Street Works Forum June 2014

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• No planned fire alarms
• Emergency exits
• Fire assembly points
• Toilets
• Mobile phones
• Data Protection - we record our findings and publish a report of the proceedings and our follow-up actions
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08:45 – 09:30 REGISTRATION AND COFFEE
09:30 – 09:50 Update on actions resulting from our April 2013 Street
Works forum
09:50 – 10:00 Health & Safety video
10:00 – 10:40 Engineering elements of electricity work – technical and safety issues of underground electrical work
10:40 – 10:55 COFFEE
10:55 – 11:25 Feedback session
• What you think UK Power Networks does well and areas for improvement?
• How UK Power Networks rates against other utilities?
11:25 – 11:45 Working with Local Authorities
11:45 – 12:05 Our future plans for Street Works
12:05 – 12:40 QUESTIONS
12:40 ONWARDS – LUNCH
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One of UK’s largest electricity distribution businesses
Eight million end customers in
London, South East & East of
England
Operates in 52 local authority areas
Our 3 networks distribute electricity using more than
160,000km of underground cables and overhead lines, and more than 135,600 substations
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Chris Perkins – Strategy Manager Street Works

The last Street Works Forum provided UK Power Networks with:

You said
The performance target for resolving reported defects was too long at 1 month.
We did
Tightened up the measure by halving the acceptable duration to 2 weeks and reducing the performance target from 5 to 2.
You said
Provide more information on site to say
what is going on.
We did
Introduced a new customer information sign at all our work site saying what we are doing and when we will be finished.

You said
Can we report on number of days work overrun.
We did
We report the percentage of works completed on time as it reflects all work undertaken.
In the last 12 months with a 16% increase in work volume we have reduced the number of overrun works from 7% to 2% – 71% improvement

New London UK Power Networks team to deal with the issues of traveling, responding and working in Central London
Brought in house the delivery of ground works for faults, connections and small projects in London and the South East
Fully imbedded our integrated Street Works management system
Introduced the use of Electronic Transfer of
Noticing system version 6 on 1st April 2014
Provide the CEO and Executive Management with a monthly performance report against our Best in Class targets

Tighten up our Best in Class Street Works performance targets and introduced weekly conference calls and meetings to target improvements
Focused ownership of Street Works failures and cost at local management level
Employed the company ‘SQS’ to support our in house ground works team for reinstatement
Employed a company on a trail basis to respond quickly and investigate reported apparatus defects

Paul Fidler – Director of Operations, ENA

The Voice of the Networks
Engineering elements of electricity work
‒ technical and safety issues of underground electrical work
Paul Fidler
Director of Operations
24 June 2014
UK Power Networks Street Works Forum

• Procedures and Competency
• Existing Structures
• Guidance
• Industry Initiative
• HSE
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Vision: The UK Electricity Industry will be a world leader in health and safety performance by 2015
The industry Safety Strategy for 2010-2015, Asset
Management and Maintenance, was the Overarching
Theme for 2012.
HSE Strategy ‘Be Part of the Solution’
"We believe this strategy represents a clear statement of core principles and a sensible approach to health and safety in Great Britain. Whilst the economic climate is difficult and the temptation for some may be to cut corners, HSE, its partners and businesses must resolve to continue to strive to improve health and safety performance. Good health and safety is good business.”
Judith Hackett (Chair HSE)
The Voice of the Networks

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•
2012 saw the industry strategy focus upon
Asset Management and Maintenance; this included some extensive work on cables.
• Cables assumed to be dead, cables in concrete and excavations around cables.
Never assume any
HV or LV cable is dead unless proved by an approved method.
ASSET MANAGMENT
AND MAINTENACE
REVIEW OF PAST
INCIDENTS
Follow your company
LV fault finding procedures.
The Voice of the Networks

A Powering Improvement Asset Management Workshop was held on the 1 April 2014, hosted by UK Power Networks.
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•
The focus in 2013 was on Human and Organisational Factors:
Behavioural Safety and Personal Responsibility
• Outcomes for 2013 were that:
“Workers will be more aware of how their behaviour can impact on health and safety performance and for companies and trade unions to have worked together to ensure employees are comfortable and supported in challenging unsafe acts and conditions”.
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Supported by the publication of case studies on the range of behavioural safety initiatives and programmes in the industry, the collation of best practice from high-hazard industries and a high level principles and guidance document.
The Voice of the Networks
HUMAN AND ORGANISATIONAL
RESPONSIBILITY
INCIDENTS
SHE REVIEW:
CASE STUDIES

