Part 1
CHAPTER WORKSHEETS
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S E C T I O N
1
Medical Assisting
Foundations
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U N I T
1
Health Care
Roles and
Responsibilities
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1
C H A P T E R
The Medical Assistant
Words to Know Challenge
Spelling: Each line contains three spellings of a word. Underline the correctly spelled word.
1. accreditation
acreditation
accretitation
2. alltruism
alltrueism
altruism
3. inate
innate
innat
4. empathatic
empathic
empathetic
5. addvocate
advocate
advocat
6. confidential
confidental
confidinal
7. generalist
gineralist
generelist
8. providar
providir
provider
9. partnarship
partnirship
partnership
certified
cerdified
10. certified
Fill in the Blank: Complete the following sentences with correctly spelled words from the Spelling
section.
1. An unselfish concern for the welfare of others is referred to as altruism
2. Confidential
.
means being prudent or cautious—especially concerning speech.
3. Accreditation is a process by which an educational institution or program establishes credibility or legitimacy by complying with predetermined standards.
4. A provider
5. Being empathic
oversees the patient’s health care and oftentimes is a doctor, NP, or PA.
means being able to put yourself in another person’s shoes.
6. A medical assistant who works as a generalist
performs both clinical and administrative functions.
7. Characteristics that are inherent or natural are referred to as innate
.
7
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8
UNIT 1 • Health Care Roles and Responsibilities
Matching: Match the term in column I to its definition in column II.
COLUMN I
COLUMN II
C
1. Patient-centered
medical home
A. Skills necessary regardless of whether working in a clinical or
administrative capacity
G
2. Clinical skills
B. When an individual provider makes all the decisions for the practice
A
3. General skills
C. A team-based model of care led by a personal physician who
provides continuous and coordinated care throughout a patient’s
lifetime to maximize health outcomes
F
4. Time management
D. Two or more physicians who have a legal agreement to share in the
total business operation of the practice.
B
5. Solo practice
E. Someone who speaks for another person
H
6. Urgent care center
F. An assortment of skills, tools, and practices by which to manage time
during daily activities and when accomplishing specific projects
D
7. Partnership
G. Skills that are an extension of the provider’s responsibilities and can
be divided into fundamental practices, diagnostic procedures, and
patient care
E
8. Advocate
H. Ambulatory care centers that take care of patients with acute illness
or injury and those with minor emergencies; used quite often when
patients cannot see their own provider.
Chapter Review
Short Answer
1. To become a successful medical assistant, you must acquire a specific knowledge base
skills
(procedures) while also demonstrating specific behaviors
.
(theory) and
2. What are the three broad areas of medical assisting?
a. General
b. Administrative
c. Clinical
3. What role should the medical assistant take on concerning communications when working with patients?
Communications liaison
4. The chapter listed eight administrative skills performed by medical assistants; name six.
Any six of the following: scheduling appointments, performing inpatient and outpatient admissions
and procedures, creating and maintaining the patient’s medical record, filing medical records and other
documents, performing procedural and diagnostic coding for reimbursement, performing billing and
collection procedures, performing bookkeeping and financial procedures, preparing submittal (clean)
insurance forms
5. The chapter listed twelve clinical skills performed by medical assistants; name any six.
Any six of the following: applying principles of aseptic technique and infection control; performing
vital signs; performing sterilization and minor surgery procedures; collecting and processing specimens;
performing lab tests; performing electrocardiograms; administering medications; performing phlebotomy
procedures; performing patient screenings; preparing patients for examinations, procedures and treatments;
responding to emergencies
6. List four environments in which medical assistants work.
Any four of the following: doctors’ offices, specialty practices, urgent care centers, clinics, hospitals, labs,
insurance companies, billing companies, government agencies
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Chapter 1 • The Medical Assistant 9
7. According to the United States Department of Labor, employment for medical assistants is expected to
grow by 34%
through 2018.
