PURPOSE STATEMENT 600/5964/3 ILM Level 3 Diploma in Leadership and Management (QCF) Summary of qualification This qualification has been designed for individuals who have leadership and management responsibilities. The qualification supports practising team leaders who wish to progress to the next level of management as well as managers who need to lead people though organisational change, budget cuts or other pressures. You will gain 37 credits on successful completion of the qualification. There are 2 groups of units to choose from and these are shown below. From Group 1, you must choose units that total a minimum of 19 credits. From Group 2, units totalling a maximum of 18 credits are required. The qualification will take between 88 and 199 Guided Learning Hours (GLH) of study, depending on the optional units you choose and is required to be completed within a maximum of three years. The qualification is currently not included within any apprenticeship framework. You may wish to speak with your employer in order to choose the units that best fit the needs of both yourself and your employer. What skills and knowledge will be developed? As a learner on this qualification you will develop a range of skills and knowledge required for leading and managing others. The qualification is made up of a wide range of units covering core management skills – such as understanding how to organise and delegate – plus skills in communication, team leadership, change, innovation and managing people and relationships. This flexibility in unit choice allows the qualification to be tailored to meet the needs of both yourself and your employer. The units contained within this qualification are: Group 1 units  Understanding the Induction of New Staff  Solving Problems and Making Decisions in the Workplace  Understanding Innovation and Change in  Understanding Training and Coaching in an Organisation the Workplace  Planning Change in the Workplace  Understanding Quality Management in  Planning and Allocating Work the Workplace  Writing for Business  Understanding Organising and Delegating  Contributing to Innovation and Creativity in the Workplace in the Workplace 
Managing Workplace Projects  Understanding Customer Service  Understanding Health and Safety in the Standards and Requirements Workplace  Giving Briefings and Making Presentations  Understand the Organisation and its  Understanding Leadership Context  Understand How to Establish an Effective  Understanding Performance Team Management  Understanding How to Motivate to  Understanding Costs and Budgets in an Improve Performance Organisation  Developing Yourself and Others 
Understanding How to Manage the  Understanding Conflict Management in Efficient Use of Materials and Equipment the Workplace  Understanding the Communication  Understanding Stress Management in the Process in the Workplace Workplace  Understanding Negotiation and  Understanding Discipline in the Networking in the Workplace Workplace 
Understand How to Lead Effective  Understanding Recruitment and Selection Meetings of New Staff in the Workplace 
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Understanding Workplace Information Systems Understanding Marketing for Managers Understanding Support Services Operations in an Organisation Understanding Sustainability and Environmental Issues in an Organisation Understanding Procurement and Supplier Management in the Workplace Understanding and Developing Relationships in the Workplace Understand How to Manage Contracts and Contractors in the Workplace 
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Understanding Incident Management and Disaster Recovery in the Workplace Understanding Security Measures in the Workplace Understanding How to Manage Remote Workers Understanding Good Practice in Workplace Coaching Understanding Good Practice in Workplace Mentoring Leading and Motivating a Team Effectively Developing Own Leadership Capability Using Action Learning Group 2  Working With Customers Legally  Developing Yourself as a Team Leader  Setting Team Objectives in the Workplace  Improving Performance of the Work Team  Gathering, Interpreting and Utilising Data in the Workplace  Planning and Monitoring Work  Methods of Communicating in the  Developing the Work Team Workplace  Induction and Coaching in the Workplace  Satisfying Customer Requirements  Meeting Customer Needs  Understanding Effective Team Working  Working Within Organisational and Legal Guidelines  Building an Awareness of Waste Management  Providing Quality to Customers  Effectively Selling to Customers  Using Information to Solve Problems  Understanding Sales in the Workplace  Understanding Change in the Workplace  Developing Yourself as an Effective Team  Maintaining a Healthy and Safe Working Member Environment  Understanding the Management Role to  Diversity in the Workplace Improve Management Performance  Using Resources Effectively and Efficiently  Planning and Leading a Complex Team in the Workplace Activity  Communicating with People Outside the  Managing Equality and Diversity in Own Work Team Area  Briefing the Work Team  Managing Risk in the Workplace  Workplace Communication  Delegating Authority in the Workplace  Workplace Records and Information  Developing People in the Workplace Systems  Developing Your Leadership Styles  Business Improvement Techniques  Understanding Financial Management  Leading Your Work Team  Management Communication  Managing Yourself  Enterprise Awareness Additional information is available in the qualification specific Q Card which is available to download here: https://www.i‐l‐m.com/Information‐for‐centres/Guides‐and‐resources Who should take this qualification? This qualification is suitable if you are aged at least 16 years and are currently working or interested in a career in Leadership and/or Management. There are no prior qualification entry requirements to study this qualification although ideally you will be working within an organisation where you are able to gain the knowledge and experience that will enable you to complete the qualification. You may also use previous experience of either working in an organisation or one that you are familiar with. PROGRESSION FROM THIS QUALIFICATION Employment Leadership and Management skills are applicable and required in all industries and sectors. Job titles will vary but may include the following: 
Team Leader 
Administration Manager 
Recruitment Manager Further learning On successful completion of this qualification, you may wish to progress onto a range of ILM qualifications, such as:  Level 3 Certificate in Coaching (QCF)  Level 4 Certificate in Leadership and Management (QCF)  Level 3 Certificate in Coaching and Mentoring (QCF)  Level 4 Diploma in Leadership and Management (QCF)  Level 3 Certificate in Mentoring (QCF)  Level 4 Award in Leadership and Management (QCF) You may also wish to undertake similar Ofqual regulated qualifications offered by other awarding organisations. Alternatives to this qualification There are no directly equivalent qualifications that allow you to develop the skills and knowledge stated in the units. ILM offers shorter qualifications: (600/5934/5) Level 3 Award in Leadership and Management (QCF) and (601/3699/6) Level 3 Certificate in Principles of Leadership and Management (QCF), where your skills and knowledge are developed in the areas of problem solving and decision making. SUPPORT FOR THIS QUALIFICATION Employers This qualification is supported by a number of employers such as Chaucer Insurance and HIT Training Ltd., who use the qualification to ensure that their employees are able to perform to the required standards. The skills and knowledge that you will learn and develop during this qualification are recognised by employers who use ILM qualifications to develop their staff and transform organisations. ILM qualifications are valued by learners, training providers and employers. You can watch and hear about the impact that ILM qualifications have had on individuals and business here: https://www.i‐l‐m.com/Information‐forcentres/centre‐toolkit/video‐case‐studies This qualification is supported by Skills CFA, the standard setting body for Management and Leadership. Higher Education (HEIs) This qualification is not suitable for delivery by HEIs. No formal recognition pathways are in place enabling learners to progress to study on a higher education programme of study. Professional bodies ILM is a professional membership body for Leadership and Management professionals. Upon commencement of this qualification, you are eligible to become a studying member. Upon successful completion of the qualification, you may apply for ILM membership at either ‘Associate member’ or ‘Member’ grade.