12. Who will be involved in the installation and set-up of my e-Branch Library and what
is each person responsible for?
PIKinc. creates, customizes and installs your e-Branch Library and coordinates all the details with you and your staff. But
before installation can occur, you and your staff are responsible for:
• acquiring a location for your e-Branch Library
• specifying the color and copy for the kiosk surround graphics (signage)
• choosing subjects and sites for the buttons on your main and submenu splash pages
• giving PIKinc. your library’s IP address, subnet mask and domain name servers
• installing electrical, phone and data lines at the leased site
• buying a router and properly installing it
• assigning a level 1 support person
• providing the level 1 support person at installation to aid in kiosk placement
3M
After you have accomplished the tasks above, PIKinc. will provide:
• surround signage
• graphics for your main and submenu splash pages
• all system integration
• on-time delivery of your e-branch library
• on-site kiosk installation
M AT E R I A L S
FLOW
13. How can my library finance an e-Branch Library?
MANAGEMENT
You have several options for financing your e-Branch Library:
• general library funds—either capital or operating budgets
• outside sponsors—businesses, hospitals, HMOs, MCI, AOL, foundations, etc.
• lease an e-Branch Library through 3M and Creekridge Capital
• LSTA or other state or federal grants
Call 3M, an authorized distributor for the e-Branch Library, at 1-800-328-0067 for more
information or visit 3M’s Web site at www.3M.com/library.
Distributed for PIKinc. by 3M.
3
Library Systems
3M Center, Building 225-4N-14
St. Paul, MN 55144-1000
1-800-328-0067
www.3M.com/library
40% Pre-consumer waste paper
10% Post-consumer waste paper
e
Printed in U.S.A.
Copyright © 2000, 3M IPC. All rights reserved.
75-0500-4209-4 (POD) 12/01
Branch Library
e-Branch Library
4. How does the e-Branch Library control Internet access?
The PIKinc. custom browser, which is included with your software, allows your library to provide open Internet access or the
ability to choose the sites that you feel are best suited to your communities.
5. How can the e-Branch Library expand delivery of my library’s basic services?
The e-Branch Library can help your library expand its reach through:
• longer hours (up to 7 days/week and 24 hours/day, depending on kiosk location/s)
• additional reference capability without additional staff*
• touch-screen access to your library’s on-line catalog (OPAC)
• links to government services (including tax forms)
• Internet access for those without access to PCs or library branches
• easy, direct phone line access to your library’s reference desk
• Outreach to the under-served
Inner-city/Suburbs/Rural Areas
*See #8
• Hotline to your library
6. What's a good location for my e-Branch Library?
Wherever there is public access. Libraries have placed the e-Branch Library in malls, supermarkets, retail stores such as WalMart, community or senior citizen centers, hospitals, government buildings, recreation centers and transportation centers—all
good locations for your e-Branch Library.
24 Hours/7 Days a Week
7. How will I know if customers are actually using my e-Branch Library?
Every month, you’ll receive a report from PIKinc. telling you what buttons (topics) your patrons have used during the previous month. The statistics will show monthly and year-to-date totals.
• Quick, easy Internet access
Local Library Information & Online Catalog
Health Information
Community Information
Local, State and Federal Government
Employment Opportunities
Schools and Education
Tourism
Other Customized Information
8. How have customers responded to the e-Branch Library so far?
The e-Branch Libraries around the country are averaging over 4,000 kiosk uses per month with neither additional staff nor
longer library hours.
9. Who maintains my e-Branch Library?
PIKinc. provides a full service maintenance contract for your e-Branch Library. The PIKinc. service agreement includes parts,
labor and software upgrades that are made available generally to all PIKinc. customers. Your library does, however, assume a
portion of the maintenance responsibility. You must assign a Level 1 support person to fill the paper holder and add toner and
generally clean the workstation. PIKinc. diagnostically monitors all machines every night and will notify the Level 1 support
person if something is wrong. Your library’s support person then goes to the e-Branch Library and describes what he/she sees
and works with PIKinc. to resolve the problem. If immediate corrections are not possible, PIKinc. sends a technician to correct the problem. The library support person also attends the installation.
• Narrow the Digital Divide
• Perfect for “on-the-go” customers
• Enhances Public Image
• LSTA Grant Opportunities
10.
