08/06/2016
Job Description
Technical Service Trainer
Department
Head Office, People Development
Location
Palmerston North
Reports to
Manager
ABOUT TOYOTA
“Toyota believes in you and will give you the freedom to fulfil your potential.”
From the moment you enter our world you’ll find a difference at Toyota. That difference is that we believe in
you – we give you the freedom to be whatever you want to be and we back you to do extraordinary things.
Anything is possible around here because we have a culture where everyone is shown respect and where
ongoing development in our everyday lives is the norm.
We are guided by two principles: Respect for People and Continuous Improvement.
ABOUT PEOPLE DEVELOPMENT
People Development is a multifaceted department which offers a wide range of training and development to
meet the needs of Head Office and Dealership staff covering business and technical training through a
mixture of online classroom based learning. We have a strong focus on growing the talent of our people to
build world class teams.
PURPOSE OF THE JOB
As a Technical Trainer you will prepare and deliver high quality technical training for Dealer Service
Technicians, Toyota New Zealand (TNZ) employees and other key stakeholders, based on TEAM 21 curriculum
provided by Toyota Motor Corporation (TMC).
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08/06/2016
KEY ROLES AND DUTIES
KEY RESPONSIBILITIES
Training Delivery
•
Prepare and deliver New Model Training:
o Teach technical service information specific to model
o Customise training course from original documentation TMC, TMCA,
etc.
o Modify, edit, and add information pertinent to NZ market
o Complete preparation in order to facilitate training course
o Complete run-through cycles of course.
•
Provide training for Recertification’s.
•
Prepare and deliver training for the Technical Skills Competition,
(biannually).
•
Deliver General Automotive Knowledge courses to interested TNZ and
Dealership employees, as required.
•
Complete Regional Workshop Training, when appropriate.
•
Customise training courses from original TMC documentation:
o Ensure training course align with NZ market
o Assess TMC documentation is properly translated
o Work on the presentation of material to assist training development
and understanding
o Insert information pertinent to NZ market, dealers, etc.
o Complete roughly two week preparation in order to facilitate
training course
o Go through run-through cycles of course, roughly 3.
•
Create and/or update online E-Learning Modules for various training
courses and relevant information.
•
Update and maintain all training courses in regards to technological
changes and advancements.
•
Provide technical assistance to interested stakeholders i.e. Automobile
Association, NZ Fire Service:
o Provide emergency response information for various vehicles
o Assist with the training of technical advancements for AA.
Workshop Maintenance
•
Maintain the integrity of the Training Workshop:
o
Replenish tools, materials when needed
o
Update these tools and materials as needed
o
Maintain the 6-8 Training vehicles when necessary.
Reporting
•
Upon completion of courses provide various feedback to TMC, TNZ
departments and Dealerships.
•
Complete Service Managers Reports
Distribute to relevant individuals
•
Attend overseas training for Technical and New Model information, TMC,
TMCA and any other relevant training.
Course Maintenance and
Development
Training and Development
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EXPERIENCE AND SKILLS
To be successful in this position and be able to make a positive difference, you will ideally have the following:
Experience
•
Minimum 7 years' automotive industry experience; or previous experience in a technical training role
Skills
•
•
•
•
•
Excellent oral and written communication skills
Competence with Microsoft Office suite
A passion for sharing knowledge and information
Professional appearance and presentation
Willingness to travel as required
Other Requirements
•
•
New Zealand Citizenship or New Zealand Permanent Residency
Full clean New Zealand Driver’s License
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