TECHNICAL SUPPORT AND PROTECTION PLAN TERMS AND CONDITIONS
To obtain Service OR to receive technical support on Your covered product under this Plan, call toll free 1-866-782-9155, and make Your
selection.
This Plan is not an insurance contract.
“You” and “Your” indicates the purchaser of this Service Plan (Plan), a resident of the United States. “We“, “Us”, and “Our” indicates the Obligor/Provider
of this Plan. This Plan is an agreement between the Obligor/Provider of this Plan, Federal Warranty Service Corporation, and You, the purchaser. If You
live in California, this Plan is an agreement between the Obligor/Provider of this Plan, Sureway, Inc., and You, the purchaser. If You live in Oklahoma,
this Plan is an agreement between the Obligor/Provider of this Plan, Assurant Service Protection, Inc. and You, the purchaser. If You live in Florida, this
Plan is an agreement between the Obligor/Provider of this Plan, UNITED SERVICE PROTECTION, INC., and You, the purchaser. Federal Warranty
Service Corporation, [P. O. Box 888050, Lawton, OK 73506-8050] is the administrator of this Plan in all states except Florida and Oklahoma. In Florida,
THIS PLAN IS ADMINISTERED BY UNITED SERVICE PROTECTION, INC. If You live in Oklahoma, the administrator of this Plan is Assurant Service
Protection, Inc. [P. O. Box 888050, Lawton, OK 73506-8050].
The obligations assumed under the terms of this Plan are fully insured at the date of sale by American Bankers Insurance Company of Florida an Insurer
rated “Excellent by A.M. Best. You must present this document and Your sales receipt for any product repair, replacement, exchange or
voucher credit. The sales receipt You receive for the Plan coverage of the product shall become a part of the Plan. Refer to Your original
sales receipt for the Plan term.
Product Eligibility: This Plan covers only products used primarily for personal, family or household purposes or in a small office or home office setting.
Covered product(s) must be purchased as new, manufactured for use in the United States and include a manufacturer’s original written warranty of at
least 90 days of carry-in parts and labor coverage. THIS PLAN IS INCLUSIVE OF THE MANUFACTURER’S WARRANTY; THIS PLAN DOES NOT
REPLACE THE MANUFACTURER’S WARRANTY. THIS PLAN BEGINS WITH THE DATE OF PURCHASE EXCEPT FOR FLAT SCREEN
MONITORS AND COPIERS (SEE FLAT SCREEN MONITOR AND COPIER COVERAGE SECTIONS BELOW FOR DETAILS). During the
manufacturer’s warranty period, the manufacturer is responsible for items covered under its express warranty; and We will pay for other covered items
herein, not covered by the manufacturer’s warranty. This Plan covers the following components in a computer system if purchased at the same time:
motherboard and all resident components, internal power supply, all internal cards, monitor, two floppy drives, 1 hard disk drive, 1 CD-ROM drive, 1 DVD
drive, keyboard, mouse and printer. Laptop, Personal Digital Assistant, and flat screen panel monitor screen replacements are limited to one screen
replacement during the term of the Plan.
Coverage: This Plan provides coverage for product failures due to normal wear and tear. If We are unable to repair Your product or We deem that repair
is not cost effective, We have the option to replace Your covered product with a new, rebuilt or refurbished product of equal or similar features and
functionality, or, at Our option, We will issue a Staples Cash Card settlement for an amount up to the current retail cost of a replacement product of equal
or similar features and functionality. The Staples Cash Card may only be used in Staples stores and is not redeemable for cash or credit. Replacement
parts will be new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product at Our option. In no event shall We
be liable for any damages as a result of the unavailability of repair parts. Replacement of Your covered product, or issuance of a Staples Cash Card
settlement shall fulfill this Plan in its entirety and will cancel and discharge all further obligations under this Plan, where allowed by law. We must
approve all repairs before they are performed.
Refurbished Product Eligibility: A covered refurbished product must be manufactured for use in the United States and include a manufacturer’s
original written warranty of at least 90 days of carry-in parts and labor coverage. Refurbished products are not eligible for renewal coverage.
Flat Screen Monitor Coverage: Flat Screen Monitor component coverage commences upon the expiration of the shortest portion of the manufacturer’s
limited warranty. Parts and labor coverage during the manufacturer’s warranty period are the responsibility of the manufacturer. However, Screen
Replacement Coverage for Your Flat Screen Monitor is available from date of product purchase and is limited to One screen replacement over the life of
the term of Your Plan. The one time replacement of Your screen does not fulfill the Plan in its entirety.