Will I have to pay for copier paper and toner?
It’s up to you. Your e-Branch Library can recover costs for paper and toner by charging customers who wish to print documents right at the kiosk a minimal fee per page. Customers can pay using coins, credit or debit cards. The coin receptor is
standard and is secured by a steel safe inside the e-Branch Library. The money belongs to your library. You may also add an
optional dollar acceptor. The e-Branch Library can also process credit and debit card transactions. PIKinc. contracts with a
secure service bureau that handles the credit card transactions, so there is no need for your library to have an arrangement
with a credit card company. A portion of the credit/debit card income also belongs to the library.
11. What happens if someone leaves the e-Branch Library in one of its applications?
The e-Branch Library software has a watchdog that detects when the screen has been left untouched. It can be set at two minutes or any time length you wish. Once the “no use” time has elapsed, the e-Branch Library automatically returns to the main
menu and is ready for customer use. Prior to returning to the main menu, the software asks users if they wish to continue. If
so, they simply touch the “yes” button and the e-Branch Library will remain in the application.
Frequently Asked Questions
e
1. What is an e-Branch Library?
The e-Branch Library is a seven-foot-tall ATM-like interactive kiosk that delivers library services and information electronically
to your under-served customers in an unattended environment. A turnkey solution, the e-Branch Library can provide 24-hour
library services, 24-hour information services and 24-hour Internet access to your customers. 3M is distributing the e-Branch
Library on behalf of PIKinc., the manufacturer of the kiosk.
Introducing the e-Branch Library
2. Which features are standard and which are optional?
e-Branch Library standard features include:
• custom steel kiosk surround panels with graphics
• 17" touch-screen monitor
• 500-sheet plain paper laser printer
• fully functioning keyboard with built-in mouse
• flatbed scanner with tempered safety glass for copy and fax
• telephone with volume control
• full motion video and sound
• Intel Pentium II 450Mhz computer with 128MB of RAM and 13.4GB hard drive
e-Branch Library optional features include:
• additional 500 sheet paper tray
• dollar bill receptor
• book drop
• high impact security touch-screen
To customize your e-Branch Library, you can select:
• colors and signage
• electronic information sources for your customers
• titles for your main and submenu buttons
• telephone numbers for the departments within your library, as well as government agencies you want programmed for direct
phone access
Note: The standard e-Branch Library can even accept coins or process credit and debit card payment for licenses and other government services if the city/county has interactive software in place.
Branch Library
3M
M AT E R I A L S
FLOW
The e-Branch Library, an “ATM-like”
workstation, provides immediate library access
wherever your customers need it. Installed at
convenient locations throughout your
community, it provides a direct link to your
library’s database as well as Internet access
24 hours a day, 7 days a week. Everything from
stock quotes to local weather to healthcare
information can be immediately accessed at this
free-standing, library terminal.
How does it work?
MANAGEMENT
The e-Branch Library is designed to deliver
electronic library services and information to
customers who can’t get to your library; it even
has print and fax capabilities. The e-Branch
Library provides Internet access to:
• Your library system database/information
online catalog
• Community information
• Local, state and federal government
information
• Employment opportunities
• Schools and education
• Health information
• Tourism
3. What software does the e-Branch Library come with?
The e-Branch Library software includes a custom browser, charging mechanisms for transactions, outgoing telephone capability,
print drivers, controller mechanisms for the full functioning keyboard and mouse, TCP/IP Ethernet, Token Ring Support, faxing
and copying software, full motion video and sound capabilities, and Internet access. Your PIKinc. project manager will work
with you to select the most appropriate sites (main and submenu buttons) for your customers. Popular choices for the nine buttons on the main splash page include:
• your library system databases, online catalog and Web page
• statewide library information network
• local, state and federal government information
• employment opportunities
• schools and education
• health information
• tourism
• mall map or directional information for host location
• other customized information
• Other customized information
Quick, easy, convenient
• Can be conveniently located in malls,
supermarkets, retail stores and community
centers
• Perfect for “on-the-go” customers
• Hotline to library services – 24 hours a day,
everyday
Cost-effective, efficient
turnkey solution
• Expand your services without expanding staff
• Narrow the “digital divide”
• PIKinc. provides kiosk utilization reports and
maintenance agreements
• Create new revenue streams through debit
card transactions
• LSTA grant opportunities
So connect your customers to the information
they want. Information they deserve.
