Big Country is Moving Mountains! Visit HEARTLAND on: Additional Equipment may eq be R uire rt r Ce d fo lima ain C ions te Condit Life is full of surprise s! Introducin examples- B g one of th ig Country. e more plea B ig sant C o u n that inspire try has a re , constructio putation for n that endu designs affordable. res and valu Big Country e that is alw p r o t ays e c t the highest s your inve stment wit resell values h one of in its class. have made T h at's why ou Hear tland r customer s t h e third large manufactur st retailing er in the w fifth wheel o r ld in less listens to t t h a n five year he needs of s. Hear tlan t h e hard-wor kin d This is why g people lik Big Country e your self. has been fe RV magazin a t u red in so m es over the any major y e a r s like Traile G y p s y Jo u r n r Life, RV L al. Everyone ifestyles and in the luxury fi themselves fth wheel cla to Big Coun ss compares try. That is copied fifth w h y Big Count wheel today ry is the mo . R emember, t st the original he copy is n and Big Cou ever as good ntry leads t as quality and he way with value. innovation, style Big Country Team... AH E E RT G E A • •H HEARTLAND, A COMPANY OF FIRSTS in Fifth wheel Innovation and Engineering ST IR ADVANTAGE: TLAND F AR LA N D A DVA N TA Invented the 88° degree turning radius. First to introduce 50 lb ball bearing, full-extension drawer guides in all towables. I ntroduced the Universal Docking Center (U.D.C.) center which has become the industry standard. First to have full 8' wide walk-in closets in price point fifth wheels. First to engineer affordable drop frame technology. First to engineer a non-skid, stain resistant, rubberized pass-through storage. etains Over 8 Different Patents for RV's Like Titanium R Technology. Invented Heartland’s Mega-Bath and Mini-Meg bathroom. ngineered & Introduced the Wide Trax Suspension System for Safer Travel E Trailer Towing. Heartland Knows RVing! Cab Over D N Experience: The founding partners of Heartland have over 125 years of combined manufacturing experience. They know RVs and are passionate about what they do - taking the advice and input from experienced RVers and designing some of the most innovative fifth wheels on the market! Commitment to our Customers: At Heartland, we provide the best customer service possible. Heartland monitors the pulse of our customer’s needs through feedback via shows, plant tours, phone calls, e-mails, owners forum, rallies and letters. This information is given to the Heartland management team daily to discuss improvement opportunities now, not later. Innovation: Heartland focuses on next generation engineering. Our improved turning radius, universal docking centers and unmatched storage are testaments to our innovation. We are never content to rest on past achievements and we continually search for creative solutions to customer desires. Heartland stays ahead of market challenges by developing better components for overall quality and safety. Serviceability: Big Country was designed for quick and easy diagnostic of vital parts and components. Each coach has labeled lines and connections. In addition, we have EZ-lube axles, a quick removable access panel for the water pump, water heater, and power converter featuring blown fuse indicators. Quality: With more comprehensive testing and quality control standards and testing in place throughout the production process, Big Country has set the standard in quality. Heartland has a simple philosophy, “If it is worth doing, it is worth doing right the first time.” We CARE: At Heartland, customer satisfaction is our number one goal and we constantly strive to satisfy our owners needs. TH ER S A TL O R EA WHAT MAKES HEARTLAND DIFFERENT H ADVANTAGE: D N ER TH Over 780,000 total square footage under roof. TOP FACILITIES: Heartland has more than quadrupled its manufacturing and support facilities since its beginning. Reinvesting millions of dollars into facilities over the last six years, Heartland now has over seven different manufacturing and four support facilities to serve you, our valued customers, better. 466,070 sq. ft. Production facilities 66,000 sq. ft. Customer Service Dept. 166,000 sq. ft. of Lamination Facilities 63,000 sq. ft. Countertop Facility 19,250 sq. ft. R & D Facility S A TL O R EA BEST-IN-CLASS FACILITies To SERVE YOU H ADVANTAGE: OWNERS CLUB H S ER TH OUR OWNERS O EA R TL A N D ADVANTAGE: Home is where your HEARTLAND is... Heartland owners are proud of their RVs and enjoy the company of fellow Heartland RV owners. Share in the good times, make new friends and create a lifetime of lasting memories together. Chapters of the Heartland Owner’s Club are forming all over the United States and Canada. Owners meet for rallies several times each year at great destinations. Members of the Heartland Owner’s Club, gain access to www.heartlandowners.org where owners share stories, recipes, photos, experiences, tips, tricks and knowledge. Communicate with friends and arrange gatherings along your RV journey. www.heartlandowners.org Find us on www.heartlandowners.org OWNERS CLUB The Heartland Owner’s Forum is an online community where Heartland owners and prospective owners connect to share experiences, photographs, and other helpful information and insight in order to learn from each other and further enhance their RVing experience. Registration is required; you do not need to own a Heartland product to join. The forum is actively moderated; the factory responds to questions posed to them and there is no fee to use it. The forum is yours – please consider joining today and use the forum as a tool to get the most out of your Heartland RV. STAND OUT AMONG THE REST: D N TH ER S A TL O R EA DEDICATED DESIGN TEAM H ADVANTAGE: Heartland’s history and track record of product innovation started with our engineering department. Heartland does not believe in cutting corners. While some billion dollar RV companies have only one or two engineers on staff, Heartland actually had two engineers among our first ten employees, and now we have an engineer dedicated to each line. High tech computer aided design (CAD) systems allow for 3-D modeling to turn collective imagination into innovation. Prototypes and mock-ups are typically built based on the CAD data. This goes a long way toward preventing problems before they arise. Big Country engineers help build a superior product for reasons that may not always be easy to see, but are very easy to appreciate down the road. Designed by women for women: How many times have you heard a women say "who designed these interiors, a bunch of men?" Most RV companies don't put a lot of time and money into how interiors are chosen. Usually, their interior is a last minute decision picked by salesmen solely based on what's the cheapest, how fast he can get