PC Support Technician
Job Title:
Department:
Reports to:
Classification:
PC Support Technician
Technology Services
District Technology Coordinator
Exempt
Summary
To provide leadership in technology needs within the district.
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skills and abilities required. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.
Essential Duties and Responsibilities
Monitoring and responding to hardware, software and/or network problems using a
variety of hardware and software testing and/or repair tools and techniques. Will be
identifying problems and resolving hardware/network malfunctions and performing
hardware and network maintenance, installation and/or replacement.
Supervisory Duties
None
Qualifications
Education/Experience Required:
 High School diploma or equivalent
 Actively taking computer science classes
 Knowledge of PC maintenance
 Basic knowledge of networking
Certificates, Licenses, Registrations
A+ certification preferred, but not mandatory
Skills and Abilities
 Excellent written and verbal communication skills
 Good organization skills with the ability to work on multiple projects and/or
assignments simultaneously.
 Good negotiation skills with the ability to find successful resolutions for issues of
basic complexity, escalating those that require supervisory involvement, when
necessary.
 Outstanding interpersonal skills.
 Must be able to work under general supervision in a fast-paced environment with
tight deadlines and changing priorities.
 Ability to learn quickly and address issues as they arise during normal working
hours or when on call.
 The ability to pay close attention to details.
Updated 01/13/10
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PC Support Technician
Language
Excellent written and verbal communication skills.
Computation
Basic math skills are required.
Reasoning
Able to follow directions independently and work in a team environment.
Technology
 Regular usage and repair of Windows hardware is required.
 Familiarity with Microsoft Office is required, including assisting others in their
usage.
 The ability to install printers is required.
 The ability to install a wide variety of software is required.
 The ability to troubleshoot TCP/IP and related networking problems is required.
 The ability to configure equipment using a comprehensive checklist is required.
 Familiarity with Internet Explorer, Firefox, and Safari is required, as is the ability
to troubleshoot, diagnose and repair these installations.
Additional Skills and Abilities Required
 Trustworthiness and responsibility (will be working around K-12 students)
 Willing and able to lift and carry material of up to 40 pounds
Physical Demands
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
essential functions.
Rarely:
 Climb a ladder.
 Use power drills, hammers, etc.
 Enter a narrow passageway on hands/knees
Occasionally:
 Clean dirty equipment.
 Reach above your head.
 Use a hand truck/dolly.
Regularly:
 Use a keyboard and mouse.
 Drive a car.
 Lift/carry equipment up to 40 pounds for short distances.
 Unpackage equipment.
 Bend at the waist.
Updated 01/13/10
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PC Support Technician
Walking
Normal office environment distances are expected.
Hearing
No specific level of hearing is expected.
Speaking
Speaking frequently with all staff, and district administrators.
Seeing
Extensive computer usage is required.
Lifting
Ability to lift up to 40 pounds on a daily basis.
Attendance
Regular attendance is expected, 40 hours per week with some flexibility.
Conditions and Environment
The work conditions and environment described here are representative of those that
an individual will encounter while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform essential functions.
The work environment is consistent with a typical school environment.
Terms of Employment
10.5 months. Salary and work year to be established by the Board.
Updated 01/13/10
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