Guide to Ordering Hurd Replacement
Glass, Sash, or Window & Door Parts
If you have this form in hand, you are in need of a replacement part for your Hurd window or door. And,
your first question is likely, how do I go about getting what I need on order?
Your nearest local Hurd dealer is typically the best resource to work directly with. To find a complete listing of
dealers located near you, simply visit www.hurd.com, select Find A Dealer, and type in your zip code. In
some cases, a dealer may not be accessible or may not offer after-sale service. In these cases, we
encourage you to work directly with our Hurd Parts Center by calling 800-433-4873 extension 1424 or
emailing parts@hurd.com, if looking to purchase parts. If you are filing a warranty claim and unable to source
a local dealer, please contact our Customer Service Department directly at 800-433-4873 extension 1425.
Now that you know where to head with your request, the next part is gathering information. To ensure that
your dealer can give you the best possible assistance in a timely fashion, consider completing the Hurd
Product Service Report on the following pages, before visiting your distributor. This form will help you gather
all the information that your dealer will need.
HELPFUL TIP: Pictures speak a thousand words. Bringing pictures of the product
you have can be very helpful to your dealer to identify the correct replacement
components needed.
You may also have the question of is the replacement part I need under warranty? Here’s a quick summary
from 10,000 ft. Products manufactured from 2006 and prior are for purchase. Products manufactured from
2007 to December 11, 2007 are covered by Hurd’s Goodwill Assistance Program (GAP.) Products
manufactured on December 12, 2008 and after are warrantable to the terms of Hurd’s product warranties. See
your specific warranty for details. Your warranty does not cover labor, therefore, be aware that any additional
services you request of your dealer may incur charges. Additionally, service and handling fees vary by area. It
is a good idea to have an upfront conversation with your dealer about these topics so you are aware.
HWD Acquisition, Inc.
575 South Whelen Avenue
Medford WI 54451
Customer Service Department
1-800-433-4873
The instructions enclosed can be done by a homeowner. If you are uncertain, it is recommended you hire, at your expense, a trained service provider such as a construction
contractor or window service company. HWD Acquisition, Inc. disclaims any and all liability associated with the use of these instructions. Reliance upon this information is at
the risk of the party so relying.
9-21-05/RV 5-27-09/rev 3/22/13 FORM FS005
Page 1
Hurd Replacement Parts
Product Service Report, FORM FS005
To ensure that your Hurd dealer can give you the best possible assistance in a timely fashion, consider
completing this form, before visiting your distributor. This form will help you gather all the information that your
dealer will need.
1a. Hurd Original Dealer
1b. Homeowner
Name: _____________________________________
Address: ___________________________________
City, ST, Zip:_________________________________
Home Phone: ________________________________
Original Hurd order number______________________
Product Purchase Date: ________________________
Name:_____________________________________
Address: ___________________________________
City, ST, Zip:________________________________
Home Phone: _______________________________
Work Phone: ________________________________
Are you the 1st Homeowner: Yes_____ No____
For Glass or Sash Replacement:
Please indicate if you would like current available sash replacement________ or glass only replacement______
(GAP Product (1/1/07-12/11/08)-Glass only)
Please indicate the product line (circle one):
Aluminum Clad Wood
(2)
Quantity
Example:
2
(3)
Ext.
Aluminum
Clad
Color
White
All-Wood (Wood/Wood)
(4)
Interior
Finish
(5)
Product Style
Natural
Casement
H3™
Hurd FeelSafe™
(6)
Glass
Width
(7)
Glass
Height
(Visible)
(Visible)
22
42
(8)
Glass
Type
LE
Monument
Grille Lites
W
H
W
H
W
H
W
H
W
H
(9)
Glass ID#
Required
(10)
Glass
Thickness
L302CC
(11)
Hinging
Right
Is the glass tempered? (Yes/No)_________ Obscure glass? (Yes/No)___________
Do you have Grilles in the Air Space?______ If yes: interior color________ exterior color________ flat/contoured__________
Hurd Divided Light?______ If yes: color_________ 5/8”, 7/8” 1”, 1 ¼”, or 2”_________
Removable Grilles?_______ If yes: Surround?______ 5/8”, 1” or 1 ¼” _____
Do these align with another window? If yes explain below
Grille Pattern Examples
2W
3H
Rectangle-2Wx3H
Queen
Anne
Queen Anne
The instructions enclosed can be done by a homeowner. If you are uncertain, it is recommended you hire, at your expense, a trained service provider such as a construction
contractor or window service company. HWD Acquisition, Inc. disclaims any and all liability associated with the use of these instructions. Reliance upon this information is at
the risk of the party so relying.
