Process a Full Exchange/Reissue
ARC/BSP Canada Bermuda
Refunds and Exchanges Quick Reference
OVERVIEW
Exchanging a ticket can involve complex rules, different currencies, and complicated procedures. If the process is manual and labor
intensive, you may miscalculate or overlook additional revenue.
®
Refunds and Exchanges (formerly known as QREX), the Sabre global distribution system automated refund and exchange solution,
gives you the ability to process various exchange transactions quickly.
EXCHANGE VS. REISSUE
The International Air Transport Association (IATA) defines two ways to calculate a ticket change, and in what circumstances each
must be used. The two methods are EXCHANGE and REISSUE.
EXCHANGE –When you make a change to the first flight coupon of a wholly unused ticket, Refunds and Exchanges
considers this an EXCHANGE and re-prices the itinerary using current fares, current taxes, and current Rate of Exchange when
converting to and from NUC.
REISSUE – When you make no change to the first coupon or the passenger has partially used the ticket, Refunds and
Exchanges considers this a REISSUE and re-prices the itinerary using historical fares, historical taxes, and historical Rate of
Exchange when converting to and from NUC.
GENERAL REQUIREMENTS
You must have a PNR active in your work area
and have your printers assigned prior to beginning
an exchange.
The currency code of the base fare must be the same on both
tickets
One ticket cannot have an EQV currency if the other ticket does
not
Exchange must be processed by the original
ticketing agency (under the same ARC/IATA
number)
QUALIFIERS
The EQV currency must be the same on each ticket
FORMAT
Use the formats below to begin your transaction. Be sure to include any additional qualifiers (validating carrier, name/segment select,
corporate id, command pricing, tour code, change fee, etc.).
Begin an exchange
WFR(13-digit ticket number)
WFR0372453487090
Begin an exchange and include the hemisphere/journey
codes (BSP Canada/Bermuda only)
WFR(13-digit ticket number)¥H(hemisphere code)¥J(journey code)
WFR0372453487090¥ H3¥J1
Begin an exchange and include a change fee
WFR(13-digit ticket number)¥CP(fee/penalty amount)
WFR0376134567890¥CP100.00
Begin an exchange and include name select (Mandatory
when the PNR contains multiple passengers.)
WFR(13-digit ticket number)¥N(name number)
WFR0372453487090¥N1.2
Begin an exchange and use a Phase IV record to price
the new ticket
WFR(13-digit ticket number)¥T(Phase IV record number)N(name number)
WFR0016134567890¥T2N1.2
Redisplay most recent mask screen
WFR*
Note: There are also linear formats that you may use to process an exchange in specific situations. See the FastPath (Linear)
Refund and Exchange Formats quick reference or the Format FinderSM help system for more information.
Page 1 of 8
EXCHANGE STEP
RESPONSE
1. Display the PNR
*N*IA«
1.1ROMITO/ANTHONY MR
1 AA4389N 14JUL 3*BOSJFK HK1 1405 1520 /DCAA*KTGRGU /E
2 AA 236N 14JUL 3 JFKFCO*HK1 1715 0755
15JUL 4
/DCAA*KTGRGU /E
3 AA 235N 25JUL 7*FCOJFK HK1 1000 1340 /DCAA*KTGRGU /E
4 AA4388N 25JUL 7 JFKBOS*HK1 1540 1710 /DCAA*KTGRGU /E
Passenger changed his outbound flight
BOS to FCO from 15JUL to 14JUL.
Transaction is an exchange.
Because this is an EXCHANGE, the system
prices the new itinerary at the current fare
applicable at the time you create the PNR.
ARC only: If you must issue a paper ticket,
remember to include the XETR qualifier so
that the price includes any applicable paper
ticket surcharge. If you do not include this
qualifier, your ticket and exchange amounts
may be incorrect.
Data used in this document is for example
purposes only.
