Human Resources Department
PO Box 768
Olathe, KS 66061
913-971-8749
Position Guide For
Technical Services Manager
“Setting the Standard for Excellence in Public Service”
Position descriptions are intended to present the general character, level of competency, and scope of responsibility of all employees in this job class.
The position description is not intended to list the essential job functions or reflect all duties performed within the job.
STATEMENT OF PRIMARY DUTIES:
To plan, direct, manage, supervise and oversee the activities and operations of the Technical Services
division(Desktop, Network, Telephony) of the Information Technology Services Department. Participates in
Department level organizational decision making as a member of the departmental management team;
assists and advises the ITS Director in all Technical Services related issues.
CORE COMPETENCIES
Customer Service
Learning
Communication
Teamwork
Leadership
ESSENTIAL COMPETENCIES
Change Management
Budgeting/Resource Management
Coaching/Motivating/Developing Others
Strategic Thinking
Problem Solving/Decision Making
Innovation/Creativity
Safety/Liability Management
KEY RESPONSIBILITIES:
• Responsible for the planning, design, implementation, continuous operation and on-going support of
all desktop, network, telephony and infrastructure related activities for the City.
• Monitor and evaluate efficiency and effectiveness of the Technical Services division utilizing City
provided tools.
• Provide highly responsible, professional administrative and managerial work assisting the
Information Technology Director.
• Coach/Lead, motivate, develop, and evaluate assigned personnel.
• Represent the division to all internal and external stakeholders.
• Work closely with decision makers in other departments to identify, recommend, develop,
implement, and support cost-effective technology solutions for all aspects of the organization.
• Responsible for the preparation and administration of the division’s budget.
• Research new technology and stay abreast of the latest industry trends.
• Other duties as assigned.
EXPERIENCE AND EDUCATION GUIDELINES Any combination of experience and education that would likely
provide the required knowledge, skills and abilities is acceptable. A typical way to obtain the knowledge, skills and
abilities would be:
Experience: 5 – 7 years of experience in the information technology field, including 1 – 3 years
administrative and/or supervisory responsibility.
Education: Bachelors Degree or equivalent from an accredited college or university with major course work
in Computer Science, Business, Public Administration, or related field.
Certifications: Possession of, or ability to obtain, an appropriate, valid driver’s license required.
SUPERVISED BY: Information Technology Services Director
Position: Technical Services Manager
Department: ITS
Status: Exempt
Job Band: General Management
Job Code: GMXX40
Updated: 3/21/2012
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Human Resources Department
PO Box 768
Olathe, KS 66061
913-971-8749
Position Guide For
Technical Services Manager
“Setting the Standard for Excellence in Public Service”
SUPERVISES: (8) Program Managers, Network Analysts, and Support StaffESSENTIAL PHYSICAL
FUNCTIONS:
Job Requirements: In an average 8 hour day, 5 day work week; ability to:
Sit
Stand
Walk
Drive
Movements/Lifting:
Occasionally – 1% to 33%
# of hours at a time
1.5
Less than 1
Less than 30 min
0
Frequently 34% - 66%
Bending/Stooping
Squatting
Crawling
Climbing
Walking on uneven surfaces
Reaching above shoulder
Crouching
Kneeling
Balancing
Pushing/Pulling
Twisting
Up to 10 pounds
11 to 24 pounds
25 to 34 pounds
35 to 50 pounds
51 to 74 pounds
75 to 100 pounds
Occasionally
X
X
X
X
X
X
X
X
X
X
X
# of hours per day
7
N/A
less than 30 min
Less than 30 min.
Continuously – 67% - 100%
Frequently
Continuously
X
X
X
X
X
X
Repetitive Foot Movements Used: (foot controls for machinery or heavy mechanized equipment)
Yes
No
Hand Used for Repetitive Actions:
Simple Grasping
Fine Manipulating
Firm Grasping
Key Boarding (less than 3 hours per day)
Key Boarding (more than 3 hours per day)
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
Job Requires:
Position: Technical Services Manager
Department: ITS
Status: Exempt
Job Band: General Management
Job Code: GMXX40
Updated: 3/21/2012
2
Human Resources Department
PO Box 768
Olathe, KS 66061
913-971-8749
Position Guide For
Technical Services Manager
“Setting the Standard for Excellence in Public Service”
Working on unprotected heights
Being around moving machinery
Exposure to changes in temperature/humidity
Driving motor vehicles
Operating heavy equipment
Wearing protective equipment
Hearing:
a. Speaking voice at 10 feet
b. Vehicle back-up alarms @ 15 feet
c. Using telephones or other voice communications
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
Yes
Yes
Yes
No
No
No
POTENTIAL JOB HAZARDS EXPOSURES:
Physical (noise, vibrations, heat/cold, weather, radiation, etc.): Frequent use of stairs, occasional use
of stools and ladders, noise, equipment specific to location, potential vibration depending on location,
grabbing high files and items on shelves, getting into low file drawers, pushing equipment, carts, and
files/drawers closed, grasping paper, pens, phone, computer mouse, books, boxes, etc., keyboarding while
entering data, driving motor vehicles from building to building on City business
Biological: Dust, mold, smoke, ammonia, markers, toner, copier
Chemical: N/A
PERSONAL PROTECTIVE EQUIPMENT REQUIRED (long sleeves, gloves, hard hat, respirator,
ear plugs, safety glasses, steel toed shoes, etc.): N/A
ADDITIONAL COMMENTS/ESSENTIAL PHYSICAL FUNCTIONS NOT COVERED ABOVE:
N/A
Position: Technical Services Manager
Department: ITS
Status: Exempt
Job Band: General Management
Job Code: GMXX40
Updated: 3/21/2012
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