit du Nord Group 5.60 Fees for any payment by card free 6 Commission on transactions carried out by American Express card: Other • withdrawals/ month (16) • with a Visa Electron or Visa Plus card 6.30 + 3.10%(6) - cash withdrawal at another bank’s ATM(15) 3 free • with a Visa Classic card - cash withdrawal at a branch SEPA(9) transfers within the EEA(20) Fees per withdrawal at an ATM(15) of another bank - Crédit du Nord Group or Société Générale Group ATM 4.10 + 3.10%(6) - payment by card Bank card transactions in France and eurozone • • - cash withdrawal at another bank’s ATM (17) (14) • • • • 18.00/year Internal ATM card fee 1.20 + 3.10%(6) (15) Bank card fees • • • • • Commission on transactions carried out using a bank card: • • by Étoile Direct telephone (only in France) 3.75 • paper based 5.00 - fee per permanent SEPA transfer(21) 1.45 Fees per SEPA transfer received free Note: the IBAN(22) now being mandatory for any transfer to the SEPA zone, we urge you to collect this information from your beneficiaries. We would like to draw your attention to the fact that your account number, even as an IBAN, should be disclosed with care to third parties and restricted to transactions where the disclosure of such information is essential. 7 your means of payment and transactions (continued) SEPA(9) transfers outside the EEA(20) and non-SEPA transfers (24)(25) € Cheques issued abroad (24)(30) • Fee per transfer sent or received < EUR 12,500 14.00 • Payment of cheque issued abroad or presentation of cheque from abroad < EUR 12,500 14.00 • Fee per transfer sent or received ≥ EUR 12,500 Consult your Adviser • Payment of cheque issued abroad or presentation of cheque from abroad ≥ EUR 12,500 Consult your Adviser Non-SEPA transfers sent or received in Swedish kronor (SEK) are subject to the same tariffs – excluding foreign exchange commissions(24) – as SEPA transfers within the EEA(20), on a shared-cost basis, provided that your orders are accompanied by the recipient’s IBAN(22) for the non-SEPA transfers sent. WITHDRAWALS AND TIP SEPA(26) SEPA(27) direct debits and SEPA interbank payment orders received • Fee for setting up a SEPA direct debit mandate on the account free • Fee per payment of a SEPA direct debit or a SEPA payment order free • Stop-payment on SEPA(17) direct debit or payment order free • Revocation of mandate or creditor 13.00 limited to one invoice/day SEPA (27) direct debits sent • • ICS Transactions are recorded at the value of D-day (31) (cash payments, cash withdrawals at counters and ATMs, cheques issued, SEPA and non-SEPA transfers, etc.) except technical delays for: • Issuance of bank cheque • Handover of cheques 1 business day prior - cheques from banks within Crédit du Nord Group 1 business day later - cheques from other banks • Receipt of a non-SEPA transfer in a non-EEA currency(20) 1 calendar day later(32) EXECUTION TERMS FOR PAYMENT TRANSACTIONS Deadlines for sending SEPA transfer orders number request 30.00 Issuance of SEPA direct debit 1.45 (28) VALUE DATES CHEQUES Cheques in France • • Payment of cheque and remittance of cheques in euros free Issuance of euro chequebook at counter free • Insurance of an Emploi Service chequebook at counter free • Automatic chequebook renewal free • Chequebook shipping fee • Fee for stop-payment of cheque(s) or chequebook(s) by issuer • • • Order placed at a branch 4 p.m. Remote banking transfer order 7 p.m. Online transfer order 11:30 p.m. Transactions are recorded only on business days of the Bank and within the meaning of Article L.133-4 of the French monetary and financial code, which may vary depending on the payment methods used and the method of transmission chosen. Any payment order received after the deadline is deemed to have been received on the following business day. Thus the execution of orders received on a Saturday or Sunday is systematically deferred to the subsequent business day. Deadlines for the transmission of non-SEPA transfer orders 5.20 + postal fees(18) 14.50 included norplus benefit • Cheque drawn using non-compliant method (charged to the beneficiary) • Fees for issuing a Bank Draft (29) 5.00 14.00 included norplus benefit 8 9 Consult your Adviser package offer of services € THE NORPLUS AGREEMENT Essential: key services included in the Norplus Agreement • Choice of bank card (33) • Additional Purchase Coverage (34) • • • Temporary cash facility (33) • VISA Classic card