Government
Paul Denham
AT&T Mobility Applications Consultant
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Cautionary Language Concerning Forward-Looking Statements
• Information set forth in this presentation contains financial estimates and other forward-looking statements that are subject to risks and uncertainties, and actual results might differ materially. A discussion of factors that may affect future results is contained in AT&T’s filings with the Securities and Exchange Commission. AT&T disclaims any obligation to update and revise statements contained in this presentation based on new information or otherwise.
2 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

The wide range of expertise in mobility solutions ensures an end-to-end solution implementation for the customer.
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Transforming your business by mobilizing your business processes
Pay-as-You Drive
B2B2C;
2D Barcodes
Push to Talk
Location &
Presence
Line of
Business Apps
Mobile
Enterprise
Applications
Platform
Mobile Digital
Media Solutions
Asset
Tracking mHealth Smart Grid
AT&T Foundry innovation centers* - environments designed to foster collaboration and improve project cycle time from idea to market by threefold
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• Plano, Texas opened 2/3/11; Ra’anana, Israel opened 6/15/11; Palo Alto opened 9/14/11.
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

How AT&T MEAP can Help Government
•
• Assist state and local government clients
• Scalable technology can mature to serve a growing population
• Provide option for new level of customer service
• Enhance employee knowledge, training and access to data systems
Real-time citizen alerts
Allow citizen interaction
24 hours a day
Provide faster payment
Extend city service image
AT&T Helping to Transform
Government
• Improve an employee’s ability to serve citizens
Provide more citizen touch points
Remove paper based processes
• Build relevant technology points to create a positive image
Revitalize procedures
Streamline government to serve citizens faster, easier
Improve awareness via multimedia experience
Replace outdated technology
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Extending the Government
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Citizen Facing
• Self service government anywhere citizens live, work and play
• Serve citizens in context-specific situations
• Empower citizens to interact with their government
• Receive needed service faster
• Provide a deeper level of interactivity
• Support a more responsive program or agency
Employee Facing
• Automation functions for maximum efficiency (i.e. form completion)
• Create a new level of mobile productivity for field workers
• Allow better communication when away from agency
• Real-time information viewing/editing/tracking
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Citizen Facing MEAP - Government
Potential Benefit to the Agency
• Increased efficacy with clients
• Self service options reduce costs associated with brick and mortar operations
• Lower investment personnel-heavy front end processes
• Create a positive experience between agency and citizen
• Reach more users quickly
Potential Citizen Benefit
• Enhance a citizen’s entire interaction with agency
• Reduce wait times from brick and mortar operations
• Convenience via optimized web based operations
• Real-time citizen feedback, confirmation and status
• Receive more information, updates and alerts quicker
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Citizen Facing MEAP

Employee Facing MEAP - Government
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Potential Benefit to the Agency
• Enable IT managers to deploy multiple mobile applications
• Use of Enterprise Connect framework to securely integrate with agency systems and web-data
• Utilize Mobile Connect to allow access from any employee, on nearly any network and device
• Receive payment faster via mobile payments
• Create value thru contextual, role based, location based composite mobile apps
• Enable quick access to relevant data
Potential Citizen Benefit
• More efficient use of tax dollars
• Insure community is being served in real time
• Keep friends and loved ones safe via more touch points
• Stay updated on road work and traffic.
• Integrate with local business to consumer mobile apps
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Employee Facing MEAP

Government Example
Problem
• Needed convenient resource for tourists and nature enthusiasts to fully grasp all that state campgrounds had to offer.
• Lacked tourism dollars
• Difficultly in adequately conveying the beauty of their natural attractions and parks.
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Solution
Created a camping and recreation mobile locator application just before one of the busiest camping seasons of the year.
Locator offers include:
• List of campgrounds
• Campsite amenities and fees
• Camping terms and features
• List of trails
• List of visitor centers
• Calendar of events
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Benefits
• Assist customers in the outdoors
• Attract new customers
• More tourist dollars for state
• Improve experience while at the park
• Easy access to list of resources in one location

