ORDERING
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Distributors may place orders in writing by e-mail to
artroom@magnuspen.com, by fax, or by mail complete with
artwork. To avoid duplication and confusion, please use one of
these methods only.
Verbal orders are not accepted.
Magnus assumes no responsibility for a hand-written purchase
order that is misinterpreted.
Order acknowledgements will be sent automatically by e-mail or
by fax.
It is the distributor’s responsibility to check for accuracy and
advise Magnus of any omissions or errors.
RUSH SERVICE
• There are no additional charge for a rush orders if it is possible
WE CAN DO IT.
• No paper proof on rush orders.
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Rush orders required camera ready artwork and are subject to
credit approval.
• Purchase order should be received complete.
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Magnus is not responsible for delays due to incomplete purchase
order information or orders held by credit.
Important: Please contact customer service when you
submit a rush order.
PURCHASE ORDERS
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P/O’s should be type-written on customer’s official P/O form or
company letterhead.
The P/O should include Customer’s name, address, phone
number, Fax number, email address, P/O number, Item
name/number, unit price, quantity, item colour, imprint
colour/colours, imprint location, contact information, Paperproof
required yes/no, ship method, ship to address, in-hands or ship
date and any other necessary information.
Please do not use symbols in your purchase order subject line or
in saving your art files.
TERMS
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Net 30 days. 1% -10 days for established distributors paying by
cash or cheque only.
All orders are prepaid until credit is established we accept
payment by Credit card, certified cheque or money transfer.
All orders are subject to credit approval. Contact the credit
department for more details. We accept VISA, Master Card,
American Express and Email Money Transfer.
Payment by Credit Card will incur 3% Service Charge if paid
after 10 Days.
Delinquent accounts 30 days past due will automatically be
reverted to cash payment terms.
NSF cheque will incur a service charge of $50.00 net.
PRICING
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Prices in this catalogue are effective from February 1, 2015.
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All prices and minimum quantities are subject to change without
notice.
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COMBINED ORDER PRICING
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Magnus affords you the ability to combine your pricing to get the
next column price break.
Combined quantity should meet the following requirements:
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To qualify there should be a minimum of two or more items on
the same purchase order, with the same imprint Information,
Same imprint size, same quantity break and same price range.
(Price range may vary by up to 20%)
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Your P/O should indicate (COMBINED PRICING) for you to
receive this pricing.
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One setup charge will apply to this order; each imprint size
change will incur a set-up charge.
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Magnus is not responsible for your decision to keep one imprint
size on all items.
REPEAT ORDERS
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Please reference previous purchase order number, invoice
number or job number.
Repeat orders more than two years old, new artwork is required
as this may have been purged from our files. On Repeat Orders
first setup only is at no charge.
If your art work is changing even slightly please indicate your
order is repeat with change.
ORDER CHANGES/CANCELLATIONS
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Changes or cancellation of a purchase order are required in
writing and must be acknowledged by Magnus for the change to
become effective.
If you do not receive confirmation of the change/cancellation, it
may not have been received.
It may not be possible to cancel some orders if the order is in
production.
Please contact customer service prior to sending your order
change/cancellation.
Price includes a one colour imprint in one location with one set-up
charge, additional options are subject to additional charges.
If a price quote is not included on your purchase order standard
catalogue pricing will be applied.
Magnus is not responsible for any incorrect pricing, product,
production time or discrepancies found on 3rd party databases,
website, catalogues or flyers.
CO-OP & OFFSHORE ORDERS
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Contact Magnus Customer Service for quotes on larger
quantities, offshore orders Co-Op and program orders.
Quotes for co-op, offshore or large volume orders should be
received in writing from Magnus.
Purchase order for Co-op & quotes must include Magnus quote
number or a copy of the quote.
RETURNS
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Merchandise should be inspected immediately upon receipt.
A request for return or refund should be in writing, returns must
be authorized by Magnus.
Please call Customer Service for a Return Authorization number.
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Refusing, abandoning or sending back a shipment without prior
Magnus approval does not constitute an approval by Magnus.
Merchandise found to be incorrect due to our error is replaced.
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No credit will be issued for merchandise that is unavailable for
return.
Credits are issued for the actual quantity returned.
Samples cannot be returned.
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All issues must be reported in writing within 90 days from order
ship/invoice date.
AVAILABLE INVENTORY
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Inventory is on a first come, first serve basis. Inventory cannot be
placed on hold without a written complete purchase order and
should be confirmed and approved with your CSR.
Inventory will be held for 3 days then automatically cancelled.
In case of a cancellation you will be billed for any production
charges incurred.
ARTWORK
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Please forward all artwork to artroom@magnuspen.com
referencing your company name, and P/O. number in the subject
line.
Indicate on your P/O that artwork has been sent via email.
We accept CorelDraw, Illustrator and EPS, PDF, vectored
artwork as well as high resolution (600dpi) JPG OR TIFF files in
black and white.