2. (Optional) Display the original ticket
coupon status
Enter *T to view the ticket number
Next enter WTDB*(item number
from *T field) to view the Sabre
system ticket image database
You can also enter WETR*(item
number from *T field) to view the
carrier’s electronic ticket image
database
The coupon status in both
systems should be OPEN
You may also double-click the
highlighted *T and item number fields
to use MySabre point and click
functionality.
WP «
14JUL DEPARTURE DATE-----LAST DAY TO PURCHASE 27MAY/2359
BASE FARE
TAXES
TOTAL
USD1064.00
93.50XT
USD1157.50ADT
XT
32.20US
5.50YC
7.00XY
5.00XA
7.50AY
2.80EX
10.40IT
2.50VT
6.20HB
0.90MJ
13.50XF
ADT-01 NHX14E2C NHW14E2C
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00A
A BOS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JF
K4.5
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
VALIDATING CARRIER-AA
*T
TKT/TIME LIMIT
1.T-24APR-2XX1*AKP
2.TE 0017879182251-AT ROMIT/A 2XX1*AKP 1308/24APR
WTDB*2«
SABRE TICKET RECORD
INV:0003345
CUST:011234
PNR:KTGRGU
TKT:0017879182251
ISSUED:24APR2010BOS PCC:2XX1 IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP:VIXXXXXXXXXXXX1111*XXXX/12345 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 15JUL BOSJFK 205P OK NHX14E2C
OPEN
2
AA
236
N 15JUL JFKFCO 515P OK NHX14E2C
OPEN
3
AA
235
N 25JUL FCOJFK 1000A OK NHW14E2C
OPEN
4
AA
4388 N 25JUL JFKBOS 340P OK NHW14E2C
OPEN
FARE
TOTAL
USD1064.00 TAX 32.20US TAX 5.50YC TAX
TAX 5.00XA TAX 7.50AY TAX 2.80EX
TAX 10.40IT TAX 2.50VT TAX 6.20HB
TAX .90MJ TAX 13.50XF
USD1157.50
7.00XY
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/ NYC Q160.00A
A BOS M387.00NHW14E2C NUC1064.00
END ROE1.00 XFBOS4.5JFK4
.5JFK4.5
Note: Refunds and Exchanges automatically verifies the current coupon status and displays that status in the mask.
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 2 of 8
EXCHANGE STEP
RESPONSE
3. Begin the exchange:
WF WFR
N1.1
EXCH DATABASE TKT - ELECTRONIC
ROMITO/ANTHONY MR
TKT
SCREEN 10
0017879182251
WFR0017879182251¥PQ1
The system automatically retrieves
the original ticket information from
the ticket database, including the
base fare and taxes.
Type an X in the Code box to specify
an exchange transaction.
ENTER A VALID TRANSACTION CODE
FLT BK DATE BRDOFF
1
AA 4389 N 15JUL BOSJFK
2 X AA 236
N 15JUL JFKFCO
3 O AA 235
N 25JUL FCOJFK
4 X AA 4388 N 25JUL JFKBOS
X-EXCH/R-REFUND/F-FLOWN
FB/TKT DES
STAT
NHX14E2C
OK
NHX14E2C
OK
NHW14E2C
OK
NHW14E2C
OK
CODE
<X>
<X>
<X>
<X>
Select NEXT to continue to the
Comparison Summary screen.
BASE USD
1064.00
TAXES
32.20
US
5.50
YC
55.80
XT
TTL USD
1157.50
VALIDATING CXR AA
NEXT <X>
MULTIDOCS < >
QUIT < >
Note: If the system cannot find the original ticket in the ticket database, the Non-Database Document screen displays. In this
situation you must manually enter all of the original ticket data. See the Exchange/Refund a Non-Database Ticket quick reference or
Format Finder for more information.
IMPORTANT! – Be aware that the mask screens display different fields based on the type of transaction and your
location/reporting authority (ARC/BSP Canada). This document identifies when a specific field displays to a specific authority.
4. The Comparison Summary screen
displays both the original and new
amounts.