What is AT&T MEAP?
Comprehensive suite of products and services that enable agencies to design, build, deploy and manage dynamic mobile government to government
(G2G)/government to enterprise (G2E) and government to citizen(G2C) applications
• Simple to complex solutions, from small to enterprise grade customers, custom to niche offers
• Efficiently “mobilizes” back-end applications to run on the operating systems of a variety of devices
• Delivers integrated content, applications and services to nearly any device, anywhere, anytime, for both employees and citizens.
• Life Cycle Management – from requirement gathering to management, deployment and support.
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Why AT&T MEAP?
• Increased agility and real-time, over-the-air access to critical applications
• Adaptable to government needs and IT requirements
• Extensive tools for managing, monitoring, and troubleshooting from end-to-end (backed by 24/7 enterprise-grade support)
• Potential return on investment (ROI) and cost reductions
• Better information flow to improve worker utilization.
• Predictive security network, device, and application levels. End-to-end tested and certified
• Single source, single contract and bill from AT&T
• Native and Platform development capability
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Design
Enhance
Manage
Build
Deploy

AT&T Managing Your Solution
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
MEAP Managed Value Proposition
• Comprehensive solution is contracted, delivered and invoiced by AT&T
• Hosted and managed within AT&T’s robust
Internet Data Center (IDC)
Design Build
• Proven experience with deploying and managing multiple MEAP platforms
• Enterprise-Grade Help Desk support
Deploy provided 24x7x365
• Provides a single point of contact for end to
Manage end solution (deployed and supported by
AT&T )
• Tested and certified on AT&T’s broad device portfolio
• Utilization of certified systems development life cycle (SDLC) and program management methodology

Mobility Solutions Services (MSS) Value Proposition
General Functional Areas
• Aligns customer imperatives with mobile technologies
• Focuses on areas that benefit from mobile applications
• Combines AT&T technology and customer business process flow
• Utilizes industry-specific case studies/success stories
• Identifies enterprise capabilities and infrastructure requirements
• Employs best practices pertinent to customer industry
• Identifies support for mobile line of business applications
• Implements, centralizes, monitors, and updates security for mobile applications
• Establishes multi-level partnership among all stakeholders
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

The Mobile Applications Challenge – What Now?
Security
Target
Platforms
Corporate
Goals
Target
Devices
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Configuration example
Client Data Source(s)
Internet
Synaptic Network
Intrusion Detection
ICN Front-End Access Switches
ICN Firewalls
ICN Distribution Switches
ICN Load Balancers
ICN Production Access Switches
Integrated Client
Networking
Infrastructure
Synaptic Network
Intrusion Detection
1 2
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(2) MEAP Web / App
Servers– Load Balanced
SAN Storage
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
1
(1) SQL Server

Configuration example
Client Data Source(s)
Internet
Integrated Client
Networking
Infrastructure
VDC for Enterprise
VM-1 App
Server
VM-2 DB
Server
Network
Management
Network
VizGem
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Next Step
Schedule a Strategy Workshop with AT&T’s AMAP Team
Preparation
• Pre-workshop teleconference or meeting to identify areas of focus and stakeholders
• Agenda review
Workshop Analysis
• Discovery and “asis” process analysis
• Technology and emerging trends briefing
• Best practices and case studies review
• Initiative discussion
• Written deliverables and joint presentation of findings
• Potential mobility roadmap outline
• Blueprint for the customer’s customized MEAP platform tailored to fit their needs.
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Leverage AT&T’s
Advanced Mobility
Applications Practice
(AMAP) professionals to identify opportunities and improve operational efficiencies; while accelerating transformational solutions to deliver your applications as intended.