Information they’ll have instant access to.
• Library, community and government
information can be printed in seconds
3Innovation
e
Branch Library
COMPONENTS
Graphic Light Box
Options
System Integration
• 24″ wide x 15″ high rear lite signage
with front and two side silk-screened
custom library panels.
• 40″ x 40″ x 84″ steel panels and steel
cabinet
• Local integrated library system
(OPAC) via Telenet or Web
• Additional 500-sheet copier capacity
(total 1,000 sheets)
• Local online county or statewide
information systems via Web
• Intel Pentium II 600 MHz computer
with 128 RAM and a 13.4 GB hard
drive
• Flatbed scanner with tempered
safety glass
• Internet access
• SVGA 17″ touch-screen monitor
• Book drop
• Fully-functioning keyboard with
built-in mouse
• High-impact security touch screen
Support and Maintenance
Computer
• Dollar bill acceptor
Certifications
• FCC Part 15 and Part 68
• UL/ETL CSA (Canada)
Energy Profile
• TCP/IP Ethernet and Token
Ring Support
• 90-day warranty on parts and labor
• Standard 110v with a duplex fixture
(15 amps max)
• Full service maintenance agreement
Features
Software
• ADA – compliant design
• PIKup operating system
• 500-sheet laser copier
• Microsoft Windows NT®‚ License
• Telephone and fax machine
• Magnetic stripe card reader
• Coin acceptor
• AT & T payphone with volume
control
Note: These specifications are subject to changes which reflect the current
technology improvements at time of order.
Optional custom silk-screened enclosure.
3
Library Systems
3M Center, Building 225-4N-14
St. Paul, MN 55144-1000
1-800-328-0067
www.3M.com/library
Distributed for Public Information Kios, Inc. by 3M.
40% Pre-consumer waste paper
10% Post-consumer waste paper
Printed in U.S.A.
Copyright © 2000, 3M IPC. All rights reserved.
75-0500-3417-4
Davenport Public Library
Davenport, Iowa
C A S E
S T U D Y
L e t ’s s e e :
milk, bread, bananas, soup and,
oh, some information on post-deconstructionist
influences on modern art
Davenport Public Library
installs PIKiosk™ at busy grocery store
Many libraries can quickly identify
populations within their communities
that do not receive adequate library
service. These “under-served” can be
anyone not using the library, of course,
but typically they are rural or inner-city
residents for whom transportation to a
branch library can be difficult, or suburban people who prefer quicker
options than driving to their library.
The Davenport Public Library (DPL),
under director Kay Runge, identified
the west side of town—one of the
busiest locations of the city at the farthest distance from a library branch—
as one of these under-served areas. It
was served by bookmobile only. So
Runge and her library board looked
into the purchase of a PIKiosk™, which
she had seen demonstrated at industry
trade shows. The ATM-like kiosk gives
off-site access to virtually all the information services libraries have to offer,
such as online circulation catalogs and
the Internet, including e-mail.
DPL purchased a PIKiosk with state
grant money and installed it on March
14, 1998, in the high-traffic entrance of
a Hy-Vee grocery store. The state paid
for the unit itself and one year’s maintenance costs; DPL was responsible for
electronic installation and phone line
expenses; and Hy-Vee paid the electricity. The PIKiosk was a natural addition
to Hy-Vee’s full-service offerings,
which include a bank branch, pharmacy, florist and photo processor.
West side patrons can now select
“Davenport Public Library Catalog” on
the PIKiosk screen and draw from the
complete common catalog of the 27library consortium called “Quad-LINC”
(Quad Cities Libraries in Cooperation);
reserve materials and place holds as if
they were at the library itself and pick
them up later at the bookmobile; and
check their account status. They’ve also
gained free access to Iowa’s full-text
databases, including reference databases, periodicals, newspapers, maps,
images, businesses, health organizations and encyclopedias.
According to Connie Owings, technical
services manager for DPL, the response
in sheer numbers of “hits” has been
outstanding, with 6,712 recorded in
September 1999 compared to the
PIKiosk average of around 4,000 reference information requests per month
per kiosk. “And we’ve logged only one
user complaint since installation,” she
confesses. “Someone couldn’t get to his
e-mail, which we quickly fixed.”