Enter applicable change fee in the
CHG FEE AMOUNT field
WF WFRR
EXCHANGE SUMMARY
REISSUE PLACE BOS
BASE
TTL TAXES
TOTAL
EXCHANGE
USD
1064.00
93.50
---------1157.50
BSP Canada/Bermuda only -CHG
FEE TAX CODE/AMT. Enter the 2character tax code and tax amount on
the change fee.
Select NEXT to continue to the
Ticketing Instructions screen.
SCREEN 30
NEW AMT
USD
1064.00
93.50
---------1157.50
CHG FEE AMOUNT
CHG FEE TAX CODE/AMT < >
CHG FEE TAX CODE AMT < >
REISSUE
CUR USD
0.00
0.00
----------0.00
<250.00
>
<
>
<
>
-----------TOTAL
0.00
TAX COMPARISON < >
NEXT <X>
QUIT < >
WF WFRR
EXCHANGE SUMMARY
REISSUE PLACE BOS
BASE
TTL TAXES
TOTAL
EXCHANGE
USD
1064.00
93.50
---------1157.50
Note: When you add a change fee, the
screen redisplays with the total sum of the
additional collection and a warning message.
SCREEN 30
NEW AMT
USD
1064.00
93.50
---------1157.50
CHG FEE AMOUNT
REISSUE
CUR USD
0.00
0.00
----------0.00
<
250.00>
TOTAL
-----------250.00
TAX COMPARISON < >
NEXT <X>
QUIT < >
VERIFY TOTAL AMT-REENTER TO CONTINUE
Note: If you want more detail on the tax comparison amounts, type X in the TAX COMPARISON field. The Tax Comparison screen
(Screen 31) may display up to 33 times in order to display up to 99 paid and 99 unpaid taxes.
Press Enter to continue.
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 3 of 8
EXCHANGE STEP
RESPONSE
4a. BSP Canada/Bermuda only – If your
form of payment for the additional collection is
a credit card:
1. Press ESC or Reset on your keyboard.
Refunds and Exchanges does not
automatically obtain the credit card
approval code for any additional
collection amount.
2. Enter the credit card approval format:
CK*(credit card code)(credit card number)/(expiration date)/(amount)/(airline code)
CK*VI4444333322221111/0406/250.00/AA
Sabre system response:
Because you now have the total
exchange amount displayed, you
should escape out of the mask,
obtain the credit card approval code
and then return to the mask to
continue the process.
CK*VI4444333322221111/0406/250.00/AA
* CREDIT VERIFICATION IN PROGRESS
OK 355S
VERIFY CARDHOLDER SIGNATURE AND EXPIRATION DATE
You can then enter this approval
code on the last screen of the
exchange process.
3. Enter WFR* to return to the mask; the last active screen displays.
5. The Ticketing Instructions screen displays.
Enter your commissions:
ARC only - NEW TKT FULL
COMM AMT commission on
original ticket amount plus
commission on add collect amount
ADD COLLECT COMM AMT amount of commission on add
collect amount only
COMM PENALTY - applicable
commission on the change fee
(penalty)
ARC only - use the WAIVER field for
Refund transactions only.
Note: Once you receive the approval code, write it down, or place it in the remarks
field. If you clear your screen you cannot retrieve it.
4. Enter to continue.
WF WFRTK
TICKETING INSTRUCTIONS
SCREEN 40
TOTAL- USD
250.00 ADD COLLECT
ELECTRONIC X
PAPER
NEW TKT FULL COMM AMT <0
>
ADD COLL COMM AMT <0
>
COMM PENALTY <
>
WAIVER <
>
TOURCODE <
>
BAG ALLOWANCE ALL SEGS <
> OR BY SEGMENT < >
ADDTL TKTG INSTRUCTIONS
AGENT ENDORSEMENTS
OVERRIDE EO < >
<
>
CASH < > CK < > CC <X>
VALIDATING CXR AA
CC NBR <VI4444333322221111
> CC EXP <1212>
MANUAL APPROVAL <
>
SUPPRESS CC DATA ON INVOICE < >
TKT <X>
RETAIN < > PREV < >
QUIT < >
The Sabre system automatically transmits the commission data to the IAR for
agents reporting to ARC and to BSP Canada/Bermuda for agencies reporting
to that authority.