included or Visa Premier card included • Coverage to protect your purchases made with your bank card included: - up to EUR 2,000 with Norplus Visa - up to EUR 3,000 with Norplus Premier • Sécurité Bleue insurance included Insurance package for loss or theft of means of payment, keys, and papers •O verdraft authorisation from EUR 300 • If it does not exceed EUR 8/quarter for the Visa option or EUR 24/quarter for the Premier option Exemption of any debtor interest • Day-to-day account management • Routine transactions (transfers, ordering chequebooks) • Online account management service (7) • Online statements (optional service included) • Management of securities portfolios and life insurance policies • 6 account alerts(8) by SMS or e-mail, Étoile Infos(35) • • • Stop-payment on cheque(s) or chequebook(s) • Exemption from fees (36) Issuance of bank cheque Account management fee • Exemption from fees Useful: preferential rates on freely chosen banking services • • • • • • • • • Solution for handling litigation: Legal Protection Guaranteed income in case of accidental death: Sécurité 12 insurance Guarantee benefit in case of accidental death: Sécurité Épargne insurance American Express card fee(33) (14) • 20% discount Custody fees for securities on deposit(37) Credit administrative charges Patrimonial account statement Safe deposit box rental fee(38) Flat fee for Gestion Initiale(39) Enjoyable: everyday benefits on your online purchases • • Included The Norplus Club Package fee (tariffs incl. taxes): • • • • • Norplus Visa Option Norplus Premier Option Annual fee EUR 104.40(40) (41) EUR 208.80(40) (42) Quarterly fee EUR 26.10(40) (41) EUR 52.20(40) (42) Monthly fee EUR 8.70(40) (41) EUR 17.40(40) (42) Under 26 years old 50% discount 2nd holder on joint account 50% discount SPECIFIC OFFERING OF BANKING SERVICES Incidents Offer reserved for customers in a difficult financial situation(33)(43) • Package fee including (43): - a Visa Electron card -u nlimited SEPA(27) direct debits and SEPA payment orders (TIP)(26) -4 SEPA transfers/month, including at least 1 standing SEPA transfer - 6 account alerts per month(8) 3.00 incl. taxes/month • Handling charges in writing if the Temporary Overdraft Facility is exceeded or in case of an unauthorised debit (44) - 2 bank cheques per month -subscription to the remote banking (online) service to view account information 10 11 4.00 per transaction with a ceiling of 20.00/month irregularities and incidents € HANDLING CHARGES • Handling charges if the Temporary Overdraft Facility amount is exceeded or in case of an unauthorised debit(44) 8.00 per transaction with a ceiling of • Fee for rejected direct debit for insufficient funds (SEPA(27) direct debits and SEPA payment orders (TIP)(26)) • Fee for notification of unauthorised negative account balance • 126.00 Fees per opposition to a third-party account holder 126.00 Fees per entry - attribution 126.00 Fee per administrative stop-payment • Fee following notification by Banque de France of removal of cheque-writing facility - minimum - maximum • FICP warning(46) 39.00 • Example: on 01/10/2015, for an account debit of EUR 900 over 20 days at a rate of 17.92%, the interest amounts to EUR 8.96, i.e. an APR of 19.92% • • • Temporary Cash Flow Facility from EUR 300 (33) - Rates • Authorised overdraft(33) Maximum regulatory rate published quarterly in the Journal Officiel Consult your Adviser Consult your Adviser - Rates 1.20% of the amount borrowed (Minimum - Administration charges 80.00) • Fixed minimum fees on debit interest per period Cheques CONSUMER LOANS(33) Fees per cheque rejected for insufficient funds (including all sums charged by the Bank, regardless of the currency or justification of these sums) • 5.80 Renewable credit - Fixed rate for rejected cheque ≤ EUR 50 30.00 - Fixed rate for rejected cheque > EUR 50 50.00 Payment of a cheque issued in violation of banking prohibition 59.00 Fee for returned unpaid cheque (paid by beneficiary), except for insufficient funds 19.00 Note: The rejection of a cheque for lack of funds involves the immediate prohibition from issuing cheques on all accounts held by the issuer at all banks. This suspension lasts for five years. It involves registration with the National Bad Cheque Registry and the Central Cheque Register of the Banque de France, where people prohibited from issuing cheques are listed. The lifting of the prohibition may