it and would he put it on his favorite recliner. Big Country separates itself from this crowd by investing a great deal of time and money into a professional team of women designers whose sole job is to create high-quality residential styles with thoughtful color-coordinated themes. Our experienced designers work out of a 2,000 sq ft design facility that stocks thousands of decor samples direct from vendors, so that the best materials and selections are exclusive to our customers. This also allows the design team to create professional top to bottom decor mock-ups of entire interiors so we can get real retail feedback and make any necessary tweaks before they’re released to the market. Interior Design by Women for Women! TR Y N S U ER O O TH C IG B ADVANTAGE: TOTALLY EQUIPPED as STD. No Other Fifth wheel in the world has all THIS! ions te Condit 88° Patented Turning Radius . . . . . . . . . Bus Style Slam Latches . . . . . . . . . . . . Laminated Roof R-38 . . . . . . . . . . . . . Laminated Floor R-38 . . . . . . . . . . . . . 6-layer Laminated Sidewalls R-11 . . . . . . Universal Docking Center U.D.C. . . . . . . . Up to166 cu. ft. of Drop Frame Storage . . . . Finished Pass-Through Storage Compartment E-Z Flex Suspension System . . . . . . . . . Wireless Remote Control System . . . . . . . Full Body Paint Look . . . . . . . . . . . . . . Zero Degree Tested! . . . . . . . . . . . . . . Warranty for Full Time RVing . . . . . . . . . . Offer the Mega-Bath . . . . . . . . . . . . . . Solid-Surface Countertop in the Kitchen . . . . Solid Surface Countertop in the Bathroom . . Oversized Vessel Bowl Bathroom Sink . . . . Pull-out Storage Built into Steps . . . . . . . . 50 lb. Ball Bearing Drawer Guides . . . . . . . Hidden Hinges Throughout . . . . . . . . . . . High Sheen Cabinets . . . . . . . . . . . . . . Key Fob Controlled Scare Light . . . . . . . . Suite Style Bedrooms . . . . . . . . . . . . . Upgraded Window Treatments . . . . . . . . . Stacked Washer & Dryer Prep (most models) . Better Floorplans . . . . . . . . . . . . . . . . OT UN HE TR RS Y lima ain C CO rt r Ce d fo BI G uire BI G Additional Equ eq be R may ipment CO OT UN HE TR RS Y The Highest Re-Sale Value in it's Class Who Has All This and More? NO One But Big Country! TA IL ER S n u OT H o C ig B NS LIKE THE R OR TU IN A SHORT-BED, EXTENDED CAB TRUCK CORNERING IN-TOWN or BACKING INTO CAMPSITES G E RT E • •H A 88˚ ACHIEVE 88˚ TURNING! E COMPATIB AT I G TY LI Tailgate compatibility with all trucks. No more unhitching to drop your tailgate. G AL IN IG By redesigning both the steel frame and the way that the front fiberglass cap integrates with the frame, Heartland’s engineers have been able to virtually eliminate the problems typically associated with towing a fifth wheel with a short-bed, extended-cab truck – all without having to invest in an expensive and clumsy slider hitch system. NO TH IN TOWABILITY: tr y ADVANTAGE: 88° TURNING RADIUS LA N D A DVA N TA 88º 88º BEWARE OF IMITATIONS! PATENT PENDING! BEWARE OF IMITATIONS! While the competition does their best to IMITATE Heartland’s 88° Turning Radius design manufacturers have actually DECREASED their turning radius and added length in their efforts to copy the “Look and Technology” of the Heartland patent! SMART DESIGN: G PERFO IN R W CE AN M TOP TO All caps overlap the sidewall, creating the best tight seal to prevent leaks. Money for Tomorrow TR Y N S U O TH ER O C IG Aerodynamic Gel Coated, Dent-Resistant Front & Rear Fiberglass Caps. Today’s fuel costs are at an all time high and change daily with world politics. Big Country’s exclusive patented front cap design has resulted in a huge leap in the combination of aerodynamics and turning radius widening the gap between Heartland and the competition. Science has shown the teardrop shape is the best configuration for fuel efficiency. The low end point is lower than the height of the cab on the tow vehicle, allowing it to cut right through the air. Cap & Sidewall Seam $aving You B ADVANTAGE: FUEL EFFICIENCY Statistics show the rear end of a fifth wheel can either create a significant amount of wind drag – or it can actually assist the tow vehicle in slicing or drafting through the wind. The Big Country rear cap is aerodynamically designed with smooth, flowing lines and built-in wind sweeps. In addition, the enclosed underbelly helps eliminate wind drag because the air flows unimpeded from beneath the truck to beneath the fifth wheel and out the back. Professional transport drivers who haul our units typically report 2-3 miles per gallon better pulling Big Country than other luxury fifth wheels. THAT IS A FANTASTIC 15-20% FUEL SAVINGS! Aerodynamics, excellent weight distribution and upgraded suspension affords you the best towing available. THE LOOK OF PAINT... THE PRICE OF WHITE: Big Country's Gold Edition provides the high end looks of full body paint without the added cost. The Fiberglass is also durable so your coach will look great for years to come. PAINTED CAPS: Enjoy the beauty, durability and easy maintenance of painted caps. Painted caps look great setting you apart from the same-old-same-old found on most fifth wheels. A double clear coat protects the paint and fiberglass from harmful UV sun rays adding to the resale value of your coach.. tr y ER S n u OT H o C ig GOLD - HIGH GLOSS FIBERGLASS B ADVANTAGE: N TR Y ADVANTAGE: B ER TH O IG C O S U ZEROº TESTED! ZERO° TESTED & ALL SEASON WARRANTY ZEROº TESTED! en rta y be R e q u ire d for C e EXCEPTIONAL PERFORMANCE in Cl ns • iti o Co G tm a at e pm E iti Eq E •H al on Add ui nd SE NG Heartland 5th wheel Construction has been subjected to rigid testing in the famous COMFORT Heartland 5th TESTED: DOMETIC™ extreme temperature Heartland 5th wheel construction has been testing Wheel Construcwhere it subjected to rigid testing in thechamber famous DOMETIC tion has been Extreme temperature testing passedchamber, with flying subjected to rigid where it passed with flying colors! colors! The chamber is testing in the The testing chamber temperature is 0˚ settototest 0º to set to the famous DOMETIC test the heating system, followed by setting it at unit’s heating efficiency, 100º to test its cooling ability. followed by being set at ™ Extreme TemWith our thick 2” laminated walls, and perature testing 100˚enclosed to test it’s cooling heated underbelly and insulated floor, the interior efficiency. With our chamber, where it of the Heartland coach remained warm and thick 2” laminated walls; passed with flying comfortable throughout the sub-freezing testing enclosed and heated colors! and niceThe andchamcool during the extreme heat test! underbelly; and ber is set to 0˚ to ONAL RVI S insulated floor the SEASONAL A test it’s heating CONSTRUCTION: interior of the • Heated & Enclosed Underbelly efficiency • Laminated & Insulated Main Floor Heartland coach followed by being • Laminated Bedroom/Bathroom floor warm and remained • Laminated Roof comfy during the A RT • Laminated Sidewalls sub-freezing test and TA LA N D A DVA N • Insulated Slide Room Floors nice and cool during the heat test! im may Additional Equipment eq be R uire rt r Ce d fo lima ain C ions te Condit For more details, visit our web site: www.HEARTLANDRVS.com E RT G E • •H A OT H o C ig B YOU R STRENGTH: MINATED W A L LD OR SIX LAYER LIGHTWEIGHT LAMINATED WALL Starting with a thick High Gloss fiberglass that is laminated to a ⅛” luan board. We then laminate a second layer of ⅛” luan, which acts as a vapor barrier, ensures the walls are straight and smooth, and helps eliminate thermal transfer. The luan sheets are staggered during this process for added strength, durability and a smoother finish. Double welded aluminum structure and block foam insulation. Finishing with ⅛" luan covered with decorative wall vinyl ER S u n tr y ADVANTAGE: LA N D A DVA N TA R 11 Total Wall System. If a 1/8" thin coffee cup can protect your hand from scalding hot coffee - consider the protection Heartland's sidewalls offer featuring 1.5" block foam insulation THERMAL EFFICIENT Lighter Weight, Straighter Walls, No Diminishing R-Value Over Time Additional Equipment may eq be R uire rt r Ce d fo lima ain C ions te Condit B TH LIGHTWEIGHT LAMINATED ROOF CONSTRUCTION O IG C ER O S U N TR Y ADVANTAGE: LD OR YOU R One Piece The entire roof cavity is constructed using 5 INCH Thick Block Foam Insulation and Rubber Roof MINATED W 12 Year Warranty LA Aluminum Supports for the Maximum Strength, R Ralue and Noise Reduction. Optimum R-ratings are achieved because all the dead air space is now insulating block foam eliminating the need for attic vents. Aluminum radius wrap is attached to promote water run off the trim that traps water on the roof. Big Country’s climate control “H” duct system utilizes duct work integrated in the block foam for maximum air flow and cooling efficiency. The G H-DUCT IN ING T standard 15,000 BTU A/C unit distributes air to both ends of C U -D the fifth wheel quickly and efficiently. Separate supply and return ducts offer substantially increased air flow and are H superior to single duct systems used by most other manufacturers. Total Roof System. G LA N D A DVA N TA Competition: Some competitors use wooden roof trusses and basic fiberglass insulation that may trap moisture and condensation reducing R-value and creating ideal conditions for mold. SUPERIOR STRENGTH HEARTLAND Competition: Some competitors use flimsy fabricated metal trusses that can be easily twisted into a pretzel! LIGHTER - THICKER -D H U C TI N G E RT E • •H A R 38 SOUND BARRIER COMPETITION Lighter Weight, Straighter Roof, No Diminishing R-Value Over Time Additional Equipment may eq be R uire rt r Ce d fo lima ain C ions te Condit IG A M LA N D A DVA N ER S n u OT H o C ig TA Competition: A non-laminated floor does not have the strength, structure or foundation to eliminate flexing! This intense flexing puts unnecessary wear and tear on cabinets and components resulting in pops, squeeks and continuous adjustments to doors, drawers and poor slide room seals. G KIN DEC E D GRA OR I R E EXT UNDERSIDE 1,800 POUNDS G E RT E • •H R 38 Total Floor System. M INU M ALU ” 5 2. ELDE Heartland’s Laminated floor construction Easily supported over 1,800 lbs. Of water jugs In one spot - resulting in less than 1/4” of flex!! M FOA K C BLO A LE W N LIGHTER WEIGHT S The Main Floor AND Bedroom/Bathroom Floor is one of the LIGHTEST and STRONGEST FLOORS IN THE INDUSTRY constructed of strong 2.5” Aluminum Tubing; Thick Block Foam Insulation; Exterior Grade Floor Decking and a Weatherproof Thermo-Board Luan bottom. Thick 3” Laminated, Insulated Floor System provides maximum efficiency. RT DES B LIGHTER LAMINATED FLOOR CONSTRUCTION FOUNDATION: DOUB tr y ADVANTAGE: D AL UMIN UM The Bottom layer is a tough Weatherproof Thermo-Board Luan with a laminated inter-laced plastic coating. ON LY 0 40 . lbs FLEXING Traditional RV Floor Construction often flexes in the middle of the coach - because that’s where the holding tanks are located and there is no steel frame support under the lumber. Just imagine, your guests walking across your kitchen floor as the floor flexes beneath them. Lighter Weight, Straighter Floor, No Diminishing R-Value Over Time Additional Equipment may eq be R uire rt r Ce d fo lima ain C ions te Condit B U.D.C. UNIVERSAL DOCKING STATION O IG TH C ER O S U N TR Y ADVANTAGE: ONE CONVENIENT LOCATION FOR EVERYTHING: This compartment is the first of its kind. Multi-functional and conveniently located in one centralized area on the off-doorside with nothing protruding off the coach, the Big Country central docking center includes: 1. Freshwater Connection UNIVE R E RT G E A 4. Satellite/Phone/ Shielded RG-6 Coaxial Cable Hook-Ups to Interior AND to Roof • •H 3. C ity Water Hook-Up and Tank Fill NTER CE 2. B lack Tank Flush System OCKIN LD G A S LA N D A DVA N SEC URE 5. E xterior Shower TA & D 6. A ll Tanks Pull Handles E AG AN M 7. W /H Bypass and Winterization Valves 8. 1 2V Light 9. F ully Enclosed and Fiberglass Lined. Step 1. Open your U.D.C. Step 2. Hook up through access Step 3. Shut the compartment door and forget about it B PEX PLUMBING RELIABLE: Pex tubing system's COLOR-CODED waterlines are extremely flexible and durable, providing a virtually continuous water line system throughout the Big Country by eliminating many 90 degree turns and elbows that create water leaks. Most plumbing systems only guarantee the material, but the makers of Pex tubing system actually guarantee a leak-free connection because of the specially designed air tools and clamping system. Pex tubing also has a structural memory. When a line becomes pinched or kinked, a simple heat gun (at 180°) will restore it back to its original shape. • All lines are color coded for quick identification • Thicker wall tube insulates and reduces condensation • Fittings & connections guaranteed against leaks. • Tube guaranteed against leaks • Tested to withstand freezing and cracking at -40° C •Made of non-toxic materials that leave no chemical residue in your drinking water Big Country constructs the plumbing network with top grade materials and methods similar to residential housing. The water lines are capped and tested for leaks using air at 80 P.S.I. before final hookup. The system is then hooked up and re-tested again, using water, assuring the consumer a trouble-free plumbing system. US O INU T N CO °C -40 D DE O RC O L CO ER S OT H ig C o u n tr y ADVANTAGE: B SMART ELECTRICAL ENGINEERING O IG TH C ER O S U N TR Y ADVANTAGE: Big Country: DETACH A All Big Country electrical wiring is color coded to make service diagnosis easy. D WI • E