Enter applicable TOURCODE and
BAGGAGE ALLOWANCE information.
Select the form of payment for the
additional collection as applicable.
Note: The system does not add any non-refundable endorsement messages from the old ticket to the new ticket. If the airline
requires non-refundable messages to be carried over to the new ticket, you must manually add these using the endorsement override.
Select TKT to issue the ticket
immediately;
Response to TKT:
MASK PROCESSING COMPLETE - MASK TERMINATED
OK
1157.50
54321
US INS INSPECTION AND CUSTOMS FEES INCLUDED
ETR MESSAGE PROCESSED
*DO NOT FORGET TO ISSUE SERVICE FEE*
Note: The exact response message may be different depending on the flight
segments, your region, and your Travel Journey Record (TJR) default settings.
Or select RETAIN to issue the ticket at
a later time.
Response to RETAIN:
TRANSACTION RETAINED
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 4 of 8
EXCHANGE STEP
6. Display ticket image of original and new
ticket
*T - displays original ticket number and
new ticket number
WTDB*(item number)
Original ticket in the Sabre ticket
image database now displays
EXCH in the Status column.
New ticket in the Sabre ticket
image database displays OPEN in
the Status column
RESPONSE
*T«
TKT/TIME LIMIT
1.T-24MAY-2XX1*AKP
2.TE 0017879182251-AT ROMIT/A 2XX1*AKP 1308/24APR
3.TE 0017879182252-AT ROMIT/A 2XX1*AKP 1357/24MAY
WTDB*2«(original ticket)
SABRE TICKET RECORD
INV:0003345
CUST:011234
PNR:KTGRGU
TKT:0017879182251
ISSUED:24APR2010BOS PCC:2XX1 IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP:VIXXXXXXXXXXXX1111*XXXX/12345 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 15JUL BOSJFK 205P OK NHX14E2C
EXCH
2
AA
236
N 15JUL JFKFCO 515P OK NHX14E2C
EXCH
3
AA
235
N 25JUL FCOJFK 1000A OK NHW14E2C
EXCH
4
AA
4388 N 25JUL JFKBOS 340P OK NHW14E2C
EXCH
(Partial Display)
WTDB*3«(new ticket)
SABRE TICKET RECORD
INV:0003443
CUST:011234
PNR:KTGRGU
TKT:0017879182252
ISSUED:24MAY2010BOS PCC:2XX1 IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP:VIXXXXXXXXXXXX1111*XXXX/54321 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 14JUL BOSJFK 205P OK NHX14E2C
OPEN
2
AA
236
N 14JUL JFKFCO 515P OK NHX14E2C
OPEN
3
AA
235
N 25JUL FCOJFK 1000A OK NHW14E2C
OPEN
4
AA
4388 N 25JUL JFKBOS 340P OK NHW14E2C
OPEN
FARE
TOTAL
USD1064.00 TAX 32.20US TAX 7.50AY TAX
TAX 10.40IT TAX 2.50VT TAX 6.20HB
TAX 0.90MJ TAX 5.50YC TAX 7.00XY
TAX 5.00XA TAX 13.50XF
USD1157.50
2.80EX
COMM: .00
The original ticket number and
the coupon numbers exchanged
Date and place of original issue,
and the form of payment for the
additional collection exchange
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00AA B
OS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JFK4.5 A
/C250.00
EXCH TKT:0017879182251/1234
ISSUED AT:24APR10BOS
FEF:VIXXXXXXXXXXXX1111
IATA:96188116
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 5 of 8
EXCHANGE STEP
RESPONSE
You may also display the carrier’s electronic
ticket record of the original and new tickets:
WETR*2«(original ticket)
ELECTRONIC TICKET RECORD
INV:0003443
CUST:011234
PNR:KTGRGU
TKT:0017879182252
ISSUED:24APR10
PCC:2XX1
IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP: VIXXXXXXXXXXXX1111*XXXX /54321 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 15JUL BOSJFK 1405
OK NHX14E2C
EXCH
2
AA
236
N 15JUL JFKFCO 1715
OK NHX14E2C
EXCH
3
AA
235
N 25JUL FCOJFK 1000
OK NHW14E2C
EXCH
4
AA
4388 N 25JUL JFKBOS 1540
OK NHW14E2C
EXCH
WETR*(item number)
Original ticket in the carrier’s
electronic ticket database now
displays EXCH in the Status
column
For participating carriers, the
display also contains a settlement
authorization number
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
FARE USD1064.00 TAX
32.20US TAX
5.50YC TAX
7.00XY
TAX
5.00XA TAX
7.50AY TAX
2.80EX
TAX
10.40IT TAX
2.50VT TAX
6.20HB
TAX
.90MJ TAX
13.50XF
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00AA B
OS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JFK4.5
SETTLEMENT AUTHORIZATION: 2207577152489
New ticket displays OPEN in the
Status column and:
WETR*3«(new ticket)
ELECTRONIC TICKET RECORD
INV:0003443
CUST:011234
PNR:KTGRGU
TKT:0017879182252
ISSUED:24MAY10
PCC:2XX1
IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP: VIXXXXXXXXXXXX1111*XXXX /54321 M
CPN A/L FLT CLS DATE
BRDOFF TIME ST F/B
STAT
1
AA
4389 N 14JUL BOSJFK 1405
OK NHX14E2C
OPEN
2
AA
236
N 14JUL JFKFCO 1715
OK NHX14E2C
OPEN
3
AA
235
N 25JUL FCOJFK 1000
OK NHW14E2C
OPEN
4
AA
4388 N 25JUL JFKBOS 1540
OK NHW14E2C
OPEN
NONREF/CHG FEE APPLIES/NO VALUE
FARE USD1064.00 TAX
32.20US
TAX
5.00XA
TAX
10.40IT
TAX
.90MJ
TOTAL USD1157.50
The original ticket number, date
and place of original issue and
the original form of payment
The original ticket number, the
coupon numbers exchanged
and the add collect amount
7. Display the accounting lines (*PAC)
The original ticket accounting line
remains in the PNR unless you delete
it
AFTER FLT TIME
TAX
5.50YC TAX
TAX
7.50AY TAX
TAX
2.50VT TAX
TAX
13.50XF
7.00XY
2.80EX
6.20HB
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00AA B
OS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JFK4.5
ORIGINAL ISSUE: 0017879182251
24MAY10BOS
ORIGINAL FOP: VIXXXXXXXXXXXX1111*XXXX
EXCHANGE TKT: 0017879182251
1234
ADD COLLECT AMOUNT: 250.00
*PAC«
ACCOUNTING DATA
1. AA‡7879182251/
0.00/
1064.00/ 93.50/ONE/CCVIXXXXXXX
XXXXX1111 1.1ROMITO ANTHONY MR/1/F
2. AA‡7879182252/
.00/
250.00/
0.00/ONE/CCVIXXXXXXX
XXXXX1111 1.1ROMITO ANTHONY MR/1/F/E-0017879182251/1234
The new ticket accounting line displays
with the additional collection base and
tax amounts
The /E indicating an exchange followed
by the original ticket number and the
flight coupons you exchanged
Note: Depending on your agency’s accounting and invoicing procedures:
You may delete the original ticket accounting line and issue the invoice with the new ticket accounting line only (DIN or DIN¥DP)
Or you may keep the original ticket accounting line in the PNR and accounting line select (DIN¥A2¥DP) the new ticket
accounting line to issue the invoice.
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
Page 6 of 8
PRICE QUOTE REISSUE RECORD (PQR)
When you complete the exchange process, the system creates a Price Quote Reissue (PQR) record. This PQR record contains all of
the information used to process the exchange.