Copier Coverage: Copier coverage commences upon the expiration of the shortest portion of the manufacturer’s limited warranty. Parts and labor
coverage during the manufacturer’s warranty period are the responsibility of the manufacturer.
Power Surge: Damage from power surge to Your covered product will be covered up to a maximum of $1,000.00 over the life of the Plan, but You must
first make a claim with Your Homeowner’s/renter’s insurance carrier to avoid duplicate recovery.
Bundled Products: The plan covers a bundle products sale that includes one PDA or Digital Camera and one separate other computer peripheral.
Covered products must be sold as one item.
On-Site/Express Shipping Protection Plan: During the manufacturer’s warranty, calls may not be scheduled until authorized by the manufacturer. An
adult of legal age must be present at the location where on-site service will occur. If You are required to ship Your covered product, (including notebooks,
laptops, ink jet printers, fax machines, monitors, CD-ROM drives, disk drives, and tape back-up systems) due to its sensitive nature or because You live
outside the 50-mile radius of an authorized service center, We will pay the shipping charges.
CARRY-IN Protection Plan: You are responsible for transporting or shipping (postage pre-paid and insured) Your product to the designated service
center. If We require You to ship Your Product, any shipping charges You incur will be paid for by the Plan. If authorized service is performed, the
product will be shipped back to You at no additional cost.
Component Replacement Guarantee: If any component in Your covered product fails three times due to the same problem, this Plan will replace the
product or component with a product or component of equal or similar features and functionality or like kind and quality. The Component Replacement
Guarantee does not include repairs performed by the manufacturer under its limited warranty.
Worldwide Service: Worldwide Service provides coverage for Your product outside the manufacturer’s warranty when You travel overseas. You may
call the telephone number listed in Your Plan collect to obtain detailed instructions and a repair authorization number prior to work being done. Note:
Worldwide Service does not include on-site service. You must be a resident of the U. S. and be traveling overseas to be eligible for Worldwide Service.
Telephone Technical Hardware and Software Support: Please refer to the list of products in this brochure for which telephone technical assistance is
available. The technical service representative will assist You on the telephone to determine what technical difficulties may exist with software
applications that are preloaded on Your new CPU from the original manufacturer. To the extent that Our diagnosis confirms a hardware failure, We will
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TECHNICAL SUPPORT AND PROTECTION PLAN TERMS AND CONDITIONS
assist You in arranging service for Your covered product. Our level of service expertise cannot support customized or proprietary software, those
applications that were installed after Your original product purchase, or those software errors that confirm improperly functioning or defective software.
Additionally, the Plan does not provide education on how to utilize or perform tasks using any type of software program, preloaded or other.
Important Consumer Information: If We fail to pay or provide service on a claim within sixty (60) days after proof of loss has been filed, You are
entitled to make a written claim directly against American Bankers Insurance Company of Florida, [11222 Quail Roost Drive, Miami, FL 33157], who
insures Our obligations under this agreement. If Staples, Inc. exchanges or You sell the product, You must advise Us in writing at [P.O. Box 888050,
Lawton, OK 73506-8050] within ten (10) days of the exchange or sale. The cancellation provisions of the Plan apply only to the original purchaser of the
Plan, except in California and Oklahoma. This Plan may be transferred by You. Only We can modify this Plan.
To learn more about how United Service Protection, Inc., American Reliable Insurance Company, Federal Warranty Service Corporation, Sureway, Inc.
and Assurant Service Protection, Inc., member companies of Assurant Solutions, use Your personal information, please visit the privacy policy page on
Our web site at
[www.assurantsolutions.com].
Exclusions from Coverage: This Plan does not cover any loss, repair or replacement necessitated by acts of God, accidental, consequential, incidental
or intentional damage, spilled liquids, insect infestation, misuse, abuse or damage caused by non-authorized repair personnel or preexisting conditions
for any covered component or defect that is subject to neglect, abuse or damage prior to the issuance of the Plan. Also not covered are replacement
costs for lost or consumable parts (knobs, remotes, cartridges, drums, etc.) and problems due to improper and/or non-factory authorized installation or
repairs. This Plan does not cover cosmetic damages to any products, components or consumable parts covered under this Plan. This Plan does not
cover products used for public rental or communal use in multi-family housing. This Plan does not cover loss or damage to stored data, repairs related to
installed software, computer viruses, restoration of software to Your product or computer hardware that is added after the original purchase. This Plan
does not cover “no problem found” diagnosis or any defects that are subject to a manufacturer’s program of reimbursement.