9-21-05/RV 5-27-09/rev 3/22/13 FORM FS005
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For Casement or Door Hardware:
Quantity
(12)
Hardware
Color
(10)
Hinging for casements &
door hinges
(12)
Swing Door
Hardware Option
(12)
Sliding Door
Hardware Option
Year of
Purchase
For Double Hung or Premium Single Hung Balance Systems:
Concealed balances manufactured Aug 9, 2010 to current. Vinyl balances manufactured Jan 2002 to August 8, 2010.
Quantity
Jambliner:
Concealed w-Wood
(C) or Vinyl (V)
Color of Balance
(Circle one)
WHITE
BEIGE
WHITE
BEIGE
(6)
Glass Width
(7)
Glass Height
Year of
Purchase
For Classic Double Hung with Spring Balances, Pre-2002:
Quantity
Color of Balance
(Circle one)
WHITE
BEIGE
WHITE
BEIGE
(6)
Glass Width
(7)
Glass Height
Year of
Purchase
For Monument Double/Single Hung with Block and Tackle or Spiral Balances:
Quantity
(6)
Glass Width
(7)
Glass Height
Number Code on
Block and Tackle
Year of
Purchase
For Complete Patio Door Panels
Request our Replacement Door Panel form. Required for patio door panel replacements.
Please describe in detail the reason for filing a warranty claim:
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
I, hereby signed below, certify the accuracy of the statements made above and assume
responsibility for product ordered based on the information provided. I authorize Hurd to inspect
any claims of warranty to verify a manufacturing defect is present as stated and certify the year
of manufacture. I understand false claims may be prosecuted by law.
Signature
Print
HWD Acquisition, Inc.
575 South Whelen Avenue
Medford WI 54451
Customer Service Department
1-800-433-4873
Date
The instructions enclosed can be done by a homeowner. If you are uncertain, it is recommended you hire, at your expense, a trained service provider such as a construction
contractor or window service company. HWD Acquisition, Inc. disclaims any and all liability associated with the use of these instructions. Reliance upon this information is at
the risk of the party so relying.
9-21-05/RV 5-27-09/rev 3/22/13 FORM FS005
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Hurd Replacement Parts - INSTRUCTIONS
Product Service Report, FORM FS005
SAFETY
 Always wear appropriate safety equipment
 Use extreme caution when measuring or temporarily taping cracked glass. Cover cracks with duct
tape to minimize additional breakage and serious injury.
MATERIALS
 Pencil
 Tape Measure
 Duct Tape for cracked glass
 Safety Equipment/Apparel
1.A. Distributor Information: Provide name & address of distributor where the product was originally placed.
1.B. Homeowner Information: Provide homeowner name, address, and phone number
2. Quantity Needed: Enter quantity needed.
3. Exterior Color: Below is a list of exterior color/finish types. Please specify on line 3 which color your sash is
only if replacement sash is being ordered. If replacement is glass only, skip this question.
Aluminum Clad Product: Exterior color
(Clad exterior/ wood interior)
Wood Products: Exterior finish
(wood exterior/ wood interior)
4. Factory Interior Finish:
White_______
Sand_________
Eggshell______ Brick Red_____
Clear anodize________
DBA*________
MBA*_________
*Dark, Medium or Light Bronze Anodized
Primed/Painted ______
Natural (Std): ______
Bronze______ Green ______
Black_______
Champagne anodize__________
LBA*________ Other:________
Natural _____
Factory Stained:
Toffee _______
Espresso _____
5. Product Style:
Classic
N/A for any
product line
**Energy Saver casement first available April 2003 and In-Swing
doors available Sept 2005.
IMPORTANT: All Classic profile product replacements are
with Energy Saver sash or with glass only. The only
exception is Wood/Wood casement or awning sash.