Display Price Quote Record Summary
The PQ Summary displays all PQ and
PQR records; the system numbers
each record sequentially
The PQR record amount is the new
ticket total amount, not the
exchange amount (enter *PQR to
view the exchange amount)
The type of exchange displays
on the second line
*PQS
*PQS«
PRICE QUOTE RECORD - SUMMARY BY NAME NUMBER
NAME
1.1
NAME
1.1
RETAINED FARE
PQ TYPE TKT DES
1
CREATED
24MAY USD
TKT TTL
1157.50
RETAINED REISSUE
PQR TYPE TKT DES
TYPE
CREATED
NEW TKT TTL STAT
2
EXCH A/C 24MAY USD
1157.50
T
HISTORICAL DATA EXISTS - *PQH
T in the Status column indicates
you have ticketed the PQR
Display the Price Quote Reissue (PQR)
record details
The PQR contains:
*PQR or *PQR(record number)
*PQR2«
PQR - REISSUE DETAILS
PQR 2 WFR0017879182251‡PQ1
The entry you used to begin the
exchange
ROMITO/ANTHONY
The original ticket number and
amount
BASE FARE
TAXES
TOTAL
USD1064.00
93.50XT
USD1157.50
XT
32.20US
5.50YC
7.00XY
5.00XA
7.50AY
2.80EX
10.40IT
2.50VT
6.20HB
0.90MJ
13.50XF
ADT-01 NHX14E2C NHW14E2C
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00A
A BOS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JF
K4.5
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
01 O BOS AA 4389N 14JUL 205P NHX14E2C
14JUL14JUL
02 X JFK AA
236N 14JUL 515P NHX14E2C
14JUL14JUL
03 O FCO AA
235N 25JUL 1000A NHW14E2C
25JUL25JUL
04 X JFK AA 4388N 25JUL 340P NHW14E2C
25JUL25JUL
BOS
The type of exchange (in this
example, A/C for additional
collection) and the exchange
amount
The fare/tax breakdown and the
new ticket total
The new itinerary
The change fee when entered on
the Comparison Summary screen
The commission
The validating carrier
The form of payment for the
additional collection
EXCH TKT 0017879182251
A/C, FEES
CHANGE FEE 250.00
COMM AMT 0.00
VALIDATING CARRIER-AA
FOP CCVIXXXXXXXXXXXX1111
2XX1 2XX1 *AKP 1328/24MAY
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
TTL USD
TTL USD
1157.50
250.00
PRICE-SYS
Page 7 of 8
Issue a ticket using a Price Quote Reissue
record (after you select RETAIN in the mask
and now want to issue the ticket).
W¥PQR(Price Quote Reissue record number)
W¥PQR4
Display Price Quote Reissue (PQR) record
history
*PQRH
Delete all PQR records
PQRD-ALL
Delete a specific PQR record
PQRD(PQR record number)(/ or -)(PQR record number)
PQRD1
PQRD1/3
PQRD1-5
Delete a PQR record by name number
PQRD(PQR record number)N(name number)
PQRDN2.1
Security Restrictions for Ticketing a Retained PQR
Non-branch locations are prohibited from displaying or ticketing a retained PQR.
If the agent issuing the ticket does not reside in the same country, or the same Canadian province as the agent who
retained the PQR, the ticketing agent cannot issue the ticket from the retained PQR. They receive this error response:
RETAINED PQR LOCATION DOES NOT MATCH TICKETING LOCATION
This ensures that the price the system has returned and calculated based on a particular country as the point of sale is not
issued in a different point of sale. If a ticket does need to be issued in a different country then a new PQR must be
retained.
ADDITIONAL REFERENCES
Additional quick references and interactive tutorials are available on the Web at http://eservices.sabre.com/ under the Training
menu. You may also find additional information in the Format FinderSM help system. Use these keyword combinations or formats in
your Search request:
Refunds and Exchanges Full Exchange
Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference
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