You are responsible for backing up all software prior to commencement of any product repair or replacement.
Disclaimer of Certain Liabilities: This Plan is not intended to create or limit any implied warranties concerning Your product, which may or may not
exist under applicable law.
Cancellation: You may cancel Your Plan within thirty (30) days of date Plan receipt by returning the Plan to Your local Staples, Inc. store and receive a
refund in the amount of 100% of the Plan purchase price, less the cost of any repairs made, except as otherwise required by law. You may cancel Your
Plan after thirty (30) days from date of Plan receipt by mailing Your cancellation request to Us at [P. O. Box 888050, Lawton, OK 73506-8050], or by
calling the toll free number noted in Your Plan. You will receive a pro rata refund of the Plan purchase price, less the cost of claims paid (if any), and less
an administrative fee, not to exceed ten percent (10%) of the Plan price, or twenty-five dollars ($25.00), whichever is less, except as otherwise required
by law. We shall pay a ten percent (10%) penalty per month shall be added to a refund that is not made within thirty (30) days of return of the Plan to
Us. The effective date of cancellation is the date We receive the request for cancellation. If We must cancel this Plan, You will be provided with a written
notice at least thirty (30) days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation.
You will be refunded the unearned pro rata purchase price of this Plan, less any claims paid, except as otherwise required by law. If this Plan was
inadvertently sold to You on a product which was not intended to be covered by this Plan, We will cancel this Plan and return the full purchase price of
the Plan to You.
Renewal: To inquire if renewal coverage is available, please call Staples at [1-866-782-9155] for pricing and details.
Arbitration: READ THE FOLLOWING ARBITRATION PROVISION (“PROVISION”) CAREFULLY. IT LIMITS CERTAIN OF YOUR RIGHTS,
INCLUDING YOUR RIGHT TO OBTAIN RELIEF OR DAMAGES THROUGH COURT ACTION.
As used in this Provision, You and Your mean the person or persons named in this Plan, and all of his/her heirs, survivors, assigns and representatives.
And, We and Us shall mean the Obligor identified above and shall be deemed to include all of its agents, affiliates, successors and assigns, and any
retailer or distributor of its products, and all of the dealers, licensees, and employees of any of the foregoing entities.
Any and all Claims, disputes, or controversies of any nature whatsoever (whether in Plan, tort or otherwise, (whether by misrepresentation or by
omission arising out of, relating to, or in connection with (1) this Plan or any prior Plan, and the purchase thereof; and (2) the validity, scope,
interpretation, or enforceability of this Provision or of the entire Plan (“Claim”), shall be resolved by binding arbitration before a single arbitrator. All
arbitrations shall be administered by the American Arbitration Association (“AAA”) in accordance with its Expedited Procedures of the Commercial
Arbitration Rules of the AAA in effect at the time the Claim is filed. The terms of this Provision shall control any inconsistency between the AAA's Rules
and this Provision. You may obtain a copy of the AAA's Rules by calling (800) 778-7879. Upon written request We will advance to You either all or part of
the fees of the AAA and of the arbitrator. The arbitrator will decide whether You or We will be responsible for these fees. The arbitrator shall apply
relevant substantive law and applicable statute of limitations and shall provide written, reasoned findings of fact and conclusions of law. This Provision is
part of a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. If any portion of this
Provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of the Provision. This Provision shall inure to the benefit of
and be binding on You and Us and it shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Plan.
You agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf of, other individuals will not be arbitrated in any
proceeding that is considering Your Claims.
This arbitration provision does not prohibit a California resident from following the process to resolve complaints as outlined by the
California Bureau of Electronic and Appliance Repair (BEAR). To learn more about this process, you may contact BEAR at 1-800-952-5210, or
you may write to Department of Consumer Affairs, 3485 Orange Grove Avenue, North Highland, California 95660, or you may visit their
website at www.bear.ca.gov.
These special state disclosures apply if Your Plan was delivered to one of the following states and supersedes any other provisions herein to the
contrary:
Alabama only: Prior notice is not required if the reason for cancellation is nonpayment of the provider fee or a material misrepresentation by You
relating to the covered property or its use, or a substantial breach of Your duties relating to the covered product or its use.