be obtained at any time after the situation has been resolved by the customer. You have the possibility of informing your Advisor of the means (telephone, e-mail) by which you wish to be informed of a lack of funds before rejection of the cheque by the Bank. 12 € Non-contractual overdraft inferior to a 3-month time period(44) - Maximum Annual Percentage Rate (TAEG) or Overall Effective Rate (TEG) 28.10 PAYMENT INCIDENTS • 8.00%(48) OVERDRAFTS(33) of the amount of the stop-payment with a ceiling of 2.40% incl. taxes(45) 55.20 incl. taxes 288.00 incl. taxes Amicable recovery fees 3.00%(48) overdrafts and loans 126.00 • 25.60 Overdue payments on managed loans - personal loans 10% • 13.00 - registered post (49) Fees per notice to a third-party account holder Equal to the amount of the order (maximum 20.00) - regular post - mortgages(47) 80.00/month SPECIAL TRANSACTIONS • • • € Other Consult your Adviser Étoile Avance - Automatic management option free - Debit/credit option(13) (option linked with the opening of an Étoile Avance renewable credit, available on Visa Classic and Visa Premier cards) free Instalment loan • Consult your Adviser Étoile Express 1.20% of the borrowed amount (minimum 80.00) - administrative charges 20% norplus benefit • • • • discount Étoile Jeune Actif Computer Loan Consult your Adviser Étoile Études Student Loan Prêt Épargne Projet Instalment loan linked to prior savings 13 overdrafts and loans (continued) savings and financial investments € MORTGAGES(33) • • Libertimmo 1 Fixed-rate mortgage • Libertimmo 3 Capped adjustable-rate mortgage • Valorimmo In fine fixed-rate or capped floating-rate mortgage • Bridge loan Fixed-rate loan • Crédit Global Immobilier Financing a new real estate purchase before reselling the current property • Administrative charges • of the borrowed amount 975.00 1.20% of the Loan renegotiation fees remaining capital - minimum 480.00 - maximum 975.00 • 0.50%(52) 2.00%(52)(53) Free rates discount Contractual modifications fees 200.00 Re-publication of amortisation schedule 30.00 Mortgage discharge fee 210.00 1.75% CEL, PEL, or PEP transfer to another institution (excluding Crédit du Nord Group) 84.00 Étoile Direct Bourse online or telephone service Branch • up to EUR 7,500 0.55% 1.35% • between EUR 7,501 and 15,000 0.55% 1.15% • between EUR 15,001 and 100,000 0.45% 1.00% • over EUR 100,000 0.30% 0.65% free 9.00 • for shares (fixed + proportional) 8.50 15.00 • for rights and bonds 8.50 8.00 -o rder not executed or cancelled free free Orders sent through (shares, rights, and bonds) - minimum commission(54) per order Consult your Adviser Éco-Prêt à Taux Zéro (zero rate eco-loan) Prêt Conventionné (agreed loan) - Livret Jeune - plus a fixed commission for shares Prêt Épargne Logement (home purchase savings plans) Prêt à Taux Zéro+ (zero rate loan loan) Consult your Adviser 1.20% of the borrowed amount • Deferred Payment Service (SRD)(55) - purchase commission(54)(56) • minimum 480.00 - commission on sale • maximum 975.00 - renewal commission(57) 20% norplus benefit discount • 2.50% (minimum 27.00/ quarter) (50) 14 free 0.60% (minimum 15.00) Index-linked government bonds 0.85% (minimum 15.00/order) - order not executed or cancelled 120.00 max Annual proportional fee 0.30 % -p roportional commission GUARANTEES AND ENDORSEMENTS GIVEN Set-up fees 0.40%(52) - commission proportional(54) to the total amount of the order: 20% - administrative charges • - Compte d’Épargne Logement (excl. government premium) Transactions Securities listed on Euronext Paris, Brussels and Amsterdam Regulated loans • 1.25% FINANCIAL INVESTMENTS 480.00 norplus benefit • • • • 0.75% -L ivret d’Épargne Populaire (subject to tax conditions) - Plan d’Épargne Logement (excl. government premium) • 1.20% - maximum • • • Consult your Adviser 0.75% - Livret A - Compte Sur Livret - minimum • Government regulated rates - Livret de Développement Durable Libertimmo 4 Mortgage, at a fixed rate then at an adjustable capped rate • € BANK SAVINGS(51) • Additional fees: costs inherent to current financial transaction taxes(58) 15 free Consult your Adviser savings and financial investments (continued) Securities listed abroad excluding Euronext Brussels and Amsterdam Europe (59)(60) • • • • • • • • € - Diversified 0.50 to 2% 2.00% - over EUR 7,500(54) 1.80% Rest of the world 2.00% • • - Equities 2.00% Details and conditions of your SICAVs and mutual funds are