AN D A DVA N G TA S ME TL RE BL OW N LO O R RE Underbelly wiring is loomed to prevent abrasion damage and fraying for added safety and protection. S WI TA ME D N D A DVA N LO O E G LA EA E RT •H H A Big Country’s 50 AMP marine grade removable power cord is designed for a lifetime of safe and reliable use. O E SH RE C L B LE AB E WIZ G R D AR CH A Our 60 Amp Converter features 12V fuses that have LED indicators to identify what fuse is blown are clearly marked. Our converter delivers incredible power and runs whisper quiet for a good night’s sleep. Our Converter also has a built-in charge wizard that constantly monitors voltage status and automatically manages your battery! The Charge Wizard will bring your batteries back to 90% full charge within eight hours of shore power connection. ER S Hydraulic Gear is 2½ times FASTER Big Country: HYD RA G E FAST RETRACT RT E • •H A than conventional electric landing gear. A IC L NDIN L G U AR GE Hydraulic landing gear operates smoothly, quietly and quickly. FAST EXTEND B Hydraulic landing gear OT H ig C o u n tr y ADVANTAGE: LA N D A DVA N TA Extend 52 Seconds Hydraulic w/ load 2.26 Minutes Electric w/ load Retract 38 Seconds Hydraulic w/ load 1.75 Minutes Electric w/ load POWERFUL: Our high capacity hydraulic pump quickly and easily extends and retracts the landing gear. Extend and Retract time for Hydraulic and Electric Landing Gear: Based on 15 inches of travel GS LE R E NG Watch the race between O R DS ST A P Heartland Hydraulic and electric D N landing gear online at U RO 9" www.heartlandrvs.com • 9 inch Round foot pads on hydraulic landing gear legs have a compression area of 63.5 square inches per leg or 127 square inches total • 6 inch x 9 inch Electric foot pads only have a combined compression area of 108 square inches Competition: Uses 1 basic 12 Volt electric motor with a gear box to lift all the weight of their coach limiting torque, weight capacity and speed. Used on heavy duty construction equipment for strength, dependability and speed hydraulics make easy work of leveling your Big Country fifth wheel quickly and efficiently. Our Hydraulic Landing Gear is 2½ times FASTER than electric landing gear. The hydraulic landing gear legs are placed on the outside of the main frame Providing a wider stance for greater stability by distributing the weight more evenly. TR Y Remotely Operate the Front Landing Gear, Rear Stabilizer, Awning, Slide Outs and Exterior Lights with the Push of a Button. Rear Stabilizer O TH ER O Awning Exterior Light Slide Outs REAR STABILIZER Raise Lower IG C WIRELESS CONVENIENCE B Wireless Remote System Big Country: S U N ADVANTAGE: FRONT LNDG GEAR Raise Lower Landing Gear tr y ER S OT H B MULTI-POINT CONTROL SYSTEM ig C o u n ADVANTAGE: Wireless Convenience: 1. With remote control landing gear you can adjust the height of your coach from the drivers seat of your truck while you’re hitching up. 2. With wireless remote control rear stabilizer jacks you’re not tied down to holding a switch. You can deploy the jacks while walking around your rig setting up camp. 3. With wireless remote control you can run in the awning from your neighbor’s site if it gets windy, or run it out just to show off! 4. With wireless remote control slides you can run the slide rooms out while standing outside to make sure your slideroom doesn't hit that big tree on the site or the neighbors shed. 5. With remote control you can turn on your outside scare light from down the road if you forgot to on your way out the door for the evening walk. Two-in-One: Like having a backup plan. The front landing gear, rear stabilizer, awning, slide outs and Exterior Light are all controlled by switches inside the concealed switch panel or outside the coach near the system you’re wanting to control. ER TH O B HEATED & ENCLOSED UNDERBELLY IG C O S U N TR Y ADVANTAGE: SHARKSKIN PROTECTION: The Big Country underbelly is enclosed, which helps eliminate wind drag and increase gas mileage. The extremely rugged underbelly is rustproof, puncture resistant, and also repels moisture and rodents. It is also a vapor barrier, preventing moisture buildup because its made of a non-conducting material that sheds the hot and cold elements. This onepiece shield covers the entire bottom of the frame. may eq be R rt r Ce d fo lima ain C CO NT NO INU SE OUS AM PI EC S E ions te Condit SKIN TO K R G E RT E • •H A uire E ED AT G U RR CO GH U SH A Additional Equipment ON LA N D A DVA N TA The corrugated pattern gives incredible strength to the material and also helps insulate the underbelly the same way dead air space insulates at home. All Holding Tanks and Gate Valves are Heated and Enclosed Flex-Foil Insulation: An incredible insulative blanket of double flex-foil insulation with an R-value of 14 is laid the full length of the underbelly of the coach to provide maximum energy efficiency. ST Big Country uses thick steel rods and Z-bar bridgework support that gives the I-beam extreme side-to-side structural integrity. R -BA Z L EE FL OIL -F EX CROSS MEMB ER CROSS MEMB ER LO O M ED W IR E S All I-Beam Frames are Sandblasted then Powder Coated with the Industries Toughest Primer WIRING runs through PROTECTIVE PLASTIC LOOMS as it makes its way through the underbelly of each Big Country. CROSS MEMBE R Big Country holding tanks are secured with steel cross-members that support the top, bottom and sides of each tank. All gate valves and plumbing are run inside the main rails and heated with forced air from the furnace protecting everything from freezing. ER TH O B E-Z Flex SUSPENSION • NEV-R-ADJUST BRAKES IG C O S U N TR Y ADVANTAGE: SMOOTHER RIDE: E-Z Flex provides a pivot point for equalization of the axles over uneven terrain. Imperfections in the road after time can take a toll on your frame and contents. E-Z Flex, constructed of a resilient rubber core, significantly reduces road impacts. E-Z Flex is also equipped with grease zerks and wet bolts to provide easy lubrication for longevity and serviceability. E-Z FLEX Maintenance: E-Z Lube axles allow you to lubricate the axle hub, including the rear bearings without removing the tires. Additionally, Heartland installs four heavy-duty shocks for an even smoother ride. Most competitors don't offer both. SH OC K UBE E-Z L K SHOC Correct Track is an adjustable trailer axle hanger that when used properly, allows the RV owner to have a trailer's suspension properly aligned. K OC SH NEV-R-ADJUST BRAKES E-Z LUB E SHOC K automatically rotate an adjuster assembly to close the gap caused by liner wear. Proven to reduce stopping distance by 50% verses improperly adjusted brakes. This convenient solution backed by a 2 year warranty saves the owner time and money while maintaining optimum performance and breaking power. tr y ER S n u OT H o C ig SUPERIOR FRAME CONSTRUCTION