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TECHNICAL SUPPORT AND PROTECTION PLAN TERMS AND CONDITIONS
Arizona only: No claim incurred or paid shall be deducted from the amount of Your cancellation refund. We will not cancel or void this Plan due to
preexisting conditions, prior use or unlawful acts relating to the product or misrepresentation by Us or Our subcontractors. We may cancel this Plan only
in the event of fraud, material misrepresentation or non-payment by You.
The following statement has been added to the arbitration provision of Your Plan: Arbitration cannot be an absolute dispute remedy and both
parties must agree to arbitration. This arbitration provision does not prohibit an Arizona resident from following the process to resolve complaints under
the provisions of A.R.S. §20-1095.09, Unfair Trade Practices as outlined by the Arizona Department of Insurance. To learn more about this process, you
may contact the Arizona Department of Insurance at 2910 N. 44th St., 2nd Fl. Phoenix, AZ 85018-7256, Attn: Consumer Affairs.
Arkansas only: The obligations under this Plan are insured by a policy of Insurance issued by American Bankers Insurance Company of Florida, at the
following address [11222 Quail Roost Drive, Miami, FL 33157]. In the event that any covered service is not paid within sixty (60) days after proof of loss
has been filed, including a claim for a refund of the unearned purchase price, or We cease to do business or go bankrupt, You may apply directly to
American Bankers Insurance Company of Florida. You may return this Plan within twenty (20) calendar days of receipt of this Service Plan or ten (10)
days if the Plan is delivered at the time of sale. Upon return of the Plan within the applicable time period, if no claim has been made under the Plan, We
shall refund to You the full purchase price. A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after return of
the Plan. The right to void this Plan is not transferable and applies to only to the original purchaser. If You have an emergency that does not fall within
normal business hours, please contact Us at the toll free number listed at the top of this Plan.
California only: The Seller of this Plan is Staples, Inc., 500 Staples Drive, Framingham, MA 01702. Obligor under this Plan is Sureway, Inc., [11222
Quail Roost Drive, Miami, FL 33157]. You may cancel this Plan after thirty (30) days from the date of Plan receipt by contacting the Administrator in the
manner described above, and You will receive a pro rata refund of the Plan purchase price, less the cost of repairs made (if any), and less an
administrative fee of ten percent (10%) of the Plan price up to twenty-five dollars ($25.00).
Colorado only: Action under this Plan may be covered by the provisions of the “Colorado Consumer Protection Act” or the Unfair Practices Act”, articles
1 and 2 of title 6, C.R. S. A party to this Plan may have a right of civil action under the laws, including obtaining the recourse or penalties specified in
such laws.
Connecticut only: Your Plan term is automatically extended by the length of time in which the covered product is in Our custody for repair. If You have
a dispute with Us, You may contact the State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs.
The written complaint must contain a description of the dispute, the purchase price of the product, the cost of repair of the product, and a copy of the
Plan. You have a right to cancel this Plan if you return the product or if it is lost, stolen or destroyed.
Florida only: The rate charged for this Plan is not subject to regulation by the Florida Office of Insurance Regulation. If You cancel this Plan, You will
receive a refund equal to ninety percent (90%) of the unearned pro rata purchase price less any Claims that have been paid or less the cost of repairs of
the product. If We cancel the Plan, You will receive one hundred percent (100%) of the unearned pro rata purchase price. While arbritration is
mandatory, the outcome of any arbitration shall be non-binding on the parties, and either party shall, following arbitration, have the right to reject the
arbitration award and bring suit in a court of competent jurisdiction.
Georgia only: If You purchase Your Plan in Georgia, You are entitled to cancel this Plan at any time. Cancellation will comply with Section 33-24-44 of
the Georgia Code. Any refund owed in the event of cancellation shall be determined on the excess of the Plan purchase price above the customary
short rate for the expired term of the Plan, and no Claim paid or incurred shall be deducted from any refund owed. We are also entitled to cancel this
Plan at any time based upon fraud, misrepresentation, or failure to pay for the Plan, and notice of cancellation by Us will be given at least thirty (30) days
prior to cancellation. You will be refunded the unearned pro rata purchase price of this Plan. Arbitration is deleted in its entirety. Under the “Exclusions
from Coverage” section the following sentence has been amended: Preexisting conditions for any covered component or defect that is subject to
neglect, abuse or damage prior to the issuance of the Plan known to You.