indicated in the regulatory information document approved by the AMF (French financial markets authority), available at our branches or on our SICAV/mutual fund website. Gold transactions 3.60% Transaction fee (minimum 39.00) Recovery of costs incurred 68.40 incl. taxes Managed or advised accounts and contracts - up to EUR 7,500(54) 2.30% - over EUR 7,500(54) 2.00% - plus fixed fees for Asia 45.00 • Minimum(54) per order 22.00 PENSION SAVINGS PLAN Order not executed or cancelled Additional fees: costs inherent to current financial transaction taxes(58) Securities management Custody rights to an unmanaged account (calculated on the value of the securities portfolio at 31/12 of the previous year) - sliding scale per bracket: • up to EUR 2,300 • from EUR 2,301 to 38,000 • from EUR 38,001 to 152,000 • over EUR 152,000 - plus a fixed fee per line free Consult your Adviser DISCRETIONARY MANAGEMENT • • 29.90 incl. taxes 0.30% incl. taxes 0.21% incl. taxes 0.12% incl. taxes Transfer fees 2.00%(64) Antarius Sélection MultiCapi (unit-linked, self-managed contract) • Antarius Avenir(65) (unit-linked, self-managed contract) Antarius Duo (steered management contract) Antarius Horizon(65) / Antarius Horizon Premium(65) (scalable management contract) Antarius Donation (prepare for the future of your children or grandchildren) • • 10.54 incl. taxes 20% discount free Foreign securities outside Euroclear - encashment of dividends and coupons 6.00% incl. taxes(61) - repayment of securities 1.20% incl. taxes(61) Allocation of non-listed securities to a PEA (equity savings plan) or PEA PME (equity savings plan for SMEs) - administrative charges 240.00 incl. taxes Transfers of securities - within Crédit du Nord Group free - outside Crédit du Nord Group • c ommission proportional to the amount of capital 0.15% incl. taxes • fixed commission per line 16 = 3.00% 20.00 • • securities on deposit in other countries SICAV and mutual funds An innovative range of SICAV and mutual funds, from the most diversified to the most specialised - Monetary GER membership fees(63) Antarius Sélection (multi-vehicle policy with open management) • • securities on deposit in other countries • registered securities • fixed charges transfer of a PEA/PEA-PME Entry fees Antarius PERP • • securities on deposit in France, Belgium, or the Netherlands 4.02 incl. taxes SICAV shares and mutual fund units distributed by the Bank Consult your Adviser LIFE INSURANCE AND CAPITALISATION 55.80 incl. taxes 19.20 incl. taxes 64.80 incl. taxes • Entry fee = 3.00% Fixed-rate commission per eligible Life Insurance policy or Capitalisation Contract - For assets under management of EUR 100,000 or less(66) - For assets under management of more than EUR 100,000(66) • 20.00 incl. taxes/month 32.00 incl. taxes/month 20% norplus premier benefit discount Fee for arbitrage of investment vehicles as part of Gestion Initiale included STATEMENTS • Investment account statement - annual delivery 42.00/year - biannual delivery 48.00/year - quarterly delivery 62.00/year 20% norplus benefit • Entry fee (62) = None Entry fees for contributions < EUR 37,500 = 3.90%, ≥ EUR 37,500 = 3.50% Entry fee = 3.90% GESTION INITIALE • securities on deposit in France, Belgium, or the Netherlands 14.40 incl. taxes • 0.25 to 2% - Multi-management - up to EUR 7,500(54) norplus benefit • • € - Bonds • discount Securities portfolio statement - annual delivery free - delivery upon request 13.00 + postal charges(2) Capital gain or loss statement (annual) 17 free insurance and providence schemes • • Insurance fee for loss or theft of means of payment (Sécurité Bleue) - single person form - second person form included Legal Protection, a solution for your disputes 71.00/year 20% discount Sécurité 12(67), insuring your income in the event of accidental death - option A - option A+ norplus benefit • • 291.00/year 33.00/year 63.00/year 20% discount Assurance des Accidents de la Vie (Personal Injury Insurance)(70) to cope with the lasting consequences of personal accidents Antarius Protection(71), all-causes death insurance Antarius Dépendance(72), insurance to cope with loss of autonomy Consult your Adviser Capital Obsèques (Funeral Benefit)(73), insurance to pay for funeral costs Home Insurance Auto Insurance Consult your Adviser inheritance • 37.00/year 54.50/year 20% discount - option B(68) Sécurité Épargne(69), insuring your saving in the event of accidental