B ADVANTAGE: The Big Country frame is powder coated with some of the toughest primer coating in the business. Electrical currents are attached to the steel frame during spraying, causing the powder coating to be attracted to the steel. The powder coating process is far more effective at preventing rust than typical painted-on primers used by other manufacturers. High-tech CNC lasers cut out steel plates for compartment bottoms and detailed support gussets for the upper deck. This provides consistency and high quality parts each and every time. T DESI G AR M N S STRENGTH WHERE IT COUNTS: G E RT E • •H A LA N D A DVA N TA One of the main stress points of any fifth wheel is its upper deck. This also happens to be one area where a lot of manufacturers “cheat” their customers by compromising on how much steel and the gauge of steel they use in this area. The Big Country transition from the mainframe to the second level is constructed utilizing heavy gauge box tube steel framing. Extra steel framing is welded in for superior floor support and increased cab-over structural strength, providing the type of structure and support normally reserved for luxury fifth wheels costing thousands more. B ER TH DROP FRAME STORAGE O IG C O S U N TR Y ADVANTAGE: TEXAS SIZED STORAGE: ED ST SIZ O A • TA RT E N D A DVA N E LA •H E RT E • •H A N GE RA UP TO 166 cu. ft. G TA G N D A DVA N DRO P LA Protection and Ruggedness: Easy to clean, extremely durable and keeps your Items in place during travel. RT DESIG A AME STO M FR S G E RT E • •H A TV / Cable jack and 110 outlet GE RA TEXA S Heartland is known for our well-engineered, spacious and smartly finished exterior storage areas. You’ll love the Big Country’s immense, unobstructed, heated, pass-through storage with minimal piping or ducting, making it easy to store large items. LA N D A DVA N TA SMART DESIGN: Plumbing drains and water lines are positioned around the perimeter next to the exterior walls maximizing floor space and reducing damage due to shifting cargo. tr y ER S n u OT H o C ig SLAM BAGGAGE DOORS B ADVANTAGE: PRACTICAL: Magnetic Hold-back EAS Y H TC LA SE SLAM LO C G E RT E • •H A LA N D A DVA N TA Enjoy the sleek, modern looks and functionality of Big Country’s slam baggage doors, equipped with heavy duty struts for easy operation. They prevent unexpected closings due to wind. Convenient magnetic hold backs are much easier to use than the traditional lever type hold backs. Oversized pull handles accommodate your whole hand for easy opening and heavy duty latch mechanisms operate smoothly, reliably and latch securely keeping compartments closed and secure as you travel. tight automotive rubber seal Heavy Duty Latch. 1" Thick 1 inch, oversized, insulated radius baggage doors, have no exposed screws and are fastened from the inside to create a tight seal. TH O ER O C IG B SLIDE ROOM - SMART DESIGN DEPENDABLE SEAL: S U N TR Y ADVANTAGE: Big Country insulated slide out rooms are constructed using the same high quality materials and methods as the rest of the coach. In fact, the fiberglass used on the exterior sidewall is actually cut from the main sidewall and used to construct the slide, ensuring a perfect match in color for years to come. The Big Country slide room mechanism is a hydraulic system supported by strong tubular steel arms that run through the frame preventing rocking and room misalignment E • E TALL SLIDE! G N D A DVA N TA FR A M LA MO M IN U M RT 6’5” y og ol hn ion ec lat t T su an In di 8 Ra R3 The 6 degree pitch of the slide room is similar to a house. It is angled downward, away from the seals, keeping water running away from the unit. SIDEWALL 6° Degree Pitch SLIDE IN → 400 P SI 6 5 4 3 2 1 A LU S E T→ OU SIDEWALL ← SLIDE OUT E LID A 6'-5" SLIDE ROOM CEILING IN Slides in or out; the hydraulic system maintains over 400 PSI of static pressure on the slide room continuously by compressing the seals and holding the room tight, thus preventing leaks as a result of settling or shifting. HEADRO RE •H SLIDE IN → ← IDE SL PSI M O 400 HY D RA UL I C N OT CH ED All slide room openings feature a double rubber wiper seals around the slide out opening, making water penetration virtually impossible, but we don’t stop there! Two bulb seals are added (one interior and one exterior)! A E S LB B U Slide in or slide out, there are always three seals working to protect you from leaks! IN N E R R T E O U CORNER BLOCKS L R E IP W B U LB S E A L 1 W IP E R 2 W IP E R 1 INSIDE VIEW Each Big Country slide room opening is equipped with a special corner block seal that additionally protects the corners from any moisture that might otherwise enter during transit. To ensure no penetration at ground level from high pressure water created by tire rotation, the main floor has been notched back 4”, and a wedge-shaped slide out floorpan is installed. This slope runs away from the main floor, ensuring water runs off if any gets by the triple seal system. A nylon wear bar provides smooth running action for the slide room to glide on while protecting your floor. Manual Over-Ride: Every Big Country slide can be manually retracted or extended in case of emergency. A cordless drill will bring in or retract a slide room in minutes; a nice safety feature. TR Y N S U ER O O TH C IG STRONG SAFETY GLASS WINDOWS B ADVANTAGE: • Thick safety glass: protects you and your family. STRENGTH SAFETY COMFORT VENTILATION P O N E O P B lo S E N ck s S 86 % U V • UV inhibitor: A special resin is imbedded in the glass, which creates a dark tint blocking 86% of harmful ultraviolet rays so it protects interior woods, fabrics, and you! • Dark auto tint: Minimizes solar heat and heat build up, giving better climate control. This allows you to run your air conditioner less often. Save on your utilities! • NO more harsh bright light: It’s softened as it passes through the window, creating warm natural lighting. • Big Country uses black radius clamp ring windows, which have no exterior screws, so there’s no chance of rusting. The seal around the inside edge of the window is a butylencapsulated foam that does not break down over time. tr y B CROSS VENTILATION ER S OT H ig C o u n ADVANTAGE: • E G S N E P O S U RT LA N D A DVA N TA RA RA DI A E S VENTILA •H DI U SS ON TI CRO O O P E N P E N S Beautiful views and warm natural lighting from large panoramic windows are nice, but windows can have serious climate control drawbacks. Not only the usual main windows open, but Big Country's bedroom and slide rooms side windows open to provide healthy, comforting airflow throughout your coach. S TOTAL COMFORT Radius Louver Corners for Safety Most Big Country windows open up for ventilation to create the perfect airflow. Properly placed Torque Louvered windows allows fresh air in, even when it’s raining outside. FANTASTIC VENT - in Every