Liebert Services
For Business-Critical Continuity
Critical Power Service
Emerson Network Power
A Higher Level Of Service Expertise
Emerson Network Power
Liebert® Services
610 Executive Campus Drive
Westerville, Ohio 43082 USA
614 841 6400 Phone
614 841 6405 Fax
liebertservices@emerson.com
liebert.com
EmersonNetworkPower.com
Customer Resolution Center
800 LIEBERT (543 2378)
While every precaution has been taken to ensure accuracy and
completeness in this literature, Emerson Network Power, Inc. and Emerson
Electric Power Co. assume no responsibility, and disclaim all liability for
damages resulting from use of this information or for any errors or omissions.
Emerson Network Power, Inc. is a division of Emerson Electric Power.
CS-00XXX
Printed in USA
Emerson Network Power Liebert Services
The global leader in enabling Business-Critical Continuity ™
AC Power
Embedded Computing
Outside Plant
Racks & Integrated Cabinets
Connectivity
Embedded Power
Power Switching & Controls
Services
DC Power
Monitoring
Precision Cooling
Surge Protection
Emerson Network Power Liebert Services and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other
trademarks are the property of their respective owners. ©2010 Emerson Electric Co.
Emerson Network Power
Critical Power Service
A Higher Level Of Service Expertise
Protecting The Power In Your Data Center
Maximizing the performance
We have made significant investments in our:
and efficiency of your data
• Field technicians
center’s uninterruptible
• Parts logistics system
power supply (UPS) and
other power distribution
systems requires they be
• Speed and accuracy
• Technical support network
properly maintained by factory-trained technicians.
• Safety and compliance
Emerson Network Power, Liebert Services has the only
• Tools and instruments
service organization in the world that has been factory
• Emergency response infrastructure
trained on Liebert power equipment and is
continuously supported and updated by the engineers
who built the equipment.
No one knows your Liebert equipment better than we do. We
are the service arm of the Liebert equipment manufacturer,
we are the factory. Our Customer Engineers have a better
knowledge of how to maintain Liebert equipment and
integrate it into the overall data center infrastructure support
strategy than any non-OEM service provider.
• State of the art training facility
We are a continuous improvement organization that
heavily invests in our ability to keep your system available.
Our Customer Engineers undergo the intensive training
required to provide them the highest level of knowledge
regarding the equipment they service. This is a significant
commitment and investment we continue to make to
keep your data center operating at peak performance.
Liebert Services, Your Data Center Services Expert
We are the Largest
With over 650 Customer Engineers and Field Technicians, our factory trained service force
is twice the size of the next largest competitor.
We Fix it Right the First Time
On average we can touch your equipment in 5,000 service events without an error; the lowest error
rate in the industry. Our power technical support group has over 20 dedicated experts who support
our Customer Engineers with an Average of 17 years experience on Liebert Equipment.
We Invest in our People
Every Liebert Certified Customer Engineer spends at least 20 hours of training and
continuing their education each year. Before they even touch your equipment they
must log an average of 450 hours in our new state-of-the-art multi-million dollar
training facility with an 11,000 square foot equipment lab.
We are the Fastest
Our onsite response time averages 1.67 hours. In addition, over 80% of emergency calls are resolved over the
phone–in a matter of minutes–by our expert staff that can be reached at 1-800-LIEBERT.
ONLY EMERSON
PROACTIVE**
System Wide
Perspective
We Have the Parts
Decrease Capital
Investment
Extend the Life
of Your System
Optimize
System
FEW
PREVENTIVE*
Equipment
Level
Repair Normal
Operational Stress
Increase Equipment
Reliability
MANY
REACTIVE*
Emergency
Response
Repair Once
Fault Has Occurred
The Emerson
Critical Difference
Many service organizations can perform
basic repair activities and maintain
equipment at some level of competency,
but Emerson Network Power, Liebert
Services can take your critical maintenance
to the next level — proactive maintenance
that can significantly extend the life of your
power systems, decrease your capital
investment, optimize system efficiency
and effectiveness, and increase overall
system availability.
With over $10 Million in parts inventory in eight strategically located warehouses
and parts hubs throughout the US, nearly 100% of emergency parts orders are
delivered in less than 24 hours.
We Have the Best Tools
Our factory trained force of customer engineers has $10,000 minimum of equipment at
their disposal.
We Care About Safety
We maintain and follow all safety and compliance regulations necessary to keep our employees from harm and
protect our customer from liability.