Free typesetting is available provide typewritten copy, layout and
required font, otherwise art will be completed at our discretion.
Artwork sent larger than Magnus maximum imprint area will
be sized to fit our maximum area without notice.
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DIGITAL PRINTING (Magnets)
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Allow full colour imprints, your price includes halftones, gradients
and multi coloured logos.
Art should be supplied as digital art in CMYK mode.
Please DO NOT send printed pieces as art.
Photos are requires high resolution imaging and colour
correction will delay your ship date, All RASTAR images must be
supplied at 300 dpi (1200 dpi for bitmaps).
Unusable Files
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Microsoft word documents, PowerPoint presentation, all numeric
images (in shades of gray or colour) files are not graphic
programs and are not acceptable file formats.
Images using low resolution (72 dpi) (gif, .jpg, .doc, .ppt, .dat),
business card or faxes are also un-acceptable.
If artwork requires modification, we will advise of any costs
before proceeding.
IMPRINT LOCATION/LAYOUTS
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Imprint location on pens is specified in the catalogue.
If location and layout is not specified on your purchase order
Magnus Pen will use its discretion.
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For any additional location, please check with Magnus for
possible charges.
A hardcopy of your art with your purchase order is
recommended if possible
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Where laser engraving is not included in the price, repetitive
Copy (Logo or type) $.60 (C) running charge, plus $30.00(C) for
setup charge on new logo.
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Black oxidization is available on specific metal pens $0.50 (C).
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Due to product variation laser product underlay finish may differ
from trim Colour (silver products).
Larger Laser Engraving Area (metal pens only)
Add $1.10(C) running charge plus logo setup $30.00 (C) when
applicable standard size only maximum 1 ¾” in length.
Laser Engrave Wood Box
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Add $1.70 (C) running charge plus logo setup, $60.00 (C)
where applicable, standard size only.
PERSONALIZATION – (Metal & Wood)
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Qty:
$4.16
50-99 100-499 500-1000
$3.45
$3.30 3(C)
MULTI COLOUR/MULTI LOCATION IMPRINT
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One colour $40.00 (G) setup plus $0.15 (G) running charge.
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Additional colours $40.00 (G) setup plus $0.15 (G) running
charge per colour.
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Is only available on certain products, please check the catalogue
or website for these items.
A minimum of 300 pieces plastic pens and 150 metal pens are
required. On first colour Set up charge (screen printing) add
$20.00 (C).
Each additional colour/location, add $15.00 (G) setup plus $0.15
(G) running charge per colour/location.
Repeat orders are subject to the above charges.
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Add 2 days for additional imprint/laser location.
MINIMUM LINE WEIGHTS & TYPE SIZES
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Keep all lines .5 point or thicker. Text can be as small as 6
point on all pens. Anything smaller will not be legible.
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CLIP/CAP IMPRINT
PAPER PROOF
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One black and white paper proof will be supplied upon request
only at NO CHARGE via email or fax.
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Additional proofs $10.00 (E) please allow an additional 2 days for
Paper Proofs and 24 hours for changes to Paper Proof.
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Colour paper proofs $15 (G). Virtual or Paperproof without an
order will be billed at $15.00 (G).
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Allow for additional time on your ship date when proofing in
colour.
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Colour proof may not be an exact match to final product and will
require additional time.
Metal Box Imprint
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Add $0.85(C) running charge plus logo setup $60.00 (C) when
applicable standard size only .
COPY CHANGE OR IMPRINT COLOUR CHANGE
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Add $15.00 (G) per copy/imprint colour change.
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Orders must be a minimum of 50% of our catalogue first column
quantity.
SPEC PRE-PRODUCTION IMPRINTED SAMPLE
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The prompt approval of paper proof and product proof are critical
to meeting delivery dated.
If a product/imprint colour match is important, please order a
sample for approval add $40.00 (G) plus the product cost and
any additional charges.
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If approvals are delayed, a rush or expedited freight charge may
apply at customer’s expense to meet a specific delivery date.
For pre-production lasered sample, please contact Customer
Service.
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Paper proof must be approved within 24 hours of receipt/time
sent to hold production time or inventory.
Please allow an additional 5 working days for samples. These
charges are non refundable.
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You are responsible for the accuracy of the proof approved
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Email your art approvals to artproof@magnuspen.com.
Artwork Approvals
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LASER ENGRAVING (Metal & Wood)
LESS THAN MINIMUM ORDER
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Minimum order is as listed in catalogue. Orders will be accepted
for 50% the catalogue first column quantity, additional charge
$40.00 (G) applies.
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CLEARANCE ITEMS
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Inventory is sold on a first come first serve basis and stock will
not be held in reserve.
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A substitute item will not be offered for items that are sold out.
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Clearance items are sold at a specific price and are not subjected
to any additional customer or pricing discount.