Energy Saver
Drawing is a top down view of sash/panel. Easiest way
to identify Classic vs. Energy Saver is to look at the
exterior glazing shelf. Classic is flat. Energy Saver is
contoured.
Casement
Sliding Patio Door
Awning
In-Swinging Patio Door
Double Hung
Dual In-Swinging Patio Door
Single Hung
Out-Swing Patio Door
Sliding Window
Dual Out-Swing Patio Door
Direct Set
Shaped Unit: Must provide sketch from the exterior
Factory Painted:
Primed White: _______
Ultra Coat White:_____
The instructions enclosed can be done by a homeowner. If you are uncertain, it is recommended you hire, at your expense, a trained service provider such as a construction
contractor or window service company. HWD Acquisition, Inc. disclaims any and all liability associated with the use of these instructions. Reliance upon this information is at
the risk of the party so relying.
9-21-05/RV 5-27-09/rev 3/22/13 FORM FS005
Page 4
6. Glass Width: If you do not know the size, please measure the width of the exposed glass area only.
7. Glass Height: If you do not know the size, please measure the height of the exposed glass area only.
8. Glass Types: Will be identified in the glass code etched on the lower corner of the glass.
Example
HWD
“CC” indicates clear glass. This will be different for different glass options.
IGCC CBA
CC05AA
9. Glass Identification (ID): Glass ID# is on the metal spacer channel in-between the panes of glass or
etched directly on the glass. The ID# on the spacer channel will consist of one or two letters and three numbers.
Examples of Glass etching would read:
HURD (MAY READ HMCI OR HWDI)
IGCC CBA
CC 5 Y
HURD
OIG-27-02-04
IGCC CBA
.
IGMAC
IGCC®CBA
LoE
CARDINAL®IG
CIG-2
4-92
*** GLASS ID# IS REQUIRED FOR ALL REPLACEMENTS***
10. Glass Thickness: 5/8” 3/4", 1”, or other. Needed for glass only replacements (Hurd Dealer: If you are not sure, place
call the Hurd Customer Service Department to verify.)
11. Hinging: AS VIEWED FROM THE OUTSIDE OF THE HOME
Casement:
Awning:
Double Hung:
Sliding Window:
Sliding Patio Door:
Swing Patio Door:
Dual Swing Patio Door:
Hinged Left, Hinged Right, Fixed, or Picture
Operator or Fixed
Top, Bottom, Fixed, or Picture
Operator-L, Operator-R, Fixed, or Picture
Operator, Fixed, or Sidelite
Hinged Left, Hinged Right, or Fixed
Main Active, Semi Active
The instructions enclosed can be done by a homeowner. If you are uncertain, it is recommended you hire, at your expense, a trained service provider such as a construction
contractor or window service company. HWD Acquisition, Inc. disclaims any and all liability associated with the use of these instructions. Reliance upon this information is at
the risk of the party so relying.
9-21-05/RV 5-27-09/rev 3/22/13 FORM FS005
Page 5
12. Hardware Style & Color:
Casement, Double Hung, Upgrade Sliding, C-Handle, Energy Saver and Swinging Multi-point
Patio Door Options include: Gold tone, Champagne, White, Bright Brass, Antique Brass, Brushed Chrome,
Polished Chrome, Oil- Rubbed, Satin Nickel PVD *Colors many not be available in all options*
*Specify Active, Semi-Active, Dummy
*Finishes are not warranted for discoloration or weathering
Clad and Wood Sliding Patio Door Options
Standard Handle (Pre-2008)
Upgrade Handle
C-handle
Energy Saver
Clad and Wood Swinging Patio Options
Contemporary
French
Multi-Point
Energy Saver
Traditional
Energy Saver
Loft Handle
Energy Saver
Capri Handle
The instructions enclosed can be done by a homeowner. If you are uncertain, it is recommended you hire, at your expense, a trained service provider such as a construction
contractor or window service company. HWD Acquisition, Inc. disclaims any and all liability associated with the use of these instructions. Reliance upon this information is at
the risk of the party so relying.
9-21-05/RV 5-27-09/rev 3/22/13 FORM FS005
Page 6