Job Title:
Community Services Driver
Based at:
Leicester Hub, Loughborough Road Leicester
Reports to: Service Assistant
Job Purpose: To provide as and when required a caring responsive car and driver
service for our older vulnerable , in particular on the Hospital 2 Home service, or
good neighbours service transporting volunteers and service users from hospital and
their homes to appointments or shopping etc.
Key Responsibilities
1. To collect and transport volunteers and service users in accordance with
service specifications and service level agreements. Using the most cost
effective routes where possible.
2. To complete safe and well checks in accordance with organisation operating
procedure for each service user and/or journey.
3. To manage the reconciliation of monies collected from customers where
appropriate and issue receipts in accordance with operating policy and
procedures.
4. To undertake manual / general office based administrative duties and
complete paperwork a required.
5. To provide a high standard of customer care, service and professionalism.
6. To ensure the vehicle is clean, tidy and well maintained on a daily basis
remembering we are representing RVS in the community.
7. To plan and undertake relevant vehicle safety checks and carry out
administration for the vehicle in accordance with legal requirements and
organisation operating procedures ensuring the service is not interrupted.
8. To ensure that all appropriate food and health and safety practices are
implemented and followed to meet statutory and organisation operating
standards.
9. To operate and offer support over a seven day period including bank holidays
as required and available.
10. To operate within the context of Royal Voluntary Service policies and
procedures
Knowledge, Skills and Experience
Experience
Previous customer service experience
Desirable
Knowledge of the Voluntary / Care Sector
Desirable
Previous driving experience
Desirable
Skills and Abilities
Appropriate full clean driving licence, MOT and insurance
Essential
for vehicle
Ability to perform emergency procedures
Essential
Excellent understanding of road traffic rules and
Essential
regulations
Excellent time management skills
Essential
Good communication and listening skills
Essential
Being professional, trustworthy and reliable
Essential
Able to manage time and plan routes
Essential
Being kind and patient
Essential
Basic Food Hygiene certificate
Desirable
Willingness to undertake compliance and any other
Essential
training requirements
Behavioural Competencies
Competency
Category
Competency
Definition

Leading and Deciding
Supporting and Cooperating
Deciding and initiating
action

Working with People



Adhering to Principles
and Values


Relating and networking

Interacting and
Presenting

Organising and
Executing
Planning and
Organising



Delivering Results and
Meeting Customer
Expectations



Takes responsibility for
actions
Takes initiative and works
under own direction
Shows empathy
Listens, supports and
cares for others
Adapts to the team and
fits in well
Upholds the ethics and
values of the Royal
Voluntary Service
Demonstrates personal
integrity
Easily establishes good
relationships with
customers and staff
Relates well to people at
all levels
Plans activities well in
advance and takes
account of possible
changing circumstances
Manages time effectively
Monitors performance
against deadlines and
milestones
Focuses on customer
needs and satisfaction
Monitors and maintains
quality and productivity
Works in a systematic,
methodical and orderly
way
Following instructions
and procedures





Adapting and Coping
Adapting and
Responding to Change

Accepts new ideas and
change initiatives
Coping with Pressures
and Setbacks

Maintains a positive
outlook at work
Works productively in a
pressurised environment
Demonstrates financial
awareness

Enterprising and
Performing
Follows procedures and
policies
Keeps to schedules
Arrives punctually for
work and meetings
Demonstrates
commitment to the
organisation
Complies with legal
obligations and safety
requirements of the role.

Entrepreneurial and
commercial thinking
This information will be used as part of the shortlisting process.