Job Title: Attendant, Fuel Dock
Location: Van Isle Marina, Sidney, BC
Salary: Competitive wage
Employment Status: Seasonal Full-Time, May or
June thru September
Posting Expires: N/A
Start Date: May-June
Contact: jobs@vanislemarina.com
Company Overview:
Van Isle Marina is one of the largest full-service marinas in British Columbia. We are passionate about
providing excellence and value in every aspect of our guests’ marina experience. Our services are
designed to enhance the relaxation and fun of our guests’ boating lifestyle and to leave them free to
enjoy cruising the coast.
Position Overview:
Reporting to the fuel dock supervisor, the attendant is a multifaceted role which requires working a
variety of shifts, in a team environment. The attendant is responsible to ensure the highest standard of
operations, cleanliness and safety of the Fuel Dock. The attendant observes the Marina’s Standards for
Excellence and Value to support excellent marina guest experiences.
Roles and Responsibilities:
Department Operations
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Responsible for following company policies and procedures
Selling fuel , retail goods and cross selling other marina services
Sell and administer nightly guest moorage
Support activities for the fuel dock strategic goals
Consistently and accurately completing moorage checks, meter reads and monitoring all vessels
in Van Isle Marina
Marina Services
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Ensure all activities are aligned with the Marina’s Purpose Statement
Commitment to the Marina Standards for Excellence and Value
Conscientiously using the visual marina software system to manage moorage reservations
2320 Harbour Road, Sidney, B.C. Canada V8L 2P6 Phone (250) 656-1138 Fax (250) 656-0182 E-mail: info@vanislemarina.com
Health & Safety
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Operate in accordance with health, safety and environmental legislation, regulations and
company policies
Housekeeping of the fuel dock
Participates in safety drills and exercises
Awareness of the activity in Tsehum Harbour and report suspicious activity
Supports
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Works co-operatively with team members and supervisor
Communication through company intranet
Communications with Marina Services Representatives’ (through marina office)
Skills/Qualifications Required:
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Minimum 2 years experience in a service related capacity
Recreational or commercial boating experience
Organizational and Communication skills
Aptitude to operate a work boat
Multi-tasker
Hands-on
Flexible schedule to meet demands
Pleasure Craft Operators Card
First aid certification (Level 1 minimum)
Computer Skills include Microsoft Office, DOS knowledge helpful
Marina Purpose Statement
Excellence and Value in Every Marina Experience
Marina Standards for Excellence and Value
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Choosing an enthusiastic attitude and approach
Observing the uniform and maintaining a professional appearance
Engaging every guest with an appropriate greeting at eye level and a smile within a reasonable
distance
Actively searching for ways to address the guest by their last name
Ensuring the guest is always an immediate priority
Never leaving a guest’s inquiry unanswered. In an efficient and professional manner ensuring
the guest is introduced to the next marina representative who does have the answer
Being knowledgeable about all marina services and being able to make service
recommendations to guests
Always thanking every guest for their business
2320 Harbour Road, Sidney, B.C. Canada V8L 2P6 Phone (250) 656-1138 Fax (250) 656-0182 E-mail: info@vanislemarina.com
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Applying marina branding that is consistent with our marketing plan to all communications:
electronic, letters, phone, emails, fax sheet, etc
Guaranteeing the facility is well maintained, pristine and formal
Following through with our commitments
2320 Harbour Road, Sidney, B.C. Canada V8L 2P6 Phone (250) 656-1138 Fax (250) 656-0182 E-mail: info@vanislemarina.com