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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Powerful mobile forms platform which replaces paper forms and automates processes with mobile data.
Each form can include multiple pages with multiple questions in the workflow.
Features of Mobile Solution:
•
•
•
•
•
•
Portal enables management of forms, data, users, and devices.
Industry specific forms can be used or personalized.
Enables you to create form from scratch and push to device(s) quickly, with no coding.
Exports report data in PDF, email, XLS, CSV, and
XML.
No servers needed – Pronto is a cloud computing solution.
Multi device platform support.
Potential Benefits:
•
•
•
Measurable ROI & TCO from productivity improvements and reduced cost of forms.
Designed with simplicity in mind.
Real-time data.
Forms support drop downs, radio buttons, and other methods of form completion.
Multiple forms can be deployed to one or many users.
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

“Do you use your software/devices for work or personal purposes?”
Base: Weighted average of responses by information workers who use technologies within the categories indicated above
Source: Forrsights Workforce Employee Survey, Q4 2011
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Personal Only
Mostly Personal
Work and
Personal Equally
Mostly Work
Work Only

Toggle
Workspace
ToggleHub
Managed
Services
Analytics and
Reporting
Mobile
Security
MDM
Integration
Business
V&D
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Provides an encrypted centralized workspace for access to corporate content & applications
• Works on virtually any carrier network
• Supports top two major operating systems, including Android 2.2 to 3.X smartphone and tablets
• Works on wireless and Wi-Fi only devices
• Virus/Malware protection - Android
Toggle Workspace
• Encrypted email, contact and other EAS features
• Instant switching between business and personal spaces
• Access to corporate-approved applications
Workspace management
• PIN/Password protected workspace and applications
• Remote lock/logout of users from Toggle workspace
• Highly Secure storage and policy-based secure networking
• Corporate policy management via the Toggle Administrative
Management Console
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

AT&T Enhanced PTT Solution For Transforming Instant Communications
AT&T will provide the industry’s most comprehensive cellular push to talk offering, including:
Superior PTT features and user experience
Broad choice of devices and platforms
Exceptional enterprise support
The power of the AT&T network
• Sub-second latency
• Fast call setup times
• View real-time presence/status of your talk group members
• Optional interoperability with LMR systems
• Supports large contact lists and group sizes
• Wide device choice including rugged/nonrugged Android™,
BlackBerry™, Windows
Mobile Embedded™ and rugged feature phones
• Open API structure enables 3 rd party applications to integrate with E-PTT
• Can leverage AT&T’s enterprise deployment services (MSS), enterprise application solutions, direct-bill for non-stocked devices and more
• User-friendly Corporate
Administrator Tool
• Integrated dispatch functionality
• Nation’s largest 4G network
• HSPA+ on nearly 100% of the US mobile network coupled with >200K Wi-Fi hotspots around the globe
• E-PTT provides excellent performance on both
AT&T’s 3G and 4G networks – including LTE
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

Leading apps available direct from AT&T
• ActSoft Comet™ Mobile Worker from AT&T
– Work order sequencing
– Electronic Invoicing
– Calendars
– Backend integration with existing systems
• TeleNav™ Track From AT&T
– GPS tracking and reporting including geo-fences and alerts
– Wireless forms with barcode capability
– GPS Navigation & Job dispatching
– Wireless timecards for individuals and teams
– Signature and image capture for proof of delivery
– Automated reporting and safety alerts
• Xora™ GPS Time Track From AT&T
– Tamper proof and geo stamped time cards
– SIC specific data collection templates
– Geo-fencing and alerts
– Familiar Google® Maps interface
– Voice and image capture
24 © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
• Complete Innovations from AT&T
– Dispatchers customize the information that they want shown on the dispatch board
– Detailed, driver-specific information including a driver’s current GPS location and contact information
– Alerts notify dispatch if a delivery is “almost late” or late
– Barcode Scanning
– Signature Capture

Adding Value
Independent unbiased expertise • Select best solution relative to needs
• Ability to integrate across multiple vendor technologies
One contract, one bill, clear SLA’s • Scale to combine multiple components into market leading solution
• Provide assurance through testing, certification and agreed
SLA’s.
• Government Contract availability
Distinctive customer experience • Full implementation service
• Best in class multi-channel customer care – call, chat, community.
• Capability to manage platform/solution lifecycle
Long-term partnership • Re-assurance through availability of latest technology
• Continually offer optimization of solution
• Flexibility to adapt the solution as customers needs and priorities shift
Professional and Managed • AT&T designs, develops and deploys mobility solutions
Services
25 to ensure success
© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated which incorporate hardware, software, and services needed companies. All other marks contained herein are the property of their respective owners.

pd720e@att.com
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© 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.