D-Link Care Service Program
D-Link Care Standard+ Support
D-Link Care Standard+ Support
expands the Telephone Support coverage from 5
day/9 hour coverage to 7 day/24* coverage for a period of 1 year.
D-Link Care Standard+ Support is designed for customers who require 24-hour* access to our
Support Team of professionals to optimize network performance and uptime. D-Link Care
Standard+ provides an intermediate level of support between Standard Support (software
updates and 5 day/9 hour phone support) and Premium Support (24 hour plus Advanced
Hardware Replacement).
D-Link Care Standard+ Support Contracts begin from the date of signing of the Contract post
warranty support. The Support Contract Anniversary date (tracked by model and serial
numbers) will therefore be 12 months after date of purchase of support. Support Contracts will
be automatically renewed annually unless cancelled in writing at least 30 days prior to the
Contract Anniversary date. An invoice for this annual service will be sent 30 days prior to the
expiration date. Please refer to the current Official Price List for Support Contract Annual fees.
D-Link Care Standard+ Support Contracts must be purchased before the completion of the
warranty period. If the Customer owns multiple D-Link Hardware products, all systems must
be covered by a D-Link Care Support Contract.
This permits proper coverage for system software updates for all systems owned by the
customer. Failure to do so will result in access to the Web Support Area being disabled.
Contracts purchased after the warranty period will require all systems to be subject to an Out of
Warranty Repair Service charge to determine eligibility for Support Contracts. This is to verify
that the Hardware and Software are up to date, before a Service Contract can be established for
the systems. Hardware with out-of-date system software will require a one-time charge.
A D-Link Customer Service ID number (CSID) will be issued and a letter of confirmation
sent to the Technical Contact name (if known) or Customer Contact. Use this D-Link Customer
Service ID number when calling the D-Link India Technical Support Staff, and also to access the
Support area at our Website, http://support.dlink.co.in.
D-Link India Ltd , Jasmine, Survey # 341/C.T.S. No. 629 Madhusudhan Kalekar Marg,Bandra (E), Mumbai- 400051.
Tel- 1800-233-0000
Email: - helpdesk@dlink.co.in, http://support.dlink.co.in
D-Link Care Service Program
7x24 Toll free phone support
For customers who have systems covered by a D-Link Care Standard+ Support Contract, toll
free phone support is offered 7 days per week 12 hours a day. Our Systems Division Personnel
will attempt to respond to calls within 1 hour. For non operational support hours a local
Support Personnel will be allocated, details of which will be given at the time of contract.
Please ensure that you leave multiple contact phone numbers if possible (Cellular phone,
Alternate Office number, Lab Phone number, etc.).
D-Link Care Standard+ Support Features
7x24 Toll free phone support
WEB Access for Technical Support info
System Software Updates and NMS Software Updates via WEB access
Spares Program Discount
Onsite Technical Support
Documentation Updates via WEB access
3 Business days best effort advance replacement
Customers can contact D-Link India Systems Division at
Toll Free TAC No:
1800-233-0000*
Mumbai -91-22-26595700
New Delhi 91-11-26283568
Bangalore -91-80-26783137
Kolkatta +91-33-24669211/13
*
Free from MTNL and BSNL networks only
Please be prepared to provide your D-Link Customer Service ID (CSID) number
D-Link India Ltd , Jasmine, Survey # 341/C.T.S. No. 629 Madhusudhan Kalekar Marg,Bandra (E), Mumbai- 400051.
Tel- 1800-233-0000
Email: - helpdesk@dlink.co.in, http://support.dlink.co.in