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2001 Mazda Tribute 2.0L Eng DX
UNABLE TO OPEN DOORS
UNABLE TO OPEN DOORS
TECHNICAL SERVICE BULLETIN
Reference Number(s): CAT. 09, NO. 016/02, 09-016/02, Date of Issue: December 11, 2002
MAZDA: 2001-2002 Tribute
SECTION: 09 - Body and Accessories
APPLICABLE MODEL(S)/VINS
2001-2002 Tribute built before 12/15/2001.
DESCRIPTION
Some 2001-2002 Tributes built before 12/15/2001 may exhibit door latches that will not allow door(s) to
be opened from inside or outside the vehicle. This may occur if the locked door's outside handle is open
at the same time that the power lock button is pressed on either the key fob or the door panel.
To prevent this condition from happening, new door latches are available.
Customers having this concern should have their vehicle repaired using the following procedure.
REPAIR PROCEDURE
Use the following procedure to gain access to either a front or rear door and replace the failed door
latch mechanism.
PROCEDURE 1 FRONT DOOR NON-FUNCTIONAL
Removal
WARNING: Always wear safety glasses when repairing an air bag supplemental restraint system (SRS)
vehicle and handling an air bag module. This will reduce the risk of injury in the event of an accidental
deployment.
WARNING: To avoid accidental deployment and possible personal injury, the backup power supply must
be depleted before repairing or replacing any front or side air bag supplemental restraint system (SRS)
components before service, replacing, adjusting, or striking components near the front or side air bag
sensors, such as doors, instrument panel, console, door latches, strikers, seats, and hood latches.
WARNING: The restraint system diagnostic tool is for restraint system service only. Remove from vehicle
prior to road use. Failure to remove could result in injury and possible violation of vehicle safety
standards.
NOTE: To deplete the backup power supply energy, disconnect the battery ground cable and wait at
least one minute. Be sure to disconnect auxiliary batteries and power supplies (if equipped).
NOTE: Restraint system diagnostic tools must be installed under the seats in the side air bag to floor
connector.
NOTE: Inside cabin needs to be accessed from an alternate door to begin procedure.
1. Move the front seat(s) to center position and the affected door glass completely down to begin
procedure.
2. Disconnect the battery negative cable and wait at least one minute.
3. Lower the glove compartment by depressing the locking tabs. Disconnect the passenger air bag
module electrical connector and connect special tool (418-F468) to the instrument panel
harness side of the passenger air bag module electrical connector. Refer to .
Fig 1: Special Tool (418-F468)
4. Lower the driver air bag connector access cover on steering wheel and disconnect the driver air
bag module electrical connector. Connect special tool (418-F468) to the steering column harness
side of the driver air bag module electrical connector. See .
Fig 2: Connecting Special Tool to Steering Column
5. Disconnect the passenger seat belt pretensioner electrical connector and connect the special
tool (418-F468) to the passenger seat belt pretensioner harness side electrical connector.
6. Disconnect the driver seat belt pretensioner electrical connector and connect the special tool
(418-F468) to the passengers seat belt pretensioner harness side electrical connector.
1. (Vehicles equipped with side air bags)
7. Disconnect the passenger seat side air bag module electrical connector located under the seat
and connect special tool (418-F470) to the passenger seat air bag module body harness
electrical connector.
8. Disconnect the driver seat side air bag module electrical connector located under the seat and
connect the special tool (418-F470) to the driver seat air bag module body harness electrical
connector.
1. (All Vehicles)
9. Connect battery negative cable.
10. Remove the front seat assembly track to floor nuts.
11. Remove the front seat assembly.
CAUTION: Use care when handling the seat and track assembly. Dropping the assembly or sitting on a
seat not secured in the vehicle may result in damaged components.
12. Remove the safety belt D-ring cover and bolt.
13. Position the rear door weather-strips aside and remove the upper B-pillar trim panel. Refer to .
Fig 3: Positioning the Upper B-Pillar Trim Panel
14. Remove the front and rear door scuff plates.
15. Remove the lower B-pillar trim to gain access to the screw that is horizontal in the door panel
and remove the screw. See .