1-800-328-0067
www.3M.com/library
Copyright © 2000, 3M IPC. All rights reserved.
75-0500-4156-7
“We also love it from a maintenance
standpoint,” says Owings. “Since the
bookmobile stops at the installation site
regularly, that staff checks the unit for
problems. So we rarely have to make
special maintenance trips. And no one
knows better than we do how difficult it
is for large numbers of people to share
common workstations and not have a
lot of breakdowns. PIKiosk’s durable
design stands up to the test.”
“It seems obvious to most of us here at
Davenport that the PIKiosk has helped
us extend public information to a population who has every right to it and who
we might never have reached without
the PIKiosk,” Owings concludes.
3Innovation
e-Branch Library Locations
Anne Arundel County
Annapolis Mall
2002 Annapolis Mall
Annapolis, MD 21401
Atlantic County Library
Daunoras Family Markets
Rt. 30
Egg Harbor, NJ
Austin Public Library
Highland Mall
6001 Airport Boulevard
Austin, TX 78752
Bastrop Public Library
Medical Services Bldg
Highway 71
Bastrop, TX 78957
Bastrop Public Library
Downtown Library Kiosk
Building
Main Street
Bastrop, TX 78957
Broward County
Pembroke Lakes Mall
11401 Pines Blvd.
Pembroke Pines, FL 33026
Broward County
Pompano Square Mall
2001 N. Federal Hwy.
Pompano Beach, FL 33026
Berks County Public
Libraries
Weis Supermarket
Reading, PA 19605
Bridgeport Public Library
Westfield ShoppingTownTrumbull
5065 Main Street
Trumbull, CT 06611
Central Arkansas Library
System
Little Rock Airport
Little Rock, AR 72201
Central Mississippi
Regional Library
System
McRae’s Department
Store
150 Dogwood Place
Flowood, MS 39232
Chickasaw Regional
Library
Johnson County Library
Lobby
118 W. Main Street
Tishomingo, OK 73460
Chickasaw Regional
Library
Wal-Mart
1715 N. Commerce St.
Ardmore, OK 73401
Cumberland County
Library
Wal-Mart
2291 North Second Street
Millville, NJ 08332
Davenport Public
Library
Hy-Vee Food Stores
2200 W. Kimberly Road
Davenport, IA 52806
Douglas County Public
Library
Douglas County Sheriff
Sub Station
1470 Albite Road
Wellington, NV 89444
Henderson District Public
Library
Smith Food & Drug
10616 Eastern Blvd.
Henderson, NV 89015
New Jersey State Library
State Capital annex
Legislative Office Building
145 W. State Street
Trenton, NJ 08608
Henderson District Public
Library
Smith Food & Drug
1000 Green Valley Pkwy.
Henderson, NV 89015
San Jose Public Library
East Ridge Mall
1 East Ridge Center
San Jose, CA 95122
Indian Trails Public
Library
Dominick’s Supermarket
1160 West Lake Cook Rd
Buffalo Grover, IL 60089
Indian Valley Public
Library
Clemens Markets
611 Main Street
Harleysville, PA 19438
James V. Brown Library
Lycoming Mall
Muncy, PA 17756
Kanawha County Public
Library
Family Enrichment Center
1701 5th Ave.
Charlestown, West Virginia
25312
Kent County Library
System
Dover Mall
N. Dupont Highway (Rt. 13)
Dover, DE 19901
Enoch Pratt Library
Mondawmin Mall
1200 Mondawmin
Concourse
Baltimore, MD 21215
Lexington Public Library
Wal-Mart
500 West New Circle Road
Lexington, KY 40511
Enoch Pratt Library
Safeway Food Inc.