Hawaii only: Prior notice by Us is not required if the reason for cancellation is nonpayment of the provider fee or a material misrepresentation by You
relating to the covered property or its use, or a substantial breach of Your duties relating to the covered product or its use. If You have a question or
complaint, You may contact the Insurance Commissioner, 250 South King Street, 5th Floor, Honolulu, Hawaii 96813.
Illinois only: The cancellation fee is equal to the lesser of ten percent (10%) of the Plan purchase price or fifty dollars ($50.00). If your Plan includes the
optional accidental damage addendum, the intentional damage exclusion does not apply to You due to the addendum providing coverage for normal
wear and tear including accidental damage.
Maryland only: The right to return (cancel) the Plan applies only to the original purchaser of the Plan. We will pay a penalty of 10% of the Plan purchase
price per month on a refund that is not paid or credited within forty-five (45) days after return of the Plan to us. “Purchase price” shall refer to the
purchase price of the covered product(s) as shown on Your sales receipt.
Massachusetts only: You have the right to return or void this Plan. You may return the Plan within twenty (20) calendar days after the date We mail a
copy of the Plan to You or within ten (10) days if it is provided to You at the time of sale. If You return this Plan within the applicable time period and no
Claims have been filed, the Plan shall be void and We will refund the entire Plan Price within forty-five (45) days. A 10% penalty per month shall be
added to a refund that is not paid or credited within forty-five (45) days after return of this Plan to Us. This provision applies only to the original purchaser.
You have a duty to protect against any further damage and are required to comply with the owner’s manual. This Plan does not provide coverage for
preexisting conditions. The single pay Plan purchase price is included on the sales receipt You received for the Plan coverage. Refer to Your original
sales receipt for the purchase price.
Minnesota only: Under the “Important Consumer Information” section the first sentence has been replaced with the following: If a claim for service
has not been completed within sixty (60) days after proof of loss has been filed with Us, the claim can be submitted to American Reliable Insurance
Company, who insures our obligations under this Plan, at the following address 11222 Quail Roost Drive, Miami, FL 33157, or call the Toll Free number
at 1-800-852-2244. You may cancel Your Plan within thirty (30) days of date Plan receipt by returning the Plan to Your local Staples, Inc. store and
receive a refund or credit in the amount of 100% of the Plan purchase price. You may cancel Your Plan after thirty (30) days from date of Plan receipt by
mailing Your cancellation request to Us at [P.O. Box 105687, Atlanta, GA 30348-5687], or by calling the toll free number noted in Your Plan. You will
receive a pro rata refund of the Plan purchase price, less the cost of claims paid (if any), and less an administrative fee, not to exceed ten percent (10%)
of the Plan price, or twenty-five dollars ($25.00), whichever is less. The right to void this Plan is not transferable and applies only to the original
purchaser. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after return of this
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Plan to us. The effective date of cancellation is the date We receive the request for cancellation. We may cancel this Plan based on one or more of the
following reasons: (A) non-payment of the Plan purchase price; (B) a material misrepresentation made by You; or (C) a substantial breach of duties by
you. If we cancel this Plan for any of the above reasons, we will mail written notice of cancellation to you at least five (5) days prior to the effective date
of cancellation. If we cancel this Plan for any other reason, we will mail written notice of cancellation to you at least fifteen (15) days prior to the effective
date of cancellation stating the reason for cancellation. You will be refunded the unearned pro rata purchase price of this Plan, less any claims paid,
except as otherwise required by law. If this Plan was inadvertently sold to You on a product which was not intended to be covered by this Plan, We will
cancel this Plan and return the full purchase price of the Plan to You. Arbitration: Any arbitration shall take place in the state where You reside or at
any other place agreed to in writing by You and Federal Warranty Service Corporation.
Mississippi only: The Arbitration Provision is deleted in its entirety.
Missouri only: The obligations under this Plan are insured by a policy of Insurance issued by American Bankers Insurance Company of Florida, at the
following address [11222 Quail Roost Drive, Miami, FL 33157]. In the event that any covered service is not paid within sixty (60) days after proof of loss
has been filed, including a claim for a refund of the unearned purchase price, or We cease to do business or go bankrupt, You may apply directly to
American Bankers Insurance Company of Florida. You may return this Plan within twenty (20) calendar days of receipt of this Service Plan or ten (10)
days if the Plan is delivered at the time of sale. Upon return of the Plan within the applicable time period, if no claim has been made under the Plan, We
shall refund to You the full purchase price. A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after return of
the Plan. The right to void this Plan is not transferable and applies to only to the original purchaser. If You have an emergency that does not fall within
normal business hours, please contact Us at the toll free number listed at the top of this Plan.