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Bob Gallienne was appointed as the new CEO of
NJUG on the 1 August 2013.
Vision
"To create in partnership with government, authorities and stakeholders, a self-regulated environment which motivates our members to deliver the highest standards of street works at minimum cost and disruption to their customers and to the overall benefit of UK Plc".
Bob Gallienne, CEO, NJUG
Key Objectives
• To promote best practice among members
• To foster the industry’s image in Government and Parliament
• To positively influence the development of legislation and regulations affecting the industry
• To provide a forum for discussion on the issues
• To produce NJUG policy and act collectively on issues of importance
The Voice of the Networks

ENA Street Works Forum
• As a result of NJUG’s new vision, objectives and structure, ENA’s Street Works Forum work closely with NJUG and continue to provide input into the review of their vision and objectives.
•
ENA manages street works and Traffic Management Act issues while promoting external awareness of street works issues in support of ENA member companies.
• The Street Works Forum provides a opportunity for all the member companies to discuss issues relating to legislation on street works activities.
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The Utility Strike Avoidance Group (USAG) is a collaborative group of over 60 utilities asset owners, industry groups and contractors that seek to ensure the highest standards of safety and best practice when carrying out work on the vital services for our homes and businesses. In particular it will help those carrying out work avoid disrupting supplies through accidental strikes on utilities in the ground.
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Transport Minister Norman Baker MP launched the industry-led charter to improve the safety of street works.
The Safe Dig Charter has been compiled by the utilities sectors and contractors to ensure the highest standards of safety and best practice when carrying out maintenance work on the vital services for our homes and businesses.
Latest USAG
Members
The Voice of the Networks

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Institution of Occupational Safety and Health
IOSH fully supports this proactive industry-led initiative and wholeheartedly agrees that risk assessment, planning, safe systems of work and competence are all essential for ensuring that digging and excavating are safe.
The latest HSE guidance ‘Avoiding danger from underground services’ highlights the devastating consequences of failing to manage such work properly, with workers being killed or seriously injured from striking live underground cables.
These tragedies are preventable and IOSH believes we must act to ensure every worker goes home safely at the end of the working day.
The Institution would urge all organisations involved in commissioning or conducting any ground or excavation work to renew their efforts to raise health and safety standards and to sign up to this Charter. We all need to work together to make sure accidental contact with underground services is a tragedy of the past.
Jan Chmiel,
Chief Executive,
Institution of Occupational Safety and Health
The Voice of the Networks

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We Will:
1.
Ensure that all work carried out by us or on our behalf is properly planned and that those responsible are aware of their responsibilities and how to carry them out.
2.
Ensure that all people working on our behalf are assessed to ensure they are competent and capable of carrying out the task given to them and that at least one person in each work team is competent in the use of cable detection equipment to its full potential.
3.
Ensure that excavations, including those undertaken by anyone excavating on our behalf, are carried out in accordance with safe systems of work, company or USAG procedures.
4.
Ensure that the equipment provided for the detection and avoidance of services is inspected, calibrated and tested in accordance with the manufacturer’s requirements and that records are kept, including a daily check to ensure that the equipment continues to operate as expected.
5.
Ensure that all those working, including those on our behalf use the correct protective equipment and are trained in its use.
6.
Ensure that relevant latest utility asset drawings are available to people excavating, that our work is inspected and audited and that failure to achieve the expected standards is recorded.
7.
Ensure that where damage to utility assets occur, a suitable and sufficient investigation takes place, that learning is shared and that action is taken to reduce the risks to those carrying out the work.
The Voice of the Networks

• Designed to support existing systems, or
•
Provide simple systems for SME’s with limited in-company H&S support.
• Allow a full self check to take place.
•
Corporate responsibility.
The Voice of the Networks 29

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Winners of the NJUG ‘Avoiding Damages’ Award 2012, for the
Utility Strikes Avoidance Group Safe Dig Charter
Industry Charter wins award recognition
The Safe Dig Charter won an award for avoidance of damage to supplies.
The Charter was facilitated by Energy Networks
Association (ENA) through the Utility Strike
Avoidance Group and was recognised at the
National Joint Utilities Group (NJUG) Annual
Awards in the House of Commons by Transport
Minister Norman Baker MP.
The Voice of the Networks

Steering Group
• ENA Chair
Membership: Asset Owners, Contractors, Construction companies,
Service Providers, HSE.
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Working Groups
• Membership Scottish Water Chair
• Toolkit Development Northern Gas Networks Chair
• Training & Education Construction Chair
•
Data and Reporting Service Provider Chair
• Web site Development Civil Engineering Chair
The Voice of the Networks