1205 West Pratt St.
Baltimore, MD 21223
New Haven Public Library
Shaws Supermarket
150 Wahalley Avenue
New Haven, CT 06511
Sequoyah Regional Library
System
Cherokee County Library
Kroger Food Store
Woodstock, GA 30189
Washington County Free
Library
Valley Mall
17301 Valley Mall Road
Hagerstown, MD 21740
Wayne Public Library
Police Athletic League
Recreation Center
461 Valley Rd.
Wayne, NJ 07470
e-Branch Library Locations
Anne Arundel County
Annapolis Mall
2002 Annapolis Mall
Annapolis, MD 21401
Atlantic County Library
Daunoras Family Markets
Rt. 30
Egg Harbor, NJ
Austin Public Library
Highland Mall
6001 Airport Boulevard
Austin, TX 78752
Bastrop Public Library
Medical Services Bldg
Highway 71
Bastrop, TX 78957
Bastrop Public Library
Downtown Library Kiosk
Building
Main Street
Bastrop, TX 78957
Broward County
Pembroke Lakes Mall
11401 Pines Blvd.
Pembroke Pines, FL 33026
Broward County
Pompano Square Mall
2001 N. Federal Hwy.
Pompano Beach, FL 33026
Berks County Public
Libraries
Weis Supermarket
Reading, PA 19605
Bridgeport Public Library
Westfield ShoppingTownTrumbull
5065 Main Street
Trumbull, CT 06611
Central Arkansas Library
System
Little Rock Airport
Little Rock, AR 72201
Central Mississippi
Regional Library
System
McRae’s Department
Store
150 Dogwood Place
Flowood, MS 39232
Chickasaw Regional
Library
Johnson County Library
Lobby
118 W. Main Street
Tishomingo, OK 73460
Chickasaw Regional
Library
Wal-Mart
1715 N. Commerce St.
Ardmore, OK 73401
Cumberland County
Library
Wal-Mart
2291 North Second Street
Millville, NJ 08332
Davenport Public
Library
Hy-Vee Food Stores
2200 W. Kimberly Road
Davenport, IA 52806
Douglas County Public
Library
Douglas County Sheriff
Sub Station
1470 Albite Road
Wellington, NV 89444
Henderson District Public
Library
Smith Food & Drug
10616 Eastern Blvd.
Henderson, NV 89015
New Jersey State Library
State Capital annex
Legislative Office Building
145 W. State Street
Trenton, NJ 08608
Henderson District Public
Library
Smith Food & Drug
1000 Green Valley Pkwy.
Henderson, NV 89015
San Jose Public Library
East Ridge Mall
1 East Ridge Center
San Jose, CA 95122
Indian Trails Public
Library
Dominick’s Supermarket
1160 West Lake Cook Rd
Buffalo Grover, IL 60089
Indian Valley Public
Library
Clemens Markets
611 Main Street
Harleysville, PA 19438
James V. Brown Library
Lycoming Mall
Muncy, PA 17756
Kanawha County Public
Library
Family Enrichment Center
1701 5th Ave.
Charlestown, West Virginia
25312
Kent County Library
System
Dover Mall
N. Dupont Highway (Rt. 13)
Dover, DE 19901
Enoch Pratt Library
Mondawmin Mall
1200 Mondawmin
Concourse
Baltimore, MD 21215
Lexington Public Library
Wal-Mart
500 West New Circle Road
Lexington, KY 40511
Enoch Pratt Library
Safeway Food Inc.
1205 West Pratt St.
Baltimore, MD 21223
New Haven Public Library
Shaws Supermarket
150 Wahalley Avenue
New Haven, CT 06511
Sequoyah Regional Library
System
Cherokee County Library
Kroger Food Store
Woodstock, GA 30189
Washington County Free
Library
Valley Mall
17301 Valley Mall Road
Hagerstown, MD 21740
Wayne Public Library
Police Athletic League
Recreation Center
461 Valley Rd.
Wayne, NJ 07470
Davenport Public Library
Davenport, Iowa
C A S E
S T U D Y
L e t ’s s e e :
milk, bread, bananas, soup and,
oh, some information on post-deconstructionist
influences on modern art
Davenport Public Library
installs PIKiosk™ at busy grocery store
Many libraries can quickly identify
populations within their communities
that do not receive adequate library
service. These “under-served” can be
anyone not using the library, of course,
but typically they are rural or inner-city
residents for whom transportation to a
branch library can be difficult, or suburban people who prefer quicker
options than driving to their library.