Coach! Our Fantastic Vent with RAIN SENSOR has a powerful 12”, 10-blade fan that pulls air through any open door or window. The Fantastic Vent moves over 1,000 cu. ft. of air per MINUTE on high - meaning the air in a 36’ fifth wheel would be recycled in just a couple of minutes! ER O TH C O IG B SOLID SURFACE COUNTERTOPS TRUE SOLID-SURFACE COUNTERTOPS SOLID US S O R NON-P O For FOOD FACE UR CERTIFIED Preparation E RT G E A • •H The Big Country features solid-surface countertops in the kitchen and bathroom. Solid-surface has earned the trust and respect of millions of residential customers over the years for bringing long-term performance and value. An advanced blend of natural materials and pure acrylic polymer brings design versatility, long-term performance and value to your Big Country. S U N TR Y ADVANTAGE: LA N D A DVA N TA RS K SIN G IN CH T MA VE CO NT H US FL U MO Our Sink Covers, on average, give you back 35% more counter top space! Deep & Wide Residential stainless steel kitchen sink offers timeless beauty and functionality. Under-surface mounted sink and matching flush sink covers provide a smooth work surface when covered! Big Country Countertops Are: TOPS SOLID SU ER RENEWABLE: Nicks, stains, cuts, scratches - while these can permanently damage most other surfaces, they will not compromise the appearance of solid-surface. Solid-surface can be restored to its original state using an ordinary abrasive cleanser and a cleansing pad. Further, if damage occurs, solid-surface can be repaired on-site, saving time, money and aggravation! C ACE OUN F T R E RT G E A • •H NON-POROUS: Solid-surface is smooth and non-porous. As a result, it will NOT promote the growth of mold, mildew, or bacteria! LA N D A DVA N TA EASY TO CLEAN: Because solid-surface is non-porous, liquids and stains cannot penetrate so it is easy to clean! CONSISTENT: Solid-surface countertops color and texture is the same all the way through the material, unlike other materials that are simulated on the surface only. Bathroom Sink VE WARRANTY: Solid-surface is backed by a 10-Year Limited Material Warranty - your ultimate assurance of quality and value. MO RE SS EL S IN K CO UN TE RS PA CE Clear Glass Vessel Bowl Sink gives you a larger sink AND more usable counterspace! GreCon Saw Glue Press Rubber Spacers TR Y N S U TH O ER O C IG Beautiful WOOD cabinetry B ADVANTAGE: Mortise & Tenon Joint Above left, technologically advanced equipment like this GreCon computerized saw keeps this “old-world” shop on the ‘cutting edge’ of material utilization. Above middle, an Amish woman uses the high frequency glue press. Above right, rubber spacers allow the center panels to expand with weather changes to ensure long lasting fit. A centuries old design, mortise and tenon joints make the strongest, most durable cabinetry. TIME TESTED BEAUTY: Big Country partners with high-quality Amish craftsmen with centuries of woodworking experience in the the Amish community who produce our door and drawer fronts. HI ES EN HING DD E RT G E A • •H Luxurious cabinetry throughout Big Country that’s deep, tall and wide, providing abundant storage offered in your choice of two wood species. Big Country cabinet framing is pocket drilled and screwed for tight fitting, long lasting joints. Hidden hinges throughout enhance the neat contemporary looks of our residential cabinetry. LA N D A DVA N TA 1. 1. Cabinet crown molding 2. Raised panel doors 3. Designer glass inserts 4. Matching slide-out facia 5. Matching refrigerator door fronts 6. Pendant lighting 7. Toe kick 8. Bedroom dressers 9. Louvered closet door 10. Built-in cabinetry 11. Pull-out workstation 6. 3. 4. 2. 5. 7. 11. 9. 8. 11. 10. RELIABLE: B TH Drilled & Screwed Cabinets O IG C ER O S U N TR Y ADVANTAGE: C LA M P Our skilled craftsmen go the extra mile to pocket drill the cabinet frames and assemble them with special cabinet screws on a framing table with jigs and clamps. This extra effort ensures that our cabinets are strong, stay square, and all the doors fit perfectly for years of use. W E CR S D AFTSM CR SHIP AN SKILLE SCREW E RT G E Time Tested Technique... • •H A LA N D A DVA N TA TIGHT SH FLU T JOIN • E G LA N D A DVA N TA BALL BE ON AR SI I N DES SLI FULL E XT E RT G G E RT E • •H A OOD W L REA LA S SIDE FU LL -EX TE N SIO TEM SYS ING K LOC OT H o C ig AH E TLAND F R A G N ST RO N N U TE ST IR A E ER IVID D L SI •H Again, Heartland was first to use ball bearing drawer guides in every brand. Strong steel ball bearing full-extension design provides for larger, much deeper drawers that PULL OUT past the cabinet face and lock in the closed position! Additionally, Big Country features more pull-out drawers and cabinets than any other luxury 5th wheel. B BALL BEARING DRAWER GUIDES THE RIGHT HARDWARE FOR THE JOB: ER S u n tr y ADVANTAGE: N N D A DVA N TA OUT OF SIGHT, OUT OF MIND: Heartland’s engineers are constantly looking for ways to utilize every last square inch of available space! Our dinette chairs feature a high-back, full fabric luxurious design while providing convenient storage under the seat. N STOR DE E RT G E Built-in Step pull-out drawers. • •H A Our Sliding storage system allows you to double up on pantry storage and get to items way in the back without digging! GE A HI D Built-in table top storage is a great for place-mats, games and reading material. LA N D A DVA N TA Smart Design! TR Y N S U TH O ER O C IG HIDDEN STORAGE THROUGHOUT B ADVANTAGE: “SMART DESIGN” Again, turning as much space as possible into “working space” for our owners, the front closet features enormous storage, and an overhead shelf. W ET C K-IN LOS L A No One Compares G E RT E • •H A FOYER CLOSET is found in many models, concealing mechanical systems and offering handy storage for jackets and other items right near your entrance. When closed the louvered doors provide ventilation preventing musty closet odors. LA N D A DVA N TA Most Storage of Any 5th Wheel Massive, 18 Cubic Foot, Under Bed Storage finished inside with gas strut lifters for easy access. (Available on 3450TS) PE AD SC ON CE TH O • E LA N D A DVA N TA T RE LL RT Brighter Longer Life Runs Cooler Conserves Power G FAN LIGHT WA A G Lighting Lighting for the 21st Century CEILIN ND AN LED CT LIGHT E F G IN HEA D E OVE R PEND ANT 52% More Lights than the competition •H LED ER O C IG PE R perfect lighting through out - outside scare lights, step light, welcome back automatic entry light, reading lights above seating, recessed LED lights in ceiling, ceiling fan light, pendant lighting over the dinette, islands and L-kitchens. B PERFECT LIGHTING THROUGHOUT ENLIGHTENED: S U N TR Y ADVANTAGE: IN G WA LA M PS LL S SC ON CE P LAM T E IN B R CA E UND Reading lights above the sofa, rear seating and over the headboard in the bedroom. ADVANTAGE: PILL O • E G N D A DVA N TA + 25% E G LA N D A DVA A NT TOP MAT • E G LA LA • MO 6’ ESS TR E RT ET RT •H A RT CEILING! 