SHIPPING
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If you have a carrier of choice please indicate on your purchase order
with carrier account number, account holder name and address.
USA customers please provide your FID number.
If not specified, we will use our preferred carrier.
All shipments are FOB Scarborough plant including pick-up orders.
Changes to shipping addresses/method must be in writing and be
submitted 48 hours prior to the shipping of your order.
Ground and air parcel service rates are subject to change without
notice.
Due to fluctuation in fuel prices, if surcharges or accessorial charges
are incurred, these will added to the existing freight charges.
Magnus reserve to right to change carrier and service level without
notice.
Split/drop shipment charges add $15 (G).
Split/drop shipment at no charge cannot be less than the catalogue
minimum quantity and are treated as individual orders.
To receive pallets/skids, the receiver should have a shipping dock,
otherwise unloading fees may apply.
C.O.D shipment is not available
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SPECIAL PACKAGE + REFILL CHANGES
• Refill Change: metal pen (except WestPoint) add $.40 (C) plastic
pens add $.25 (C).
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Refill purchases: add $.55 (c) metal pens and $.20 (C) plastic pens.
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Special packaging: qty: 10-50 pens add $0.06 (G) 51-100 pens add
$0.05 (G) 101-300 add $.04 (G)
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Please allow 2 additional working days for production.
IMPRINT COLOURS
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Please note: if PMS # is not specified Magnus Pen will use
our standard colour or match accents.
Exact PMS colour matches add $40.00 (G).
Please include your PMS colour match on your purchase order.
Imprint colour comparison is based on printing on a white
surface; colours will vary based on the surface colour.
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GUARANTEE
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OVERRUNS AND UNDERUNS
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Maximum of 5 Magnus catalogues at no charge
No charge samples are determined by your account pricing level
The returns of samples for a refund are not accepted.
The sample/sales material freight charges are the responsibility
of the distributor.
Please provide your carrier account number or Magnus will bill
you if Magnus carrier of choice is used.
Magnus Guarantees all our products for imprint quality and
against manufacturer’s defects. Your satisfaction is guaranteed.
All imprint quality and product defects must be reported 90 days
from order ship date.
We print exact quantities only, no additional charge.
CLAIMS
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Any claims concerning lost delayed or damaged product must be
made directly to the carrier.
Maintain merchandise in original shipping box/boxes until a
claims agent from the freight carrier has inspected the damage.
Magnus cannot assume responsibility for time delays in transit.
Magnus responsibility ceases when the product is delivered to
the carrier.
Magnus will not be responsible for lost or damaged products or
for tracking of product ship by mail.
DOMESTIC PRODUCTION TIME
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Pens 2-5 working days from the time the artwork, pre-production
and credit proofs are approved.
Over catalogue quantities please check with your CSR for ship
date.
Orders received after 2:00 PM is considered the following day.
The day you order is received does not count as a working day.
PRODUCT SAMPLES/SALES MATERIAL/BLANK
PRODUCTS
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Samples/blank products are sold at End Quantity Pricing -5%
STANDARD SELECTIONS
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The ink specified in our catalogue will be supplied for a product.
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Additional ink options on select product are available.
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Additional lead-time and charges applies 2 working days.
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You may take advantage of our product colour selection by
choosing various colours for an item.
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Imprint colour on various colour selections should be the same.
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Imprint colour changes add $15.00 (G) per colour change.
CATALOGUE ILLUSTRATIONS
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In this catalogue we have illustrated some of our products with
various trademarks
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It is not our intention to misrepresent or misuse any trademark.
we do this for illustration purposes only.
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Product colours and product size shown in this catalogue may
vary from actual products due to catalogue printing process,
inherent limitations in photography and film separation and
printing.
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Orders will not be accepted for less than half of the catalogue
minimum. Less than minimum charge of $40.00 (G) applies.
FACTORY CHANGES
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Prices, items and colours, terms and condition are subject to
change or can be discontinued without notice.
Owed to the nature of the materials in manufactured products,
We do not guarantee exact matches with orders or on repeat
orders. Similar named colours in different materials may not be
an exact colour match.
Magnus strives for continuous improvement and therefore
reserve the right to change specifications without notice.
OFFSHORE PRODUCTION
ORDERS
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All of the products in our catalogue which are sourced from overseas
can be purchased by the distributor in larger quantities at preferred
pricing.
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Yes a large quantity purchase (5,000 metal pens 10,000 plastic pens
and other products as low as 5,000) will be decorated overseas
under quality control and Magnus Guarantee. Allow six weeks (Air
Freight) and twelve weeks (by Sea) from the time the artwork and
spec pre-production proofs are approved.
Product Sourcing
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If you require any Item not listed in our catalogue or
website please communicate with us and we will happily
source. Please note that offshore minimums may apply
Please e-mail (CSR@magnuspen.com) your quote request today.