Nevada only: No claim incurred or paid shall be deducted from the amount of Your cancellation refund. If We are unable to repair Your product,
replacement of Your covered product will be provided for with a store voucher or check equal to the original purchase price of the covered product.
Refund of the original product purchase price will fulfill this agreement in its entirety and will cancel and discharge all further obligations under this
Service Plan. With respect to each product covered under this Plan, Our liability is limited to the original retail purchase price You paid for such product.
We may not cancel this Plan once it has been in effect for seventy (70) days, except under the following conditions: failure to pay the Plan purchase
price; the conviction of You of a crime which results in an increase in the service required under the Plan; fraud or material misrepresentation by You in
purchasing the Plan or obtaining service; the discovery of an act or omission, or a violation of any condition of the Plan by You which substantially and
materially increases the service required under the Plan; or a material change in the nature or extent of the service required under the Plan which occurs
after the purchase of the Plan and substantially and materially increases the service required beyond that contemplated at the time of purchase. If We
cancel the Plan, You will be refunded the unearned pro rata purchase price of the Plan.
New Hampshire only: In the event you do not receive satisfaction under this Plan, you may contact the New Hampshire Insurance Department at 21
South Fruit Street, Suite 14, Concord NH 03301, (800) 852-3416.
New Mexico only: The Administrator may not cancel this Plan once it has been in effect for seventy (70) days, except under the following conditions: (a)
failure to pay the Plan purchase price; (b) the conviction of You of a crime which results in an increase in the service required under the Plan; (c) fraud or
material misrepresentation by You in purchasing the Plan or obtaining service; (d) or the discovery of an act or omission, or a violation of any condition of
the Plan by You which substantially and materially increases the service required under the Plan. If the Administrator cancels, You will receive a refund
equal to the unearned pro rata purchase price less the cost of any repairs made.
New York only: You may cancel this Plan at any time after thirty (30) days from receipt and receive a pro rata refund of the purchase price less the
value of any service received. Administrator is not required to mail You written notice if the reason for cancellation is nonpayment of the provider fee, a
material misrepresentation, or a substantial breach of duties by You relating to the covered property or its use.
North Carolina only: The purchase of a Plan is not required in order to obtain financing.
Oklahoma only: NOTICE: Coverage afforded under this Plan is not guaranteed by the Oklahoma Insurance Guarantee Association. Oklahoma
service warranty statutes do not apply to commercial use in service warranty contracts. The cancellation provision is deleted and replaced with
the following: Cancellation: You may cancel Your Plan within thirty (30) days of date of Plan receipt by returning the Plan to Your local Staples, Inc. In
the event the Plan is cancelled by You within the first thirty (30) days of the effective date, and no claims have been paid, You will receive a full refund.
You may cancel Your Plan after thirty (30) days from date of Plan receipt by mailing Your cancellation request to Us, [P. O. Box 888050, Lawton, OK
73506-8050], or by calling the toll free number noted in Your Plan. If You cancel the Plan after thirty (30) days, or have made a claim within the first
thirty (30) days, return of purchase price shall be based upon ninety percent (90%) of the unearned pro rata purchase price, less the actual cost of any
service provided under the Plan. We shall retain ten percent (10%) of the unearned pro rata purchase price or twenty-five dollars ($25.00), whichever is
less. In the event the Plan is cancelled by Us, return of purchase price shall be based upon one hundred percent (100%) of unearned pro rata purchase
price, less the actual cost of any service provided under the Plan. If We must cancel this Plan, You will be provided with a written notice at least thirty
(30) days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation. If this Plan was
inadvertently sold to You on a product which was not intended to be covered by this Plan, We will cancel this Plan and return the full purchase price of
the Plan to You. A ten percent (10%) penalty per month shall be added to a refund that is not made within thirty (30) days of return of the Plan to Us.
Oregon only: Arbitration is deleted in its entirety.
South Carolina only: Prior notice is not required if the reason for cancellation is nonpayment of the provider fee or a material misrepresentation by You
relating to the covered property or its use, or a substantial breach of Your duties relating to the covered product or its use. You are responsible for
providing normal household cleaning and any non-technical cleaning as described in Your manufacturer’s instruction manual for Your Personal
Computer. This Plan does not provide coverage for pre-existing conditions. If You have a question, a complaint or Your Claim is not handled in a timely
manner; You may contact the South Carolina Department of Insurance, P. O. Box 100105, Columbia, South Carolina, 29202-3105, Telephone (800)
768-3467.