70” x 80” W E E • Memory foam Pillow top construction • 9” tall mattress profile • Fits standard sheet sets • No Flip Design A M O 6 5 4 3 2 1 KING BED Exclusively Engineered & Built for HEARTLAND C K-IN LOS AL HEADRO RE •H A Largest Walk-Around in the Industry •H The Big Country “Smart Design” continues into the bedroom suite. Each Big Country model features a bed slide with either a Queen or King bed (depending on the model) with elegant slide fascia and matching headboard. Deeper bed room slides and large closet with stack washer and dryer allow more walk around room between the bed and the dresser. W FIT FOR A KING or QUEEN: BEDROOM SUITES N D A DVA N TA /D CLOSET STACKABLE W Again, maximizing “usable space” for our owners, the front closet features builtin shoe storage, overhead shelf, washer/dryer prep wired on it's own circuit and optional stackable washer/dryer. MO RE RO O M The tall dresser at the foot of the bed increases floorspace and bedroom window size. Prepped for an optional flat-screen LCD TV! There’s also a pair of switch controlled speakers in the bedroom ceiling so you can listen to the stereo. All Bedrooms Wired & Prepped for a Second A/C and Conventional Satellite System LA N D A DVA N M TR Y E PI O B FI S U O TH ER O S NE CE LA G ER O CO RN ER AM O FL SE O O R SE PO R E SPRAY ER SS N C TI AK OL O AS LE PL RE TU ST IC N FLEXIBL N FU LAIN ST CE PL A C Our residential one-piece, seamless fiberglass shower is more durable, offers long term protection from leaks! S LA G H Used by Top Competitors: Even though they Claim to be a Luxury 5th Wheel - Most of our Competitors Offer Only This Cheap, Two-Piece soft plastic Shower Enclosure that is Susceptible to Leaks! TA One Piece Fiberglass: If damaged, fiberglass can easily be fixed with a fiberglass repair kit without ever removing the shower. LINEN CLOSET IG • E RT Repair not Replace: A BAT EG G A E THE BIGGEST SHOWER IN THE INDUSTRY • Mega-Bath, the answer to the common RV shower! • An Industry first by Heartland • The Mega-Bath has Mega Everything • One Piece Molded Fiberglass • Double the size of traditional RV Showers • Extra Large Mega Seat • Mega Sky Dome for Mega Natural Light • Mega Sized Sink Counter B AH E •H MEGA-BATH “HONEYMOON BATH” ST IR ADVANTAGE: TLAND F AR AM E RT G E Heating duct in the bathroom • •H A LA N D A DVA N TA S S M EA NO Seams - 1 Piece Fiberglass So many RVs are equipped with BASIC 6 or 12 gallon hot water heaters and that's all you get. Big Country features a Quick Recovery system that can heat up to 20 gallons per hour making the difference between just getting wet and enjoying a hot shower. Our aluminum tank water heater is significantly lighter than others and there is no anode rod to replace saving you time, weight and money. IN SU LA TE D AL UM IN UM K TA N K ER S n u o C ig OT H 10 HOT HOT HOT HOT HOT HOT HOT HOT HOT HOT WATER WATER WATER WATER WATER17 WATER1819 WATER WATER20 WATER 11 1213141516 WATER HOT HOT HOT HOT HOT HOT HOT HOT HOT HOT WATER WATER WATER WATER WATER WATER WATER WATER WATER WATER SUPER SIZE TANKS: Our luxury fifth wheels are built for extended stay camping, gallon for gallon Big Country offers larger tank capacities than traditional fifth wheels! more fresh water; more hot water; longer duration between dumping and more convenience when camping! (75 Gal. fresh, 90 Gal. gray, 45 Gal. black and 20 Gal. per hour water heater)! BIG COUNTRY BIG COUNTRY 90GAL. GRAY X X X X X X X X X X X X X X X X X X X BIG COUNTRY 45GAL. BLACK Quick Recovery = More Hot Water... 1 23456 7 89 X X X X X X X X X 75GAL. FRESH WATER TA N B 20 GALLON PER HOUR QUICK RECOVERY H2O HEATER 20 GALLONS PER HOUR MORE HOT WATER: tr y ADVANTAGE: X X X X OTHERS X ONLY 41 OR LESS SIZE DOES MATTER... X X X X X X X X X X X X X X 20 OTHERS X ONLY 66 OR LESS OTHERS X ONLY 57 OR LESS GAL. PER HOUR THEIR 10 Gal. ONLY HEATS 14 Gal. Per Hour MORE IS MORE! Big Country’s Huge Front End Storage Compartment is a great place for bulky, messy items that are not suited for the basement storage like hoses, wash buckets, charcoal, winterization gear, tools and maintenance supplies. TIO NA L GE NE RAT OR ER O O TH C IG EL P AN CON S TR UCT ION EVEN MORE STORAGE: B FRONT END STORAGE COMPARTMENT OP S U N TR Y ADVANTAGE: PRE P OPTIONAL 5.5 GENERATOR STE M O O R OVER 38 CUBIC FEET... R FO IG B E A • RT E E E P TALL D ON RUCTI N NST AN CO P L E E ST •H WIDE EC OVE RIN G G FF U ST ABL S SY ES M DUR Designed with special knock out panels to install the optional generator prep making it easy to option in a T DESI G generator or AR M upgrade to one later. LA N D A DVA N TA tr y ER S OT H B ig C o u n TOP 6 HONORABLE MENTION OUTSIDE STANDARD FEATURES: Mounted below, out of the way, can be lowered quickly, safely and virtually eliminates the chance of theft • E G TA A E N D A DVA N •H LA RT LA N D A DVA N TA LE D ST R IP E RT LLS ON R RO A TIRES AL DI •H A D Molded, Aerodynamic Hitch Pin Cover helps protect against rusting. Me ets Sa or E fet xc y S eed tan s U da S D rd .O. s T. G E • TANK FL HEARTLA N K C Scare Lights on Both the Door Side and off-door Side for added Security. The white light draws bugs away from the entry door. SH U BL A "Easy Use" Spare Tire System gets you back on the road Quickly and Safely. 2° of Slope and a Built-in High Pressure Sprayer removes any sediment buildup without using messy spray wands. Radial tires on aluminum Rims - Offering a sporty look and are formed out of a single billet of aluminum Power Awning, LED Under Awning Lights and Two Outside Speakers TR Y DURABLE, R ORING FLO • E G E LA N D A DVA N TA Beauflor®, the durability and protection you Need with the great looks you want. 8 cu. ft. Refrigerator is standard 14 cu. ft. Refrigerator option available TH O • E G E P •H RT RT LA N D A DVA N TA Versa-Table rotates to provide more seating configuration possibilities NT NON-S ILIE LI ES A ER O C IG B SA TABL ER •H Hide-A-Bed Sofa E V A 32" to 55" LCD TV on all Big Countrys S U N TOP 5 HONORABLE MENTION INSIDE STANDARD FEATURES: Beauflor's® surface is an engineered composit that is highly resistant to tears, rips and gouges. Ultra grip® is added to the surface for greater safety underfoot. Beauflor is ultra resilient (carrying a cold cracking warranty®) and is very easy to clean. It’s Multi-Protect TM Seven Layer protection technology makes it resistant to most fluids and extreme temperatures. All of this protection is achieved while providing a realistic natural look and textured feel. Coverage Provided: All Heartland Recreational Vehicles fifth wheels are warranted under normal use to be free from manufacturer defects in material and workmanship including structure, plumbing, electrical, heating and cooling systems, and all appliances and equipment