The Davenport Public Library (DPL),
under director Kay Runge, identified
the west side of town—one of the
busiest locations of the city at the farthest distance from a library branch—
as one of these under-served areas. It
was served by bookmobile only. So
Runge and her library board looked
into the purchase of a PIKiosk™, which
she had seen demonstrated at industry
trade shows. The ATM-like kiosk gives
off-site access to virtually all the information services libraries have to offer,
such as online circulation catalogs and
the Internet, including e-mail.
DPL purchased a PIKiosk with state
grant money and installed it on March
14, 1998, in the high-traffic entrance of
a Hy-Vee grocery store. The state paid
for the unit itself and one year’s maintenance costs; DPL was responsible for
electronic installation and phone line
expenses; and Hy-Vee paid the electricity. The PIKiosk was a natural addition
to Hy-Vee’s full-service offerings,
which include a bank branch, pharmacy, florist and photo processor.
West side patrons can now select
“Davenport Public Library Catalog” on
the PIKiosk screen and draw from the
complete common catalog of the 27library consortium called “Quad-LINC”
(Quad Cities Libraries in Cooperation);
reserve materials and place holds as if
they were at the library itself and pick
them up later at the bookmobile; and
check their account status. They’ve also
gained free access to Iowa’s full-text
databases, including reference databases, periodicals, newspapers, maps,
images, businesses, health organizations and encyclopedias.
According to Connie Owings, technical
services manager for DPL, the response
in sheer numbers of “hits” has been
outstanding, with 6,712 recorded in
September 1999 compared to the
PIKiosk average of around 4,000 reference information requests per month
per kiosk. “And we’ve logged only one
user complaint since installation,” she
confesses. “Someone couldn’t get to his
e-mail, which we quickly fixed.”
1-800-328-0067
www.3M.com/library
Copyright © 2000, 3M IPC. All rights reserved.
75-0500-4156-7
“We also love it from a maintenance
standpoint,” says Owings. “Since the
bookmobile stops at the installation site
regularly, that staff checks the unit for
problems. So we rarely have to make
special maintenance trips. And no one
knows better than we do how difficult it
is for large numbers of people to share
common workstations and not have a
lot of breakdowns. PIKiosk’s durable
design stands up to the test.”
“It seems obvious to most of us here at
Davenport that the PIKiosk has helped
us extend public information to a population who has every right to it and who
we might never have reached without
the PIKiosk,” Owings concludes.
3Innovation
e
Branch Library
COMPONENTS
Graphic Light Box
Options
System Integration
• 24″ wide x 15″ high rear lite signage
with front and two side silk-screened
custom library panels.
• 40″ x 40″ x 84″ steel panels and steel
cabinet
• Local integrated library system
(OPAC) via Telenet or Web
• Additional 500-sheet copier capacity
(total 1,000 sheets)
• Local online county or statewide
information systems via Web
• Intel Pentium II 600 MHz computer
with 128 RAM and a 13.4 GB hard
drive
• Flatbed scanner with tempered
safety glass
• Internet access
• SVGA 17″ touch-screen monitor
• Book drop
• Fully-functioning keyboard with
built-in mouse
• High-impact security touch screen
Support and Maintenance
Computer
• Dollar bill acceptor
Certifications
• FCC Part 15 and Part 68
• UL/ETL CSA (Canada)
Energy Profile
• TCP/IP Ethernet and Token
Ring Support
• 90-day warranty on parts and labor
• Standard 110v with a duplex fixture
(15 amps max)
• Full service maintenance agreement
Features
Software
• ADA – compliant design
• PIKup operating system
• 500-sheet laser copier
• Microsoft Windows NT®‚ License
• Telephone and fax machine
• Magnetic stripe card reader
• Coin acceptor
• AT & T payphone with volume
control
Note: These specifications are subject to changes which reflect the current
technology improvements at time of order.
Optional custom silk-screened enclosure.
3
Library Systems
3M Center, Building 225-4N-14
St. Paul, MN 55144-1000
1-800-328-0067
www.3M.com/library
Distributed for Public Information Kios, Inc. by 3M.
40% Pre-consumer waste paper
10% Post-consumer waste paper
Printed in U.S.A.
Copyright © 2000, 3M IPC. All rights reserved.