Texas only: The definition of Administrator is amended to include the following: The Registration Number for Federal Warranty Service Corporation is
269. Cancellation is amended to include the following: Prior notice by Us is not required if the reason for cancellation is nonpayment of the provider fee
or a material misrepresentation by You relating to the covered property or its use, or a substantial breach of Your duties relating to the covered product
or its use. The cancellation provisions of the Plan apply only to the original purchaser of the Plan. Important Consumer Information is deleted and
replaced with the following: If You have a question or complaint, You may contact the Texas Department of Licensing and Regulations, P. O. Box 12157,
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Austin, Texas 78711, (800) 803-9202 or (512) 463-6599. The obligations under this Contract are insured by a policy of insurance issued by [American
Bankers Insurance Company of Florida], 11222 Quail Roost Drive, Miami, FL 33157. In the event any covered service is not paid within 60 days after
proof of loss has been filed, or if a refund or credit is not paid before the 46th day after the date on which the contract is canceled, You may apply directly
to American Bankers Insurance Company of Florida. This Plan may be transferred by You. Only We can modify this Plan. To learn more about how
Federal Warranty Service Corporation, a member company of Assurant Solutions , use Your personal information, please visit the privacy policy page on
our website at 3 [“www.assurantsolutions.com”]. The purchase of a Plan is not required in order to obtain financing.
Utah only: Coverage afforded under the Plan is not guaranteed by the Property and Casualty Guaranty Association. This Plan is subject to limited
regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. We can cancel this Plan during the first sixty
(60) days of an annual term by mailing to You a notice of cancellation at least thirty (30) days prior to the effective date of cancellation except that We
can also cancel this Plan during such time period for nonpayment of premium by mailing You a notice of cancellation at least thirty (30) days prior to the
effective date of cancellation. After sixty (60) days have elapsed, We may cancel this Plan by mailing a cancellation notice to You at least thirty (30)
days prior to the effective date of cancellation for cancellations due to any of the following reasons: (a) nonpayment of premium; (b) material
misrepresentation; (c) substantial change in the risk assumed, unless We should reasonably have foreseen the change or contemplated the risk when
entering into the Plan; or (d) substantial breach of contractual duties, conditions, or warranties. The single pay Plan purchase price is included on the
sales receipt You received for the Plan coverage. Refer to Your original sales receipt for the purchase price. Arbitration is deleted in its entirety. This
Plan does not have a deductible.
Washington only: Important Consumer Information: All references to American Bankers Insurance Company of Florida as the Insurer of this Plan
are deleted. Obligations of the Service Plan Provider under this Plan are backed by the full faith and credit of the Service Plan Provider. If You have an
emergency that does not fall within normal business hours, please contact Us at the toll free number listed at the top of the Plan. The following
statements have been added to the arbitration provision of Your Plan: “We” and “Us” shall mean the Provider identified above and shall be
deemed to include all of its agents, affiliates, successors and assigns, and any retailer or distributor of its products, and all of the dealers, licensees, and
employees of any of the foregoing entities. Nothing in the section headed ‘Arbitration’ shall invalidate Washington state law(s) which would otherwise be
applicable to any arbitration proceeding arising from this Plan. All arbitrations will be held in the county in which You maintain Your permanent
residence. Administrator/Provider is the entity that is responsible for the administration of the Plan which is Federal Warranty Service Corporation [P.O.
Box 105689, Atlanta, GA 30348-5689, 1-866-864-8742]. Provider Fee/Plan Purchase Price means the consideration paid by You for the Plan. Service
Plan means a Plan which You have purchased for the Product described on the sales receipt. Service Plan Holder/You/Your means the person who is
the purchaser or holder of the Plan as shown on the sales receipt. Service Plan Provider/We/Us/Our means Federal Warranty Service Corp. who is
contractually obligated to the Service Plan Holder under the terms of the Plan. You have a duty to protect against further damage and are required to
comply with the owner’s manual.
Wisconsin only: THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. No claim
incurred or paid shall be deducted from the amount of Your cancellation refund. Unauthorized repairs may not be covered.