8. Define professionalism.
The conduct, aims, or qualities that characterize or mark a professional or a professional person
9. List five traits of a professional medical assistant.
Any five of the following: accurate; adaptable; courteous; confidential; dependable; empathic; honest;
initiative-taking; patient; punctual; respectful; tactful
10. Match the following organizational abbreviations with the responses listed in the chart.
American Association of Medical Assistants (AAMA)
American Medical Technologists (AMT)
National Center for Competency Testing (NCCT)
National Healthcareer Association (NHA)
American Academy of Professional Coders (AAPC)
Organization
Abbreviation
Response
AAPC
CPC®
AAMA
The only avenue for credentialing with this organization is by graduating from
either a CAAHEP- or ABHES-accredited institution.
AAMA
Provides the CMA credential with the organization’s initials in parenthesis beside it
AAPC
Offers training and certification in the areas of medical billing and coding
NCCT
Provides the National Certified Medical Assistant (NCMA) credential
NHA
Provides the Certified Medical Administrative Specialist (CMAS) credential
AAMA
This organization started in 1955
AMT
Provides the Registered Medical Assistant (RMA) credential
AAMA
Must take credentialing exam at an approved Prometric center
AMT
After receiving the Authorization to Test letter, applicants can take the test at any
Prometric center
NCCT
Must receive the candidate’s application within two weeks of the requested test date
NHA
Provides ten certification exams for ten allied health care specialties
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10 UNIT 1 • Health Care Roles and Responsibilities
Chapter Application
Case Studies with Critical Thinking Questions
Scenario 1
The following tasks are all occurring at the same time. Prioritize the following tasks by putting numbers 1–4
next to each statement. (1 is the task you will do first, and 4 is the task you will do last.)
1.
3
The doctor asks you to perform an ECG on the patient in room 2 as he goes into room 3.
2.
2
Room 1 is open and ready for a patient.
3.
4.
4 The receptionist calls back to tell you that you have a patient who would like you to call her back
regarding lab results.
1
The doctor is going into room 3 to perform a short procedure and needs you to assist him.
Scenario 2
You are competing with two other candidates for a medical assisting position at a large family practice center. All
three of you are new graduates of the same medical assisting program. You all did well in your program and had
a good rapport with the other students. Out of the three, you are the only one who is credentialed. During the
interview, the supervisor asks you why she should hire you over the other two candidates.
1. What would you say?
Answers will vary, but the following is an appropriate response: Out of the three of us, I am the only one
who is credentialed. Possessing a credential validates my knowledge and right to practice medical assisting.
It also shows my initiative and dedication to the profession
.
Role-Play Activity
Bella is a coworker you have grown very fond of. As a matter of fact, she is well respected by everyone in the
office. You happen to see her come out of the drug room and slip some drug samples in her purse. You approach her about it, and she says that she received permission from Dr. Castle to take some samples home to
her husband. The next week, you see Bella take some more samples; this time she takes several packets of the
medicine from the drug cabinet. Once again, you confront her. She states that the doctor told her that it was
okay to take as many samples as she wanted because the drug rep always leaves a lot more samples than necessary. The next day, the office manager calls a meeting and states that several samples of the drug that Bella
took are missing from the drug cabinet, and she encourages anyone who has knowledge of the disappearance
to come forward. Following the meeting, Bella stops you and begs you not to say anything to anyone. Roleplay what you would say to Bella.
Answers will vary, but students should state something like the following; I am sorry Bella, but I have no other
choice but to go forward and tell the office supervisor. I will allow you to go forward and talk to the office
manager; however, I will need to be present when you tell her
.
Competency Practice: Professionalism
1. Professionalism is a skill you will use daily as a medical assistant. Write a 1–2 page essay, using the
following prompts.
a. Describe how the patient might associate the medical assistant’s poor appearance with a lack of
knowledge.
b. Describe and discuss how being tardy and returning late from breaks will affect your success as a
medical assistant.
c. Discuss the ramifications of not using active listening skills in the field.
d. Identify tasks that are considered in bounds for a medical assistant and tasks that are considered out
of bounds. What are consequences of performing tasks outside of your scope of duty?
e. How does a poor attitude reflect on you in the work place?
Answers will vary but should revolve around the professionalism concept
.
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