Fig 4: Removing Lower B-Panel Trim
16. Remove the screw from front door latch release handle bezel and remove bezel.
17. Remove the door handle cup screw.
18. Remove the door panel plastic clips to gain access to the door latch.
NOTE:
o
One screw at top front corner of door panel, which touches dash, cannot be removed
until door is open.
o
Starting at top right corner of door panel moving clockwise, remove door panel.
19. Position aside the door panel.
CAUTION:
o
Do not scratch door when positioning aside door panel.
o
Moving door panel aside more than 6 inches may cause door panel to crease or break.
20. Peel back water shield and position aside to gain access to latch area. Refer to .
Fig 5: Peeling Back Water Shield
21. Reach in with a small screwdriver and insert screwdriver into latch assembly at outside base of
electrical connector below metal actuating lever and pry up. See .
NOTE: If lever will not move freely, cycle the door lock button and door handle to free lever.
Fig 6: Positioning Screwdriver, Removing Latch
22. Open door and move glass to the up position.
CAUTION: Be careful not to damage door panel when opening door.
23. Remove the last screw and remove door panel.
24. Remove the front door latch according to Workshop Manual (Section 09-14 SECURITY AND
LOCKS).
Installation
1. Disconnect battery negative cable and wait at least one minute.
2. Install new latch according to Workshop Manual (Section 9-14 SECURITY AND LOCKS).
3. Install door trim panel according to Workshop Manual (Section 9-17 INTERIOR TRIM).
4. Install B-Pillar trim panel according to Workshop Manual (Section 9-17 INTERIOR TRIM).
5. Install seat assembly. Torque bolts to 48 Nm (35 lb-ft).
1. (Vehicles equipped with side air bags)
6. Remove the special tool from the passenger seat air bag module body harness electrical
connector and connect the passenger seat air bag module electrical connector.
7. Remove the special tool from the driver seat air bag module body harness connector and
connect the driver seat air bag module electrical connector.
1. (All vehicles)
8. Remove the special tool from the passenger seat belt pretensioner body harness electrical
connector and connect the passenger seat belt pretensioner electrical connector.
9. Remove the special tool from the driver seat belt pretensioner body harness electrical
connector and connect the driver seat belt pretensioner electrical connector.
10. Remove the special tool from the steering column harness side of the driver air bag module
electrical connector and connect the driver air bag module electrical connector. Install the driver
air bag connector access cover.
11. Remove the special tool from the instrument panel harness side of the passenger air bag
module electrical connector and connect the passenger air bag module electrical connector.
Close the glove compartment.
12. Connect the battery negative cable.
13. Verify the restraint system for correct operation.
14. Verify repair.
PROCEDURE 2 REAR DOOR NONFUNCTIONAL - LATCH REPLACEMENT
Removal
1. Remove the rear seat cushion.
2. Remove door trim panel according to Workshop Manual (Section 9-17 INTERIOR TRIM).
3. Position aside the water shield.
4. Reach in with a small screwdriver and insert screwdriver into latch assembly at outside base of
electrical connector below metal actuating lever and pry up. See .
NOTE: If lever will not move freely, cycle the door lock button and door handle to free lever.
5. Remove rear door latch according to Workshop Manual (Section 9-14 SECURITY AND LOCKS).
Installation
1. Install new latch according to Workshop Manual (Section 9-14 SECURITY AND LOCKS).
2. Install door trim panel according to Workshop Manual (Section 9-17 INTERIOR TRIM).
3. Install rear seat cushion.
4. Verify repair.
PARTS INFORMATION
PARTS INFORMATION
Part Number Description
Qty. Notes
EC03-58-31XE Latch-door, RH 1
Front
EC03-59-31XE Latch-door, LH 1
Front
EC02-72-31XF Latch-door, RH 1
Rear
EC02-73-31XF Latch-door, LH 1
Rear
WARRANTY INFORMATION
This information applies to verified customer complaints on vehicles covered under normal warranty.
Refer to the SRT microfiche for warranty term information.
Warranty Type: a
Symptom Code: 41
Damage Code: 92
Part Number Main Cause: See PART(S) INFORMATION
Quantity: 1
Operation Number / Labor Hours: YY312XRX / 1.5 hrs (Replace one front door latch), YY313XRX / 0.6 hrs
(Replace one rear door latch).