installed by Heartland Recreational Vehicles. The following are examples of equipment that is covered by the manufacturer’s warranty of the component, which may be prorated. Please consult the component manufacturer’s specific warranty information for complete detail. Note: this is not a complete, comprehensive list of items that feature manufacturer’s warranties. Additional Equ tr y eq be R may ipment uire rt r Ce d fo lima ain C 12 Years 25 Years 10 Years 2 Years 2 Years 2 Years 2 Years 2 Years 2 Years (Warranty information is accurate as possible at the time of printing and is subject to change without notice or obligation to Heartland Recreational Vehicles. ) (Please consult your owners manual for complete warranty details) (Using an RV in temperatures above 80 degrees or below 32 degrees Fahrenheit will require additional equipment to properly cool the RV or prevent freezing of the RV systems and components. Additional care or preventative measures should always be exercised when using an RV in extreme temperatures.) Notice: This is not a Heartland Recreational Vehicles specific warranty. Please refer to an Owner’s Manual for detailed explanation concerning exclusions and limitations to Heartland Recreational Vehicles limited warranty. Information is subject to change without notice or obligation to Heartland. Brands and options may vary on specific units due to substitutions or alterations. Please consult with your dealer for additional information or to review a current model. For items not warranted by the component manufacturer, Heartland Recreational Vehicles provides a limited one year bumper-to-bumper warranty on the construction and workmanship. ER S ions te Condit Heartland partners with the best suppliers to insure that you get the Best Quality Components and Best Warranty Rubber Roof by Dicor . . . . . . . . . . . . . . . . . . . . Pex Line by LaSalle . . . . . . . . . . . . . . . . . . . . . . Pex Fittings by LaSalle . . . . . . . . . . . . . . . . . . . Awning by Dometic . . . . . . . . . . . . . . . . . . . . . . AC by Dometic . . . . . . . . . . . . . . . . . . . . . . . . . Water Heater by Atwood . . . . . . . . . . . . . . . . . . Shocks - Axle by Dexter . . . . . . . . . . . . . . . . . . Monitor Panel by KIB . . . . . . . . . . . . . . . . . . . . . Furnace by Suburban . . . . . . . . . . . . . . . . . . . . OT H B ig C o u n COMPREHENSIVE WARRANTY SUMMARY HEARTLAND’s FACTORY DIRECT CUSTOMER SUPPORT LIST FACTORY DIRECT CUSTOMER SUPPORT In an effort to offer the best possible customer service, we are providing you with the warranty phone numbers of our most common vendor partners so you may work directly with them to more quickly handle service issues. Check the brand name on the product to determine the correct vendor. LIPPERT ................1-866-524-7821 SUBURBAN ............. 1-423-775-2131 (Frames, Axles, Jacks, , Trail-Air, Windows, Hydraulic Slide-Out Systems) DEXTER AXLE ........ 1-574-295-7888 (Axles) DOMETIC ................. 1-888-867-4188 (Refrigerators, Air Conditioners, Awnings, Toilets) NORCO .................... 1-800-347-2232 (Electric Slide-Out Systems) SHUR-FLO ............... 1-800-854-3218 (Water Pumps) THETFORD .............. 1-800-543-1219 (Toilets) KIB ........................... 1-800-250-7051 (Monitor Panels) TREDIT TIRE ........... 1-866-443-9907 (Tires and Wheels) A.S.A. ....................... 1-800-688-3135 (Jensen Audio & Video Products; Electronics) PROGRESSIVE ....... 1-269-781-4241 (Power Convertors) CHENG..................... 1-877-294-8997 (Furnaces, Water Heaters, Ranges) B & B. ....................... 1-574-259-7838 (Black Tank Flush System) FLAIR ......... 1-574-534-2163 ext. 114 (Furniture) In every Heartland 5th Wheel is our Handy Directory which allows you to quickly reach the Customer Service Dept. of many of the vendor suppliers of your coach. SEAT TECH ............. 1-574-312-7361 (Furniture) PRAXIS .................... 1-574-266-8400 (Furniture) ONAN ....................... 1-800-888-6626 (Generators) CAREFREE .............. 1-800-622-3230 (Awnings) COLLINS & CO .........1-574-848-1118 (Hi Pointe Microwaves) WHIRLPOOL/ MAYTAG.... 1-800-545-9086 prompt 5 (Ranges, Refrigerators) NORCOLD ............... 1-800-543-1219 (Refrigerators) WAY ........ 1-574-971-4490 ATWOOD ................. 1-866-869-3118 INTERGLOBAL (Greystone Fireplaces) (Power Convertors, Artis Water Pump) (Furnaces, Water Heaters, Ranges) PATRICK MIDWEST ........ 1-574-295-5223 SALES & SERVICE . 1-800-772-7262 DISTRIBUTION (Genesis Audio, Toshiba TV) (Sharp TV, Sansui TV, Frigidaire OTR) This list is provided for your benefit, so that you can quickly speak to the product manufacturer directly. If you prefer to work through Heartland’s Network of Authorized Dealers and need assistance in locating your nearest dealer or authorized service center, feel free to contact Heartland Customer Service at 877-262-8032. CUSTOMER SERVICE WE’VE GOT YOUR BACK! One of the top reasons that Heartland Recreational Vehicles has become the third largest manufacturer of fifth wheels in the world in just four years is because of our commitment to customer service after the sale. With more than 40 men and women located in a dedicated facility servicing our customers and our dealers every day, Heartland remains steadfast in our commitment to deal with any and all service issues and get our customers back on the road as soon as possible. With a dealer network across the U.S. and Canada, you are never very far from an authorized Heartland dealer. New this year, Heartland is excited to announce that we have made a significant investment in an electronic integrated information system that will greatly enhance our ability to ship the correct parts on time, as well as quickly and efficiently administer warranty claims and vendor support issues. Heartland owners are proud of their RVs and enjoy the company of fellow Heartland RV owners. Share in the good times with others like you, meet new friends and create a lifetime of lasting memories together. Chapters of the Heartland Owners Club are forming all over The United States. Owners are meeting for rallies several times each year at great destinations sharing experiences and building memories. Get in on all the fun and join the Heartland Owners Club Today! THE LEADER IN FIFTH WHEEL LUXURY AND VALUE. VISIT OUR WEBSITE TODAY FOR MORE INFORMATION: www.HEARTLANDRVS.com Heartland Recreational Vehicles 1001 All-Pro Drive • Elkhart, IN 46514 Due to Heartland’s commitment to continuous product improvement, specifications or photos listed or shown in this informative brochure are subject to change without notice or obligation to Heartland Recreational Vehicles. Call Heartland today or visit your nearest Heartland dealer to review a current model. 10,000 LITHO Rev 4-2013