75-0500-3417-4
Frequently Asked Questions
e
1. What is an e-Branch Library?
The e-Branch Library is a seven-foot-tall ATM-like interactive kiosk that delivers library services and information electronically
to your under-served customers in an unattended environment. A turnkey solution, the e-Branch Library can provide 24-hour
library services, 24-hour information services and 24-hour Internet access to your customers. 3M is distributing the e-Branch
Library on behalf of PIKinc., the manufacturer of the kiosk.
Introducing the e-Branch Library
2. Which features are standard and which are optional?
e-Branch Library standard features include:
• custom steel kiosk surround panels with graphics
• 17" touch-screen monitor
• 500-sheet plain paper laser printer
• fully functioning keyboard with built-in mouse
• flatbed scanner with tempered safety glass for copy and fax
• telephone with volume control
• full motion video and sound
• Intel Pentium II 450Mhz computer with 128MB of RAM and 13.4GB hard drive
e-Branch Library optional features include:
• additional 500 sheet paper tray
• dollar bill receptor
• book drop
• high impact security touch-screen
To customize your e-Branch Library, you can select:
• colors and signage
• electronic information sources for your customers
• titles for your main and submenu buttons
• telephone numbers for the departments within your library, as well as government agencies you want programmed for direct
phone access
Note: The standard e-Branch Library can even accept coins or process credit and debit card payment for licenses and other government services if the city/county has interactive software in place.
Branch Library
3M
M AT E R I A L S
FLOW
The e-Branch Library, an “ATM-like”
workstation, provides immediate library access
wherever your customers need it. Installed at
convenient locations throughout your
community, it provides a direct link to your
library’s database as well as Internet access
24 hours a day, 7 days a week. Everything from
stock quotes to local weather to healthcare
information can be immediately accessed at this
free-standing, library terminal.
How does it work?
MANAGEMENT
The e-Branch Library is designed to deliver
electronic library services and information to
customers who can’t get to your library; it even
has print and fax capabilities. The e-Branch
Library provides Internet access to:
• Your library system database/information
online catalog
• Community information
• Local, state and federal government
information
• Employment opportunities
• Schools and education
• Health information
• Tourism
3. What software does the e-Branch Library come with?
The e-Branch Library software includes a custom browser, charging mechanisms for transactions, outgoing telephone capability,
print drivers, controller mechanisms for the full functioning keyboard and mouse, TCP/IP Ethernet, Token Ring Support, faxing
and copying software, full motion video and sound capabilities, and Internet access. Your PIKinc. project manager will work
with you to select the most appropriate sites (main and submenu buttons) for your customers. Popular choices for the nine buttons on the main splash page include:
• your library system databases, online catalog and Web page
• statewide library information network
• local, state and federal government information
• employment opportunities
• schools and education
• health information
• tourism
• mall map or directional information for host location
• other customized information
• Other customized information
Quick, easy, convenient
• Can be conveniently located in malls,
supermarkets, retail stores and community
centers
• Perfect for “on-the-go” customers
• Hotline to library services – 24 hours a day,
everyday
Cost-effective, efficient
turnkey solution
• Expand your services without expanding staff
• Narrow the “digital divide”
• PIKinc. provides kiosk utilization reports and
maintenance agreements
• Create new revenue streams through debit
card transactions
• LSTA grant opportunities
So connect your customers to the information
they want. Information they deserve.
Information they’ll have instant access to.
• Library, community and government
information can be printed in seconds
3Innovation
e-Branch Library
4. How does the e-Branch Library control Internet access?
The PIKinc. custom browser, which is included with your software, allows your library to provide open Internet access or the
ability to choose the sites that you feel are best suited to your communities.
5. How can the e-Branch Library expand delivery of my library’s basic services?
The e-Branch Library can help your library expand its reach through:
• longer hours (up to 7 days/week and 24 hours/day, depending on kiosk location/s)
• additional reference capability without additional staff*
• touch-screen access to your library’s on-line catalog (OPAC)
• links to government services (including tax forms)
• Internet access for those without access to PCs or library branches
• easy, direct phone line access to your library’s reference desk
• Outreach to the under-served
Inner-city/Suburbs/Rural Areas
*See #8
• Hotline to your library
6. What's a good location for my e-Branch Library?
Wherever there is public access. Libraries have placed the e-Branch Library in malls, supermarkets, retail stores such as WalMart, community or senior citizen centers, hospitals, government buildings, recreation centers and transportation centers—all
good locations for your e-Branch Library.
