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Bright Light™
Kirkpatrick Four Levels®
Blended Evaluation™
®
The One and Only Kirkpatrick
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
New World Kirkpatrick® Levels 1 and 2:
Powerful Components Not to Overlook
Jim and Wendy Kirkpatrick
October 1, 2015
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
1
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
Participant Interaction
How often are you confident that your
training participants are ready to perform
new skills on the job following training?
A.
B.
C.
D.
E.
Never
Seldom
Sometimes
Usually
Always
Please add comments in chat (at left)
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
2
Program Outline
1. Why evaluate?
2. Kirkpatrick Model
3. Before training
4. During training
5. Action planning
Ask questions in chat as they arise
Program Outline
1. Why evaluate?
2. Kirkpatrick Model
3. Before training
4. During training
5. Action planning
Ask questions in chat as they arise
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
3
Why Evaluate?
Improve
The Program
Maximize
Organizational Results
Effective Training
Demonstrate
Program Value
Training Effectiveness
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
Participant Interaction
Which statement best describes your data
collection during and immediately
following training?
A. We do not gather any data
B. We gather some data, but not enough to
meet all of our needs
C. We gather enough data to meet our needs
D. We gather more data than we can tabulate
and use
Please add comments in chat
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
4
Program Outline
1. Why evaluate?
2. Kirkpatrick Model
3. Before training
4. During training
5. Action planning
Ask questions in chat as they arise
The Kirkpatrick Model
Level 1: Reaction
To what degree participants react favorably to
the learning event
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
5
The Kirkpatrick Model
Level 2: Learning
To what degree participants acquire the intended
knowledge, skills and attitudes based on their
participation in the learning event
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
The Kirkpatrick Model
Level 3: Behavior
To what degree participants apply what they learned
during training when they are back on the job
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
6
The Kirkpatrick Model
Level 4: Results
To what degree targeted outcomes occur as a result of
the learning event(s) and subsequent reinforcement
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
THE NEW WORLD KIRKPATRICK MODEL
LEVEL 1
REACTION
MONITOR & ADJUST
• Engagement
• Relevance
• Customer
satisfaction
LEVEL 2
LEARNING
• Knowledge
• Skills
• Attitude
• Confidence
• Commitment
LEVEL 3
BEHAVIOR
LEVEL 4
RESULTS
• Leading
• Desired
indicators outcomes
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
7
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
Program Outline
1. Why evaluate?
2. Kirkpatrick Model
3. Before training
4. During training
5. Action planning
Ask questions in chat as they arise
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
8
Level 4 Results
Expected Program Outcomes
Level of Effort
Critical Behaviors
Coordinated Approach
Training
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
Sample Statement
We have had numerous inaccurate invoices recently.
This is eroding customer satisfaction and costing us
money. To meet our annual profitability goals, we need
to make a quick correction. (Level 4)
All bookkeeping associates will be attending training to
learn the new double-check verification process. (Level
2)
After training, you and your supervisor will meet to
discuss how the new process will be implemented.
Following the process has been added to annual review
metrics. A scoreboard of accuracy by work unit will be
posted, and you will have a weekly recap meeting. All
teams within acceptable standards will earn a bonus
Friday afternoon off in December. (Level 3) (Level 1)
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
9
Participant Interaction
In the chat window, please share:
• How to communicate the purpose of training to
participants before a program, in order to
establish relevance and build confidence and
commitment
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
Program Outline
1. Why evaluate?
2. Kirkpatrick Model
3. Before training
4. During training
5. Action planning
Ask questions in chat as they arise
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
10
Incorporate Activities That Build Confidence
Ask for a Commitment
• Incorporate discussion surrounding
concerns and barriers
– Address issues you can resolve
– Elevate issues you cannot resolve alone
• Ask participants to commit to performing
the critical behaviors to standard after
training
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
11
Participant Interaction
In the chat window, please share:
• How you (can) ensure that training participants
feel confident about applying their new skills on
the job
• How you (can) ensure that training participants
commit to apply their new skills on the job
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
Program Outline
1. Why evaluate?
2. Kirkpatrick Model
3. Before training
4. During training
5. Action planning
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
12
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
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13
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© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
Participant Interaction
I have at least one idea I
can implement in my work.
A. Yes
B. No
I would recommend this
program to others in this
field.
A. Yes
B. No
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
© Copyright 2010-2015, Kirkpatrick Partners, LLC. All rights reserved.
14
Participant Interaction
In the chat window, please tell us what you
plan to do.
© 2010-2015 Kirkpatrick Partners, LLC. All rights reserved.
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15
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