Proximus enjoys Spare Supply
Chain Management (SSCM) with
single point of contact service
from Nokia in a Multi-Vendor
Hardware environment.
Delivering the Expert Advantage for Proximus
By eliminating the complexity of
managing multiple spare parts
services from several suppliers, Belgian
operator Proximus is enjoying lower
costs and higher network quality. How
was it done? The solution, was to
implement a single point of contact
with Nokia, which now handles the
management of all spares and repairs.
“The project governance is very well done, through the follow up and co-ordination by
the local team who have taken end-to end ownership of the service. Nokia has shown a
very positive attitude, flexibility and a problem-solving mindset.”
Silvio Pastrani, Proximus
2 Proximus success story
Proximus is the largest of Belgium’s three mobile
network operators. With a variety of suppliers for its
networks, managing spare parts for infrastructure is a
complex task.
Although there was a tool in place, the sheer number of
vendors made it challenging to operate effectively.
Challenges
• A large number of vendors and their different
spares and repairs services proved difficult
for Proximus to manage
Nokia was already the radio supplier to Proximus. To
help Proximus reduce this complexity, Nokia offered
its professional services as a single point of contact to
manage all major OEMs on behalf of Proximus. Under
this service arrangement, Proximus maintains its
existing equipment supply and support contracts with
these OEMs.
Service gives delivery accuracy of 98.98%,
with full transparency to service delivery
Nokia manages the complete multi-vendor spare parts
process as a service. This involves planning the stocks,
the management of spare parts inventories and all
associated warehousing and logistic tasks for over one
thousand events a year, each with lead times of up to
two hours. The service covers both mobile and fixed
networks.
Each technician has direct access to the Nokia service
via a front end tool, while the Proximus management
can use it to create ERP reports.
Solution
• Nokia proposed to act as a single point of
contact to manage all spares and liaise with
repair service vendors
• Nokia now manages all major OEMs on behalf
of Proximus. Proximus maintains its existing
equipment supply and support contracts with
these OEMs
One of the main benefits to Proximus is that the endto-end follow-up of the repair chain from the field up
to the repair center and back is in the hands of one
supplier, meaning one party is responsible.
Supporting public safety with fast and
accurate repair times
Another requirement has been the high degree of
flexibility and accuracy of the deliveries. Nokia allows
large items to be delivered to the field, an important
factor for Proximus as it is the operator of Belgium’s
Astrid public safety and security network.
Together with Nokia SSCM for managing Multi-Vendor
items, Nokia Spare Parts Management (SPM) service
has allowed Proximus to save on spare parts, as the
content of car kits and local stock was reduced. The
IT department also avoided investment in expensive
spare parts for the backbone.
Benefits
• Better network availability and reduced
outages
• Increased flexibility and high 98.98%
accuracy of the deliveries
• Savings made in spare parts stock
• Improved quality as control of repair chain in
hands of one company
Choosing Nokia to provide SSCM and SPM services
allowed Proximus to optimize the traceability of spare
parts and repair times. Silvio Pastrani of Proximus,
says: “Nokia’s service delivery shows great flexibility,
with emergency deliveries around the clock, next
business day and planned deliveries. The end-to-end
process includes collection and deliveries in the field,
warehousing and interaction with third party repair
centers.”
It has also allowed a better follow-up of the repair costs
and repair time with third party vendors, leading to
better network availability and reduced outages.
Proximus success story 3
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