24 Hours/7 Days a Week
7. How will I know if customers are actually using my e-Branch Library?
Every month, you’ll receive a report from PIKinc. telling you what buttons (topics) your patrons have used during the previous month. The statistics will show monthly and year-to-date totals.
• Quick, easy Internet access
Local Library Information & Online Catalog
Health Information
Community Information
Local, State and Federal Government
Employment Opportunities
Schools and Education
Tourism
Other Customized Information
8. How have customers responded to the e-Branch Library so far?
The e-Branch Libraries around the country are averaging over 4,000 kiosk uses per month with neither additional staff nor
longer library hours.
9. Who maintains my e-Branch Library?
PIKinc. provides a full service maintenance contract for your e-Branch Library. The PIKinc. service agreement includes parts,
labor and software upgrades that are made available generally to all PIKinc. customers. Your library does, however, assume a
portion of the maintenance responsibility. You must assign a Level 1 support person to fill the paper holder and add toner and
generally clean the workstation. PIKinc. diagnostically monitors all machines every night and will notify the Level 1 support
person if something is wrong. Your library’s support person then goes to the e-Branch Library and describes what he/she sees
and works with PIKinc. to resolve the problem. If immediate corrections are not possible, PIKinc. sends a technician to correct the problem. The library support person also attends the installation.
• Narrow the Digital Divide
• Perfect for “on-the-go” customers
• Enhances Public Image
• LSTA Grant Opportunities
10.
Will I have to pay for copier paper and toner?
It’s up to you. Your e-Branch Library can recover costs for paper and toner by charging customers who wish to print documents right at the kiosk a minimal fee per page. Customers can pay using coins, credit or debit cards. The coin receptor is
standard and is secured by a steel safe inside the e-Branch Library. The money belongs to your library. You may also add an
optional dollar acceptor. The e-Branch Library can also process credit and debit card transactions. PIKinc. contracts with a
secure service bureau that handles the credit card transactions, so there is no need for your library to have an arrangement
with a credit card company. A portion of the credit/debit card income also belongs to the library.
11. What happens if someone leaves the e-Branch Library in one of its applications?
The e-Branch Library software has a watchdog that detects when the screen has been left untouched. It can be set at two minutes or any time length you wish. Once the “no use” time has elapsed, the e-Branch Library automatically returns to the main
menu and is ready for customer use. Prior to returning to the main menu, the software asks users if they wish to continue. If
so, they simply touch the “yes” button and the e-Branch Library will remain in the application.
12. Who will be involved in the installation and set-up of my e-Branch Library and what
is each person responsible for?
PIKinc. creates, customizes and installs your e-Branch Library and coordinates all the details with you and your staff. But
before installation can occur, you and your staff are responsible for:
• acquiring a location for your e-Branch Library
• specifying the color and copy for the kiosk surround graphics (signage)
• choosing subjects and sites for the buttons on your main and submenu splash pages
• giving PIKinc. your library’s IP address, subnet mask and domain name servers
• installing electrical, phone and data lines at the leased site
• buying a router and properly installing it
• assigning a level 1 support person
• providing the level 1 support person at installation to aid in kiosk placement
3M
After you have accomplished the tasks above, PIKinc. will provide:
• surround signage
• graphics for your main and submenu splash pages
• all system integration
• on-time delivery of your e-branch library
• on-site kiosk installation
M AT E R I A L S
FLOW
13. How can my library finance an e-Branch Library?
MANAGEMENT
You have several options for financing your e-Branch Library:
• general library funds—either capital or operating budgets
• outside sponsors—businesses, hospitals, HMOs, MCI, AOL, foundations, etc.
• lease an e-Branch Library through 3M and Creekridge Capital
• LSTA or other state or federal grants
Call 3M, an authorized distributor for the e-Branch Library, at 1-800-328-0067 for more
information or visit 3M’s Web site at www.3M.com/library.
Distributed for PIKinc. by 3M.
3
Library Systems
3M Center, Building 225-4N-14
St. Paul, MN 55144-1000
1-800-328-0067
www.3M.com/library
40% Pre-consumer waste paper
10% Post-consumer waste paper
e
Printed in U.S.A.
Copyright © 2000, 3M IPC. All rights reserved.
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Branch Library