death - option 1 - option 2 norplus benefit • • • • • • 35.60/year 33.60/year norplus benefit norplus benefit • € Fees charged when closing an estate succession file (maximum EUR 750.00)(74) € 85.00 - assets up to EUR 3,000 + 0.50% of assets - assets > EUR 3,000 and up to EUR 15,000 + 0.50% of assets - assets > EUR 15,000 and up to EUR 45,000 + 0.50% of assets - assets over EUR 45,000 + 0.50% of assets 155.00 205.00 405.00 0.22% Annual maturity cost of assets resolving a dispute Your Adviser is your dedicated contact person to answer any questions you may have about your account management and provide the right solutions. He is also available to provide you with the current terms and conditions of your bank account agreement at any time. However, if you experience continued difficulties in your banking relations, you may contact our Consumer Service Department by writing to Service Consommateurs - 59, Boulevard Haussmann, 75008 Paris. Lastly, if the dispute cannot be resolved, and in accordance with the mediation charter of Crédit du Nord Group, you may refer the matter to our Mediator at no charge: - b y filing an electronic request on the Mediator’s website: www.mediateur.groupe-credit-du-nord.com - b y sending a letter to the following address: Le Médiateur du Groupe Crédit du Nord Monsieur Yves Gérard - 59 Bd Haussmann, 75008 Paris. 18 (1) Reserved for customers falling within the remit of Articles L. 312-1 and D. 312-5 of the French monetary and financial code. (2) For paper notices, according to the tariffs of La Poste at 01/01/2016. In France: EUR 0.70 incl. tax at slow rate and EUR 0.80 incl. tax at fast rate up to 20 gr. (3) If subscribed to the online service. (4) Excluding Livret A, LEP, PEP, Livret Jeune, PEL, and CEL. The total amount of fees and commissions of any kind deducted annually per account may not exceed EUR 30. For PEA, PEA-PME, and financial securities accounts, the fees and commissions deducted annually per account may not be greater than the fees and commissions that would have been deducted if the account had not been considered inactive within the meaning of Article L 312-19 of the French monetary and financial code. (5) From EUR 240.00 incl. tax for non-customers of one of the Banks within Crédit du Nord Group. (6) Of the amount of the transaction. (7) Excluding connection charges. (8) The six account alerts include messages informing customers of the availability of their means of payment. (9) Standard Euro transfer to the SEPA zone(23), without limit of amount, in shared fees, with mandatory use of the IBAN(22). Given that Switzerland and San Marino are not part of the EEA(20), SEPA transfers to or from those countries are subject to the “Non-EEA SEPA transfer(20)” tariffs. (10)Within the limit of the standard daily maximum (EUR 2,400) including for transfers to Switzerland and San Marino. For any transfer above that amount, consult your Adviser. (11) For any calls regarding the management of your contracts or claims, please contact your branch (price of a local call). (12) Deferred debit: second-to-last business day of the month. (13) Excluding cost of the card and the associated credit. (14)The 1st year: 50% discount for any subscription to a Green Card or Gold Card from American Express or free with the Green Card for holders of Norplus Premier. (15) ATM: Automated Teller Machine. (16) Additional withdrawal: EUR 1. (17) Pursuant to Article L. 133-26 of the French monetary and financial code. (18) EUR 5.64 incl. taxes on 01/01/2016 for sending with remit against signature. (19) Via a voice server (Service EUR 0.40/min + price of a call). (20)The European Economic Area (EEA) consists of the 28 member countries of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus (Greek part), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom) plus Iceland, Liechtenstein, and Norway. Note: Switzerland and San Marino are part of SEPA zone(23) but are not part of the EEA. (21) In France only. (22) International Bank Account Number. (23) SEPA (Single Euro Payments Area) featuring the 31 member countries of the EEA(20), Switzerland, San Marino, and Monaco. (24)For any transaction in a foreign currency requiring exchange, provide for a potential exchange commission: consult your Adviser. (25) Excluding any fixed correspondent fees. If these non-SEPA transfers are made with the choice “all costs to us”, this must include: - flat charge