News from the Network Getting the Most from Your Cooking Equipment Attract More Customers with Gas Patio Heaters by Tom Stroozas - CFE, RCGC, CFSP Manager – Commercial Marketing Piedmont Natural Gas Have you ever considered expanding your seating area to include an outdoor format to attract more customers at minimal costs? Well, don't let the weather get in the way of impairing your customer’s comfort for an outdoor, evening or late fall dining. With today’s modern gas-fired infrared patio heaters it can be an easy, quick and economical way to make a significant contribution towards that ever important, bottom line! Once typically found in industrial applications, such as factories and warehouse facilities, today they are becoming more commonplace for outdoor dining areas of restaurants and backyard patios. They provide welcoming warmth on chilly mornings and dramatically extend your evening outdoor hours with their comforting and efficient glow. Not to mention the cooler fringe seasons of northern climates, where without these units, outdoor dining would be nearly impossible. SCHWANK PatioSCHWANK 1 INFRARED DYNAMICS Patio Heater SUPERIOR RADIANT PRODUCTS EVENGLO Patio Heater Many of today’s “patio heaters” are tall, portable units that concentrate their heat in about a ten-foot radius surrounding the unit. These appliances use radiant heat to warm objects rather than the air surrounding them. The most common units are “umbrella style”, such as those shown here in this article. The burner is mounted at the top of the heater and has an umbrella-type reflector installed above it to direct the infra-red heat downward toward the customer. With a typical heat output of 40,000 BTUs per hour, these units typically feature a stainless steel core heater fueled by LP or NATURAL GAS. Umbrella-type patio heaters direct heat downward, generated by a heated ceramic element shaped as a 360° cone. Since their efficiency is affected by the wind, it's best to place them in a sheltered area. They are frequently installed in groups of two or more for more heat control. Controls include on/off, and thermostat adjustment. Many heaters feature piezo spark ignition and light with a twist of the knob or the press of a button. A patio heater can be expected to last up to ten hours on high heat with a common 20 lb propane tank. These gas infrared systems are quickly becoming the preferred alternative to traditional forced air heating systems in this type dining environment. Every year, more and more restaurant operators are COOKING FOR PROFIT comes to you compliments of your gas energy provider/October 15, 2005 incorporating infrared patio heaters as a cost-efficient alternative to forced air and electric heating systems. The bottom line has been, and remains, convenience and energy cost savings. Just as restaurants in arid southwest use misters on their patios to cool their customers during the hottest months of the year, these low-intensity gas-fired infrared patio heaters are now helping a restaurant in the southeast increase its seating capacity by 40 percent during cooler months by creating a warm, comfortable atmosphere for patrons to enjoy their meals on the restaurant's patio. Seating capacity at the restaurant has increased from 75 to 111 during cooler weather, allowing on-time seating with minimum waiting. The two infrared tube heaters, each with a 90,000 Btu/hr capacity, are mounted horizontally and end-toend above the outside eating area in view of the customers. The heaters are normally used during the cooler months from October to March and can be manually adjusted to the desired temperature which averages 68° Fahrenheit. Unlike other open-surface combustion heating systems available for patio applications, these heaters are not affected by outdoor environmental conditions. Since the flame is totally enclosed in the combustion chamber, strong gusts of wind have no adverse effects on this type of heater design. The restaurant operator said he decided to purchase the heaters for his patio to better serve his customers and increase business. He said that before the heaters were installed, the restaurant's patio was completely useless when it was cold outside. He also pointed out that on several occasions he couldn't accommodate all the people who wanted to dine at his restaurant. “Our sales potential was really affected during cooler months because our outside eating area seats 36 people. Now when it's cool outside and the heaters are on, often times we fill up the patio before the inside area which seats 75,” he said. “Customers are amazed at how warm they are under the heaters when it’s 30°F outside”. Another advantage to having the tube heaters on the patio is the fact that since they are placed near the windows of the restaurant, infrared heat is transmitted through the windows which helps heat that side of the eating area. “In the cooler months I don’t even have to run the heat on that side of the building because the infrared heaters do the job from the outside,” he noted. “That reduces my electric bill and produces a more uniform heat throughout the restaurant. I have definitely already gotten a return on my investment. We are also constantly getting compliments from our customers about the comfort of the patio eating area during cool weather”, he added. Restaurants and cafes generally use groups of heaters in their outdoor patio dining areas. The number of units depends on patio size and climate conditions. Large pool and recreational areas benefit from extended use as well when several units are used together wherever groups of people may gather. Technically, there is not much to say about installation procedures, as these are most simplistic and portable units (unless permanently hung). When multiple heaters are used, spacing of 8' - 15' is recommended depending upon conditions. 15' spacing is typically adequate for well protected areas in mild climates while 8' spacing may be required for unprotected areas in very cold climates. Total heat density requirements (BTU/ft.) for a specific area normally range from 250 BTU/ft. minimum to 750 BTU/ft. in exposed areas. So there you have it, another great idea that just might be the best idea since “sliced bread”. Check out the several manufacturers featured in this issue and I’m sure you find a unit that will pay you big dividends by increasing your business and posting additional bottom line profits. If you are interested in learning more about today’s modern gas infrared patio heaters or how GFEN can assist you with bottom line improvements, log on to www.gfen.info and look for the directory of participating natural gas companies or you may email tom.stroozas@piedmontng.com or phone me at (704) 7314357. RANKIN-DELUX ULTRA™ Patio Heater COOKING FOR PROFIT comes to you compliments of your gas energy provider/October 15, 2005 2 For more information about Gas Patio Heaters contact these leading manufacturers from the 29th Edition FOODSERVICE GAS EQUIPMENT CATALOG Infrared Dynamics 3830 Prospect Avenue, Yorba Linda, CA 92886-1742 Phone: (714) 572-4050 (888)-317-5255 Fax: (714) 572-6093 Internet: http://www.infradyne.com Lisa Cowan, Marketing Director In Canada: Northwest Stoves Ltd. 5505 268th Street Langley, B.C. Canada V4W 3W1 Phone: (604) 857-8816 (800) 663-0462 Fax: (604) 857-8963 Rankin-Delux, Inc. P.O. Box 4488, Whittier, CA 90607 Phone: (562) 944 -7076 (800) 345 - 4752 (West) Fax: (562) 941-7858 (800) 338 - 4325 (East) Debbie Patterson (West) Sharon LaMar (East) Schwank Ltd. 210 Brunel Road, Mississauga, Ontario Canada L4Z 1T5 Phone: (905) 712-4766 Fax: (905) 712-8336 e-mail: info@schwank.on.ca Internet: http://www.schwankheaters.com Bob Alcott In U.S.A.: Schwank Inc. P.O. box 988, 2 Schwank Way Waynesboro, GA 30830-0988 Phone: (877) 446-3727 Bill Summers, U.S. Sales Manager Superior Radiant Products, Ltd. 23-428 Millen Road Stoney Creek, Ontario Canada L8E3N9 Phone: (905) 664-8274 Fax: (905) 664-8846 e-mail: sales@superiorradiant.com Internet: http://www.superiorradiant.com Sue Samson, Marketing Reprinted with permission from Cooking For Profit © October 2005/ October 15, 2005