Wyoming only: The Arbitration Provision of Your Plan is deleted. It is not applicable to You. Prior notice by Us is required if the reason for cancellation
is nonpayment of the provider fee or a material misrepresentation by You relating to the covered property or its use, or a substantial breach of Your
duties relating to the covered product or its use. The purchaser may cancel this Plan within fifteen (15) days of the date of purchase. Administrator shall
return one hundred percent (100%) of the purchase price, less an administrative fee of ten percent (10%) of the Plan price up to twenty-five dollars
($25.00). Unauthorized repairs may not be covered. We will not deny or reduce a Claim solely because You did not obtain preauthorization if we are not
prejudiced by Your failure to notify Us.
IF YOU PURCHASED THIS OPTIONAL [TSPPlus], AS INDICATED ON YOUR SALES RECEIPT,
THIS ADDENDUM CHANGES THE TERMS AND CONDITIONS.
PLEASE READ IT CAREFULLY.
The obligor of this Plan is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348, (770) 763-1000.
If You live in California, this Plan is an agreement between the Obligor/Provider of this Plan, Sureway, Inc., and You, the
purchaser. If You live in Florida, this Plan is an agreement between the Obligor/Provider of this Plan, UNITED SERVICE
PROTECTION, INC., and You, the purchaser. If You live in Oklahoma, this Plan is an agreement between the
Obligor/Provider of this Plan, Assurant Service Protection, Inc., P. O. Box 888050, Lawton, OK 73506-8050, and You, the
purchaser.
The following is added to Your Technical Support and Protection Plan Terms and Conditions:
The Technical Support and Protection Plan (Terms and Conditions), together with this [Technical Support and Protection
Plan Plus] Addendum (Addendum) and the sales receipt or other evidence of purchase of the Plan (with [Technical
Support and Protection Plan Plus] SKU number), shall collectively constitute the entire Contract relating to Your [TSPPlus]
Plan coverage. These agreements, collectively, supersede all prior agreements and understandings, written or oral,
concerning the subject matter herein.
Coverage is deleted in its entirety and replaced as follows:
Coverage: Subject to the Terms and Conditions and this Addendum, the provisions of [TSPPlus], provide for the repair or
replacement (as applicable) of Your covered Laptop or Digital Camera resulting from normal wear and tear including
accidental damage (such as drops, liquid spills, and cracks) and failures that occur during normal use and operation in
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TECHNICAL SUPPORT AND PROTECTION PLAN TERMS AND CONDITIONS
accordance with the manufacturer's written specifications. If We are unable to repair Your product or We deem that repair
is not cost effective, We have the option to replace Your covered product with a new, rebuilt or refurbished product of
equal or similar features and functionality, or, at Our option, We will issue a Staples Cash Card settlement for an amount
up to the current retail cost of a replacement product of equal or similar features and functionality. The Staples Cash Card
may only be used in Staples stores and is not redeemable for cash or credit. Replacement parts will be new, rebuilt or
non-original manufacturer’s parts that perform to the factory specifications of the product at Our option. In no event shall
We be liable for any damages as a result of the unavailability of repair parts. Replacement of Your covered product, or
issuance of a Staples Cash Card settlement shall fulfill this [TSPPlus] Plan in its entirety and will cancel and discharge all
further obligations under this [TSPPlus] Plan, where allowed by law. We must approve all repairs before they are
performed.
Exclusions from Coverage is deleted in its entirety and replaced as follows:
Exclusions from Coverage: This [TSPPlus] Plan does not cover any loss, repair or replacement necessitated by acts of
God; consequential or incidental damages which include, but are not limited to, any delay in rendering service, loss of
data, or loss of use during the repair period of the product(s) or while otherwise awaiting parts; intentional damage, insect
infestation, misuse, abuse or damage caused by non-authorized repair personnel or preexisting conditions for any
covered component or defect that is subject to neglect, abuse or damage prior to the issuance of the [TSPPlus] Plan. Also
not covered are replacement costs for lost or consumable parts (knobs, remotes, cartridges, drums, etc.) and problems
due to improper and / or non-factory authorized installation or repairs. This [TSPPlus] Plan does not cover cosmetic
damages to any products, components or consumable parts covered under this [TSPPlus] Plan. This [TSPPlus] Plan
does not cover products used for public rental or communal use in multi-family housing. This [TSPPlus] Plan does not
cover loss or damage to stored data, repairs related to installed software, computer viruses, restoration of software to
Your product or computer hardware that is added after the original purchase. This [TSPPlus] Plan does not cover “no
problem found” diagnosis or any defects that are subject to a manufacturer’s program of reimbursement.
You are responsible for backing up all software prior to commencement of any product repair or replacement.
ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.
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