of EUR 29.00 excl. tax on non-SEPA transfers ≤ EUR 100,000, - flat charge of 0.10% excl. tax on non-SEPA transfers > EUR 100,000. (26) Since February 1, 2016, the TIP (interbank payment order) may be replaced at the issuer’s option with the TIPSEPA, subject to the rules on the SEPA direct debit. (27) Charges in Euro debiting or crediting accounts open on the books of establishments located in the SEPA zone(23) (28) SCI: SEPA Creditor Identifier designating a single given creditor. (29) Cheque issued in a format not compliant with the usual standards of the profession. Pre-barred, non-negotiable forms issued by a bank are customarily used. (30) Euro and other currency for all countries excluding mainland France and the overseas departments and territories. (31) D: day of processing of the transaction. (32) 2 additional business days in the event of currency transfers. (33) Subject to acceptance by the Bank. (34) The Garantie Achat (Purchase Coverage) may be taken out separately with our partner SPB at the price of EUR 10 incl. taxes/year. (35) Beyond 6 alerts, the charge is EUR 0.32 incl. tax per additional alert with a 20% discount through Norplus. (36) Transactions are exempt as part of normal operation of the account. (37) Except managed and advised accounts. (38) Of a maximum volume of 500 dm3, with coverage limited to EUR 80,000. (39) Only for holders of Norplus Premier. (40) Of which EUR 0.05 incl. tax/month is paid to our partner CFC per member of Club Norplus and of which EUR 0.017 incl. taxes/month is paid to our partner SPB per member for the Purchase Coverage. (41) Of which EUR 1.29 excl. tax/month is subject to VAT. (42) Of which EUR 1.57 excl. tax/month is subject to VAT. (43) Content of the offer compliant with point III of Article R. 312-4-3 of the French monetary and financial code. (44) This information does not imply any loan commitment on the part of the Bank. (45) Of the amount of the Bank loan. (46) Fichier des Incidents de Crédits aux Particuliers (national register of household credit repayment incidents). (47) On a prorata temporis basis. Loans subject to Articles L. 312-1 et seq. of the French consumer code. (48) Fee on the amount of the overdue unpaid amount. (49) Loans subject to Articles L. 311-1 et seq. of the French consumer code. (50) Of the guaranteed amount. (51) Interest rate in force on 01/01/2016. These rates may be modified at any time at the initiative of the Public Authorities or the Bank. (52) Before taxes and/or social security deductions. (53) Rate corresponding to the regulatory minimum. (54) Where appropriate, costs related to the financial transaction taxes in force may be added to these fees. (55) These rates apply on top of the usual brokerage fees. (56) The rate is fixed regardless of the duration of the cash flow advance. It may be revised on a monthly basis according to market conditions. (57) May only be carried out at your branch. (58) Financial transaction taxes apply on certain purchases of shares or equivalent company capital securities, depending on their nationality and their stock market capitalisation. For further information, please contact your Adviser. (59) May only be carried out at a branch or with Étoile Direct Bourse. (60) Calculated on the counter-value in euros of the gross trade. (61) Commission capped at EUR 120.00 incl. tax per transaction. (62) Entry fees applied to the liquid value. (63) GER: Groupement d’Épargne Retraite (retirement savings group), tariff on 01/12/2015. (64) On the transfer value. (65) This product is no longer available. These fees apply only to running contracts. (66) EUR 200,000 for Gestion Initiale mandates signed before 01/05/2016. (67) Membership reserved for individuals from 18 to 64 years of age. (68) This product is no longer available. Tariff valid for running contracts only. (69) Membership reserved for individuals from 18 to 69 years of age. (70) Membership reserved for individuals from 18 to 75 years of age. (71) Tariff depending on age and guaranteed capital. Membership reserved for individuals from 18 to 65 years of age. (72) Subscription reserved for individuals from 50 to 75 years of age. (73) Tariff depending on age at subscription and guaranteed capital. Subscription reserved for individuals from 55 to 79 years of age. (74) The tariffs detailed below are specific to the succession file. Tariffs remain unchanged for all other banking operations. 19