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Revised Guidance document HSG47 ‘Avoiding Underground Services’
This guidance is aimed at all those involved in commissioning, planning, managing and carrying out work on or near underground services. It will also be of use to the owners and operators of such services.
It outlines the potential dangers of working near underground services and gives advice on how to reduce any direct risks to people’s health and safety, as well as the indirect risks arising through damage to services.
Best Practice in Avoiding Underground Services (BPAUS)
“Safe Digging is Not Enough” toolkit.
The Launch of HSG47 and BPAUS industry Best Practice will be on the
24th June which will be supported by Mike Penning MP (Minister for
Health and Safety).
The Voice of the Networks

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Common Ground Alliance (CGA)
The organisation was formed in 2000 in USA with the objective of reducing damages to all underground utilities. The work of the group builds on the
Common Ground Study in 1999 and the Alliance currently has 2,000 corporate members and 58 sponsors.
• In 2007 CGA launched a national 811 ‘Call Before You Dig’ number and web site to aid third party excavations.
• A Damage Information Reporting Tool (DIRT) report is issued annually outlining the number of incidents; the latest report in 2012 lists 230,000 events and identifies the root causes by geographical area.
• CGA issues guidance and videos, and conferences are arranged to share best practice procedures. A UK conference was held in February 2014 at the University of Birmingham.
The Voice of the Networks

Any Questions
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Paul Fidler
Director of Operations
T: +44 (0) 20 7706 5151
M: +44 (0) 7793 957 256
E: paul.fidler@energynetworks.org
6th Floor, Dean Bradley House,
52 Horseferry Road, London SW1P 2AF www.energynetworks.org
@EnergyNetworks
LinkedIn
The Voice of the Networks

Richard Boissieux – Street Works Manager

• Safety and Customer
Service are our top priorities. These are at the heart of everything we do.
• Electricity kills - we have a duty to maintain a safe and reliable electricity network for everyone.

• Operates in 52 authority areas
- 43 operate permit schemes
- Two operate lane rental schemes
• 49% maintenance and faults
• 47% connections work
• 4% network upgrade
•
Of all the work undertaken on the highway approximately
30% is on the carriageway or cycleway

Consistency of approach
Multiple departments within
Authorities
Permit conditions
Duration challenges
Wide variety of charges
Operatives crossing boundaries
Parity of works

UK Power Networks aims to be Best in Class for Street
Works
Measuring performance
Currently across our regions an average 98% of our works are completed on time. 94% for first time reinstatement.
Eton 6
Information to be kept in one place creating a history for the works.
Combined Authority meetings

• Inconsistency between authorities applying the same permit scheme
• Inconsistency between permits schemes
• UKPN will strive to ensure we give accurate, timely and regular updates
• UKPN will continue to build and maintain constructive dialogue with all authorities
• We simply want to undertake our works safely in the least amount of time, at an efficient cost, with minimum disruption to the public

Chris Perkins – Strategy Manager Street Works

• Use the data we now have on performance to further reduce overrunning work, the causes of Fixed Penalty Notices and work durations
• Introduce approved cold lay materials to speed up reinstatement of small excavations, (poles and frames in the footway) by doing it first time rather than requiring a revisit (expected improvement in first time reinstatement = 1.5%)
• Continue to look abroad to see if there are any smart technologies we can use for electricity work to speed up our work and reduce the size of excavations. None have been found so far, considered Core and Vac and Radio Frequency Identification tags.

• Evaluating the introduction of Street Works admin training to improve quality of notification as we have over 900 people raising and managing notification.
• Reduce the time between stages of work to shorten work durations
• Working with the UK Power Networks transformation team on ensuring that work flows take into consideration the requirements of working on the highway

Measure
Works duration (Average) days for connections and faults
Percentage of work completed on time
Percentage of permits accepted by local authorities
Number of overdue defects
Number of s81 defects overdue (> 2 weeks)
Percentage of FPNs (paid)
Percentage of first time reinstatement
Percentage of street works customer complaints
Percentage of 2 hour safety issues responded to on time
Percentage of Cat A defects
Percentage of reinstatement defects received
Stretch target
< 4.5
> 98.5%
> 92%
0
0
<10%
> 97%
0%
100%
<3%
< 4.75%

Join us again :
Next Critical Friends Panels this autumn on emergency planning
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• Complete your feedback form
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